A customer experience monitoring device and system based on the Internet

Abstract

The present invention discloses an Internet-based customer experience monitoring device and system, wherein a display stand and a support plate of a support component are installed on both sides of a support rod, a display screen, headphones and speakers of the display component are placed on the display stand, multiple cameras of a monitoring component are installed on the display screen, a gravity sensor is arranged on the support plate, and a controller is arranged under the display stand and connected to the display object via a data line. The display object can be fully displayed through the display screen, headphones and speakers, the camera can obtain facial images during use, as well as usage parameters such as usage duration, and correct the duration of a person through gravity data, and combined with the usage information of the display object collected by the data line, the customer's use of electronic products and related reactions can be monitored and judged, and the experience of all customers can be summarized, so as to provide guidance for product design optimization.

Description

Technical Field

[0001] The present invention relates to the field of monitoring devices, and in particular to an Internet-based customer experience monitoring device and system. Background Art

[0002] Electronic products are usually displayed offline through display counters, and the flow of people can be easily counted through monitoring devices.

[0003] Existing devices do not provide a good user experience and are unable to monitor people's usage and feedback during use, making it impossible to collect sufficient information to provide guidance for the design of the next generation of products. Summary of the invention

[0004] The purpose of the present invention is to provide an Internet-based customer experience monitoring device and system, aiming to solve the problem that the existing devices have poor experience effects and cannot obtain effective information through monitoring to guide product improvements.

[0005] To achieve the above-mentioned purpose, in a first aspect, the present invention provides an Internet-based customer experience monitoring device, comprising a supporting component, a display component and a monitoring component, wherein the supporting component comprises a display stand, a supporting plate and a supporting rod, wherein the supporting plate is fixedly connected to the supporting rod and is located on one side of the supporting rod, and the display stand is fixedly connected to the supporting rod and is located on one side of the supporting plate, wherein the display component comprises a display screen, earphones and a speaker, wherein the display screen is fixedly connected to the display stand and is located on one side of the display stand, wherein the earphones are detachably connected to the display stand and are located on one side of the display stand, wherein the speaker is fixedly connected to the display stand and is located on one side of the display stand, wherein the monitoring component comprises a camera, a gravity sensor, a controller and a data cable, wherein there are multiple cameras, wherein multiple cameras are fixedly connected to the display screen and are located on a side of the display screen away from the display screen, wherein the gravity sensor is fixedly connected to the supporting plate and is located on one side of the supporting plate, wherein the controller is fixedly connected to the display stand and is located on a side of the display stand away from the display screen, and wherein the data cable is fixedly connected to the controller and passes through the display stand.

[0006] Wherein, the camera includes a camera body, a support base and a rotating motor, the rotating motor is fixedly connected to the display screen and is located on one side of the display screen, the support base is fixedly connected to the rotating shaft of the rotating motor and is located on one side of the rotating motor, and the camera body is fixedly connected to the support base and is located on one side of the support base.

[0007] Wherein, the camera further includes a protective cover, which is fixedly connected to the display screen and covers the camera body.

[0008] Wherein, the controller includes a storage unit, a wireless communication unit and a power supply unit, and the storage unit, the wireless communication unit and the power supply unit are electrically connected in sequence.

[0009] Wherein, the monitoring component also includes a waterproof cover, which is fixedly connected to the gravity sensor and covers the gravity sensor.

[0010] In a second aspect, the present invention also provides an Internet-based customer experience monitoring system, comprising: an Internet-based customer experience monitoring device and a feedback component, the feedback component comprising a feedback button, a feedback screen and a microphone, the feedback button being fixedly connected to the display stand and located on one side of the display stand, the feedback screen being fixedly connected to the display stand and located on a side close to the feedback button, and the microphone being electrically connected to the controller and located on one side of the display stand.

[0011] Wherein, the microphone comprises a microphone body and an extension line, wherein the extension line is electrically connected to the microphone body and the controller and is located between the microphone body and the controller.

