Work order processing method and device, storage medium and electronic equipment

Abstract

The invention discloses a work order processing method and device, a storage medium and electronic equipment. The method relates to the technical field of data processing, and comprises the following steps: classifying a target record work order recording a to-be-processed event through a data classification device to obtain target category information corresponding to the target record work order; processing the target record work order through a work order generation device corresponding to the target category information to obtain a target operation work order; and distributing the target operation work order to a first target object through a work order distribution device so as to process the to-be-processed event based on the target operation work order through the first target object. Through the work order distribution method and device, the problem that the work order distribution efficiency is relatively low due to the fact that the work orders are distributed in a manual mode in related technologies is solved.

Description

Technical Field

[0001] The present application relates to the field of data processing technology, and in particular to a work order processing method and device, a storage medium, and an electronic device. Background Art

[0002] The power supply department is responsible for selling electric energy to power customers in a safe, reliable, continuous and qualified manner through power transmission and distribution equipment to meet the needs of customers for construction and daily life. The power supply department consists of a dispatching room, relay protection team, information center, metering, testing institute, substation, substation maintenance area and line area, and guarantees the needs of construction and daily life through different positions. When distributing data work orders, the distribution systems of most power supply departments often use manual methods to analyze and distribute data work orders, resulting in low efficiency in work order distribution.

[0003] With regard to the problem that work orders are manually allocated in related technologies, resulting in low efficiency in work order allocation, no effective solution has been proposed so far. Summary of the invention

[0004] The main purpose of the present application is to provide a work order processing method and device, storage medium and electronic device to solve the problem of low efficiency of work order allocation caused by manual allocation of work orders in related technologies.

[0005] In order to achieve the above-mentioned purpose, according to one aspect of the present application, a method for processing a work order is provided. The method comprises: classifying a target record work order recording an event to be processed by a data classification device to obtain target category information corresponding to the target record work order; processing the target record work order by a work order generation device corresponding to the target category information to obtain a target operation work order; and assigning the target operation work order to a first target object by a work order assignment device, so as to process the event to be processed based on the target operation work order through the first target object.

[0006] Furthermore, classifying the target record work order to obtain target category information corresponding to the target record work order includes: classifying the target record work order based on keyword information in the target record work order to obtain first category information; performing semantic recognition on the target record work order to obtain second category information; and determining the target category information based on the first category information and the second category information.

[0007] Furthermore, semantic recognition is performed on the target record work order to obtain the second category information, including: vectorizing the content information in the target record work order to obtain a target vector; extracting features from the target vector to obtain content feature information; and classifying the target record work order based on the content feature information to obtain the second category information.

[0008] Furthermore, based on the keyword information in the target record work order, the target record work order is classified to obtain the first category information, including: parsing the target record work order to obtain a target field set; determining the keyword information based on the information corresponding to each field in the target field set; matching the keyword information with the keywords in the preset keyword set to obtain the first category information.

[0009] Furthermore, the target record work order is processed by a work order generation device corresponding to the target category information to obtain a target operation work order, including: identifying the target record work order to obtain detailed information of the event to be processed; determining the execution steps for the event to be processed based on the detailed information of the event to be processed; and obtaining the target operation work order based on the execution steps.

[0010] Furthermore, according to the execution steps, obtaining the target operation work order includes: generating an initial operation work order according to the execution steps; verifying the integrity and logic of the initial operation work order to obtain a verification result; if the verification result indicates that the verification has not passed, adjusting the initial operation work order based on the adjustment instruction triggered by the second target object to obtain the target operation work order.

[0011] Furthermore, after the target operation work order is assigned to the first target object through the work order assignment device so as to execute the target operation work order through the first target object, the method also includes: within a preset time period, triggering a first deletion instruction for the target record work order through a timing control device; when the first deletion instruction for the target record work order is detected, determining through a receiving device whether a second deletion instruction triggered by a third target object is received; when the second deletion instruction triggered by the third target object is received, responding to the first deletion instruction and the second deletion instruction to delete the target record work order.

[0012] In order to achieve the above-mentioned purpose, according to another aspect of the present application, a work order processing device is provided. The device includes: a classification unit, which is used to classify the target record work order recording the event to be processed through a data classification device to obtain the target category information corresponding to the target record work order; a processing unit, which is used to process the target record work order through a work order generation device corresponding to the target category information to obtain a target operation work order; and an allocation unit, which is used to allocate the target operation work order to a first target object through a work order allocation device, so as to process the event to be processed based on the target operation work order through the first target object.

