Cloud printing equipment

Abstract

The invention provides a cloud printing device, which is applied to a take-out scene, and comprises a device main body which comprises a paper outlet hole and a scanning window; the communication device is configured to receive or send an instant communication message, the instant communication message is related to order data, and the order data is formed by ordering operation of a user on an application program providing catering and / or commodity service; the printing device is configured to print the order data to obtain an order printing receipt, specifically, the order printing receipt penetrates out of the paper outlet hole, and the order printing receipt at least comprises identifiable information corresponding to the identification information of the order; the display device is configured to display information associated with the order on a display screen of the equipment; the acquisition device is located in the scanning window and is configured to obtain order identification information in response to the identifiable information of the order printing bill obtained in the scanning range; the control device is configured to at least execute the following steps: acquiring recognizable information of a target order printing bill through the acquisition device to obtain target order identification information; and generating a target order meal delivery message according to the target order identification information, and uploading and controlling the display device to display the target order meal delivery message on the display screen.

Description

Technical Field

[0001] The embodiments of the present disclosure relate to the field of computer processing technology, and in particular, to a cloud printing device. Background Art

[0002] In the catering takeaway business scenario, after users purchase goods from an application that provides catering and / or commodity services, the commodity order will be transmitted to the cloud printing device through the network to remind the merchant to prepare the goods. The cloud printers on the market mainly display, process or reply through the application software or small programs on the merchant's mobile phone. However, the mobile phone involves account issues, and the prompts are not accurate and timely. Many merchants will miss key messages, resulting in bad reviews and customer complaints, which is not conducive to the business operation. Summary of the invention

[0003] The disclosed embodiment provides a cloud printing device, so that merchants can check order information in a timely and convenient manner when preparing goods, and can also quickly process messages sent by users, thereby improving merchant experience.

[0004] The present disclosure provides a cloud printing device, which is applied to a takeaway scenario, and is characterized in that the device comprises:

[0005] The device body includes a paper outlet and a scanning window;

[0006] A communication device configured to receive or send an instant messaging message, wherein the instant messaging message is related to order data, wherein the order data is formed by an order operation of a user from an application providing catering and / or merchandise services;

[0007] a printing device configured to print the order data to obtain an order print slip, specifically to pass the order print slip out from the paper outlet hole, wherein the order print slip at least includes identifiable information corresponding to the identification information of the order;

[0008] A collection device, the collection device is located in the scanning window and is configured to obtain order identification information in response to obtaining identifiable information of the order print document within a scanning range;

[0009] display means, configured to display information associated with the order on a display screen of the device;

[0010] The control device is configured to perform at least the following steps:

[0011] Acquire the identifiable information of the target order printout through the acquisition device to obtain the target order identification information;

[0012] The target order meal delivery message is generated according to the target order identification information, and the target order meal delivery message is uploaded and controlled to be displayed on the display screen by the display device.

[0013] Optionally, the device further includes:

[0014] The voice device is configured to receive a specified voice broadcast instruction and broadcast voice prompt information, wherein the voice broadcast instruction is determined by any one of an instant messaging message, order processing and device status.

[0015] Optionally,

[0016] The display device is configured to display order-related information on a display screen of the device, wherein the order-related information includes at least one order data in a state of being ready to be served;

[0017] The order-related information also includes at least one of the operating data, where the operating data is an analysis result of a set of order data received by the device within a specific time period.

[0018] Optionally,

[0019] Receiving an order sent by an ordering user of a first order from an application providing catering and / or commodity services, generating and controlling the display screen to display text associated with an instant messaging message, wherein the first order is an order formed by an ordering operation of the user from the application providing catering and / or commodity services, and the text associated with the instant messaging message indicates an interactive control set on the device for responding to and replying to the instant messaging message when triggered;

[0020] In response to the triggering instruction of the interactive control, a reply is sent to the ordering user of the first order.

[0021] Optionally,

[0022] The interactive control that can respond to the instant messaging message when triggered is a mechanical button or a button displayed on a display screen, and the number of the interactive controls is one or more.

[0023] Optionally,

[0024] receiving a request for canceling a first order sent by an ordering user from an application providing catering and / or commodity services, and controlling the display screen to display request information for canceling the first order and an interactive control option for whether to agree, wherein the first order is an order formed by an ordering operation of the user from the application providing catering and / or commodity services;

[0025] In response to the selection of approval, controlling the display screen to display information that the first order has been cancelled, executing a refund process, and sending a reply to the ordering user indicating that the first order has been successfully cancelled;

[0026] In response to a selection of disagreement, the display screen is controlled to display at least one or more reply options, each reply option corresponds to a reply message related to the reason for rejecting the refund, and upon receiving a selection of the reply option, a reply message corresponding to the selected reply option is sent to the user.

[0027] Optionally,

[0028] In response to a disagreement selection, the device screen displays a call user option. Upon receiving the selection of the call user option, the device initiates a call request to the user through the network. The call request obtains the customer's mobile phone number through the food delivery cloud, and the user receives the call initiated by the user through the device in the form of answering the phone.

