Commodity selection support system

Abstract

To provide a commodity selection support system which supports a customer so as to efficiently select a commodity that the customer needs.SOLUTION: A commodity selection support system 10 includes: commodity information storage means 20 which stores commodity information 21 of multiple commodities; confirmation item storage display means 30 which stores confirmation items 31 that a store clerk should ask a customer when proposing a commodity to the customer, and displays the confirmation items on a display when proposing the commodity; input means 40 which is used for inputting customer information 41 for the confirmation items 31 in the confirmation item storage display means 30; and selection means 50 which selects and presents, based on the customer information 41 input to the input means 40, a commodity candidate 51 suitable for the customer from the commodity information storage means 20.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a product selection support system that supports the selection of an appropriate product from among a plurality of products. [Background technology]

[0002] Conventionally, when a customer selected a product such as a home appliance, the customer had to look at and examine various products displayed in a store and select the product that the customer needed (see Patent Document 1, etc.). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2022-050875 Summary of the Invention [Problem to be solved by the invention]

[0004] However, this method of selecting products requires a lot of time and effort, and is therefore inefficient. Therefore, a system that allows users to select the products they need more efficiently has been desired.

[0005] The present invention has been made in consideration of the above circumstances, and has an object to provide a product selection support system that supports customers in efficiently selecting the products they need. [Means for solving the problem]

[0006] In order to achieve this objective, the present invention is characterized in that it provides a product selection support system having a product information storage means for storing product information for a plurality of products, a confirmation item storage display means for storing confirmation items that a salesperson should ask a customer when proposing a product to the customer and displaying the confirmation items on a screen when proposing the product, an input means for inputting customer information for the confirmation items in the confirmation item storage display means, and a selection means for selecting and presenting product candidates tailored to the customer from the product information storage means based on the customer information input to the input means.

[0007] Furthermore, in addition to the above configuration, the present invention is characterized in that it is a product selection support system having a recording means for accumulating result information that records the contents of the confirmation items from the confirmation item storage and display means, the contents of the customer information input by the input means for the confirmation items, the contents of the product candidates presented by the selection means based on the customer information, and whether or not a product from the product candidates has been sold as a result of the customer service and the type of the product that has been sold, and having a modification means for analyzing the accumulated result information and changing the contents of the confirmation items during subsequent customer service in accordance with the record of when the product has been sold.

[0008] In addition to the above configuration, the present invention is characterized in that a server having the product information storage means, the confirmation item storage and display means, and the selection means, and a terminal having the input means are connected via a network, the confirmation items in the confirmation item storage and display means are transmitted from the server to the terminal, the customer information is input to the input means of the terminal based on the confirmation items transmitted from the server, the customer information input to the input means is transmitted from the terminal to the server, the selection means of the server selects product candidates tailored to the customer from the product information storage means based on the customer information input to the input means, transmits the product candidates to the terminal, and presents the product candidates on the terminal.

[0009] Furthermore, in addition to the above configuration, the present invention is characterized in that the confirmation item storage and display means stores the confirmation items including the items that salespersons with high customer satisfaction check while serving customers, and the confirmation item storage and display means is configured to urge all salespersons to particularly check, among the confirmation items, the items that the salespersons with high customer satisfaction check while serving customers.

[0010] Furthermore, in addition to the above configuration, the present invention is characterized in that the confirmation item storage and display means stores, for each different product field, the confirmation items including the items that salespersons with high customer satisfaction in that field check while serving customers, and the confirmation item storage and display means is configured to urge all salespersons to particularly check, among the confirmation items in that field for each different product field, the items that the salespersons with high customer satisfaction check while serving customers.

[0011] Furthermore, in addition to the above configuration, the present invention is characterized in that the product selection support system is configured such that the confirmation item storage and display means acquires items that are confirmed during customer service on a regular or irregular basis from a plurality of salespersons with high customer satisfaction, integrates the acquired items into the confirmation items, and then reconstructs and stores the optimal confirmation items.

[0012] In addition to the above configuration, the present invention is characterized in that the product selection support system is configured so that the confirmation item storage and display means changes and displays the content of the confirmation items in accordance with previously acquired customer stored information.

[0013] In addition to the above configuration, the present invention is characterized in that the selection means is a product selection support system configured to select and present the product candidates and to display information regarding product selection that should be communicated to the customer by the salesperson.

