A matter change management system

Abstract

The invention discloses a matter change management system, which comprises a change acceptance subsystem and a change management subsystem; the change acceptance subsystem comprises a time sequence task processing module and a to-do work order management module; the change management subsystem comprises a work order monitoring module, a work order allocation management module and a time sequence task management module; the acceptor confirms the start of work order processing, the confirmation of work order processing completion and the work order transfer through the to-do work order management module; the manager sets the time sequence tasks of each acceptor through the time sequence task management module; all the matter change work orders being processed, the timed matter change work orders and the completion degree of the matter change work orders are monitored through the work order monitoring module, and the duration of the matter change of each acceptor is counted and the work order is transferred through the work order allocation management module. By implementing the invention, the digital management of existing matter changes can be realized, and the management efficiency of matter changes can be improved.

Description

Technical Field

[0001] The present invention relates to the field of computer technology, and in particular to a matter change management system. Background Art

[0002] At present, the data centers of various banks have established a closed-loop control system that runs through the pre-, mid- and post-event change management work based on the existing systems, processes and tools. The work focuses mainly on pre-approval, post-event summary and analysis. There is no specific digital solution for the mid-event, that is, the process of various matters change, the time sequence management of matter change, the human resource arrangement for implementing the change, and the progress of the matter change stage, so it is impossible to achieve digital management of matter change. Summary of the invention

[0003] The embodiment of the present invention provides a matter change management system, which can realize digital management of matter changes, realize time arrangement, personnel allocation and matter change progress monitoring in the matter change process.

[0004] An embodiment of the present invention provides a matter change management system, a change acceptance subsystem and a change management subsystem;

[0005] The change acceptance subsystem includes: a time sequence task processing module and a to-do work order management module;

[0006] The time sequence task processing module is used to display the time sequence tasks that the acceptor needs to process; wherein the time sequence tasks include the matter change work orders that the acceptor needs to process at a series of time points; after responding to the acceptor's confirmation operation on the time sequence task, the matter change work orders in the time sequence task are transmitted as to-do matter change work orders to the to-do work order management module;

[0007] The to-do work order management module is used to display each to-do change work order of the acceptor; in response to the acceptor's operation of confirming the to-do change work order, set the work order status information of the confirmed to-do change work order to being processed; in response to the acceptor's confirmation completion operation after completing the processing of the to-do change work order, set the work order status information of the to-do change work order that has been processed to completed; and in response to the acceptor's transfer operation of the to-do change work order, transfer the to-do change work order;

[0008] The change management subsystem includes: a work order monitoring module, a work order allocation management module and a time sequence task management module;

[0009] The work order monitoring module is used to display all the work orders for changes to items being processed by the current manager at the current moment; to display all the work orders for changes to items that have timed out under the current manager; and to calculate and display the degree of completion of all the work orders for changes to items under the current manager at the current moment;

[0010] The work order allocation management module is used to count the time required for each of the acceptors to complete processing the matter change work orders under their names one by one, obtain the duration of the matter change of each of the acceptors, and then display the duration of the matter change of each of the acceptors; and, in response to the current manager's operation of transferring the matter change work order of the acceptor whose matter change duration exceeds the preset time threshold when the duration of the matter change of the acceptor exceeds the preset time threshold, transfer the matter change work order to be transferred;

[0011] The time sequence task management module is used to respond to the time sequence task setting operation of the current manager and set the matter change work order that each acceptor needs to process at a series of time points.

[0012] Further, the work order monitoring module includes: a first work order display unit, a second work order display unit and a progress display unit;

[0013] The first work order display unit is used to display the work order status information of the current manager as the matter change work order being processed at the current moment;

[0014] The second work order display unit is used to determine whether each of the matter change work orders under the current manager has been processed at the current moment according to the preset processing completion time and work order status information of each matter change work order, and to treat the unprocessed matter change work orders as timed-out work orders and display the timed-out work orders;

[0015] The progress display unit is used to calculate the number of matter change work orders that have been processed based on the work order status information of each matter change work order under the name of the current manager at the current moment, and then calculate the ratio of the number of matter change work orders that have been processed to the number of all matter change work orders under the name of the current manager, obtain the overall completion degree of the matter change work orders, and display the completion degree of the matter change work orders.