[0013] Furthermore, the classification unit includes: a first classification module, used to classify the target record work order according to the keyword information in the target record work order to obtain first category information; a second classification module, used to perform semantic recognition on the target record work order to obtain second category information; a first determination module, used to determine the target category information based on the first category information and the second category information.

[0014] Furthermore, the second classification module includes: a processing submodule, used to vectorize the content information in the target record work order to obtain a target vector; an extraction submodule, used to extract features from the target vector to obtain content feature information; and a classification submodule, used to classify the target record work order based on the content feature information to obtain the second category information.

[0015] Furthermore, the first classification module includes: a parsing submodule, used to parse the target record work order to obtain a target field set; a determination submodule, used to determine the keyword information based on the information corresponding to each field in the target field set; a matching submodule, used to match the keyword information with the keywords in the preset keyword set to obtain the first category information.

[0016] Furthermore, the processing unit includes: an identification module, used to identify the target record work order and obtain detailed information of the event to be processed; a second determination module, used to determine the execution steps of the event to be processed based on the detailed information of the event to be processed; and a processing module, used to obtain the target operation work order based on the execution steps.

[0017] Furthermore, the processing module includes: a generation submodule, used to generate an initial operation work order according to the execution steps; a verification submodule, used to verify the integrity and logic of the initial operation work order to obtain a verification result; and an adjustment submodule, used to adjust the initial operation work order based on the adjustment instruction triggered by the second target object to obtain the target operation work order if the verification result indicates that the verification has failed.

[0018] Furthermore, the device also includes: a trigger unit, which is used to trigger a first deletion instruction for the target record work order through a timing control device within a preset time period after the target operation work order is assigned to the first target object through the work order assignment device so as to execute the target operation work order through the first target object; a judgment unit, which is used to determine whether a second deletion instruction triggered by a third target object is received through a receiving device when the first deletion instruction for the target record work order is detected; and a response unit, which is used to respond to the first deletion instruction and the second deletion instruction when the second deletion instruction triggered by the third target object is received, and delete the target record work order.

[0019] According to another aspect of the present application, a computer-readable storage medium is provided, wherein a computer program is stored in the computer-readable storage medium, wherein when the computer program runs, the device where the computer-readable storage medium is located executes the above-mentioned work order processing method.

[0020] According to another aspect of the present application, an electronic device is also provided, wherein the electronic device includes one or more processors and a memory, the memory being used to store one or more programs, wherein when the one or more programs are executed by one or more processors, the one or more processors execute the above-mentioned work order processing method.

[0021] Through the present application, the following steps are adopted: the target record work order recording the pending events is classified by the data classification device to obtain the target category information corresponding to the target record work order; the target record work order is processed by the work order generation device corresponding to the target category information to obtain the target operation work order; the target operation work order is allocated to the first target object by the work order allocation device, so as to process the pending events based on the target operation work order through the first target object, thereby solving the problem of low efficiency of work order allocation in the related technology by manually allocating work orders. In this scheme, when there is a target record work order for recording the pending events, the data classification device will accurately classify the target record work order, and then use the work order generation device corresponding to the target category information to process the target record work order to generate a target operation work order, and finally the work order allocation device will allocate the target operation work order to the first target object, thereby avoiding the manual analysis and allocation of work orders in the prior art, thereby achieving the effect of improving the efficiency of work order allocation. BRIEF DESCRIPTION OF THE DRAWINGS

[0022] The drawings constituting a part of the present application are used to provide a further understanding of the present application. The illustrative embodiments and descriptions of the present application are used to explain the present application and do not constitute an improper limitation on the present application. In the drawings:

[0023] Figure 1 is a flowchart of a method for processing a work order provided in an embodiment of the present application;

[0024] Figure 2 is a schematic diagram of a work order processing device provided according to an embodiment of the present application;

[0025] Figure 3 is a schematic diagram of a work order distribution system provided according to an embodiment of the present application Figure 1 ;

[0026] Figure 4 This is a schematic diagram of a work order distribution system provided according to an embodiment of the present application. Figure 2 ;

[0027] Figure 5 is a schematic diagram of an electronic device provided according to an embodiment of the present application. DETAILED DESCRIPTION

[0028] It should be noted that, in the absence of conflict, the embodiments and features in the embodiments of the present application can be combined with each other. The present application will be described in detail below with reference to the accompanying drawings and in combination with the embodiments.

[0029] In order to enable those skilled in the art to better understand the solution of the present application, the technical solution in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work should fall within the scope of protection of the present application.