[0029] Optionally,

[0030] In response to a request for reprinting of a second order, the printing device prints the second order data according to the second order data to obtain a reprinting receipt for the second order, where the second order is an order that the device has received;

[0031] The request for re-printing the second order is selected and determined from one or more orders in the waiting-to-be-served status displayed on the display screen, or, the request for re-printing the second order is selected and determined from the second order details page displayed on the display screen, or, the second order data is the order data printed last time.

[0032] Optionally,

[0033] In response to a detection request for a device state, detecting the device state and determining a corresponding detection result, wherein the detection result includes device configuration information or abnormality information;

[0034] Determine corresponding prompt information according to the detection result, and control the display screen to display the prompt information;

[0035] In response to a trigger instruction for the interactive control, the display of the prompt information is canceled.

[0036] Optionally,

[0037] In response to a detection request for a device state, detecting the device state and determining a corresponding detection result, wherein the detection result includes device configuration information or abnormality information;

[0038] Determine corresponding guidance information according to the detection result, the guidance information at least including a machine-recognizable pattern of an operation page address corresponding to the detection result;

[0039] The display screen is controlled to display the machine-recognizable pattern, and the mobile phone terminal jumps to the operation page corresponding to the detection result to perform corresponding operations by recognizing the machine-recognizable pattern.

[0040] The cloud printer disclosed in the present invention can display information associated with an order through a display device, so that order information can be viewed promptly and conveniently, and messages sent by users can be processed quickly, thereby improving merchant experience.

[0041] In order to make the above-mentioned objectives, features and advantages of the present disclosure more obvious and easy to understand, preferred embodiments are specifically cited below and described in detail with reference to the attached drawings. BRIEF DESCRIPTION OF THE DRAWINGS

[0042] The drawings herein are incorporated into the specification and constitute a part of the specification, showing embodiments consistent with the disclosure of the present application, and together with the specification, are used to explain the principles disclosed in the present application. Obviously, the drawings described below are only some embodiments disclosed in the present application, and for ordinary technicians in this field, other drawings can be obtained based on these drawings without creative work.

[0043] Figure 1 A schematic diagram of the composition structure of a cloud printing device related system that can be used to implement an embodiment of the present disclosure is shown. DETAILED DESCRIPTION

[0044] Various exemplary embodiments of the present disclosure will now be described in detail with reference to the accompanying drawings. It should be noted that the relative arrangement of components and steps, numerical expressions and numerical values ​​set forth in these embodiments do not limit the scope of the present disclosure unless otherwise specifically stated.

[0045] The following description of at least one exemplary embodiment is merely illustrative in nature and is in no way intended to limit the present disclosure, its application, or uses.

[0046] Technologies, methods, and equipment known to ordinary technicians in the relevant art may not be discussed in detail, but where appropriate, the technologies, methods, and equipment should be considered as part of the specification.

[0047] In all examples shown and discussed herein, any specific values ​​should be interpreted as merely exemplary and not limiting. Therefore, other examples of the exemplary embodiments may have different values.

[0048] It should be noted that like reference numerals and letters refer to similar items in the following figures, and therefore, once an item is defined in one figure, it need not be further discussed in subsequent figures.

[0049] It should be noted that all actions of obtaining signals, instructions, information or data in the present disclosure are carried out in compliance with the relevant data protection laws and policies of the country where they are located, and with the authorization given by the owner of the corresponding device.

[0050] The disclosed embodiment relates to a cloud printer device, which is applied to a takeaway business scenario. When a user purchases goods on an online shopping platform, the online platform will generate a corresponding order in a waiting-to-delivery state according to the user's purchase information. The merchant corresponding to the order can print an order print receipt corresponding to the generated order through a cloud printing device in the store. Among them, the order print receipt includes relevant information of the goods to be delivered, and the merchant can prepare the goods according to the information prompted in the order print receipt. The order print receipt is also provided with identifiable information corresponding to the order identification information. The merchant can scan the identification information on the order print receipt through the cloud printing device and send a meal delivery request for the order. After receiving the meal delivery request, the online platform will change the order status of the relevant order to the meal delivery state, and let the delivery object come to pick up the goods and complete the delivery operation. In the process of preparing goods according to the order print receipt, the user may send some instant messaging messages, such as notes, order information modification, etc. The cloud printers on the market are mainly displayed, processed or replied through the application software or applet on the merchant's mobile phone. In this case, merchants must rely on mobile phones to receive and reply to messages from customers who place orders. Mobile phones involve account issues and the prompts are not accurate and timely. Many merchants will miss key messages, resulting in bad reviews and customer complaints, which is not conducive to business operations. Traditional cloud printers can only be used for taking orders and printing, and do not have the ability to remind and interact with customers.

[0051] Figure 1 A schematic diagram of a cloud printing device-related system that can be used to implement an embodiment of the present disclosure is shown. The system includes a user terminal 2000, a server 1000, and a cloud printing device 3000. The system can be used in an Internet-based takeaway ordering application scenario.

