Business processing method and system of battery swap station, electronic equipment and storage medium

Abstract

The invention relates to a service processing method and system for a battery swap station, electronic equipment and a storage medium. The method comprises the following steps: acquiring question input information; processing the question input information, and determining a business question; determining a service type corresponding to the service question, wherein the service type comprises at least one of a work order service, a daily report service, a power conversion field knowledge question and answer service and a general field knowledge question and answer service; obtaining answer content corresponding to the business question according to the business type; and outputting the answer content. According to the technical scheme of the invention, various battery replacement services are processed in the form of questions and answers, the operation is easy, the timeliness and accuracy of service processing can be improved, professional knowledge can be automatically acquired and updated, and the training cost of professional talents is reduced.

Description

Technical Field

[0001] The present application relates to the field of battery swapping technology, and in particular to a business processing method, system, electronic equipment and storage medium for a battery swapping station. Background Art

[0002] With the rapid development of the new energy vehicle industry, battery swap stations are becoming increasingly important as key infrastructure to support rapid energy replenishment of electric vehicles. Refined operation and maintenance management is crucial to improving the service efficiency of battery swap stations, ensuring safe operation, reducing costs, and improving user experience.

[0003] However, the traditional operation and maintenance of battery swap stations relies too much on manual experience and paper documents, which leads to slow acquisition of professional knowledge, untimely knowledge updating, lengthy training cycles for professional personnel, slow business response, low processing efficiency and frequent errors, which are not conducive to the development of battery swap stations. Summary of the invention

[0004] In view of this, the purpose of this application is to provide a business processing method, system, electronic device and storage medium for a battery swap station, which uses a question-and-answer format to handle various battery swap businesses. It is easy to operate and can improve the timeliness and accuracy of business processing, which is conducive to the automatic acquisition and updating of professional knowledge and reduces the training costs of professional talents.

[0005] To achieve the above objectives, the present application provides a business processing method for a battery swap station, which is applied to a server and includes:

[0006] Get the question input information sent by the terminal;

[0007] Process the input information of the problem to determine the business problem;

[0008] Determine a business type corresponding to the business question, where the business type includes at least one of a work order business, a daily report business, a battery swapping field knowledge question and answer business, and a general field knowledge question and answer business;

[0009] Obtaining answer content corresponding to the business question according to the business type;

[0010] The answer content is sent to the terminal for output.

[0011] In some embodiments, the processing of the problem input information to determine the business problem includes at least one of the following:

[0012] When the problem input information is an image, identifying the fault type of the image, and determining the business problem according to the identified fault type;

[0013] When the question input information is text input information and / or voice input information, keyword extraction is performed, and the business question is determined based on the extracted keywords;

[0014] When the question input information is a selected recommended business question, the recommended business question is used as the business question.

[0015] In some embodiments, before obtaining the question input information sent by the terminal, the method further includes at least one of the following:

[0016] Acquire the recommended business question according to the user information, and send the recommended business question to the terminal for output;

[0017] Acquire training data, wherein the training data includes images corresponding to different fault types, and the images are all marked with fault types; use the training data to train a machine learning model to obtain a model for identifying the fault type of the image.

[0018] In some embodiments, obtaining the answer content corresponding to the business question according to the business type includes at least one of the following:

[0019] When the business type is a work order business, create a work order or obtain an existing work order according to user information as the answer content;

[0020] When the service type is a daily report service, a daily report is created or an existing daily report is obtained according to user information as the answer content;

[0021] When the business type is a knowledge question-and-answer business in the field of battery swapping, the answer content corresponding to the business question is matched based on the professional knowledge base in the field of battery swapping;

[0022] When the business type is a general domain knowledge question-answering business, the answer content corresponding to the business question is matched based on the general domain knowledge base.

[0023] In some embodiments, after sending the answer content to the terminal for output, the method further includes at least one of the following:

[0024] When a work order sent by the terminal is received and the fault corresponding to the work order is a type that can be automatically repaired, the work order is dispatched to the automatic repair system of the battery swap station, so that the automatic repair system of the battery swap station repairs the fault;

[0025] When receiving a sharing request sent by the terminal, sending the answer content to the corresponding terminal and / or a third-party server according to the sharing request;

[0026] When receiving an answer update request sent by the terminal, re-understanding the context of the question-answer process and generating new answer content, and sending the new answer content to the terminal for output;

[0027] According to the business question and the answer content, determine the related business question based on the professional knowledge base in the field of battery swapping, and send the related business question to the terminal for output;

[0028] When a work order sent by the terminal is received and the fault corresponding to the work order is not of a type that can be automatically repaired, the work order is dispatched to a work order system, so that the work order is dispatched to a corresponding business person through the work order system.

