Information processing device, information processing method, and information processing program

Abstract

To provide an information processing apparatus which is effective in improving efficiency of a service for selling or leasing a vehicle, an information processing method, and an information processing program.SOLUTION: A management server device 100 which is an information processing apparatus managed by a business operator which provides a service for buying and selling used cars or a business operator or the like which provides a service for leasing vehicles, includes a calculation unit F120 which calculates an incentive so as to be lower than a labor cost for removing a first coating film from a first vehicle, for a first user who sells or returns the first vehicle after removing the first coating film including an easy-to-peel layer.SELECTED DRAWING: Figure 5

Description

[Technical field]

[0001] The present disclosure relates to an information processing device, an information processing method, and an information processing program. [Background technology]

[0002] There is known technology that provides a reward (money, goods, points, etc.) to a vehicle user when the user performs a specified task that can be performed by someone other than a vehicle mechanic (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2020-064552 A Summary of the Invention [Problem to be solved by the invention]

[0004] An object of the present disclosure is to provide a technique that is effective in improving the efficiency of vehicle sales or rental services. [Means for solving the problem]

[0005] The present disclosure can be understood as an information processing device. In this case, the information processing device includes, for example, An information processing device including a control unit that executes a process of providing an incentive to a first user who sells or returns a first vehicle after peeling off a first paint film including an easily peelable layer, In the process of providing an incentive to the first user, the control unit may calculate the incentive to be smaller than a labor cost for removing the first paint film from the first vehicle.

[0006] The present disclosure can also be regarded as an information processing method. In this case, the information processing method includes, for example, An information processing method, in which a computer executes a process of providing an incentive to a first user who sells or returns a first vehicle after peeling off a first paint film including an easily peelable layer, comprising: In the process of providing an incentive to the first user, the computer may calculate the incentive to be less than a labor cost for removing the first paint film from the first vehicle.

[0007] The present disclosure can also be understood as an information processing program for causing a computer to execute the above-described information processing method, or a non-transitory storage medium for storing the information processing program. Effect of the Invention

[0008] According to the present disclosure, it is possible to provide a technique that is effective in improving the efficiency of services for selling or renting vehicles. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 is a diagram showing an overview of a used car sales system. [Diagram 2] FIG. 2 is a diagram showing a first configuration example of a paint film applied to a first vehicle. [Diagram 3] FIG. 4 is a diagram showing a second configuration example of a paint film applied to a first vehicle. [Figure 4] FIG. 2 is a diagram illustrating an example of a hardware configuration of a management server device and a store terminal included in the used car sales system. [Diagram 5] 2 is a block diagram showing an example of a functional configuration of a management server device according to an embodiment. FIG. [Figure 6] 11 is a diagram for explaining a method for determining a coefficient Cf1 in the embodiment. FIG. [Figure 7] 5 is a flowchart showing a processing routine executed by a management server device in the embodiment. [Figure 8] 10 is a flowchart showing a subroutine executed by the management server device in the embodiment. [Figure 9]13 is a diagram for explaining a method of determining a first correction coefficient Cfa1 in the first modification example. FIG. [Figure 10] 13 is a diagram for explaining a method of determining a second correction coefficient Cfa2 in Modification 2. FIG. [Figure 11] FIG. 13 is a diagram for explaining a method of determining a third correction coefficient Cfa3 in Modification 3. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] A technology has been developed to apply a peelable coating to a vehicle body using a coating film (first coating film) including an easily peelable layer. The first coating film is a peelable coating film that is applied as a top coat to the original coating applied to the body during vehicle manufacture. The original coating is formed by forming an electrodeposition layer (undercoat) on the surface of a steel plate or the like that constitutes the vehicle body, and laminating an intermediate coating layer, a base layer, and a clear layer (top coat), etc., on the electrodeposition layer. The original coating is difficult to peel off easily because it needs to be peeled off using a dedicated solution such as a stripping agent. In contrast, the first coating film is, for example, a combination of a film-like easily peelable layer formed on the original coating and a coating film (for example, a base layer and a clear layer) formed on the easily peelable layer, and can be easily peeled off by applying force without using a dedicated solvent. The first coating film may be a coating film that is itself peelable (easily peelable paint).

[0011] As described above, since the first paint film can be easily peeled off, the body color can be changed at any time. For example, when purchasing or leasing a vehicle, it is possible to select an original paint color that is popular in the used car market, etc., and then use the vehicle by applying a first paint film of a color different from the original paint. When selling or returning the vehicle, it is also possible to return the body color to the original paint color by peeling off the first paint film. This makes it possible to meet the needs of the user while ensuring resale value, for example, when a color that is popular in the used car market, etc., differs from the color that the user prefers.

[0012] In a vehicle with the above-mentioned first paint film applied, the paint film of the original paint is protected, so that the resale value can be increased compared to a vehicle without the first paint film applied. This makes it easier to find the next buyer or renter of the vehicle, and allows the vehicle to be sold or rented at a higher price. However, if the first paint film is not peeled off when the vehicle is sold to the next buyer or rented to the next renter, it will take time to peel off the first paint film. In contrast, if the user can be motivated to peel off the first paint film before selling or returning the vehicle, the time and effort required to sell or rent a vehicle purchased from a user or returned by a user to the next buyer or the next renter can be reduced.

[0013] Therefore, in the information processing device according to the present disclosure, the control unit executes a process of providing an incentive to a user (first user) who peels off the first paint film (the paint film including the easily peelable layer) and sells or returns the first vehicle. In this way, the first user can receive an incentive in return for selling or returning the first vehicle after peeling off the first paint film. can be provided.

[0014] Incidentally, when selling or returning the first vehicle after removing the first paint film, the first user can choose between (1) requesting the business to which the first vehicle is being sold or returned (hereinafter sometimes referred to as the "first business") to remove it, or (2) having someone other than the first business (e.g., the first user, etc.) remove it in advance.

[0015] If the first user selects the above method (1), the first business operator will be required to take the trouble of removing the first paint film from the first vehicle. Therefore, in order to reduce the trouble for the first business operator, it is necessary to motivate the first user to select a method other than the above method (1).