[0030] It should be noted that the terms "first", "second", etc. in the specification and claims of the present application and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequential order. It should be understood that the data used in this way can be interchanged where appropriate, so that the embodiments of the present application described here. In addition, the terms "including" and "having" and any of their variations are intended to cover non-exclusive inclusions, for example, a process, method, system, product or device comprising a series of steps or units is not necessarily limited to those steps or units clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or devices.

[0031] It should be noted that the relevant information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data for display, data for analysis, etc.) involved in this disclosure are all information and data authorized by the user or fully authorized by all parties. For example, an interface is set between this system and the relevant user or organization. Before obtaining relevant information, it is necessary to send an acquisition request to the aforementioned user or organization through the interface, and obtain relevant information after receiving the consent information fed back by the aforementioned user or organization.

[0032] The present invention is described below in conjunction with preferred implementation steps. Figure 1 is a flowchart of a method for processing a work order according to an embodiment of the present application, such as Figure 1 As shown, the method comprises the following steps:

[0033] Step S101, classifying the target record work order recording the event to be processed by a data classification device to obtain target category information corresponding to the target record work order.

[0034] Optionally, the work order processing method provided in the embodiment of the present application can be applied to a work order distribution system, and the work order distribution system is provided with a data storage device, and the target record work order for recording the event to be processed is stored through the data storage device. Then, the target record work order for recording the event to be processed is classified by the data classification device to obtain the target category information corresponding to the target record work order. For example, the target record work order for recording the event to be processed is classified according to the intrinsic attributes or characteristics of the data, such as the business source and content.

[0035] In an optional embodiment, the category information corresponding to the recorded work order includes but is not limited to categories such as fault repair, maintenance and repair, operation ticket and work ticket.

[0036] Step S102, processing the target record work order through the work order generating device corresponding to the target category information to obtain the target operation work order;

[0037] Optionally, after determining the target category information corresponding to the target record work order, the target record work order is parsed using the work order generation device corresponding to the target category information to obtain the corresponding target operation work order. It should be noted that the target operation work order is used to instruct the target object to process the above-mentioned pending events.

[0038] Step S103: Allocate the target operation work order to the first target object through the work order allocation device, so as to process the event to be processed based on the target operation work order through the first target object.

[0039] Optionally, after obtaining the above-mentioned target operation work order, the target operation work order is allocated to the first target object by a work order allocation device, so that the to-be-processed event is processed based on the target operation work order by the first target object.

[0040] To sum up, when there is a target record work order for recording events to be processed, the data classification device will accurately classify the target record work order, and then use the work order generation device corresponding to the target category information to process the target record work order to generate a target operation work order. Finally, the work order allocation device allocates the target operation work order to the first target object, avoiding the manual analysis and allocation of work orders in the prior art, thereby achieving the effect of improving the efficiency of work order allocation.

[0041] Optionally, in the work order processing method provided in the embodiment of the present application, the target record work order is classified to obtain the target category information corresponding to the target record work order, including: classifying the target record work order based on the keyword information in the target record work order to obtain the first category information; performing semantic recognition on the target record work order to obtain the second category information; determining the target category information based on the first category information and the second category information.

[0042] In an optional embodiment, classifying the target record work order includes the following steps: classifying according to keyword information in the target record work order to obtain first category information, then obtaining second category information by semantically identifying the target record work order, and finally determining the target category information through the first category information and the second category information.

[0043] Classifying the target record work orders by using keyword information and semantics can effectively improve the accuracy of classifying the target record work orders.

[0044] Optionally, in the work order processing method provided in the embodiment of the present application, semantic recognition is performed on the target record work order to obtain the second category information, including: vectorizing the content information in the target record work order to obtain a target vector; performing feature extraction on the target vector to obtain content feature information; and classifying the target record work order based on the content feature information to obtain the second category information.

[0045] In an optional embodiment, semantic recognition of the target record work order includes: firstly vectorizing the content information in the target record work order to obtain the corresponding target vector, then inputting the target vector into the deep learning model, performing feature extraction on the target vector through the deep learning model to obtain the above-mentioned content feature information, and finally the deep learning model classifies the target record work order using the content feature information to obtain the second category information.

[0046] By classifying the content feature information corresponding to the target record work order, the accuracy of the classification of the target record work order can be improved.

[0047] Optionally, in the work order processing method provided in the embodiment of the present application, the target record work order is classified according to the keyword information in the target record work order, and obtaining the first category information includes: parsing the target record work order to obtain a target field set; determining the keyword information based on the information corresponding to each field in the target field set; matching the keyword information with the keywords in the preset keyword set to obtain the first category information.

