Quality inspection method, device and equipment for double-recording video, medium and program product

Abstract

The invention relates to a double-recording video quality inspection method and device, computer equipment, a computer readable storage medium and a computer program product. The method comprises the following steps: acquiring a quality inspection sub-task and a double-recording video clip corresponding to the quality inspection sub-task; determining a target quality inspection standard matched with the quality inspection subtask from pre-established structured quality inspection standards; the quality inspection standard comprises a plurality of levels of quality inspection standards; displaying the quality inspection sub-task, the task attribute and the double-recording video clip, and displaying a plurality of levels of quality inspection standards under the condition that the user selection operation characterization auditing is not passed; obtaining a quality inspection result in response to a selection operation of a user on the quality inspection standard of each level in sequence, and determining a corresponding target rectification measure from a plurality of preset rectification measures corresponding to the quality inspection sub-task; and taking the double-recording video clip, the quality inspection result and the target rectification measure as the quality inspection result of the double-recording video. By adopting the method, the consistency and normalization of quality inspection results can be improved.

Description

Technical Field

[0001] The present application relates to the field of computer technology, and in particular to a dual-recording video quality inspection method, device, computer equipment, computer-readable storage medium and computer program product. Background Art

[0002] Dual-recording video is to collect audio-visual materials and electronic data through audio and video recording technology to record and save videos of related processes. In many scenarios, after the dual-recording video is recorded, it is necessary to verify each link in it through quality inspection, such as: voice recognition link, signature link, document display link, etc., to determine whether each link recorded in the video, such as the voice question and answer link, the signature content in the signature link, and the document content displayed in the document display link, meets the requirements.

[0003] At present, after the dual-recording video is recorded, it is uploaded to the background for manual quality inspection by auditors to confirm whether there are any problems with the recorded video. However, the quality inspection results after manual quality inspection are manually edited and issued by the auditors. Due to the diversity of quality inspection result descriptions by different auditors, different quality inspection results may appear for the same type of problem, resulting in low consistency in the description of the quality inspection results. Summary of the invention

[0004] Based on this, it is necessary to provide a dual-recording video quality inspection method, device, computer equipment, computer-readable storage medium and computer program product that can improve the consistency of quality inspection result description in response to the above technical problems.

[0005] In a first aspect, the present application provides a dual-recording video quality inspection method, comprising:

[0006] Acquire a quality inspection task and a dual-recording video, wherein the quality inspection task includes at least one quality inspection subtask, and the dual-recording video includes at least one dual-recording video segment corresponding to the quality inspection subtask; the dual-recording video segment is determined based on the task attribute of the quality inspection subtask;

[0007] Determining a target quality inspection standard that matches the task attribute of the quality inspection subtask from pre-established structured quality inspection standards; the structured quality inspection standard includes quality inspection standards at multiple levels;

[0008] The quality inspection subtask, the task attributes and the dual-recording video clips are displayed, and when the user selects an operation representation that fails the review, multiple levels of quality inspection standards are displayed according to the target quality inspection standard;

[0009] In response to the user's selection operation of the quality inspection standards at each level in sequence, quality inspection results corresponding to the quality inspection standards at multiple levels are obtained;

[0010] According to the quality inspection result, determining a corresponding target rectification measure from a plurality of preset rectification measures corresponding to the quality inspection subtask;

[0011] The dual-recording video clip, the quality inspection result and the target rectification measures are used as the quality inspection result of the dual-recording video, and the quality inspection result of the dual-recording video is sent to the terminal corresponding to the recorder of the dual-recording video.

[0012] In one embodiment, the multiple levels of quality inspection standards include problem category standards, problem subcategory standards, and problem description standards;

[0013] The quality inspection standards at multiple levels are displayed according to the target quality inspection standards, including:

[0014] Display according to the level of problem category standard, problem subcategory standard and problem description standard in the target quality inspection standard;

[0015] The step of obtaining quality inspection results corresponding to the quality inspection standards at multiple levels in response to the user's selection operation on the quality inspection standards at each level in sequence includes:

[0016] In response to the user's selection operation on the question category standard, obtaining a question category result;

[0017] In response to the user's selection operation on the question subcategory standard, obtaining a question subcategory result;

[0018] In response to the user's selection operation on the problem description standard, obtaining a problem description result;

[0019] According to the problem category result, the problem subcategory result and the problem description result, quality inspection results corresponding to multiple levels of quality inspection standards are obtained.

[0020] In one embodiment, determining a corresponding target rectification measure from a plurality of preset rectification measures corresponding to the quality inspection subtask according to the quality inspection result includes:

[0021] According to the problem description results in the quality inspection results and the preset corresponding relationship, the corresponding target corrective measures are determined from the multiple preset corrective measures corresponding to the quality inspection subtask; the preset corresponding relationship is used to characterize the correspondence between different problem description results and the multiple different preset corrective measures corresponding to the quality inspection subtask.

[0022] In one embodiment, sending the quality inspection result of the dual-recording video to a terminal corresponding to the person who recorded the dual-recording video includes:

[0023] The dual-recording video clips, the problem category results, the problem sub-category results, the problem description results and the target corrective measures are sent to the terminal corresponding to the person who recorded the dual-recording video, so that the terminal displays them in the hierarchical order of the dual-recording video clips, the problem category results, the problem sub-category results, the problem description results and the target corrective measures for the recording person to view.

[0024] In one embodiment, the step of constructing the structured quality inspection standard includes:

[0025] Acquire historical quality inspection data; the historical quality inspection data includes historical quality inspection results;

[0026] According to the historical quality inspection results, multiple historical problem description results are obtained;

[0027] Clustering the plurality of historical problem description results to obtain a plurality of clustering results corresponding to problem subclasses;

[0028] Performing clustering processing on the plurality of clustering results corresponding to the problem subclasses to obtain a plurality of clustering results corresponding to the problem categories;

[0029] According to the clustering results corresponding to the problem categories, the clustering results corresponding to the problem subcategories, and the historical problem description results, standardization and normalization are performed to obtain problem category standards, problem subcategory standards, and problem description standards;

[0030] The problem category standard, the problem subcategory standard and the problem description standard are used as quality inspection standards at multiple levels in the structured quality inspection standard.

[0031] In one embodiment, the method further comprises:

[0032] In response to an optimization inspection request triggered according to a preset period, obtaining quality inspection results of a plurality of quality inspected dual-recorded videos;

[0033] Obtain quantitative statistical results of problem category results and problem subcategory results in the quality inspection results of the multiple quality-inspected dual-recorded videos, determine target problem categories and target problem subcategories based on the problem category results and problem subcategory results whose numbers exceed a preset number threshold, and display the target problem categories and target problem subcategories as indicators to be optimized.