[0016] In response to this, in the information processing device according to the present disclosure, in the process of providing an incentive to the first user, the control unit calculates the incentive to be smaller than the labor cost of removing the first paint film from the first vehicle. As a result, when the first user selects the above method (1), the first user needs to bear the labor cost larger than the incentive. In other words, when the first user selects the above method (1), the first user needs to bear the difference between the incentive and the labor cost. Therefore, when the first user sells or returns the first vehicle, it is possible to stimulate the first user's motivation to select a method other than the above method (1). As a result, it is possible to more reliably reduce the effort of the first business operator.

[0017] Note that "selling the first vehicle" refers to the first user selling the first vehicle to a business that provides used car buying and selling services, or trading in the first vehicle to a business that provides new car sales services, etc. "Returning the first vehicle" refers to the first user returning the first vehicle to a business that provides first vehicle leasing services. Businesses that provide used car buying and selling services, businesses that provide new car sales services, and businesses that provide first vehicle leasing services correspond to the first business described above.

[0018] In the information processing device according to the present disclosure, the control unit may further execute, in the process of providing an incentive to the first user, acquiring first information on a state in which the first paint film is peeled off the first vehicle, and correcting the incentive provided to the first user based on the first information. In this case, it is possible to correct the incentive provided to the first user according to the state in which the first paint film is peeled off the first vehicle. For example, the incentive provided to the first user can be made smaller as the state in which the first paint film is peeled off is farther away from a state suitable for reducing the effort required to sell or rent the first vehicle to the next buyer or next renter. As a result, it is possible to motivate the first user to peel off the first paint film so that the state in which the first paint is peeled off is a state suitable for reducing the effort required to sell or rent the first vehicle to the next buyer or next renter.

[0019] Here, the first information may include information regarding the area of ​​the remaining portion of the first paint film on the first vehicle (the portion where the first paint film remains unpeeled). In this case, the control unit may correct the incentive to be smaller as the area of ​​the remaining portion of the first paint film on the first vehicle increases. This can motivate the first user to peel off the first paint film so that the area of ​​the remaining portion of the first paint film on the first vehicle decreases. As a result, it is possible to reduce the effort required to sell or rent the first vehicle to the next buyer or lessee.

[0020] In addition, the longer the time that has passed since the first coating film was peeled off, the more likely it is that the first coating film will peel off. There is a possibility that the appearance of the original paint in the peeled portion may be deteriorated. Therefore, the above-mentioned first information may include information regarding the length of time that has elapsed since the first paint film was peeled off. In this case, the control unit may correct the incentive to be smaller as the length of time that has elapsed since the first paint film was peeled off becomes longer. This can motivate the first user to sell or return the first vehicle before the length of time that has elapsed since the first paint film was peeled off becomes longer. In other words, it can motivate the first user to peel off the first paint film just before selling or returning the first vehicle. As a result, the first vehicle is more likely to be sold or returned before the appearance of the original paint in the portion where the first paint film has been peeled off deteriorates.

[0021] The first information may include information regarding the presence or absence of peeling traces in the portion where the first paint film has been peeled off. In this case, the control unit may correct the incentive to be smaller when there are peeling traces in the portion where the first paint film has been peeled off than when there are no peeling traces. This can motivate the first user to peel off the first paint film so that no peeling traces remain. As a result, the effort required to remove the peeling traces of the first paint film can be reduced.

[0022] The first information may include information on the method of peeling off the first paint film. In this case, the control unit may correct the incentive according to the method of peeling off the first paint film. For example, when the method of peeling off the first paint film of the first vehicle is a method that is unlikely to damage the original paint and is unlikely to leave a peeling mark, such as a method of peeling off the first paint film by spraying a high-pressure water flow on the first vehicle (hereinafter, sometimes referred to as the "first method"), the control unit may correct the incentive so that the incentive is larger than the case of a method other than the first method (for example, a method of peeling off the first paint film by manual labor, etc.). This can motivate the first user to peel off the first paint film by the first method. As a result, it is possible to more reliably reduce the possibility of damaging the original paint or leaving a peeling mark when peeling off the first paint film.

[0023] The first information may include information regarding the degree of deterioration of the original paint of the portion of the first vehicle where the first paint film has been peeled off. In this case, the control unit may correct the incentive to be smaller as the degree of deterioration of the original paint of the portion where the first paint film has been peeled off increases. This can motivate the first user to handle the first vehicle so as not to deteriorate the original paint of the portion where the first paint film has been peeled off, or to sell or return the first vehicle before the degree of deterioration of the original paint of the portion where the first paint film has been peeled off increases. As a result, it is possible to increase the resale value of the first vehicle.

[0024] The control unit may correct the incentive taking into account not only the first information but also market demand. The "market" here refers to the used car market, the vehicle leasing market, etc. Furthermore, the "demand" may be the demand for the model of the first vehicle, or the demand for the color of the original paint applied to the first vehicle. In this case, the control unit may correct the incentive based on information indicating market demand. For example, the control unit may correct the incentive so that the incentive is larger when market demand is large compared to when market demand is small. This is because the greater the market demand, the higher the price at which the vehicle can be sold or rented if the condition of the original paint is good.

[0025] <Embodiment> Hereinafter, specific embodiments of the present disclosure will be described with reference to the drawings. The configurations described in the present embodiments are not intended to limit the technical scope of the present disclosure unless otherwise specified.

[0026] In this embodiment, an example will be described in which the information processing device according to the present disclosure is applied to a system that provides a buying and selling service for used cars (hereinafter, may be referred to as a "used car sales system"). Note that the information processing device according to the present disclosure can also be applied to a system that provides a vehicle rental service (leasing service).

[0027] (System Overview) Fig. 1 is a diagram showing an overview of a used car sales system to which an information processing device according to the present disclosure is applied. The used car sales system in this embodiment includes a management server device 100 that manages the buying and selling of used cars, and a store terminal 200 used at a store (hereinafter, sometimes referred to as a "first store") that buys and sells used cars. In the example shown in Fig. 1, only one store terminal 200 is shown, but if there are multiple first stores under the management of the management server device 100, the same number of store terminals 200 as the number of stores may be included.