[0012] The present invention relates to an Internet-based customer experience monitoring device and system, wherein the support plate is fixedly connected to the support rod, the display stand is fixedly connected to the support rod, the support rod is used to support the display stand, so that display objects can be placed on the display stand; the display screen is fixedly connected to the display stand, the display screen is used to dynamically display various features of the display objects, so that users can have a deeper understanding, the earphones can play the audio generated by the display screen, so that users can receive the use signal alone to avoid affecting other people, the speaker is used to play the audio signal of the display screen, so that more people can receive the explanation of the display objects; a plurality of cameras are fixedly connected to the display screen, the cameras can obtain facial images during use, as well as usage parameters such as usage time, the gravity sensor is fixedly connected to the support plate, and the The gravity sensor is used to collect the total weight information of the person on the support plate to assist in judging the user's usage time. The controller is fixedly connected to the display stand, and the data cable is used to connect to the display object and collect the usage information of the display object. Then the controller can upload all the collected information to the cloud via the Internet, so as to record the person's usage status through video data, correct the person's duration through gravity data, and combine the usage information of the display object, so as to monitor and judge the customer's use of electronic products and related reactions, and summarize the experience of all customers, so as to provide guidance for product design optimization, enhance the interactivity between enterprises and customers, and make the experience effect better, thereby solving the problem that the existing device has poor experience effect and cannot obtain effective information through monitoring to guide product improvement. BRIEF DESCRIPTION OF THE DRAWINGS

[0013] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0014] Figure 1 It is a top structural diagram of an Internet-based customer experience monitoring device of the present invention;

[0015] Figure 2 It is a bottom structural diagram of an Internet-based customer experience monitoring device of the present invention;

[0016] Figure 3 yes Figure 2 Schematic cross-sectional view of ;

[0017] Figure 4It is a structural diagram of an Internet-based customer experience monitoring system of the present invention;

[0018] Figure 5 It is a structural diagram of the controller of the present invention.

[0019] 1-support component, 2-display component, 3-monitoring component, 4-feedback component, 11-display stand, 12-support plate, 13-support rod, 21-display screen, 22-earphone, 23-speaker, 31-camera, 32-gravity sensor, 33-controller, 34-data cable, 35-waterproof cover, 41-feedback button, 42-feedback screen, 43-microphone, 211-display screen body, 212-lifting screw, 213-lifting motor, 214-support column, 311-camera body, 312-support base, 313-rotating motor, 314-protective cover, 331-storage unit, 332-wireless communication unit, 333-power supply unit, 431-microphone body, 432-extension cable. DETAILED DESCRIPTION

[0020] Embodiments of the present invention are described in detail below, examples of which are shown in the accompanying drawings, wherein the same or similar reference numerals throughout represent the same or similar elements or elements having the same or similar functions. The embodiments described below with reference to the accompanying drawings are exemplary and are intended to be used to explain the present invention, and should not be construed as limiting the present invention.

[0021] In the description of the present invention, it should be understood that the terms "length", "width", "up", "down", "front", "back", "left", "right", "vertical", "horizontal", "top", "bottom", "inside", "outside" and the like indicate positions or positional relationships based on the positions or positional relationships shown in the drawings, and are only for the convenience of describing the present invention and simplifying the description, rather than indicating or implying that the device or element referred to must have a specific orientation, be constructed and operated in a specific orientation, and therefore cannot be understood as limiting the present invention. In addition, in the description of the present invention, "multiple" means two or more, unless otherwise clearly and specifically defined.

[0022] See also Figure 1 to Figure 5 The present invention provides an Internet-based customer experience monitoring device, comprising:

[0023] A support component 1, a display component 2 and a monitoring component 3, wherein the support component 1 includes a display stand 11, a support plate 12 and a support rod 13, wherein the support plate 12 is fixedly connected to the support rod 13 and is located on one side of the support rod 13, wherein the display stand 11 is fixedly connected to the support rod 13 and is located on one side of the support plate 12, wherein the display component 2 includes a display screen 21, a headset 22 and a speaker 23, wherein the display screen 21 is fixedly connected to the display stand 11 and is located on one side of the display stand 11, wherein the headset 22 is detachably connected to the display stand 11 and is located on one side of the display stand 11, wherein the speaker 23 is fixedly connected to the display stand 11 The monitoring component 3 includes a camera 31, a gravity sensor 32, a controller 33 and a data line 34. There are multiple cameras 31. Multiple cameras 31 are fixedly connected to the display screen 21 and are located on a side of the display screen 21 away from the display screen 21. The gravity sensor 32 is fixedly connected to the support plate 12 and is located on one side of the support plate 12. The controller 33 is fixedly connected to the display table 11 and is located on a side of the display table 11 away from the display screen 21. The data line 34 is fixedly connected to the controller 33 and passes through the display table 11.