[0014] In addition to the above configuration, the present invention is characterized in that the input means is capable of voice input, and the product selection support system is configured to pick up the customer information for the confirmation items from the voice and input it into the input items. Effect of the Invention

[0015] According to the present invention, by inputting customer information in accordance with the confirmation items, it is possible to select product candidates that the customer needs, and therefore it is possible to quickly select the product that the customer needs from among them.

[0016] Furthermore, according to the present invention, success cases in which the confirmation items have been used to lead to product sales are recorded and fed back, and the confirmation items used during subsequent customer service can be changed based on these success cases to patterns that are more conducive to product sales, thereby making it possible to update to a better support system.

[0017] Furthermore, according to the present invention, the server and terminals connected via a network can be used to confirm items, input customer information, and select product candidates, so that a store clerk holding a terminal can narrow down product candidates at the customer's side, allowing the customer to more efficiently select the products they need.

[0018] Furthermore, according to the present invention, the items that salespeople with high customer satisfaction check while serving customers are shared, and all salespeople check the same items, thereby making it possible to more reliably and efficiently select products that customers need.

[0019] Furthermore, according to the present invention, the items checked by salespeople with high customer satisfaction in each different product category while serving customers are shared, and all salespeople check the items in each different product category, thereby making it possible to more reliably and efficiently select the products that customers need.

[0020] Furthermore, according to the present invention, by acquiring items that are checked regularly or irregularly while serving customers from a number of salespeople with high customer satisfaction, integrating them into check items, and updating them, it is possible to retain and utilize the most appropriate check items.

[0021] Furthermore, according to the present invention, the items to be confirmed with the customer during the current visit can be changed using previously acquired stored customer information, so that the items to be confirmed can be more tailored to the customer, and the products that the customer needs can be selected more efficiently.

[0022] Furthermore, according to the present invention, candidate products are presented to the customer, and information regarding product selection, such as points to consider when selecting a product and recommendations, is also displayed, so that advice can be given to the customer to prevent confusion when selecting a product. As a result, all employees can quickly select products using the know-how of employees who have a high level of customer satisfaction.

[0023] Furthermore, according to the present invention, customer information can be entered by voice input, which eliminates the need for salespeople to manually enter information into a terminal, further shortening time and enabling customers to more efficiently select the products they need. [Brief description of the drawings]

[0024] [Figure 1] 1 is a functional block diagram showing a product selection support system according to an embodiment of the present invention. [Diagram 2] 4 is a flowchart showing a procedure of the product selection support system according to the embodiment. [Diagram 3] FIG. 2 is a diagram showing a product category list in the product selection support system according to the embodiment. [Figure 4] 2 is a diagram showing a product list within a category in the product selection support system according to the embodiment. FIG. [Diagram 5] 2 is a diagram showing a list of features of products in a category in the product selection support system according to the embodiment. FIG. [Figure 6]13 is a diagram showing a customer service response result list in the product selection support system according to the embodiment. FIG. [Figure 7] 2 is a diagram showing a display screen of a terminal in the product selection support system according to the embodiment. FIG. [Figure 8] 2 is a diagram showing a display screen of a terminal in the product selection support system according to the embodiment. FIG. [Figure 9] 2 is a diagram showing a display screen of a terminal in the product selection support system according to the embodiment. FIG. [Figure 10] 2 is a diagram showing a display screen of a terminal in the product selection support system according to the embodiment. FIG. [Figure 11] 2 is a diagram showing a display screen of a terminal in the product selection support system according to the embodiment. FIG. [Figure 12] 2 is a diagram showing a display screen of a terminal in the product selection support system according to the embodiment. FIG. [Figure 13] 2 is a diagram showing a display screen of a terminal in the product selection support system according to the embodiment. FIG. [Figure 14] 2 is a diagram showing a display screen of a terminal in the product selection support system according to the embodiment. FIG. [Figure 15] 2 is a diagram showing a display screen of a terminal in the product selection support system according to the embodiment. FIG. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0025] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. Figs. 1 to 15 are diagrams showing an embodiment of the present invention. In the present invention and this embodiment, a product includes both objects and services. For example, when referring to a home appliance, in the present invention and this embodiment, this includes both objects that are sold, such as refrigerators, personal computers, and microwave ovens, and services that are provided, such as mobile phone contract services, air conditioner installation services, and delivery services. In addition, product selection, product information, product candidates, and the like include selection, information, and candidates of both objects and services.

