Client whole-course supervision system based on digitization

Abstract

The invention belongs to the technical field of quality management, and particularly relates to a digitalization-based customer whole-course supervision system, which comprises a basic database, an acceptance receipt management module, an instrument and equipment management module, a test data automatic acquisition module and an acceptance task management module, the basic database is used for storing contract information, product information and acceptance index information, and the acceptance document management module is used for maintaining a style template of each document in an acceptance process; according to the invention, informatization and digitization finished product inspection and acceptance of equipment finished products can be realized, and the acceptance accuracy is improved.

Description

Technical Field

[0001] The invention belongs to the technical field of quality management, and in particular relates to a digital-based customer full-process supervision system. Background Art

[0002] At present, the customer supervision process is mostly recorded and managed based on paper acceptance reports, and there is an information barrier between the quality management department and the customers. At the same time, customers conduct system acceptance meetings for important system products internally, reviewing quality control certification documents such as product military inspection acceptance records, supporting product component entry acceptance records, technical status configuration tables, and product screening records. When reviewing paper materials, there are problems such as large quantity of information, large amount of review, large amount of transportation, and easy loss.

[0003] Using information technology to complete the structuring of product inspection procedures, acceptance task management, finished product inspection and acceptance data collection, and acceptance index analysis will greatly improve acceptance efficiency and equipment delivery speed.

[0004] Currently, existing digital customer supervision methods are mostly concentrated in the product design stage, that is, customers participate in the product research and development and design stage to realize equipment quality supervision, and have not realized the information-based digital finished product inspection and acceptance of equipment finished products. Summary of the invention

[0005] In view of this, the present invention provides a digital-based full-process customer supervision system, which can realize information-based digital finished product inspection and acceptance for equipment finished products and improve the accuracy of acceptance.

[0006] The specific technical solution adopted by the present invention is:

[0007] A digital customer supervision system, including:

[0008] Basic database, used to store contract information, product information and acceptance index information;

[0009] The acceptance document management module maintains the style templates of various documents in the acceptance process;

[0010] The instrument and equipment management module records the list of all instruments and equipment used or to be used during the acceptance process, as well as the equipment usage records;

[0011] The test data automatic collection module is used to read the acceptance index data collected by the automated test equipment;

[0012] The acceptance task management module communicates with the basic database, the acceptance document management module and the instrument and equipment management module to record the offline acceptance process flow information and the actual records during the acceptance process. After carrying the flow of the acceptance process, it realizes the recording of the acceptance process information and the indicator information of the regulatory products, and finally presents a complete paperless acceptance material.

[0013] Furthermore, the contract information includes: finished product delivery contract information, supervision agreement and supervision implementation plan;

[0014] The product information includes basic information of product materials supervised by the customer;

[0015] The acceptance indicators are used to implement the management of indicator technical requirements in the product acceptance procedures, including: indicator name, unstructured technical requirement description, structured technical requirement upper limit and structured technical requirement lower limit.

[0016] Furthermore, the style template of the document includes: product acceptance report, environmental test screening report, military inspection submission form, military inspection acceptance report and the corresponding product material code, test index items and attachments to be added.

[0017] Furthermore, the instrument and equipment management module realizes the addition and maintenance of production site debugging and testing instruments and equipment, and serves as a source of information on testing equipment and instruments in the subsequent finished product acceptance process;

[0018] The list of instruments and equipment includes the following information: the name of the instrument and equipment, the model of the instrument and equipment, the validity period of the instrument and equipment, and the unique number of the instrument and equipment.

[0019] Furthermore, the instrument is used to test the product to obtain the acceptance index data, and the instrument is an automated testing device.

[0020] Furthermore, the acceptance task management module is used to perform acceptance task management, including:

[0021] Acceptance plan entry: planners enter finished product acceptance tasks based on contract information;

[0022] Debugging process input: After receiving the finished product acceptance task, the debugging personnel enter the debugging process data into the system. The debugging process data includes the delivered product technical status configuration, test equipment and instruments, test records, environmental stress screening report, routine test report, non-conforming product handling form, product change form, technical status deviation form, material and equipment substitution form, and outsourced parts qualification certificate;

[0023] Finished product inspection entry: After receiving the finished product acceptance task, the quality supervisor enters the finished product inspection data into the supervision system. The finished product inspection data includes the test equipment and instruments and the test records. After the quality supervisor completes the entry of the finished product inspection results, he / she determines whether the product is qualified. If it is qualified, the quality supervisor outputs the product acceptance report and the military inspection submission form;

[0024] Finished product acceptance supply-side confirmation: The supply-side quality department confirms the finished product inspection results within the system;

[0025] Customer confirmation: After receiving the finished product acceptance task, the customer confirms the finished product inspection results in the system based on the product acceptance report and military inspection submission form;

[0026] Customer acceptance result entry: The customer enters the test data and determines whether the product is qualified based on the test results; if qualified, the product military inspection acceptance report is output.