[0048] In an optional embodiment, classifying the target record work order according to the keyword information in the target record work order includes the following steps: parsing the target record work order, for example, performing text recognition on the content corresponding to the target record work order to obtain a required target field set, for example, a matter name field. Then, according to the information corresponding to each field in the target field set, keyword information is determined, and finally, according to the keyword information and the keywords in the preset keyword set, the target record work order is classified to obtain the above-mentioned first category information.

[0049] Optionally, in the work order processing method provided in the embodiment of the present application, the target record work order is processed by the work order generation device corresponding to the target category information to obtain the target operation work order, including: identifying the target record work order to obtain detailed information of the event to be processed; determining the execution steps for the event to be processed based on the detailed information of the event to be processed; and obtaining the target operation work order based on the execution steps.

[0050] In an optional embodiment, the processing of the target record work order by the work order generating device corresponding to the target category information includes the following steps: identifying the target record work order again to obtain the detailed information of the above-mentioned event to be processed, and then generating the execution steps for the event to be processed according to the detailed information of the event to be processed. For example, for the target record work order of the maintenance and repair category, the execution steps of the event to be processed may include: shutting down and isolating the equipment, detecting and functionally testing all parts of the equipment, and recording the tested parts, etc. Finally, according to the execution steps, the target operation work order is obtained.

[0051] Generating an operation work order through a work order generating device corresponding to the target category information can effectively improve the accuracy of the target operation work order.

[0052] Optionally, in the work order processing method provided in the embodiment of the present application, obtaining the target operation work order according to the execution steps includes: generating an initial operation work order according to the execution steps; verifying the integrity and logic of the initial operation work order to obtain a verification result; if the verification result indicates that the verification has not passed, adjusting the initial operation work order based on the adjustment instruction triggered by the second target object to obtain the target operation work order.

[0053] In an optional embodiment, obtaining the above-mentioned target operation work order according to the execution steps includes the following steps: first, generating an initial operation work order through the execution steps, and then verifying the integrity and logic of the initial operation work order. If the verification passes, the initial operation work order is directly determined as the target operation work order.

[0054] If the verification result indicates that the verification has not been passed, an adjustment instruction triggered by the second target object may be received through the user interface, and then the initial operation work order may be adjusted according to the adjustment instruction to obtain a target operation work order.

[0055] By verifying and adjusting the operation work orders, the accuracy of the target operation work orders can be effectively improved.

[0056] Optionally, in the work order processing method provided in the embodiment of the present application, after the target operation work order is assigned to the first target object through the work order allocation device so as to execute the target operation work order through the first target object, the method also includes: within a preset time period, triggering a first deletion instruction for the target record work order through the timing control device; when the first deletion instruction for the target record work order is detected, determining whether a second deletion instruction triggered by a third target object is received through the receiving device; when the second deletion instruction triggered by the third target object is received, responding to the first deletion instruction and the second deletion instruction to delete the target record work order.

[0057] In an optional embodiment, after the target operation work order is assigned to the first target object through the work order allocation device, long-term use usually leads to the accumulation of more storage files, which may affect the operating efficiency of the work order allocation system. Therefore, the first deletion instruction for the target record work order can be triggered periodically through the timing control device.

[0058] In order to avoid erroneous deletion of data when a first deletion instruction for a target record work order is detected, it is necessary to determine through a receiving device whether a second deletion instruction triggered by a third target object is received, that is, to determine whether the administrator is aware of and supports the deletion and destruction of the data. When a second deletion instruction triggered by a third target object is received, the target record work order is deleted in response to the first deletion instruction and the second deletion instruction.

[0059] Through the above steps, the stored past data can be deleted, so that the work order distribution system can avoid excessive internal storage of data and cause operational inconvenience when used for a long time.

[0060] If the second deletion instruction triggered by the third target object is not received, the target record work order will not be deleted.

[0061] It should be noted that the work order allocation system can also count the amount and degree of completion after the work order is allocated, so that the performance salary scores can be counted and publicized, which is convenient for motivating employees' work enthusiasm.

[0062] The work order processing method provided in the embodiment of the present application is to classify the target record work order recording the event to be processed by a data classification device to obtain the target category information corresponding to the target record work order; to process the target record work order by a work order generation device corresponding to the target category information to obtain a target operation work order; to allocate the target operation work order to the first target object by a work order allocation device, so as to process the event to be processed based on the target operation work order through the first target object, thereby solving the problem of low efficiency of work order allocation in the related technology by manually allocating work orders. In this scheme, when there is a target record work order for recording the event to be processed, the data classification device will accurately classify the target record work order, and then use the work order generation device corresponding to the target category information to process the target record work order to generate a target operation work order, and finally the work order allocation device will allocate the target operation work order to the first target object, thereby avoiding the manual analysis and allocation of work orders in the prior art, thereby achieving the effect of improving the efficiency of work order allocation.