[0026] The product selection support system 10 of this embodiment supports a store clerk or a customer in selecting an appropriate product for the customer from among a plurality of products. As shown in Fig. 1, this product selection support system 10 is configured to have a product information storage means 20, a confirmation item storage and display means 30, an input means 40, a selection means 50, etc. In addition to these, this embodiment also has a customer information storage and display means 60, a recording means 70, and a change means 80.

[0027] In this embodiment, a server 11, which is a main computer, and terminals 15 carried by sales staff at each store are connected via a network N. Here, the server 11 is provided with a product information storage means 20, a confirmation item storage and display means 30, a selection means 50, a customer information storage and display means 60, a recording means 70, and a change means 80, and the terminal 15 is provided with an input means 40.

[0028] Here, as the network N, a wireless network such as a wireless LAN is used from the viewpoint of convenience, and an intranet used only within a store or company is used from the viewpoint of security, but this is not limited to this, and if necessary, a wired network may be used, or the network may be connected via an open network such as the Internet.

[0029] To go into further detail about the above configuration, the server 11 in this embodiment has a product information storage means 20 in which product information 21, 21, 21... for a plurality of products is stored, a confirmation item storage display means 30 in which confirmation items 31, 31, 31... that a salesperson should ask a customer when proposing a product to the customer are stored and which are displayed on the screen 16 of the terminal 15 when the product is proposed, and a selection means 50 which selects and presents product candidates tailored to the customer from the product information storage means 20 based on customer information 41 inputted into an input means 40 of the terminal 15 described later.

[0030] In addition to the above, the server 11 of this embodiment has a customer information storage and display means 60 in which customer saved information 61, 61, 61 ... that registered customers have previously written or communicated to salespeople is stored. Furthermore, the server 11 of this embodiment has a recording means 70 for accumulating result information 71 that records the contents of the confirmation items 31 from the confirmation item storage and display means 30, the contents of the customer information 41 input by the input means 40 for the confirmation items 31, the contents of the product candidates 51 presented by the selection means 50 based on the customer information 41, and whether or not a product among the product candidates 51 was sold as a result of the customer service and the type of the product that was sold. Furthermore, the server 11 of this embodiment has a change means 80 for analyzing the accumulated result information 71 and changing the contents of the confirmation items 31 during subsequent customer service in accordance with the record of the case where the product was sold.

[0031] Moreover, the terminal 15 of this embodiment is a terminal equipped with a screen 16 (see Figs. 7 to 15) such as a tablet terminal, and has input means 40 as shown in Figs. 8 and 10 for inputting customer information 41 for confirmation items 31 from the confirmation item storage / display means 30. Moreover, the screen 16 is configured to be able to display product candidates 51 selected by selection means 50 as shown in Fig. 9.

[0032] Among these, the product information storage means 20 of the server 11 is a database having various product information 21 for a plurality of products, which are classified by product type such as refrigerators, washing machines, and air conditioners, and the product information 21 for each classification is listed, as shown in Fig. 3. The product information 21 describes the characteristics of each product, and for example, in the case of a refrigerator, as shown in Fig. 4, the product ID (product name) includes the capacity, dimensions, color options, whether the door opens to the left, right, or both, whether the vegetable compartment is located on the top, middle, or bottom level, the standard store price (not shown), etc.

[0033] The confirmation item storage and display means 30 of the server 11 stores, for each product category, confirmation items 31 that a salesperson should ask a customer when proposing a product to the customer, and when an input is made from the terminal 15 to suggest a product for that product category, the confirmation items 31 corresponding to the product to be proposed are called up and transmitted to the terminal 15 for display.

[0034] In the confirmation items 31, for example, in the case of a refrigerator, in addition to basic items such as the size and dimensions of the installation location, the width and height of the entrance or hallway, family composition, favorite color, etc., it is described to confirm the items that salespersons with high customer satisfaction confirm, which were obtained by listening to and memorizing salespersons with high customer satisfaction in the field of refrigerators.

[0035] Specifically, as shown in Figure 5, confirmation item 31 is displayed to inform customers that while a lower vegetable compartment has the advantage of making it easier for children to access refrigerated products, it has the disadvantage that people with bad knees or backs have to bend their knees or back to access vegetables from a low position when cooking every day. By confirming this, the lower vegetable compartment can be excluded from the list of options for customers with bad knees, and the lower vegetable compartment is recommended for families who expect children to help out.

[0036] A salesperson with high customer satisfaction is defined as a salesperson who receives high evaluations from customers in surveys or during after-sales support, who is a top seller, who is frequently requested by customers, or a salesperson who receives a high evaluation based on a combination of these factors.

