Intelligent question-answering method, electronic device and medium based on network security equipment issues

Abstract

The present invention provides an intelligent question-and-answer method, electronic device, and medium based on network security equipment issues, the method comprising: obtaining a target issue; determining the type of the target issue based on a preset question-and-answer library, wherein the question-and-answer library stores question-and-answer information related to network security equipment issues; when the type of the target issue is an operational issue, determining a solution corresponding to the target issue from the question-and-answer library, and immediately executing the solution, and storing real-time information related to the execution of the solution. The present invention can locate and solve problems in a timely manner, improve the timeliness and efficiency of problem location for occasional problems, and can also effectively reduce the occupation of human resources by simple problems.

Description

Technical Field

[0001] The present invention relates to the technical field of network security equipment problem troubleshooting, and in particular to an intelligent question-and-answer method, electronic equipment and medium based on network security equipment problems. Background Art

[0002] Network security equipment includes IP protocol cipher machines, security routers, line cipher machines, firewalls, etc. In addition to the above equipment, information security equipment in a broad sense also includes cipher chips, encryption cards, identity cards, telephone cipher machines, fax cipher machines, asynchronous data cipher machines, security servers, security encryption suites, financial encryption machines / cards, security middleware, public key infrastructure systems, authorization certificate systems, secure operating systems, antivirus software, network / system scanning systems, intrusion detection systems, network security early warning and audit systems, etc.

[0003] In the prior art, when problems occur when using network security equipment, it mainly relies on manual remote targeted troubleshooting. For some sporadic problems, the problems occur intermittently, and sometimes human resources cannot connect to the network environment in the first time, which easily misses the golden time for problem location, making it difficult to troubleshoot the problem later. Summary of the invention

[0004] In view of this, it is necessary to provide an intelligent question-and-answer method based on network security equipment issues to solve the technical problems existing in the existing technology, which relies on manual labor. For some occasional problems, sometimes human resources cannot connect to the network environment in the first time, which easily misses the golden time for problem locating, making it difficult to troubleshoot the problem later.

[0005] In order to solve the above problems, on the one hand, the present invention provides an intelligent question-answering method based on network security device issues, comprising:

[0006] Get the target question;

[0007] Determine the question type of the target question based on a preset question-and-answer library, wherein the question-and-answer library stores question-and-answer information related to the network security device question;

[0008] When the question type of the target question is an operation-related question, a solution corresponding to the target question is determined from the question-answer library, the solution is immediately executed, and real-time information related to the execution of the solution is stored.

[0009] In some possible implementations, determining the question type of the target question based on a preset question-and-answer library includes:

[0010] Based on a preset prediction model and a preset question-answer library, determine a standard question that is closest to the target question;

[0011] Based on a preset question classification library, the question type of the standard question is determined.

[0012] In some possible implementations, when the question type of the target question is an operation question, determining a solution corresponding to the target question from the question-answer library and immediately executing the solution includes:

[0013] When the question type of the target question is an operation question, determining a solution corresponding to the target question from the question-answer database;

[0014] Based on the solution, determining a set of problems associated with the target problem;

[0015] Based on the question set and the preset multi-round question-answering technology, determine the configuration information of the current network security device;

[0016] Based on the configuration information, immediately execute the solution and store real-time information related to the execution of the solution;

[0017] The real-time information includes configuration information and execution information for executing the solution.

[0018] In some possible implementations, after immediately executing the solution and storing real-time information related to executing the solution, the method further includes:

[0019] Determining whether the target problem is solved;

[0020] If the target question is solved, exit the intelligent question-answering mode;

[0021] If the target problem is not solved, it will be transferred to manual service.

[0022] In some possible implementations, transferring to manual service includes:

[0023] Determine whether the current network security device is connected to the network;

[0024] If the current network security device is not connected to the network, wait for the current network security device to be connected to the network, and when the current network security device is connected to the network, return the real-time information to the manual customer service for subsequent manual service;

[0025] If the current network security device is connected to the network, the real-time information is immediately returned to the manual customer service for manual online service.

[0026] In some possible implementations, when the question type of the target question is a basic type question, answer information corresponding to the target question is determined from the question and answer library and outputted.

[0027] In some possible implementations, before determining the question type of the target question based on a preset question-and-answer library, the method includes:

[0028] Determine whether there is a question corresponding to the target question in the preset question and answer library;

[0029] If there is no question corresponding to the target question in the question-answer database, the target question is stored for manual service;

[0030] If there is a question corresponding to the target question in the question and answer database, the subsequent question type is determined.