[0063] It should be noted that the steps shown in the flowcharts of the accompanying drawings can be executed in a computer system such as a set of computer executable instructions, and that, although a logical order is shown in the flowcharts, in some cases, the steps shown or described can be executed in an order different from that shown here.

[0064] The embodiment of the present application also provides a work order processing device. It should be noted that the work order processing device of the embodiment of the present application can be used to execute the work order processing method provided in the embodiment of the present application. The work order processing device provided in the embodiment of the present application is introduced below.

[0065] Figure 2 Schematic diagram of a work order processing device according to an embodiment of the present application. Figure 2 As shown, the device includes: a classification unit 201, a processing unit 202 and an allocation unit 203.

[0066] The classification unit 201 is used to classify the target record work order recording the event to be processed through the data classification device to obtain the target category information corresponding to the target record work order;

[0067] A processing unit 202, configured to process the target record work order through a work order generating device corresponding to the target category information to obtain a target operation work order;

[0068] The allocating unit 203 is configured to allocate the target operation work order to the first target object through the work order allocating device, so as to process the event to be processed based on the target operation work order through the first target object.

[0069] The work order processing device provided in the embodiment of the present application, through the classification unit 201, classifies the target record work order recording the event to be processed through the data classification device, and obtains the target category information corresponding to the target record work order; the processing unit 202 processes the target record work order through the work order generation device corresponding to the target category information, and obtains the target operation work order; the allocation unit 203 allocates the target operation work order to the first target object through the work order allocation device, so as to process the event to be processed based on the target operation work order through the first target object, and solves the problem of low efficiency of work order allocation in the related technology by manually allocating work orders. In this scheme, when there is a target record work order for recording the event to be processed, the data classification device will accurately classify the target record work order, and then use the work order generation device corresponding to the target category information to process the target record work order to generate a target operation work order, and finally the work order allocation device allocates the target operation work order to the first target object, avoiding the manual analysis and allocation of work orders in the prior art, thereby achieving the effect of improving the efficiency of work order allocation.

[0070] Optionally, in the work order processing device provided in the embodiment of the present application, the classification unit includes: a first classification module, used to classify the target record work order according to keyword information in the target record work order to obtain first category information; a second classification module, used to perform semantic recognition on the target record work order to obtain second category information; a first determination module, used to determine the target category information based on the first category information and the second category information.

[0071] Optionally, in the work order processing device provided in the embodiment of the present application, the second classification module includes: a processing sub-module, used to vectorize the content information in the target record work order to obtain a target vector; an extraction sub-module, used to extract features from the target vector to obtain content feature information; and a classification sub-module, used to classify the target record work order based on the content feature information to obtain second category information.

[0072] Optionally, in the work order processing device provided in the embodiment of the present application, the first classification module includes: a parsing submodule, used to parse the target record work order to obtain a target field set; a determination submodule, used to determine the keyword information based on the information corresponding to each field in the target field set; a matching submodule, used to match the keyword information with the keywords in the preset keyword set to obtain the first category information.

[0073] Optionally, in the work order processing device provided in the embodiment of the present application, the processing unit includes: an identification module, used to identify the target record work order and obtain detailed information of the event to be processed; a second determination module, used to determine the execution steps of the event to be processed based on the detailed information of the event to be processed; and a processing module, used to obtain the target operation work order based on the execution steps.

[0074] Optionally, in the work order processing device provided in the embodiment of the present application, the processing module includes: a generation sub-module, used to generate an initial operation work order based on the execution steps; a verification sub-module, used to verify the integrity and logic of the initial operation work order to obtain a verification result; an adjustment sub-module, used to adjust the initial operation work order based on the adjustment instruction triggered by the second target object to obtain a target operation work order if the verification result indicates that the verification fails.

[0075] Optionally, in the work order processing device provided in the embodiment of the present application, the device also includes: a trigger unit, which is used to assign the target operation work order to the first target object through the work order assignment device, so as to execute the target operation work order through the first target object, and then trigger a first deletion instruction for the target record work order through the timing control device within a preset time period; a judgment unit, which is used to determine whether a second deletion instruction triggered by a third target object is received through a receiving device when the first deletion instruction for the target record work order is detected; and a response unit, which is used to respond to the first deletion instruction and the second deletion instruction when the second deletion instruction triggered by the third target object is received, and delete the target record work order.

