Information processing device, information processing method, and information processing program

Abstract

To provide an information processing apparatus which is effective in suppressing reduction in commercial value of a vehicle, an information processing method, and an information processing program.SOLUTION: A management server device 100 which is an information processing apparatus managed by a business operator which provides a service for buying and selling used cars or a business operator or the like which provides a service for leasing vehicles, includes a calculation unit F120 which calculates an incentive to be offered to a first user by adding a predetermined value to a first labor cost for removing a first coating film from a first vehicle, for the first user who sells or returns the first vehicle without removing the first coating film.SELECTED DRAWING: Figure 5

Description

[Technical field]

[0001] The present disclosure relates to an information processing device, an information processing method, and an information processing program. [Background technology]

[0002] There is known technology that provides a reward (money, goods, points, etc.) to a vehicle user when the user performs a specified task that can be performed by someone other than a vehicle mechanic (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2020-064552 A Summary of the Invention [Problem to be solved by the invention]

[0004] An object of the present disclosure is to provide a technique that is effective in suppressing a decrease in the commercial value of a vehicle. [Means for solving the problem]

[0005] The present disclosure can be understood as an information processing device. In this case, the information processing device includes, for example, An information processing device including a control unit that executes a process of providing an incentive to a first user who sells or returns a first vehicle without peeling off a first paint film including an easily peelable layer, In the process of providing the incentive, the control unit may calculate the incentive by adding a predetermined value to a first labor cost for removing the first paint film from the first vehicle.

[0006] The present disclosure can also be regarded as an information processing method. In this case, the information processing method includes, for example, An information processing method, in which a computer executes a process of providing an incentive to a first user who sells or returns a first vehicle without peeling off a first paint film including an easily peelable layer, comprising: In the process of providing the incentive, the computer may calculate the incentive by adding a predetermined value to a first labor cost for removing the first paint film from the first vehicle.

[0007] The present disclosure can also be understood as an information processing program for causing a computer to execute the above-described information processing method, or a non-transitory storage medium for storing the information processing program. Effect of the Invention

[0008] According to the present disclosure, it is possible to provide a technique that is effective in suppressing a decrease in the commercial value of a vehicle. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 is a diagram showing an overview of a used car sales system. [Diagram 2] FIG. 2 is a diagram showing a first configuration example of a paint film applied to a first vehicle. [Diagram 3] FIG. 4 is a diagram showing a second configuration example of a paint film applied to a first vehicle. [Figure 4] FIG. 2 is a diagram illustrating an example of a hardware configuration of a management server device and a store terminal included in the used car sales system. [Diagram 5] 2 is a block diagram showing an example of a functional configuration of a management server device according to an embodiment. FIG. [Figure 6] 11 is a diagram for explaining a method for determining a coefficient Cf1 in the embodiment. FIG. [Figure 7] 5 is a flowchart showing a processing routine executed by a management server device in the embodiment. [Figure 8] 10 is a flowchart showing a subroutine executed by the management server device in the embodiment. [Figure 9]13 is a diagram for explaining a method of determining a first correction coefficient Cfa1 in the first modification example. FIG. [Figure 10] FIG. 11 is a diagram for explaining a method for determining a coefficient Cf1 in Modification 2. [Figure 11] FIG. 13 is a diagram for explaining a method of determining a second correction coefficient Cfa2 in Modification 3. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] A technology has been developed to apply a peelable coating to a vehicle body using a coating film (first coating film) including an easily peelable layer. The first coating film is a peelable coating film that is applied as a top coat to the original coating applied to the body during vehicle manufacture. The original coating is formed by forming an electrodeposition layer (undercoat) on the surface of a steel plate or the like that constitutes the vehicle body, and laminating an intermediate coating layer, a base layer, and a clear layer (top coat), etc., on the electrodeposition layer. The original coating is difficult to peel off easily because it needs to be peeled off using a dedicated solution such as a stripping agent. In contrast, the first coating film is, for example, a combination of a film-like easily peelable layer formed on the original coating and a coating film (for example, a base layer and a clear layer) formed on the easily peelable layer, and can be easily peeled off by applying force without using a dedicated solvent. The first coating film may be a coating film that is itself peelable (easily peelable paint).

[0011] As described above, since the first paint film can be easily peeled off, the body color can be changed at any time. For example, when purchasing or leasing a vehicle, it is possible to select an original paint color that is popular in the used car market, etc., and then use the vehicle by applying a first paint film of a color different from the original paint. When selling or returning the vehicle, it is also possible to return the body color to the original paint color by peeling off the first paint film. This makes it possible to meet the needs of the user while ensuring resale value, for example, when a color that is popular in the used car market, etc., differs from the color that the user prefers.

[0012] In a vehicle with the above-mentioned first paint film applied, the original paint film is protected, so that the resale value can be increased compared to a vehicle without the first paint film applied. This makes it easier to find the next buyer or renter of the vehicle, and makes it possible to sell or rent the vehicle at a higher price. Therefore, if it is possible to stimulate the user's desire to sell or return the vehicle without removing the first paint film, the vehicle purchased from the user or the vehicle returned by the user can be used profitably.

[0013] Therefore, in the information processing device according to the present disclosure, the control unit executes a process of providing an incentive to a user (first user) who sells or returns the first vehicle without removing the first paint film (the paint film including the easily peelable layer). This allows the first user to receive an incentive in return for selling or returning the first vehicle without removing the first paint film.

[0014] In addition, if the first paint film of the first vehicle sold or returned by the first user is not peeled off, the first vehicle may be sold to the next buyer or renter (hereinafter, the “second user”). ". When selling or renting the first vehicle to a third party, it is necessary to remove the first paint film from the first vehicle. Accordingly, it is possible to have the first user pay the labor costs (first labor costs) incurred when removing the first paint film from the first vehicle. The "first labor costs" referred to here are, for example, the labor costs incurred when a first business entity to which the first user sells or returns the first vehicle performs the work of removing the first paint film from the first vehicle.

[0015] However, if the incentive provided to the first user is smaller than the first labor cost, it becomes difficult to motivate the first user to sell or return the first vehicle without removing the first paint film. As a result, a situation may occur in which the first vehicle is sold or returned after the first paint film is removed. If such a situation occurs, the resale value of the first vehicle may be reduced because the original paint is no longer protected by the first paint film during the period from when the first paint film is removed until the first vehicle is sold or rented to the second user. Therefore, a measure is needed to more reliably motivate the first user to sell or return the first vehicle without removing the first paint film.