[0027] Furthermore, the test data automatic collection module is connected to each of the above-mentioned instruments and equipment through an interface to realize the upload management of test data reports and records, and collects and organizes the data and debugging records generated during the test process, builds a test database, and based on the test database, realizes the automatic capture of test records, debugging records, finished product inspection records and customer inspection records during the finished product acceptance process.

[0028] Furthermore, the supervision system further includes an indicator analysis module, which communicates with the acceptance task management module.

[0029] When the accumulated amount of the acceptance index data is greater than a preset value, the index analysis module analyzes one or more data envelopes of the acceptance index to obtain a deviation error value of the product index.

[0030] The beneficial effects of the present invention are:

[0031] (1) The present invention uses advanced digital technology to carry out digital military inspections, and has the ability to acquire and manage relevant data on equipment manufacturing, testing, and delivery in real time, thus achieving quality supervision and customer acceptance;

[0032] (2) The present invention adopts the same inspection standard and the same inspection process, which reduces the errors caused by human participation, simplifies the operation process, shortens the inspection cycle, improves the inspection accuracy, and improves the detection efficiency;

[0033] (3) The present invention mainly uses digital information, and there is a digital detection interface between the detection device and the equipment. Various quality characteristic information of the equipment is directly and automatically acquired by the detection device, and the results are uploaded to the user end or database. Paperless recording of detection information is achieved;

[0034] (4) The present invention uses information-based, digital, and visualized data management technology to facilitate in-depth mining of monitoring data and troubleshoot hidden dangers, making customer supervision work more standardized and efficient;

[0035] (5) The present invention can retrieve historical data at any time and form a simulation calculation center based on historical data through computer processing and judgment, which is convenient for optimizing equipment performance. BRIEF DESCRIPTION OF THE DRAWINGS

[0036] In order to more clearly illustrate the technical solutions of the embodiments of the present disclosure, the drawings required for use in the embodiments will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present disclosure. For ordinary technicians in this field, other drawings can be obtained based on these drawings without creative work.

[0037] Figure 1 This is a composition architecture diagram of a digital customer full-process supervision system in a specific implementation manner of the present invention. DETAILED DESCRIPTION

[0038] The embodiments of the present disclosure are described in detail below with reference to the accompanying drawings.

[0039] The following describes the embodiments of the present disclosure through specific examples, and those skilled in the art can easily understand other advantages and effects of the present disclosure from the contents disclosed in this specification. Obviously, the described embodiments are only a part of the embodiments of the present disclosure, rather than all of the embodiments. The present disclosure can also be implemented or applied through other different specific embodiments, and the details in this specification can also be modified or changed in various ways based on different viewpoints and applications without departing from the spirit of the present disclosure. It should be noted that the following embodiments and features in the embodiments can be combined with each other without conflict. Based on the embodiments in the present disclosure, all other embodiments obtained by ordinary technicians in the field without making creative work are within the scope of protection of the present disclosure.

[0040] It should be noted that various aspects of the embodiments within the scope of the appended claims are described below. It should be apparent that the aspects described herein can be embodied in a wide variety of forms, and any specific structure and / or function described herein is merely illustrative. Based on the present disclosure, it should be understood by those skilled in the art that an aspect described herein can be implemented independently of any other aspect, and two or more of these aspects can be combined in various ways. For example, any number of aspects described herein can be used to implement the device and / or practice the method. In addition, other structures and / or functionalities other than one or more of the aspects described herein can be used to implement this device and / or practice this method.

[0041] It should also be noted that the illustrations provided in the following embodiments are only schematic illustrations of the basic concept of the present disclosure. The illustrations only show components related to the present disclosure rather than being drawn according to the number, shape and size of components in actual implementation. In actual implementation, the type, quantity and proportion of each component may be changed arbitrarily, and the component layout may also be more complicated.