[0016] Furthermore, the work order monitoring module also includes: a work order processing prediction unit; the work order processing prediction unit is used to predict the matter change work orders that will be in the processing state when the first preset moment in the future arrives based on the preset start and completion time, preset processing end time and work order status information of each matter change work order under the name of the current manager, and then display the predicted matter change work orders.

[0017] Furthermore, the work order monitoring module also includes: a work order completion prediction unit; the work order completion prediction unit is used to predict the number of matter change work orders that will be in a completed state when the second preset moment in the future arrives based on the preset processing completion time and work order status information of each matter change work order under the name of the current manager, and obtain a predicted value; based on the predicted value and the number of all matter change work orders, calculate the overall completion degree of the matter change work orders when the second preset moment in the future arrives, obtain the predicted completion degree, and display the predicted completion degree.

[0018] Furthermore, the work order allocation management module includes a matter change duration statistics unit and a work order transfer unit;

[0019] The event change duration statistics unit is used to count the time required for each acceptor to complete the event change work order under their name according to the preset start processing time and the preset processing completion time of the event change work order, obtain the event change duration of each acceptor, and then display the event change duration of each acceptor;

[0020] The work order transfer unit is used to respond to the current manager's operation of transferring the matter change work order of the recipient whose matter change duration exceeds the preset time threshold when the recipient's matter change duration exceeds the preset time threshold, obtain the target recipient information when the matter change work order is transferred, and transfer the matter change work order to the corresponding recipient according to the target recipient information.

[0021] Furthermore, it also includes a work order concurrent processing quantity statistics unit; the work order concurrent processing quantity statistics unit is used to count the number of matter change work orders that each acceptor needs to concurrently process at a preset time according to the preset start processing time and the preset processing completion time of the matter change work order, obtain the number of work orders concurrently processed by each acceptor at the preset time, and then display the number of work orders concurrently processed;

[0022] The work order transfer unit is also used to respond to the current manager's operation of transferring the matter change work order of the recipient whose concurrent work order processing number exceeds the preset number threshold when the recipient's concurrent work order processing number exceeds the preset number threshold, obtain the second target recipient information when the matter change work order is transferred, and transfer the matter change work order to the corresponding recipient according to the second target recipient information.

[0023] Furthermore, the time sequence task management module is also used to respond to the current manager's confirmation operation on the set time sequence task, and transmit the set time sequence task to the time sequence task processing module of the corresponding acceptor.

[0024] Furthermore, the matter change management system also includes a change progress statistics subsystem; the change progress statistics subsystem is used to count the completion of the matter change work orders under the name of the manager, generate the overall change completion of the system work orders, and then display the overall change completion of the system work orders.

[0025] The following beneficial effects are achieved by implementing the embodiments of the present invention:

[0026] The embodiment of the present invention provides a matter change management system, which includes a change acceptance subsystem and a change management subsystem; the change acceptance subsystem includes a time sequence task processing module and a to-do work order management module; the change management subsystem includes a work order monitoring module, a work order allocation management module and a time sequence task management module; the acceptor checks the time sequence tasks under his name through the time sequence task processing module, and confirms the start of work order processing, the completion of work order processing and the transfer of work orders for to-do matter change work orders through the to-do work order management module; the manager sets the time sequence tasks of each acceptor under his name through the time sequence task management module to realize the time sequence management in the matter change process; monitors all the matter change work orders being processed, the matter change work orders that have timed out and the completion degree of the matter change work orders under his name through the work order monitoring module to realize the change status and progress monitoring in the matter change process, counts the duration of the matter change of each acceptor under his name through the work order allocation management module, and transfers the work order according to the duration of the matter change of each acceptor, thereby realizing the allocation of human resources in the matter change process. The matter change management system disclosed in the present invention realizes the digital management of existing matter changes and improves the management efficiency of matter changes. BRIEF DESCRIPTION OF THE DRAWINGS

[0027] Figure 1 It is a structural diagram of an event change management system provided by an embodiment of the present invention. DETAILED DESCRIPTION