[0016] In response to this, in the information processing device according to the present disclosure, in the process of providing an incentive to the first user, the control unit calculates the incentive so that the incentive is greater than the first labor cost. Specifically, the control unit calculates the incentive to be provided to the first user by adding a predetermined value to the above-mentioned first labor cost. As a result, even if the first user is to bear the first labor cost when the first vehicle is sold or returned without removing the first paint film, an incentive greater than the first labor cost is provided to the first user. In other words, the first user can receive the difference between the first labor cost and the incentive in return for selling or returning the first vehicle without removing the first paint film. Therefore, the first user can be more reliably motivated to sell or return the first vehicle without removing the first paint film. As a result, it is possible to suppress a decrease in the commercial value (resale value) of the first vehicle.

[0017] Note that "selling the first vehicle" refers to the first user selling the first vehicle to a business that provides used car buying and selling services, or trading in the first vehicle to a business that provides new car sales services, etc. "Returning the first vehicle" refers to the first user returning the first vehicle to a business that provides first vehicle leasing services. Businesses that provide used car buying and selling services, businesses that provide new car sales services, and businesses that provide first vehicle leasing services correspond to the first business described above.

[0018] In the information processing device according to the present disclosure, the control unit may further execute acquiring first information on the state of the first paint film on the first vehicle and calculating a predetermined value based on the first information. In this case, it is possible to change the predetermined value according to the state of the first paint film on the first vehicle, thereby changing the incentive provided to the first user. For example, the closer the state of the first paint film on the first vehicle is to a state suitable for protecting the paint film of the original paint, the larger the predetermined value is set, thereby increasing the incentive provided to the first user. As a result, it is possible to motivate the first user to keep the state of the first paint film in a state suitable for protecting the paint film of the original paint.

[0019] Here, the first information may include information on the area of ​​the portion where the first paint film is missing on the first vehicle. In this case, the control unit may calculate a larger predetermined value as the area of ​​the portion where the first paint film is missing is smaller. This makes it possible to provide a larger incentive to the first user as the area of ​​the portion where the first paint film is missing is smaller. Thus, the first user is provided with a larger incentive to prevent the first paint film from being missing or to prevent the first paint film from being missing. This can motivate the first user to handle the first vehicle so as to prevent the area of ​​the missing part of the coating film from expanding, and as a result, it becomes possible to increase the area of ​​the original paint protected by the first coating film.

[0020] In addition, the longer the elapsed time since the first paint film was applied, the greater the degree of deterioration of the first paint film may be. If the degree of deterioration of the first paint film is greater, the performance of protecting the original paint may be proportionally reduced. Therefore, the above-mentioned first information may include information regarding the elapsed time since the first paint film was applied to the first vehicle. In that case, the control unit may calculate the predetermined value to be greater as the elapsed time since the first paint film was applied to the first vehicle is shorter. This makes it possible to increase the incentive provided to the first user as the elapsed time since the first paint film was applied to the first vehicle is shorter. Therefore, it is possible to motivate the first user to sell or return the first vehicle before the elapsed time since the first paint film was applied becomes long. As a result, the first vehicle is more likely to be sold or returned before the performance of the first paint film to protect the original paint is reduced.

[0021] The first information may include information on the portion where the first paint film is missing. In that case, the control unit may calculate a predetermined value according to the portion where the first paint film is missing. For example, when the portion where the first paint film is missing is the first portion, the control unit may calculate a predetermined value that is larger than when the portion where the first paint film is missing is other than the first portion. In this way, when the portion where the first paint film is missing is the first portion, the incentive provided to the first user can be larger than when the portion where the first paint film is missing is other than the first portion. The "first portion" here is, for example, a portion such as a front bumper, a rear bumper, or a door mirror housing, which has a small paint area and is easy to repair inexpensively even if the original paint is damaged. This makes it possible to motivate the first user to handle the first vehicle so as to prevent damage to the first paint film in areas that have a large painted area and are difficult to replace inexpensively when the original paint is damaged, such as the roof panel, door panel, bonnet hood, fender panel, trunk lid, rear gate, etc. As a result, it is possible to reduce the effort and cost involved in selling or renting a vehicle purchased from the first user or a first vehicle returned by the first user.

[0022] The first information may include information regarding the degree of deterioration of the first paint film in the first vehicle. In this case, the control unit may calculate a larger predetermined value as the degree of deterioration of the first paint film is smaller. This makes it possible to increase the incentive provided to the first user as the degree of deterioration of the first paint film is smaller. Thus, it is possible to motivate the first user to handle the first vehicle so as not to deteriorate the first paint film. If the deterioration of the first paint film is smaller, the original paint is more easily protected. As a result, it is possible to increase the resale value of the first vehicle.

[0023] The control unit may calculate the predetermined value taking into account not only the first information but also market demand. The "market" here refers to the used car market, the vehicle leasing market, etc. Furthermore, the "demand" may be the demand for the model of the first vehicle, or the demand for the color of the original paint applied to the first vehicle. In this case, the control unit may correct the predetermined value calculated based on the first information based on information indicating market demand. For example, the control unit may correct the predetermined value calculated based on the first information so that the greater the market demand, the greater the predetermined value. This is because the greater the market demand, the better the condition of the original paint, the higher the price at which the vehicle can be sold or rented.

[0024] <Embodiment> Hereinafter, specific embodiments of the present disclosure will be described with reference to the drawings. The configurations described in the present embodiments are not intended to limit the technical scope of the present disclosure unless otherwise specified.

[0025] In this embodiment, an example will be described in which the information processing device according to the present disclosure is applied to a system that provides a buying and selling service for used cars (hereinafter, may be referred to as a "used car sales system"). Note that the information processing device according to the present disclosure can also be applied to a system that provides a vehicle rental service (leasing service).

[0026] (System Overview) Fig. 1 is a diagram showing an overview of a used car sales system to which an information processing device according to the present disclosure is applied. The used car sales system in this embodiment includes a management server device 100 that manages the buying and selling of used cars, and a store terminal 200 used at a store (hereinafter, sometimes referred to as a "first store") that buys and sells used cars. In the example shown in Fig. 1, only one store terminal 200 is shown, but if there are multiple first stores under the management of the management server device 100, the same number of store terminals 200 as the number of stores may be included.

