Message exchange method and device as well as process server

Abstract

The invention provides a message exchange method and device as well as a process server. The message exchange method comprises: when receiving a question message sent by a terminal and input by a user specific to a public service account, searching whether a reply message corresponding to the question message exists in a preset question bank corresponding to the public service account; if the reply message does not exist, forwarding the question message to a register server of the public service account; if a replay message from the register server is not received within a preset time, analyzing the question message and acquiring search key elements; querying the reply message from internet according to the search key elements, sending the reply message to the terminal, and enabling the terminal to output the reply message. According to the message exchange method and device as well as the process server, message exchange between the user and the public service account can be achieved, and a convenient and quick adaptive question and answer message service can be provided for the user.

Description

technical field [0001] The present invention relates to the technical field of the Internet, in particular to the technical field of public service accounts, and in particular to a message interaction method, device and processing server. Background technique [0002] The public service account refers to the service account registered by the developer in the Internet application. The developer can provide one or more users in the Internet application with services including message push and message subscription through the public service account. The public service account can provide users with a question-and-answer service, that is, the user can enter a question message in the service page of the public service account, and the public service account will give a corresponding reply. However, in the process of interaction between the existing public service account and the user's Q&A message, the user usually needs to input a pre-set keyword, such as "menu", and the public ...

AI Technical Summary

Problems solved by technology

However, in the process of interaction between the existing public service account and the user's Q&A message, the user usually needs to input a pre-set keyword, such as "menu", and the public service account will automatically pop up a menu list; If the keywords are specified, the public service account will not be able to respond effectively, which will result in the inability to respond to the question message entered by the user in a timely manner, reducing the effectiveness of the interaction between the user and the public service account, and also reducing the user experience.

Images