[0034] In a second aspect, the present application also provides a dual-recording video quality inspection device, comprising:

[0035] A data acquisition module, used to acquire a quality inspection task and a dual-recording video, wherein the quality inspection task includes at least one quality inspection subtask, and the dual-recording video includes at least one dual-recording video segment corresponding to the quality inspection subtask; the dual-recording video segment is determined based on the task attribute of the quality inspection subtask;

[0036] A subtask quality inspection module is used to determine a target quality inspection standard that matches the task attribute of the quality inspection subtask from pre-established structured quality inspection standards; the structured quality inspection standard includes multiple levels of quality inspection standards; the quality inspection subtask, the task attribute and the dual-recording video clip are displayed, and when the user selects an operation representation that the review fails, the multiple levels of quality inspection standards are displayed respectively according to the target quality inspection standard; in response to the user's selection operation of the quality inspection standard of each level in turn, quality inspection results corresponding to the multiple levels of quality inspection standards are obtained; according to the quality inspection results, a corresponding target rectification measure is determined from multiple preset rectification measures corresponding to the quality inspection subtask;

[0037] The quality inspection result sending module is used to use the dual-recording video clip, the quality inspection result and the target rectification measures as the quality inspection result of the dual-recording video, and send the quality inspection result of the dual-recording video to the terminal corresponding to the recorder of the dual-recording video.

[0038] In a third aspect, the present application further provides a computer device, comprising a memory and a processor, wherein the memory stores a computer program, and the processor implements the steps of the method described in the first aspect when executing the computer program.

[0039] In a fourth aspect, the present application further provides a computer-readable storage medium having a computer program stored thereon, wherein the computer program, when executed by a processor, implements the steps of the method described in the first aspect.

[0040] In a fifth aspect, the present application further provides a computer program product, comprising a computer program, which implements the steps of the method described in the first aspect when executed by a processor.

[0041] The above-mentioned dual-recording video quality inspection method, device, computer equipment, computer-readable storage medium and computer program product obtain a quality inspection task and a dual-recording video, wherein the quality inspection task includes at least one quality inspection subtask, and the dual-recording video includes at least one dual-recording video clip corresponding to the quality inspection subtask; the dual-recording video clip is determined based on the task attribute of the quality inspection subtask; then a target quality inspection standard matching the task attribute of the quality inspection subtask is determined from a pre-established structured quality inspection standard; the structured quality inspection standard includes multiple levels of quality inspection standards; then the quality inspection subtask, task attribute and dual-recording video are combined into a target quality inspection standard; The video clips are displayed, and when the user selects an operation indicating that the review has not passed, multiple levels of quality inspection standards are displayed respectively according to the target quality inspection standards; then, in response to the user's selection operation on the quality inspection standards of each level in turn, quality inspection results corresponding to the multiple levels of quality inspection standards are obtained; according to the quality inspection results, corresponding target rectification measures are determined from multiple preset rectification measures corresponding to the quality inspection subtasks; finally, the dual-recorded video clips, quality inspection results and target rectification measures are used as the quality inspection results of the dual-recorded video, and the quality inspection results of the dual-recorded video are sent to the terminal corresponding to the recorder of the dual-recorded video. In this application, the audit terminal determines the target quality inspection standard that matches the task attributes of the quality inspection subtask from the pre-established structured quality inspection standard; the structured quality inspection standard includes multiple levels of quality inspection standards; then the quality inspection subtasks, task attributes and dual-recording video clips are displayed. When the user determines that the audit fails, the multiple levels of quality inspection standards are displayed according to the target quality inspection standard, so that the user can make a selection according to the multiple levels of quality inspection standards. Finally, the audit terminal obtains the quality inspection results corresponding to the multiple levels of quality inspection standards in a standardized and normalized description according to the selection operation, and then the audit terminal performs the audit according to The quality inspection results determine the corresponding target corrective measures, and realize automatic matching of corrective measures. During the quality inspection process, users only need to select the quality inspection standards of multiple levels displayed, which unifies the textual interpretation of the quality inspection results. There is no need to manually edit the problems found in the quality inspection, which can improve the consistency and standardization of the quality inspection results for dual-recording videos. In addition, during the quality inspection process, the reviewer only needs to click on the quality inspection standards of multiple levels displayed, which saves the reviewer's operation time and improves the review efficiency. The recording personnel can directly receive and view the quality inspection results of the dual-recording videos through the terminal, which can improve the timeliness of the response to rectification. BRIEF DESCRIPTION OF THE DRAWINGS

[0042] In order to more clearly illustrate the technical solutions in the embodiments of the present application or related technologies, the drawings required for use in the embodiments of the present application or related technical descriptions will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other related drawings can be obtained based on these drawings without paying creative work.

[0043] FIG1 is a diagram showing an application environment of a quality inspection method for dual-recording videos in one embodiment;

[0044] FIG2 is a schematic flow chart of a method for quality inspection of dual-recording videos in one embodiment;

[0045] FIG3 is a schematic diagram of a display interface in an audit terminal according to an embodiment;

[0046] 4 is a schematic diagram of an interface of a message notification interface corresponding to a quality inspection result of a dual-recorded video in a terminal corresponding to a recording person in one embodiment;

[0047] 5 is a flowchart of steps for obtaining quality inspection results corresponding to multiple levels of quality inspection standards in response to a user's selection operation of each level of quality inspection standard in sequence in one embodiment;

[0048] FIG6 is a structural block diagram of a dual-recording video quality inspection device in one embodiment;

[0049] FIG. 7 is a diagram showing the internal structure of a computer device in one embodiment. DETAILED DESCRIPTION

[0050] In order to make the purpose, technical solution and advantages of the present application more clearly understood, the present application is further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application and are not used to limit the present application.

[0051] The quality inspection method for dual-recording videos provided in the embodiment of the present application can be applied in the application environment as shown in FIG1 . Among them, the audit terminal 102 communicates with the terminal 104 through the network. The terminal 104 is the terminal corresponding to the recording personnel of the dual-recording video. The terminal 104 for receiving the quality inspection result of the dual-recording video can be the terminal used by the recording personnel to record the dual-recording video, or it can be other terminals of the recording personnel. The terminal that can receive the quality inspection result of the dual-recording video and is associated with the recording personnel can be used as the terminal 104. The audit terminal 102 obtains the quality inspection task and the dual-recording video. The quality inspection task includes at least one quality inspection subtask. The dual-recording video includes at least one dual-recording video clip corresponding to the quality inspection subtask; the dual-recording video clip is determined based on the task attributes of the quality inspection subtask; the audit terminal 102 determines the target quality inspection standard that matches the task attributes of the quality inspection subtask from the pre-established structured quality inspection standards; the structured quality inspection standards include multiple levels of quality inspection standards; the audit terminal 102 displays the quality inspection subtasks, task attributes and dual-recording video clips, and when the user selects an operation indicating that the audit has failed In this case, multiple levels of quality inspection standards are displayed according to the target quality inspection standards; the audit terminal 102 obtains quality inspection results corresponding to multiple levels of quality inspection standards in response to the user's selection operation of the quality inspection standards of each level in turn; the audit terminal 102 determines the corresponding target rectification measures from multiple preset rectification measures corresponding to the quality inspection subtask according to the quality inspection results; the audit terminal 102 uses the dual-recording video clips, quality inspection results and target rectification measures as the quality inspection results of the dual-recording video, and sends the quality inspection results of the dual-recording video to the terminal 104 corresponding to the recorder of the dual-recording video. Among them, the audit terminal 102 can be, but not limited to, various personal computers and laptops. The terminal 104 can be, but not limited to, various mobile smart devices.

[0052] In an exemplary embodiment, as shown in FIG2 , a dual-recording video quality inspection method is provided, which is described by taking the method applied to the audit terminal 102 in FIG1 as an example, and includes the following steps S202 to S212 . Among them:

[0053] Step S202, obtaining a quality inspection task and a dual-recording video, wherein the quality inspection task includes at least one quality inspection subtask, and the dual-recording video includes at least one dual-recording video segment corresponding to the quality inspection subtask; the dual-recording video segment is determined based on the task attribute of the quality inspection subtask.