[0027] The management server device 100 is a server device that manages the buying and selling of used cars performed at a first store, and is an example of an "information processing device" according to the present disclosure. The management server device 100 is operated by a business operator (first business operator) that provides a buying and selling service of used cars.

[0028] The management server device 100 of this embodiment performs various processes for providing incentives to a first user who is the seller of the first vehicle 10, when a purchase transaction for a vehicle (first vehicle 10) from which the topcoat has been peeled off is carried out at a first store. The topcoat is a peelable paint film that is applied as a topcoat on the original paint applied to the body during the manufacture of the first vehicle 10, and corresponds to the "first paint film" according to the present disclosure. Details of the topcoat will be described later.

[0029] When a purchase operation for a first vehicle 10 with an unpeeled topcoat is carried out at a first store, the management server device 100 calculates an incentive based on first information (information on the state of the topcoat on the first vehicle 10) provided by a store terminal 200 described below, and makes a request (hereinafter sometimes referred to as a "provision request") to the store terminal 200 to provide the calculated incentive to the first user. Note that "the topcoat is unpeeled" refers to a state in which the first user has not intentionally peeled off the topcoat applied to the first vehicle 10, and also includes a state in which part of the topcoat is lost due to unavoidable circumstances during the use of the first vehicle 10.

[0030] The store terminal 200 is a terminal used by an employee of the first store. In this embodiment, when a purchase transaction for the first vehicle 10 is performed, the store terminal 200 accepts input of first information and provides the accepted first information to the management server device 100. The first information is input by an employee of the first store. Furthermore, when a request for provision is received from the management server device 100, the store terminal 200 presents the request for provision to the employee of the first store. The employee who receives such a request can carry out a procedure for providing an incentive to the first user in response to the request for provision.

[0031] In this embodiment, the incentive may be, but is not limited to, an increase in the purchase price of the first vehicle 10, a discount when purchasing a used car at the first store, or a monetary payment. However, it is sufficient that the first user has a benefit.

[0032] (Topcoat painting) Here, the painting applied to the first vehicle 10 will be described. FIG. 2 is a diagram showing a schematic configuration of the paint film applied to the first vehicle 10. As shown in FIG. 2, an original paint is applied to the surface of the steel plate 11 constituting the body of the first vehicle 10, and a top coat paint is applied on the original paint. The original paint includes an intermediate coat layer 20 formed on the surface of the steel plate 11, a base layer 30 formed on the intermediate coat layer 20, and a clear layer (top coat) 40 formed on the base layer 30. The steel plate 11 is undercoated with an electrodeposition layer. In addition, when the members constituting the body of the first vehicle 10 are made of resin, a primer layer may be formed instead of the intermediate coat layer 20 of the original paint. The original paint formed in this way needs to be peeled off using a dedicated solution such as a stripping agent, and is therefore difficult to peel off easily.

[0033] Next, the topcoat includes a peelable layer 50 formed on the original paint (on the clear layer 40). The peelable layer 50 is a layer of easily peelable paint and has the property of being easily peelable by applying force. The peelable layer 50 illustrated in FIG. 2 corresponds to the "coating film including an easily peelable layer (first coating film)" according to the present disclosure. Such a peelable layer 50 is formed by applying an easily peelable paint on the original paint, for example, by using a spraying method or the like. The easily peelable paint is a paint containing, for example, xylene, ethylbenzene, an antioxidant, methyl ethyl ketone, a silica reactant, titanium oxide (nanoparticles), and an organic solvent. A clear layer may be formed on the peelable layer 50.

[0034] In addition, the topcoat shown in FIG. 2 is a paint itself with peelability, but the configuration of the topcoat is not limited to the example in FIG. 2, and any paint film having easy peelability may be used. For example, as shown in FIG. 3, a peelable layer 60 may be formed on the clear layer 40 of the original paint, and a base layer 70 and a clear layer 80 may be formed on the peelable layer 60. The peelable layer 60 shown in FIG. 3 is formed without coloring using the same material as the peelable layer 50 in FIG. 2. In this case, the peelable layer 60 corresponds to the "easy peelable layer" according to the present disclosure, and the topcoat including the peelable layer 60, the base layer 70, and the clear layer 80 corresponds to the "coating film including the easy peelable layer (first coating film)" according to the present disclosure. The topcoat shown in FIG. 3 can be easily peeled off from the original paint by applying force to the peelable layer 60.

[0035] By using the above-mentioned topcoat paint, it becomes easy to change the body color of the first vehicle 10 to a color different from the color of the original paint. In addition, by peeling off the topcoat paint, it becomes easy to return the body color of the first vehicle 10 to the color of the original paint. Therefore, when purchasing the first vehicle 10, it becomes possible to select an original paint of a color that is popular in the used car market, etc., and then apply a topcoat paint of a color different from the original paint to use the first vehicle 10. Then, when selling the first vehicle 10 in the used car market, etc., it becomes possible to return the original paint of a color that is popular in the used car market, etc. by peeling off the topcoat paint, so that it becomes easier to find a buyer for the first vehicle 10 and it becomes possible to sell the first vehicle 10 at a high price. In particular, if the topcoat paint has not been peeled off at the time the first business operator (a business operator providing a used car purchase and sales service) purchases the vehicle, the original paint is protected by the topcoat paint, so that the vehicle can be purchased in a state of high commercial value (resale value). Therefore, the first business operator can increase profits when selling a vehicle by purchasing the vehicle with the top coat of paint still remaining.

[0036] (System Configuration) FIG. 4 is a diagram showing an example of the hardware configuration of the management server device 100 and the shop terminal 200 included in the used car sales system according to this embodiment.

[0037] The management server device 100 is a computer installed in an office or the like that manages the first store. As shown in Fig. 4, the management server device 100 has a processor 101, a main memory unit 102, an auxiliary memory unit 103, and a communication unit 104. The processor 101, the main memory unit 102, the auxiliary memory unit 103, and the communication unit 104 are connected to each other via a bus. The hardware configuration of the management server device 100 is not limited to the example shown in Fig. 4, and components may be omitted, replaced, or added as appropriate.

[0038] The processor 101 controls the management server device 100 by performing various information processing operations. Such a processor 101 may be, for example, a CPU (Central Processing Unit) or It consists of a DSP (Digital Signal Processor) etc.

[0039] The main memory unit 102 is a storage device that is used as a recording area for loading programs stored in the auxiliary memory unit 103, or as a buffer for temporarily storing the results of calculations by the processor 101. Such a main memory unit 102 includes, for example, semiconductor memories such as a ROM (Read Only Memory) and a RAM (Random Access Memory).

