Method and device for pre-judging intention

A pre-judgment and intentional technology, applied in the computer field, can solve problems such as failure of applicable scenarios, complexity, difficulty in writing and maintaining rules, and achieve the effect of reducing the scope of data and improving accuracy

CN113761139APending Publication Date: 2021-12-07BEIJING WODONG TIANJUN INFORMATION TECH CO LTD +1
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Publication Date
2021-12-07

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Abstract

The invention discloses an intention pre-judgment method and device and relates to the technical field of computers. A specific embodiment of the method comprises the following steps of acquiring personalized feature data and system key feature data of a user; performing pattern recognition on the personalized feature data of the user and the key feature data of the system to obtain abstract features; performing statistical analysis on the abstract features to obtain specified mode features; and performing intention pre-judgment on the user according to the specified mode characteristics. According to the method, the range of data needing to be fitted during intention pre-judgment can be greatly reduced, so intention pre-judgment accuracy is improved.
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Description

technical field

[0001] The present invention relates to the field of computer technology, in particular to a method and device for intention prediction. Background technique

[0002] In the field of intelligent customer service, if the intelligent customer service system can predict the intention of new users who join the consultation more accurately before the user has described the problem, the user experience will be significantly improved. For example: when the user first enters the consultation interface, the intelligent customer service system will directly present the user with a list of possible consultation questions, or directly present the user with the most likely question-and-answer pairs, or directly provide the user with a detailed page of the most likely consultation questions (such as It is predicted that the user may inquire about the logistics status of the order with a probability of 80%, and the logistics progress will be directly displayed), etc., which...

Examples

Embodiment Construction

[0034] Exemplary embodiments of the present invention are described below in conjunction with the accompanying drawings, which include various details of the embodiments of the present invention to facilitate understanding, and they should be regarded as exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

[0035] At present, the main technical solutions for user intention prediction are as follows:

[0036] 1. Train the classification model based on the comprehensive features of the current system for intent prediction

[0037] Currently, the typical approach is to treat intent prediction as a classification problem. Think of intent prediction as the mapping relationship b...