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A message interaction method, device and processing server

A technology for message interaction and registration server, applied in the fields of devices, processing servers, and message interaction methods, can solve problems such as reducing the effectiveness of interaction between users and public service accounts, reducing user experience, and failing to respond to problem messages in a timely manner. Interaction timeliness and effectiveness, improving reply response efficiency, and the effect of convenient and adaptive Q&A message service

Active Publication Date: 2020-02-18
TENCENT TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, in the process of interaction between the existing public service account and the user's Q&A message, the user usually needs to input a pre-set keyword, such as "menu", and the public service account will automatically pop up a menu list; If the keywords are specified, the public service account will not be able to respond effectively, which will result in the inability to respond to the question message entered by the user in a timely manner, reducing the effectiveness of the interaction between the user and the public service account, and also reducing the user experience.

Method used

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  • A message interaction method, device and processing server
  • A message interaction method, device and processing server
  • A message interaction method, device and processing server

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Embodiment Construction

[0052] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0053]In the embodiment of the present invention, the public service account refers to the service account registered by the developer in the Internet application. The developer can provide one or more users in the Internet application with services including message push and message subscription through the public service account. Internet applications here may include, but are not limited to: social applications, game applications, e-commerce applications, etc.; w...

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PUM

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Abstract

The present invention provides a message interaction method, device and processing server, wherein the method may include: when receiving a question message input by a user for a public service account sent by a terminal, searching the preset question bank corresponding to the public service account Whether there is a reply message corresponding to the question message; if not, forward the question message to the registration server of the public service account; if the reply message returned by the registration server is not received within a preset time, Analyzing the question message to obtain a key search element; querying the reply message from the Internet according to the search key element, and sending the reply message to the terminal, so that the terminal outputs the reply message. The invention can realize the message interaction between the user and the public service account, and provide the user with convenient and convenient self-adaptive question and answer message service.

Description

technical field [0001] The present invention relates to the technical field of the Internet, in particular to the technical field of public service accounts, and in particular to a message interaction method, device and processing server. Background technique [0002] The public service account refers to the service account registered by the developer in the Internet application. The developer can provide one or more users in the Internet application with services including message push and message subscription through the public service account. The public service account can provide users with a question-and-answer service, that is, the user can enter a question message in the service page of the public service account, and the public service account will give a corresponding reply. However, in the process of interaction between the existing public service account and the user's Q&A message, the user usually needs to input a pre-set keyword, such as "menu", and the public ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/58
CPCH04L51/046H04L51/18H04L51/52
Inventor 查文
Owner TENCENT TECH (SHENZHEN) CO LTD
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