[0031] In some possible implementations, before determining the question type of the target question based on a preset question-and-answer library, the method further includes:

[0032] Get the serial number of the current security network device;

[0033] Based on the serial number, determining whether the license of the current security network device has expired;

[0034] If the license of the current security network device has expired, the intelligent question-and-answer mode will not be performed;

[0035] If the license of the current security network device has not expired, the intelligent question-and-answer mode is performed.

[0036] On the other hand, the present invention also provides an electronic device, comprising: a memory and a processor, wherein:

[0037] The memory is used to store programs;

[0038] The processor is coupled to the memory and is used to execute the program stored in the memory to implement the steps in the above-mentioned intelligent question-answering method based on network security device issues.

[0039] On the other hand, the present invention also provides a computer-readable storage medium, which is embedded in the export gateway of the network security device, and stores a program or instruction on the readable storage medium. When the program or instruction storage is executed by the processor, the steps of the above-mentioned intelligent question and answer method based on network security device problems are implemented.

[0040] The beneficial effect of adopting the above embodiment is: the intelligent question-answering method based on network security equipment problems provided by the present invention first obtains the target problem, and then determines the problem type of the target problem based on the preset question-answering library. When the problem type of the target problem is an operation-related problem, the occasional problem belongs to the operation-related problem, and the solution corresponding to the target problem is determined from the question-answering library, and the solution is executed immediately, and real-time information related to the execution of the solution is stored. The present invention improves the timeliness and efficiency of problem location of occasional problems by promptly locating the problem and solving the problem immediately, and can also effectively reduce the occupation of human resources by simple problems. BRIEF DESCRIPTION OF THE DRAWINGS

[0041] In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings required for use in the description of the embodiments will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present invention. For those skilled in the art, other drawings can be obtained based on these drawings without creative work.

[0042] Figure 1 A schematic diagram of an embodiment of the intelligent question-answering method based on network security equipment issues provided by the present invention;

[0043] Figure 2 A schematic flow chart of an embodiment of the present invention for determining that the network security device of the user who raises the target question is in a normal use state;

[0044] Figure 3 A flowchart of an embodiment of the present invention for dealing with questions not included in the question-answer database;

[0045] Figure 4 For the present invention Figure 1 A schematic flow chart of an embodiment of S102;

[0046] Figure 5 For the present invention Figure 1 A schematic flow chart of an embodiment of S103;

[0047] Figure 6 A flow chart of an embodiment of a solution to the first problem provided by the present invention;

[0048] Figure 7 A flow chart of an embodiment of a solution to the second problem provided by the present invention;

[0049] Figure 8 For the present invention Figure 5 A schematic flow chart of an embodiment of S507;

[0050] Fig. 9A schematic structural diagram of an embodiment of an electronic device provided by the present invention. DETAILED DESCRIPTION

[0051] The technical solutions in the embodiments of the present invention will be described clearly and completely below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without creative work are within the scope of protection of the present invention.

[0052] It should be understood that the schematic drawings are not drawn to scale. The flowchart used in the present invention shows the operations implemented according to some embodiments of the present invention. It should be understood that the operations of the flowchart can be implemented out of order, and the steps without logical context can be reversed in order or implemented simultaneously. In addition, those skilled in the art, under the guidance of the content of the present invention, can add one or more other operations to the flowchart, and can also remove one or more operations from the flowchart. Some of the block diagrams shown in the accompanying drawings are functional entities, which do not necessarily correspond to physically or logically independent entities. These functional entities can be implemented in software form, or in one or more hardware modules or integrated circuits, or in different networks and / or processor systems and / or microcontroller systems.

[0053] The descriptions such as "first" and "second" involved in the embodiments of the present invention are only used for descriptive purposes and cannot be understood as indicating or implying their relative importance or implicitly indicating the number of the indicated technical features. Therefore, the technical features defined as "first" and "second" may explicitly or implicitly include at least one of the features. "And / or" describes the association relationship of the associated objects, indicating that three relationships may exist. For example, A and / or B can represent three situations: A exists alone, A and B exist at the same time, and B exists alone.