[0028] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0029] like Figure 1As shown, an embodiment of the present invention provides a matter change management system, including: a change acceptance subsystem and a change management subsystem;

[0030] The change acceptance subsystem includes: a time sequence task processing module and a to-do work order management module;

[0031] The time sequence task processing module is used to display the time sequence tasks that the acceptor needs to process; wherein the time sequence tasks include the matter change work orders that the acceptor needs to process at a series of time points; after responding to the acceptor's confirmation operation on the time sequence task, the matter change work orders in the time sequence task are transmitted as to-do matter change work orders to the to-do work order management module;

[0032] The to-do work order management module is used to display each to-do change work order of the acceptor; in response to the acceptor's operation of confirming the to-do change work order, set the work order status information of the confirmed to-do change work order to being processed; in response to the acceptor's confirmation completion operation after completing the processing of the to-do change work order, set the work order status information of the to-do change work order that has been processed to completed; and in response to the acceptor's transfer operation of the to-do change work order, transfer the to-do change work order;

[0033] The change management subsystem includes: a work order monitoring module, a work order allocation management module and a time sequence task management module;

[0034] The work order monitoring module is used to display all the work orders for changes to items being processed by the current manager at the current moment; to display all the work orders for changes to items that have timed out under the current manager; and to calculate and display the degree of completion of all the work orders for changes to items under the current manager at the current moment;

[0035] The work order allocation management module is used to display the work orders of the matter changes of each acceptor; count the time required for each acceptor to complete the work orders of the matter changes under their name one by one, obtain the duration of the matter changes of each acceptor, and then display the duration of the matter changes of each acceptor; and, in response to the current manager's operation of transferring the work orders of the matter changes of the acceptors whose duration of the matter changes exceeds the preset time threshold when the duration of the matter changes of the acceptors exceeds the preset time threshold, transfer the matter change work orders to be transferred;

[0036] The time sequence task management module is used to respond to the time sequence task setting operation of the current manager and set the matter change work order that each acceptor needs to process at a series of time points.

[0037] The system of the present invention has two roles, manager and acceptor, and one manager manages multiple acceptors. The system determines whether the user is a manager or an acceptor based on the currently logged-in account information. If the user is an acceptor, the system enters the change acceptance subsystem; if the user is a manager, the system enters the change management subsystem.

[0038] The change acceptance subsystem is a system for each acceptor to process the pre-changed work orders, which includes a time-series task processing module and a to-do work order management module;

[0039] The acceptor can check the sequential tasks under his name through the sequential task processing module. The above sequential tasks record the matter change work orders that need to be processed by the acceptor at various time points; after checking the sequential tasks, the acceptor clicks "Confirm" to perform the confirmation operation on the sequential tasks. At this time, the sequential task processing module will transfer each matter change work order in the sequential tasks as a to-do matter change work order to the to-do work order management module; so that the manager can process each to-do work order in the to-do work order management module.

[0040] The to-do work order management module displays the work order name, the manager to whom the work order belongs, the acceptor to whom the work order belongs, the preset start processing time of the work order, the preset processing completion time of the order, and the work order status of each to-do item change work order of the current acceptor; it should be noted that in the present invention, there are three work order statuses of the to-do item change work order, namely: pending, being processed and completed; after the acceptor has checked the information of the current to-do item change work order and found it correct, he clicks the "Confirm Processing" button to execute the above-mentioned to-do item change work order confirmation operation and starts to process the selected to-do item change work order. At this time, the to-do work order management module changes the work order status information of the corresponding to-do item change work order from "pending" to "being processed". After completing the processing of the to-do item change work order, the acceptor clicks the "Processing Completed" button to execute the above-mentioned confirmation completion operation performed after completing the processing of the to-do item change work order. At this time, the to-do work order management module, in response to this operation of the acceptor, changes the work order status of the item change work order after processing from "being processed" to "completed". In addition, the acceptor can transfer the work order through the to-do work order management module. Specifically, the acceptor clicks the "Transfer" button corresponding to a to-do change work order and selects the target acceptor for transfer. At this time, the to-do work order management module responds to this operation, obtains the target acceptor information, and transfers the to-do change work order to the target acceptor.