[0029] The present application also provides a business processing method for a battery swap station, which is applied to a terminal, including:

[0030] receiving input information of a question, and sending the input information of the question to a server, so that the server processes the input information of the question, determines a business question and a business type corresponding to the business question, obtains an answer content corresponding to the business question according to the business type, and sends the answer content to the terminal, wherein the business type includes at least one of a work order business, a daily business, a knowledge question and answer business in the field of battery replacement, and a knowledge question and answer business in a general field;

[0031] The answer content sent by the server is received, and the answer content is output.

[0032] In some embodiments, the outputting of the answer content includes at least one of the following:

[0033] Outputting the answer content in a corresponding output form according to at least one of the answer content, the current scene, and the output setting;

[0034] When the answer content is a daily report, output it based on a preset format, and update the content of the daily report according to the received editing operation;

[0035] Prompt when outputting preset key information in the answer content;

[0036] When an operation triggering updating of the answer content is received, sending an answer update request to the server;

[0037] When an operation triggering sharing of the answer content is received, a sharing request is sent to the server, wherein the sharing request includes a sharing object.

[0038] In some embodiments, the sharing request also includes a sharing format.

[0039] The present application also provides a business processing system for a battery swap station, including a server and a terminal;

[0040] The terminal is used to receive input question information and send the input question information to the server;

[0041] The server is used to process the question input information, determine the business question and the business type corresponding to the business question, obtain the answer content corresponding to the business question according to the business type, and send the answer content to the terminal, wherein the business type includes at least one of a work order business, a daily business, a knowledge question and answer business in the field of battery replacement, and a knowledge question and answer business in the general field;

[0042] The terminal is also used to receive the answer content sent by the server and output the answer content.

[0043] The present application also provides an electronic device, comprising a processor, a memory, and a computer program stored in the memory and executable on the processor, wherein the computer program implements the steps of any of the above methods when executed by the processor.

[0044] The present application also provides a computer-readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, the steps of any of the above methods are implemented.

[0045] From the above, the business processing method, system, electronic device and storage medium of the battery swap station of the present application include: obtaining question input information; processing the question input information to determine the business problem; determining the business type corresponding to the business problem, the business type includes at least one of work order business, daily business, knowledge question and answer business in the field of battery swapping, and knowledge question and answer business in the general field; obtaining the answer content corresponding to the business problem according to the business type; and outputting the answer content. The technical solution of the present application uses the form of question and answer to process a variety of battery swapping businesses, which is easy to operate, and can improve the timeliness and accuracy of business processing, which is conducive to the automatic acquisition and updating of professional knowledge and reduces the training costs of professionals. BRIEF DESCRIPTION OF THE DRAWINGS

[0046] In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings required for use in the embodiments will be briefly introduced below. It should be understood that the following drawings only show certain embodiments of the present application and therefore should not be regarded as limiting the scope. For ordinary technicians in this field, other related drawings can be obtained based on these drawings without paying creative work.

[0047] Figure 1The present invention is a flowchart of a business processing method of a battery swap station provided according to an embodiment.

[0048] Figure 2 The present invention is another flowchart of a business processing method of a battery swap station provided according to an embodiment.

[0049] Figure 3 A schematic flow chart of a business processing method for a battery swap station provided according to another embodiment.

[0050] Figure 4 The present invention is a schematic diagram of the architecture of a business processing system of a battery swap station provided according to an embodiment. DETAILED DESCRIPTION

[0051] The specific embodiments of the present application will be described in detail below in conjunction with the accompanying drawings. Obviously, the described embodiments are only part of the embodiments of the present application, rather than all of the embodiments. Based on the description of the present application, all other embodiments obtained by ordinary technicians in the field without creative work are within the scope of protection of the present application.

[0052] In the description of this application, unless otherwise clearly specified and limited, the terms "set", "install", "connect", etc. should be understood in a broad sense, for example, it can be a fixed connection, a detachable connection, or an integral connection; it can be a mechanical connection or an electrical connection; it can be a direct connection or an indirect connection through an intermediate medium. For ordinary technicians in this field, the specific meanings of the above terms can be understood according to specific circumstances.

[0053] The terms "first", "second", "third", etc. are merely used to distinguish values ​​or elements of similar attributes, rather than to indicate or imply relative importance or a particular order.

[0054] The terms "comprises," "comprising," or any other variations thereof, are intended to cover a non-exclusive inclusion of the elements listed and may also include additional elements not expressly listed.

[0055] Figure 1 FIG. 1 is a flow chart of a business processing method of a battery swap station according to an embodiment. Figure 1 As shown, a business processing method for a battery swap station of the present application is applied to a server, comprising the following steps:

[0056] S1, obtaining question input information sent by the terminal;

[0057] S2, process the input information of the problem and determine the business problem;

[0058] S3, determining the business type corresponding to the business question, where the business type includes at least one of a work order business, a daily report business, a knowledge question and answer business in the field of battery swapping, and a knowledge question and answer business in the general field;

[0059] S4, obtaining the answer content corresponding to the business question according to the business type;

[0060] S5, sending the answer content to the terminal for output.