[0052] The user can shop online based on the user terminal 2000. The client can be a local application, a web application, or a small application such as a mini program, which is not limited here. The user terminal 2000 can communicate with the server 1000 through the network to achieve data interaction.

[0053] The server 1000 is a business point that provides processing, database, and communication facilities. The server 1000 may be an integrated server, a distributed server in a computer data center, a cloud server, or a server cluster deployed in the cloud. The server 1000 includes servers of the takeaway ordering platform, and may also include other platform servers that the client relies on for operation, etc., which are not limited here.

[0054] The cloud printing device 3000 includes a communication device 3100, a printing device 3200, a collection device 3300, a display device 3400, a control device 3500, a voice device 3600, a memory 3700, and a microphone 3800.

[0055] In some embodiments, Figure 1 As shown, the server 1000 may include a processor 1100 , a memory 1200 , an interface device 1300 , and a communication apparatus 1400 .

[0056] The processor 1100 is used to execute a computer program, which can be written in an instruction set of an architecture such as x86, Arm, RISC, MIPS, SSE, etc. The memory 1200 includes, for example, a ROM (read-only memory), a RAM (random access memory), a non-volatile memory such as a hard disk, etc. The interface device 1300 includes, for example, various bus interfaces, such as a serial bus interface (including a USB interface), a parallel bus interface, etc. The communication device 1400 is capable of wired or wireless communication; the communication device 1400 may include, for example, any module for WLAN, GPRS, 3G / 4G / 5G remote communication.

[0057] In some embodiments, the memory 1200 of the server 1000 is used to store a computer program, which is used to control the processor 1100 to operate to provide support for implementing the information processing method according to the embodiment of the present disclosure. A technician can design instructions according to the scheme disclosed in the present invention. How instructions control the processor to operate is well known in the art, so it will not be described in detail here.

[0058] The user terminal 2000 may be, for example, a mobile phone, a tablet computer, a PC or other portable devices.

[0059] In some embodiments, Figure 1 As shown, the user terminal 2000 may include a processor 2100, a memory 2200, an interface device 2300, a communication device 2400, a display device 2500, an input device 2600, a speaker 2700, a microphone 2800, and the like.

[0060] The processor 2100 is used to execute a computer program, which can be written in an instruction set of an architecture such as x86, Arm, RISC, MIPS, SSE, etc. The memory 2200 includes, for example, a ROM (read-only memory), a RAM (random access memory), a non-volatile memory such as a hard disk, etc. The interface device 2300 includes, for example, a USB interface, a headphone interface, etc. The communication device 2400 is capable of wired or wireless communication, and the communication device 2400 may include at least one short-range communication module, for example, any module for short-range wireless communication based on short-range wireless communication protocols such as Hilink protocol, WiFi (IEEE 802.11 protocol), Mesh, Bluetooth, ZigBee, Thread, Z-Wave, NFC, UWB, LiFi, etc. The communication device 2400 may also include a remote communication module, for example, any module for WLAN, GPRS, 2G / 3G / 4G / 5G remote communication. The display device 2500 is, for example, a liquid crystal display, a touch display, etc. The input device 2600 may include, for example, a touch screen, a keyboard, etc. The speaker 2700 is used to output an audio signal. Microphone 2800 is used to collect audio signals.

[0061] In some embodiments, the memory 2200 of the user terminal 2000 is used to store a computer program, which is used to control the processor 2100 to operate so as to execute the information processing method according to the embodiments of the present disclosure.

[0062] Below Figure 1 Taking the system as an example, various embodiments of the cloud printing device involved in the present disclosure are explained.

[0063] <First Embodiment>

[0064] In the first embodiment, the cloud printing device includes: a device body, wherein the cloud printing device body includes a paper outlet hole and a scanning window, and the paper outlet hole and the scanning window are located on the same panel of the top wall of the device. In order to facilitate the user to use the right hand to hold the order printing document to scan the code, the scanning window is usually located on the right side of the top wall of the device.

[0065] A communication device is configured to receive or send instant messaging messages, wherein the instant messaging messages are related to order data, and the order data is generated by a user's ordering operation on an application that provides catering and / or merchandise services. The instant messaging messages include but are not limited to order data, user interaction messages, order processing, and device status.

[0066] In some embodiments, the order data includes at least the order number, the list of goods purchased by the user on the online platform, the estimated delivery time, the delivery address and contact information; the user interaction messages include at least contacting the merchant, making notes, urging the order, changing the delivery address, etc., which the user can operate on the corresponding application of the online platform; the order processing includes at least the food delivery status, order cancellation operation, re-order operation, etc.; the device status includes at least power on or off, fault status, device configuration, store binding, network status, traffic status, etc.

[0067] The printing device is configured to print the order data and obtain an order print receipt, specifically to pass the order print receipt out from the paper output hole, wherein the order print receipt includes at least identifiable information corresponding to the identification information of the order, wherein the order identification information can be a machine-identifiable pattern such as a barcode or a QR code.

