Express receiving and returning method and delivery cabinet

Abstract

The invention provides an express receiving and returning method and a delivery cabinet. The express receiving and returning method comprises the steps that a delivery box is opened based on express receiving information; the express items are weighed; if the difference value between the current weight of the express item and the weight information is not within the first set range, manual inspection of the recipient is triggered, and the weight information is obtained by identifying the express item through the delivery box. When the difference between the current weight of the express item and the original weight of the express item is not within the first set range, manual inspection of a recipient is triggered, timely rejection and return of the express item can be achieved, manual inspection is conducted on the outer package of the express item when the express item reaches the delivery box, disputes caused by damage of the outer package can be reduced, and the rights and interests of the recipient can be protected.

Description

Technical Field

[0001] The present invention relates to the technical field of express mail receiving, and in particular to an express mail receiving and returning method and a delivery box. Background Art

[0002] In the prior art, the way of receiving express parcels is: the courier delivers the parcel to the recipient's door. If the recipient is at home, the parcel can be received in person; if the recipient is not at home, the parcel will generally be placed at the doorstep or in the recipient's delivery cabinet. In this case, the recipient cannot immediately check the outer packaging of the parcel. When the outer packaging is damaged, the recipient cannot refuse to accept or return the parcel in time. The recipient needs to contact the courier to come to the recipient's door again for return processing, or the recipient needs to take the parcel to a designated point for return and mailing. At the same time, disputes are prone to occur due to damaged outer packaging of the parcel. Summary of the invention

[0003] In order to overcome the above technical defects, the present invention provides a method for receiving and returning express parcels and a delivery box, which has the ability of unmanned receipt of parcels, and when an abnormality occurs in the express parcel, the recipient can remotely intervene and complete the functions of receiving and rejecting the parcel.

[0004] In order to solve the above problems, the present invention is implemented according to the following technical solutions:

[0005] A method for receiving and returning express mail, comprising the steps of:

[0006] Open the drop box based on the receipt information;

[0007] Weigh the express shipment;

[0008] If the difference between the current weight of the express and the weight information is not within the first set range, a manual inspection by the recipient is triggered, and the weight information is obtained by identifying the express through the delivery box.

[0009] As a further improvement of the present invention, the present invention also includes the step of manual inspection:

[0010] Send manual inspection reminders to recipients;

[0011] After receiving the recipient's consent signal, the camera is turned on to obtain the image information of the express delivery, and the speaker and microphone are turned on to obtain the audio information;

[0012] After the recipient remotely checks the image information, he / she issues a receiving instruction or a rejecting instruction through the terminal device.

[0013] As a further improvement of the present invention, when the receiving instruction is obtained or the difference between the current weight and the weight information is within the first set range, the step of:

[0014] When the express is detected in the drop box, close the drop box.

[0015] As a further improvement of the present invention, when a rejection instruction is obtained, the method further includes the following steps:

[0016] When it is detected that the express is not in the weighing mechanism, the delivery box is closed.

[0017] As a further improvement of the present invention, if the difference between the current weight of the express and the weight information is within a set range, the express information is sent to the recipient.

[0018] As a further improvement of the present invention, after the recipient receives the express message, the process further includes the following steps:

[0019] Remind the recipient to pick up the item.

[0020] As a further improvement of the present invention, the step of reminding the recipient to pick up the goods includes:

[0021] Get the recipient's location information;

[0022] When the distance between the location information and the delivery box is within a second set range, the speaker or terminal device is turned on to remind the recipient to pick up the goods.

[0023] As a further improvement of the present invention, the step of reminding the recipient to pick up the goods includes:

[0024] According to the recipient's access control system message, turn on the speaker or terminal device to remind the recipient to pick up the goods.

[0025] As a further improvement of the present invention, the step of opening the delivery box based on the receipt information includes:

[0026] Get the delivery information entered by the courier;

[0027] If the recipient information matches the information in the drop box, the drop box will be opened.

[0028] Compared with the prior art, the method for receiving and returning goods provided by the present invention has the following beneficial effects:

[0029] When the difference between the current weight of the express and the original weight of the express is not within the first set range, the recipient's manual inspection is triggered, which can achieve timely rejection and return. When the express arrives at the delivery box, the outer packaging of the express is manually inspected, which can reduce disputes caused by damage to the outer packaging and protect the rights and interests of the recipient.