[0061] Among them, the question input information refers to the information related to the question input by the user in the question and answer interface of the terminal, such as text information and image information entered in the question input bar, the voice input triggered by clicking the voice input control, and the preset question bar. After receiving the question input information, the server further processes it into a business problem. Business problems refer to preset question bars, such as "Create a work order", "View a work order", "Modify a work order", "Create a daily report", "View a daily report", "Modify a daily report", "Preparation for battery replacement", "Indicator light failure", "Instructions for use" and other standard descriptions, while the question input information is the original input, which can be a possible description in the form of text or voice, such as "Take a look at my daily report", "What to prepare for battery replacement", "The indicator light is broken", etc., or it can be an image selected from the album, or an image taken in real time by the terminal's camera, where the image can be one or multiple frames of images (i.e., input in video mode). In some embodiments, the question input information can also be preset input information, such as input by directly clicking on the question bar displayed in the interface.

[0062] There is a correlation between business types and business problems. Business types are used to classify business problems. For example, business problems such as "create work order", "view work order", "modify work order", etc. belong to work order business; business problems such as "create daily report", "view daily report", "modify daily report", etc. belong to daily report business; business problems such as "indicator light failure", "pin hole positioning deviation", "battery replacement preparations", etc. belong to knowledge question and answer business in the field of battery replacement; business problems such as "instructions for use" and "check the weather" belong to knowledge question and answer business in the general field.

[0063] The work order business is used for work order-related business. The daily report business is used to handle daily report-related business. The knowledge question and answer business in the battery swapping field answers professional questions involved in the battery swapping field based on the knowledge base in the battery swapping field. By continuously accumulating and updating the knowledge base in the battery swapping field and realizing knowledge sharing based on the server, the accuracy of business processing can be improved, while shortening the training cycle of professional talents and reducing training costs. The general field knowledge question and answer business answers questions that do not require professional knowledge in the battery swapping field based on general field knowledge to meet the needs of different groups of people using the system. It can be understood that the business types are not limited to this. For example, it can also involve management-related businesses such as operations and administration.

[0064] After determining the business type corresponding to the business question, the answer content corresponding to the business question is obtained based on the business type, such as searching the database storing work orders and daily tables, matching the corresponding knowledge base, or using the corresponding processing model to obtain the answer content. By processing the business by classifying the business, it can support a variety of business processing while improving processing efficiency and accuracy. In addition, users process the business in a question-and-answer manner, which simplifies the processing operation and can return solutions in real time, reducing the risk of uncontrollable time in business processing and improving processing efficiency.

[0065] In some embodiments, step S2, processing the problem input information to determine the business problem, includes at least one of the following:

[0066] When the problem input information is an image, the fault type of the image is identified, and the business problem is determined based on the identified fault type;

[0067] When the question input information is text input information and / or voice input information, keyword extraction is performed, and the business question is determined based on the extracted keywords;

[0068] When the question input information is a selected recommended business question, the recommended business question is used as the business question.

[0069] Among them, the question input information can be at least one of images, text, voice, and recommended business questions. By supporting multiple forms of question input, it can better adapt to the problem description of multiple scenarios. The image can be one or more. By identifying the fault type of the image, the judgment can be more objective and the fault identification accuracy can be improved. Voice recognition can support common dialects such as Chinese, English, and Cantonese. Compared with text input, voice input can greatly improve the efficiency of troubleshooting in emergency situations during the operation and maintenance of battery swap stations. Business problems are associated with keywords. When using text and / or voice input, keyword extraction is performed, and business problems are determined based on the extracted keywords. Recommended business questions are preset question bars displayed on the question and answer interface. They are usually some common questions or questions applicable to the current user. Directly selecting recommended business questions for input can shorten the input time of questions and simplify operations.

[0070] In some embodiments, before step S1, obtaining the question input information sent by the terminal, the method further includes at least one of the following:

[0071] Obtain recommended business questions based on user information, and send the recommended business questions to the terminal for output;

[0072] The training data is obtained, and the training data includes images corresponding to different fault types, and the images are all marked with the fault types; the training data is used to train the machine learning model to obtain a model for identifying the fault types of the images.