[0024] In this embodiment, the support assembly 1 includes a display stand 11, a support plate 12 and a support rod 13, wherein the support plate 12 is fixedly connected to the support rod 13 and is located on one side of the support rod 13, the display stand 11 is fixedly connected to the support rod 13 and is located on one side of the support plate 12, the support rod 13 is used to support the display stand 11, so that display objects can be placed on the display stand 11, and the support plate 12 is placed on one side of the support rod 13 to support customers; the display assembly 2 includes a display screen 21, headphones 22 and a speaker 23, the display screen 21 is fixedly connected to the display stand 11 and is located on one side of the display stand 11, and the display screen 21 is used to display objects The various features of the display 11 are dynamically displayed to facilitate users to have a deeper understanding. The earphone 22 is detachably connected to the display stand 11 and is located on one side of the display stand 11. The earphone 22 can play the audio generated by the display screen 21, so that the user can receive the use signal alone to avoid affecting other people. The speaker 23 is fixedly connected to the display stand 11 and is located on one side of the display stand 11. The speaker 23 is used to play the audio signal of the display screen 21, so that more people can receive the explanation of the display object; the monitoring component 3 includes a camera 31, a gravity sensor 32, a controller 33 and a data cable 34. There are multiple cameras 31. The plurality of cameras 31 are fixedly connected to the display screen 21 and are located on a side of the display screen 21 away from the display stand 11. The cameras 31 can obtain facial images during use, as well as usage parameters such as usage duration. The gravity sensor 32 is fixedly connected to the support plate 12 and is located on one side of the support plate 12. The gravity sensor 32 is used to collect total weight information of a person on the support plate 12 to assist in determining the user's usage time. The controller 33 is fixedly connected to the display stand 11 and is located on a side of the display stand 11 away from the display screen 21. The data cable 34 is fixedly connected to the controller 33 and passes through the display stand 11. The data line 34 is used to connect with the display objects and collect the usage information of the display objects. Then the controller 33 can upload all the collected information to the cloud through the Internet, so as to record the usage status of people through video data, correct the duration of people through gravity data, and combine with the usage information of the display objects, so as to monitor and judge the customer's use of electronic products and related reactions, and summarize the experience of all customers, so as to provide guidance for product design optimization, enhance the interactivity between enterprises and customers, and make the experience effect better, thereby solving the problem that the existing device has poor experience effect and cannot obtain effective information through monitoring to guide product improvement.

[0025] Furthermore, the camera 31 includes a camera body 311, a support base 312 and a rotating motor 313, the rotating motor 313 is fixedly connected to the display screen 21 and is located on one side of the display screen 21, the support base 312 is fixedly connected to the rotating shaft of the rotating motor 313 and is located on one side of the rotating motor 313, and the camera body 311 is fixedly connected to the support base 312 and is located on one side of the support base 312.

[0026] In this embodiment, the shell of the display screen 21 is used to support the rotating motor 313, and the rotating motor 313 can drive the support base 312 to rotate, thereby driving the camera body 311 placed on the support base 312 to rotate, so that the camera body 311 placed on the support base 312 can be rotated to monitor the customer more accurately and improve the efficiency of data collection.

[0027] Furthermore, the camera 31 also includes a protective cover 314 , which is fixedly connected to the display screen 21 and covers the camera body 311 .

[0028] In this embodiment, the protective cover 314 is made of dark-colored material, which can protect the camera 31 from external damage while not affecting the customer's product experience, thereby achieving a better monitoring effect.