[0054] Among them, dual-recording video can refer to the collection of audio-visual materials and electronic data through audio and video recording technology to record and save videos of related processes, which can be used in scenarios such as customer service.

[0055] Among them, the quality inspection task may refer to a specific task that needs to be performed for quality inspection of a dual-recording video. A quality inspection task may include all items that need to be checked for a dual-recording video; a quality inspection task may include at least one quality inspection subtask.

[0056] Among them, the quality inspection subtask can refer to a specific inspection item in the quality inspection task, which is used to check a specific aspect or a specific link in the dual-recording video. For example, it can be used to check the signature link, document display link, etc. in the dual-recording video. For example, it can be used to check whether the video recording watermark meets the standards, whether the video recording screen is standard, etc. For example, it can also be used to check whether the use of words in the dual-recording video is compliant, whether the key service processes are compliant, etc.

[0057] Among them, the dual-recording video clip may refer to the video clip corresponding to the specific part of the quality inspection subtask extracted from the dual-recording video, for example, it may be the video clip corresponding to the signing link, the video clip corresponding to the document display link, etc. For example, it may be the video clip that needs to check the video recording watermark, the video clip that needs to check whether the video recording screen is standard, and for example, it may be the video clip used to check the use of scripts in the dual-recording video, the video clip corresponding to the key service process, etc.

[0058] Exemplarily, the audit terminal can obtain quality inspection tasks and dual-recording videos from the server. The server can process the dual-recording videos uploaded to the server by the recording terminal, and generate a quality inspection task including multiple quality inspection subtasks and dual-recording video clips corresponding to the multiple quality inspection subtasks for the dual-recording video according to preset quality inspection items, and then send the quality inspection task including multiple quality inspection subtasks and the dual-recording video including multiple dual-recording video clips to the audit terminal; in one embodiment, the server can also send the dual-recording video clips and the complete dual-recording video to the audit terminal, so that the complete dual-recording video can be quickly obtained and viewed when the complete dual-recording video is needed for context verification during the quality inspection process of the dual-recording video clip.

[0059] Step S204: Determine a target quality inspection standard that matches the task attribute of the quality inspection subtask from the pre-established structured quality inspection standards, wherein the structured quality inspection standards include quality inspection standards at multiple levels.

[0060] Among them, the pre-established structured quality inspection standards may refer to quality inspection standards with a hierarchical structure, including multiple levels of quality inspection standards, for example, three levels of quality inspection standards. By performing quality inspection on the dual-recorded video clips corresponding to a quality inspection subtask according to the three levels of quality inspection standards, three levels of quality inspection results can be obtained.

[0061] The task attribute may refer to a task-related attribute pre-set in a quality inspection subtask, which may be used to guide the determination of the content and quality inspection standards of the dual-recorded video clips. The task attribute may include attributes such as task type, review scope, and review level. The setting of the task attribute may help the terminal to more accurately match and determine the dual-recorded video clips related to the quality inspection subtask, thereby improving the efficiency and accuracy of quality inspection.

[0062] The target quality inspection standard may refer to some quality inspection standards determined from pre-established structured quality inspection standards and matching the task attributes of the quality inspection subtask.

[0063] For example, the pre-established structured quality inspection standards may include primary standard A, primary standard B, and primary standard C; primary standard A may include secondary standard A, secondary standard B, and secondary standard C; primary standard B may include secondary standard D, secondary standard E, and secondary standard F; primary standard C may include secondary standard L, secondary standard M, and secondary standard N; each secondary standard may include multiple third-level standards, which will not be elaborated in detail here. The above-mentioned standards at all levels are only examples, and do not specifically limit the quality inspection standards at multiple levels; the audit terminal determines the target quality inspection that matches the task attributes of the quality inspection subtask from the pre-established structured quality inspection standards. The standard can be to determine the first-level standard that matches the task attributes from the first-level standard A, the first-level standard B, and the first-level standard C, and then use the second-level standards and the third-level standards included in the matching first-level standard as the target quality inspection standards. For example, if the first-level standard A and the first-level standard C match the task attributes, the first-level standard A, the first-level standard C, the second-level standard A, the second-level standard B, the second-level standard C included in the first-level standard A, the second-level standard L, the second-level standard M, the second-level standard N included in the first standard, and the third-level standards included in the second-level standards A, the second-level standard B, the second-level standard C, the second-level standard L, the second-level standard M, and the second-level standard N respectively, as the target quality inspection standards.

[0064] Step S206, the quality inspection subtasks, task attributes and dual-recording video clips are displayed. When the user selects an operation representation that fails the review, multiple levels of quality inspection standards are displayed according to the target quality inspection standards.

[0065] Here, the user may refer to an auditor who uses the audit terminal.

[0066] Exemplarily, the audit terminal can display quality inspection subtasks, task attributes, and dual-recording video clips. The display interface in the audit terminal can be as shown in Figure 3. The quality inspection subtasks, task attributes, and dual-recording video clips can all be displayed in area 31. For example, area 31 displays the words "Task 1", a text description of the task attributes, and a click button or link for viewing the dual-recording video clips; then area 32 is a check box, providing pass and fail options. After the auditor views the dual-recording video clips and determines that there are no problems, he or she can click to select the pass option; if the auditor views the dual-recording video clips and determines that there are problems, he or she can click to select the fail option. At this time, the audit terminal can check multiple levels of quality inspection standards in the target quality inspection standards in the check boxes in area 33 of the display interface. For example, if the target quality inspection standards include primary standards, secondary standards, and tertiary standards, The audit terminal can display the candidate first-level standards in the check box in area 33. After area 33, there are also areas corresponding to the second-level standards and areas corresponding to the third-level standards (the processing part is omitted on the right side of area 33 in Figure 3, and it has the same function as area 33). When the auditor selects the first-level standard, the audit terminal can display the second-level standards included in the selected first-level standard in the check box in the corresponding area. Similarly, when the auditor selects the second-level standard, the audit terminal can display the third-level standards included in the selected second-level standard in the check box in the corresponding area. The three-level standards in this embodiment are only for example. The target quality inspection standard can include quality inspection standards of multiple levels. The display interface can include display areas corresponding to quality inspection standards of multiple levels. This embodiment does not impose a specific quantity limit; the display interface shown in Figure 3 can display multiple quality inspection subtasks at the same time.

[0067] Step S208 , in response to the user's selection operation on the quality inspection standards of each level in sequence, quality inspection results corresponding to the quality inspection standards of multiple levels are obtained.

[0068] The selection operation may refer to an operation in which the auditor selects one of the quality inspection standards from the quality inspection standards at each level.

[0069] Exemplarily, the auditor selects the quality inspection standards in each displayed candidate box corresponding to each level of quality inspection standards, and the audit terminal records the results corresponding to the selection operations to obtain quality inspection results corresponding to multiple levels of quality inspection standards.

[0070] Step S210: According to the quality inspection result, a corresponding target rectification measure is determined from a plurality of preset rectification measures corresponding to the quality inspection subtask.

[0071] The preset corrective measures may refer to preset solutions or improvement measures for problems that may be found in the quality inspection subtask. The target corrective measures may refer to specific corrective measures determined based on the quality inspection results.