[0028] The management server device 100 is a server device that manages the buying and selling of used cars carried out at the first store, and is an example of the "information processing device" according to the present disclosure. The management server device 100 is operated by a business that provides buying and selling services of used cars.

[0029] The management server device 100 of this embodiment performs various processes for providing incentives to a first user who is the seller of the first vehicle 10, when a purchase transaction for a vehicle (first vehicle 10) from which the topcoat has been peeled off is carried out at a first store. The topcoat is a peelable paint film that is applied as a topcoat on the original paint applied to the body during the manufacture of the first vehicle 10, and corresponds to the "first paint film" according to the present disclosure. Details of the topcoat will be described later.

[0030] When a purchase transaction for a first vehicle 10 from which the topcoat has been peeled off is carried out at a first store, the management server device 100 calculates an incentive based on first information (information regarding the state of the first vehicle 10 from which the topcoat has been peeled off) provided from a store terminal 200 described below, and makes a request to the store terminal 200 to provide the calculated incentive to the first user (hereinafter sometimes referred to as a "provision request").

[0031] The store terminal 200 is a terminal used by an employee of the first store. In this embodiment, when a purchase transaction for the first vehicle 10 is performed, the store terminal 200 accepts input of first information and provides the accepted first information to the management server device 100. The first information is input by an employee of the first store. Furthermore, when a request for provision is received from the management server device 100, the store terminal 200 presents the request for provision to the employee of the first store. The employee who receives such a request can carry out a procedure for providing an incentive to the first user in response to the request for provision.

[0032] The incentive in this embodiment may be an increase in the purchase price of the first vehicle 10, a discount when purchasing a used car at the first store, or a monetary payment, but is not limited to these and may be anything that is beneficial to the first user.

[0033] (Topcoat painting) Here, the painting applied to the first vehicle 10 will be described. Fig. 2 is a diagram showing the schematic configuration of the paint film applied to the first vehicle 10. As shown in Fig. 2, an original paint is applied to the surface of the steel plate 11 constituting the body of the first vehicle 10, and a top coat paint is applied on top of the original paint. The original paint is composed of an intermediate coat layer 20 formed on the surface of the steel plate 11, a base layer 30 formed on the intermediate coat layer 20, and a clear coat layer formed on the base layer 30. (top coat) 40. The steel plate 11 is undercoated with an electrodeposition layer. If the members constituting the body of the first vehicle 10 are made of resin, a primer layer may be formed instead of the intermediate coat layer 20 of the original paint. The original paint formed in this way needs to be peeled off using a dedicated solution such as a stripping agent, and is therefore difficult to peel off easily.

[0034] Next, the topcoat includes a peelable layer 50 formed on the original paint (on the clear layer 40). The peelable layer 50 is a layer of easily peelable paint and has the property of being easily peelable by applying force. The peelable layer 50 illustrated in FIG. 2 corresponds to the "coating film including an easily peelable layer (first coating film)" according to the present disclosure. Such a peelable layer 50 is formed by applying an easily peelable paint on the original paint, for example, by using a spraying method or the like. The easily peelable paint is a paint containing, for example, xylene, ethylbenzene, an antioxidant, methyl ethyl ketone, a silica reactant, titanium oxide (nanoparticles), and an organic solvent. A clear layer may be formed on the peelable layer 50.

[0035] In addition, the topcoat shown in FIG. 2 is a paint itself with peelability, but the configuration of the topcoat is not limited to the example in FIG. 2, and any paint film having easy peelability may be used. For example, as shown in FIG. 3, a peelable layer 60 may be formed on the clear layer 40 of the original paint, and a base layer 70 and a clear layer 80 may be formed on the peelable layer 60. The peelable layer 60 shown in FIG. 3 is formed without coloring using the same material as the peelable layer 50 in FIG. 2. In this case, the peelable layer 60 corresponds to the "easy peelable layer" according to the present disclosure, and the topcoat including the peelable layer 60, the base layer 70, and the clear layer 80 corresponds to the "coating film including the easy peelable layer (first coating film)" according to the present disclosure. The topcoat shown in FIG. 3 can be easily peeled off from the original paint by applying force to the peelable layer 60.

[0036] By using the above-mentioned topcoat paint, it becomes easy to change the body color of the first vehicle 10 to a color different from the color of the original paint. In addition, by peeling off the topcoat paint, it becomes easy to return the body color of the first vehicle 10 to the color of the original paint. Therefore, when purchasing the first vehicle 10, it becomes possible to select an original paint of a color that is popular in the used car market, etc., and then apply a topcoat paint of a color different from the original paint to use the first vehicle 10. Then, when selling the first vehicle 10 in the used car market, etc., it is possible to return the original paint of a color that is popular in the used car market, etc. by peeling off the topcoat paint, so that it becomes easier to find a buyer for the first vehicle 10 and it becomes possible to sell the first vehicle 10 at a high price. In addition, for businesses that provide used car buying and selling services, by purchasing a vehicle with the topcoat paint peeled off from a user, the effort required to peel off the topcoat paint can be reduced.

[0037] (System Configuration) FIG. 4 is a diagram showing an example of the hardware configuration of the management server device 100 and the shop terminal 200 included in the used car sales system according to this embodiment.

[0038] The management server device 100 is a computer installed in an office or the like that manages the first store. As shown in Fig. 4, the management server device 100 has a processor 101, a main memory unit 102, an auxiliary memory unit 103, and a communication unit 104. The processor 101, the main memory unit 102, the auxiliary memory unit 103, and the communication unit 104 are connected to each other via a bus. The hardware configuration of the management server device 100 is not limited to the example shown in Fig. 4, and components may be omitted, replaced, or added as appropriate.

[0039] The processor 101 controls the management server device 100 by performing various information processing operations. Such a processor 101 may be, for example, a CPU (Central Processing Unit) or It consists of a DSP (Digital Signal Processor) etc.

[0040] The main memory unit 102 is a storage device that is used as a recording area for loading programs stored in the auxiliary memory unit 103, or as a buffer for temporarily storing the results of calculations by the processor 101. Such a main memory unit 102 includes, for example, semiconductor memories such as a ROM (Read Only Memory) and a RAM (Random Access Memory).

