Winner complaint refund publicity system and use method

Abstract

The invention belongs to the technical field of litigation monitoring, and particularly relates to a winning and refund announcement system and a use method, the winning and refund announcement system comprises an application module, an announcement module and a feedback module, the application module is an earlier-stage refund application and information acquisition frame; the announcement module is a middle-term winning and refund announcement column and an information announcement frame; a feedback module entry option is arranged below the information publicity box; the feedback module is used for later opinion feedback and comprises an objection access window and a problem feedback access window; the objection window is used for feeding back information for parties, and the question feedback window is used for collecting opinions for other browsers; according to the system and the use method provided by the scheme, the fee refund application can be completed in a non-contact manner, and the fee refund application can be achieved by completing information filling and submitting of parties in the system; and after agreeing the application, the user can timely publish the application in the winning and refund bulletin board for display, which is very humanized and can save a large amount of manpower cost.

Description

Technical Field

[0001] This invention relates to the field of litigation monitoring technology, specifically to a system for publicizing the refund of winning claims and its usage. Background Technology

[0002] A refund upon winning a lawsuit refers to the court's reimbursement of the pre-paid litigation fees to the winning party when the party wins the case. The application process for a refund upon winning a lawsuit typically involves the party submitting the refund application materials to the court. After the court reviews the materials and finds them correct, it will notify the party to collect the refund voucher and complete the refund within the specified working days to ensure that the right to a refund upon winning a lawsuit is realized in a timely manner.

[0003] However, the traditional refund method requires the parties to go to the court for on-site registration and verification, which is very cumbersome, time-consuming and labor-intensive. On-site processing also puts a strain on the already limited human resources of the court, causing problems such as case backlog and untimely refunds. Moreover, after the results are publicized, feedback from the parties cannot be obtained in a timely manner, and it is not easy to discover shortcomings in the work in a timely manner. Based on the above reasons, we have proposed a successful refund publicity system and its usage method. Summary of the Invention

[0004] The purpose of this invention is to provide a system for publicizing refunds in cases of successful litigation and a method for using it, so as to solve the problems mentioned in the background art.

[0005] To achieve the above objectives, the present invention provides the following technical solution: a system for publicizing refunds in cases of successful litigation and a method for using the system, comprising an application module, a publicity module, and a feedback module, wherein the application module is a preliminary refund application and information collection box;

[0006] The public notice module consists of a mid-term winning refund notice board and an information notice box; a feedback module access option is provided below the information notice box.

[0007] The feedback module is for post-event feedback, and includes two entry windows: one for objections and one for problem feedback. The objection window is for the party concerned to provide information feedback, and the problem feedback window is for other viewers to collect opinions.

[0008] The refund application is submitted proactively after winning the case. The process is done on the refund page after winning the case. The refund information that needs to be entered includes the information of the court that made the ruling, the case number, and the interface verification code.

[0009] At the bottom of the refund application page, there is a refund option. Clicking it will take you to the submission success page, which displays the court information and case number entered in the previous step. At the bottom of the submission success page, there is a completion option. Clicking it will take you back to the homepage.

[0010] Preferably, a reset option is provided on the right side of both the court information section and the case information section. Clicking this option will clear all information in the corresponding section.

[0011] Preferably, a verification code display bar is provided on the right side of the verification code bar, and the information displayed in the verification code display bar is input into the verification code bar. A verification code reset option is provided on the right side of the verification code display bar, and prompt text is provided on the option.

[0012] Preferably, the refund information after completing the above process will be confirmed by court staff within the statutory working days. After confirmation, the information will be published in the court's successful refund notice board. The published information includes court information, case number, specific refund amount, and specific refund date interval.

[0013] Preferably, at the bottom of the successful refund notice board, there are two options: "Objection" and "Feedback". If the party concerned has any objection to the refund amount, they can click on the "Objection" option; if the visitor (not the party concerned) of the successful refund notice board has any questions about the refund amount, they can click on the "Feedback" option.

[0014] Preferably, after clicking the "Objection" option, the party concerned needs to fill in the party's ID card information and the valid mobile phone number reserved by the party during the court litigation process. After entering the correct mobile phone verification code, the party can enter the appeal interface, state the reasons for the objection and suggestions in the appeal interface, and then click submit. The reasons for the appeal and the appeal suggestions submitted by the party concerned will be directly fed back to the opinion mailbox of the directly affiliated department, and a dedicated person will provide a one-on-one response.

[0015] Preferably, clicking the "Feedback" option will take you to the feedback mailbox, where you can state your feedback and contact information, and then click the "Submit" option. This feedback will be sent to both the direct feedback mailbox and the court's message mailbox, and will be checked regularly by designated personnel.

[0016] Preferably, a reminder module is set up in the objection interface and the problem feedback interface. After the objection or problem feedback option is completed, a reminder SMS will be sent to the entered mobile phone number.