[0054] Reference to "embodiments" herein means that a particular feature, structure, or characteristic described in conjunction with the embodiments may be included in at least one embodiment of the present invention. The appearance of the phrase in various places in the specification does not necessarily refer to the same embodiment, nor is it an independent or alternative embodiment that is mutually exclusive with other embodiments. It is explicitly and implicitly understood by those skilled in the art that the embodiments described herein may be combined with other embodiments.

[0055] The present invention provides an intelligent question-answering method based on network security equipment issues, which is described below.

[0056] Figure 1 A flowchart of an embodiment of the intelligent question-answering method based on network security equipment issues provided by the present invention is shown as follows: Figure 1 As shown, the intelligent question-answering method based on network security equipment issues includes:

[0057] S101, obtain the target problem;

[0058] S102: Determine the question type of the target question based on a preset question-and-answer database, wherein the question-and-answer database stores question-and-answer information related to network security device issues;

[0059] S103: When the question type of the target question is an operational question, a solution corresponding to the target question is determined from the question-answer database, the solution is immediately executed, and real-time information related to the execution of the solution is stored.

[0060] It should be noted that the target problem can be but is not limited to a problem input by the user, which is generally a problem related to network security equipment, such as network security equipment disconnected from the network or network lag, etc. It is understandable that the network security equipment can be a hardware device such as a gateway or a router that serves network security.

[0061] Furthermore, the preset question-and-answer library may store a mapping relationship between problems and solutions that occur with network security devices, determined based on historical experience, so that solutions can be immediately provided when problems occur.

[0062] Compared with the prior art, the present invention first obtains the target problem, and then determines the problem type of the target problem based on the preset question and answer library. When the problem type of the target problem is an operational problem, the occasional problem belongs to the operational problem. The solution corresponding to the target problem is determined from the question and answer library, and the solution is executed immediately, and real-time information related to the execution of the solution is stored. The present invention solves the problem by timely locating the problem, thereby improving the timeliness and efficiency of problem locating of occasional problems, and can also effectively reduce the occupation of human resources by simple problems.

[0063] In some embodiments of the present invention, before executing step S101, i.e., obtaining the target question, it is necessary to confirm that the network security device of the user who raises the target question is in normal use. Figure 2 , before step S101, the method includes:

[0064] S201, obtaining the serial number of the current security network device;

[0065] S202, based on the serial number, determining whether the license of the current security network device has expired;

[0066] S203, if the license of the current security network device has expired, the intelligent question-and-answer mode is not performed;

[0067] S204: If the license of the current security network device has not expired, the intelligent question-and-answer mode is performed.

[0068] It should be noted that each network security device has only one serial number for device identification when it is registered. After the intelligent question and answer customer service inquires about the serial number, it can accurately locate the specific information of the device. After the local user responds and submits the serial number, the intelligent customer service interacts with the background query system to determine whether the license has expired. If the license time in the system has expired, it will automatically exit. If it is within the validity period of the license, the next step of inquiry and comparison can be carried out.

[0069] In some embodiments of the present invention, specifically in step S102, the question and answer information in the question and answer database is pre-written in advance. In order to deal with questions not included in the question and answer database, refer to Figure 3 Before step S102, the method further includes:

[0070] S301, determining whether there is a question corresponding to the target question in the preset question and answer library;

[0071] S302: If there is no question corresponding to the target question in the question-answer database, the target question is stored for manual service;

[0072] S303: If there is a question corresponding to the target question in the question and answer database, the subsequent question type is determined.

[0073] It should be noted that to determine whether there is a question corresponding to the target question in the preset question and answer library, methods such as similarity and keywords can be used for judgment.

[0074] In order to reduce the space occupied by the preset question and answer library, the target questions need to be processed. Figure 4 , step S102 specifically includes:

[0075] S401, determining a standard question closest to the target question based on a preset prediction model and a preset question-answer library;

[0076] S402: Determine the question type of the standard question based on a preset question classification library.

[0077] It should be noted that in this embodiment, the prediction model adopts a similarity matching algorithm to score the standard questions in the question and answer library based on the target question. The higher the score, the higher the similarity between the target question and the standard question. The standard question with the highest score is selected as the standard question corresponding to the target question. In other embodiments, keywords, adjacent word algorithms, etc. may also be used.