[0068] The display device is configured to display information associated with the order on the display screen of the device, wherein the order-related information includes receiving / sending instant messaging messages, order processing and device status.

[0069] In some embodiments, the order-related information includes at least one order data in the state of waiting to be served. When there are multiple orders to be served, the multiple orders to be served are displayed in a list form. In response to the merchant's selection of an order, the display screen is controlled to display the details of the orders to be served.

[0070] In some embodiments, the order-related information also includes at least one of the operating data, which is the analysis result of the order data set received by the device within a specific time, including at least the average meal delivery time, meal delivery reporting rate, etc., to facilitate users to understand the store operating information more intuitively and improve meal delivery efficiency.

[0071] A collection device is located in the scanning window and is configured to obtain order identification information in response to obtaining identifiable information of the order print receipt within a scanning range, specifically collecting image information outside the scanning window.

[0072] The control device is configured to perform at least the following steps: obtain identifiable information of the target order printed document through the collection device to obtain the target order identification information; generate the target order meal delivery message according to the target order identification information, upload and control the display device to display the target order meal delivery message on the display screen.

[0073] In some embodiments, the control device is further configured to: obtain the estimated delivery time of one or more food orders to be served, and determine the remaining delivery time of each order, and when it is detected that the remaining delivery time meets the preset reminder time, remind through the display device and / or voice device.

[0074] The voice device is configured to receive a specified voice broadcast instruction and broadcast the voice prompt information, and the voice broadcast instruction is determined by any one of instant messaging messages, order processing and device status. In some embodiments, the voice broadcast is usually coordinated with the content displayed on the display screen, and the situations requiring voice broadcast at least include: receiving orders, reporting meals, order timeout reminders, refunds, order re-printing, user interaction messages, merchant reply messages, power on or off, fault status, device configuration, store binding, network status, traffic status, etc. In some embodiments, the voice broadcast through the speaker can be a real person voice prompt, for example, when the device is used for the first time, the voice prompt "Please refer to the receipt for network configuration" or a combination of "beep" sounds, for example, when the collection device obtains the machine-recognizable pattern on the order print receipt, the sound prompt is a "beep".

[0075] In some embodiments, the appearance structure of the cloud printing device includes a printing area, a code scanning area, and a display area. The layout of the display area and the printing area has various forms, wherein the printing area includes a paper outlet. The code scanning area, display area, and printing area of ​​the device can be located on the same side of the device or on different sides. Generally speaking, the functional area is located on one or more walls facing upward and / or in front of the device, which is convenient for users to view and operate. If the device is in the shape of a rectangular block as a whole and only one side facing upwards is called the top wall, then the code scanning area, display area and printing area are all located on the top wall; or any two of the code scanning area, display area and printing area are located on the top wall and arranged left and right, and the other area is located on the front side wall, and the printing area and the code scanning area are located on the top wall and arranged left and right, and the display area is located on the front side wall; if the device has multiple sides facing upwards, any two of the code scanning area, display area and printing area are located on the top wall or the front top wall, and the other area is located on the front side wall, for example, the code scanning area and display area are located on the front top wall, and the printing area is located on the front side wall; or, the code scanning area is located on the front side wall, the display area is located on the top wall or the front top wall, and the printing area is located on the top wall of the device.

[0076] In other embodiments, the cloud printing device is provided with a paper outlet 3210 on the printing device 3200, a code scanning window 3310 on the acquisition device 3300, and a display screen 3410 on the display device 3400. If the device is in the shape of a rectangular parallelepiped as a whole, and only one side facing upward is called the top wall, then the code scanning window 3310, the display screen 3410 and the paper outlet 3210 are all located on the top wall; or, any two of the code scanning window 3310, the display screen 3410 and the paper outlet 3210 are located on the top wall and arranged on the left and right, and the other is located on the front side wall, and the paper outlet The hole 3210 and the code scanning window 3310 are located on the top wall and arranged left and right, and the display screen 3410 is located on the front side wall; if the device has multiple sides facing upward, any two areas of the code scanning window 3310, the display screen 3410 and the paper output hole 3210 are located on the top wall or the front top wall, and the other area is located on the front side wall, the code scanning window 3310 and the display screen 3410 are located on the front top wall, and the paper output hole 3210 is located on the front side wall; or, the paper output hole 3210 is located on the front side wall, the display screen 3410 is located on the top wall or the front top wall, and the paper output hole 3210 is located on the top wall of the device.

[0077] In other embodiments, the cloud printing device is further provided with a keypad area, which is usually located on one or more walls facing upward and / or in front of the device, so that it is convenient for users to view and operate. The keypad area includes one or more keys, and merchants perform operations by triggering individual keys or key combinations, such as adjusting volume, self-checking, configuring or switching networks, bundling devices, switching modes, etc.

[0078] In this embodiment, the cloud printing device is provided with a display device, which can not only display the receiving / sending of instant messaging messages, order processing and device status, but also can be used to display the business data of the store, realizing a more convenient information presentation method with better interactivity, which greatly facilitates merchants' order-taking operations during peak periods.