[0073] Among them, the recommended business questions can be determined according to user information. Specifically, the AI ​​big model can be used to return the recommended list of hot questions in real time through algorithms and big data analysis. After the user enters the system, different types of recommended questions will be displayed according to the current user role. For example, when the user role is identified as "station service / operation and maintenance" and there is "on duty" in the last 24 hours, the station service daily report questions will be pinned to the top of the hot question recommendation list. At the same time, the list can also display common fault problems of the battery swap station. Click the "Change" button to switch to problems such as battery swap station installation and maintenance steps. When the user role is identified as "operation", the list can display operation strategies, data analysis and other issues. When the user role is identified as "driver", the list can display common battery swap operations, battery swap station information, etc. When the user role is identified as "administration / human resources / brand", the list can display HR specifications, administrative processes, etc. When the user role is identified as an external user, the list can display general field issues such as today's weather and smart assistant function introduction. Users click on the questions in the list to directly enter the answer process without manual input, which greatly shortens the time for station service operation and maintenance personnel to consult about faults and optimizes the process of solving user problems.

[0074] In some embodiments, a pre-trained model is used to identify the fault type of an image. After the image is uploaded to the server, it is pre-processed (resizing, enhancing contrast, removing noise, etc.) and then input into the pre-trained model to identify the fault type represented by the image. The model is trained in advance based on a large number of battery swap station image data sets that have been marked with fault types, and learns to identify various fault types, such as abnormal interactive system indicator lights, deviations between locating pins and battery pin holes, battery transmission offside, abnormal battery temperature, etc. Afterwards, the model is used to extract and analyze features of the image to accurately identify a variety of battery swap station faults, avoid manual misjudgment and incorrect fault handling methods, and significantly improve the accuracy of fault identification, further improve the accuracy of fault resolution, and improve the operation and maintenance efficiency of battery swap stations.

[0075] In some embodiments, when a fault is identified based on an image, the server can automatically generate a work order and send it to the terminal for user confirmation, thereby reducing the operation of manually filling out work orders. After the user confirms or modifies the work order, the terminal returns the latest version of the work order to the server.

[0076] In some embodiments, step S4, obtaining the answer content corresponding to the business question according to the business type, includes at least one of the following:

[0077] When the business type is a work order business, create a work order or obtain an existing work order as the answer content based on user information;

[0078] When the service type is daily report service, create a daily report or obtain an existing daily report as the answer content according to the user information;

[0079] When the business type is a knowledge question-and-answer business in the field of battery swapping, the answer content corresponding to the business question is matched based on the professional knowledge base in the field of battery swapping;

[0080] When the business type is a general domain knowledge question and answer business, the answer content corresponding to the business question is matched based on the general domain knowledge base.

[0081] Among them, the work order created is the initial work order. The work order is created and returned to the terminal for display. The terminal can display the work order in the form of a card. The card displays information such as the work order type, battery swap station name, work order number, handler, creation time, and processing time. The above information can be completely unfilled or partially filled in. For example, the battery swap station name, work order number, and handler can be filled in in advance to improve processing efficiency. The filled content supports editing and modification. Existing work orders can be work orders that have not been fully filled in or work orders that have been processed historically. They are stored in a specified database and can be associated with information such as fault type, handler, work number, and battery swap station name for easy retrieval. Existing work orders support editing and modification.

[0082] The created daily report is in the initial daily report format. The daily report is created and returned to the terminal for display. The terminal can display the daily report in a unified format. The content of the daily report can include the duty station, duty time, person on duty, successor, number of battery replacements, number of new vehicles connected to the network, total number of battery replacements, number of manual battery replacements, equipment inspection status, fire inspection status, number of faults, number of battery replacement order work orders, number of unfinished fault work orders, tomorrow's plan, etc. The above information can be completely unfilled or partially filled in. For example, the duty station, duty time, and person on duty can be filled in in advance to improve processing efficiency. The filled content supports editing and modification. After editing, the data can be corrected based on the existing daily report content, or additional information can be added. After editing, click OK to save and update the daily report content of the station operation and maintenance personnel in real time. The existing daily report can be a daily report that has not been fully filled in or a historically processed daily report, which is stored in a specified database and can be associated with the duty station, duty time, person on duty, successor, and other information for easy retrieval. The existing daily report supports editing and modification.

[0083] When matching the answer content corresponding to the business question in the professional knowledge base in the battery swapping field and / or the general domain knowledge base, based on the construction form of the professional knowledge base in the battery swapping field and / or the general domain knowledge base, direct retrieval can be used for matching, or step-by-step search can be performed based on the knowledge architecture.

[0084] In some embodiments, after step S5, sending the answer content to the terminal for output, the method further includes at least one of the following:

[0085] When a work order is received from a terminal and the fault corresponding to the work order is of a type that can be automatically repaired, the work order is dispatched to the automatic repair system of the battery swap station so that the automatic repair system of the battery swap station repairs the fault;

[0086] When a work order is received from a terminal and the fault corresponding to the work order is not a type that can be automatically repaired, the work order is dispatched to the work order system, so that the work order is dispatched to the corresponding business personnel through the work order system;

[0087] When receiving a sharing request sent by a terminal, sending the answer content to the corresponding terminal and / or a third-party server according to the sharing request;

[0088] When receiving an answer update request sent by the terminal, re-understand the context of the question-answer process and generate new answer content, and send the new answer content to the terminal for output;

[0089] According to the business questions and answers, related business questions are determined based on the professional knowledge base in the field of battery swapping, and the related business questions are sent to the terminal for output.