[0076] The work order processing device includes a processor and a memory. The above-mentioned classification unit 201, processing unit 202 and allocation unit 203 are all stored in the memory as program units, and the processor executes the above-mentioned program units stored in the memory to realize corresponding functions.

[0077] The processor includes a kernel, which calls the corresponding program unit from the memory. One or more kernels can be set, and the accurate allocation of work orders can be achieved by adjusting the kernel parameters.

[0078] The memory may include non-permanent memory in a computer-readable medium, random access memory (RAM) and / or non-volatile memory, such as read-only memory (ROM) or flash RAM, and the memory includes at least one memory chip.

[0079] The embodiment of the present invention provides a work order distribution system, such as Figure 3 As shown, the work order distribution system includes a control manager 1, a data storage device 2, a data classification device 3, a work order generation device 4, a work order distribution device 5, a destruction device 6 and an information processing device 7. The control manager 1 stores the record work orders to be processed in the data storage device 2. The data classification device 3 classifies the record work orders in the data storage device 2, the work order generation device 4 generates work orders for the classified record work orders, and the work order distribution device 5 distributes and processes the operation work orders. The information processing device 7 is used to count the completion amount and degree of completion after the work order is distributed, so that the performance salary score can be counted and publicized, which is convenient for motivating employees' work enthusiasm.

[0080] In an optional embodiment, if Figure 4 As shown, the destruction device 6 includes a timing control device 60, an identity authentication device 61, a receiving device 62, an information recording device 63 and a backup device 64. The timing control device triggers a first deletion instruction for the target record work order; when the first deletion instruction for the target record work order is detected, the receiving device determines whether to receive a second deletion instruction triggered by a third target object; when the second deletion instruction triggered by the third target object is received, the first deletion instruction and the second deletion instruction are responded to, and the target record work order is deleted. In addition, the deletion process can be recorded by the information recording device 63, and the deleted data can be compressed and backed up by the backup device 64.

[0081] An embodiment of the present invention provides a computer-readable storage medium on which a program is stored. When the program is executed by a processor, a method for processing a work order is implemented.

[0082] An embodiment of the present invention provides a processor, which is used to run a program, wherein the program executes a method for processing a work order when the program is running.

[0083] like Figure 5As shown, an embodiment of the present invention provides an electronic device, which includes a processor, a memory, and a program stored in the memory and executable on the processor. When the processor executes the program, the following steps are implemented: a target record work order recording an event to be processed is classified by a data classification device to obtain target category information corresponding to the target record work order; a work order generation device corresponding to the target category information is used to process the target record work order to obtain a target operation work order; and a work order allocation device is used to allocate the target operation work order to a first target object, so as to process the event to be processed based on the target operation work order through the first target object.

[0084] Optionally, classifying the target record work order to obtain target category information corresponding to the target record work order includes: classifying the target record work order based on keyword information in the target record work order to obtain first category information; performing semantic recognition on the target record work order to obtain second category information; determining the target category information based on the first category information and the second category information.

[0085] Optionally, performing semantic recognition on the target record work order to obtain the second category information includes: vectorizing the content information in the target record work order to obtain a target vector; performing feature extraction on the target vector to obtain content feature information; and classifying the target record work order based on the content feature information to obtain the second category information.

[0086] Optionally, the target record work order is classified according to the keyword information in the target record work order to obtain the first category information including: parsing the target record work order to obtain a target field set; determining the keyword information based on the information corresponding to each field in the target field set; matching the keyword information with the keywords in the preset keyword set to obtain the first category information.

[0087] Optionally, the target record work order is processed by a work order generation device corresponding to the target category information to obtain a target operation work order, including: identifying the target record work order to obtain detailed information of the event to be processed; determining the execution steps for the event to be processed based on the detailed information of the event to be processed; and obtaining the target operation work order based on the execution steps.

[0088] Optionally, according to the execution steps, obtaining the target operation work order includes: generating an initial operation work order according to the execution steps; verifying the integrity and logic of the initial operation work order to obtain a verification result; if the verification result indicates that the verification has not passed, adjusting the initial operation work order based on the adjustment instruction triggered by the second target object to obtain the target operation work order.

[0089] Optionally, after the target operation work order is assigned to the first target object through the work order allocation device so as to execute the target operation work order through the first target object, the method also includes: within a preset time period, triggering a first deletion instruction for the target record work order through the timing control device; when the first deletion instruction for the target record work order is detected, determining through the receiving device whether to receive a second deletion instruction triggered by a third target object; when the second deletion instruction triggered by the third target object is received, responding to the first deletion instruction and the second deletion instruction to delete the target record work order.