[0041] The change management subsystem is used by managers to monitor and coordinate the execution of change work by each acceptor under their name. It specifically includes: work order monitoring module, work order allocation management module and time-series task management module;

[0042] The work order monitoring module monitors the overall situation of all matter change work orders under the name of the manager (that is, the matter change work orders of all recipients under the name of the manager).

[0043] In a preferred embodiment, the work order monitoring module includes: a first work order display unit, a second work order display unit, a progress display unit, a work order processing prediction unit and a work order completion prediction unit; the first work order display unit is used to display the work order status information of the current manager as the item change work order being processed at the current moment; the second work order display unit is used to determine whether each item change work order is processed at the current moment according to the preset processing completion time and work order status information of each item change work order under the current manager, and treat the unprocessed item change work order as a timed work order and display the timed work order; the progress display unit is used to calculate the number of item change work orders that have been processed at the current moment according to the work order status information of each item change work order under the current manager, and then calculate the ratio of the number of item change work orders that have been processed to the number of all item change work orders under the current manager, obtain the overall completion degree of the item change work order, and display the completion degree of the item change work order. The work order processing prediction unit is used to predict the matter change work orders that will be in the processing state when the first preset moment arrives in the future according to the preset start processing time, preset processing completion time and work order status information of each matter change work order under the name of the current manager, and then display the predicted matter change work orders. The work order completion degree prediction unit is used to predict the number of matter change work orders that will be in the completed state when the second preset moment arrives in the future according to the preset processing completion time and work order status information of each matter change work order under the name of the current manager, and obtain a predicted value; according to the predicted value and the number of all matter change work orders, calculate the overall completion degree of the matter change work orders when the second preset moment arrives in the future, obtain the predicted completion degree, and display the predicted completion degree.

[0044] The first work order display unit displays the work orders for the item changes that are being processed. Specifically, the first work order display unit obtains the work order status information of the work orders for the item changes of all acceptors under the current manager at the current moment, and then displays the work orders for the item changes with the work order status information of "being processed". The manager can learn which work orders for the item changes that are being processed under his name through the displayed content.

[0045] The second work order display unit displays the timed matter change work orders. Specifically, each matter change work order corresponds to a preset start processing time and a preset processing completion time; the second work order display unit uses the current moment as a reference, and judges whether each matter change work order has timed out according to the preset processing completion time and the work order status. If the work order status is not "completed" and the preset processing completion time is earlier than the current moment, it is determined that the matter change work order has not been processed and completed at the current moment, and the unprocessed matter change work order is regarded as a timed out work order, and the timed out work order is displayed. The manager can learn which matter change work orders under his name have timed out through the displayed content.

[0046] The progress display unit performs statistical analysis on the overall completion progress of the matter change work orders under the current manager. Specifically, the progress display counts the number of matter change work orders with the work order status information of "completed", and then calculates the ratio of the number of matter change work orders under the current manager, so as to obtain the overall completion progress of the matter change work orders under the current manager, that is, the completion degree of the above-mentioned matter change work orders, and then displays it. The manager can learn the overall completion status of the matter change work orders under his name through the displayed content.

[0047] The work order processing prediction unit predicts the matter change work orders being processed at a certain time point in the future. In schematic form, assuming that the first preset moment in the future is one hour after the current moment, the work order processing prediction unit will predict the matter change work orders with a preset start processing time before one hour after the current moment, a preset processing completion time after one hour after the current moment, and a work order status that is not "completed" as matter change work orders that will be in the processing status one hour after the current moment, and then display them. The manager can learn from the displayed content which matter change work orders under his name may be in the processing status one hour later.

[0048] The work order completion prediction unit predicts the overall completion status of the matter change work orders under the name of the current manager at a certain time point in the future. Schematically, assuming that the above-mentioned second preset time in the future is two hours after the current time, the work order completion prediction unit counts the number of matter change work orders whose current work order status is "completed" to obtain a first statistical value, and then counts the number of matter change work orders whose current work order status is not "completed" but whose preset processing completion time is before two hours after the current time to obtain a second statistical value; the first statistical value is added to the second statistical value to obtain the above-mentioned preset value, and then the ratio of the preset value to the total number of matter change work orders under the name of the current manager is calculated to obtain the above-mentioned predicted completion degree, and then it is displayed. The manager can learn the overall completion progress of the matter change work orders under his name in the next 2 hours through the displayed content.