[0017] Compared with the prior art, the beneficial effects of the present invention are:

[0018] 1. The system and usage method provided by this plan can complete the refund application without contact. The refund application can be completed by filling in and submitting the information of the party concerned in the system. After the application is approved, it will be displayed in the winning refund publicity column in a timely manner, which is very user-friendly and can save a lot of manpower costs.

[0019] 2. The system also includes a problem feedback and problem feedback information recognition function. It identifies problem feedback information by Chinese words, characteristic words, professional terms, key sentences, and habits. Based on the language model and the positional weight values ​​of words and phrases in the problem feedback information, it determines the key information and core sentences in the text data. By analyzing the key information and core sentences, it derives the true intention of the person providing the feedback and determines whether the true intention matches the problem. This reduces the workload of court staff, improves the efficiency of feedback on real problems, and helps staff improve their work efficiency. Attached Figure Description

[0020] Figure 1 This is a system flowchart of the present invention;

[0021] Figure 2 This is the interface for filling in the refund information after winning a lawsuit in this invention;

[0022] Figure 3 This is the interface for submitting refund information after winning a lawsuit in this invention.

[0023] Figure 4 This is the interface for the refund announcement board in the case of the present invention. Detailed Implementation

[0024] The technical solutions of the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings. Obviously, the described embodiments are only some embodiments of the present invention, and not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without creative effort are within the scope of protection of the present invention.

[0025] In the description of this invention, it should be understood that the terms "upper", "lower", "front", "rear", "left", "right", "top", "bottom", "inner", "outer", etc., indicate the orientation or positional relationship based on the orientation or positional relationship shown in the accompanying drawings. They are only for the convenience of describing this invention and simplifying the description, and do not indicate or imply that the device or element referred to must have a specific orientation, or be constructed and operated in a specific orientation. Therefore, they should not be construed as limitations on this invention.

[0026] Example:

[0027] Please see Figure 1-4 This invention provides a technical solution for a system and method for publicizing refunds in cases of successful litigation: it includes an application module, a publicity module, and a feedback module. The application module consists of a preliminary refund application and an information collection box.

[0028] The public notice module consists of a notice board and a public information box for mid-term winning refunds; below the public information box is an option to access the feedback module.

[0029] The feedback module is for post-event feedback, and includes two entry windows: the objection window for information feedback to the party concerned, and the problem feedback window for collecting opinions from other visitors.

[0030] The refund application is submitted proactively after winning the case. The process is done on the refund page after winning the case. You need to fill in the refund information, including the information of the court that made the ruling, the case number, and the interface verification code.

[0031] At the bottom of the refund application page, there is a refund option. Clicking it will take you to the submission success page, which displays the court information and case number entered in the previous step. At the bottom of the submission success page, there is a completion option. Clicking it will take you back to the homepage.

[0032] Furthermore, a reset option is provided on the right side of both the court information section and the case information section. Clicking this option will clear all information in the corresponding section.

[0033] Furthermore, a verification code display bar is set to the right of the verification code bar. The information displayed in the verification code display bar is entered into the verification code bar. A verification code reset option is set to the right of the verification code display bar, and a prompt text is set on this option.

[0034] Furthermore, the refund information after completing the above process will be confirmed by court staff within the statutory working days. After confirmation, the information will be published in the court's successful refund notice board. The published information includes court information, case number, specific refund amount, and specific refund date interval.

[0035] Furthermore, at the bottom of the successful refund notice board, there are options for objection and feedback. If the party concerned has any objection to the refund amount, they can click on the objection option; if the visitor (not the party concerned) of the successful refund notice board has any questions about the refund amount, they can click on the feedback option.

[0036] Furthermore, after clicking the "Objection" option, the party concerned needs to fill in their ID card information and the valid mobile phone number they provided during the court proceedings. After entering the correct mobile phone verification code, they will enter the appeal interface. On the appeal interface, they can state the reasons for their objection and suggestions and then click "Submit". The reasons for the appeal and the appeal suggestions submitted by the party concerned will be directly fed back to the opinion mailbox of the directly affiliated department, and a dedicated person will provide a one-on-one response.

[0037] Furthermore, after clicking the feedback option, you will be taken to the suggestion mailbox. In the suggestion mailbox, you can state your feedback and contact information, and then click the submit option. The feedback will be sent to both the direct suggestion mailbox and the court message mailbox, and will be checked regularly by designated personnel.

[0038] Furthermore, once the information in the problem feedback interface is submitted, it will enter the recognition module to filter the feedback opinions, classify the problem feedback information, highlight valuable information, and mark ordinary information in ordinary way.

[0039] Specifically, semantic analysis, text classification, and sentiment / emotion recognition are performed on the text information submitted through the problem feedback interface to determine whether the submitted problem feedback information is valid; then, the problem feedback information is classified and stored according to the recognition results.