[0072] Exemplarily, the audit terminal determines the corresponding target corrective measures from the multiple preset corrective measures corresponding to the above-mentioned quality inspection subtasks based on the obtained quality inspection results, wherein a quality inspection subtask can pre-set multiple preset corrective measures to match each quality inspection result that may occur corresponding to the quality inspection subtask.

[0073] Step S212: The dual-recording video clips, the quality inspection results, and the target rectification measures are used as the quality inspection results of the dual-recording videos, and the quality inspection results of the dual-recording videos are sent to the terminal corresponding to the person who recorded the dual-recording videos.

[0074] The quality inspection result of the dual-recording video may refer to the quality inspection result sent to the recording personnel.

[0075] Exemplarily, the review terminal can combine the dual-recording video clips, quality inspection results and target corrective measures into the quality inspection results of the dual-recording video according to a preset format, and then send the quality inspection results of the dual-recording video to the terminal corresponding to the recorder of the dual-recording video.

[0076] In one embodiment, the audit terminal can send a message notification through an application to send the quality inspection results of the dual-recorded video to the recording personnel. The message notification interface can be as shown in Figure 4. Area 41 can be used to display a click button or click link for viewing the dual-recorded video clips. Area 42, area 43 and area 44 can be used to display the quality inspection results of the dual-recorded video corresponding to multiple levels of quality inspection standards; area 45 can be used to display the target corrective measures in the quality inspection results of the dual-recorded video; the node words on the left side of area 41 in Figure 4 can be used to correspond to the order of quality inspection subtasks, problem categories, primary classifications, and secondary classifications can refer to labels corresponding to multiple levels of quality inspection standards respectively, the words corrective measures in Figure 4 can refer to the labels of target corrective measures, and Figure 4 also includes the quality inspection time display of this order corresponding to the dual-recorded video clips and quality inspection subtasks.

[0077] In the above-mentioned quality inspection method for dual-recording videos, the audit terminal determines the target quality inspection standard that matches the task attribute of the quality inspection subtask from the pre-established structured quality inspection standard; the structured quality inspection standard includes multiple levels of quality inspection standards; then the quality inspection subtasks, task attributes and dual-recording video clips are displayed. When the user determines that the audit fails, the multiple levels of quality inspection standards are displayed according to the target quality inspection standard, so that the user can make a selection based on the multiple levels of quality inspection standards. Finally, the audit terminal obtains a standardized and normalized quality inspection result corresponding to the multiple levels of quality inspection standards based on the selection operation, and then the audit terminal determines the corresponding target rectification measures based on the quality inspection results, thereby realizing the automatic rectification measures. Match; then send the dual-recording video clips, quality inspection results and target corrective measures as the quality inspection results of the dual-recording video to the terminal corresponding to the recorder of the dual-recording video; when using the review terminal for quality inspection, the user only needs to select the displayed multiple levels of quality inspection standards, which unifies the textual interpretation of the quality inspection results and does not need to manually edit the problems found in the quality inspection, which can improve the consistency and standardization of the quality inspection results for the dual-recording video; in addition, during the quality inspection process, the reviewer only needs to click on the displayed multiple levels of quality inspection standards, which saves the reviewer's operating time and improves the review efficiency; the recording personnel can directly receive and view the quality inspection results of the dual-recording video through the terminal, which can improve the timeliness of the response to rectification.

[0078] Based on the quality inspection method of dual-recording video in the above embodiment, in one embodiment, after obtaining the quality inspection results corresponding to multiple levels of quality inspection standards and the corresponding target rectification measures, the dual-recording video clip corresponding to the current quality inspection subtask, the quality inspection results corresponding to multiple levels of quality inspection standards and the target rectification measures can be used as the quality inspection results corresponding to the current quality inspection subtask, and the quality inspection results corresponding to the current quality inspection subtask can be synchronously sent to the terminal corresponding to the recording personnel of the dual-recording video, so that only the problems of the current dual-recording video clip can be informed to the recording personnel without waiting for other quality inspection subtasks to be completed, and the recording personnel can first refer to the target rectification measures to complete the rectification operation for the problems of the current dual-recording video clip, and then perform the corresponding rectification after receiving the message notification corresponding to other dual-recording video clips; for example, there is an unclear problem in the recording screen of the current dual-recording video clip, and the target rectification measure is to recommend replacing the device (such as a mobile phone) for re-recording, then the recording personnel can only re-record the content involved in the current dual-recording video clip, and the fragmented processing can save rectification time, improve the timeliness and efficiency of rectification.

[0079] In another embodiment, based on the above-mentioned dual-recording video quality inspection method, the dual-recording video clips, quality inspection results and target corrective measures are used as the quality inspection results corresponding to the quality inspection subtask. After obtaining the quality inspection results corresponding to all quality inspection subtasks; the quality inspection results corresponding to all quality inspection subtasks are sent to the recording personnel together, so that the recording personnel can comprehensively review the corrective measures for the complete dual-recording video and carry out rectification in a centralized manner, which can improve the comprehensiveness of the rectification work.

[0080] In an exemplary embodiment, multiple levels of quality inspection standards include problem category standards, problem subcategory standards, and problem description standards; the above step S206 performs display of multiple levels of quality inspection standards according to the target quality inspection standards, including: displaying according to the levels of problem category standards, problem subcategory standards, and problem description standards in the target quality inspection standards.

[0081] The problem category standard may refer to the maximum category standard of problems involved in the quality inspection process, and may be used to preliminarily classify the problems found in the quality inspection process.

[0082] Among them, the problem subcategory standard can refer to a more specific classification standard under the problem category standard, which can further refine and distinguish the problems.

[0083] The problem description standard may refer to a standard for providing a detailed description for each specific problem.

[0084] Exemplarily, the audit terminal first displays the problem category standards included in the target quality inspection standards to display the major categories of problems involved in the quality inspection subtasks. Then, based on the problem category standards, the audit terminal displays the problem subcategory standards included in the problem category standards to display further problem categories involved in the quality inspection subtasks. Finally, based on the problem subcategory standards, the audit terminal displays the problem description standards included in the problem subcategory to display the standard description of each specific problem.

[0085] In this embodiment, the audit terminal displays the problem category standards, problem subcategory standards and problem description standards in the target quality inspection standards. Users can clearly understand the quality inspection standards at each level, ensuring that problems in the quality inspection process can be accurately classified and described, thereby improving the accuracy of quality inspection.

[0086] In an exemplary embodiment, as shown in FIG5 , the above step S208 may specifically include steps S502 to S508, wherein:

[0087] Step S502, in response to the user's selection operation on the question category standard, obtaining a question category result.

[0088] The question category result may refer to a specific question category selected by the user according to the question category standard.

[0089] Step S504, in response to the user's selection operation on the question subclass standard, obtaining the question subclass result.

[0090] The question subcategory result may refer to a specific question subcategory selected by the user through the question subcategory standard.

[0091] Step S506, in response to the user's selection operation on the problem description standard, obtaining the problem description result.

[0092] The problem description result may refer to a specific problem description selected by the user according to the problem description criteria.

[0093] Step S508, obtaining quality inspection results corresponding to multiple levels of quality inspection standards according to the problem category results, the problem subcategory results and the problem description results.

[0094] The quality inspection results corresponding to the multiple levels of quality inspection standards may refer to results including specific problem categories, specific problem subcategories, and specific problem descriptions.