[0049] The work order allocation management module is mainly used for managers to allocate the work orders of each acceptor under their name. In a preferred embodiment, the work order allocation management module includes a unit for counting the duration of the event change, a unit for counting the number of concurrent work order processing, and a unit for transferring work orders;

[0050] The event change duration statistics unit is used to count the time required for each acceptor to complete the event change work order under their name according to the preset start processing time and the preset processing completion time of the event change work order, obtain the event change duration of each acceptor, and then display the event change duration of each acceptor;

[0051] The work order concurrent processing quantity counting unit is used to count the number of matter change work orders that each acceptor needs to concurrently process at a preset time according to the preset start processing time and the preset processing completion time of the matter change work order, obtain the number of work orders concurrently processed by each acceptor at the preset time, and then display the number of work orders concurrently processed;

[0052] The work order transfer unit is used to respond to the current manager's operation of transferring the matter change work order of the recipient whose matter change duration exceeds the preset time threshold when the recipient's matter change duration exceeds the preset time threshold, obtain the target recipient information when the matter change work order is transferred, and transfer the matter change work order to the corresponding recipient according to the target recipient information.

[0053] The work order transfer unit is also used to respond to the current manager's operation of transferring the matter change work order of the recipient whose concurrent work order processing number exceeds the preset number threshold when the recipient's concurrent work order processing number exceeds the preset number threshold, obtain the second target recipient information when the matter change work order is transferred, and transfer the matter change work order to the corresponding recipient according to the second target recipient information.

[0054] The item change duration statistics unit counts the time required for each acceptor to process all item change work orders under its name. Specifically, for an acceptor, the item change duration statistics unit calculates the processing time required for each item change work order based on the preset start processing time and preset processing completion time of each item change work order under its name, and then sums up to obtain the total time for the acceptor to complete processing all item change work orders under its name, and obtains the item change duration of the acceptor. Repeat the above method to calculate the item change duration of each acceptor, and then display it. The manager uses the duration of each acceptor's matter change to determine whether there is an acceptor whose matter change duration exceeds the preset time threshold, such as 10 hours. If there is, it means that there are too many matter change work orders assigned to the acceptor, which is overloaded. At this time, the manager transfers some of the matter change work orders of the acceptors whose matter change duration exceeds the preset time threshold through the work order transfer unit according to the actual situation. Schematically, after the manager selects the matter change work order to be transferred, clicks the corresponding "transfer" button to select the corresponding "target acceptor". At this time, the work order transfer unit will obtain the above "target acceptor" information, and then transfer the matter change work order to the corresponding acceptor. Through the above solution, the manager realizes the allocation of human resources in the matter change process.

[0055] The work order concurrent processing quantity statistics unit is used to count the number of work orders that need to be processed concurrently by the acceptor at a time point. Assuming that the preset time is 3 hours after the current time, for one acceptor, the work order concurrent processing quantity statistics unit counts the number of work orders with a preset start time before 3 hours after the current time and a preset processing completion time after 3 hours after the current time, and obtains the number of work orders concurrently processed by the acceptor when 3 hours after the current time arrives, and then displays it. The manager uses the number of concurrently processed work orders of each acceptor to determine whether there is an acceptor whose concurrently processed work order number exceeds the preset threshold, such as 5, at a certain moment. If so, it means that the acceptor needs to process too many work orders at the same time at a certain moment, which may cause individual work orders to be processed untimely and timeout. At this time, the manager transfers some of the matter change work orders of the acceptors whose concurrently processed work orders exceed the preset threshold through the work order transfer unit according to the actual situation. Schematically, after the manager selects the matter change work order to be transferred, clicks the corresponding "transfer" button to select the corresponding "second target acceptor". At this time, the work order transfer unit will obtain the above "second target acceptor" information, and then transfer the matter change work order to the corresponding acceptor. Through the above solution, the manager realizes the allocation of human resources in the matter change process.