[0040] The auxiliary storage unit 103 stores, for example, a program to be executed by the processor 101, and data used when the processor 101 executes the program. Such an auxiliary storage unit 103 includes, for example, an erasable programmable ROM (EPROM) or a hard disk drive (HDD). The auxiliary storage unit 103 may include a removable medium. The removable medium may be, for example, a disk recording medium such as a compact disc (CD) or a digital versatile disc (DVD), or may be a universal serial bus (USB) memory. The programs stored in the auxiliary storage unit 103 include an operating system (OS) and an application program related to the provision of incentives. Note that a part or all of the information stored in the auxiliary storage unit 103 may be stored in the main storage unit 102.

[0041] The communication unit 104 is a communication interface for connecting the management server device 100 to the network N1. The communication unit 104 connects to the network N1 using a communication network such as a LAN (Local Area Network). The communication unit 104 may connect to the network N1 using a wireless communication network such as Wi-Fi (registered trademark). The communication unit 104 communicates with other devices (e.g., the store terminal 200) through the network N1.

[0042] The network N1 is, for example, a WAN (Wide Area Network) that is a global public communication network such as the Internet, or other communication networks. This may include a telephone communication network such as a telephone, or a wireless communication network such as Wi-Fi (registered trademark).

[0043] The store terminal 200 is a computer used by an employee of the first store. The store terminal 200 may be a stationary computer installed in the first store, or may be a tablet computer that the employee can carry. As shown in FIG. 4, the store terminal 200 has a processor 201, a main memory unit 202, an auxiliary memory unit 203, an input / output unit 204, and a communication unit 205. The processor 201, the main memory unit 202, the auxiliary memory unit 203, the input / output unit 204, and the communication unit 205 are connected to each other by a bus. The hardware configuration of the store terminal 200 is not limited to the example shown in FIG. 4, and components may be omitted, replaced, or added as appropriate.

[0044] Here, the processor 201, the main memory unit 202, the auxiliary memory unit 203, and the communication unit 205 are the processor 101, the main memory unit 102, the auxiliary memory unit 103, and the communication unit 205 of the management server device 100. The communication unit 205 is the same as the communication unit 104, and therefore the description thereof will be omitted. However, the communication unit 205 is a mobile communication service such as 5G (5th-Generation) or LTE (Long Term Evolution). It may be configured to utilize this to connect to network N1.

[0045] The input / output unit 204 accepts input operations performed by an employee of the first store, while presenting information to the employee. The input / output unit 204 is composed of, for example, a keyboard and its control circuit, and a liquid crystal display and its control circuit, etc. Note that the input / output unit 204 may be equipped with a touch panel display instead of the keyboard and liquid crystal display.

[0046] The store terminal 200 configured as described above has a function of realizing interaction with employees. For example, the store terminal 200 realizes a function of accepting an input of first information by an employee, a function of providing the accepted first information to the management server device 100, and a function of presenting a request for provision received from the management server device 100 to the employee. These functions are realized by a browser running on the store terminal 200 or an application program stored in the auxiliary storage unit 203. Note that some or all of the functions realized by the store terminal 200 may be realized by a hardware circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array).

[0047] (Functional configuration of management server device) Here, the functional configuration of the management server device 100 will be described with reference to FIG. 5. The management server device 100 in this embodiment may be configured to realize a web server for interacting with the store terminal 200. In this case, the store terminal 200 can perform the following by accessing the web server through a browser: a purchase contract for the first vehicle 10 from the first user, providing the first information to the management server device 100, and receiving a request for provision from the management server device 100. The management server device 100 may provide the same service as above by means other than the web server. For example, the management server device 100 may execute a process for realizing an interaction with the store terminal 200 by an application program installed in the store terminal 200 and a predetermined protocol.

[0048] The management server device 100 that realizes the above-mentioned functions has an acquisition unit F110, a calculation unit F120, and a request unit F130 as its functional components, as shown in Fig. 5. The acquisition unit F110, the calculation unit F120, and the request unit F130 are realized by the processor 101 executing a program stored in the auxiliary storage unit 103. The processor 101 that realizes the above-mentioned functional components corresponds to the "control unit" according to the present disclosure. Note that the acquisition unit F110, the calculation unit F120, and the request unit F130 may all or partly be realized by a hardware circuit such as an ASIC or an FPGA.

[0049] The acquisition unit F110 is one of the functional components for realizing the above-mentioned web server, and interacts with the store terminal 200. For example, when the store terminal 200 accesses a predetermined web page (for example, a web page for inputting information required for a purchase contract for the first vehicle 10, or a web page for inputting information indicating that the purchase contract for the first vehicle 10 has been completed) through a browser, the acquisition unit F110 displays an input screen for the first information on the browser of the store terminal 200. As described above, the first information is information on the state of the topcoat paint on the first vehicle 10. When the first information is input on the above-mentioned input screen, the input first information is acquired by the acquisition unit F110. The first information acquired by the acquisition unit F110 is passed from the acquisition unit F110 to the calculation unit F120.

[0050] The calculation unit F120 calculates an incentive to be provided to the first user based on the first information. In this embodiment, the calculation unit F120 uses the area of ​​the portion where the top coat is missing (hereinafter, sometimes referred to as the "first area") as the first information. In this case, the calculation unit F120 calculates the incentive in a manner such that the smaller the first area is, the larger the incentive to be provided to the first user is.

[0051] For example, the calculation unit F120 calculates the incentive by adding a predetermined value Pv1 to the first labor cost Lc1. The first labor cost Lc1 is a labor cost incurred when the work of removing the top coat from the first vehicle 10 is performed at the first shop. Such a first labor cost Lc1 may be set in advance for each vehicle model. In this case, information on the first labor cost Lc1 may be stored for each vehicle model in the main memory unit 102 or the auxiliary memory unit 103 of the management server device 100, for example. Then, the calculation unit F120 may derive the first labor cost Lc1 corresponding to the first vehicle 10 by accessing the main memory unit 102 or the auxiliary memory unit 103 using information indicating the vehicle model of the first vehicle 10 as an argument. Alternatively, the first labor cost Lc1 may be calculated according to the application area of ​​the top coat. For example, the first labor cost Lc1 may be calculated so that the larger the application area of ​​the top coat, the higher the first labor cost Lc1. In this case, information on the application area of ​​the top coat on the first vehicle 10 may be provided from the store terminal 200 to the management server device 100 together with the first information.