[0095] Exemplarily, as shown in FIG3 , the audit terminal may respond to the user's selection operation on the problem category standard displayed in area 33 to obtain the specific problem category selected by the user as the problem category result; the audit terminal may respond to the user's selection operation on the problem subcategory standard displayed in the area corresponding to the problem subcategory standard (not shown in the figure) to obtain the specific problem subcategory selected by the user as the problem subcategory result; the audit terminal may respond to the user's selection operation on the problem description standard displayed in the area corresponding to the problem description standard (not shown in the figure) to obtain the specific problem description selected by the user as the problem description result; the audit terminal uses the problem category result, the problem subcategory result and the problem description result as quality inspection results corresponding to multiple levels of quality inspection standards.

[0096] In this embodiment, the user can obtain the corresponding quality inspection results by gradually selecting the problem category standards, problem subcategory standards and problem description standards displayed by the audit terminal. The audit terminal can help the user accurately understand the classification and requirements of the problems, realize a more precise quality inspection process, and help improve the accuracy and operational efficiency of the quality inspection work.

[0097] In an exemplary embodiment, the above step S210 may specifically include: determining a corresponding target rectification measure from a plurality of preset rectification measures corresponding to the quality inspection subtask according to the problem description result in the quality inspection result and the preset corresponding relationship.

[0098] Among them, the preset corresponding relationship is used to characterize the corresponding relationship between different problem description results and multiple different preset corrective measures corresponding to the quality inspection subtasks.

[0099] Exemplarily, the audit terminal determines the preset corrective measure corresponding to the problem description result among multiple preset corrective measures corresponding to the quality inspection subtask through a preset corresponding relationship based on the problem description result in the quality inspection result, and uses it as the target corrective measure.

[0100] In this embodiment, the audit terminal can automatically match the target rectification measures for the quality inspection results according to the problem description results in the quality inspection results and the preset corresponding relationship, which can save the time of editing the rectification measures and improve the quality inspection efficiency.

[0101] In an exemplary embodiment, the step S212 above performs sending the quality inspection results of the dual-recording video to the terminal corresponding to the person who recorded the dual-recording video, including: sending the dual-recording video clips, problem category results, problem subcategory results, problem description results and target corrective measures to the terminal corresponding to the person who recorded the dual-recording video, so that the terminal displays them in the hierarchical order of the dual-recording video clips, problem category results, problem subcategory results, problem description results and target corrective measures for the recording person to view.

[0102] Exemplarily, the review terminal sends the dual-recorded video clips, problem category results, problem sub-category results, problem description results and target corrective measures to the terminal corresponding to the person who recorded the dual-recorded video. The display interface of the above content in the terminal corresponding to the recording person is shown in Figure 4. Area 41 is used to display the dual-recorded video clips (displayed through buttons or links), area 42 corresponding to the problem category label is used to display the problem category results, area 43 corresponding to the first-level classification label is used to display the problem sub-category results, area 44 corresponding to the second-level classification label is used to display the problem description results, and area 45 corresponding to the corrective measures label is used to display the target corrective measures. The above interface is displayed through the terminal for the recording person to view.

[0103] In this embodiment, by sending the dual-recording video clips, problem category results, problem sub-category results, problem description results and target corrective measures to the terminal corresponding to the recorder of the dual-recording video, so that the terminal displays them in the hierarchical order of the dual-recording video clips, problem category results, problem sub-category results, problem description results and target corrective measures, the display effect of the quality inspection results can be improved, and the time for the recording personnel to interpret the quality inspection results can be reduced.

[0104] In an exemplary embodiment, the steps of constructing the structured quality inspection standard include:

[0105] Step S11, obtaining historical quality inspection data.

[0106] Among them, historical quality inspection data includes historical quality inspection results.

[0107] The historical quality inspection data may include the overall quality inspection data of the historical dual-recording videos, as well as the quality inspection data of each link of the videos.

[0108] Step S12, obtaining multiple historical problem description results based on the historical quality inspection results.

[0109] Step S13, clustering the multiple historical question description results to obtain multiple clustering results corresponding to question subclasses.

[0110] The clustering process may refer to a method of grouping the historical problem description results according to similarity.

[0111] Step S14, clustering the multiple clustering results corresponding to the problem subclasses to obtain multiple clustering results corresponding to the problem categories.

[0112] Step S15, performing standardization and normalization processing according to the clustering results corresponding to the problem categories, the clustering results corresponding to the problem subcategories and the historical problem description results, to obtain the problem category standard, the problem subcategory standard and the problem description standard.

[0113] Step S16, using the problem category standard, the problem subcategory standard and the problem description standard as multiple levels of quality inspection standards in the structured quality inspection standard.

[0114] Exemplarily, the audit terminal collects and organizes the overall quality inspection data of videos including historical dual-recording videos and the quality inspection data of each link of the video in past quality inspection work, and uses them as historical quality inspection data, obtains multiple historical problem description results from the historical quality inspection results, and then clusters the multiple historical problem description results, and classifies similar historical problem description results into the same category. The category can be marked according to the general meaning of the category to form multiple clustering results corresponding to problem subcategories; then the multiple clustering results corresponding to the problem subcategories are clustered again, and the aforementioned similar clustering results corresponding to the problem subcategories are classified into the same major category to form clustering results corresponding to the problem category; then the above-mentioned clustering results corresponding to the problem category, the above-mentioned clustering processing results corresponding to the problem subcategories, and the above-mentioned historical problem description results are standardized and normalized, for example, after screening, classification, sorting, labeling, etc. by professionals, problem category standards, problem subcategory standards, and problem description standards are formed, and structured quality inspection standards are formed according to their relationship.

[0115] In this embodiment, an organized and specific structured quality inspection standard is constructed based on historical quality inspection data, which can improve the standardization of the quality inspection process.

[0116] In an exemplary embodiment, the above dual-recording video quality inspection method may further include the following steps:

[0117] Step S21, in response to an optimization inspection request triggered according to a preset period, obtaining quality inspection results of a plurality of quality inspected dual-recorded videos.

[0118] Among them, the optimized inspection request may refer to an inspection request triggered according to a preset period, which can be used to evaluate high-frequency quality inspection results that appear in the quality inspection results after multiple quality inspections in the audit terminal.

[0119] Step S21, obtain the quantitative statistical results of the problem category results and the problem subcategory results in the quality inspection results of multiple quality-inspected dual-recorded videos, determine the target problem category and the target problem subcategory based on the problem category results and the problem subcategory results whose number exceeds a preset number threshold, and display the target problem category and the target problem subcategory as indicators to be optimized.

[0120] The quantitative statistical result may refer to the number of occurrences of results of the same question category and the same question subcategory, and the number of occurrences of results of different question categories and results of different question subcategories obtained by counting the number of occurrences.

[0121] Exemplarily, in response to an optimization inspection request triggered according to a preset period, the audit terminal obtains quality inspection results of multiple quality inspection dual-recorded videos, obtains problem category results and problem subcategory results from the above quality inspection results, and counts the number of occurrences of the same problem category results and the same problem subcategory results, obtains the number of occurrences of different problem category results and different problem subcategory results, and then determines the problem category results and problem subcategory results whose occurrence number exceeds a preset number threshold, and determines their corresponding problem categories and problem subcategories as target problem categories and target problem subcategories, and displays them as indicators to be optimized.