[0090] Among them, when a work order sent by the terminal is received, the work order is distributed according to the fault type corresponding to the work order. Specifically, when the fault is of a type that can be automatically repaired, the work order is distributed to the automatic repair system of the battery swap station so that the automatic repair system of the battery swap station repairs the fault. When the fault is not of a type that can be automatically repaired, the work order is distributed to the work order system so that the work order is distributed to the corresponding business personnel through the work order system. Among them, a fault that can be automatically repaired refers to a fault that can be automatically reset by the battery swap station through station control / hardware. For faults that can be automatically repaired, automatic repair is performed without manual operation, which simplifies the cumbersome process of filling out a large number of forms when manually creating work orders. For faults that cannot be automatically repaired, the corresponding work order will enter the work order system, and the station operation and maintenance personnel will be reminded to manually process the work order through SMS / telephone and other methods according to the fault level. By creating, distributing, and processing fault work orders in the question-and-answer process, the efficiency of creating and processing fault work orders is greatly improved, the processing time is reduced, and the processing cycle of fault work orders is shortened.

[0091] When a sharing request is received from a terminal, the answer content is sent to the corresponding terminal and / or third-party server according to the sharing request. The sharing request includes a sharing object, which can be a terminal using the system or a terminal not using the system. For terminals not using the system, the answer content is sent to the corresponding third-party server for forwarding. Compared with the prior art, which uses different daily report filling forms (third-party questionnaire platform, excel, plain text), communication forms (third-party background statistics, WeChat group, excel), and content modules in various cities, this application unifies the content and communication format of the daily report, and also supports the generation of daily reports for different shifts based on the selected shift, which greatly reduces the workload of handwritten daily reports. The daily report supports sharing and one-click group sending, reducing communication and management costs in station operation and maintenance.

[0092] In some embodiments, the sharing request may also include a sharing format, and the answer content may be converted into a specified format before sharing. For example, the answer content may be converted into a picture before sharing to avoid confusion in formulas and charts in the content after sharing, resulting in errors in the sharing results.

[0093] When receiving the answer update request sent by the terminal, the context understanding of the question-answering process is re-performed and new answer content is generated, and the new answer content is sent to the terminal for output. During the process of outputting the answer content, the user can click to stop answering, and then the output state changes to re-answering. At this time, the server will re-understand the latest context of the current question-answering process and regenerate a new answer in combination with the latest knowledge base, so as to improve the answer quality and correct the understanding deviation. At the same time, when the user finds that there is a deviation in the answer content, there is no need to repeat the question input, so as to improve the question-answering efficiency. The latest context of the current question-answering process includes the questions and answers of multiple rounds of answers that have been completed in this question-answering cycle, as well as the answers that have been output in the current round, so that the answer content can be adjusted in a more optimized direction.

[0094] According to the business questions and answers, the related business questions are determined based on the professional knowledge base in the field of battery swapping, and the related business questions are sent to the terminal for output. When the answer content is fully output, the server can further combine the professional knowledge base in the field of battery swapping and the understanding of the current question and answer and the context for analysis to determine the related business questions. For example, when the current inquiry is about abnormal battery temperature, it will continue to recommend the cause of battery abnormality, what to do after the battery is replaced, and other related questions that are linked to the current question and answer and return them to the terminal. After that, the user can click on the question to ask it directly, which reduces the time to enter related questions, further improves the accuracy of multiple linkage operations in the field of battery swap station operation and maintenance, and reduces the occurrence of safety hazards.

[0095] In some embodiments, after step S5, the server receives evaluation information for the answer content, optimizes the processing strategy and / or knowledge base for the corresponding business problem based on the evaluation information, and improves the accuracy of the answer. The evaluation information can be collected, for example, in the form of thumbs up, thumbs down, and question-and-answer feedback. The server classifies the evaluation information and optimizes the processing strategy and / or knowledge base for specific business problems.

[0096] Next, combine Figure 2 , a specific implementation process of the business processing method of this application is described.

[0097] After the user logs in to the system through the terminal, the system interface displays recommended business questions or provides an entry for inputting questions. When the user selects a recommended business question, the server uses the selected recommended business question as a business question. When the user enters a question through the entry for inputting questions, it is determined whether it is text input. If it is text input, the server can return a list of predicted questions in real time for the user to directly click while the user is editing the text. If the user selects the question he wants to consult, the business question is determined based on the selected question. If the user does not click, continue to enter and obtain the complete input content as the question input information to determine the business question. If it is not text input, it is further determined whether it is voice input. If it is voice input, voice recognition is performed, and the business question is determined according to the recognition result. If it is not voice input, it is further determined whether it is image input. If it is image input, the image is recognized and the business question is determined according to the recognition result. If it is not image input, it returns to continue to obtain the input content. It can be understood that the order of determining whether it is text input, voice input, and image input is not limited to the diagram. For example, it can also determine whether it is voice, text, and image in sequence, and it can also determine whether it is voice, text, and image simultaneously.

