Information processing device, program, terminal device, and information processing method

Abstract

To provide a method, a program, a terminal device, and an information processing method for improving satisfaction in a service related to damages to a vehicle or a building.SOLUTION: In a system 1, an information processing apparatus includes: a condition information acquisition unit which acquires information on search conditions for searching for a service provider related to damages to a vehicle or a building; a specifying unit which specifies service providers related to the damages to a vehicle or a building, based on the search conditions; a service provider information transmission unit which transmits, to a terminal device of a user, service provider information specified based on the search conditions; a selection information acquisition unit which acquires information on a specified service provider selected by the user to consign the service from among the service providers specified based on the search conditions; a progress information acquisition unit which acquires progress information of a service provided by the specified service provider, regarding the service requested by the user and related to the damages to a vehicle or a building; and a progress information transmission unit which transmits the acquired progress information to the terminal device of the user.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present disclosure relates to an information processing apparatus, a program, a terminal device, and an information processing method.

Background Art

[0002] Conventionally, a technique for indicating the progress of services related to vehicles has been known. For example, Patent Document 1 describes a menu screen display device, a service business system, a menu screen display method, and a program capable of recognizing the progress of each business in the entire service business related to a vehicle or parts of an automobile.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] In the technique described in Patent Document 1, the satisfaction of services related to vehicle or building damage cannot be sufficiently improved.

Means for Solving the Problems

[0005] An information processing device according to one aspect of this disclosure includes: a condition information acquisition unit that acquires information about search conditions for searching for a service provider for vehicle or building damage; an identification unit that identifies one or more service providers for vehicle or building damage based on the search conditions; a service provider information transmission unit that transmits service provider information relating to one or more service providers identified based on the search conditions to the user's terminal device; a selection information acquisition unit that acquires information about a specific service provider selected by the user as the service provider from among the one or more service providers identified based on the search conditions; a progress information acquisition unit that acquires progress information of the vehicle or building damage service requested by the user by the specific service provider; and a progress information transmission unit that transmits the progress information acquired by the progress information acquisition unit to the user's terminal device.

[0006] A program relating to another aspect of this disclosure causes a computer to function as: a condition input receiving means for receiving input of search conditions from a user for searching for a service provider relating to damage to a vehicle or building; a service provider information display means for displaying service provider information relating to one or more service providers identified based on the search conditions; a selection receiving means for receiving the selection of a specific service provider requested by the user from one or more service providers identified based on the search conditions; a progress information acquisition means for acquiring progress information of the service relating to damage to a vehicle or building requested by the user by the specific service provider; and a progress information display means for displaying the progress information acquired by the progress information acquisition means.

[0007] A terminal device relating to another aspect of this disclosure includes: a condition input receiving unit that receives input from a user of search conditions for searching for a service provider for vehicle or building damage; a service provider information display unit that displays service provider information for one or more service providers identified based on the search conditions; a selection receiving unit that receives the user's selection of a specific service provider from one or more service providers identified based on the search conditions; a progress information acquisition unit that acquires progress information of the service for vehicle or building damage requested by the user by the specific service provider; and a progress information display unit that displays the progress information acquired by the progress information acquisition unit.

[0008] An information processing method relating to one aspect of this disclosure involves causing a computer to perform the following steps: acquiring information about search criteria for searching for service providers related to vehicle or building damage; identifying one or more service providers related to vehicle or building damage based on the search criteria; transmitting service provider information relating to one or more service providers identified based on the search criteria to a user's terminal device; acquiring information about a specific service provider selected by the user from among the one or more service providers identified based on the search criteria; acquiring progress information of the vehicle or building damage service requested by the user by the specific service provider; and transmitting the progress information acquired in the acquisition step to the user's terminal device. [Effects of the Invention]

[0009] This disclosure can improve customer satisfaction with services related to damage to vehicles or buildings. [Brief explanation of the drawing]

[0010] [Figure 1] This diagram shows an overview of System 1. [Figure 2] This is a diagram showing the overall configuration of System 1. [Figure 3]This is a functional block diagram showing the configuration of user terminal device 3a. [Figure 4] This is a functional block diagram showing the configuration of the information processing device 2. [Figure 5] This is a sequence diagram showing the operation of System 1. [Figure 6] This figure shows an example of the display screen of the user terminal device 3a. [Figure 7] This figure shows an example of the display screen of the user terminal device 3a. [Figure 8] This figure shows an example of the display screen of the user terminal device 3a. [Figure 9] This figure shows an example of the display screen of the user terminal device 3a. [Figure 10] This figure shows an example of the display screen of the user terminal device 3a. [Figure 11] This figure shows an example of the display screen of the user terminal device 3a. [Figure 12] This figure shows an example of the display screen of the user terminal device 3a. [Figure 13] This figure shows an example of the display screen of the user terminal device 3a. [Figure 14] This figure shows an example of the hardware of each device in System 1. [Modes for carrying out the invention]

[0011] <1. Overview> Figure 1 is a diagram showing an overview of System 1 related to this disclosure. System 1 includes a user terminal device 3a, which is the terminal device of a user receiving services; a service provider terminal device 3b, which is the terminal device of a service provider that provides services to the user; and an information processing device 2, which is a server device when the user terminal device 3a and the service provider terminal device 3b are used as client devices.

[0012] First, the user terminal device 3a transmits a predetermined search condition to the information processing device 2 (S1). Next, the information processing device 2 transmits information on one or more service providers identified according to the search condition from a plurality of service providers to the user terminal device 3a as a search result (S2). Next, the user terminal device 3a displays the information on the one or more service providers and accepts the user's selection for at least one of the one or more service providers, and transmits the information on the selected service provider to the information processing device 2 (S3). Next, the information processing device 2 transmits a notification indicating the selection to the service provider terminal device 3b of the service provider selected by the user (S4). Thereafter, the service provider starts providing a service to the user (for example, repairing the user's automobile, etc.), and the service provider terminal device 3b transmits progress information indicating the progress thereof to the user terminal device 3a via the information processing device 2 (S5-6). In response thereto, the user terminal device 3a displays the progress of the service provision.

[0013] According to the system 1, the satisfaction of services related to damage to a vehicle or a building can be improved. Specifically, according to the system 1, the user can receive service provision from a service provider selected by the user himself / herself among a plurality of service providers and can grasp the progress of the service provision. Thereby, the user can consistently and safely receive service provision from the selection of the service provider to the completion of the service provision.

[0014] In the present disclosure, the "service related to damage to a vehicle or a building" includes repair of a vehicle or a building, or negotiation with others regarding damage to the vehicle or the building (for example, proxy negotiation with the other party of the accident by a lawyer at the time of occurrence of an accident related to a vehicle). Hereinafter, the "service related to damage to a vehicle or a building" will be referred to as a "damage response service".

[0015] In the present disclosure, the "progress of service provision" includes information indicating the degree of completion of each of one or more processes related to the provision of damage response services. The progress of the provision of damage response services can be expressed by numerical values (e.g., stages, percentages, scores, etc.), graphics (e.g., "×" indicating that the process is incomplete and "〇" indicating that the process is completed, etc.), text (e.g., "under repair" and "repaired", etc.), colors (e.g., red indicating that the process is incomplete and green indicating that the process is completed, etc.), and the like. The progress of the provision of damage response services can also be referred to as the status of the provision of damage response services.

