Message management method, device and message management system based on user customized information

Abstract

The present application relates to a message management method, device and message management system based on user customized information, which obtains user customized information; sets customized basic data according to the user customized information, and saves the customized basic data configuration in the message center; obtains user information, and binds the user information with the customized basic data; obtains the message associated with the user from the customized basic data according to the user's message sending instruction, and sends it to the user. The message sending time and template can be customized according to the user's intention and needs. All message sending is configured through the message center. When adding different message types, only message events need to be added without redevelopment. Message templates and message events can be flexibly used with message channels, making the configuration more flexible.

Description

Technical Field

[0001] The present disclosure relates to the technical field of communication information processing, and in particular to a message management method, device and message management system based on user customized information. Background Art

[0002] The message center system is a way for users to communicate and provide feedback. Through the message center system, user information can be managed and notified.

[0003] When users use the product, many operations are not real-time. When users need to perform operations, they can be notified to perform operations in time by sending notifications through messages. At the same time, some informative messages can also be released to users. The message center can not only notify users in time, but also market the products well.

[0004] Many products on the market currently have message center systems, which have the following technical problems:

[0005] The message center system cannot be customized. The message content and message channels of the message center system are fixed and cannot be flexibly adjusted.

[0006] When a new message event is added, it needs to be redeveloped, which will lead to high R&D costs for the message center system and low message R&D efficiency. Summary of the invention

[0007] In view of this, the present disclosure proposes a message management method, device and message management system based on user customized information.

[0008] According to one aspect of the present disclosure, a message management method based on user customized information is provided, comprising the following steps:

[0009] S100, obtaining user customized information;

[0010] S200, setting customized basic data according to the user customized information, and saving the customized basic data configuration in the message center;

[0011] S300, obtaining user information, and binding the user information with the customized basic data;

[0012] S400: According to the message sending instruction of the user, a message associated with the user is obtained from the customized basic data, and the message is sent to the user.

[0013] In a possible implementation, optionally, in step S100, obtaining user customized information includes:

[0014] S110, setting message channel construction conditions, creating a number of message channels according to the message channel construction conditions, and saving the message channel configurations in the message center;

[0015] S120, obtaining the user's message public parameters through the message channel, and sending the message public parameters to the message center;

[0016] S130: Receive the common parameters of the message, and set user customized information according to the message center.

[0017] In a possible implementation, optionally, in step S200, setting the customized basic data according to the user customized information and saving the customized basic data configuration in the message center includes:

[0018] S210, setting message template construction conditions, creating several message templates according to the message template construction conditions, and saving the message template configurations to the message center;

[0019] S220, setting a mounting condition, and mounting the message template under the message channel according to the mounting condition;

[0020] S230, setting message event construction conditions, creating a number of message events according to the message event construction conditions, and saving the message event configurations in the message center;

[0021] S240: Setting association conditions, and associating the message event with the message template according to the association conditions.

[0022] In a possible implementation, optionally, in step S300, obtaining user information and binding the user information with the customized basic data includes:

[0023] S310, obtaining the user's message service requirements;

[0024] S320: According to the message service demand of the user, the message channel intended by the user is selected in the message center to obtain the intended message channel;

[0025] S330: Obtain the user identifier of the user, and bind the user identifier of the user to the intended message channel.

[0026] In a possible implementation, optionally, in step S300, the acquiring user information and binding the user information with the customized basic data further includes:

[0027] S311, receiving login information of the user;

[0028] S321. Sending an authentication notification to the user through the message center according to the login information;

[0029] S331. According to the authentication notification, bind the user ID of the user with the message event under the intended message channel.

[0030] In a possible implementation, optionally, in step S400, acquiring a message associated with the user from the customized basic data according to the message sending instruction of the user, and sending the message to the user includes:

[0031] S401, obtaining a message sending instruction from the user;

[0032] S402: Identify the user ID of the user through the message center, and obtain the destination message channel and destination message event associated with the user ID of the user;

[0033] S403, acquiring a destination message template associated with the destination message event through the destination message event;

[0034] S404: Assemble message content using the destination message template, and send the message content to the user through the destination message channel.