[0030] In addition, the present invention also provides a delivery cabinet, wherein the delivery cabinet is provided with a plurality of delivery boxes for placing express mails, and the delivery boxes are provided with a weighing mechanism for weighing the express mails;

[0031] The delivery box is provided with a camera for acquiring express image information, a speaker for playing express pickup information, and a microphone for communication;

[0032] The delivery box is also provided with a processor, a memory, and a sending device, and the processor is used to implement the above-mentioned receiving and returning methods;

[0033] The sending device is used to transmit data;

[0034] The memory is used to store data generated during the receipt and return process.

[0035] Compared with the prior art, the delivery box provided by the present invention has the following beneficial effects: by setting a weighing mechanism to weigh the express parcel, it is possible to determine whether the express parcel is stolen or damaged, thereby reducing the recipient's return workload; a camera and a microphone are provided to provide conditions for manual inspection; the memory can store the data generated during the receipt and return process, providing evidence support for subsequent sales disputes. BRIEF DESCRIPTION OF THE DRAWINGS

[0036] Figure 1 The present invention is a flow chart of the express delivery receipt and return method. DETAILED DESCRIPTION

[0037] The preferred embodiments of the present invention are described below in conjunction with the accompanying drawings. It should be understood that the preferred embodiments described herein are only used to illustrate and explain the present invention, and are not used to limit the present invention.

[0038] See also Figure 1 The present invention provides a method for receiving and returning express mail, comprising the steps of:

[0039] S1. Open the delivery box based on the recipient information. In this step, after the courier enters the recipient information, the delivery box matches the recipient information with the delivery box information. After the match is successful, the corresponding delivery box door will be opened to avoid the situation where the express is delivered to the wrong delivery box.

[0040] The receiving information can be the recipient's mobile phone number, matching information, name + phone number, or a key obtained from or agreed upon by the recipient. The receiving information or key does not need to be generated separately, and this information can be included in the regular express logistics information: the recipient can assign the key in the express information when placing an order, and enter the receiving information through the panel. As long as the information can match the delivery box and the delivery box door can be opened, it means that the courier has selected the correct delivery box.

[0041] S2. Weighing the express. Considering that the present invention is applied to express, fresh food delivery and other items that do not pass through the logistics center, the express weighing needs to be accurate to grams.

[0042] S3. If the difference between the current weight of the express and the weight information is not within the first set range, the recipient's manual inspection is triggered, and the weight information is obtained by identifying the express through the delivery box.

[0043] The express delivery company needs to weigh the parcel when receiving it in order to determine the service fee, so it only needs to enter the weighing result into the system, and then the delivery cabinet can obtain the weighing information from the express delivery company's system. This step can be established on the basis of existing technology, making use of existing information and saving a lot of social resources.

[0044] The damage of the express is judged by the difference between the current weight and the original weight. The first setting range is based on the impact of the environment on the express, such as changes in the physical state of the express caused by the environment, the impact of air humidity on the packaging, or the loss of water inside the express and the express being immersed in water. The weight change of the express is used as the basis for judging whether the express is damaged. By obtaining the physical changes of the express, it is possible to effectively identify and analyze whether the express is damaged or whether it has been stolen during the delivery process, and use this as a trigger for abnormal conditions for manual inspection.

[0045] S4. In the manual inspection step, first, a manual inspection reminder is sent to the recipient; after obtaining the recipient's consent access signal, the camera is turned on to obtain the image information of the express delivery, and at the same time, the speaker and microphone are turned on to communicate with the courier; finally, after the recipient remotely checks the image information, a receipt instruction or a rejection instruction is issued through the terminal device.

[0046] The recipient can pre-set a terminal device as the receiving device, such as a mobile phone, tablet computer, computer, etc. When manual inspection is required, the recipient can perform manual inspection through the terminal device.

[0047] The recipient detects the appearance of the express based on the image information to decide whether to refuse or return the express. The recipient does not need to inspect and return the express at the receiving point. If the recipient confirms that there is no problem and can receive the express, the terminal device sends the receipt information. At this time, the courier needs to put the express back into the delivery box, close the delivery box door, complete the delivery, and send the express information to the terminal device. If the recipient believes that the express needs to be refused or returned, the terminal device sends a refusal information, and the courier needs to take the express for return processing. The express cannot be put into the delivery box, and the delivery box door is closed.