[0016] <2. Functional Configuration> Referring to FIG. 2-4, the functional configuration of each device included in the system 1 will be described.

[0017] FIG. 2 is a diagram showing the overall configuration of the system 1. The system 1 includes a user terminal device 3a, a service provider terminal device 3b, an insurance company terminal device 3c, an information processing device 2, and a communication network 5.

[0018] The user terminal device 3a is a device used by a user who receives the provision of damage response services. The service provider terminal device 3b is a device used by a service provider who provides damage response services to the user. The insurance company terminal device 3c is a device used by a person in charge of an insurance company that provides insurance subscribed by the user. Hereinafter, when the user terminal device 3a, the service provider terminal device 3b, and the insurance company terminal device 3c are not particularly distinguished, these are collectively referred to as the "terminal device 3".

[0019] The terminal device 3 is, for example, a device such as a smartphone, a personal computer, and a tablet terminal. The terminal device 3 includes an input device (e.g., buttons, touch panels, cameras, microphones, etc.) and can receive the input of various information via the input device. Further, the terminal device 3 includes an output device (e.g., displays, speakers, etc.) and can output various information via the output device.

[0020] The information processing device 2 is a server device when the terminal device 3 is used as a client device.

[0021] The terminal device 3 and the information processing device 2 are configured to communicate with each other via a communication network 5. The communication network 5 implements communication based on, for example, the TCP / IP protocol. The terminal device 3 may communicate with the information processing device 2 by executing predetermined application software, or by executing web browser software.

[0022] [User terminal device 3a] Figure 3 shows the functional configuration of the user terminal device 3a. The user terminal device 3a comprises a control unit 10, a storage unit 12, a network interface unit 14, and a bus 16. The control unit 10, the storage unit 12, and the network interface unit 14 are electrically connected via the bus 16.

[0023] (Storage unit 12) The memory unit 12 stores various information necessary for operating the user terminal device 3a, as well as various programs to be executed by the control unit 10.

[0024] (Control Unit 10) The control unit 10 functions as a receiving unit 100, a transmitting unit 102, an acquisition unit 104, and a display unit 106 by executing various programs stored in the storage unit 12.

[0025] —Reception Desk 100— The reception unit 100 receives various types of information from the user via the input device of the user terminal device 3a. The reception unit 100 includes a condition input reception unit 100a, a selection reception unit 100b, an evaluation reception unit 100c, a reservation reception unit 100d, and a message reception unit 100e.

[0026] The condition input receiving unit 100a receives search conditions from the user to search for service providers related to vehicle or building damage. The identification unit 202 of the information processing device 2, described later, identifies one or more service providers from among multiple service providers that provide damage response services related to vehicle or building damage based on the search conditions. Hereinafter, the one or more service providers identified by the identification unit 202 of the information processing device 2 will be referred to as "one or more candidate service providers."

[0027] In one embodiment, the search criteria include conditions relating to at least one of the following: the type of vehicle or building that the service provider can handle in the damage response service, whether or not there is certification for the damage response service, the time of provision of the damage response service, and the method of payment for the damage response service.

[0028] In this disclosure, "types of vehicles or buildings that the service provider can handle in its damage response services" includes types of vehicles or buildings that the service provider handles within the scope of its business (or has extensive experience handling / wishes to handle preferentially). Conditions regarding the types of vehicles that the service provider can handle in its damage response services include, for example, whether it can handle hybrid vehicles, imported vehicles, and lowered vehicles. Conditions regarding the types of buildings that the service provider can handle in its damage response services include, for example, whether it can handle older buildings, rental housing, and buildings with three or more stories.

[0029] In this disclosure, "presence or absence of certification for claims response services" includes whether or not an indicator indicating high quality of claims response services is associated with them. Certification for claims response services includes certifications set by the operator of System 1 for service providers, certifications set by insurance companies for service providers, and certifications set by users for service providers. Service providers associated with certifications set by the operator of System 1 may be displayed to users, for example, as "officially certified service providers." Service providers associated with certifications set by users may be displayed to other users, for example, as "popular service providers."

[0030] In this disclosure, "payment method for compensation related to damage response services" refers, for example, to whether payment by credit card is accepted, whether payment by invoice is accepted, whether payment by loan is accepted, and whether insurance companies can directly pay insurance benefits to service providers.

[0031] Other search criteria may include conditions relating to the location of the service provider, conditions relating to the time at which the service can be provided, and conditions relating to the amount of consideration for damages compensation services. In this disclosure, "time" includes time expressed in years, months, days, hours, minutes, seconds, and combinations thereof.

[0032] The selection reception unit 100b accepts the user's selection of a service provider from one or more candidate service providers. Hereinafter, the service provider requested by the user (i.e., the candidate service provider selected by the user from one or more candidate service providers) will be referred to as the "specified service provider." The specified service provider is typically the service provider that actually provides the damage compensation service to the user.

[0033] The evaluation reception unit 100c receives input for evaluations of specific service providers. Evaluations of service providers include, for example, evaluations of the frequency of reporting on the progress of damage response services, evaluations of the thoroughness of damage response services, evaluations of the speed of damage response services, evaluations of the fees for damage response services, and evaluations of customer service attitude. Evaluations of service providers may be either quantitative evaluations such as levels and scores, or qualitative evaluations such as comments. In one embodiment, evaluations of specific service providers are made public to other users.

[0034] The reservation reception unit 100d receives reservation information from the user, including the specification of the time of provision of damage response services by a specific service provider. The reservation information may also include the details of the desired damage response service, the details of the damage to the vehicle or building, the budget, and information about the insurance policies the user has.

[0035] The message receiving unit 100e accepts messages for at least some of one or more candidate service providers. The messages may be text messages, voice messages, video messages, etc. The messages accepted by the message receiving unit 100e may be freely entered by the user or selected by the user from several templates. In one embodiment, unlike comments related to evaluations, the messages are not made public to other users.

[0036] —Transmitter 102— The transmission unit 102 transmits various information entered in the reception unit 100 to the information processing device 2 and the service provider terminal device 3b. In one embodiment, the various information transmitted by the transmission unit 102 includes information related to search conditions entered in the condition input reception unit 100a, information related to the selection of a specific service provider entered in the selection reception unit 100b, information related to the evaluation of a specific service provider entered in the evaluation reception unit 100c, reservation information entered in the reservation reception unit 100d, and messages entered in the message reception unit 100e.

[0037] -Acquisition part 104- The acquisition unit 104 acquires various information from the information processing device 2 and the service provider terminal device 3b. The acquisition unit 104 includes a service provider information acquisition unit 104a, a progress information acquisition unit 104b, and a message acquisition unit 104c. The service provider information acquisition unit 104a acquires service provider information relating to one or more candidate service providers. The progress information acquisition unit 104b acquires progress information indicating the progress of the provision of damage response services by a specific service provider. The message acquisition unit 104c acquires messages from at least one of the one or more candidate service providers.

[0038] -Display section 106- The display unit 106 displays various information acquired by the acquisition unit 104 via the display device of the user terminal device 3a. The display unit 106 includes a service provider information display unit 106a, a progress information display unit 106b, and a message display unit 106c.

[0039] The service provider information display unit 106a displays the service provider information acquired by the service provider information acquisition unit 104a.