[0035] According to another aspect of the present disclosure, a device for implementing the above-mentioned message management method based on user customized information is provided, comprising:

[0036] Customized information acquisition module, used to obtain user customized information;

[0037] A customized basic data configuration module, used to set customized basic data according to the user customized information, and save the customized basic data configuration in the message center;

[0038] A binding module, used to obtain user information and bind the user information with the customized basic data;

[0039] The information sending module is used to obtain the message associated with the user from the customized basic data according to the message sending instruction of the user, and send it to the user.

[0040] In a possible implementation, optionally, the customized information acquisition module includes:

[0041] A message channel creation module, used to set message channel construction conditions, create a number of message channels according to the message channel construction conditions, and save the message channel configuration to the message center;

[0042] A message public parameter acquisition module, used to acquire the user's message public parameters through the message channel, and send the message public parameters to the message center;

[0043] The message common parameter sending module is used to receive the message common parameters and set user customized information according to the message center.

[0044] In a possible implementation, optionally, the customized basic data configuration module includes:

[0045] A message template creation module, used to set message template construction conditions, create a number of message templates according to the message template construction conditions, and save the message template configurations in the message center;

[0046] A mounting module, used to set mounting conditions, and mount the message template under the message channel according to the mounting conditions;

[0047] A message event creation module, used to set message event construction conditions, create a number of message events according to the message event construction conditions, and save the message event configuration to the message center;

[0048] The association module is used to set an association condition and associate the message event with the message template according to the association condition.

[0049] According to another aspect of the present disclosure, there is also provided a message management system, comprising:

[0050] processor;

[0051] a memory for storing processor-executable instructions;

[0052] Wherein, the processor is configured to implement the above-mentioned message management method based on user customized information when executing the executable instructions.

[0053] Technical effects of this application:

[0054] The present invention obtains user customized information; sets customized basic data according to the user customized information, and saves the customized basic data configuration in the message center; obtains user information, and binds the user information with the customized basic data; obtains the message associated with the user from the customized basic data according to the user's message sending instruction, and sends it to the user. The message sending time and template can be customized according to the user's intention and needs. All message sending is configured through the message center. When adding different message types, only message events need to be added without redevelopment. Message templates and message events can be flexibly used with message channels, making the configuration more flexible.

[0055] Further features and aspects of the present disclosure will become apparent from the following detailed description of exemplary embodiments with reference to the attached drawings. BRIEF DESCRIPTION OF THE DRAWINGS

[0056] The accompanying drawings, which are incorporated in and constitute a part of the specification, illustrate exemplary embodiments, features, and aspects of the disclosure and, together with the description, serve to explain the principles of the disclosure.

[0057] Figure 1 It is a schematic diagram showing the implementation process of the message management method based on user customized information of the present invention;

[0058] Figure 2 A schematic diagram showing a flow chart of message configuration for a user according to the present invention;

[0059] Figure 3 It is a schematic diagram showing the composition of the device in Example 2 of the present invention. DETAILED DESCRIPTION

[0060] Various exemplary embodiments, features and aspects of the present disclosure will be described in detail below with reference to the accompanying drawings. The same reference numerals in the accompanying drawings represent elements with the same or similar functions. Although various aspects of the embodiments are shown in the accompanying drawings, the drawings are not necessarily drawn to scale unless otherwise specified.

[0061] The word “exemplary” is used exclusively herein to mean “serving as an example, example, or illustration.” Any embodiment described herein as “exemplary” is not necessarily to be construed as preferred or advantageous over other embodiments.

[0062] In addition, in order to better illustrate the present disclosure, numerous specific details are given in the following specific embodiments. It should be understood by those skilled in the art that the present disclosure can also be implemented without certain specific details. In some examples, methods, means, components and circuits well known to those skilled in the art are not described in detail in order to highlight the subject matter of the present disclosure.

[0063] Example 1

[0064] like Figure 1 As shown, according to one aspect of the present disclosure, a message management method based on user customized information is provided, comprising the following steps:

[0065] S100, obtaining user customized information;

[0066] This technology flexibly configures message sending templates for users based on customized messages, improving message processing efficiency. By customizing message sending time and templates according to user intentions and needs, all message sending is configured through the message center. When adding different message types, you only need to add message events without redevelopment.