[0041] The auxiliary storage unit 103 stores, for example, a program to be executed by the processor 101, and data used when the processor 101 executes the program. Such an auxiliary storage unit 103 includes, for example, an erasable programmable ROM (EPROM) or a hard disk drive (HDD). The auxiliary storage unit 103 may include a removable medium. The removable medium may be, for example, a disk recording medium such as a compact disc (CD) or a digital versatile disc (DVD), or may be a universal serial bus (USB) memory. The programs stored in the auxiliary storage unit 103 include an operating system (OS) and an application program related to the provision of incentives. Note that a part or all of the information stored in the auxiliary storage unit 103 may be stored in the main storage unit 102.

[0042] The communication unit 104 is a communication interface for connecting the management server device 100 to the network N1. The communication unit 104 connects to the network N1 using a communication network such as a LAN (Local Area Network). The communication unit 104 may connect to the network N1 using a wireless communication network such as Wi-Fi (registered trademark). The communication unit 104 communicates with other devices (e.g., the store terminal 200) through the network N1.

[0043] The network N1 is, for example, a WAN (Wide Area Network) that is a global public communication network such as the Internet, or other communication networks. This may include a telephone communication network such as a telephone, or a wireless communication network such as Wi-Fi (registered trademark).

[0044] The store terminal 200 is a computer used by an employee of the first store. The store terminal 200 may be a stationary computer installed in the first store, or may be a tablet computer that the employee can carry. As shown in FIG. 4, the store terminal 200 has a processor 201, a main memory unit 202, an auxiliary memory unit 203, an input / output unit 204, and a communication unit 205. The processor 201, the main memory unit 202, the auxiliary memory unit 203, the input / output unit 204, and the communication unit 205 are connected to each other by a bus. The hardware configuration of the store terminal 200 is not limited to the example shown in FIG. 4, and components may be omitted, replaced, or added as appropriate.

[0045] Here, the processor 201, the main memory unit 202, the auxiliary memory unit 203, and the communication unit 205 are the same as the processor 101, the main memory unit 102, the auxiliary memory unit 103, and the communication unit 104 of the management server device 100, and therefore the description thereof will be omitted. However, the communication unit 205 is a mobile communication service such as 5G (5th-Generation) or LTE (Long Term Evolution). It may be configured to utilize this to connect to network N1.

[0046] The input / output unit 204 accepts input operations performed by an employee of the first store, while presenting information to the employee. The input / output unit 204 is composed of, for example, a keyboard and its control circuit, and a liquid crystal display and its control circuit, etc. Note that the input / output unit 204 may be equipped with a touch panel display instead of the keyboard and liquid crystal display.

[0047] The store terminal 200 configured as described above has a function of realizing interaction with employees. For example, the store terminal 200 realizes a function of accepting an input of first information by an employee, a function of providing the accepted first information to the management server device 100, and a function of presenting a request for provision received from the management server device 100 to the employee. These functions are realized by a browser running on the store terminal 200 or an application program stored in the auxiliary storage unit 203. Note that some or all of the functions realized by the store terminal 200 may be realized by a hardware circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array).

[0048] (Functional configuration of management server device) Here, the functional configuration of the management server device 100 will be described with reference to FIG. 5. The management server device 100 in this embodiment may be configured to realize a web server for interacting with the store terminal 200. In this case, the store terminal 200 can perform the following by accessing the web server through a browser: a purchase contract for the first vehicle 10 from the first user, providing the first information to the management server device 100, and receiving a request for provision from the management server device 100. The management server device 100 may provide the same service as above by means other than the web server. For example, the management server device 100 may execute a process for realizing an interaction with the store terminal 200 by an application program installed in the store terminal 200 and a predetermined protocol.

[0049] The management server device 100 that realizes the above-mentioned functions has an acquisition unit F110, a calculation unit F120, and a request unit F130 as its functional components, as shown in Fig. 5. The acquisition unit F110, the calculation unit F120, and the request unit F130 are realized by the processor 101 executing a program stored in the auxiliary storage unit 103. The processor 101 that realizes the above-mentioned functional components corresponds to the "control unit" according to the present disclosure. Note that the acquisition unit F110, the calculation unit F120, and the request unit F130 may all or partly be realized by a hardware circuit such as an ASIC or an FPGA.

[0050] The acquisition unit F110 is one of the functional components for realizing the above-mentioned web server, and interacts with the store terminal 200. For example, when the store terminal 200 accesses a predetermined web page (for example, a web page for inputting information required for a purchase contract for the first vehicle 10, or a web page for inputting information indicating that the purchase contract for the first vehicle 10 has been completed) through a browser, the acquisition unit F110 displays an input screen for the first information on the browser of the store terminal 200. As described above, the first information is information on the state in which the top coat paint is peeled off on the first vehicle 10. When the first information is input on the above-mentioned input screen, the input first information is acquired by the acquisition unit F110. The first information acquired by the acquisition unit F110 is passed from the acquisition unit F110 to the calculation unit F120.

[0051] The calculation unit F120 calculates an incentive to be provided to the first user based on the first information. In this embodiment, the calculation unit F120 uses the area of ​​the remaining part of the topcoat paint (the part where the topcoat paint remains without being peeled off) (hereinafter, sometimes referred to as the "first area") as the first information. In this case, the calculation unit F120 calculates the incentive in a manner such that the larger the first area is, the smaller the incentive to be provided to the first user is.

[0052] For example, the calculation unit F120 first determines a coefficient Cf1 based on the correspondence relationship shown in Fig. 6. As shown in Fig. 6, the coefficient Cf1 is set to a positive number equal to or less than 1.0, and to a smaller value as the first area increases. In the example shown in Fig. 6, when the first area is 8 0cm 2 If the first area is 80 cm or more, the coefficient Cf1 is set to "0". 2 If the first area is less than 0 cm, the coefficient Cf1 increases as the first area decreases. 2 (when there is no remaining portion of the topcoat that needs to be peeled off). The correspondence relationship as shown in FIG. 6 may be stored in the auxiliary storage unit 103 in the form of a map, or in the form of a calculation model. The numerical values ​​of the first area and the values ​​of the coefficient Cf1 shown in FIG. 6 are merely examples, and are not limited to the example in FIG. 6.