[0042] Additionally, in the following description, specific details are provided to facilitate a thorough understanding of the examples. However, it will be understood by those skilled in the art that the aspects described may be practiced without these specific details.

[0043] In one embodiment of the present invention, a digital customer monitoring system is provided. Figure 1 ,include:

[0044] Basic database, used to store contract information, product information and acceptance index information;

[0045] The acceptance document management module maintains the style templates of various documents in the acceptance process;

[0046] The instrument and equipment management module records the list of all instruments and equipment used or to be used during the acceptance process, as well as the equipment usage records;

[0047] The test data automatic collection module is used to read the acceptance index data collected by the automated test equipment;

[0048] The acceptance task management module communicates with the basic database, the acceptance document management module and the instrument and equipment management module to record the offline acceptance process flow information and the actual records during the acceptance process. After carrying the flow of the acceptance process, it realizes the recording of the acceptance process information and the indicator information of the regulatory products, and finally presents a complete paperless acceptance material.

[0049] In this embodiment, the contract information includes: finished product delivery contract information, supervision agreement and supervision implementation plan;

[0050] The product information includes basic information of product materials supervised by the customer;

[0051] The acceptance indicators are used to implement the management of indicator technical requirements in the product acceptance procedures, including: indicator name, unstructured technical requirement description, structured technical requirement upper limit and structured technical requirement lower limit.

[0052] In this embodiment, the document style template includes: product acceptance report, environmental test screening report, military inspection submission form, military inspection acceptance report and corresponding product material codes, test index items and attachments to be added.

[0053] In this embodiment, the instrument and equipment management module implements the addition and maintenance of production site debugging and testing instruments and equipment, and serves as a source of information on testing equipment and instruments in the subsequent finished product acceptance process;

[0054] The list of instruments and equipment includes the following information: the name of the instrument and equipment, the model of the instrument and equipment, the validity period of the instrument and equipment, and the unique number of the instrument and equipment.

[0055] In this embodiment, the instrument is used to test the product to obtain the acceptance index data, and the instrument is an automated testing device.

[0056] In this embodiment, the acceptance task management module is used to perform acceptance task management, including:

[0057] Acceptance plan entry: planners enter finished product acceptance tasks based on contract information;

[0058] Debugging process input: After receiving the finished product acceptance task, the debugging personnel enter the debugging process data into the system. The debugging process data includes the delivered product technical status configuration, test equipment and instruments, test records, environmental stress screening report, routine test report, non-conforming product handling form, product change form, technical status deviation form, material and equipment substitution form, and outsourced parts qualification certificate;

[0059] Finished product inspection entry: After receiving the finished product acceptance task, the quality supervisor enters the finished product inspection data into the supervision system. The finished product inspection data includes the test equipment and instruments and the test records. After the quality supervisor completes the entry of the finished product inspection results, he / she determines whether the product is qualified. If it is qualified, the quality supervisor outputs the product acceptance report and the military inspection submission form;

[0060] Finished product acceptance supply-side confirmation: The supply-side quality department confirms the finished product inspection results within the system;

[0061] Customer confirmation: After receiving the finished product acceptance task, the customer confirms the finished product inspection results in the system based on the product acceptance report and military inspection submission form;

[0062] Customer acceptance result entry: The customer enters the test data and determines whether the product is qualified based on the test results; if qualified, the product military inspection acceptance report is output.

[0063] In this embodiment, the test data automatic collection module is connected to each of the instruments and equipment through an interface to realize the upload management of test data reports and records, and collects and organizes the data and debugging records generated during the test process, builds a test database, and based on the test database, realizes the automatic capture of test records, debugging records, finished product inspection records and customer inspection records during the finished product acceptance process.

[0064] In this embodiment, the supervision system further includes an indicator analysis module, which communicates with the acceptance task management module.

[0065] When the accumulated amount of the acceptance index data is greater than a preset value, the index analysis module analyzes one or more data envelopes of the acceptance index to obtain a deviation error value of the product index.

[0066] This embodiment can standardize the acceptance work: airborne radar is a complex electronic device, and the signal types involve various signals such as microwave, high frequency, video, pulse, digital, DC, AC, switching, etc. The amount of finished product acceptance data is large and statistical statistics are difficult. Realizing digital management of customer supervision will greatly improve the efficiency of acceptance work;

[0067] This embodiment can improve the accuracy of acceptance: by collecting information through information technology, the error caused by human participation is reduced. At the same time, customers can also participate in the acceptance process through the system, and the data is accurately transmitted, which is convenient for customers to analyze and mine the monitoring data and troubleshoot hidden dangers, making customer supervision work more standardized and efficient.