[0067] In the message center, after setting up the message channel, the user's customized needs can be obtained through the message channel. That is, the message center will interact with the channel party based on the public parameters of the message channel to achieve flexible customization of the message.

[0068] S200, setting customized basic data according to the user customized information, and saving the customized basic data configuration in the message center;

[0069] Customized basic data is set according to the user's customized information and is specifically set according to user needs.

[0070] Customized basic data includes basic configuration data or facilities such as message channels, message templates, message events, etc. added in the message center. The message content can be set according to user customized information, so that it can be called cyclically in the message center.

[0071] S300, obtaining user information, and binding the user information with the customized basic data;

[0072] After the basic data of the user is set, it is necessary to bind the communication ID of the user (which can be an individual or a business, etc.) to the message center and associate it with the customized basic data. When sending a message, the message configuration module bound to it is automatically called according to the sender's identity.

[0073] S400: According to the message sending instruction of the user, a message associated with the user is obtained from the customized basic data, and the message is sent to the user.

[0074] The user's message sending instruction includes the user's identity identifier, and the customized basic data bound and associated with the user is identified based on the user's identity identifier.

[0075] First, according to the user identity, the message center is connected through the matching message channel, and then the message center calls the message template mounted under the message channel, and sends the message according to the message event set by the message template.

[0076] Therefore, it is possible to configure customized message sending templates and contents for users through user customization information, and flexibly customize messages to assist the message center in sending messages. Through the configuration of the message center, when adding different message types, only message events need to be added without redevelopment.

[0077] like Figure 2 The figure shows a schematic diagram of the message configuration process.

[0078] In a possible implementation, optionally, in step S100, obtaining user customized information includes:

[0079] S110, setting message channel construction conditions, creating a number of message channels according to the message channel construction conditions, and saving the message channel configurations in the message center;

[0080] The conditions for building message channels are set according to the user's customized information and are not limited here. You can build multiple message channels in the message center as channels for users to send and receive messages. Message channels can be set: WeChat, SMS, in-site, etc.

[0081] S120, obtaining the user's message public parameters through the message channel, and sending the message public parameters to the message center;

[0082] After setting the message channel, the message center will interact with the channel party based on the public parameters of the message channel (flexibly customize messages).

[0083] S130: Receive the common parameters of the message, and set user customized information according to the message center.

[0084] The user customized information is extracted by the administrator of the message center from the common parameters of the message sent by the user, and is constructed based on this. For example, keywords are extracted based on the common parameters of the message, and the user customized information is constructed based on this combination.

[0085] In a possible implementation, optionally, in step S200, setting the customized basic data according to the user customized information and saving the customized basic data configuration in the message center includes:

[0086] S210, setting message template construction conditions, creating several message templates according to the message template construction conditions, and saving the message template configurations to the message center;

[0087] S220, setting a mounting condition, and mounting the message template under the message channel according to the mounting condition;

[0088] S230, setting message event construction conditions, creating a number of message events according to the message event construction conditions, and saving the message event configurations in the message center;

[0089] S240: Setting association conditions, and associating the message event with the message template according to the association conditions.

[0090] After setting up the message channel, you can realize interactive communication of messages. When sending messages, you also need to quickly and flexibly call message sending templates for users according to customized information, so that when users send messages, they can quickly respond to replies through the message templates configured in the message center and the corresponding message events, and send messages through message channels.

[0091] Specifically, the message template is hung under the message channel, and the message template name and content are set. The template contains fixed content and replaceable content, which allows universal use. For example: work notification: {notification content}, this template can be used for work-related notifications; message events are associated with message templates, and one message event can be associated with multiple message templates.

[0092] In a possible implementation, optionally, in step S300, obtaining user information and binding the user information with the customized basic data includes:

[0093] S310, obtaining the user's message service requirements;

[0094] S320: According to the message service demand of the user, the message channel intended by the user is selected in the message center to obtain the intended message channel;

[0095] S330: Obtain the user identifier of the user, and bind the user identifier of the user to the intended message channel.

[0096] When a new organization is registered and messages are activated, no development is required. Message channels and message events can be opened directly in the message center according to the organization's needs.