[0122] In this embodiment, the audit terminal regularly checks the quality inspection results of the inspected dual-recorded videos to determine the frequently occurring problem categories and problem subcategories, thereby determining the indicators to be optimized and forming an optimization plan, thereby improving the recording standardization of the dual-recorded videos.

[0123] In an exemplary embodiment, a dual-recording video quality inspection method is provided, which may specifically include the following steps:

[0124] Step S31, obtaining a quality inspection task and a dual-recording video, wherein the quality inspection task includes at least one quality inspection subtask, and the dual-recording video includes at least one dual-recording video clip corresponding to the quality inspection subtask; the dual-recording video clip is determined based on the task attribute of the quality inspection subtask.

[0125] Step S32, determining a target quality inspection standard that matches the task attributes of the quality inspection subtask from pre-established structured quality inspection standards; the structured quality inspection standards include multiple levels of quality inspection standards; the multiple levels of quality inspection standards include problem category standards, problem subcategory standards, and problem description standards.

[0126] Step S33, the quality inspection subtasks, task attributes and dual-recording video clips are displayed. When the user selects an operation representation that fails the review, they are displayed according to the level of the problem category standard, problem subcategory standard and problem description standard in the target quality inspection standard.

[0127] Step S34, in response to the user's selection operation on the problem category standard, obtain the problem category result; in response to the user's selection operation on the problem subcategory standard, obtain the problem subcategory result; in response to the user's selection operation on the problem description standard, obtain the problem description result; based on the problem category result, the problem subcategory result and the problem description result, obtain the quality inspection results corresponding to multiple levels of quality inspection standards.

[0128] Step S35, determining the corresponding target rectification measure from the multiple preset rectification measures corresponding to the quality inspection subtask according to the problem description result in the quality inspection result and the preset corresponding relationship; the preset corresponding relationship is used to characterize the corresponding relationship between different problem description results and multiple different preset rectification measures corresponding to the quality inspection subtask;

[0129] Step S36, taking the dual-recording video clips, quality inspection results and target corrective measures as the quality inspection results of the dual-recording video, and sending the dual-recording video clips, problem category results, problem subcategory results, problem description results and target corrective measures to the terminal corresponding to the recording personnel of the dual-recording video, so that the terminal displays them in the hierarchical order of the dual-recording video clips, problem category results, problem subcategory results, problem description results and target corrective measures for the recording personnel to view.

[0130] Among them, the steps for constructing the structured quality inspection standard include: obtaining historical quality inspection data; the historical quality inspection data includes historical quality inspection results; obtaining multiple historical problem description results based on the historical quality inspection results; clustering the multiple historical problem description results to obtain multiple clustering results corresponding to problem subclasses; clustering the multiple clustering results corresponding to problem subclasses to obtain multiple clustering results corresponding to problem categories; performing standardization and normalization based on the clustering results corresponding to the problem categories, the clustering results corresponding to the problem subclasses, and the historical problem description results to obtain problem category standards, problem subclass standards, and problem description standards; using the problem category standards, problem subclass standards, and problem description standards as quality inspection standards at multiple levels in the structured quality inspection standard.

[0131] In another embodiment, the above method may also include: in response to an optimization inspection request triggered according to a preset period, obtaining quality inspection results of multiple quality-inspected dual-recorded videos; obtaining quantitative statistical results of problem category results and problem subcategory results in the quality inspection results of multiple quality-inspected dual-recorded videos, determining target problem categories and target problem subcategories based on problem category results and problem subcategory results whose numbers exceed a preset number threshold, and displaying the target problem categories and target problem subcategories as indicators to be optimized.

[0132] The previous dual-recording video quality inspection process was to manually edit and review the opinions and issue them, without standardized and structured quality inspection conclusions. Different quality inspectors have different descriptions of the opinions issued, but the meanings can basically be classified, and there is not much difference in the meaning of each type of opinion. At the same time, when manually editing opinions, similar problems will exist in each order, which requires repeated editing and a long operation time. When users view from the APP (application) end, the opinions are stacked and messy, and it is impossible to quickly find rectification opinions, and there are no corresponding operation instructions. Project personnel manually analyze based on manual opinions, and the number of opinions is too large to be counted, which consumes manpower and other development costs. Therefore, the above embodiment standardizes, structures, and normalizes the conclusions in the quality inspection results, and different operators (quality inspection) personnel use a set of quality inspection standards, and the quality inspection standards are unified, which is conducive to improving the timeliness of operators, improving user experience, and effectively promoting product optimization construction.

[0133] Among them, professionals can screen, classify, sort, and label manual quality inspection conclusions (historical quality inspection data) based on historical opinions, and finally develop standardized and normalized tree-structured opinions (structured quality inspection standards). For different types of nodes (different quality inspection subtasks), different types of conclusion codes and textual interpretations are set, and corresponding rectification measures are set for each opinion, which are issued together with the quality inspection conclusions to help prompt the recording personnel of the dual-recording videos to operate. Opinions are encoded and initialized in the system according to hierarchical classification.

[0134] System (audit terminal) level: Initialize the tree structure opinions, the system matches the opinions of each node, and supports the saving and distribution of opinions through each node.

[0135] Operational level: When manually issuing quality inspection conclusions, at the corresponding node, click and select the corresponding problem category, problem subcategory, and problem description to automatically match the corrective measures. Only click interaction is required (click the candidate box to make a selection as shown in Figure 4), avoiding manual editing of messy opinions and issuing them. The recorders of the dual-recording videos cannot understand the meaning of the opinions.

[0136] User (recording staff) level: The APP receives backend quality inspection opinions and displays them to front-end recording staff by level. The staff can see detailed issues that need to be rectified and detailed guidance on rectification operations.

[0137] The above method can bring the following beneficial effects:

[0138] Quality inspection level: Manually issue quality inspection conclusions without manual editing. At the corresponding node, select the corresponding problem category, problem subcategory, and problem description to automatically match the corrective measures. After the conclusion is issued, the system will record the problem category code and text interpretation, problem subcategory code and text interpretation, problem description code and text interpretation, and corrective measures text interpretation corresponding to the node. At the same time, only click interaction is required, which greatly shortens the working time of sales staff, reduces the time cost of manual quality inspection, and makes the operation of quality inspectors more convenient and standardized. Unified quality inspection standards are conducive to reducing costs and increasing efficiency.

[0139] User level: After receiving quality inspection opinions, users can view the operations they need to do and the reasons for the operations in the corresponding location of the APP, which improves the user experience.

[0140] System level: Through problem coding, problem subcategories and other coding, we can count the coding categories with more user operation problems, and form corresponding system optimization directions or project work trends based on the categories.

[0141] It should be understood that, although the various steps in the flowcharts involved in the above-mentioned embodiments are displayed in sequence according to the indication of the arrows, these steps are not necessarily executed in sequence according to the order indicated by the arrows. Unless there is a clear explanation in this article, the execution of these steps does not have a strict order restriction, and these steps can be executed in other orders. Moreover, at least a part of the steps in the flowcharts involved in the above-mentioned embodiments can include multiple steps or multiple stages, and these steps or stages are not necessarily executed at the same time, but can be executed at different times, and the execution order of these steps or stages is not necessarily to be carried out in sequence, but can be executed in turn or alternately with other steps or at least a part of the steps or stages in other steps.