[0078] It should also be noted that the question classification library classifies all standard questions in the question and answer library into different question types. In this embodiment, the question types include basic questions and operational questions. Basic questions refer to questions that have clear answers in the question and answer library, such as how to configure the bypass mode of the firewall, how to query the serial number, etc. Operational questions refer to faults or problems encountered by users during use. Users do not know where the problem is, and there is no clear answer in the question and answer library. Further investigation is required to obtain a clear answer, such as why Baidu cannot be connected, why the external network cannot be accessed. In general, the main difference between basic questions and operational questions is that basic questions have clear answers, while operational questions need further investigation to obtain clear answers. The former is how to do it, and the latter is why. In other embodiments, the question type may be only one of the basic questions and operational questions, or other classifications may be performed according to actual conditions.

[0079] In response to the different types of problems mentioned above, the intelligent system adopts different methods to deal with them.

[0080] When the question type of the target question is a basic question, the answer information corresponding to the target question is determined from the question and answer database and output.

[0081] It should be noted that the reply information may specifically be a step-by-step diagram or document for solving the problem.

[0082] When the problem type of the target problem is an operation-related problem, the intelligent system obtains a solution according to step S103 and executes the solution.

[0083] Further, for better implementation of the solution, see Figure 5 , step S103 includes:

[0084] S501: When the target question is an operation question, determine a solution corresponding to the target question from the question-answer database;

[0085] S502, determining a problem set associated with the target problem based on the solution;

[0086] S503, determining the configuration information of the current network security device based on the question set and the preset multi-round question-answering technology;

[0087] S504: Based on the configuration information, immediately execute the solution and store real-time information related to the execution of the solution, wherein the real-time information includes the configuration information and execution information of the execution of the solution;

[0088] S505, determining whether the target problem has been solved;

[0089] S506: If the target question is solved, exit the intelligent question-answering mode;

[0090] S507: If the target problem is not solved, the call is transferred to manual service.

[0091] It should be noted that, after the target problem is solved in step S506, the real-time information corresponding to the target problem is deleted to free up space.

[0092] In order to better understand the above execution solution, the following is an explanation based on the firewall, where the target problem is specifically the first problem and the second problem.

[0093] In one embodiment, the first problem is why the IP (Internet Protocol, a protocol for interconnecting networks) address of the existing network terminal cannot be seen in the previous user list. The configuration information is the user IP address. The execution solution is as follows: Figure 6 As shown, the specific implementation solutions include:

[0094] Step S601: The user provides the IP address of the existing network terminal;

[0095] Step S602: Check whether the IP address of the existing network terminal is within the device identification range; if so, proceed to step S603; if not, proceed to step S609;

[0096] Step S603: The network port performs filtering and packet capture;

[0097] Step S604: Check whether the traffic of the corresponding source IP has arrived at the device; if not, proceed to step S605; if yes, proceed to step S608;

[0098] Step S605: modify the network environment;

[0099] Step S606: Check whether the current network terminal IP address exists in the online user list; if yes, proceed to step S607; if no, proceed to step S608;

[0100] Step S607: The problem is solved, and the process ends;

[0101] Step S608: transfer to manual, end;

[0102] Step S609, modify the firewall identification range;

[0103] Step S610: Check whether the existing network terminal IP address exists in the online user list; if yes, proceed to step S607; if no, proceed to step S603.

[0104] It should be noted that obtaining the user's existing network terminal IP address, modifying the firewall identification range and modifying the network environment all require the user's consent. If the user does not agree, the step-by-step diagram or document will be sent to the user for self-configuration.

[0105] In another embodiment, the second problem is why the internal server is mapped externally but cannot be accessed from the external network. The configuration information is the ID (Identity document) of the destination NAT (Network Address Translation). The solution is as follows: Figure 7 As shown, specifically, the implementation solution includes:

[0106] Step S701: The user provides the configured destination NAT ID;

[0107] Step S702: The command line obtains relevant parameters of the destination NAT, including the external network source address, the mapped external network virtual address, the virtual port, and the internal network server address;

[0108] Step S703: Check whether the relevant parameter configuration is correct; if so, proceed to step S704; if not, proceed to step S714;

[0109] Step S704: Filter and capture packets at the network port inside the device;

[0110] Step S705: Check whether the corresponding traffic has reached the device; if not, proceed to step S706; if yes, proceed to step S707;

[0111] Step S706: contact the operator, and end;

[0112] Step S707: Testing the connectivity of the intranet server port;

[0113] Step S708: Is the network communication between the intranet server and the device normal? If yes, proceed to step S709; if no, proceed to step S710;

[0114] Step S709: transfer to manual, end;

[0115] Step S710: modify network configuration;

[0116] Step S711, simulating access from the external network;

[0117] Step S712: Whether the access is normal; if yes, proceed to step S713; if no, proceed to step S709;

[0118] Step S713: The problem is solved, and the process ends;

[0119] Step S714, modify parameters; go to step S711.