[0040] In one embodiment, the service provider information displayed by the service provider information display unit 106a includes information associated with each of the one or more candidate service providers, specifically the evaluations of those candidate service providers by other users.

[0041] In one embodiment, the service provider information displayed by the service provider information display unit 106a includes information associated with the characteristics of each of the one or more candidate service providers. In this disclosure, "service provider characteristics" include the types of vehicles or buildings that the service provider can handle, whether or not the service provider is certified, the service provider's track record, and the frequency of progress reports by the service provider.

[0042] The service provider information displayed by the service provider information display unit 106a may also include information such as the name, address, company information, representative, and telephone number of the candidate service provider.

[0043] The progress information display unit 106b displays the progress information acquired by the progress information acquisition unit 104b. In one embodiment, the progress information displayed by the progress information display unit 106b includes information relating to images of vehicles or buildings in the process of providing damage response services. In one embodiment, the images of vehicles or buildings in the process of providing damage response services include images of the vehicles or buildings corresponding to at least one of the following: the start of providing damage response services, the middle of providing damage response services, and the completion of providing damage response services.

[0044] In this disclosure, “displaying information” includes at least displaying such information, but other information may be displayed as well.

[0045] The message display unit 106c displays the message acquired by the message acquisition unit 104c.

[0046] (Network interface section 14) The network interface unit 14 enables communication with other devices via the communication network 5.

[0047] [Information Processing Device 2] Figure 4 shows the functional configuration of the information processing device 2. The information processing device 2 comprises a control unit 20, a storage unit 22, a network interface unit 24, and a bus 26. The control unit 20, the storage unit 22, and the network interface unit 24 are electrically connected via the bus 26.

[0048] (Storage unit 22) The storage unit 22 stores various information necessary for operating the information processing device 2, as well as various programs to be executed by the control unit 20.

[0049] (Control unit 20) The control unit 20 functions as an acquisition unit 200, a identification unit 202, and a transmission unit 204 by executing various programs stored in the storage unit 22.

[0050] -Acquisition Department 200- The acquisition unit 200 acquires various information input to the user terminal device 3a and the service provider terminal device 3b. In one embodiment, the acquisition unit 200 includes a condition information acquisition unit 200a, a selection information acquisition unit 200b, a progress information acquisition unit 200c, an evaluation information acquisition unit 200d, a reservation information acquisition unit 200e, and a message acquisition unit 200f.

[0051] The condition information acquisition unit 200a acquires information regarding the search conditions entered into the user terminal device 3a.

[0052] The selection information acquisition unit 200b acquires information about a specific service provider selected by the user as the service provider from among one or more candidate service providers entered into the user terminal device 3a.

[0053] The progress information acquisition unit 200c acquires progress information that is entered into the service provider terminal device 3b of a specific service provider, which indicates the progress of the damage response service related to damage to a vehicle or building requested by the user.

[0054] The evaluation information acquisition unit 200d acquires information regarding the evaluation of a specific service provider that has been input into the user terminal device 3a.

[0055] The reservation information acquisition unit 200e acquires the reservation information entered into the user terminal device 3a.

[0056] The message acquisition unit 200f acquires messages from at least one of the candidate service providers to the user. The message acquisition unit 200f also acquires messages from the user to at least one of the candidate service providers.

[0057] -Specific section 202- The identification unit 202 identifies one or more candidate service providers from among multiple service providers that provide damage response services related to damage to vehicles or buildings, based on the search conditions acquired by the condition information acquisition unit 200a. In one embodiment, the identification unit 202 identifies one or more service providers that satisfy the search conditions from among the multiple service providers as candidate service providers.

[0058] —Transmitter 204— The transmission unit 204 transmits various information to at least one of the user terminal device 3a and the insurance company terminal device 3c. The transmission unit 204 includes a service provider information transmission unit 204a, a progress information transmission unit 204b, a reservation information transmission unit 204c, and a message transmission unit 204d. The service provider information transmission unit 204a transmits service provider information relating to one or more candidate service providers identified by the identification unit 202 to the user terminal device 3a. The progress information transmission unit 204b transmits the progress information acquired by the progress information acquisition unit 200c to the user terminal device 3a. In one embodiment, the progress information transmission unit 204b further transmits the progress information acquired by the progress information acquisition unit 200c to the insurance company terminal device 3c. The reservation information transmission unit 204c transmits the reservation information acquired by the reservation information acquisition unit 200e to the service provider terminal device 3b of the specified service provider. The message sending unit 204d sends a message from at least one of the candidate service providers to the user, and sends a message from the user to at least one of the candidate service providers.

[0059] (Network interface section 24) The network interface unit 24 enables communication with other devices via the communication network 5.

[0060] <3.Operation> Referring to Figure 5-13, the operation of System 1 and an example of the display screen of the user terminal device 3a will be explained. In this example, the service provider is a person who performs automobile repairs, and the user is a person who receives damage compensation services related to vehicle repairs from the service provider.

[0061] [Entering search criteria (Figure 6)] Figure 5 is a sequence diagram showing the operation of System 1. First, the user terminal device 3a receives the input of search conditions from the user (S100).

[0062] Figure 6 shows an example of the display screen when the user terminal device 3a receives input of search conditions from the user. In the example display screen in Figure 6, the title d100, location input area d102, period input area d110, detailed conditions input area d118, and search execution button d142 are displayed.

[0063] Title d100 is the title of the example display screen in Figure 6, and it is displayed as "Search Criteria Input".

[0064] The location input area d102 is an area that accepts input of search criteria related to the location of the service provider. The location input area d102 displays an item name d104, a text box d106, and a GPS activation button d108. The item name d104 is the name of the item corresponding to the location input area d102, and in this example, it is displayed as "Location". The text box d106 is an element that the user can press to input or select the location of the service provider. The GPS activation button d108 is a button that, when pressed by the user, activates the GPS of the user terminal device 3a, and automatically enters the location into the text box d106 based on the coordinates of the user terminal device 3a. In this example, "Tokyo" is entered into the text box d106.

[0065] The period input area d110 is where the user enters search criteria related to the period during which they should begin receiving damage compensation services. The period input area d110 displays the item name d112, the start date d114, and the end date d116. Item name d112 is the name of the item corresponding to the period input area d110, and in this example, it is displayed as "Desired Inbound Date". The start date d114 and end date d116 are elements that the user can click to set the start and end dates of the period to be searched. In this example, the start date d114 is set to "2023 / 11 / 01", and the end date d116 is set to "2023 / 11 / 03".

[0066] The detailed conditions input area d118 is an area where detailed conditions about the service provider are entered. The detailed conditions input area d118 displays the item name d120 and condition tags d122-d140. Item name d120 is the name of the item corresponding to the detailed conditions input area d118, and in this example it displays "Factory's selling points". Condition tags d122, d124, and d126 are tags for setting conditions regarding the types of vehicles that the service provider can handle in the damage response service, and display the text "Hybrid vehicles accepted," "Imported vehicles welcome," and "Lowered vehicles accepted," respectively. Condition tags d128 and d130 are tags for setting conditions regarding the payment method for the damage response service, and display the text "Loan payments accepted" and "Credit card payments accepted," respectively. Condition tags d132 and d134 are tags for entering conditions regarding the presence or absence of certification for the damage response service, and display the text "Certified factory" and "Popular factory," respectively. Condition tags d136 and d138 are used to set detailed conditions regarding the timing of the provision of damage response services, and display the text "Open on Saturdays" and "Open on Sundays and public holidays," respectively. Condition tag d140 is used to set other conditions, and displays the text "Free loaner car."