[0090] The devices in this article can be servers, PCs, PADs, mobile phones, etc.

[0091] The present application also provides a computer program product, which, when executed on a data processing device, is suitable for executing a program that initializes the following method steps: classifying a target record work order that records an event to be processed by a data classification device to obtain target category information corresponding to the target record work order; processing the target record work order by a work order generation device corresponding to the target category information to obtain a target operation work order; and allocating the target operation work order to a first target object by a work order allocation device, so as to process the event to be processed based on the target operation work order through the first target object.

[0092] Optionally, classifying the target record work order to obtain target category information corresponding to the target record work order includes: classifying the target record work order based on keyword information in the target record work order to obtain first category information; performing semantic recognition on the target record work order to obtain second category information; determining the target category information based on the first category information and the second category information.

[0093] Optionally, performing semantic recognition on the target record work order to obtain the second category information includes: vectorizing the content information in the target record work order to obtain a target vector; performing feature extraction on the target vector to obtain content feature information; and classifying the target record work order based on the content feature information to obtain the second category information.

[0094] Optionally, the target record work order is classified according to the keyword information in the target record work order to obtain the first category information including: parsing the target record work order to obtain a target field set; determining the keyword information based on the information corresponding to each field in the target field set; matching the keyword information with the keywords in the preset keyword set to obtain the first category information.

[0095] Optionally, the target record work order is processed by a work order generation device corresponding to the target category information to obtain a target operation work order, including: identifying the target record work order to obtain detailed information of the event to be processed; determining the execution steps for the event to be processed based on the detailed information of the event to be processed; and obtaining the target operation work order based on the execution steps.

[0096] Optionally, according to the execution steps, obtaining the target operation work order includes: generating an initial operation work order according to the execution steps; verifying the integrity and logic of the initial operation work order to obtain a verification result; if the verification result indicates that the verification has not passed, adjusting the initial operation work order based on the adjustment instruction triggered by the second target object to obtain the target operation work order.

[0097] Optionally, after the target operation work order is assigned to the first target object through the work order allocation device so as to execute the target operation work order through the first target object, the method also includes: within a preset time period, triggering a first deletion instruction for the target record work order through the timing control device; when the first deletion instruction for the target record work order is detected, determining through the receiving device whether to receive a second deletion instruction triggered by a third target object; when the second deletion instruction triggered by the third target object is received, responding to the first deletion instruction and the second deletion instruction to delete the target record work order.

[0098] Those skilled in the art will appreciate that the embodiments of the present application may be provided as methods, systems, or computer program products. Therefore, the present application may adopt the form of a complete hardware embodiment, a complete software embodiment, or an embodiment in combination with software and hardware. Moreover, the present application may adopt the form of a computer program product implemented in one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) that include computer-usable program code.

[0099] The present application is described with reference to the flowcharts and / or block diagrams of the methods, devices (systems), and computer program products according to the embodiments of the present application. It should be understood that each process and / or box in the flowchart and / or block diagram, as well as the combination of the processes and / or boxes in the flowchart and / or block diagram, can be implemented by computer program instructions. These computer program instructions can be provided to a processor of a general-purpose computer, a special-purpose computer, an embedded processor, or other programmable data processing device to generate a machine, so that the instructions executed by the processor of the computer or other programmable data processing device generate instructions for implementing the processes in the flowchart and / or block diagram. Figure 1 A process or multiple processes and / or boxes Figure 1 A device that provides the functions specified in a block or multiple blocks.

[0100] These computer program instructions may also be stored in a computer-readable memory capable of directing a computer or other programmable data processing device to operate in a specific manner, so that the instructions stored in the computer-readable memory produce an article of manufacture comprising an instruction device, which implements the process Figure 1 A process or multiple processes and / or boxes Figure 1 A function specified in one or more boxes.

[0101] These computer program instructions can also be loaded onto a computer or other programmable data processing device so that a series of operating steps are executed on the computer or other programmable device to produce a computer-implemented process, thereby providing instructions for implementing the process. Figure 1 A process or multiple processes and / or boxes Figure 1 The steps for the functions specified in one or more boxes.

[0102] In a typical configuration, a computing device includes one or more processors (CPU), input / output interfaces, network interfaces, and memory.

[0103] The memory may include non-permanent memory in a computer-readable medium, random access memory (RAM) and / or non-volatile memory in the form of read-only memory (ROM) or flash RAM. The memory is an example of a computer-readable medium.