[0120] Further, in order to cope with the situation of no network, in step S507, the call is transferred to manual service, see Figure 8 ,include:

[0121] S801, determining whether the current network security device is connected to the network;

[0122] S802. If the current network security device is not connected to the network, wait for the current network security device to be connected to the network, and then return the real-time information to the manual customer service after the current network security device is connected to the network for subsequent manual service;

[0123] S803. If the current network security device is connected to the network, the real-time information is immediately returned to the manual customer service for manual online service.

[0124] like Fig. 9 As shown, the present invention also provides an electronic device 900. The electronic device 900 includes a processor 901, a memory 902 and a display 903. Fig. 9 Only some components of the electronic device 900 are shown, but it should be understood that it is not required to implement all of the components shown, and more or fewer components may be implemented instead.

[0125] In some embodiments, the memory 902 may be an internal storage unit of the electronic device 900, such as a hard disk or memory of the electronic device 900. In other embodiments, the memory 902 may also be an external storage device of the electronic device 900, such as a plug-in hard disk, a smart memory card (SmartMedia Card, SMC), a secure digital (Secure Digital, SD) card, a flash card (Flash Card), etc. equipped on the electronic device 900.

[0126] Furthermore, the memory 902 may include both an internal storage unit of the electronic device 900 and an external storage device. The memory 902 is used to store application software installed in the electronic device 900 and various data.

[0127] In some embodiments, the processor 901 can be a central processing unit (CPU), a microprocessor or other data processing chip, used to run the program code stored in the memory 902 or process data, such as the intelligent question-and-answer method based on the network security device in the present invention.

[0128] In some embodiments, the display 903 may be an LED display, a liquid crystal display, a touch-sensitive liquid crystal display, an OLED (Organic Light-Emitting Diode) touch device, etc. The display 903 is used to display information on the electronic device 900 and to display a visual user interface. The components 901-903 of the electronic device 900 communicate with each other via a system bus.

[0129] In some embodiments of the present invention, when the processor 901 executes the intelligent question-answering program based on network security device questions in the memory 902, the following steps may be implemented:

[0130] Get the target question;

[0131] Determine the question type of the target question based on a preset question-and-answer database, wherein the question-and-answer database stores question-and-answer information related to network security device issues;

[0132] When the question type of the target question is an operational question, a solution corresponding to the target question is determined from the question-and-answer database, the solution is executed immediately, and real-time information related to the execution of the solution is stored.

[0133] It should be understood that: when the processor 901 executes the intelligent question-and-answer program based on network security device questions in the memory 902, in addition to the above functions, other functions can also be implemented. For details, please refer to the description of the corresponding method embodiment above.

[0134] Furthermore, the embodiment of the present invention does not specifically limit the type of the electronic device 900 mentioned, and the electronic device 900 may be a portable electronic device such as a mobile phone, a tablet computer, a personal digital assistant (PDA), a wearable device, a laptop computer, etc. Exemplary embodiments of portable electronic devices include but are not limited to portable electronic devices equipped with IOS, Android, Microsoft or other operating systems. The above-mentioned portable electronic device may also be other portable electronic devices, such as a laptop computer with a touch-sensitive surface (e.g., a touch panel). It should also be understood that in some other embodiments of the present invention, the electronic device 900 may not be a portable electronic device, but a desktop computer with a touch-sensitive surface (e.g., a touch panel).

[0135] Correspondingly, an embodiment of the present application also provides a computer-readable storage medium, which is embedded in the egress gateway of the network security device. The computer-readable storage medium is used to store computer-readable programs or instructions. When the program or instructions are executed by the processor, it can implement the intelligent question and answer method steps or functions based on network security device issues provided in the above-mentioned method embodiments.

[0136] It should be noted that in order to reduce costs, the computer-readable storage medium is embedded in the egress gateway of the network security device. Furthermore, in order to minimize the resources occupied by program execution, the present invention adopts a predictive model to match standard questions for the target questions from the question and answer library, thereby reducing the space occupied by the question and answer library.