[0098] After determining the business problem according to the input information of the problem, determine the business type corresponding to the business problem. Specifically, you can first determine whether it is a work order business. If so, output the work order, and transfer the work order according to the fault type corresponding to the work order. If it is determined that it is not a work order business, it is further determined whether it is a daily report business. If so, output the daily report, and support the selection of shifts to generate daily reports for different shifts. If it is determined that it is not a daily report business, it is further determined whether it is a knowledge question and answer business in the field of battery swapping. If so, match and output the answer content. If it is determined that it is not a knowledge question and answer business in the field of battery swapping, it is matched as a general field knowledge question and answer business, and the answer content is output. It can be understood that the order of judging whether it is a work order business, a daily report business, a knowledge question and answer business in the field of battery swapping, and a general field knowledge question and answer business is not limited to the diagram. For example, it can also be judged in sequence whether it is a daily report business, a work order business, a knowledge question and answer business in the field of battery swapping, and a general field knowledge question and answer business, and it can also be judged simultaneously whether it is a work order business, a daily report business, a knowledge question and answer business in the field of battery swapping, and a general field knowledge question and answer business.

[0099] During the process of outputting the answer content, determine whether a request for a new answer is received. If a request for a new answer is received, re-determine the business type and return new answer content based on the context understanding. If no request for a new answer is received, continue to output the answer content.

[0100] After the answer content is output, if a sharing request sent by the terminal is received, the answer content is sent to the corresponding terminal and / or third-party server according to the sharing request.

[0101] From the above, the business processing method, system, electronic device and storage medium of the battery swap station of the present application include: obtaining question input information; processing the question input information to determine the business problem; determining the business type corresponding to the business problem, the business type includes at least one of work order business, daily business, knowledge question and answer business in the field of battery swapping, and knowledge question and answer business in the general field; obtaining the answer content corresponding to the business problem according to the business type; and outputting the answer content. The technical solution of the present application uses the form of question and answer to process a variety of battery swapping businesses, which is easy to operate, and can improve the timeliness and accuracy of business processing, which is conducive to the automatic acquisition and updating of professional knowledge and reduces the training costs of professionals.

[0102] Figure 3 FIG. 1 is a flow chart of a business processing method of a battery swap station according to another embodiment. Figure 3 As shown, the present application also provides a business processing method for a battery swap station, which is applied to a terminal and includes the following steps:

[0103] S10, receiving input question input information, and sending the question input information to the server, so that the server processes the question input information, determines the business question and the business type corresponding to the business question, obtains the answer content corresponding to the business question according to the business type, and sends the answer content to the terminal, where the business type includes at least one of a work order business, a daily business, a knowledge question and answer business in the field of battery replacement, and a knowledge question and answer business in the general field;

[0104] S20, receiving the answer content sent by the server, and outputting the answer content.

[0105] In some embodiments, outputting the answer content includes at least one of the following:

[0106] Outputting the answer content in a corresponding output format according to at least one of the answer content, the current scenario, and the output setting;

[0107] When the answer content is a daily report, it is output based on a preset format, and the content of the daily report is updated according to the received editing operation;

[0108] Prompt when outputting preset key information in the answer content;

[0109] When an operation that triggers updating the answer content is received, an answer update request is sent to the server;

[0110] When an operation to trigger sharing of the answer content is received, a sharing request is sent to the server, and the sharing request includes a sharing object.

[0111] Among them, the answer content can be output in the form of text (including key titles, formulas, codes, lists, etc.), voice, pictures, videos, etc. The output form of the answer content can be determined according to at least one of the answer content, the current scene, and the output settings. Different answer contents can be output in different output modes. For example, when formulas, codes, and lists are included, it is preferred to output them in the form of text or pictures. When operation procedures are included, it is preferred to output them in the form of pictures or videos. Different scenarios can be output in different output modes. The current scenario includes whether it is convenient for the user to hold the terminal or to view the terminal screen. For example, the user is judging that the user is undergoing maintenance through the type of fault or the environmental image collected by the camera, and may not be able to view the screen in real time, then the answer content can be output in the form of voice. The output mode of the answer content can also be determined based on the output settings. For example, if the user is accustomed to text output, it can be pre-set to text output, then the answer content is preferably output in text mode. In actual implementation, the output mode can be switched during the output process, for example, switching voice output to text output.