[0052] When the first labor cost Lc1 is derived or calculated by the various methods described above, the calculation unit F120 calculates the predetermined value Pv1. In this embodiment, the predetermined value Pv1 is calculated so that it increases as the first area becomes smaller. For example, the calculation unit F120 first determines a coefficient Cf1 based on the correspondence relationship shown in FIG. 6. As shown in FIG. 6, the coefficient Cf1 is set to a positive number equal to or greater than 1.0, and to a value that increases as the first area becomes smaller. In the example shown in FIG. 6, when the first area is 80 cm 2 If the first area is 80 cm or more, the coefficient Cf1 is set to "1.0". 2 If the first area is less than 0 cm, the coefficient Cf1 increases as the first area decreases. 2(when there is no missing portion in the top coat). The correspondence relationship as shown in Fig. 6 may be stored in the auxiliary storage unit 103 in the form of a map, or in the form of a calculation model. The numerical value of the first area and the value of the coefficient Cf1 shown in Fig. 6 are merely an example, and are not limited to the example in Fig. 6.

[0053] When the coefficient Cf1 is determined by the above-mentioned method, the calculation unit F120 calculates the predetermined value Pv1 by multiplying the reference value Icdef by the coefficient Cf1. The above-mentioned reference value Icdef is the lower limit of the predetermined value. The predetermined value Pv1 calculated in this manner is 2 If the first area is 80 cm or more, it is equivalent to the reference value Icdef. 2 If the first area is less than 0 cm, the predetermined value Pv1 is greater than the reference value Icdef, and the smaller the first area is, the greater the value becomes. 2 In this case, the predetermined value Pv1 becomes the largest value (=Icdef*1.5).

[0054] The calculation unit F120 calculates the incentive to be provided to the first user by adding the predetermined value Pv1 calculated by the above-mentioned method to the first labor cost Lc1. As a result, the incentive to be provided to the first user becomes a value larger than the first labor cost Lc1, and the smaller the first area, the larger the value becomes. The incentive calculated by the calculation unit F120 is passed from the calculation unit F120 to the request unit F130.

[0055] The method of calculating the incentive is not limited to the above-mentioned method. The incentive may be greater than the first labor cost Lc1, and the smaller the first area, the greater the incentive. Any method may be used as long as it results in a small value. For example, the predetermined value Pv1 may be determined based on the proportion of the first area to the area of ​​the first vehicle 10 to which the top coat is applied. In other words, the predetermined value Pv1 may be calculated by a method that results in a larger value for the predetermined value Pv1 as the above-mentioned proportion decreases.

[0056] Returning to FIG. 5, the request unit F130, like the acquisition unit F110, is one of the functional components for realizing the above-mentioned web server, and interacts with the store terminal 200. For example, the request unit F130 causes a request for provision to be displayed on a browser of the store terminal 200. The request for provision at that time includes, for example, the incentive calculated by the calculation unit F120 and a message urging the employee of the first store to provide the incentive to the first user. Upon seeing such a request for provision, the employee can provide the incentive calculated by the calculation unit F120 to the first user.

[0057] The functional configuration of the management server device 100 is not limited to the example shown in FIG. 5, and functional components can be omitted, changed, or added as appropriate.

[0058] (Processing flow) The flow of processing executed by the management server device 100 in this embodiment will be described with reference to Figs. 7 and 8. Fig. 7 is a flowchart showing a processing routine executed when the store terminal 200 accesses the above-mentioned predetermined web page through a browser. Fig. 8 is a flowchart showing a subroutine executed in step S104 in Fig. 7. Note that the processor 101 of the management server device 100 is the executing entity of the processing shown in Figs. 7 and 8, but the following description will be focused on the functional components of the management server device 100.

[0059] When the store terminal 200 accesses the above-mentioned predetermined web page through the browser, the acquisition unit F110 displays an input screen for the first information on the browser of the store terminal 200 (step S101), as shown in Fig. 7. After completing the process of step S101, the acquisition unit F110 executes the process of step S102.

[0060] In step S102, the acquisition unit F110 determines whether the input of the first information has been completed on the first information input screen. If the input of the first information has not been completed on the first information input screen (negative determination in step S102), the acquisition unit F110 waits until the input of the first information is completed. If the input of the first information has been completed on the first information input screen (positive determination in step S102), the acquisition unit F110 executes the process of step S103.

[0061] In step S103, the acquisition unit F110 acquires the first information input on the first information input screen. The first information acquired by the acquisition unit F110 is passed from the acquisition unit F110 to the calculation unit F120. The calculation unit F120 executes the process of step S104 when it receives the first information.

[0062] In step S104, the calculation unit F120 calculates an incentive to be provided to the first user based on the first information received from the acquisition unit F110. At that time, the calculation unit F120 calculates the incentive to be provided to the first user according to the subroutine of FIG.

[0063] In Fig. 8, the calculation unit F120 derives the first labor cost Lc1 (step S1401). For example, the calculation unit F120 uses information indicating the model of the first vehicle 10 as an argument to access the main memory unit 102 or the auxiliary memory unit 103, thereby deriving the first labor cost Lc1 corresponding to the first vehicle 10. Note that the calculation unit F120 derives the first labor cost Lc1 corresponding to the first vehicle 10 by using information indicating the model of the first vehicle 10 as an argument. The first labor cost Lc1 may be calculated based on the area. In this case, the calculation unit F120 may calculate the first labor cost Lc1 so that the larger the area of ​​the first vehicle 10 to which the top coat is applied, the higher the first labor cost Lc1 becomes. After completing the process of step S1401, the calculation unit F120 executes the process of step S1402.

[0064] In step S1402, the calculation unit F120 determines the coefficient Cf1 based on the first information received from the acquisition unit F110. For example, the calculation unit F120 determines the coefficient Cf1 based on the first information (first area) and the correspondence relationship shown in Fig. 6. After completing the process of step S1402, the calculation unit F120 executes the process of step S1403.

[0065] In step S1403, the calculation unit F120 calculates the predetermined value Pv1 by multiplying the reference value Icdef by the coefficient Cf1 determined in step S1402. As described above, the reference value Icdef is the lower limit of the predetermined value Pv1. After completing the process of step S1403, the calculation unit F120 executes the process of step S1404.

