Digital operation and maintenance management service system

Abstract

The invention discloses a digital operation and maintenance management service system, which comprises an agent module, a central processing unit, a monitoring instrument board, an alarm system, an automatic workflow engine, a database and a security module which are deployed on a server, and is characterized in that the agent module is used for collecting performance data and logs; the central processing unit is used for receiving data from the agent module and performing data aggregation and storage; the monitoring instrument panel is used for displaying visual information of monitoring data in real time; the alarm system is used for triggering alarm based on a preset threshold value and a rule; the automatic workflow engine is used for executing automatic tasks of configuration management and fault recovery; the database is used for storing configuration information of IT assets and services; and the security module is used for controlling user access and data encryption. The problems that an existing digital operation and maintenance management service system is complex, the maintenance difficulty is large, and various errors are inconvenient to prevent are solved.

Description

Technical Field

[0001] The present invention relates to the field of operation and maintenance management services, and in particular, to a digital operation and maintenance management service system. Background Art

[0002] Digital operation and maintenance management service is a method of managing, monitoring, maintaining and optimizing the operation of an enterprise, organization or institution using digital technology to improve operational efficiency and quality. The main difference between it and traditional operation and maintenance is that digital operation and maintenance realizes the digitization, automation, intelligence and efficiency of the operation and maintenance process by using innovative means such as cloud computing, artificial intelligence, and automation technology. For example, the Chinese patent with patent number CN202311436746.2 provides an operation and maintenance management system and an operation and maintenance management method. The operation and maintenance management system includes: an information acquisition module, an operation and maintenance management platform and a video diagnosis service module; the information acquisition module includes a front-end acquisition unit and a back-end acquisition and analysis unit; the video diagnosis service module is connected to the front-end acquisition unit; the operation and maintenance management platform is connected to the front-end acquisition unit, the back-end acquisition and analysis unit and the video diagnosis service module. The present invention can automatically detect the working status and video quality of the equipment, and issue an alarm in time when the equipment or video data is abnormal, so that the equipment can be guaranteed by timely online service. The existing digital operation and maintenance management service system is relatively complex, difficult to maintain, and inconvenient to prevent various errors. Summary of the invention

[0003] The purpose of the present invention is to provide a digital operation and maintenance management service system, which solves the problems that the existing digital operation and maintenance management service system is relatively complex, difficult to maintain, and inconvenient to prevent various errors.

[0004] In order to achieve the above-mentioned object, the present invention provides a digital operation and maintenance management service system, which includes an agent module, a central processing unit, a monitoring dashboard, an alarm system, an automated workflow engine, a database and a security module deployed on a server, wherein:

[0005] The agent module is used to collect performance data and logs; the central processing unit is used to receive data from the agent module and perform data aggregation and storage; the monitoring dashboard is used to display visual information of monitoring data in real time; the alarm system is used to trigger alarms based on preset thresholds and rules; the automated workflow engine is used to perform automated tasks for configuration management and fault recovery; the database is used to store configuration information of IT assets and services; the security module is used to control user access and encrypt data.

[0006] Preferably, the monitoring dashboard includes performance monitoring and log management functions.

[0007] Preferably, the alarm system is capable of real-time alarm and association with related events.

[0008] Preferably, the automated workflow engine is capable of coordinating multiple automated tasks to implement complex workflows.

[0009] Preferably, the automated workflow engine is capable of coordinating multiple automated tasks to implement complex workflows.

[0010] Preferably, the database is capable of automatically discovering new assets in the network and tracking configuration changes.

[0011] Preferably, the digital operation and maintenance management service system also includes reporting and analysis tools for generating performance trend reports and analyzing performance data using machine learning.

[0012] Preferably, the digital operation and maintenance management service system is deployed using containerization technology and adopts a microservice architecture to improve the maintainability and scalability of the system.

[0013] Preferably, the containerization technology includes Docker and Kubernetes.

[0014] Preferably, the digital operation and maintenance management service system further includes a communication module, and the communication module is used to receive user-side information from a mobile communication device.

[0015] Beneficial effects: The present invention provides a digital operation and maintenance management service system, which includes an agent module, a central processing unit, a monitoring dashboard, an alarm system, an automated workflow engine, a database and a security module deployed on a server, wherein: the agent module is used to collect performance data and logs; the central processing unit is used to receive data from the agent module, and perform data aggregation and storage; the monitoring dashboard is used to display visual information of monitoring data in real time; the alarm system is used to trigger alarms based on preset thresholds and rules; the automated workflow engine is used to perform automated tasks of configuration management and fault recovery; the database is used to store configuration information of IT assets and services; the security module is used to control user access and encrypt data. The digital operation and maintenance management service system provided by the present invention is highly efficient. Through automated workflows and intelligent analysis, the IT operation and maintenance management system can quickly discover and solve problems, reducing the time and cost of manual intervention. It has an alarm system that can monitor the status of various systems and equipment in real time. Once an abnormal situation occurs, it will automatically issue an early warning to help operation and maintenance personnel deal with it in time and avoid accidents. It has an automated workflow engine. Through preset rules and strategies, the operation and maintenance system can automatically perform a series of operations, such as automated deployment, automated testing, automated inspections, etc., reducing the tediousness and error rate of manual operations and improving work efficiency.