[0097] After the message channel is configured, for new users, it is necessary to configure and select appropriate message channels for the users according to their message service needs, such as how many message channels need to be configured. At this time, the user's message service needs can be obtained through a message channel or an external channel, and the message channel can be configured for the user according to the user's needs, and the appropriate intended message channel can be selected for the user as the channel for the user to send messages.

[0098] In order to associate and bind the selected intended message channel with the user, the user ID of the user is required, and the user ID of the user is bound to the intended message channel. The user ID can be the user's ID, or ID number, or corporate ID, or other provincial information bound to the user. For example: Organization A does not have its own WeChat public account, and messages can only be sent through SMS and on-site. When configuring the message center, the unique ID of Organization A can be bound to the SMS and on-site message channels.

[0099] In a possible implementation, optionally, in step S300, the acquiring user information and binding the user information with the customized basic data further includes:

[0100] S311, receiving login information of the user;

[0101] S321. Sending an authentication notification to the user through the message center according to the login information;

[0102] S331. According to the authentication notification, bind the user ID of the user with the message event under the intended message channel.

[0103] When binding the user ID and the selected message channel, the user first uses the configured message channel, such as using SMS to use login verification, using work notifications within the site, and when configuring the message center, the corresponding message event can be bound to the user's unique ID. At this point, the information binding between the user and the message center is completed.

[0104] In a possible implementation, optionally, in step S400, acquiring a message associated with the user from the customized basic data according to the message sending instruction of the user, and sending the message to the user includes:

[0105] S401, obtaining a message sending instruction from the user;

[0106] S402: Identify the user ID of the user through the message center, and obtain the destination message channel and destination message event associated with the user ID of the user;

[0107] S403, acquiring a destination message template associated with the destination message event through the destination message event;

[0108] S404: Assemble message content using the destination message template, and send the message content to the user through the destination message channel.

[0109] When a user visits a web page to trigger the sending of a message, the message sending instruction is triggered. At this time, the message center is called. The message center will match the message event with the message channel according to the organization's unique identifier, and obtain the message template through the message event. The message content is assembled through the message template and the message is sent through the message channel.

[0110] like Figure 2As shown, when a message sending instruction is triggered, the user information of the user who sent the message instruction can be obtained and the identity of the user can be obtained. Through the associated identifier, the destination message channel corresponding to the user can be obtained, and the destination message template and destination message event mounted under the destination message channel can be obtained through corresponding matching. Finally, the associated event is composed of information through the destination message template, and finally sent to the user through the message center.

[0111] In the process of triggering a message, for the call of several message events associated with the message template, when actually matching, the best matching message event in the message template can be called by calculating the matching value between the question message contained in the message instruction sent by the user and the answer pair information configured in the message template, and the best reply result (message event) is obtained by calculating the matching value of the question and answer pair, and then the message template corresponding to the best result is called to achieve the matching and sending of the message. Among them, the technology of obtaining the best question and answer result by calculating the matching value of the question and answer pair is an existing technology and will not be repeated here.

[0112] In addition, in the message center, there are no restrictions on how managers and users can set permissions.

[0113] It should be noted that although the above-mentioned matching and selection scheme of the best message event is introduced in the form of question-answer pairs as an example, those skilled in the art will understand that the present disclosure should not be limited thereto. In fact, the user can flexibly set the method of obtaining the best message event according to personal preferences and / or actual application scenarios, as long as it matches the user's intention to send a message.

[0114] In this way, by customizing the message sending time and template according to user intentions and needs, all message sending is configured through the message center. When adding different message types, you only need to add message events without redevelopment. Message templates and message events can be flexibly used with message channels, making configuration more flexible.

[0115] Example 2

[0116] Based on the implementation of Example 1, this implementation, as Figure 3 As shown, according to another aspect of the present disclosure, a device for implementing the above-mentioned message management method based on user customized information is provided, including:

[0117] Customized information acquisition module, used to obtain user customized information;

[0118] A customized basic data configuration module, used to set customized basic data according to the user customized information, and save the customized basic data configuration in the message center;

[0119] A binding module, used to obtain user information and bind the user information with the customized basic data;

[0120] The information sending module is used to obtain the message associated with the user from the customized basic data according to the message sending instruction of the user, and send it to the user.