[0079] <Second Embodiment>

[0080] In a second embodiment, the cloud printing device further includes: receiving an order from an ordering user of a first order sent from an application providing catering and / or commodity services, generating and controlling the display screen to display an instant messaging message-related text, wherein the first order is an order formed by an ordering operation of the user from the application providing catering and / or commodity services, and the instant messaging message-related text indicates an interactive control set on the device for responding to the instant messaging message when triggered;

[0081] In response to the trigger instruction of the interactive control, a reply is made to the ordering user of the first order. The interactive control that can respond to the instant messaging message when triggered is a mechanical button or a button displayed on a display screen, and the number of the interactive controls is one or more.

[0082] In this embodiment, the user changes the purchased order through the application, and the change options for the user include canceling the order, contacting the merchant, making notes, urging the order, modifying the delivery address, etc. When the user sends a message to the merchant. The user's order change message is transmitted to the food delivery cloud, then synchronized to the device cloud, and finally pushed to the device. The device broadcasts different sounds according to different message types, and makes key message prompts on the display screen. The merchant can select a reply message by pressing a button or triggering the screen, and send a reply message corresponding to the selected reply option to the user.

[0083] For example, if a user changes the content of a purchased order through the application to an urgent note "no cilantro", the device will display and announce "Takeaway order No. XX urgent note: no cilantro". After the merchant clicks the confirmation button, one or more quick reply options will be displayed, such as "OK, got it". The merchant can also send a voice message, and the device recognizes the merchant's voice and converts it into text. The merchant's reply information will be synchronized to the user through the "device-device cloud takeaway cloud-user terminal" path, and the device voice prompts that the message has been sent successfully.

[0084] In some embodiments, a request to cancel a first order is received from an ordering user via an application that provides catering and / or merchandise services, and the request information to cancel the first order and an interactive control option for whether to agree are displayed. The first order is an order formed by the user's ordering operation on the application that provides catering and / or merchandise services; specifically, the display screen displays key content of the first order, including the first order serial number, etc., and also promptly reminds the merchant through voice broadcast; the display screen also displays interactive control options, including an option to agree to a refund and an option to disagree to a refund. The display screen may be a touch screen or a non-touch screen, and the user may select an operation by using mechanical buttons on the device or by triggering the screen.

[0085] In response to the selection of approval, the display screen is controlled to display the information that the first order has been cancelled, a refund process is executed, and a reply is sent to the ordering user indicating that the first order has been successfully cancelled. Specifically, if the user agrees to the refund, the refund information will be synchronized to the user through the "device-device cloud takeaway cloud-user terminal" path, and the device voice prompts "the order has been cancelled, please do not continue to prepare the meal";

[0086] In response to the selection of disagreement, the display screen is controlled to display at least one or more reply options, each reply option corresponds to a reply message related to the reason for refusing a refund, and upon receiving the selection of the reply option, a reply message corresponding to the selected reply option is sent to the user. Specifically, if the user disagrees with the refund, the device requires the merchant to provide the reason why the merchant disagrees with the refund. The merchant can choose different options to respond to the user's refund demand, such as "the user has been communicated" and "the meal has been prepared". The user's disagreement with the refund and the reason selected by the user will be synchronized with the user through the "device-device cloud-takeaway cloud-user terminal" path.

[0087] In response to the selection of disagreement, the reply options displayed on the display screen also include a call user option. Upon receiving the selection of the call user option, the device initiates a call request to the user through the network, the call request obtains the customer's mobile phone number through the food delivery cloud, and the user receives the call initiated by the user through the device in the form of answering the phone. Specifically, the merchant can choose to call the customer directly through the device, the device initiates a call to the customer through the network, the call request obtains the customer's mobile phone number through the food delivery cloud, and the customer receives the call initiated by the user through the printing device in the form of answering the phone. The entire process becomes Voice over Internet Protocol (VoIP), and the user can directly initiate a call to the user through the device without going through the mobile phone at all.

[0088] In response to the user not making any selection within the preset time, it is assumed that the user agrees to cancel the order and execute the refund process. Generally speaking, when the device displays the request information to cancel the first order and the interactive control option of whether to agree, it will also display a prompt message: Please process it in time within XX minutes, otherwise it will be deemed to agree to the refund.

[0089] In the catering takeaway business scenario, merchants often need to handle some operations such as refunds and user message replies. In this way, merchants must rely on mobile phones to handle the refund application. Mobile phones involve account issues and cannot be used by multiple people at the same time. They need to be operated by a dedicated person, which is complicated, time-consuming and unhygienic. The solution disclosed in this disclosure - refunds and user message replies are implemented on the cloud printer, which can be operated without a mobile phone. At a lower cost, the merchant's takeaway business process is more convenient and efficient.

[0090] <Third Embodiment>

[0091] In a third embodiment, the cloud printing device further includes: in response to a request for re-printing of a second order, the printing device prints the second order data according to the second order data to obtain a re-printing receipt for the second order, wherein the second order is an order that the device has received; the re-printing request for the second order is selected and determined from one or more orders in a ready-to-serve state displayed on the display screen, or the re-printing request for the second order is selected and determined from the second order details page displayed on the display screen, or the second order data is the order data printed last time. The screen may be a touch screen or a non-touch screen.