[0066] In step S1404, the calculation unit F120 calculates the incentive to be provided to the first user by adding the predetermined value Pv1 calculated in step S1403 to the first labor cost Lc1 derived (calculated) in step S1401. When the calculation unit F120 finishes executing the process of step S1404, the execution of the subroutine in FIG. 8 is terminated.

[0067] 7, the calculation unit F120 passes the incentive calculated in step S104 (steps S1401-S1404) to the request unit F130. The request unit F130 executes the process of step S105 when it receives the incentive calculated by the calculation unit F120.

[0068] In step S105, the request unit F130 presents the proposal request to an employee of the first store. Specifically, the request unit F130 displays the proposal request on the browser of the store terminal 200. This makes it possible for an employee who sees the proposal request displayed on the store terminal 200 to provide the incentive calculated by the management server device 100 to the first user.

[0069] When the request unit F130 finishes executing the process of step S105, the execution of the processing routine in FIG. 7 ends.

[0070] (Effects of the embodiment) According to the embodiment described above, an incentive larger than the first labor cost Lc1 is provided to the first user who sells the first vehicle 10 without removing the top coat. As a result, even if the first user has to pay the first labor cost Lc1 when the first vehicle 10 is sold without removing the top coat, the first user can receive an incentive that exceeds the first labor cost Lc1. In other words, the first user can receive the difference between the first labor cost Lc1 and the incentive in return for selling the first vehicle 10 without removing the top coat. As a result, the first user can be more reliably motivated to sell the first vehicle 10 without removing the top coat.

[0071] Furthermore, according to this embodiment, the smaller the first area, the greater the incentive provided to the first user. In other words, the smaller the first area, the greater the reward (the difference between the first labor cost Lc1 and the incentive) that the first user can receive. This can also stimulate the first user's motivation to handle the first vehicle 10 so that the first area is smaller, or to handle the first vehicle 10 so that the first area is not larger.

[0072] Therefore, the first business entity can purchase the first vehicle 10 from the first user with a smaller area of ​​the portion where the top coat is missing. As a result, the first business entity can more easily find a next buyer for the first vehicle 10 and can sell the first vehicle 10 to the next buyer at a higher price.

[0073] <Variation 1> In the above embodiment, an example was described in which only the first area (the area of ​​the portion where the top coat paint is missing on the first vehicle 10) was used as the first information, but it would also be acceptable to use the length of time that has elapsed since the top coat paint was applied to the first vehicle 10.

[0074] Here, as the time that has elapsed since the topcoat was applied increases, the topcoat may deteriorate. In particular, the longer the time that has elapsed, the greater the degree of deterioration of the topcoat. As the degree of deterioration of the topcoat increases, the performance of protecting the original paint may decrease proportionately. In contrast, if the first user can be made to sell the first vehicle 10 before the time that has elapsed since the topcoat was applied increases, the first business entity (a business entity providing a used car buying and selling service) can purchase the first vehicle 10 from the first user with the original paint well protected.

[0075] Therefore, in this modified example, the predetermined value Pv1 is calculated in such a way that the smaller the first area is and the shorter the time that has elapsed since the top coat was applied, the greater the incentive provided to the first user.

[0076] The calculation unit F120 of this modified example determines the coefficient Cf1 in the same manner as in the embodiment described above, and also determines a first correction coefficient Cfa1 based on the correspondence relationship shown in Fig. 9. As shown in Fig. 9, the first correction coefficient Cfa1 is set to be a positive number equal to or greater than 1.0, and is set to a larger value as the elapsed time length from the application of the top coat is shorter. Note that the values ​​of the elapsed time length and the first correction coefficient Cfa1 shown in Fig. 9 are merely examples, and are not limited to the example in Fig. 9.

[0077] When the coefficient Cf1 and the first correction coefficient Cfa1 are determined by the above-mentioned method, the calculation unit F120 calculates the predetermined value Pv1 by multiplying the reference value Icdef by the coefficient Cf1 and the first correction coefficient Cfa1. The predetermined value Pv1 calculated in this manner becomes larger as the first area becomes smaller and the elapsed time length becomes shorter.

[0078] The calculation unit F120 calculates the incentive to be provided to the first user by adding the predetermined value Pv1 calculated by the above-mentioned method to the first labor cost Lc1. As a result, the incentive to be provided to the first user becomes a value larger than the first labor cost Lc1, and becomes larger as the first area becomes smaller and the elapsed time length becomes shorter.

[0079] According to this modification, in addition to the motivation to sell the first vehicle 10 without removing the topcoat paint and the motivation to handle the first vehicle 10 so as to reduce the first area (or the motivation to handle the first vehicle 10 so as not to increase the first area), it is possible to stimulate the first user to be motivated to sell the first vehicle 10 before too much time has passed since the topcoat paint was applied. As a result, the first business entity is able to purchase the first vehicle 10 from the first user at a higher resale value.

[0080] In addition, since the length of time that has elapsed since the topcoat was peeled off is information included in the first information, it is necessary to determine the above-mentioned length of time that has elapsed in the first store. The determination may be made based on a report from the first user, or based on a report from the contractor who performed the work of removing the topcoat, or based on an image taken by a camera mounted on the first vehicle 10 (e.g., a dashcam camera, etc.).

[0081] <Variation 2> In the above embodiment, an example was described in which the first area was used as the first information, but information indicating a portion where the top coat is missing may also be used.

[0082] Here, if the damage to the top coat occurs only in areas (first areas) where the painted area is small, such as the front bumper, rear bumper, door mirror housing, etc., it is possible to inexpensively repair the original paint of the area even if it is damaged. In contrast, if the damage to the top coat occurs in areas (hereinafter sometimes referred to as "second areas") where the painted area is large, such as the roof panel, door panel, bonnet hood, fender panel, trunk lid, rear gate, etc., it is difficult to inexpensively repair the original paint of the area if it is damaged.

[0083] Therefore, in this modified example, when there is a loss of topcoat paint only in the first portion (when there is no loss of topcoat paint in the second portion), the predetermined value Pv1 is calculated in such a way that the incentive provided to the first user is larger than when there is a loss of topcoat paint in the second portion. Note that when there is a loss of topcoat paint in the second portion, the incentive may be calculated based on the area of ​​the portion where the topcoat paint is lost in the second portion (hereinafter, sometimes referred to as the "second area").