[0121] In a possible implementation, optionally, the customized information acquisition module includes:

[0122] A message channel creation module, used to set message channel construction conditions, create a number of message channels according to the message channel construction conditions, and save the message channel configuration to the message center;

[0123] A message public parameter acquisition module, used to acquire the user's message public parameters through the message channel, and send the message public parameters to the message center;

[0124] The message common parameter sending module is used to receive the message common parameters and set user customized information according to the message center.

[0125] In a possible implementation, optionally, the customized basic data configuration module includes:

[0126] A message template creation module, used to set message template construction conditions, create a number of message templates according to the message template construction conditions, and save the message template configurations in the message center;

[0127] A mounting module, used to set mounting conditions, and mount the message template under the message channel according to the mounting conditions;

[0128] A message event creation module, used to set message event construction conditions, create a number of message events according to the message event construction conditions, and save the message event configuration to the message center;

[0129] The association module is used to set an association condition and associate the message event with the message template according to the association condition.

[0130] The above customized information acquisition module can obtain the user's customized information through WeChat, SMS, in-site information acquisition methods, etc. After the channel is set, the message center can interact with the channel party based on the public parameters of the message channel. In this way, customization can be better performed according to the user's customization needs.

[0131] For the functions and implementation principles of each module / hardware, please refer to the description of the above embodiment and will not be repeated here.

[0132] In addition, the binding module and the information sending module, please refer to the functions and implementation principles of Example 1, and will not be described in detail here.

[0133] Obviously, those skilled in the art should understand that the above modules or steps of the present invention can be implemented by a general computing device, they can be concentrated on a single computing device, or distributed on a network composed of multiple computing devices, and optionally, they can be implemented by a program code executable by a computing device, so that they can be stored in a storage device and executed by the computing device, or they can be made into individual integrated circuit modules, or multiple modules or steps therein can be made into a single integrated circuit module for implementation. Thus, the present invention is not limited to any specific combination of hardware and software.

[0134] Example 3

[0135] Furthermore, according to another aspect of the present disclosure, a message management system is provided, comprising:

[0136] processor;

[0137] a memory for storing processor-executable instructions;

[0138] Wherein, the processor is configured to implement the above-mentioned message management method based on user customized information when executing the executable instructions.

[0139] The message management system of the embodiment of the present disclosure includes a processor and a memory for storing processor executable instructions, wherein the processor is configured to implement any of the above-mentioned message management methods based on user customized information when executing the executable instructions.

[0140] Here, it should be noted that the number of processors may be one or more. At the same time, in the message management system of the embodiment of the present disclosure, an input device and an output device may also be included. Among them, the processor, memory, input device and output device may be connected through a bus or in other ways, which are not specifically limited here.

[0141] The memory, as a computer-readable storage medium, can be used to store software programs, computer executable programs and various modules, such as: the program or module corresponding to the message management method based on user customized information in the embodiment of the present disclosure. The processor executes various functional applications and data processing of the message management system by running the software programs or modules stored in the memory.

[0142] The input device can be used to receive input numbers or signals. The signal can be a key signal related to user settings and function control of the device / terminal / server. The output device can include a display device such as a display screen.

[0143] The embodiments of the present disclosure have been described above, and the above description is exemplary, not exhaustive, and is not limited to the disclosed embodiments. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the described embodiments. The selection of terms used herein is intended to best explain the principles of the embodiments, practical applications, or technical improvements to the technology in the market, or to enable other persons of ordinary skill in the art to understand the embodiments disclosed herein.