[0068] This embodiment can improve data utilization: after realizing the information management of the customer supervision process, historical data can be retrieved at any time, and statistical analysis and reference can be carried out through computer processing and judgment.

[0069] The following is a further explanation of this implementation based on the detailed docking process of typical customers (military representatives)

[0070] 1. Basic data

[0071] (1) Contract information management: Military representatives enter finished product delivery contract information, supervision agreements, and supervision implementation plans as the source of finished product acceptance tasks;

[0072] (2) Product information management: Military representatives enter basic information about the products and materials they supervise, which serves as the material data source for the finished product acceptance management system;

[0073] (3) Index library management: Implement the management of index technical requirements in the product acceptance procedures, maintain index names, technical requirement descriptions (unstructured), technical requirement upper limits (structured), and technical requirement lower limits (structured), and serve as the source of test index data for various acceptance documents;

[0074] (II) Acceptance document management

[0075] The acceptance documents, such as product acceptance report, environmental test screening report, military inspection submission form, product material code corresponding to the military inspection acceptance report, test index items, attachments to be added, etc., are maintained as the source of subsequent acceptance task record forms.

[0076] (III) Instrument and equipment management

[0077] Realize the additional maintenance of debugging and testing instruments and equipment at the production site, and serve as the information source for testing equipment and instruments in the subsequent finished product acceptance process.

[0078] (IV) Acceptance task management

[0079] (1) Acceptance plan entry: The military representative / planner enters the finished product acceptance tasks based on the contract information.

[0080] (2) Debugging process data entry: After receiving the finished product acceptance task, the debugging personnel enter the debugging process data into the system, including the delivered product technical status configuration, test equipment and instruments, test records (including volume and weight), environmental stress screening report, routine test report, non-conforming product handling form, product change form, technical status deviation form, material and equipment substitution form, outsourced parts qualification certificate, etc.

[0081] (3) Finished product inspection entry: After receiving the finished product acceptance task, the quality supervisor enters the finished product inspection data into the system, including test equipment and instruments, test records (including volume, weight), etc. After completing the entry of the finished product inspection results, the quality supervisor determines whether the product is qualified. If it is unqualified, the unqualified product processing flow of the quality management system is triggered. If it is qualified, the "Product Acceptance Report" and "Military Inspection Submission Form" are output and submitted to the finished product acceptance office for confirmation.

[0082] (4) Finished product acceptance confirmation: The quality department leader and the institute leader confirm the finished product inspection results in the system respectively, and submit them to military inspection if there are no problems;

[0083] (5) Confirmation by the military representative: After receiving the finished product acceptance task, the military representative of the military representative office shall submit the military inspection materials in the system according to the "Product Acceptance Report" and "Military Inspection Submission Form" to confirm the finished product inspection results, and submit them to the leader of the military representative office after confirmation. The leader of the military representative office (director and deputy director) shall submit the military inspection materials according to the "Product Acceptance Report" and "Military Inspection Submission Form" to confirm the finished product inspection results, and submit them to the military representative for military inspection after confirmation.

[0084] (6) Military inspection result entry: The military representative enters the military inspection test data and determines whether the product is qualified based on the military inspection results. If the product is unqualified, it triggers the unqualified product handling process of the quality management system; if the product is qualified, it outputs the "Product Military Inspection Acceptance Report" and submits it to the military representative office for confirmation. The military representative office leaders (director and deputy director) confirm the "Product Acceptance Report", "Military Inspection Submission Form" and "Product Military Inspection Acceptance Report", and submit the product for packaging after confirmation.

[0085] (V) Automatic ATE data collection

[0086] The test data acquisition function connects the automated test equipment (ATE) distributed in various departments through interfaces to realize the upload management of test data reports and records, and collects and organizes the data and debugging records generated during the test process to build a test database. Based on this, it realizes the automatic capture of test records, debugging records, finished product inspection records, and military inspection records during the finished product acceptance process.

[0087] (VI) Product Index Analysis

[0088] Complete the product indicator data collection through finished product acceptance tasks;

[0089] Statistically calculate the data envelope of one or more performance indicators of this batch of products, accurately discover the deviation error value of a certain product indicator, trace back all the data of this radar in the production process, promptly discover weak links in production or design defects, and formulate improvement measures.