[0084] The calculation unit F120 of this modification determines the coefficient Cf1 based on the correspondence relationship shown in Fig. 10. In the example shown in Fig. 10, when the second area is 60 cm 2 If the second area is 60 cm or more, the coefficient Cf1 is set to "1.0". 2If the second area is less than 0 cm, the coefficient Cf1 increases as the second area decreases. 2 And when there is a loss of topcoat paint in the first area, it is "1.4". Furthermore, when the second area is 0 cm 2 And when there is no loss of topcoat paint in the first portion (when there is no loss of topcoat paint in either the first portion or the second portion), the coefficient Cf1 is set to the maximum of 1.5. Note that the numerical value of the second area and the value of the coefficient Cf1 shown in FIG. 10 are merely examples, and are not limited to the example in FIG. 10.

[0085] The calculation unit F120 calculates the predetermined value Pv1 by multiplying the reference value Icdef by the coefficient Cf1 determined based on the correspondence relationship in Fig. 10. The predetermined value Pv1 calculated in this manner is set to a value that is smaller than the predetermined value Pv1 when the second portion has a loss of the topcoat paint and the second area is 60 cm2. 2 If the second area is greater than or equal to the reference value Icdef, the second area is equal to or greater than the reference value Icdef. 2 If the second area is smaller than 0 cm2, the predetermined value Pv1 is larger than the reference value Icdef, and the smaller the second area is, the larger the value becomes. 2 ), and if there is a loss of topcoat paint in the first region, the specified value Pv1 will be larger than if there is a loss of topcoat paint in the second region. If there is no loss of topcoat paint in either the first or second region, the specified value Pv1 will be the largest (=Icdef*1.5).

[0086] The calculation unit F120 calculates the incentive to be provided to the first user by adding the predetermined value Pv1 calculated by the above-mentioned method to the first labor cost Lc1. As a result, the incentive to be provided to the first user becomes a value larger than the first labor cost Lc1, and becomes a value larger when the topcoat paint is missing only in the first portion than when the topcoat paint is missing in the second portion.

[0087] According to this modification, it is possible to encourage the first user to sell the first vehicle 10 without removing the top coat paint, and to handle the first vehicle 10 so as not to damage the top coat paint in the second area. Furthermore, if damage occurs in the top coat paint in the second area, it is also possible to encourage the first user to handle the first vehicle 10 so as not to expand the second area. As a result, the first business entity (a business entity providing a used car buying and selling service) can reduce the effort and cost involved in selling the first vehicle 10 purchased from the first user.

[0088] In this modified example, the parts of the first vehicle 10 are classified into two parts, a first part and a second part, but they may be classified into three or more parts depending on the paint area and / or repair costs, etc.

[0089] <Modification 3> In the above embodiment, an example was described in which only the first area (the area of ​​the portion where the top coat paint is missing on the first vehicle 10) was used as the first information, but it would also be acceptable to use the first area and the degree of deterioration of the top coat paint.

[0090] Here, as described in the above-mentioned modified example 1, as the degree of deterioration of the topcoat paint increases, there is a possibility that the performance of protecting the original paint decreases proportionately. In contrast, if the first user can be encouraged to sell the first vehicle 10 before the degree of deterioration of the topcoat paint increases, or to handle the first vehicle 10 in a manner that prevents the degree of deterioration of the topcoat paint from increasing, the first business entity (a business entity providing a used car buying and selling service) can purchase the first vehicle 10 with the original paint well protected.

[0091] Therefore, in this modified example, the predetermined value Pv1 is calculated in such a way that the smaller the first area is and the smaller the degree of deterioration of the topcoat paint is, the greater the incentive provided to the first user is.

[0092] The calculation unit F120 of this modification determines the coefficient Cf1 in the same manner as in the embodiment described above, and also determines a second correction coefficient Cfa2 based on the correspondence relationship shown in Fig. 11. The second correction coefficient Cfa2 is set to a positive number equal to or greater than 1.0, as shown in Fig. 12, and is set to a larger value as the degree of deterioration of the topcoat decreases. Note that the levels of deterioration and the values ​​of the second correction coefficient Cfa2 shown in Fig. 11 are merely examples, and are not limited to the example shown in Fig. 11.

[0093] When the coefficient Cf1 and the second correction coefficient Cfa2 are determined by the above-mentioned method, the calculation unit F120 calculates the predetermined value Pv1 by multiplying the reference value Icdef by the coefficient Cf1 and the second correction coefficient Cfa2. The predetermined value Pv1 calculated in this manner becomes larger as the first area becomes smaller and the degree of deterioration of the topcoat paint becomes smaller.

[0094] The calculation unit F120 calculates the incentive to be provided to the first user by adding the predetermined value Pv1 calculated by the above-mentioned method to the first labor cost Lc1. As a result, the incentive to be provided to the first user becomes a value larger than the first labor cost Lc1, and becomes larger as the first area becomes smaller and the degree of deterioration of the topcoat paint becomes smaller.

[0095] According to this modification, the willingness to sell the first vehicle 10 without removing the topcoat and the willingness to handle the first vehicle 10 so that the first area is reduced (or the willingness to handle the first vehicle 10 so that the first area is not expanded) can be reduced. In addition to the first user's willingness to handle the first vehicle 10 in such a way that the topcoat paint does not deteriorate (or the first user's willingness to sell the first vehicle 10 before the topcoat paint deteriorates to a large extent), the first user can be made to handle the first vehicle 10 in such a way that the topcoat paint does not deteriorate (or the first user's willingness to sell the first vehicle 10 before the topcoat paint deteriorates to a large extent). As a result, the first business operator can purchase the first vehicle 10 from the first user with a higher resale value.

[0096] Since the deterioration degree of the topcoat paint is information included in the first information, it is necessary to determine the deterioration degree of the topcoat paint in the first store. The deterioration degree of the topcoat paint may be determined by visual inspection by an employee of the first store, or may be determined using a dedicated device. For example, the deterioration degree of the topcoat paint may be determined using a device that determines the deterioration degree of the paint by image processing using a deep learning method, or a device that determines the deterioration degree of the paint by optically detecting the reflectance of the paint film.

[0097] <Variation 4> In the above-described embodiment and variant examples 1-4, an example was described in which an incentive to be provided to a first user is calculated based on the first information, but the incentive to be provided to the first user may also be determined taking into account demand in the used car market in addition to the first information.