[0142] Based on the same inventive concept, the embodiment of the present application also provides a dual-recording video quality inspection device for implementing the dual-recording video quality inspection method involved above. The implementation scheme for solving the problem provided by the device is similar to the implementation scheme recorded in the above method, so the specific limitations in one or more dual-recording video quality inspection device embodiments provided below can refer to the limitations of the dual-recording video quality inspection method above, and will not be repeated here.

[0143] In an exemplary embodiment, as shown in FIG6 , a dual-recording video quality inspection device 900 is provided, comprising: a data acquisition module 901, a subtask quality inspection module 902, and a quality inspection result sending module 903, wherein:

[0144] The data acquisition module 901 is used to acquire a quality inspection task and a dual-recording video, wherein the quality inspection task includes at least one quality inspection subtask, and the dual-recording video includes at least one dual-recording video segment corresponding to the quality inspection subtask; the dual-recording video segment is determined based on the task attributes of the quality inspection subtask.

[0145] The subtask quality inspection module 902 is used to determine the target quality inspection standard that matches the task attribute of the quality inspection subtask from the pre-established structured quality inspection standards; the structured quality inspection standard includes multiple levels of quality inspection standards; the quality inspection subtask, the task attributes and the dual-recording video clips are displayed, and when the user selects an operation representation that the review fails, the multiple levels of quality inspection standards are displayed separately according to the target quality inspection standard; in response to the user's selection operation of the quality inspection standard of each level in turn, quality inspection results corresponding to the multiple levels of quality inspection standards are obtained; according to the quality inspection results, the corresponding target rectification measures are determined from the multiple preset rectification measures corresponding to the quality inspection subtask.

[0146] The quality inspection result sending module 903 is used to use the dual-recording video clip, the quality inspection result and the target rectification measures as the quality inspection result of the dual-recording video, and send the quality inspection result of the dual-recording video to the terminal corresponding to the recorder of the dual-recording video.

[0147] In an exemplary embodiment, the above-mentioned multiple levels of quality inspection standards include problem category standards, problem subcategory standards and problem description standards; the above-mentioned subtask quality inspection module 902 is also used to display according to the hierarchy of problem category standards, problem subcategory standards and problem description standards in the target quality inspection standards; it is also used to obtain problem category results in response to the user's selection operation on the problem category standards; obtain problem subcategory results in response to the user's selection operation on the problem subcategory standards; obtain problem description results in response to the user's selection operation on the problem description standards; and obtain quality inspection results corresponding to multiple levels of quality inspection standards based on the problem category results, the problem subcategory results and the problem description results.

[0148] In an exemplary embodiment, the above-mentioned subtask quality inspection module 902 is also used to determine the corresponding target corrective measures from multiple preset corrective measures corresponding to the quality inspection subtask based on the problem description results in the quality inspection results and the preset correspondence relationship; the preset correspondence relationship is used to characterize the correspondence between different problem description results and multiple different preset corrective measures corresponding to the quality inspection subtask.

[0149] In an exemplary embodiment, the quality inspection result sending module 903 is also used to send the dual-recording video clips, the problem category results, the problem subcategory results, the problem description results and the target corrective measures to the terminal corresponding to the recording personnel of the dual-recording video, so that the terminal displays them in the hierarchical order of the dual-recording video clips, the problem category results, the problem subcategory results, the problem description results and the target corrective measures for the recording personnel to view.

[0150] In an exemplary embodiment, the above-mentioned dual-recording video quality inspection device may also include a standard construction module for acquiring historical quality inspection data; the historical quality inspection data includes historical quality inspection results; based on the historical quality inspection results, a plurality of historical problem description results are obtained; the plurality of historical problem description results are clustered to obtain a plurality of clustering results corresponding to problem subclasses; the plurality of clustering results corresponding to problem subclasses are clustered to obtain a plurality of clustering results corresponding to problem categories; based on each of the clustering results corresponding to the problem category, each of the clustering results corresponding to the problem subclasses and each of the historical problem description results, standardization and normalization are performed to obtain problem category standards, problem subclass standards and problem description standards; the problem category standards, the problem subclass standards and the problem description standards are used as quality inspection standards for multiple levels in the structured quality inspection standards.

[0151] In an exemplary embodiment, the quality inspection device for the above-mentioned dual-recording video may also include a standard construction module for obtaining quality inspection results of multiple dual-recording videos that have been quality inspected in response to an optimization inspection request triggered according to a preset period; obtaining quantitative statistical results of problem category results and problem subcategory results in the quality inspection results of the multiple dual-recording videos that have been quality inspected, and determining target problem categories and target problem subcategories based on the problem category results and problem subcategory results whose numbers exceed a preset number threshold, and displaying the target problem categories and target problem subcategories as indicators to be optimized.

[0152] Each module in the above dual-recording video quality inspection device can be implemented in whole or in part by software, hardware, or a combination thereof. Each module can be embedded in or independent of a processor in a computer device in the form of hardware, or can be stored in a memory in a computer device in the form of software, so that the processor can call and execute operations corresponding to each module.

[0153] In an exemplary embodiment, a computer device is provided, which may be a terminal, and its internal structure diagram may be shown in FIG7. The computer device includes a processor, a memory, an input / output interface, a communication interface, a display unit, and an input device. The processor, the memory, and the input / output interface are connected via a system bus, and the communication interface, the display unit, and the input device are connected to the system bus via the input / output interface. The processor of the computer device is used to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The input / output interface of the computer device is used to exchange information between the processor and an external device. The communication interface of the computer device is used to communicate with an external terminal in a wired or wireless manner, and the wireless manner may be implemented through WIFI, a mobile cellular network, near field communication (NFC) or other technologies. When the computer program is executed by the processor, a quality inspection method for dual-recording videos is implemented. The display unit of the computer device is used to form a visually visible picture, which may be a display screen, a projection device, or a virtual reality imaging device. The display screen can be a liquid crystal display screen or an electronic ink display screen, and the input device of the computer device can be a touch layer covering the display screen, or a button, trackball or touchpad set on the computer device shell, or an external keyboard, touchpad or mouse.

[0154] Those skilled in the art will understand that the structure shown in FIG. 7 is merely a block diagram of a partial structure related to the solution of the present application, and does not constitute a limitation on the computer device to which the solution of the present application is applied. The specific computer device may include more or fewer components than shown in the figure, or combine certain components, or have a different arrangement of components.

[0155] In one embodiment, a computer device is further provided, including a memory and a processor, wherein a computer program is stored in the memory, and the processor implements the steps in the above method embodiments when executing the computer program.

[0156] In one embodiment, a computer-readable storage medium is provided, on which a computer program is stored. When the computer program is executed by a processor, the steps in the above-mentioned method embodiments are implemented.

[0157] In one embodiment, a computer program product is provided, including a computer program, which implements the steps in the above method embodiments when executed by a processor.

[0158] It should be noted that the user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data used for analysis, stored data, displayed data, etc.) involved in this application are all information and data authorized by the user or fully authorized by all parties, and the collection, use and processing of relevant data must comply with relevant regulations.