[0016] Other features and advantages of the present invention will be described in detail in the following detailed description. BRIEF DESCRIPTION OF THE DRAWINGS

[0017] The accompanying drawings are used to provide a further understanding of the present invention and constitute a part of the specification. Together with the following specific embodiments, they are used to explain the present invention but do not constitute a limitation of the present invention. In the accompanying drawings:

[0018] Figure 1 It is a system diagram of the digital operation and maintenance management service system provided by the present invention. DETAILED DESCRIPTION

[0019] The specific implementation of the present invention is described in detail below in conjunction with the accompanying drawings. It should be understood that the specific implementation described here is only used to illustrate and explain the present invention, and is not used to limit the present invention.

[0020] like Figure 1 As shown: The present invention provides a digital operation and maintenance management service system, which includes an agent module, a central processing unit, a monitoring dashboard, an alarm system, an automated workflow engine, a database and a security module deployed on a server, wherein: the agent module is used to collect performance data and logs; the central processing unit is used to receive data from the agent module, and perform data aggregation and storage; the monitoring dashboard is used to display visual information of monitoring data in real time; the alarm system is used to trigger alarms based on preset thresholds and rules; the automated workflow engine is used to perform automated tasks of configuration management and fault recovery; the database is used to store configuration information of IT assets and services; the security module is used to control user access and encrypt data. The digital operation and maintenance management service system provided by the present invention is highly efficient. Through automated workflows and intelligent analysis, the IT operation and maintenance management system can quickly discover and solve problems, reducing the time and cost of manual intervention. It has an alarm system that can monitor the status of various systems and equipment in real time. Once an abnormal situation occurs, it will automatically issue an early warning to help operation and maintenance personnel deal with it in time and avoid accidents. It has an automated workflow engine. Through preset rules and strategies, the operation and maintenance system can automatically perform a series of operations, such as automated deployment, automated testing, automated inspections, etc., reducing the tediousness and error rate of manual operations and improving work efficiency.

[0021] In a preferred embodiment of the present invention, the monitoring dashboard includes performance monitoring and log management functions.

[0022] In a preferred embodiment of the present invention, the alarm system can issue alarms in real time and associate related events.

[0023] In a preferred embodiment of the present invention, the automated workflow engine is capable of coordinating multiple automated tasks to implement a complex workflow.

[0024] In a preferred embodiment of the present invention, the automated workflow engine is capable of coordinating multiple automated tasks to implement a complex workflow.

[0025] In a preferred embodiment of the present invention, the database is capable of automatically discovering new assets in the network and tracking configuration changes.

[0026] In a preferred embodiment of the present invention, the digital operation and maintenance management service system also includes a reporting and analysis tool for generating performance trend reports and analyzing performance data using machine learning.

[0027] In a preferred embodiment of the present invention, the digital operation and maintenance management service system is deployed using containerization technology and adopts a microservice architecture to improve the maintainability and scalability of the system.

[0028] In a preferred embodiment of the present invention, the containerization technology includes Docker and Kubernetes.

[0029] In a preferred embodiment of the present invention, the digital operation and maintenance management service system further includes a communication module, and the communication module is used to receive user-side information from a mobile communication device.

[0030] The preferred embodiments of the present invention are described in detail above in conjunction with the accompanying drawings. However, the present invention is not limited to the specific details in the above embodiments. Within the technical concept of the present invention, a variety of simple modifications can be made to the technical solution of the present invention, and these simple modifications all belong to the protection scope of the present invention.

[0031] It should also be noted that the various specific technical features described in the above specific embodiments can be combined in any suitable manner without contradiction. In order to avoid unnecessary repetition, the present invention will not further describe various possible combinations.

[0032] In addition, various embodiments of the present invention may be arbitrarily combined, and as long as they do not violate the concept of the present invention, they should also be regarded as the contents disclosed by the present invention.

Claims

1. A digital operation and maintenance management service system, characterized in that: The digital operation and maintenance management service system includes an agent module, a central processing unit, a monitoring dashboard, an alarm system, an automated workflow engine, a database and a security module deployed on a server, wherein: The agent module is used to collect performance data and logs; the central processing unit is used to receive data from the agent module and perform data aggregation and storage; the monitoring dashboard is used to display visual information of monitoring data in real time; the alarm system is used to trigger alarms based on preset thresholds and rules; the automated workflow engine is used to perform automated tasks for configuration management and fault recovery; the database is used to store configuration information of IT assets and services; the security module is used to control user access and encrypt data.

2. The digital operation and maintenance management service system according to claim 1 is characterized in that: The monitoring dashboard includes performance monitoring and log management functions.

3. The digital operation and maintenance management service system according to claim 2 is characterized in that: The alarm system can issue alarms in real time and associate related events.

4. The digital operation and maintenance management service system according to claim 3 is characterized in that: The automated workflow engine is capable of coordinating multiple automated tasks to implement complex workflows.

5. The digital operation and maintenance management service system according to claim 4 is characterized in that: The automated workflow engine is capable of coordinating multiple automated tasks to implement complex workflows.

6. The digital operation and maintenance management service system according to claim 5 is characterized in that: The database can automatically discover new assets in the network and track configuration changes.

7. The digital operation and maintenance management service system according to claim 6, characterized in that: The digital operation and maintenance management service system also includes reporting and analysis tools for generating performance trend reports and analyzing performance data using machine learning.

8. The digital operation and maintenance management service system according to claim 7 is characterized in that: The digital operation and maintenance management service system is deployed using containerization technology and adopts a microservice architecture to improve the maintainability and scalability of the system.

9. The digital operation and maintenance management service system according to claim 8, characterized in that: The containerization technologies include Docker and Kubernetes.

10. The digital operation and maintenance management service system according to claim 9, characterized in that: The digital operation and maintenance management service system also includes a communication module, which is used to receive user-side information from a mobile communication device.

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