[0029] Furthermore, the controller 33 includes a storage unit 331 , a wireless communication unit 332 and a power supply unit 333 , and the storage unit 331 , the wireless communication unit 332 and the power supply unit 333 are electrically connected in sequence.

[0030] In this embodiment, the storage unit 331 is used to temporarily store the mobile phone usage trace records collected by the data cable 34, the gravity information records collected by the gravity sensor 32, and the video signal records collected by the camera 31, and then upload these records to the cloud through the network via the wireless communication unit 332 for centralized analysis and processing, and all units are powered by the power supply unit 333.

[0031] Furthermore, the display screen 21 includes a display screen body 211, a lifting screw 212 and a lifting motor 213. The lifting motor 213 is fixedly connected to the display stand 11 and is located on one side of the display stand 11. The lifting screw 212 is fixedly connected to the rotating shaft of the lifting motor 213 and is located on one side of the lifting motor 213. The display screen body 211 is threadedly connected to the lifting screw 212, and the lifting screw 212 passes through the display screen 21.

[0032] In this embodiment, the display stand 11 supports the lifting motor 213, and the lifting motor 213 can drive the lifting screw 212 to rotate, thereby driving the display screen body 211 to rotate and rise, so that the display screen body 211 can be accurately adjusted according to the height of different messengers. While facilitating customers' viewing, the height of the camera 31 can also be adjusted to make monitoring more convenient.

[0033] Furthermore, the display screen 21 further includes a support column 214 , the support column 214 is fixedly connected to the display stand 11 , and the display screen body 211 is slidably connected to the support column 214 .

[0034] In this embodiment, the support column 214 is used to support the display screen body 211 so that the display screen body 211 does not rotate when being raised or lowered, thereby improving stability during movement.

[0035] Furthermore, the monitoring component 3 also includes a waterproof cover 35 , which is fixedly connected to the gravity sensor 32 and covers the gravity sensor 32 .

[0036] In this embodiment, since the gravity sensor 32 is disposed on the ground, it is easy for impurities and water to enter and cause damage, so the waterproof cover 35 is provided to protect the gravity sensor 32 from being damaged.

[0037] Second, see Figure 4 The present invention also provides an Internet-based customer experience monitoring system, comprising: an Internet-based customer experience monitoring device and a feedback component 4, wherein the feedback component 4 comprises a feedback button 41, a feedback screen 42 and a microphone 43, wherein the feedback button 41 is fixedly connected to the display stand 11 and is located on one side of the display stand 11, the feedback screen 42 is fixedly connected to the display stand 11 and is located on a side close to the feedback button 41, and the microphone 43 is electrically connected to the controller 33 and is located on one side of the display stand 11.

[0038] In this embodiment, the feedback screen 42 can scroll to display questions that the user needs to answer, so that the user can make a selection through the feedback button 41. Compared with virtual buttons, it is more interesting and makes customers more inclined to actively operate, so that the customer's experience information can be further collected. The microphone 43 can also collect customer opinions by recording and upload them to the cloud through the controller 33 for voice recognition, so that experience information can also be collected.

[0039] Furthermore, the microphone 43 includes a microphone body 431 and an extension line 432 . The extension line 432 is electrically connected to the microphone body 431 and the controller 33 , and is located between the microphone body 431 and the controller 33 .

[0040] In this embodiment, the extension line 432 is convenient for extending the microphone body 431, making it easier to take out the microphone body 431 for user's use.

[0041] Working principle and use process of the present invention: please refer to Figure 1 and Figure 2 After the present invention is installed, the display object and the data cable 34 are connected and placed on the display stand 11. The customer can understand the display object through the display screen body 211, the speaker 23 and the earphone 22, so as to have a better experience. The display screen body 211 can automatically adjust the height according to the information obtained by the camera 31, so that the customer can watch more conveniently. Then, the gravity change on the support plate 12 is recorded by the gravity sensor 32, so as to assist in correcting the judgment of the video signal on the customer's use time, so as to improve the accuracy. Combined with the usage information of the display object, the customer's use of the electronic product and related reactions can be monitored and judged. Then, the feedback component 4 collects information that is inconvenient to obtain through video signals, and summarizes the experience of all customers, so as to provide guidance for the design optimization of the product, enhance the interactivity between the enterprise and the customer, and make the experience effect better, thereby solving the problem that the existing device has a poor experience effect and cannot obtain effective information through monitoring to guide product improvement.