[0112] When the answer content is a daily report, it is output based on the preset format, and the content of the daily report is updated according to the received editing operation. The daily report is uniformly output in the preset format, and the daily report also supports editing. After editing, the data can be corrected based on the existing daily report content, or additional information can be added. After editing, click OK to save and update the daily report content of the station maintenance personnel in real time.

[0113] When outputting preset key information in the answer content, prompts are given. When the text currently being output is recognized as preset key information (such as a key title), prompts such as vibration and marking will be given to the user to remind the user that the current content is important, core, and necessary. In turn, the user can be reminded to follow the output important steps to improve the efficiency of the battery swap station operation and maintenance scenario and reduce misoperation.

[0114] When an operation that triggers the update of the answer content is received, an answer update request is sent to the server. When the answer content is in the form of pictures, daily reports, or voice, the terminal directly displays it and can interact with it. If it is in the form of plain text, the terminal can use the effect of verbatim printing to display formulas, lists, tables, codes, and other formats. During the answering process, the user can click to stop answering, and then the status changes to re-answering. At this time, the terminal sends an answer update request to the server, so that the server re-understands the context of the question-and-answer process and generates new answer content, and sends the new answer content to the terminal for output.

[0115] When an operation is received to trigger the sharing of the answer content, a sharing request is sent to the server, and the sharing request includes the sharing object. The answer content supports long press selection copy, one-click copy, generating pictures, answer links and other forms of sharing, so as to facilitate sharing among colleagues and improve the efficiency of collaboration in the operation and maintenance scenarios of battery swap stations. In some embodiments, the sharing request also includes a sharing format, and the answer content can be converted to a specified format before sharing. For example, the answer content can be converted into a picture before sharing to avoid confusion of formulas and charts in the content after sharing, resulting in errors in the sharing results.

[0116] Figure 4 FIG. 1 is a schematic diagram of the architecture of a business processing system for a battery swap station according to an embodiment. Figure 4 As shown, the present application also provides a business processing system for a battery swap station, including a server 100 and a terminal 200 .

[0117] Terminal 200 is used to receive input question information and send the input question information to the server;

[0118] The server 100 is used to process the input information of the question, determine the business question and the business type corresponding to the business question, obtain the answer content corresponding to the business question according to the business type, and send the answer content to the terminal, where the business type includes at least one of the work order business, daily business, knowledge question and answer business in the field of battery replacement, and knowledge question and answer business in the general field;

[0119] The terminal 200 is also used to receive the answer content sent by the server and output the answer content.

[0120] In some embodiments, there are multiple terminals 200. The terminal 200 can be a terminal device installed at a designated location in the battery swap station, or a smart terminal such as a mobile phone or a tablet, or other types of handheld terminals.

[0121] The specific process of the above steps and other steps implemented by the above terminal 200 and the server 100 is detailed in the description of the method embodiment, which will not be repeated here.

[0122] The battery swapping service processing method and system of the present application have the following advantages:

[0123] a. Real-time: After a user asks a question, a solution is returned in real time, providing 24 / 7 service to users. The time risk of uncontrollable consultation and offline consultation caused by multiple inquiries when solving consulting problems can be eliminated. Remote communication and collaboration can also be achieved by sharing questions and answers, improving the efficiency of multi-site collaborative problem solving.

[0124] b. Short path: By pinning multiple popular questions to the top, station operators can ask common questions faster and shorten the troubleshooting time; based on the content entered by the user, personalized recommendations are provided through analysis and prediction to help users quickly find the required content and reduce the time of question input. After the answer is completed, related question recommendations are displayed, which greatly improves the accuracy of the operation steps and the efficiency of problem solving, and reduces the associated risks caused by human operations;

[0125] c. Multimodal: Supports text, voice, and picture multimodal input of questions, which can adapt to the description of questions in multiple scenarios faster and more detailed. Answers can be output in the form of text (including key titles, formulas, codes, lists, etc.), voice, pictures, videos, etc., and vibration feedback is provided for answers, key titles, and recommended questions, which can not only improve the user experience, but also assist station operations and maintenance in solving problems more accurately and in detail;

[0126] d. Automation: Combined with the functions of the battery swap station system, it is possible to create, dispatch and process fault work orders during the question-and-answer process. Work orders identified as common fault types can be dispatched to the system for automatic processing. Otherwise, they are dispatched to the station operation and maintenance for processing. This greatly improves the efficiency of creating and processing fault work orders, reduces processing time, and shortens the processing cycle of fault work orders;

[0127] e. Feedback and optimization: Obtain user feedback on the quality of answers by providing thumbs up / down, accuracy / inaccuracy, etc., collect feedback data to optimize the question-answering model, and continuously improve the accuracy of answers;

[0128] f. Multi-model: By integrating the battery swap industry knowledge base and the general knowledge base, it can provide users with solutions in multiple fields, empowering multiple roles such as station services / operation and maintenance / drivers, HR / administration, customer service / partners / operations, and production and technical personnel.