[0048] If the recipient confirms receipt and issues a receipt instruction, and the express is already in the delivery box, the delivery box door will be automatically closed, or if the difference between the current weight and the weight information is within the first set range, it means that the possibility of the express being damaged or stolen is low, so the delivery box will be closed.

[0049] If the recipient issues a refusal instruction when confirming refusal, and the express is not on the weighing mechanism, it may be that the express has not been put in, stored in the inner warehouse, or taken out after being put in. Therefore, as long as it is not on the weighing device, the cabinet door will automatically close after a delay of 5-10 seconds.

[0050] After the recipient receives the package, the following steps are also included:

[0051] S5. Remind the recipient to pick up the goods. Based on the matching times of the receiving information (representing the number of express parcels), the number of goods to be picked up is calculated to remind the recipient to pick up the express parcels. The present invention provides two reminder methods:

[0052] 1. Obtain the location information of the recipient; when the distance between the location information and the delivery box is within the second set range, turn on the speaker or terminal device to remind the recipient to pick up the goods. For example, when the delivery cabinet is placed at the recipient's doorstep, when the recipient is within a 2-meter radius of the delivery cabinet, a pickup reminder will be broadcast.

[0053] 2. According to the recipient's access control system message, turn on the speaker or terminal device to remind the recipient to pick up the goods. The access control system message can be for the recipient. For example, when the delivery cabinet is placed at the recipient's door, when the recipient swipes a card or scans his face to enter the door, a pickup reminder will be broadcast.

[0054] The above technical solution can improve privacy. There is no need to write the recipient's name and phone number on the express. It is sufficient to write the recipient's address or delivery box number on the express. Because the delivery personnel find the express box and complete the delivery based on the address and express box number, the recipient's name and phone number are not required under normal circumstances. Under abnormal circumstances, inspection is also achieved through video and audio, and the information transmission of operations such as receipt or rejection is completed through the Internet (or Bluetooth, self-organizing network, etc.) network technology where the delivery cabinet is located, which realizes the convenience of rejection and return. It does not require the mobile device of the courier, nor the name and phone number of the recipient, so it has a strong protection effect on privacy.

[0055] The present invention also provides a delivery cabinet, which is provided with a plurality of delivery boxes for placing express mails, and the delivery boxes are provided with a weighing mechanism for weighing the express mails; the delivery box is provided with a camera for obtaining image information of the express mails, a loudspeaker for playing the information of picking up the express mails, and a microphone for communicating; the delivery box is also provided with a processor, a memory, and a sending device, and the processor is used to implement the above-mentioned receiving and returning methods; the sending device is used to transmit data; the memory is used to store data generated during the receiving and returning process, such as images generated during manual inspection, rejection information sent by the recipient, etc. These data are uploaded to a third-party server for storage, have legal effect, and can be used as third-party evidence when a dispute occurs between the shipper, the express service provider and the recipient, especially to help the recipient maintain his own rights and interests, and play an important role in the scope of intelligence.

[0056] The delivery box of the present invention can also realize the delivery and collection of items between relatives, friends and neighbors, that is, the person placing the items can open the delivery box door by entering the key between the person placing the items and the recipient, or the QR code sent by the recipient in real time through the APP on the scanning camera or control panel. It can also realize the delivery and collection of fresh fast food, that is, the key or phone number reserved when placing an online order is entered on the control panel of the delivery box to open the delivery box door. Both types of delivery and collection methods do not require professional equipment to give the delivery information, so the application range is wider.

[0057] Next, the present invention is further explained in conjunction with the specific implementation process, as follows:

[0058] Before starting to use the drop box, the recipient can enter the receiving device through the drop box panel or the terminal device of the drop box applet.

[0059] When the courier arrives at the delivery box, he enters the delivery information through the panel on the delivery box, or scans the QR code or barcode of the express through the camera. When the delivery information is matched successfully, the delivery box door opens. If the delivery box door is not opened at this time, the corresponding situation is that the delivery information is entered incorrectly, or the express does not belong to the owner of the delivery box. At this time, the courier checks the delivery information.

[0060] When the receiving information is matched successfully, the delivery box door opens and the courier places the package into the delivery box. At this time, the weighing mechanism at the bottom of the delivery box senses the package and opens to weigh the package to obtain the current weight of the package. The current weight is compared with the original weight. If the difference between the current weight and the original weight is within the first set range, the delivery box closes automatically. At the same time, the physical data of the package (weight, size), the data entered by the merchant (shipping unit, package content), and the data entered by the express service provider (shipping place, transit place, distribution place) are sent to the terminal device designated by the recipient through the Internet, ad hoc network or Bluetooth and other communication technologies at the location of the delivery box.