[0053] When the coefficient Cf1 is determined by the above-mentioned method, the calculation unit F120 calculates the incentive to be provided to the first user by multiplying the incentive reference value Icdef by the coefficient Cf1. The above-mentioned reference value Icdef is an upper limit value of the incentive, and corresponds to the value (monetary amount, etc.) of the incentive to be provided when there is no part where the topcoat is not peeled off. The reference value Icdef in this embodiment is set to be smaller than the labor cost (hereinafter, sometimes referred to as "first labor cost") incurred when the first shop is requested to peel off the topcoat from the first vehicle 10. The first labor cost may be set for each vehicle model, or may be set according to the application area of ​​the topcoat. Such information on the first labor cost may be stored in advance in, for example, the main memory unit 102 or the auxiliary memory unit 103 of the management server device 100. In this case, the calculation unit F120 acquires the vehicle model of the first vehicle 10 or the application area of ​​the topcoat from the shop terminal 200. The calculation unit F120 accesses the main memory 102 or the auxiliary memory 103 using the acquired vehicle type or work area as an argument to derive a first labor cost incurred when removing the topcoat from the first vehicle 10. The calculation unit F120 may then derive the reference value Icdef by subtracting a predetermined value from the derived first labor cost. In this way, the reference value Icdef is set smaller than the first labor cost in order to inform the first user that it is financially advantageous for the first user to remove the topcoat in advance rather than to ask the first store to which the first vehicle 10 is to be sold to remove the topcoat.

[0054] The incentive calculated by the above method is as follows: 2 If the first area is less than 0 cm2, the value is greater than 0 and less than the first labor cost. 2 If the first area is 0 cm, the incentive provided to the first user is equal to the reference value Icdef, which is smaller than the first labor cost. 2 Larger and 80cm 2If the first area is smaller than the reference value Icdef, the incentive provided to the first user is a value smaller than the reference value Icdef, and the larger the first area is, the smaller the incentive is. 2 If it is equal to or greater than this, the incentive provided to the first user is "0" (no incentive is provided to the first user). The incentive calculated by the calculation unit F120 is passed from the calculation unit F120 to the request unit F130.

[0055] The method of calculating the incentive is not limited to the above-mentioned method, and any calculation method may be used as long as the incentive decreases as the area of ​​the portion of the topcoat paint that remains unpeeled on the first vehicle 10 increases. For example, the incentive may be calculated in a manner that the incentive decreases as the proportion of the area of ​​the portion of the topcoat paint that has not been peeled off to the area on which the topcoat paint was applied on the first vehicle 10 increases.

[0056] Returning to FIG. 5, the request unit F130, like the acquisition unit F110, is one of the functional components for realizing the above-mentioned web server, and interacts with the store terminal 200. For example, the request unit F130 causes a request for provision to be displayed on a browser of the store terminal 200. The request for provision at this time includes, for example, the incentive calculated by the calculation unit F120 and a message urging the employee of the first store to provide the incentive to the first user. The employee who sees such a request for provision may, for example, provide the incentive calculated by the calculation unit F120. An incentive may be provided to the first user.

[0057] The functional configuration of the management server device 100 is not limited to the example shown in FIG. 5, and functional components can be omitted, changed, or added as appropriate.

[0058] (Processing flow) The flow of processing executed by the management server device 100 in this embodiment will be described with reference to Figs. 7 and 8. Fig. 7 is a flowchart showing a processing routine executed when the store terminal 200 accesses the above-mentioned predetermined web page through a browser. Fig. 8 is a flowchart showing a subroutine executed in step S104 in Fig. 7. Note that the processor 101 of the management server device 100 is the executing entity of the processing shown in Figs. 7 and 8, but the following description will be focused on the functional components of the management server device 100.

[0059] When the store terminal 200 accesses the above-mentioned predetermined web page through the browser, the acquisition unit F110 displays an input screen for the first information on the browser of the store terminal 200 (step S101), as shown in Fig. 7. After completing the process of step S101, the acquisition unit F110 executes the process of step S102.

[0060] In step S102, the acquisition unit F110 determines whether the input of the first information has been completed on the first information input screen. If the input of the first information has not been completed on the first information input screen (negative determination in step S102), the acquisition unit F110 waits until the input of the first information is completed. If the input of the first information has been completed on the first information input screen (positive determination in step S102), the acquisition unit F110 executes the process of step S103.

[0061] In step S103, the acquisition unit F110 acquires the first information input on the first information input screen. The first information acquired by the acquisition unit F110 is passed from the acquisition unit F110 to the calculation unit F120. The calculation unit F120 executes the process of step S104 when it receives the first information.

[0062] In step S104, the calculation unit F120 calculates an incentive to be provided to the first user based on the first information received from the acquisition unit F110. At that time, the calculation unit F120 calculates the incentive to be provided to the first user according to the subroutine of FIG.

[0063] 8, the calculation unit F120 determines the coefficient Cf1 based on the first information received from the acquisition unit F110 (step S1401). For example, the calculation unit F120 determines the coefficient Cf1 based on the first information and the correspondence relationship shown in Fig. 6. After completing the process of step S1401, the calculation unit F120 executes the process of step S1402.

[0064] In step S1402, the calculation unit F120 calculates the incentive to be provided to the first user by multiplying the incentive reference value Icdef by the coefficient Cf1 determined in step S1401. When the calculation unit F120 finishes executing the process of step S1402, the execution of the subroutine in FIG. 8 is terminated.

[0065] 7, the calculation unit F120 passes the incentive calculated in step S104 (steps S1401-S1402) to the request unit F130. The request unit F130 executes the process of step S105 when it receives the incentive calculated by the calculation unit F120.

[0066] In step S105, the request unit F130 presents the proposal request to an employee of the first store. Specifically, the request unit F130 displays the proposal request on the browser of the store terminal 200. This makes it possible for an employee who sees the proposal request displayed on the store terminal 200 to provide the incentive calculated by the management server device 100 to the first user.

[0067] When the request unit F130 finishes executing the process of step S105, the execution of the processing routine in FIG. 7 ends.