[0040] In the identification process, the feedback information is screened for Chinese words, feature words, professional terms, key sentences, and habits. Based on the language model and the positional weight values ​​of words and phrases in the feedback information, the key information and core sentences of the text data are determined. By analyzing the key information and core sentences, the true intention of the person providing feedback is obtained. It is then determined whether the true intention matches the question. If they match, it is classified as valid feedback; otherwise, it is classified as ordinary feedback.

[0041] Effective screening can reduce the workload of staff and greatly improve the efficiency of the court with limited human resources.

[0042] Furthermore, a reminder module is set up in the objection interface and the problem feedback interface. After completing the objection or problem feedback option, a reminder SMS will be sent to the entered mobile phone number.

[0043] Court staff can also follow up and respond to the person who provided the feedback using the contact information, which is very convenient.

[0044] The foregoing has shown and described the basic principles, main features, and advantages of the present invention. It will be apparent to those skilled in the art that the present invention is not limited to the details of the exemplary embodiments described above, and that the invention can be implemented in other specific forms without departing from its spirit or basic characteristics. Therefore, the embodiments should be considered exemplary and non-limiting in all respects. The scope of the invention is defined by the appended claims rather than the foregoing description. Therefore, all variations falling within the meaning and scope of equivalents of the claims are intended to be included within the present invention, and no reference numerals in the claims should be construed as limiting the scope of the claims.

[0045] Although embodiments of the invention have been shown and described, it will be understood by those skilled in the art that various changes, modifications, substitutions and alterations can be made to these embodiments without departing from the principles and spirit of the invention, the scope of which is defined by the appended claims and their equivalents.

Claims

1. A system for publicizing refunds upon successful litigation and its usage, characterized in that, It includes an application module, a public announcement module, and a feedback module. The application module is the initial refund application and information collection box. The public notice module consists of a mid-term winning refund notice board and an information notice box; a feedback module access option is provided below the information notice box. The feedback module is for post-event feedback, and includes two entry windows: one for objections and one for problem feedback. The objection window is for the party concerned to provide information feedback, and the problem feedback window is for other viewers to collect opinions. The refund application is submitted proactively after winning the case. The process is done on the refund page after winning the case. The refund information that needs to be entered includes the information of the court that made the ruling, the case number, and the interface verification code. At the bottom of the refund application page, there is a refund option. Clicking it will take you to the submission success page, which displays the court information and case number entered in the previous step. At the bottom of the submission success page, there is a completion option. Clicking it will take you back to the homepage.

2. The system for publicizing refunds in cases of successful litigation and its usage method according to claim 1, characterized in that: A reset option is provided on the right side of both the court information section and the case information section. Clicking it will clear all information in the corresponding section.

3. The system for publicizing refunds in cases of successful litigation and its usage method according to claim 1, characterized in that: A verification code display area is set to the right of the verification code area. The information displayed in the verification code display area is entered into the verification code area. A verification code reset option is set to the right of the verification code display area, and a prompt text is set on the option.

4. The system for publicizing refunds in cases of successful litigation and its usage method according to claim 1, characterized in that: The refund information after completing the above process will be confirmed by court staff within the statutory working days. After confirmation, the information will be published in the court's successful refund notice board. The published information includes court information, case number, specific refund amount, and specific refund date interval.

5. The system for publicizing refunds in cases of successful litigation and its usage method according to claim 1, characterized in that: At the bottom of the "Refund for Winning a Case" section, there are options for "Objection" and "Feedback". If the party concerned has any objection to the refund amount, they can click on the "Objection" option; if the visitor to the "Refund for Winning a Case" section (not the party concerned) has any questions about the refund amount, they can click on the "Feedback" option.

6. The system for publicizing refunds in cases of successful litigation and its usage method according to claim 5, characterized in that: After clicking the "Objection" option, you need to fill in the party's ID information and the valid mobile phone number reserved by the party during the court proceedings. After entering the correct mobile phone verification code, you will enter the appeal interface. In the appeal interface, state the reasons for the objection and suggestions, and then click submit. The appeal reasons and suggestions submitted by the party will be directly fed back to the opinion mailbox of the directly affiliated department, and a dedicated person will provide a one-on-one response.

7. The system for publicizing refunds in cases of successful litigation and its usage method according to claim 5, characterized in that: Clicking the "Feedback" option will take you to the feedback mailbox. You can then state your feedback and contact information in the feedback mailbox and click the "Submit" option. This feedback will be sent to both the direct feedback mailbox and the court's message mailbox, and will be checked regularly by designated personnel.

8. The system for publicizing refunds in cases of successful litigation and its usage method according to claim 5, characterized in that: The objection and feedback interfaces include a reminder module that sends a reminder SMS to the entered mobile phone number after the objection or feedback option is completed.

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