[0090] Analyze the contribution of each component's test indicators to the overall performance; be able to intuitively provide the radar test indicator items involved in any performance indicator, so that military representatives can clarify the focus of daily supervision work.

[0091] The above is only a specific implementation of the present disclosure, but the protection scope of the present disclosure is not limited thereto. Any changes or substitutions that can be easily thought of by a person skilled in the art within the technical scope disclosed in the present disclosure should be included in the protection scope of the present disclosure. Therefore, the protection scope of the present disclosure should be based on the protection scope of the claims.

Claims

1. A digital customer supervision system, characterized in that: include: Basic database, used to store contract information, product information and acceptance index information; The acceptance document management module maintains the style templates of various documents in the acceptance process; The instrument and equipment management module records the list of all instruments and equipment used or to be used during the acceptance process, as well as the equipment usage records; The test data automatic collection module is used to read the acceptance index data collected by the automated test equipment; The acceptance task management module communicates with the basic database, the acceptance document management module and the instrument and equipment management module to record the offline acceptance process flow information and the actual records during the acceptance process. After carrying the flow of the acceptance process, it realizes the recording of the acceptance process information and the indicator information of the regulatory products, and finally presents a complete paperless acceptance material.

2. The digital customer full-process supervision system according to claim 1 is characterized in that: The contract information includes: finished product delivery contract information, supervision agreement and supervision implementation plan; The product information includes basic information of product materials supervised by the customer; The acceptance indicators are used to implement the management of indicator technical requirements in the product acceptance procedures, including: indicator name, unstructured technical requirement description, structured technical requirement upper limit and structured technical requirement lower limit.

3. The digital customer full-process supervision system according to claim 2 is characterized in that: The document style templates include: product acceptance report, environmental test screening report, military inspection submission form, military inspection acceptance report, and the corresponding product material code, test index items and attachments to be added.

4. The digital customer full-process supervision system according to claim 3 is characterized in that: The instrument and equipment management module realizes the addition and maintenance of production site debugging and testing instruments and equipment, and serves as a source of information on testing equipment and instruments in the subsequent finished product acceptance process; The list of instruments and equipment includes the following information: the name of the instrument and equipment, the model of the instrument and equipment, the validity period of the instrument and equipment, and the unique number of the instrument and equipment.

5. The digital customer full-process supervision system according to claim 4 is characterized in that: The instrument is used to test the product and obtain the acceptance index data. The instrument is an automated testing device.

6. The digital customer full-process supervision system according to claim 5 is characterized in that: The acceptance task management module is used to perform acceptance task management, including: Acceptance plan entry: planners enter finished product acceptance tasks based on contract information; Debugging process input: After receiving the finished product acceptance task, the debugging personnel enter the debugging process data into the system. The debugging process data includes the delivered product technical status configuration, test equipment and instruments, test records, environmental stress screening report, routine test report, non-conforming product handling form, product change form, technical status deviation form, material and equipment substitution form, and outsourced parts qualification certificate; Finished product inspection entry: After receiving the finished product acceptance task, the quality supervisor enters the finished product inspection data into the supervision system. The finished product inspection data includes the test equipment and instruments and the test records. After the quality supervisor completes the entry of the finished product inspection results, he / she determines whether the product is qualified. If it is qualified, the quality supervisor outputs the product acceptance report and the military inspection submission form; Finished product acceptance supply-side confirmation: The supply-side quality department confirms the finished product inspection results within the system; Customer confirmation: After receiving the finished product acceptance task, the customer confirms the finished product inspection results in the system based on the product acceptance report and military inspection submission form; Customer acceptance result entry: The customer enters the test data and determines whether the product is qualified based on the test results; if qualified, the product military inspection acceptance report is output.

7. The digital customer full-process supervision system according to claim 6 is characterized in that: The test data automatic collection module connects to the instruments and equipment through an interface to realize the upload management of test data reports and records, and collects and organizes the data and debugging records generated during the test process, builds a test database, and based on the test database, realizes the automatic capture of test records, debugging records, finished product inspection records and customer inspection records during the finished product acceptance process.

8. The digital customer full-process supervision system according to claim 7 is characterized in that: The supervision system further includes an indicator analysis module, which communicates with the acceptance task management module. When the accumulated amount of the acceptance index data is greater than a preset value, the index analysis module analyzes one or more data envelopes of the acceptance index to obtain a deviation error value of the product index.

Images