[0068] (Effects of the embodiment) According to the embodiment described above, if the first area is small (for example, 80 cm 2 An incentive of less than Icdef is provided to the first user who sells the first vehicle 10. However, the upper limit of the incentive provided to the first user (reference value Icdef) is calculated to be less than the first labor cost. Therefore, when the first user sells the first vehicle 10 to the first store, it is possible to inhibit the first user from requesting the first store to remove the topcoat paint. In other words, it is possible to stimulate the first user's motivation to remove the topcoat paint from the first vehicle 10 by a method other than requesting the first store to remove the topcoat paint.

[0069] In addition, in this embodiment, the larger the first area, the smaller the incentive provided to the first user, which can motivate the first user to peel off the first paint film so that the first area becomes even smaller.

[0070] Therefore, businesses that provide used car buying and selling services can reduce the effort required to remove the top coat of paint from the first vehicle 10.

[0071] <Variation 1> In the above embodiment, an example was described in which only the first area (the area of ​​the portion of the topcoat paint that remains unpeeled on the first vehicle 10) was used as the first information, but in addition to the first area, the length of time that has elapsed since the topcoat paint was peeled off may also be used.

[0072] Here, the longer the time that has passed since the topcoat was peeled off, the more likely it is that the appearance of the original paint in the area where the topcoat was peeled off will deteriorate (for example, become damaged or faded, etc.). In contrast, if the first user can be made to sell the first vehicle 10 before the time that has passed since the topcoat was peeled off becomes too long, the business providing the used car buying and selling service can purchase the first vehicle 10 from the first user before the appearance of the original paint deteriorates.

[0073] Therefore, in this modified example, the incentive is calculated in such a way that the larger the first area is and the longer the time that has elapsed since the topcoat was peeled off, the smaller the incentive provided to the first user is.

[0074] The calculation unit F120 of this modified example determines the coefficient Cf1 in the same manner as in the embodiment described above, and also determines a first correction coefficient Cfa1 based on the correspondence relationship shown in FIG. 9. As shown in FIG. 9, the first correction coefficient Cfa1 is set to a positive number equal to or less than 1.0, and is set to a larger value as the elapsed time since the topcoat was peeled off is shorter. For example, if the elapsed time since the topcoat was peeled off is 5 months or more, the first correction coefficient Cfa1 is set to "0." Also, if the elapsed time since the topcoat was peeled off is less than 5 months, the first correction coefficient Cfa1 increases as the elapsed time becomes shorter, and is set to a maximum of "1.0" when the elapsed time is less than one month. The correspondence relationship as shown in Fig. 9 may be stored in the auxiliary storage unit 103 in the form of a map, or may be stored in the auxiliary storage unit 103 in the form of a calculation model. The values ​​of the time lengths and the values ​​of the first correction coefficient Cfa1 shown in Fig. 9 are merely examples, and are not limited to the example in Fig. 9.

[0075] When the coefficient Cf1 and the first correction coefficient Cfa1 are determined by the above-mentioned method, the calculation unit F120 calculates the incentive to be provided to the first user by multiplying the incentive reference value Icdef by the coefficient Cf1 and the first correction coefficient Cfa1. The incentive calculated in this way becomes smaller as the first area becomes larger and as the elapsed time since the topcoat was peeled off becomes longer.

[0076] According to this modification, it is possible to stimulate the first user to be motivated to remove the top coat so that the first area becomes even smaller, and to sell the first vehicle 10 before too much time has passed since the top coat was removed (to remove the top coat just before selling the first vehicle 10). As a result, a business providing a used car buying and selling service can purchase the first vehicle 10 from the first user at a higher resale value while reducing the effort required to remove the top coat.

[0077] Since the length of time that has elapsed since the topcoat was removed is information included in the first information, it is necessary to determine the length of time that has elapsed in the first store. The determination of the length of time that has elapsed may be based on a report from the first user, may be based on a report from a contractor that performed the work of removing the topcoat, or may be based on an image captured by a camera (e.g., a camera of a drive recorder) mounted on the first vehicle 10.

[0078] <Variation 2> In the above-mentioned modified example 1, an example was described in which the first area and the length of time elapsed since the topcoat was peeled off were used as the first information, but the first area and information regarding the presence or absence of peeling traces in the portion from which the topcoat was peeled off may be used. That is, instead of the length of time elapsed since the topcoat was peeled off in the above-mentioned modified example 1, information regarding the presence or absence of peeling traces in the portion from which the topcoat was peeled off may be used.

[0079] Here, if traces of peeling remain on the part where the topcoat paint has been peeled off, the business providing the used car buying and selling service must remove the traces. In contrast, if the first user can be encouraged to peel off the topcoat paint in a way that leaves no traces, the business providing the used car buying and selling service can reduce the effort required to remove the traces.

[0080] Therefore, in this modified example, the incentive is calculated in such a way that the larger the first area is, the smaller the incentive provided to the first user is, and the incentive provided to the first user is smaller when there are traces of peeling in the area where the topcoat has been peeled off than when there are no traces of peeling.

[0081] The calculation unit F120 of this modified example determines the coefficient Cf1 in the same manner as in the embodiment described above, and also determines a second correction coefficient Cfa2 based on the correspondence relationship shown in Fig. 10. As shown in Fig. 10, the second correction coefficient Cfa2 is set to a positive number equal to or less than 1.0, and is set to a larger value when there are no traces of peeling in the portion where the topcoat has been peeled than when there are traces of peeling. Note that in the example shown in Fig. 10, the second correction coefficient Cfa2 is set only depending on whether or not there are traces of peeling in the portion where the topcoat has been peeled, but the coefficient is also set depending on the extent to which there are traces of peeling. In other words, when there are peeling traces, the second correction coefficient Cfa2 may be set to a larger value as the peeling traces become smaller.

[0082] When the coefficient Cf1 and the second correction coefficient Cfa2 are determined by the above-mentioned method, the calculation unit F120 calculates the incentive to be provided to the first user by multiplying the incentive reference value Icdef by the coefficient Cf1 and the second correction coefficient Cfa2. The incentive calculated in this way becomes smaller as the first area becomes larger, and also becomes smaller when there are peeling marks in the part where the topcoat has been peeled than when there are no peeling marks.