[0092] In some embodiments, the merchant selects one or more orders to be reprinted from the order list. After the user confirms printing, the device prints out the reprinting documents for the one or more orders selected by the user, supporting individual reprinting or batch reprinting.

[0093] In some embodiments, the supplementary order receipt and the first order printed receipt may be the same or different. For example, if the supplementary order has been served, the supplementary order receipt is marked as a historical order and does not repeat the serving.

[0094] In some embodiments, the button for re-printing an order is in the order details page. The merchant first enters the order details page, which at least includes the order number, purchased product information, order amount, user contact information, estimated delivery time, delivery address, notes, etc. The complete order information can be viewed by sliding up and down. The order details page also includes a re-printing button, and the user triggers the re-printing button to re-print the current order.

[0095] In this embodiment, the cloud printer can quickly reprint and reprint in batches, making the merchant's takeaway business more convenient and efficient.

[0096] <Fourth Embodiment>

[0097] In the fourth embodiment, the cloud printing device also includes: in response to a detection request for the device status, detecting the device status and determining the corresponding detection result, the detection result includes device configuration information or abnormal information; determining the corresponding prompt information according to the detection result, controlling the display screen to display the prompt information; in response to a trigger instruction for the interactive control, canceling the display of the prompt information. Among them, the configuration information includes the network configuration, store binding, receipt settings, etc. of the device; the abnormal information includes at least device failure, printer failure, network abnormality, traffic abnormality, etc. For example, when the device is out of paper or the head is overheated, the device displays and voice prompts that the device is out of paper or the head is overheated. For another example, the self-detection function of the device displays the configuration information such as the software version number, interface form, and characters in sequence for judging whether the detection device is working properly.

[0098] In some embodiments, the cloud printing device also includes: in response to a detection request for the device status, detecting the device status and determining a corresponding detection result, the detection result including device configuration information or abnormal information; determining corresponding guidance information based on the detection result, the guidance information at least including a machine-recognizable pattern of an operation page address corresponding to the detection result; controlling the display screen to display the machine-recognizable pattern, and the mobile phone terminal jumps to the operation page corresponding to the detection result by recognizing the machine-recognizable pattern to perform a corresponding operation.

[0099] The device in this embodiment has at least one networking mode of wifi, 4G or Bluetooth, and the device can also switch back and forth among multiple networking modes.

[0100] If the device is to connect to Wifi, the specific operation of network configuration through WeChat is as follows: Step 1. If it is the first time to use the device, enter the network configuration mode directly, or press and hold the device for 3 seconds to enter the network configuration mode. The device displays and voice prompts "Please refer to the receipt for network configuration", and the network configuration operation can be performed at this time. Step 2. Make sure that the merchant's mobile phone has been connected to the router and the network is normal. Use WeChat on the mobile phone to scan the QR code on the device screen to enter the wireless network interface of the mini program. Step 3. Enter the password of the router connected to the mobile phone, click the "Next" button, generate the network configuration QR code, and then use the device code scanning device to scan the network configuration QR code on the mobile phone, and print the relevant information after obtaining the WiFi information. If the device has completed matching, the network configuration related information will be automatically saved, and the next time it is turned on, it will automatically connect.

[0101] If the device is to connect to a 4G mobile network, first ensure that the data card is in normal condition and supports the 4G network. After entering the 4G mode, the device will automatically connect to the 4G network. The device will automatically detect the user's data usage. When it detects that the user's data usage meets a certain threshold, it will issue a data usage warning through the device, specifically by displaying and voice reminding that the remaining data is insufficient. In some cases, when the device detects that the remaining data is insufficient, the device displays a data recharge QR code, which is convenient for merchants to scan and quickly recharge data to avoid affecting store operations due to insufficient data.

[0102] <Fifth Embodiment>

[0103] In the fifth embodiment, the food delivery platform sends the food delivery order to the corresponding cloud printer so that the user merchant can prepare the meal. Specifically, the device automatically prints the food delivery order receipt, which includes information such as the meal package selected by the user, optional dishes, notes, and the number of tableware required.

[0104] In this embodiment, the food delivery platform sends the target order to the merchant and converts it into a food delivery waybill and sends it to the delivery personnel. Specifically, the delivery terminal displays the waybill information to the delivery personnel. The waybill is used to display the pick-up node of each merchant, and the delivery node corresponding to the user based on the target order associated with the target waybill. The waybill item also displays an order acceptance control for the user to determine whether to accept the order. The waybill can also provide the distance between adjacent nodes, the set delivery time, the delivery revenue, etc., for the delivery personnel to determine whether to accept the order.

[0105] In this embodiment, after the delivery personnel triggers the order receiving control on the delivery terminal, the waybill will be added to the delivery personnel's waybill list so that the order status can be checked at any time. When the merchant completes the meal preparation and reports the meal delivery through the cloud printing device, the delivery terminal will remind the merchant to pick up the meal and deliver it as soon as possible, and finally deliver all the meals in the target order to the ordering user, thereby completing the waybill, and the order status of the user terminal will become "completed".