[0067] Users can include conditions corresponding to a tag in their search criteria by selecting one of the condition tags d122-d140. In this example, condition tags d122 ("Hybrid vehicle compatible"), d130 ("Card payment accepted"), and d138 ("Open on Sundays and public holidays") are set to be included in the search criteria, while other tags are not included.

[0068] The search execution button d142 is a button that, when pressed by the user, executes a search based on the search conditions set in the location input area d102, the period input area d110, and the detailed conditions input area d118. In this example, "Tokyo" is entered in the text box d106 of the location input area d102, "2023 / 11 / 01" and "2023 / 11 / 03" are entered in the start date d114 and end date d116 of the period input area d110, and the condition tags d122 ("Hybrid vehicle compatible"), d130 ("Card payment accepted"), and d138 ("Open on Sundays and public holidays") are selected in the detailed conditions input area d118. Therefore, when a user presses the search execution button d142, it corresponds to searching for service providers in Tokyo that can start providing damage response services between "2023 / 11 / 01" and "2023 / 11 / 03", that support "hybrid vehicles", accept "card payments", and are "open on Sundays and public holidays".

[0069] [Displaying search results (Figure 7)] Returning to Figure 5, the user terminal device 3a then transmits the search conditions to the information processing device 2 in response to the press of the search execution button d142 (S102). In response, the information processing device 2 identifies one or more candidate service providers from among multiple service providers that meet the search conditions (i.e., service providers that can start providing damage response services in "Tokyo" between "2023 / 11 / 01" and "2023 / 11 / 03", that support "hybrid vehicles", allow "card payments", and are "open on Sundays and holidays") (S104). Next, the information processing device 2 transmits service provider information regarding the identified one or more candidate service providers to the user terminal device 3a (S106). In response, the user terminal device 3a displays the service provider information (S108).

[0070] Figure 7 shows an example of a display screen for service provider information. The example screen in Figure 7 displays the title d200, map d202, candidate service provider information d204, and candidate service provider information d220.

[0071] Title d200 is the title of the example display screen in Figure 7, which in this example is displayed as "Search Results". Map d202 displays the locations of one or more service providers on a map.

[0072] Candidate service provider information d204 and Candidate service provider information d220 are elements that display information about candidate service providers identified based on the search criteria.

[0073] The candidate service provider information d204 displays the candidate service provider name d206, characteristics d208, rating d210, introduction d212, phone button d214, message button d216, and start booking button d218.

[0074] The candidate service provider name d206 displays the name of the candidate service provider, which in this example is displayed as "X Factory". The characteristic d208 displays the characteristics of the candidate service provider, which in this example is displayed as "Certified Factory". Note that characteristic d208 may be displayed in correspondence to at least one of the condition tags d122-d140 that were selectable in the detailed condition input area d118. Alternatively, characteristic d208 may be displayed in correspondence to a condition tag d122-d140 that was selectable in the detailed condition input area d118 but was not selected by the user. In this example, characteristic d208 is displayed in correspondence to condition tag d132 ("Certified Factory"). The rating d210 is the average rating of the candidate service provider by one or more other users, which in this example is displayed as "4.5". Note that in this example, the rating is indicated by a numerical value from 0 to 5. The introductory text d212 displays a sentence introducing the candidate service provider, and in this example, it reads, "Safety and quality, our promise. We repair each and every unit with care." The telephone button d214 is a button that, when pressed by the user, allows a call to be initiated between the user terminal device 3a and the service provider terminal device 3b of "X Factory." The message button d216 is a button that, when pressed by the user, allows a message to be sent to the service provider terminal device 3b of "X Factory." The reservation start button d218 is a button that, when pressed by the user, allows the display screen to transition to the reservation screen, which will be explained with reference to Figure 9.

[0075] The candidate service provider information d220 displays the candidate service provider name d222, features d224, rating d226, introduction d228, phone button d230, message button d232, and booking start button d233. In this example, the candidate service provider name d222, features d224, rating d226, and introduction d228 are displayed as follows: "Y Factory," "Free loaner car," "4.0," and "We offer the craftsmanship that has been passed down through generations." The phone button d230, message button d232, and booking start button d233 are the same as the phone button d214, message button d216, and booking start button d218 described above, so their explanation is omitted.

[0076] [Displaying detailed information (Figure 8)] The user terminal device 3a displays more detailed information about the candidate service provider based on the user's press on either candidate service provider information d204 or candidate service provider information d220.

[0077] Figure 8 shows an example of the display screen that the user is redirected to when they click on candidate service provider information d204 in the example display screen of Figure 7. The example display screen of Figure 8 shows detailed information about "X Factory," which is the candidate service provider corresponding to candidate service provider information d204. The example display screen of Figure 8 shows the candidate service provider name d300, introduction d302, average rating d304, work performance d306, individual rating d308, individual rating d316, telephone button d324, message button d326, and reservation start button d328. Of these, the candidate service provider name d300, introduction d302, average rating d304, telephone button d324, message button d326, and reservation start button d328 are the same as the candidate service provider name d206, introduction d212, rating d210, telephone button d214, message button d216, and reservation start button d218 explained with reference to Figure 7, respectively, so the explanation will be omitted below.

[0078] Work record d306 shows the most recent damage repair service provided by "X Factory". In this example, work record d306 shows "power window repair" and "bumper dent repair".

[0079] Individual ratings d308 and d316 show the ratings of "Factory X" by one or more other users.

[0080] Individual evaluation d308 displays the evaluator's name d310, evaluation score d312, and comment d314. The evaluator's name d310 is the username of the user who performed individual evaluation d308, and in this example, "<aさん> The following is displayed: The rating score d312 is the rating score for "X Factory" by the user who performed the individual rating d308, and in this example it is displayed as "5". The comment d314 shows the comment about "X Factory" by the user who performed the individual rating d308, and in this example it is displayed as, "The staff at this repair shop are all very polite and kind. They explained the problems with my car in an easy-to-understand way, so I felt at ease leaving it in their hands."

[0081] Individual evaluation d316 displays the evaluator's name d318, evaluation score d320, and comment d322. The evaluator's name d318 is the username of the user who performed individual evaluation d316, and in this example, "<bさん> The following is displayed: The rating score d320 is the rating score for "X Factory" given by the user who performed the individual rating d316, and in this example it is displayed as "4". The comment d322 shows the comment about "X Factory" from the user who performed the individual rating d316, and in this example it is displayed as, "The car runs much more smoothly after the repair. I can feel the high level of technical skill. I think this factory is trustworthy."

[0082] In this example, we will explain that in the example screen shown in Figure 8, the user presses the reservation start button d328 to start making a reservation for "Factory X". In other words, the user selects "Factory X" as the specific service provider.

[0083] [Entering reservation information (Figure 9)] Returning to Figure 5, the user terminal device 3a displays the reservation screen and accepts the input of reservation information in response to the user pressing the reservation start button d328 (S110).