[0083] According to this modification, it is possible to stimulate the first user to peel off the topcoat so that the first area becomes even smaller and to peel off the topcoat so that no peeling trace remains. As a result, the business providing the used car buying and selling service can reduce the effort required to peel off the topcoat from the first vehicle 10 and remove the peeling trace.

[0084] <Variation 3> In the above-mentioned modified example 1, an example was described in which the first area and the length of time elapsed since the topcoat was peeled off were used as the first information, but the first area and information on the method of peeling off the topcoat may be used instead. That is, information on the method of peeling off the topcoat may be used instead of the length of time elapsed since the topcoat was peeled off in the above-mentioned modified example 1.

[0085] Here, when the topcoat of the first vehicle 10 is peeled off by a method (first method) that is less likely to damage the original paint and leave a peeling mark, such as a method of spraying a high-pressure water stream onto the topcoat, the original paint is less likely to be damaged and peeling marks are less likely to be left than when the topcoat of the first vehicle 10 is peeled off by a method other than the first method (e.g., manual work, etc.). Therefore, if the first user can be motivated to peel off the topcoat by the first method, a business providing a used car buying and selling service can reduce the effort required to remove the peeling marks and can purchase the first vehicle 10 from the first user with a high resale value.

[0086] Therefore, the calculation unit F120 may calculate the incentive so that the larger the first area is, the greater the incentive provided to the first user, and the smaller the incentive provided to the first user when the topcoat paint of the first vehicle 10 is removed by a method other than the first method, compared to when the first method is used.

[0087] According to this modification, it is possible to stimulate the first user to be motivated to remove the topcoat so that the first area becomes even smaller, and to remove the topcoat by the first method. As a result, a business providing a used car buying and selling service can reduce the effort required to remove the peeling marks, and can purchase the first vehicle 10 from the first user with a high resale value.

[0088] Since the information on the method for removing the topcoat of the first vehicle 10 is included in the first information, the above method needs to be determined at the first store. The above method may be determined based on a report from the first user, a report from a contractor who performed the work of removing the topcoat, or an image captured by a camera (e.g., a camera of a drive recorder) mounted on the first vehicle 10.

[0089] <Modification 4> In the above-mentioned modified example 1, an example was described in which the first area and the length of time elapsed since the topcoat was peeled off are used as the first information, but the first area and the degree of deterioration of the original paint in the portion where the topcoat has been peeled off may be used instead. That is, instead of the length of time elapsed since the topcoat was peeled off in the above-mentioned modified example 1, the degree of deterioration of the original paint in the portion where the topcoat has been peeled off may be used.

[0090] Here, if the degree of deterioration of the original paint in the portion where the top coat paint has been peeled off increases, there is a possibility that the resale value of the first vehicle 10 will decrease. In contrast, if the first user can be encouraged to sell the first vehicle 10 before the degree of deterioration of the original paint in the portion where the top coat paint has been peeled off increases, or to handle the first vehicle 10 in such a way that the degree of deterioration of the original paint in the portion where the top coat paint has been peeled off does not increase, a business providing a used car buying and selling service can purchase the first vehicle 10 with only a small degree of deterioration of the original paint in the portion where the top coat paint has been peeled off.

[0091] Therefore, in this modified example, the incentive is calculated in such a way that the larger the first area is and the greater the degree of deterioration of the original paint in the portion where the top coat has been peeled off, the smaller the incentive provided to the first user is.

[0092] The calculation unit F120 of this modified example determines the coefficient Cf1 in the same manner as in the embodiment described above, and also determines a third correction coefficient Cfa3 based on the correspondence relationship shown in Fig. 11. As shown in Fig. 11, the third correction coefficient Cfa3 is set to be a positive number equal to or less than 1.0, and to be a larger value as the degree of deterioration of the original paint in the portion where the top coat is peeled decreases. Note that the levels of deterioration and the values ​​of the third correction coefficient Cfa3 shown in Fig. 11 are merely examples, and are not limited to the example in Fig. 11.

[0093] When the coefficient Cf1 and the third correction coefficient Cfa3 are determined by the above-mentioned method, the calculation unit F120 calculates the incentive to be provided to the first user by multiplying the incentive reference value Icdef by the coefficient Cf1 and the third correction coefficient Cfa3. The incentive calculated in this manner becomes smaller as the first area becomes larger and as the degree of deterioration of the original paint in the portion where the top coat is peeled becomes larger.

[0094] According to this modification, it is possible to stimulate the first user to be motivated to remove the top coat so that the first area becomes even smaller, and to handle the first vehicle 10 so as not to deteriorate the original paint in the portion where the top coat has been removed (or to sell the first vehicle 10 before the degree of deterioration of the original paint in the portion where the top coat has been removed becomes significant). As a result, a business providing a used car buying and selling service can reduce the effort required to remove the top coat from the first vehicle 10, and can purchase the first vehicle 10 from the first user with a higher resale value.

[0095] Since the degree of deterioration of the original paint in the area where the topcoat has been peeled off is information included in the first information, it is necessary to determine the degree of deterioration of the original paint in the area where the topcoat has been peeled off in the first store. The determination of the degree of deterioration of the original paint in the area where the topcoat has been peeled off may be performed by visual inspection by an employee of the first store, or may be performed using dedicated equipment. For example, the deterioration of the original paint may be determined using equipment that determines the degree of deterioration of paint by image processing using a deep learning method, or equipment that determines the degree of deterioration of paint by optically detecting the reflectance of the paint film. The degree of transformation may be determined.

[0096] <Variation 5> In the above-described embodiment and variant examples 1-4, an example was described in which an incentive to be provided to a first user is calculated based on the first information, but the incentive to be provided to the first user may also be determined taking into account demand in the used car market in addition to the first information.

[0097] In the used car market, vehicles of a model or a body color with a high demand tend to be traded at a higher price. Therefore, the incentive calculated based on the first information may be corrected based on information indicating the demand in the used car market. For example, the greater the demand for the model of the first vehicle 10 and / or the greater the demand for the color of the original paint of the first vehicle 10, the greater the incentive provided to the first user may be. Note that the information indicating the demand in the used car market may be, for example, the number of vehicles of the same model as the first vehicle 10 sold in a recent specified period or the number of times the vehicle was searched on a used car search site. The information indicating the demand in the used car market may also be the number of vehicles of the same body color as the original paint of the first vehicle 10 sold in a recent specified period or the number of times the vehicle was searched on a used car search site.