[0129] The present application also provides an electronic device, including a processor, a memory, and a computer program stored in the memory and executable on the processor, wherein the computer program implements the steps of the method described in any of the above embodiments when executed by the processor.

[0130] The present application also provides a computer-readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, the steps of the method described in any of the above embodiments are implemented.

[0131] The above is only a specific implementation of the present application, but the protection scope of the present application is not limited thereto. Any changes or substitutions that can be easily thought of by a person skilled in the art within the technical scope disclosed in the present application should be included in the protection scope of the present application. Therefore, the protection scope of the present application shall be subject to the attached claims.

Claims

1. A business processing method for a battery swap station, applied to a server, characterized in that: include: Get the question input information sent by the terminal; Process the input information of the problem to determine the business problem; Determine a business type corresponding to the business question, where the business type includes at least one of a work order business, a daily report business, a battery swapping field knowledge question and answer business, and a general field knowledge question and answer business; Obtaining answer content corresponding to the business question according to the business type; The answer content is sent to the terminal for output.

2. The method according to claim 1, characterized in that The step of processing the problem input information to determine the business problem includes at least one of the following: When the problem input information is an image, identifying the fault type of the image, and determining the business problem according to the identified fault type; When the question input information is text input information and / or voice input information, keyword extraction is performed, and the business question is determined based on the extracted keywords; When the question input information is a selected recommended business question, the recommended business question is used as the business question.

3. The method according to claim 2, characterized in that Before obtaining the question input information sent by the terminal, the method further includes at least one of the following: Acquire the recommended business question according to the user information, and send the recommended business question to the terminal for output; Acquire training data, wherein the training data includes images corresponding to different fault types, and the images are all marked with fault types; use the training data to train a machine learning model to obtain a model for identifying the fault type of the image.

4. The method according to claim 1, characterized in that The obtaining, according to the business type, an answer content corresponding to the business question includes at least one of the following: When the business type is a work order business, create a work order or obtain an existing work order according to user information as the answer content; When the service type is a daily report service, a daily report is created or an existing daily report is obtained according to user information as the answer content; When the business type is a knowledge question-and-answer business in the field of battery swapping, the answer content corresponding to the business question is matched based on the professional knowledge base in the field of battery swapping; When the business type is a general domain knowledge question-answering business, the answer content corresponding to the business question is matched based on the general domain knowledge base.

5. The method according to claim 1, characterized in that After sending the answer content to the terminal for output, the method further includes at least one of the following: When a work order sent by the terminal is received and the fault corresponding to the work order is a type that can be automatically repaired, the work order is dispatched to the automatic repair system of the battery swap station, so that the automatic repair system of the battery swap station repairs the fault; When receiving a sharing request sent by the terminal, sending the answer content to the corresponding terminal and / or a third-party server according to the sharing request; When receiving an answer update request sent by the terminal, re-understanding the context of the question-answer process and generating new answer content, and sending the new answer content to the terminal for output; According to the business question and the answer content, the related business question is determined based on the professional knowledge base in the field of battery swapping, and the related business question is sent to the terminal for output.

6. A business processing method for a battery swap station, applied to a terminal, characterized in that: include: receiving input information of a question, and sending the input information of the question to a server, so that the server processes the input information of the question, determines a business question and a business type corresponding to the business question, obtains an answer content corresponding to the business question according to the business type, and sends the answer content to the terminal, wherein the business type includes at least one of a work order business, a daily business, a knowledge question and answer business in the field of battery replacement, and a knowledge question and answer business in a general field; The answer content sent by the server is received, and the answer content is output.

7. The method according to claim 6, characterized in that The outputting of the answer content includes at least one of the following: Outputting the answer content in a corresponding output form according to at least one of the answer content, the current scene, and the output setting; When the answer content is a daily report, output it based on a preset format, and update the content of the daily report according to the received editing operation; Prompt when outputting preset key information in the answer content; When an operation triggering updating of the answer content is received, sending an answer update request to the server; When an operation triggering sharing of the answer content is received, a sharing request is sent to the server, wherein the sharing request includes a sharing object.

8. A business processing system for a battery swap station, characterized in that: Including servers and terminals; The terminal is used to receive input question information and send the input question information to the server; The server is used to process the question input information, determine the business question and the business type corresponding to the business question, obtain the answer content corresponding to the business question according to the business type, and send the answer content to the terminal, wherein the business type includes at least one of a work order business, a daily business, a knowledge question and answer business in the field of battery replacement, and a knowledge question and answer business in the general field; The terminal is also used to receive the answer content sent by the server and output the answer content.

9. An electronic device, characterized in that: The method comprises a processor, a memory, and a computer program stored in the memory and executable on the processor, wherein the computer program implements the steps of the method according to any one of claims 1 to 7 when executed by the processor.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 7 are implemented.

Images