[0137] Those skilled in the art will appreciate that all or part of the processes of the above-mentioned embodiments can be implemented by instructing related hardware (such as a processor, a controller, etc.) through a computer program, and the computer program can be stored in a computer-readable storage medium, wherein the computer-readable storage medium is a disk, an optical disk, a read-only storage memory, or a random access memory, etc.

[0138] Those skilled in the art will appreciate that all or part of the processes of the above-mentioned embodiments can be implemented by instructing related hardware through a computer program, and the program can be stored in a computer-readable storage medium, wherein the computer-readable storage medium is a disk, an optical disk, a read-only storage memory, or a random access memory, etc.

[0139] The above is a detailed introduction to an intelligent question-and-answer method based on network security equipment issues provided by the present invention. This article uses specific examples to illustrate the principles and implementation methods of the present invention. The description of the above embodiments is only used to help understand the method of the present invention and its core idea; at the same time, for technical personnel in this field, according to the idea of ​​the present invention, there will be changes in the specific implementation method and application scope. In summary, the content of this specification should not be understood as a limitation on the present invention.

Claims

1. An intelligent question-answering method based on network security equipment issues, characterized in that: include: Get the target question; Determine the question type of the target question based on a preset question-and-answer library, wherein the question-and-answer library stores question-and-answer information related to the network security device question; When the question type of the target question is an operation question, a solution corresponding to the target question is determined from the question-answer database, the solution is immediately executed, and real-time information related to the execution of the solution is stored; When the question type of the target question is an operation question, a solution corresponding to the target question is determined from the question-answer database, and the solution is immediately executed, including: When the question type of the target question is an operation question, determining a solution corresponding to the target question from the question-answer database; Based on the solution, determining a set of problems associated with the target problem; Based on the question set and the preset multi-round question-answering technology, determine the configuration information of the current network security device; Based on the configuration information, immediately execute the solution and store real-time information related to the execution of the solution; The real-time information includes configuration information and execution information for executing the solution.

2. According to claim 1, an intelligent question-answering method based on network security equipment issues is characterized in that: Based on the preset question and answer library, determine the question type of the target question, including: Based on a preset prediction model and a preset question-answer library, determine a standard question that is closest to the target question; Based on a preset question classification library, the question type of the standard question is determined.

3. According to claim 1, an intelligent question-answering method based on network security equipment issues is characterized in that: After immediately executing the solution and storing real-time information related to the execution of the solution, the method further comprises: Determining whether the target problem is solved; If the target question is solved, exit the intelligent question-answering mode; If the target problem is not solved, it will be transferred to manual service.

4. According to claim 3, an intelligent question-answering method based on network security equipment issues is characterized in that: Transfer to manual service, including: Determine whether the current network security device is connected to the network; If the current network security device is not connected to the network, wait for the current network security device to be connected to the network, and when the current network security device is connected to the network, return the real-time information to the manual customer service for subsequent manual service; If the current network security device is connected to the network, the real-time information is immediately returned to the manual customer service for manual online service.

5. According to claim 1, an intelligent question-answering method based on network security equipment issues is characterized in that: Also includes: When the question type of the target question is a basic question, answer information corresponding to the target question is determined from the question-answer database and outputted.

6. The intelligent question-answering method based on network security equipment issues according to claim 1 is characterized in that: Before determining the question type of the target question based on the preset question-answer library, the method includes: Determine whether there is a question corresponding to the target question in the preset question and answer library; If there is no question corresponding to the target question in the question-answer database, the target question is stored for manual service; If there is a question corresponding to the target question in the question-answer database, the subsequent question type is determined.

7. The intelligent question-answering method based on network security equipment issues according to claim 1 is characterized in that: Before determining the question type of the target question based on the preset question-answer library, the method further includes: Get the serial number of the current security network device; Based on the serial number, determining whether the license of the current security network device has expired; If the license of the current security network device has expired, the intelligent question-and-answer mode will not be performed; If the license of the current security network device has not expired, the intelligent question-and-answer mode is performed.

8. An electronic device, characterized in that: comprising a memory and a processor, wherein: The memory is used to store programs; The processor is coupled to the memory and is used to execute the program stored in the memory to implement the steps in the intelligent question-answering method based on network security device questions as described in any one of claims 1 to 7 above.

9. A computer-readable storage medium, characterized in that: The readable storage medium is embedded in the egress gateway of the network security device, and the readable storage medium stores a program or instruction. When the program or instruction storage is executed by the processor, the steps of the intelligent question-and-answer method based on network security device problems described in any one of claims 1 to 7 are implemented.

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