[0104] Computer readable media include permanent and non-permanent, removable and non-removable media that can be implemented by any method or technology to store information. Information can be computer readable instructions, data structures, program modules or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technology, compact disk read-only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, magnetic cassettes, magnetic tape disk storage or other magnetic storage devices or any other non-transmission media that can be used to store information that can be accessed by a computing device. As defined herein, computer readable media does not include temporary computer readable media (transitory media), such as modulated data signals and carrier waves.

[0105] It should also be noted that the terms "include", "comprises" or any other variations thereof are intended to cover non-exclusive inclusion, so that a process, method, commodity or device including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, commodity or device. In the absence of more restrictions, the elements defined by the sentence "comprises a ..." do not exclude the existence of other identical elements in the process, method, commodity or device including the elements.

[0106] Those skilled in the art will appreciate that the embodiments of the present application may be provided as methods, systems or computer program products. Therefore, the present application may adopt the form of a complete hardware embodiment, a complete software embodiment or an embodiment in combination with software and hardware. Moreover, the present application may adopt the form of a computer program product implemented on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) that contain computer-usable program code.

[0107] The above are only embodiments of the present application and are not intended to limit the present application. For those skilled in the art, the present application may have various changes and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application should be included within the scope of the claims of the present application.

Claims

1. A method for processing a work order, characterized in that: include: Classifying the target record work order recording the event to be processed by a data classification device to obtain target category information corresponding to the target record work order; The target record work order is processed by a work order generating device corresponding to the target category information to obtain a target operation work order; The target operation work order is allocated to a first target object through a work order allocation device, so that the event to be processed is processed based on the target operation work order through the first target object.

2. The method according to claim 1, characterized in that Classifying the target record work order to obtain target category information corresponding to the target record work order includes: Classifying the target record work order according to the keyword information in the target record work order to obtain first category information; Performing semantic recognition on the target record work order to obtain second category information; The target category information is determined according to the first category information and the second category information.

3. The method according to claim 2, characterized in that The target record work order is semantically identified to obtain the second category of information including: Vectorizing the content information in the target record work order to obtain a target vector; Extracting features from the target vector to obtain content feature information; The target record work order is classified based on the content feature information to obtain the second category information.

4. The method according to claim 2, characterized in that: According to the keyword information in the target record work order, the target record work order is classified, and the first category information obtained includes: Parsing the target record work order to obtain a target field set; Determine the keyword information according to information corresponding to each field in the target field set; The keyword information is matched with keywords in a preset keyword set to obtain the first category information.

5. The method according to claim 1, characterized in that The target record work order is processed by a work order generating device corresponding to the target category information to obtain a target operation work order including: Identify the target record work order to obtain detailed information of the event to be processed; Determine the execution steps for the event to be processed according to the detailed information of the event to be processed; According to the execution steps, the target operation work order is obtained.

6. The method according to claim 5, characterized in that According to the execution steps, obtaining the target operation work order includes: Generate an initial operation work order according to the execution steps; Verifying the integrity and logic of the initial operation work order to obtain a verification result; If the verification result indicates that the verification has not been passed, the initial operation work order is adjusted based on the adjustment instruction triggered by the second target object to obtain the target operation work order.

7. The method according to claim 1, characterized in that After allocating the target operation work order to the first target object by the work order allocating device so as to execute the target operation work order by the first target object, the method further includes: Within a preset time period, triggering a first deletion instruction for the target record work order through a timing control device; In case of detecting a first deletion instruction for the target record work order, determining by a receiving device whether a second deletion instruction triggered by a third target object is received; When the second deletion instruction triggered by the third target object is received, the target record work order is deleted in response to the first deletion instruction and the second deletion instruction.

8. A work order processing device, characterized in that: include: A classification unit, used to classify the target record work order recording the event to be processed through a data classification device, and obtain target category information corresponding to the target record work order; A processing unit, configured to process the target record work order through a work order generating device corresponding to the target category information to obtain a target operation work order; The allocating unit is used to allocate the target operation work order to the first target object through the work order allocating device, so as to process the event to be processed based on the target operation work order through the first target object.

9. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a computer program, wherein when the computer program is executed, the device where the computer-readable storage medium is located executes the work order processing method according to any one of claims 1 to 7.

10. An electronic device, characterized in that: It includes one or more processors and a memory, wherein the memory is used to store one or more programs, wherein when the one or more programs are executed by the one or more processors, the one or more processors implement the work order processing method described in any one of claims 1 to 7.

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