[0084] Figure 9 shows an example of the display screen for the reservation process. The example screen in Figure 9 displays the title d400, item names d402-d410, text boxes d412-d420, and a reservation execution button d422.

[0085] Title d400 is the title of the display screen example in Figure 9, and in this example, it is displayed as "X Factory Reservation".

[0086] The item names d402-d410 indicate the names of the items that can be entered in the example display screen shown in Figure 9. In this example, item names d402, d404, d406, d408, and d410 are displayed as "Desired date of vehicle entry," "Date of accident," "Description of damage," "Insurance company," and "Insurance contract number," respectively.

[0087] Text boxes d412-d420 are elements that allow the user to input values ​​corresponding to the item names d402-d410 by clicking on them. In this example, text boxes d412, d414, d416, d418, and d420 display "2023 / 11 / 01", "2023 / 10 / 15", "The front bumper and headlights were severely damaged. There are also dents and scratches on the doors.", "A Corporation", and "ZZZ-ZZZZZ", respectively.

[0088] The reservation execution button d422 is a button that, when pressed by the user, allows the contents entered in text boxes d412-d420 to be sent as reservation information.

[0089] Returning to Figure 5, the user terminal device 3a transmits reservation information to the information processing device 2 in response to the user pressing the reservation start button d328 (S112). In response, the information processing device 2 transmits the reservation information to the service provider terminal device 3b (S114). This allows the person in charge at "Factory X" to know that the user has made a reservation for the provision of damage response services. Next, the user, while in contact with the person in charge at "Factory X", brings their vehicle into "Factory X" at a predetermined time (for example, "2023 / 11 / 01", which is the reservation date entered in the text box d412 in Figure 9) (S116).

[0090] [Progress display (Figure 10-12)] Next, the service provider terminal device 3b receives input of information indicating the progress of the provision of damage response services (hereinafter referred to as "progress report information") (S117). Specifically, at the start of providing damage response services, the person in charge at "X Factory" takes a photograph of the user's vehicle using, for example, the imaging device provided by the service provider terminal device 3b. This generates an image of the user's vehicle corresponding to the start of providing damage response services. The person in charge at "X Factory" further inputs a numerical value indicating the progress of the provision of damage response services, and the details of the work related to the provision of damage response services, to the service provider terminal device 3b. In this case, the image, the numerical value, and the information regarding the work details are included in the progress report information. Note that the progress report information is an example of progress information.

[0091] Next, the service provider terminal device 3b transmits progress report information to the user terminal device 3a via the information processing device 2 (S118-S120). In response, the user terminal device 3a displays the progress (S122).

[0092] Figure 10 shows an example of a display screen showing progress. The example display screen in Figure 10 shows a title d500, a progress bar d502, a service provision record d504, a telephone button d528, a message button d530, and an evaluation button d540. Note that the telephone button d528 and the message button d530 are the same as the telephone button d214 and the message button d216 explained with reference to Figure 7, respectively, so their explanation will be omitted below.

[0093] The title d500 is the title of the example screen shown in Figure 10, and in this example, it displays "Progress".

[0094] Progress bar d502 is an element that numerically indicates the progress of the provision of damage response services. Specifically, progress bar d502 is an element that indicates the progress of the provision of damage response services using a numerical value from 0% to 100% and a corresponding graphic. At this point, since the provision of damage response services has just begun, it is displayed as "0%". Progress bar d502 is displayed based on the numerical value indicating the progress of the provision of damage response services, which is entered in the service provider terminal device 3b.

[0095] Service provision record d504 is an element that indicates the progress of damage response service provision using non-numerical indicators. Service provision record d504 displays the work time d506, work details d508, and vehicle image d510.

[0096] The work time d506 is the time when the person in charge at "Factory X" performed work related to the provision of damage response services, and in this example it is displayed as "2023 / 11 / 01". The work content d508 is the content of the work related to the provision of damage response services performed by the person in charge at "Factory X" at this time, and in this example it is displayed as "Repair started". The service provision record d504 is displayed based on the work content related to the provision of damage response services entered in the service provider terminal device 3b.

[0097] Vehicle image d510 shows the vehicle at this point in time, and in this example, the front bumper, headlights, and doors are the three areas that require repair (see Figure 9, text box d416).

[0098] The evaluation button d540 is a button that, when pressed by the user, can transition the displayed screen to the evaluation screen, which is explained with reference to Figure 13.

[0099] Returning to Figure 5, the user terminal device 3a, the information processing device 2, and the service provider terminal device 3b repeatedly execute steps S117-S120 at predetermined intervals (S123). This allows the user to track the status of the provision of damage response services.

[0100] Figure 11 shows another example of a display screen that shows progress. The example display screen in Figure 11 shows the corresponding progress during the provision of damage response services. In the example display screen in Figure 11, compared to the example display screen in Figure 10, the progress bar d502 has progressed from "0%" to "30%", and the service provision record d512 is additionally displayed. The service provision record d512 displays the work time d514, the work details d516, and the vehicle image d518. The work time d514 displays "2023 / 11 / 05". The work details d516 displays "Headlight repair completed". The vehicle image d518 displays an image of the vehicle with the repaired headlights, compared to the vehicle image d510.

[0101] Figure 12 shows another example of a display screen showing progress. The example display screen in Figure 12 shows the progress corresponding to the completion of damage response service. In the example display screen in Figure 12, compared to the example display screen in Figure 11, the progress bar d502 has progressed from "30%" to "100%", and the service provision record d520 is additionally displayed. The service provision record d520 displays the work time d522, work details d524, and vehicle image d526. The work time d520 displays "2023 / 11 / 08". The work details d524 displays "All repairs have been completed". The vehicle image d526 displays an image of the vehicle with further repairs to the front bumper and doors compared to the vehicle image d518.

[0102] After the vehicle repairs are completed, the user and the representative from "Factory X" will have the vehicle depart (S124).

[0103] In this example, we will explain that in the example display screen shown in Figure 12, the user presses the evaluation button d540 to begin evaluating "Factory X".

[0104] [Entering evaluation information (Figure 13)] Returning to Figure 5, the user terminal device 3a displays an evaluation screen and accepts the input of evaluation information in response to the user pressing the evaluation button d540 (S132).

[0105] Figure 13 shows an example of the display screen for the evaluation screen. The example screen in Figure 13 displays the title d600, evaluation instructions d602, score selection button d604, comment instructions d606, text box d608, and response submission button d610.

[0106] The title d600 is the title of the example screen shown in Figure 13, and in this example, it is displayed as "Survey".

[0107] The evaluation instruction d602 is an element that instructs the user to select a score corresponding to the evaluation of "Factory X," and in this example, it displays "Please select an evaluation." The score selection button d604 is a button that the user can press to select a score corresponding to the evaluation, and in this example, "4" out of "5" is selected.

[0108] Comment instruction d606 is an element that instructs the user to enter a comment about "X Factory," and in this example, it displays "Please enter a comment." Text box d608 is an element that allows the user to enter a comment when clicked, and in this example, it reads, "They responded quickly and accurately, and resolved my car trouble immediately. The price was transparent and reasonable. I will use their services again."

[0109] The response submission button d610 is a button that, when pressed by the user, sends the score selected in the score selection button d604 and the comment entered in the text box d608 as evaluation information to the information processing device 2.