[0056] The sequential task management module is mainly used for managers to allocate sequential tasks to various acceptors under their names. In a preferred embodiment, the sequential task management module is also used to respond to the current manager's confirmation operation on the set sequential tasks, and transmit the set sequential tasks to the corresponding acceptor's sequential task processing module. Specifically, the manager's sequential task management module is provided with a template import unit and an online editing unit; the manager schematically clicks the "Template Import" button, and the template import unit will import the Excel template containing the name of the matter change work order, the name of the acceptor, the name of the manager, the preset start processing time, the preset processing completion time and the work order status information into the system, and then according to the imported Excel template, the various matter change work orders with the same name of the required acceptor are sorted in chronological order according to their preset start processing time, and then the sequential tasks of each acceptor are automatically generated. In addition, the administrator can also set the time sequence tasks of each acceptor through the online editing unit. The online editing unit provides controls such as "Add" and "Delete". After the administrator clicks the "Add" button, the online editing unit will display a time sequence task filling interface. The administrator fills in the name of the matter change work order, the name of the acceptor, the name of the manager, the preset start processing time, and the preset processing completion time of each matter change work order in the time sequence task filling interface. After filling in, the online editing unit will sort the matter change work orders with the same name of the required acceptor in chronological order according to their preset start processing time, and then automatically generate the time sequence tasks for each acceptor. After the administrator clicks the "Delete" button, the online editing unit will delete the selected time sequence task. After the administrator completes the setting of the time sequence task, click the "Time Sequence Task Confirmation" button to perform the above confirmation operation on the set time sequence task. At this time, the time sequence task management module will send the time sequence task to the time sequence task processing module of the corresponding acceptor according to the name of the acceptor in the time sequence task.

[0057] In a preferred implementation, the matter change management system also includes a change progress statistics subsystem; the change progress statistics subsystem is used to generate the overall change completion of the system work order based on the completion of the matter change work orders under the name of all managers, and then display the overall change completion of the system work order.

[0058] The change progress statistics subsystem monitors the completion progress of all change work orders in the system. Specifically, the change progress statistics subsystem counts the number of change work orders with a completed status under the names of all managers in the system, and then calculates the ratio of the number of change work orders under the names of all managers in the system to obtain the overall change completion degree of the above system work orders. Managers can monitor the completion progress of the work orders of the entire system through the change progress statistics subsystem.

[0059] By implementing the above-mentioned embodiments of the present invention, digital management of existing matter changes is realized, time scheduling, personnel allocation and matter change progress monitoring in the matter change process are realized, and the management efficiency of matter changes is improved.

[0060] The above is a preferred embodiment of the present invention. It should be pointed out that a person skilled in the art can make several improvements and modifications without departing from the principle of the present invention. These improvements and modifications are also considered to be within the scope of protection of the present invention.

Claims

1. A matter change management system, It is characterized in that include: Change acceptance subsystem and change management subsystem; The change acceptance subsystem includes: a time sequence task processing module and a to-do work order management module; The time sequence task processing module is used to display the time sequence tasks that the acceptor needs to process; wherein the time sequence tasks include the matter change work orders that the acceptor needs to process at a series of time points; after responding to the acceptor's confirmation operation on the time sequence task, the matter change work orders in the time sequence task are transmitted as to-do matter change work orders to the to-do work order management module; The to-do work order management module is used to display each to-do change work order of the acceptor; in response to the acceptor's operation of confirming the to-do change work order, set the work order status information of the confirmed to-do change work order to being processed; in response to the acceptor's confirmation completion operation after completing the processing of the to-do change work order, set the work order status information of the to-do change work order that has been processed to completed; and in response to the acceptor's transfer operation of the to-do change work order, transfer the to-do change work order; The change management subsystem includes: a work order monitoring module, a work order allocation management module and a time sequence task management module; The work order monitoring module is used to display all the work orders for changes to items being processed by the current manager at the current moment; to display all the work orders for changes to items that have timed out under the current manager; and to calculate and display the degree of completion of all the work orders for changes to items under the current manager at the current moment; The work order allocation management module is used to count the time required for each of the acceptors to complete processing the matter change work orders under their names one by one, obtain the duration of the matter change of each of the acceptors, and then display the duration of the matter change of each of the acceptors; and, in response to the current manager's operation of transferring the matter change work order of the acceptor whose matter change duration exceeds the preset time threshold when the duration of the matter change of the acceptor exceeds the preset time threshold, transfer the matter change work order to be transferred; The time sequence task management module is used to respond to the time sequence task setting operation of the current manager and set the matter change work order that each acceptor needs to process at a series of time points.