[0159] A person of ordinary skill in the art can understand that all or part of the processes in the above-mentioned embodiment method can be completed by instructing the relevant hardware through a computer program, and the computer program can be stored in a non-volatile computer-readable storage medium. When the computer program is executed, it can include the processes of the embodiments of the above-mentioned methods. Among them, any reference to the memory, database or other medium used in the embodiments provided in the present application can include at least one of non-volatile memory and volatile memory. Non-volatile memory can include read-only memory (ROM), magnetic tape, floppy disk, flash memory, optical memory, high-density embedded non-volatile memory, resistive random access memory (ReRAM), magnetic random access memory (MRAM), ferroelectric random access memory (FRAM), phase change memory (PCM), graphene memory, etc. Volatile memory can include random access memory (RAM) or external cache memory, etc. As an illustration and not limitation, RAM can be in various forms, such as static random access memory (SRAM) or dynamic random access memory (DRAM). The database involved in each embodiment provided in this application may include at least one of a relational database and a non-relational database. Non-relational databases may include distributed databases based on blockchains, etc., but are not limited to this. The processor involved in each embodiment provided in this application may be a general-purpose processor, a central processing unit, a graphics processor, a digital signal processor, a programmable logic device, a data processing logic device based on quantum computing, an artificial intelligence (AI) processor, etc., but are not limited to this.

[0160] The technical features of the above embodiments may be combined arbitrarily. To make the description concise, not all possible combinations of the technical features in the above embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this application.

[0161] The above-described embodiments only express several implementation methods of the present application, and the descriptions thereof are relatively specific and detailed, but they cannot be understood as limiting the scope of the present application. It should be pointed out that, for a person of ordinary skill in the art, several variations and improvements can be made without departing from the concept of the present application, and these all belong to the protection scope of the present application. Therefore, the protection scope of the present application shall be subject to the attached claims.

Claims

1. A dual-recording video quality inspection method, characterized in that: Applied to the audit terminal, the method includes: Acquire a quality inspection task and a dual-recording video, wherein the quality inspection task includes at least one quality inspection subtask, and the dual-recording video includes at least one dual-recording video segment corresponding to the quality inspection subtask; the dual-recording video segment is determined based on the task attribute of the quality inspection subtask; Determining a target quality inspection standard that matches the task attribute of the quality inspection subtask from pre-established structured quality inspection standards; the structured quality inspection standard includes quality inspection standards at multiple levels; The quality inspection subtask, the task attributes and the dual-recording video clips are displayed, and when the user selects an operation representation that fails the review, multiple levels of quality inspection standards are displayed according to the target quality inspection standard; In response to the user's selection operation of the quality inspection standards at each level in sequence, quality inspection results corresponding to the quality inspection standards at multiple levels are obtained; According to the quality inspection result, determining a corresponding target rectification measure from a plurality of preset rectification measures corresponding to the quality inspection subtask; The dual-recording video clip, the quality inspection result and the target rectification measures are used as the quality inspection result of the dual-recording video, and the quality inspection result of the dual-recording video is sent to the terminal corresponding to the recorder of the dual-recording video.

2. The method according to claim 1, characterized in that The multiple levels of quality inspection standards include problem category standards, problem subcategory standards, and problem description standards; The quality inspection standards at multiple levels are displayed according to the target quality inspection standards, including: Display according to the level of problem category standard, problem subcategory standard and problem description standard in the target quality inspection standard; The step of obtaining quality inspection results corresponding to the quality inspection standards at multiple levels in response to the user's selection operation on the quality inspection standards at each level in sequence includes: In response to the user's selection operation on the question category standard, obtaining a question category result; In response to the user's selection operation on the question subcategory standard, obtaining a question subcategory result; In response to the user's selection operation on the problem description standard, obtaining a problem description result; According to the problem category result, the problem subcategory result and the problem description result, quality inspection results corresponding to multiple levels of quality inspection standards are obtained.

3. The method according to claim 2, characterized in that Determining, according to the quality inspection result, a corresponding target rectification measure from a plurality of preset rectification measures corresponding to the quality inspection subtask includes: According to the problem description results in the quality inspection results and the preset corresponding relationship, the corresponding target corrective measures are determined from the multiple preset corrective measures corresponding to the quality inspection subtask; the preset corresponding relationship is used to characterize the correspondence between different problem description results and the multiple different preset corrective measures corresponding to the quality inspection subtask.

4. The method according to claim 2, characterized in that: The step of sending the quality inspection result of the dual-recording video to a terminal corresponding to a person who recorded the dual-recording video includes: The dual-recording video clips, the problem category results, the problem sub-category results, the problem description results and the target corrective measures are sent to the terminal corresponding to the person who recorded the dual-recording video, so that the terminal displays them in the hierarchical order of the dual-recording video clips, the problem category results, the problem sub-category results, the problem description results and the target corrective measures for the recording person to view.

5. The method according to claim 2, characterized in that: The steps for constructing the structured quality inspection standard include: Acquire historical quality inspection data; the historical quality inspection data includes historical quality inspection results; According to the historical quality inspection results, multiple historical problem description results are obtained; Performing clustering processing on the multiple historical problem description results to obtain multiple clustering results corresponding to problem subclasses; Performing clustering processing on the plurality of clustering results corresponding to the problem subclasses to obtain a plurality of clustering results corresponding to the problem categories; According to the clustering results corresponding to the problem categories, the clustering results corresponding to the problem subcategories, and the historical problem description results, standardization and normalization are performed to obtain problem category standards, problem subcategory standards, and problem description standards; The problem category standard, the problem subcategory standard and the problem description standard are used as quality inspection standards at multiple levels in the structured quality inspection standard.

6. The method according to any one of claims 1 to 5, characterized in that: The method further comprises: In response to an optimization inspection request triggered according to a preset period, obtaining quality inspection results of a plurality of quality inspected dual-recorded videos; Obtain quantitative statistical results of problem category results and problem subcategory results in the quality inspection results of the multiple quality-inspected dual-recorded videos, determine target problem categories and target problem subcategories based on the problem category results and problem subcategory results whose numbers exceed a preset number threshold, and display the target problem categories and target problem subcategories as indicators to be optimized.

7. A dual-recording video quality inspection device, characterized in that: The device comprises: A data acquisition module, used to acquire a quality inspection task and a dual-recording video, wherein the quality inspection task includes at least one quality inspection subtask, and the dual-recording video includes at least one dual-recording video segment corresponding to the quality inspection subtask; the dual-recording video segment is determined based on the task attribute of the quality inspection subtask; A subtask quality inspection module is used to determine a target quality inspection standard that matches the task attribute of the quality inspection subtask from pre-established structured quality inspection standards; the structured quality inspection standard includes multiple levels of quality inspection standards; the quality inspection subtask, the task attribute and the dual-recording video clip are displayed, and when the user selects an operation representation that the review fails, the multiple levels of quality inspection standards are displayed respectively according to the target quality inspection standard; in response to the user's selection operation of the quality inspection standard of each level in turn, quality inspection results corresponding to the multiple levels of quality inspection standards are obtained; according to the quality inspection results, a corresponding target rectification measure is determined from multiple preset rectification measures corresponding to the quality inspection subtask; The quality inspection result sending module is used to use the dual-recording video clip, the quality inspection result and the target rectification measures as the quality inspection result of the dual-recording video, and send the quality inspection result of the dual-recording video to the terminal corresponding to the recorder of the dual-recording video.

8. A computer device comprising a memory and a processor, wherein the memory stores a computer program, wherein: When the processor executes the computer program, the steps of the method according to any one of claims 1 to 6 are implemented.

9. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 6 are implemented.

10. A computer program product, comprising a computer program, characterized in that When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 6 are implemented.

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