[0110] Next, the user terminal device 3a transmits evaluation information to the information processing device 2 (S134). In response, the information processing device 2 transmits feedback based on the evaluation information to the service provider terminal device 3b (S136). The feedback may include the information contained in the evaluation information (i.e., scores and comments, etc.) as is, or it may include processed information from the evaluation information (for example, information relating to the statistical amount of scores from each of the multiple users' evaluation information, and information extracted from the comments of each of the multiple users' evaluation information, etc.).

[0111] <4. Effects> As described above, the information processing device 2 according to one aspect of the present disclosure includes: a condition information acquisition unit 200a that acquires information regarding search conditions for searching for a service provider related to vehicle or building damage; a specification unit 202 that identifies one or more service providers related to vehicle or building damage based on the search conditions; a service provider information transmission unit 204a that transmits service provider information relating to one or more service providers identified based on the search conditions to the user's terminal device; a selection information acquisition unit 200b that acquires information regarding a specific service provider selected by the user as the service provider from among the one or more service providers identified based on the search conditions; a progress information acquisition unit 200c that acquires progress information of the vehicle or building damage service requested by the user by the specific service provider; and a progress information transmission unit 204b that transmits the progress information acquired by the progress information acquisition unit 200c to the user's terminal device.

[0112] As described above, the information processing device 2 allows users to receive damage response services from a service provider of their choice from among multiple service providers, and to track the progress of the provision of damage response services. This enables users to proactively participate in the entire process, from searching for service providers to receiving damage response services. As a result, satisfaction with damage response services related to vehicle or building damage can be improved.

[0113] In one embodiment, the progress information transmitted by the progress information transmission unit 204b includes information regarding images of vehicles or buildings in the process of providing the service. In another embodiment, the images of vehicles or buildings in the process of providing the service include images corresponding to at least one of the following: the start of service provision, the middle of service provision, and the completion of service provision.

[0114] This configuration allows users to understand the condition of their vehicle or building during the process of providing damage response services, thereby further improving satisfaction with damage response services.

[0115] In one embodiment, the information processing device 2 further includes an evaluation information acquisition unit 200d that acquires information relating to an evaluation of a specific service provider.

[0116] With this configuration, the information processing device 2 can collect user evaluations of service providers. The collected user evaluations can be used to improve the quality of damage response services. Therefore, customer satisfaction with damage response services can be further improved.

[0117] In one embodiment, the service provider information transmitted by the service provider information transmission unit 204a includes information associated with the evaluations of each of the one or more service providers identified based on the search criteria, as well as evaluations of that service provider by other users.

[0118] This configuration allows users to consider which service provider to choose by referring to ratings of service providers from other users. This further improves satisfaction with claims response services.

[0119] In one embodiment, the information processing device 2 further includes a reservation information acquisition unit 200e that acquires reservation information including the specification of the time of provision of a service by a specific service provider, and a reservation information transmission unit 204c that transmits the reservation information acquired by the reservation information acquisition unit 200e to the terminal device 3b of the specific service provider.

[0120] This configuration allows users to receive damage response services at a specified time. This further improves satisfaction with damage response services.

[0121] In one embodiment, the service provider information transmitted by the service provider information transmission unit 204a includes information associated with the characteristics of each of the one or more service providers identified based on the search criteria.

[0122] This configuration allows users to consider which service provider to choose by referring to the characteristics of the service provider (e.g., strengths, policies, work history, etc.). This further improves satisfaction with claims response services.

[0123] In one embodiment, the information processing device 2 further includes a message acquisition unit 200f that acquires a message from at least one of one or more service providers identified based on search conditions, and a message transmission unit 204d that transmits the message acquired by the message acquisition unit 200f to the user's terminal device.

[0124] This configuration allows users to communicate with service providers via messaging. This enables users to gain a more detailed understanding of the status of their claims response service. As a result, satisfaction with claims response services will further improve.

[0125] In one embodiment, the service includes repairing a vehicle or building, or negotiating with others regarding damage to a vehicle or building.

[0126] From a user's perspective, when requesting repairs to a vehicle or building from a service provider, there is uncertainty about whether the service provider will handle their vehicle or building with care. Furthermore, even after repairs have begun, users may feel anxious about whether the repairs are progressing smoothly. Similarly, when requesting a service provider to negotiate with a third party regarding damage to a vehicle or building, there is uncertainty about whether the service provider will perform their duties honestly. Furthermore, even after negotiations have begun, users may feel a sense of unease due to the uncertainty of the outcome. Therefore, under these circumstances, the above program can particularly improve satisfaction with damage response services.

[0127] In one embodiment, the search criteria include conditions relating to at least one of the following: the type of vehicle or building that the service can handle, whether or not the service is certified, the time of provision of the service, and the method of payment for the service.

[0128] This configuration allows users to more efficiently search for the service providers they need, further improving satisfaction with claims response services.

[0129] The effects described above are merely examples and do not limit the scope of application of this disclosure.

[0130] <5. Hardware Configuration> Referring to Figure 14, an example of a hardware configuration when each device included in System 1 described above is implemented by the computer 70 will be explained. Note that the functions of each device can also be implemented by dividing them among multiple devices.

[0131] As shown in Figure 14, the computer 70 includes a processor 700, a storage device 702, an input interface 704, a data interface 706, a communication interface 708, and a display device 710.

[0132] The processor 700 controls various processes in the computer 70 by executing programs stored in the storage device 702. For example, each functional unit of the control unit 10 of the user terminal device 3a can be realized by the processor 700 executing programs stored in the storage device 702.

[0133] The storage device 702 is a storage medium such as RAM (Random Access Memory). RAM temporarily stores the program code of the program executed by the processor 700, as well as data required during program execution.

[0134] The storage device 702 can also be a non-volatile storage medium such as a hard disk drive (HDD) or flash memory. The storage device 702 stores the operating system and various programs for realizing the above configurations. The storage medium storing these various programs may be a non-transitory computer-readable medium. In addition, the storage device 702 can also store tables for registering various information and a database for managing those tables. Such programs and data are loaded into the storage device 702 as needed and accessed by the processor 700.

[0135] The input interface 704 is a device for receiving input from the user. Specific examples of the input interface 704 include cameras, buttons, microphones, keyboards, mice, touch panels, various sensors, and wearable devices. The input interface 704 may be connected to the computer 70 via an interface such as USB (Universal Serial Bus).

[0136] The data interface 706 is a device for inputting data from outside the computer 70. Specific examples of the data interface 706 include drive devices for reading data stored on various storage media. The data interface 706 may also be located outside the computer 70. In that case, the data interface 706 would be connected to the computer 70 via an interface such as USB.

[0137] The communication interface 708 is a device for performing data communication with external devices of the computer 70 via a communication network 5, either wired or wirelessly. The communication interface 708 may also be located outside the computer 70. In that case, the communication interface 708 would be connected to the computer 70 via an interface such as USB.

[0138] The display device 710 is a device for displaying various types of information. Specific examples of the display device 710 include liquid crystal displays, organic EL (Electro-Luminescence) displays, and displays for wearable devices. The display device 710 may be located outside the computer 70. In that case, the display device 710 is connected to the computer 70 via, for example, a display cable. Furthermore, if a touch panel is used as the input I / F 704, the display device 710 can be configured as an integrated unit with the input I / F 704.