[0106] <Sixth Embodiment>

[0107] An embodiment of the present disclosure further provides a computer storage medium storing a computer program, which uses the cloud printer device of any embodiment of the present disclosure when executed by a processor.

[0108] The embodiments of the present disclosure also provide a computer program product or a client. When the computer program or instructions are executed by a processor, the method or steps used by the device according to any embodiment of the present disclosure are implemented.

[0109] The present invention may be a system, a method and / or a computer program product. The computer program product may include a computer-readable storage medium carrying computer-readable program instructions for causing a processor to implement various aspects of the present invention.

[0110] Computer readable storage medium can be a tangible device that can hold and store instructions used by an instruction execution device. Computer readable storage medium can be, for example, but not limited to, an electrical storage device, a magnetic storage device, an optical storage device, an electromagnetic storage device, a semiconductor storage device, or any suitable combination thereof. More specific examples (non-exhaustive list) of computer readable storage medium include: a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), a static random access memory (SRAM), a portable compact disk read-only memory (CD-ROM), a digital versatile disk (DVD), a memory stick, a floppy disk, a mechanical encoding device, for example, a punch card or a convex structure in a groove on which instructions are stored, and any suitable combination thereof. The computer readable storage medium used here is not interpreted as a transient signal itself, such as a radio wave or other freely propagating electromagnetic wave, an electromagnetic wave propagated by a waveguide or other transmission medium (for example, a light pulse by an optical fiber cable), or an electrical signal transmitted by a wire.

[0111] The computer-readable program instructions described herein can be downloaded from a computer-readable storage medium to each computing / processing device, or downloaded to an external computer or external storage device via a network, such as the Internet, a local area network, a wide area network, and / or a wireless network. The network can include copper transmission cables, optical fiber transmissions, wireless transmissions, routers, firewalls, switches, gateway computers, and / or edge servers. The network adapter card or network interface in each computing / processing device receives the computer-readable program instructions from the network and forwards the computer-readable program instructions for storage in the computer-readable storage medium in each computing / processing device.

[0112] The computer program instructions for performing the operation of the present invention may be assembler instructions, instruction set architecture (ISA) instructions, machine instructions, machine-dependent instructions, microcode, firmware instructions, state setting data, or source code or object code written in any combination of one or more programming languages, including object-oriented programming languages, such as Smalltalk, C++, etc., and conventional procedural programming languages, such as "C" language or similar programming languages. Computer-readable program instructions may be executed completely on a user's computer, partially on a user's computer, as an independent software package, partially on a user's computer, partially on a remote computer, or completely on a remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer via any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computer (e.g., using an Internet service provider to connect via the Internet). In some embodiments, an electronic circuit, such as a programmable logic circuit, a field programmable gate array (FPGA), or a programmable logic array (PLA), may be personalized by utilizing the state information of the computer-readable program instructions, and the electronic circuit may execute the computer-readable program instructions, thereby realizing various aspects of the present invention.

[0113] Various aspects of the present invention are described herein with reference to the flow charts and / or block diagrams of the methods, devices (systems) and computer program products according to embodiments of the present invention. It should be understood that each box of the flow chart and / or block diagram and the combination of each box in the flow chart and / or block diagram can be implemented by computer-readable program instructions.

[0114] These computer-readable program instructions can be provided to a processor of a general-purpose computer, a special-purpose computer, or other programmable data processing device, thereby producing a machine, so that when these instructions are executed by the processor of the computer or other programmable data processing device, a device that implements the functions / actions specified in one or more boxes in the flowchart and / or block diagram is generated. These computer-readable program instructions can also be stored in a computer-readable storage medium, and these instructions cause the computer, programmable data processing device, and / or other equipment to work in a specific manner, so that the computer-readable medium storing the instructions includes a manufactured product, which includes instructions for implementing various aspects of the functions / actions specified in one or more boxes in the flowchart and / or block diagram.

[0115] Computer-readable program instructions may also be loaded onto a computer, other programmable data processing apparatus, or other device so that a series of operating steps are performed on the computer, other programmable data processing apparatus, or other device to produce a computer-implemented process, thereby causing the instructions executed on the computer, other programmable data processing apparatus, or other device to implement the functions / actions specified in one or more boxes in the flowchart and / or block diagram.

[0116] The flowchart and block diagram in the accompanying drawings show the possible architecture, functions and operations of the system, method and computer program product according to multiple embodiments of the present invention. In this regard, each box in the flowchart or block diagram can represent a module, a program segment or a part of an instruction, and a part of a module, a program segment or an instruction contains one or more executable instructions for realizing the specified logical function. In some alternative implementations, the functions marked in the box can also occur in a different order from the order marked in the accompanying drawings. For example, two consecutive boxes can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each box in the block diagram and / or the flowchart, and the combination of the boxes in the block diagram and / or the flowchart can be implemented by a dedicated hardware-based system that performs the specified function or action, or can be implemented by a combination of dedicated hardware and computer instructions. It is well known to those skilled in the art that it is equivalent to implement it by hardware, implement it by software, and implement it by combining software and hardware.