[0098] According to this modification, when there is a high demand for the first vehicle 10, it is possible to stimulate the first user to be motivated to handle the first vehicle 10 so that the topcoat condition is maintained in good condition. This enables a business providing a used car buying and selling service to purchase the first vehicle 10 from the first user with a higher resale value.

[0099] <Other> The above-described embodiment and modified examples 1-5 are merely examples, and the present disclosure may be modified as appropriate without departing from the spirit of the present disclosure. For example, a part or all of the processing performed by the management server device 100 may be performed by another device (for example, the store terminal 200).

[0100] Furthermore, the processes and means described in this disclosure can be freely combined and implemented as long as no technical contradiction occurs. For example, the embodiment and modifications 1-5 can be combined and implemented as much as possible. Furthermore, a process described as being performed by one device may be shared and executed by multiple devices. Alternatively, a process described as being performed by different devices may be executed by one device. In a computer system, the hardware configuration for implementing each function can be flexibly changed.

[0101] The present disclosure can also be realized by supplying a computer program (information processing program) that implements the functions described in the above embodiments to a computer, and having one or more processors of the computer read and execute the program. Such a computer program may be provided to the computer by a non-transitory computer-readable storage medium that can be connected to the system bus of the computer, or may be provided to the computer via a network. A non-transitory computer-readable storage medium is a recording medium that can store information such as data and programs by electrical, magnetic, optical, mechanical, or chemical action and can be read from a computer or the like. Examples of such a recording medium include any type of disk, such as a magnetic disk (such as a floppy (registered trademark) disk or HDD), an optical disk (such as a CD-ROM, a DVD disk, or a Blu-ray disk). The recording medium may also be a medium such as a ROM, a RAM, an EPROM, an EEPROM, a magnetic card, a flash memory, an optical card, or an SSD (Solid State Drive). [Explanation of symbols]

[0102] 10 Vehicles 11 Steel plate 20 Undercoat layer 30 Base Layer 40 Clear Layer 50 Peeling layer 60 Peeling layer 70 Base Layer 80 Clear Layer 100 Management server device 101 Processor 102 Main memory 103 Auxiliary storage 104 Communications Department F110 Acquisition Department F120 Arithmetic unit F130 Request Department 200 store terminals

Claims

1. a control unit that executes a process of providing an incentive to a first user who sells or returns a first vehicle after peeling off the first paint film including the easily peelable layer; An information processing device, the process of providing an incentive to the first user includes a process of calculating the incentive to be less than a labor cost for removing the first paint film from the first vehicle; The control unit is In the process of providing an incentive to the first user, Acquiring first information, the first information being information relating to a state in which the first paint film is peeled off from the first vehicle, the information including information relating to an area of ​​a portion of the first paint film that remains to be peeled off from the first vehicle; The larger the area is, the smaller the incentive is corrected; and Further execute Information processing device.

2. the first information includes information regarding the length of time that has elapsed since the first coating film was peeled off, The control unit corrects the incentive to be smaller as the elapsed time length is longer. The information processing device according to claim 1 .

3. the first information includes information regarding the presence or absence of a peeling trace in a portion where the first paint film has been peeled off, The control unit corrects the incentive to be smaller when there is a peeling trace than when there is no peeling trace.

3. The information processing device according to claim 1 or 2.

4. the first information includes information regarding a method for removing the first paint film; The control unit corrects the incentive according to the method. The information processing device according to claim 1 .

5. the first information includes information regarding a deterioration degree of an original paint of a portion of the first vehicle from which the first paint film has been peeled off; The information processing device according to claim 1 , wherein the control unit corrects the incentive to be smaller as the degree of deterioration increases.

6. The control unit corrects the incentive based on information indicating market demand. The information processing device according to claim 1 .

7. The computer executes a process of providing an incentive to a first user who sells or returns the first vehicle after peeling off the first paint film including the easily peelable layer.

1. An information processing method, comprising: the process of providing an incentive to the first user includes a process of calculating the incentive to be less than a labor cost for removing the first paint film from the first vehicle; The computer, In the process of providing an incentive to the first user, acquiring first information relating to a state in which the first paint film is peeled off from the first vehicle, the first information including information relating to an area of ​​a portion of the first paint film that remains to be peeled off from the first vehicle; correcting the incentive to be smaller as the area is larger; Further execute Information processing methods.

8. the first information includes information regarding the length of time that has elapsed since the first coating film was peeled off, The computer corrects the incentive to be smaller as the elapsed time length is longer. The information processing method according to claim 7.

9. the first information includes information regarding the presence or absence of a peeling trace in a portion where the first paint film has been peeled off, The computer corrects the incentive to be smaller when the peeling trace is present than when the peeling trace is not present.

9. The information processing method according to claim 7 or 8.

10. the first information includes information regarding a method for removing the first paint film; The computer corrects the incentive according to the method. The information processing method according to any one of claims 7 to 9.

11. the first information includes information regarding a deterioration degree of an original paint of a portion of the first vehicle from which the first paint film has been peeled off; The computer corrects the incentive to be smaller as the degree of deterioration increases. The information processing method according to any one of claims 7 to 10.

12. The computer modifies the incentive based on information indicative of market demand. The information processing method according to any one of claims 7 to 11.

13. A first user who sells or returns a first vehicle by peeling off the first paint film including the easily peelable layer. An information processing program for causing a computer to execute a process of providing an incentive to a user, the process of providing an incentive to the first user includes a process of calculating the incentive to be less than a labor cost for removing the first paint film from the first vehicle; The computer includes: In the process of providing an incentive to the first user, acquiring first information relating to a state in which the first paint film is peeled off from the first vehicle, the first information including information relating to an area of ​​a portion of the first paint film that remains to be peeled off from the first vehicle; correcting the incentive to be smaller as the area is larger; To further implement the Information processing program.

14. the first information includes information regarding the length of time that has elapsed since the first coating film was peeled off, The computer is caused to correct the incentive so that the incentive is smaller as the elapsed time length is longer. The information processing program according to claim 13.

Images