[0139] Furthermore, the components of the information processing device 2 and user terminal device 3a described in the above embodiment are such that a program stored in the storage device 702 is executed by the processor 700, thereby realizing a defined process in cooperation with other hardware. In other words, these components are envisioned as both software or firmware, and as corresponding hardware, and in both concepts, they may be described and interpreted as "function," "means," "part," "processing circuit," "unit," or "module," etc.

[0140] <6. Variation> The matters described in the above embodiments may be modified as appropriate within a non-consistent scope.

[0141] In the above embodiment, an example was described in which the information processing device 2 transmits reservation information and information for displaying feedback to the service provider terminal device 3b, and transmits progress report information to the user terminal device 3a (see Figure 5 S114, S120, and S136), but it is not limited to this. The information processing device 2 may further transmit this information to the insurance company terminal device 3c. This allows the insurance company's representative to grasp the progress of providing claims response services. In addition, the insurance company's representative can work together with the service provider to improve the quality of claims response services based on the feedback.

[0142] In the embodiments described above, the service provider is described as a person who provides damage response services related to damage to vehicles or buildings, but is not limited to this. The service provider may be a person who provides any type of damage response service.

[0143] <7.Definition> In this disclosure, acquiring information may include making the information available for processing by the control unit 10. Acquiring information may include, for example, reading the information from the storage unit 12, receiving the information from another device, and generating the information as a result of calculations in the control unit 10.

[0144] In this disclosure, the execution of a process by an apparatus may include either the apparatus itself performing the process, or having another apparatus perform the process and obtaining the result.

[0145] In this disclosure, the display of information by a device may include either displaying the information on its own display screen or causing the information to be displayed on the display screen of another device.

[0146] In this disclosure, identifying / extracting information may involve searching for and obtaining such information from a predetermined dataset. Identifying / extracting information may also include obtaining such information by applying filtering to a predetermined dataset.

[0147] In this disclosure, the output of information by a device may include making such information recognizable to a user. Outputting information may include, for example, displaying such information and outputting such information as sound. Outputting information by a device may also include transmitting such information to other devices.

[0148] In this disclosure, the transmission of information by one device to another device may include having the information transmitted to the other device via the communication network 5 (including the communication path relating to direct communication between devices). Similarly, the reception of information by one device from another device may include having the information transmitted from the other device via the communication network 5.

[0149] <8. How this disclosure will be implemented> This disclosure includes, for example, the following forms of implementation:

[0150] [Note 1] An information processing device 2 according to one aspect of the present disclosure includes: a condition information acquisition unit 200a that acquires information about search conditions for searching for a service provider for vehicle or building damage; a specification unit 202 that identifies one or more service providers for vehicle or building damage based on the search conditions; a service provider information transmission unit 204a that transmits service provider information relating to one or more service providers identified based on the search conditions to the user's terminal device; a selection information acquisition unit 200b that acquires information about a specified service provider selected by the user as the service provider from among the one or more service providers identified based on the search conditions; a progress information acquisition unit 200c that acquires progress information of the vehicle or building damage service requested by the user by the specified service provider; and a progress information transmission unit 204b that transmits the progress information acquired by the progress information acquisition unit 200c to the user's terminal device.

[0151] [Note 2] In the information processing device 2 described in Appendix 1, the progress information transmitted by the progress information transmission unit 204b may include information relating to images of vehicles or buildings in the process of providing the service.

[0152] [Note 3] In the information processing device 2 described in Appendix 2, the images of vehicles or buildings during the service provision process may include images corresponding to at least one of the following: the start of service provision, during service provision, and completion of service provision.

[0153] [Note 4] The information processing device 2 described in any one of the appendices 1 to 3 may further include an evaluation information acquisition unit 200d that acquires information relating to evaluations of specific service providers.

[0154] [Note 5] In the information processing device 2 described in any one of the appendices 1 to 4, the service provider information transmitted by the service provider information transmission unit 204a may include information associated with evaluations of each of the one or more service providers identified based on the search criteria by other users.

[0155] [Note 6] The information processing device 2 described in any one of the appendices 1 to 5 may further include a reservation information acquisition unit 200e that acquires reservation information including the designation of the time of provision of the service by a specific service provider, and a reservation information transmission unit 204c that transmits the reservation information acquired by the reservation information acquisition unit 200e to the terminal device 3b of the specific service provider.

[0156] [Note 7] In the information processing device 2 described in any one of the appendices 1 to 6, the service provider information transmitted by the service provider information transmission unit 204a may include information associated with the characteristics of each of the one or more service providers identified based on the search criteria.

[0157] [Note 8] The information processing device 2 described in any one of the appendices 1 to 7 may further include a message acquisition unit 200f that acquires a message from at least one of one or more service providers identified based on search conditions, and a message transmission unit 204d that transmits the message acquired by the message acquisition unit 200f to the user's terminal device.

[0158] [Note 9] In the information processing device 2 described in any one of the appendices 1 to 8, the service may include the repair of a vehicle or building, or negotiations with others regarding damage to a vehicle or building.

[0159] [Note 10] In the information processing device 2 described in any one of the appendices 1 to 9, the search conditions may include conditions relating to at least one of the following: the type of vehicle or building that can be handled by the service, whether or not there is certification related to the service, the time of provision of the service, and the method of payment for the consideration related to the service.

[0160] [Note 11] In the information processing device 2 described in any one of the appendices 1 to 10, the progress information transmission unit 204b may further transmit progress information to the terminal device of an insurance company relating to damage to a vehicle or building.

[0161] [Note 12] A program relating to another aspect of the present disclosure causes a computer 70 to function as: a condition input receiving means for receiving input of search conditions from a user for searching for a service provider for vehicle or building damage; a service provider information display means for displaying service provider information relating to one or more service providers identified based on the search conditions; a selection receiving means for receiving the selection of a specific service provider requested by the user from one or more service providers identified based on the search conditions; a progress information acquisition means for acquiring progress information of the service related to vehicle or building damage requested by the user by the specific service provider; and a progress information display means for displaying the progress information acquired by the progress information acquisition means.

[0162] [Note 13] A terminal device (user terminal device 3a) according to another aspect of the present disclosure includes: a condition input receiving unit 100a that receives input of search conditions from a user for searching for a service provider for vehicle or building damage; a service provider information display unit 106a that displays service provider information for one or more service providers identified based on the search conditions; a selection receiving unit 100b that receives the selection of a specific service provider requested by the user from one or more service providers identified based on the search conditions; a progress information acquisition unit 104b that acquires progress information of the service requested by the user for vehicle or building damage by the specific service provider; and a progress information display unit 106b that displays the progress information acquired by the progress information acquisition unit 104b.