[0098] In the used car market, vehicles of a model or a body color with a high demand tend to be traded at a high price. Therefore, the predetermined value Pv1 calculated based on the first information may be corrected based on information indicating the demand in the used car market. For example, the predetermined value Pv1 calculated based on the first information may be corrected so that the greater the demand for the model of the first vehicle 10 and / or the greater the demand for the color of the original paint of the first vehicle 10, the greater the predetermined value Pv1. Note that the information indicating the demand in the used car market may be, for example, the number of vehicles of the same model as the first vehicle 10 sold in a recent specified period, or the number of times the vehicle was searched on a used car search site. The information indicating the demand in the used car market may also be the number of vehicles of the same body color as the original paint of the first vehicle 10 sold in a recent specified period, or the number of times the vehicle was searched on a used car search site.

[0099] According to this modification, it is possible to stimulate the first user to not only sell the first vehicle 10 without removing the topcoat, but also to handle the first vehicle 10 in such a way that the topcoat is maintained in good condition. This enables the first business entity (a business entity providing used car buying and selling services) to purchase the first vehicle 10 from the first user with a higher resale value.

[0100] <Other> The above-described embodiment and modified examples 1-4 are merely examples, and the present disclosure may be modified as appropriate without departing from the spirit of the present disclosure. For example, a part or all of the processing performed by the management server device 100 may be performed by another device (for example, the store terminal 200).

[0101] Furthermore, the processes and means described in this disclosure can be freely combined and implemented as long as no technical contradiction occurs. For example, the embodiment and modifications 1-4 can be combined and implemented as much as possible. Furthermore, a process described as being performed by one device may be shared and executed by multiple devices. Alternatively, a process described as being performed by different devices may be executed by one device. In a computer system, the hardware configuration for implementing each function can be flexibly changed.

[0102] The present disclosure also provides a method for providing a computer program (information processing program) that implements the functions described in the above embodiments to a computer, and executing one or more programs included in the computer. The present invention can also be realized by the processor reading and executing the program. Such a computer program may be provided to the computer by a non-transitory computer-readable storage medium connectable to the system bus of the computer, or may be provided to the computer via a network. The non-transitory computer-readable storage medium is a recording medium that stores information such as data and programs by electrical, magnetic, optical, mechanical, or chemical action and can be read from a computer or the like. Examples of such a recording medium include any type of disk, such as a magnetic disk (such as a floppy (registered trademark) disk or HDD), an optical disk (such as a CD-ROM, a DVD disk, or a Blu-ray disk). The recording medium may also be a medium such as a ROM, a RAM, an EPROM, an EEPROM, a magnetic card, a flash memory, an optical card, or an SSD (Solid State Drive). [Explanation of symbols]

[0103] 10 Vehicles 11 Steel plate 20 Undercoat layer 30 Base Layer 40 Clear Layer 50 Peeling layer 60 Peeling layer 70 Base Layer 80 Clear Layer 100 Management server device 101 Processor 102 Main memory 103 Auxiliary storage 104 Communications Department F110 Acquisition Department F120 Arithmetic unit F130 Request Department 200 store terminals

Claims

1. a control unit that executes a process of providing an incentive to a first user who sells or returns a first vehicle without peeling off the first paint film including the easily peelable layer; An information processing device, the process of providing the incentive includes a process of calculating the incentive by adding a predetermined value to a first labor cost for removing the first paint film from the first vehicle; The control unit is Acquiring first information, the first information being information relating to a state of the first paint film on the first vehicle, the information including information relating to an area of ​​a portion where the first paint film is missing on the first vehicle; The smaller the area is, the larger the predetermined value is calculated; Execute Information processing device.

2. the first information includes information regarding an elapsed time since the first paint film was applied to the first vehicle; The control unit calculates the predetermined value to be larger as the elapsed time length is shorter. The information processing device according to claim 1 .

3. The first information includes information regarding a portion where the first coating film is missing, When the part is a first part, the control unit calculates the predetermined value to be larger than when the part is a part other than the first part.

3. The information processing device according to claim 1 or 2.

4. 4. The information processing device according to claim 3, wherein the first portion is a front bumper, a rear bumper, or a door mirror housing.

5. The first information is information regarding a deterioration degree of the first paint film of the first vehicle. Including information, The control unit calculates the predetermined value to be larger as the degree of deterioration is smaller. The information processing device according to claim 1 .

6. The control unit corrects the predetermined value based on information indicating market demand. The information processing device according to claim 1 .

7. The first labor cost is a labor cost incurred when a first business operator to which the first user sells or returns the first vehicle performs an operation to remove the first paint film from the first vehicle. The information processing device according to claim 1 .

8. The computer executes a process of providing an incentive to a first user who sells or returns the first vehicle without peeling off the first paint film including the easily peelable layer.

1. An information processing method, comprising: the process of providing the incentive includes a process of calculating the incentive by adding a predetermined value to a first labor cost for removing the first paint film from the first vehicle; The computer, Acquiring first information, the first information being information relating to a state of the first paint film on the first vehicle, the information including information relating to an area of ​​a portion where the first paint film is missing on the first vehicle; The smaller the area is, the larger the predetermined value is calculated; Execute Information processing methods.

9. the first information includes information regarding an elapsed time since the first paint film was applied to the first vehicle; The computer calculates the predetermined value to be larger as the elapsed time length is shorter. The information processing method according to claim 8.

10. The first information includes information regarding a portion where the first coating film is missing, The computer calculates the predetermined value to be larger when the part is a first part than when the part is other than the first part.

10. The information processing method according to claim 8 or 9.

11. The information processing method according to claim 10, wherein the first portion is a front bumper, a rear bumper, or a door mirror housing.

12. the first information includes information regarding a deterioration degree of the first paint film of the first vehicle; The computer calculates the predetermined value to be larger as the degree of deterioration is smaller. The information processing method according to any one of claims 8 to 11.

13. The computer corrects the predetermined value based on information indicating market demand.

13. The information processing method according to claim 8.

14. The first labor cost is a labor cost incurred when a first business operator to which the first user sells or returns the first vehicle performs an operation to remove the first paint film from the first vehicle.

14. The information processing method according to claim 8.

15. A method for causing a computer to execute a process of providing an incentive to a first user who sells or returns a first vehicle without removing the first paint film including the easily peelable layer. An information processing program, the process of providing the incentive includes a process of calculating the incentive by adding a predetermined value to a first labor cost for removing the first paint film from the first vehicle; The computer includes: Acquiring first information, the first information being information relating to a state of the first paint film on the first vehicle, the information including information relating to an area of ​​a portion where the first paint film is missing on the first vehicle; The smaller the area is, the larger the predetermined value is calculated; In order to execute Information processing program.

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