[0061] If the difference between the two is not within the first set range, the processor of the delivery box sends the abnormal situation to the terminal set by the recipient, and issues a warning reminder and a request for remote inspection by the recipient, triggering the recipient's manual inspection.

[0062] Subsequently, when the recipient agrees to intervene in the remote inspection, an intervention instruction is issued to the delivery box, and the camera and microphone on the delivery box are turned on. The camera obtains the image information of the express in real time. In order to be able to fully understand the condition of the express outer packaging, the courier picks up the express, displays the express from multiple angles under the camera, and communicates with the recipient through the microphone. After the recipient confirms the damage of the express outer packaging and believes that there is no problem with the express, the receipt information is sent through the terminal device. When receiving the receipt information, the courier puts the express back into the delivery box. When the delivery box detects the presence of the express, it automatically closes the delivery box door; if the recipient believes that the express is seriously damaged or there are other problems, a rejection information is sent through the terminal device. At this time, the recipient refuses to accept the express and the courier returns the express. At the same time, if the courier still puts the express back into the delivery box, the delivery box cannot close the door.

[0063] When the recipient returns home, the recipient is reminded to pick up the package. When the recipient arrives near the location, the speaker is turned on to remind the recipient to take the package from the delivery box. Or when the delivery cabinet obtains the recipient's arrival at home through the access control system or face recognition device at the recipient's location, a reminder is issued through the terminal device, or the speaker is turned on to remind the recipient to pick up the package.

[0064] The above are only preferred embodiments of the present application and are not intended to limit the present application. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and principles of the present application should be included in the protection scope of the present application.

Claims

1. A method for receiving and returning express mail, characterized in that: Includes steps: Open the drop box based on the receipt information; Weigh the express shipment; If the difference between the current weight of the express and the weight information is not within the first set range, a manual inspection by the recipient is triggered, and the weight information is obtained by identifying the express through the delivery box.

2. The method for receiving and returning goods according to claim 1, characterized in that: It also includes the steps of manual inspection: Send manual inspection reminders to recipients; After receiving the recipient's consent signal, the camera is turned on to obtain the image information of the express delivery, and the speaker and microphone are turned on to obtain the audio information; After the recipient remotely checks the image information, he / she issues a receiving instruction or a rejecting instruction through the terminal device.

3. The method for receiving and returning goods according to claim 2, characterized in that: When the receiving instruction is obtained or the difference between the current weight and the weight information is within the first set range, the step of: When the express is detected in the drop box, close the drop box.

4. The method for receiving and returning goods according to claim 2, characterized in that: When a rejection instruction is obtained, the following steps are also included: When it is detected that the express is not in the weighing mechanism, the delivery box is closed.

5. The method for receiving and returning goods according to claim 1, characterized in that: If the difference between the current weight of the express and the weight information is within the set range, the express information will be sent to the recipient.

6. The method for receiving and returning goods according to claim 5, characterized in that: After the recipient receives the express information, the following steps are also included: Remind the recipient to pick up the item.

7. The method for receiving and returning goods according to claim 6, characterized in that: The step of reminding the recipient to pick up the goods includes: Get the recipient's location information; When the distance between the location information and the delivery box is within a second set range, the speaker or terminal device is turned on to remind the recipient to pick up the goods.

8. The method for receiving and returning goods according to claim 6, characterized in that: The step of reminding the recipient to pick up the goods includes: According to the recipient's access control system message, turn on the speaker or terminal device to remind the recipient to pick up the goods.

9. The method for receiving and returning goods according to claim 1, characterized in that: The step of opening the delivery box based on the receipt information includes: Get the delivery information entered by the courier; If the recipient information matches the information in the drop box, the drop box will be opened.

10. A delivery cabinet, characterized in that: The delivery cabinet is provided with a plurality of delivery boxes for placing express mails, and the delivery boxes are provided with a weighing mechanism for weighing the express mails; The delivery box is provided with a camera for acquiring express image information, a speaker for playing express pickup information, and a microphone for communication; The delivery box is also provided with a processor, a memory, and a sending device, and the processor is used to implement the receiving and returning method according to any one of claims 1 to 9; The sending device is used to transmit data; The memory is used to store data generated during the receipt and return process.

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