[0163] [Note 14] An information processing method relating to another aspect of the present disclosure involves causing a computer 70 to perform the following steps: acquiring information about search criteria for searching for a service provider for vehicle or building damage; identifying one or more service providers for vehicle or building damage based on the search criteria; transmitting service provider information relating to one or more service providers identified based on the search criteria to a user's terminal device; acquiring information about a specific service provider selected by the user as the service provider from among the one or more service providers identified based on the search criteria; acquiring progress information of the vehicle or building damage service requested by the user by the specific service provider; and transmitting the progress information acquired in the acquisition step to the user's terminal device. [Explanation of Symbols]

[0164] 1...System, 2...Information Processing Device, 3...Terminal Device, 3a...User Terminal Device, 3b...Service Provider Terminal Device, 3b...Terminal Device, 3c...Insurance Company Terminal Device, 5...Communication Network, 10...Control Unit, 12...Storage Unit, 14...Network Interface Unit, 20...Control Unit, 22...Storage Unit, 24...Network Interface Unit, 70...Computer, 100...Reception Unit, 100a...Condition Input Reception Unit, 100b...Selection Reception Unit, 100c...Evaluation Reception Unit, 100d...Reservation Reception Unit, 100e...Message Reception Unit, 102...Transmission Unit, 104...Acquisition Unit, 104a...Service Provider 104b…Provider information acquisition unit, 104c…Progress information acquisition unit, 106…Message acquisition unit, 106a…Service provider information display unit, 106b…Progress information display unit, 106c…Message display unit, 200…Acquisition unit, 200a…Condition information acquisition unit, 200b…Selection information acquisition unit, 200c…Progress information acquisition unit, 200d…Evaluation information acquisition unit, 200e…Reservation information acquisition unit, 200f…Message acquisition unit, 202…Specification unit, 204…Transmission unit, 204a…Service provider information transmission unit, 204b…Progress information transmission unit, 204c…Reservation information transmission unit, 204d…Message transmission unit

Claims

1. A computer, A means for obtaining condition information to obtain information regarding search criteria for searching for service providers related to damage to vehicles or buildings, A means of identifying one or more service providers relating to damage to vehicles or buildings based on the aforementioned search criteria, A service provider information transmission means that transmits service provider information relating to one or more service providers identified based on the search conditions to the user's terminal device, A selection information acquisition means for acquiring information about a specific service provider selected by the user as the service provider from among one or more service providers identified based on the search conditions, Regarding the service related to vehicle or building damage requested by the user, a means for obtaining progress information on the service provided by the specified service provider, Progress information transmission means for transmitting progress information acquired by the progress information acquisition means to the user's terminal device, wherein the progress information includes information relating to images of the vehicle or building in the process of providing the service, A program that makes something function as such.

2. The program according to claim 1, wherein the images of the vehicle or building during the process of providing the service include images corresponding to at least one of the start of the service, the middle of the service, and the completion of the service.

3. A computer, A means for obtaining condition information to obtain information regarding search criteria for searching for service providers related to damage to vehicles or buildings, A means of identifying one or more service providers relating to damage to vehicles or buildings based on the aforementioned search criteria, A service provider information transmission means that transmits service provider information relating to one or more service providers identified based on the search conditions to the user's terminal device, A selection information acquisition means for acquiring information about a specific service provider selected by the user as the service provider from among one or more service providers identified based on the search conditions, Regarding the service related to vehicle or building damage requested by the user, a means for obtaining progress information on the service provided by the specified service provider, Progress information transmission means that transmits the progress information acquired by the progress information acquisition means to the user's terminal device, An evaluation information acquisition means for acquiring information regarding the evaluation of the aforementioned specific service provider, A program that makes something function as such.

4. A computer, A means for obtaining condition information to obtain information regarding search criteria for searching for service providers related to damage to vehicles or buildings, A means of identifying one or more service providers relating to damage to vehicles or buildings based on the aforementioned search criteria, A service provider information transmission means for transmitting service provider information relating to one or more service providers identified based on the search conditions to a user's terminal device, wherein the service provider information includes, for each of the one or more service providers identified based on the search conditions, information associated with evaluations of that service provider by other users, and the service provider information transmission means. A selection information acquisition means for acquiring information about a specific service provider selected by the user as the service provider from among one or more service providers identified based on the search conditions, Regarding the service related to vehicle or building damage requested by the user, a means for obtaining progress information on the service provided by the specified service provider, Progress information transmission means that transmits the progress information acquired by the progress information acquisition means to the user's terminal device, A program that makes something function as such.

5. The computer, A reservation information acquisition means that acquires reservation information including the designation of the time of provision of the service by the specified service provider, A reservation information transmission means that transmits the reservation information acquired by the reservation information acquisition means to the terminal device of the specified service provider, A program according to any one of claims 1 to 4, which further functions as such.

6. The program according to any one of claims 1 to 4, wherein the service provider information transmitted by the service provider information transmission means includes information associated with the characteristics of each of the one or more service providers identified based on the search conditions.

7. The computer, A message acquisition means for acquiring a message from at least one of the one or more service providers identified based on the aforementioned search conditions, A message transmission means that transmits the message acquired by the message acquisition means to the user's terminal device. A program according to any one of claims 1 to 4, which further functions as such.

8. The program according to any one of claims 1 to 4, wherein the service includes repairing the vehicle or building, or negotiating with others regarding damage to the vehicle or building.

9. The program according to any one of claims 1 to 4, wherein the search conditions include conditions relating to at least one of the following: the type of vehicle or building that can be handled by the service, whether or not there is certification relating to the service, the time of provision of the service, and the method of payment for the consideration relating to the service.

10. The program according to any one of claims 1 to 4, wherein the progress information transmission means further transmits the progress information to a terminal device of an insurance company relating to damage to the vehicle or building.

11. Computers, A condition input receiving means that receives search criteria from a user for searching for service providers related to vehicle or building damage, A service provider information display means that displays service provider information relating to one or more service providers identified based on the search conditions, A selection acceptance means that accepts the selection of a specific service provider requested by the user from one or more service providers identified based on the search conditions, Regarding the service related to the damage to a vehicle or building requested by the user, the progress information acquisition means for acquiring progress information of the service provided by the specified service provider, wherein the progress information includes information relating to images of the vehicle or building during the provision of the service. The progress information display means displays the progress information acquired by the progress information acquisition means, A program that makes something function as such.

12. A computer, A condition input receiving means that receives search criteria from a user for searching for service providers related to vehicle or building damage, A service provider information display means that displays service provider information relating to one or more service providers identified based on the search conditions, A selection acceptance means that accepts the selection of a specific service provider requested by the user from one or more service providers identified based on the search conditions, Regarding the service related to vehicle or building damage requested by the user, a means for obtaining progress information on the service provided by the specified service provider, The progress information display means displays the progress information acquired by the progress information acquisition means, A receiving means for receiving input of information regarding the evaluation of the aforementioned specific service provider, A program that makes something function as such.

13. A computer, A condition input receiving means that receives search criteria from a user for searching for service providers related to vehicle or building damage, A service provider information display means for displaying service provider information relating to one or more service providers identified based on the search conditions, wherein the service provider information includes, for each of the one or more service providers identified based on the search conditions, information associated with evaluations of that service provider by other users, and the service provider information display means for displaying service provider information relating to one or more service providers identified based on the search conditions. A selection acceptance means that accepts the selection of a specific service provider requested by the user from one or more service providers identified based on the search conditions, Regarding the service related to vehicle or building damage requested by the user, a means for obtaining progress information on the service provided by the specified service provider, The progress information display means displays the progress information acquired by the progress information acquisition means, A program that makes something function as such.

14. A storage unit for storing the program described in any one of Claims 1 to 4 and Claims 11 to 13, A control unit that executes the aforementioned program, An information processing device equipped with the following features.

15. An information processing method wherein a computer executes a program according to any one of claims 1 to 4 and claims 11 to 13.

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