[0042] The above disclosure is only a preferred embodiment of the present invention, and it certainly cannot be used to limit the scope of the rights of the present invention. A person of ordinary skill in the art can understand that the implementation of all or part of the processes of the above embodiment and the equivalent changes made in accordance with the claims of the present invention still fall within the scope of the invention. It should be noted that the information (including but not limited to user personal information, etc.), data (including but not limited to data used for analysis, stored data, displayed data, etc.) and signals (including but not limited to signals transmitted between the controller and the cloud, etc.) involved in this application are all authorized by the user or fully authorized by all parties, and the collection, use and processing of relevant data need to comply with the relevant laws, regulations and standards of relevant countries and regions. For example, the "facial image data" involved in this application are all obtained with full authorization.

Claims

1. A customer experience monitoring device based on the Internet, characterized in that: The display assembly comprises a support component, a display component and a monitoring component, wherein the support component comprises a display stand, a support plate and a support rod, wherein the support plate is fixedly connected to the support rod and is located on one side of the support rod, wherein the display stand is fixedly connected to the support rod and is located on one side of the support plate, wherein the display component comprises a display screen, earphones and a speaker, wherein the display screen is fixedly connected to the display stand and is located on one side of the display stand, wherein the earphones are detachably connected to the display stand and are located on one side of the display stand, wherein the speaker is fixedly connected to the display stand and is located on one side of the display stand, wherein the monitoring component comprises a camera, a gravity sensor, a control The device comprises a controller and a data cable, wherein the number of the cameras is multiple, the multiple cameras are fixedly connected to the display screen and are located on a side of the display screen away from the display stand, the gravity sensor is fixedly connected to the support plate and is located on a side of the support plate, the controller is fixedly connected to the display stand and is located on a side of the display stand away from the display screen, the data cable is fixedly connected to the controller and passes through the display stand, the camera obtains a facial image of a user when using the device, and the usage time, and the gravity sensor is used to collect the total weight information of a person on the support plate to assist in determining the usage time of the user; The camera comprises a camera body, a support base and a rotating motor, wherein the rotating motor is fixedly connected to the display screen and is located on one side of the display screen, the support base is fixedly connected to a rotating shaft of the rotating motor and is located on one side of the rotating motor, and the camera body is fixedly connected to the support base and is located on one side of the support base; The display screen includes a display screen body, a lifting screw and a lifting motor. The lifting motor is fixedly connected to the display stand and is located on one side of the display stand. The lifting screw is fixedly connected to the rotating shaft of the lifting motor and is located on one side of the lifting motor. The display screen body is threadedly connected to the lifting screw, and the lifting screw passes through the display screen.

2. The Internet-based customer experience monitoring device according to claim 1, characterized in that: The camera also includes a protective cover, which is fixedly connected to the display screen and covers the camera body.

3. The Internet-based customer experience monitoring device according to claim 1, characterized in that: The controller includes a storage unit, a wireless communication unit and a power supply unit, and the storage unit, the wireless communication unit and the power supply unit are electrically connected in sequence.

4. The Internet-based customer experience monitoring device according to claim 1, characterized in that: The monitoring component also includes a waterproof cover, which is fixedly connected to the gravity sensor and covers the gravity sensor.

5. An Internet-based customer experience monitoring system, comprising an Internet-based customer experience monitoring device as claimed in any one of claims 1 to 4, characterized in that: It also includes a feedback component, which includes a feedback button, a feedback screen and a microphone. The feedback button is fixedly connected to the display stand and is located on one side of the display stand. The feedback screen is fixedly connected to the display stand and is located on a side close to the feedback button. The microphone is electrically connected to the controller and is located on one side of the display stand.

6. The Internet-based customer experience monitoring system according to claim 5, characterized in that: The microphone includes a microphone body and an extension line. The extension line is electrically connected to the microphone body and the controller and is located between the microphone body and the controller.

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