2. The matter change management system as claimed in claim 1, It is characterized in that The work order monitoring module includes: a first work order display unit, a second work order display unit and a progress display unit; The first work order display unit is used to display the work order status information of the current manager as the matter change work order being processed at the current moment; The second work order display unit is used to determine whether each of the matter change work orders under the current manager has been processed at the current moment according to the preset processing completion time and work order status information of each matter change work order, and to treat the unprocessed matter change work orders as timed-out work orders and display the timed-out work orders; The progress display unit is used to calculate the number of matter change work orders that have been processed based on the work order status information of each matter change work order under the name of the current manager at the current moment, and then calculate the ratio of the number of matter change work orders that have been processed to the number of all matter change work orders under the name of the current manager, obtain the overall completion degree of the matter change work orders, and display the completion degree of the matter change work orders.

3. The matter change management system as claimed in claim 2, It is characterized in that The work order monitoring module also includes: a work order processing prediction unit; the work order processing prediction unit is used to predict the matter change work orders that will be in the processing state when the first preset moment in the future arrives based on the preset start processing time, preset processing completion time and work order status information of each matter change work order under the name of the current manager, and then display the predicted matter change work orders.

4. The matter change management system as claimed in claim 2, It is characterized in that The work order monitoring module also includes: a work order completion prediction unit; the work order completion prediction unit is used to predict the number of matter change work orders that will be in a completed state when the second preset moment arrives in the future based on the preset processing completion time and work order status information of each matter change work order under the name of the current manager, and obtain a predicted value; based on the predicted value and the number of all matter change work orders, calculate the overall completion degree of the matter change work orders when the second preset moment arrives in the future, obtain the predicted completion degree, and display the predicted completion degree.

5. The matter change management system according to claim 1, It is characterized in that The work order allocation management module includes a matter change duration statistics unit and a work order transfer unit; The event change duration statistics unit is used to count the time required for each acceptor to complete the event change work order under their name according to the preset start processing time and the preset processing completion time of the event change work order, obtain the event change duration of each acceptor, and then display the event change duration of each acceptor; The work order transfer unit is used to respond to the current manager's operation of transferring the matter change work order of the recipient whose matter change duration exceeds the preset time threshold when the recipient's matter change duration exceeds the preset time threshold, obtain the target recipient information when the matter change work order is transferred, and transfer the matter change work order to the corresponding recipient according to the target recipient information.

6. The matter change management system according to claim 5, It is characterized in that The work order allocation management module also includes a work order concurrent processing quantity statistics unit; the work order concurrent processing quantity statistics unit is used to count the number of matter change work orders that each acceptor needs to concurrently process at a preset time according to the preset start processing time and the preset processing completion time of the matter change work order, obtain the number of work orders concurrently processed by each acceptor at the preset time, and then display the number of work orders concurrently processed; The work order transfer unit is also used to respond to the current manager's operation of transferring the matter change work order of the recipient whose concurrent work order processing number exceeds the preset number threshold when the recipient's concurrent work order processing number exceeds the preset number threshold, obtain the second target recipient information when the matter change work order is transferred, and transfer the matter change work order to the corresponding recipient according to the second target recipient information.

7. The event change management system according to claim 1, It is characterized in that The time sequence task management module is further used to respond to the current manager's confirmation operation on the set time sequence task and transmit the set time sequence task to the time sequence task processing module of the corresponding acceptor.

8. The matter change management system according to claim 1, It is characterized in that The item change management system also includes a change progress statistics subsystem; The change progress statistics subsystem is used to generate the overall change completion of the system work order according to the completion of the matter change work orders under the name of all managers, and then display the overall change completion of the system work order.

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