Claims

1. A message management method based on user customized information, characterized in that: The steps include: S100, obtaining user customized information; S200, setting customized basic data according to the user customized information, and saving the customized basic data configuration in the message center; S300, obtaining user information, and binding the user information with the customized basic data; S400, acquiring and sending a message associated with the user from the customized basic data according to the message sending instruction of the user; In step S100, obtaining user customized information includes: S110, setting message channel construction conditions, creating a number of message channels according to the message channel construction conditions, and saving the message channel configurations in the message center; S120, obtaining the user's message public parameters through the message channel, and sending the message public parameters to the message center; S130, receiving the common parameters of the message, and setting user customized information according to the message center; In step S200, the setting of customized basic data according to the user customized information and saving the customized basic data configuration in the message center includes: S210, setting message template construction conditions, creating several message templates according to the message template construction conditions, and saving the message template configurations to the message center; S220, setting a mounting condition, and mounting the message template under the message channel according to the mounting condition; S230, setting message event construction conditions, creating a number of message events according to the message event construction conditions, and saving the message event configurations in the message center; S240, setting an association condition, and associating the message event with the message template according to the association condition; In step S300, the acquiring of user information and binding of the user information with the customized basic data includes: S310, obtaining the user's message service requirements; S320: According to the message service demand of the user, the message channel intended by the user is selected in the message center to obtain the intended message channel; S330, obtaining a user ID of the user, and binding the user ID of the user to the intended message channel; In step S400, according to the message sending instruction of the user, a message associated with the user is obtained from the customized basic data and sent; specifically, when sending a message, a message configuration module bound to the sender is automatically called according to the identity of the sender, including: S401, obtaining a message sending instruction of the user; the message sending instruction includes an identity identifier of the user, and identifying customized basic data associated with the user based on the identity identifier of the user; S402: Identify the user ID of the user through the message center, and obtain the destination message channel and destination message event associated with the user ID of the user; S403, acquiring a destination message template associated with the destination message event through the destination message event; S404, assembling message content through the destination message template, and sending the message content to the user through the destination message channel; By calculating the matching value between the question message contained in the message instruction sent by the user and the answer pair information configured in the message template, the best matching message event in the message template is retrieved, and the corresponding message event is obtained by calculating the matching value of the question and answer, and the message template corresponding to the message event is called.

2. The message management method based on user customized information according to claim 1, characterized in that: In step S300, the acquiring of user information and binding of the user information with the customized basic data further includes: S311, receiving login information of the user; S321. Sending an authentication notification to the user through the message center according to the login information; S331. According to the authentication notification, bind the user ID of the user with the message event under the intended message channel.

3. A device for implementing the message management method based on user customized information according to claim 1 or 2, characterized in that: include: Customized information acquisition module, used to obtain user customized information; A customized basic data configuration module, used to set customized basic data according to the user customized information, and save the customized basic data configuration in the message center; A binding module, used to obtain user information and bind the user information with the customized basic data; An information sending module, configured to obtain a message associated with the user from the customized basic data according to a message sending instruction of the user, and send the message to the user; The customized information acquisition module includes: A message channel creation module, used to set message channel construction conditions, create a number of message channels according to the message channel construction conditions, and save the message channel configuration to the message center; A message public parameter acquisition module, used to acquire the user's message public parameters through the message channel, and send the message public parameters to the message center; A message common parameter sending module is used to receive the message common parameters and set user customized information according to the message center. The customized basic data configuration module includes: A message template creation module, used to set message template construction conditions, create a number of message templates according to the message template construction conditions, and save the message template configurations in the message center; A mounting module, used to set mounting conditions, and mount the message template under the message channel according to the mounting conditions; A message event creation module, used to set message event construction conditions, create a number of message events according to the message event construction conditions, and save the message event configuration to the message center; An association module, used to set an association condition and associate the message event with the message template according to the association condition; The acquiring of user information and binding of the user information with the customized basic data includes: S310, obtaining the user's message service requirements; S320: According to the message service demand of the user, the message channel intended by the user is selected in the message center to obtain the intended message channel; S330, obtaining a user ID of the user, and binding the user ID of the user to the intended message channel; The acquiring and sending a message associated with the user from the customized basic data according to the message sending instruction of the user includes: S401, obtaining a message sending instruction from the user; S402: Identify the user ID of the user through the message center, and obtain the destination message channel and destination message event associated with the user ID of the user; S403, acquiring a destination message template associated with the destination message event through the destination message event; S404, assembling message content through the destination message template, and sending the message content to the user through the destination message channel; By calculating the matching value between the question message contained in the message instruction sent by the user and the answer pair information configured in the message template, the best matching message event in the message template is retrieved, and the corresponding message event is obtained by calculating the matching value of the question and answer, and the message template corresponding to the message event is called.

4. A message management system, characterized in that: include: processor; a memory for storing processor-executable instructions; Wherein, the processor is configured to implement the message management method based on user customized information as described in claim 1 or 2 when executing the executable instructions.

Images