[0117] Embodiments of the present invention have been described above, and the above description is exemplary, not exhaustive, and is not limited to the disclosed embodiments. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the described embodiments. The selection of terms used herein is intended to best explain the principles of the embodiments, practical applications, or technical improvements in the marketplace, or to enable other persons of ordinary skill in the art to understand the embodiments disclosed herein. The scope of the present invention is defined by the appended claims.

Claims

1. A cloud printing device, applied to takeaway scenarios, characterized in that: The device comprises: The device body includes a paper outlet and a scanning window; A communication device configured to receive or send an instant messaging message, wherein the instant messaging message is related to order data, wherein the order data is formed by an order operation of a user from an application providing catering and / or merchandise services; a printing device configured to print the order data to obtain an order print slip, specifically to pass the order print slip out from the paper outlet hole, wherein the order print slip at least includes identifiable information corresponding to the identification information of the order; display means, configured to display information associated with the order on a display screen of the device; A collection device, the collection device is located in the scanning window and is configured to obtain order identification information in response to obtaining identifiable information of the order print document within a scanning range; The control device is configured to perform at least the following steps: Acquire the identifiable information of the target order printout through the acquisition device to obtain the target order identification information; The target order meal delivery message is generated according to the target order identification information, and the target order meal delivery message is uploaded and controlled to be displayed on the display screen by the display device.

2. The cloud printing device according to claim 1, characterized in that: The device also includes: The voice device is configured to receive a specified voice broadcast instruction and broadcast voice prompt information, wherein the voice broadcast instruction is determined by any one of an instant messaging message, order processing and device status.

3. The cloud printing device according to claim 1, characterized in that: The display device is configured to display order-related information on a display screen of the device, wherein the order-related information includes at least one order data in a state of being ready to be served; The order-related information also includes at least one of the operating data, where the operating data is an analysis result of a set of order data received by the device within a specific time period.

4. The device according to claim 1, characterized in that: An order is received from an ordering user of a first order sent from an application providing catering and / or commodity services, and an instant messaging message-related text is generated and displayed on the display screen, wherein the first order is an order formed by an ordering operation of the user from the application providing catering and / or commodity services, and the instant messaging message-related text indicates an interactive control set on the device for responding to the instant messaging message when triggered; In response to the triggering instruction of the interactive control, a reply is sent to the ordering user of the first order.

5. The device according to claim 4, characterized in that: The interactive control that can respond to the instant messaging message when triggered is a mechanical button or a button displayed on the display screen, and the number of the interactive controls is one or more.

6. The device according to claim 1, characterized in that: receiving a request to cancel a first order sent by an ordering user from an application providing catering and / or commodity services, the display screen displays request information to cancel the first order and an interactive control option for whether to agree, wherein the first order is an order formed by an ordering operation of the user from the application providing catering and / or commodity services; In response to the selection of approval, the display screen displays information that the first order has been cancelled, performs refund processing, and sends a reply to the ordering user indicating that the first order has been successfully cancelled; In response to a selection of disagreement, the display screen displays at least one or more reply options, each reply option corresponding to a reply message related to the reason for rejecting the refund, and upon receiving a selection of the reply option, a reply message corresponding to the selected reply option is sent to the user.

7. The device according to claim 5, characterized in that: In response to a disagreement selection, a call user option is displayed on the display screen. Upon receiving the selection of the call user option, the device initiates a call request to the user through the network. The call request obtains the customer's mobile phone number through the server, and the user receives the call initiated by the user through the device in the form of answering the phone.

8. The device according to claim 1, characterized in that: In response to a request for reprinting of a second order, the printing device prints the second order data according to the second order data to obtain a reprinting receipt for the second order, where the second order is an order that the device has received; The request for re-printing the second order is selected and determined from one or more orders in the waiting-to-be-served status displayed on the display screen, or the request for re-printing the second order is selected and determined from the second order details page displayed on the display screen, or the second order data is the order data printed last time.

9. The device according to claim 1, characterized in that: In response to a detection request for a device state, detecting the device state and determining a corresponding detection result, wherein the detection result includes device configuration information or abnormality information; Determine corresponding prompt information according to the detection result, and control the display screen to display the prompt information; In response to a trigger instruction for the interactive control, the display of the prompt information is canceled.

10. The device according to claim 1, characterized in that: In response to a detection request for a device state, detecting the device state and determining a corresponding detection result, wherein the detection result includes device configuration information or abnormality information; Determine corresponding guidance information according to the detection result, the guidance information at least including a machine-recognizable pattern of an operation page address corresponding to the detection result; The display screen is controlled to display the machine-recognizable pattern, and the mobile phone terminal jumps to the operation page corresponding to the detection result to perform corresponding operations by recognizing the machine-recognizable pattern.

Images