[0037] In addition, when displaying confirmation items 31, terminal 15 may have screen 16 that the salesperson and the customer view together and a screen that only the salesperson can view (not shown), as shown in Figures 7 to 10, and the salesperson may propose products while appropriately changing the screen display. In this case, it is preferable that the screen that only the salesperson can view displays information such as advice to the salesperson, such as know-how of salespersons with high customer satisfaction, and how to talk to them.

[0038] In addition, the contents of Check Items 31 are reviewed and updated periodically or irregularly with regard to additions, corrections, etc. to items. In particular, when the items that salespeople with high customer satisfaction usually check change depending on the time of selling a new product, the season or economic trend, whether it is the beginning or end of the month, before or after payday, whether it is a bonus month, the sales situation of the relevant product field, etc., Check Items 31 are changed whenever necessary to suit the situation.

[0039] In addition, for confirmation items 31 obtained by interviewing or receiving questionnaire responses from salespeople with particularly high customer satisfaction, the AI ​​may automatically compile the contents of the interview or questionnaire into a document so that the salesperson can express it in one word, and the contents may be added to the confirmation items 31 in the relevant field in the confirmation item storage and display means 30. Also, depending on the product field, there may be cases where specific wording is deleted or modified from the confirmation items 31 due to various factors, such as when the sales period has passed due to a change in season, or when the recommended points have changed due to a replacement of products, and in such cases, the AI ​​may be configured to automatically determine and delete or modify the wording.

[0040] In addition, the generation of the answer field in the input means 40 for the confirmation items 31 and the decision by the selection means 50 to select a product based on the input customer information 41 are performed automatically by a specific algorithm, but here too, AI may make the judgments, learn, and be updated to automatically make the appropriate selection.

[0041] The input means 40 of the terminal 15 is configured so that answers can be entered, for example, immediately below or next to each confirmation item 31, and may be a free entry field or a selection field depending on the question of the confirmation item 31. Once the answer has been entered into the input means 40, the answer can be sent from the terminal 15 to the server 11 by pressing a send button or the like.

[0042] In addition, the selection means 50 of the server 11 analyzes the contents entered through the input means 40 of the terminal 15, selects multiple product candidates 51 (here, three types) tailored to the customer from the product information storage means 20, transmits them to the terminal 15, and displays them on the terminal 15.

[0043] In this embodiment, the server 11 has a customer information storage and display means 60 that stores customer saved information 61 previously entered by registered customers. By having the customer log in at the beginning of a customer encounter, the customer saved information 61 previously stored for that customer is called up, and since, for example, the size and dimensions of the installation location of the refrigerator have been confirmed during a previous encounter or have been entered by the customer at home, there is no need to confirm them again, thereby eliminating the need to check such things and enabling more efficient customer service and more efficient support for the customer in selecting the products they need.

[0044] In addition, in this embodiment, the contents of the confirmation items 31 from the confirmation item storage and display means 30, the contents of the customer information 41 input by the input means 40 for the confirmation items 31, the contents of the product candidates 51 presented by the selection means 50 based on the customer information 41, whether or not a product from the product candidates 51 was sold as a result of the customer service and the type of product that was sold are all recorded together as result information 71, and the server 11 has a recording means for accumulating this result information 71.

[0045] Incidentally, the recording of the result information 71 in the recording means 70 may be performed manually by a salesperson, but it may also be configured so that a case number or the like is assigned to the case, and confirmation items 31 with the case number, customer information 41, candidate products 51, the type of product that led to the sale, and the results of responses to a questionnaire given to the customer at a later date, etc. are automatically collected and recorded as one result information 71. Also, the result information 71 is not limited to one that includes all of this information, and may include only a part of it.

[0046] In this embodiment, the server 11 has a change means 80 that analyzes the accumulated result information 71 and changes the contents of the confirmation items 31 during subsequent customer service in accordance with the records when the product is sold. In addition to the basic confirmation items 31, the customer information 41, product candidates 51, and sales results corresponding to the confirmation items 31 obtained from salespeople with high customer satisfaction are analyzed. Among the information from salespeople with high customer satisfaction, information that leads to better sales results is emphasized and shared with other salespeople, so that the confirmation items 31 are carefully selected and changed so that the customer can more efficiently find the product they need. Note that a specific analysis method may be a general algorithm analysis. Also, the analysis of the result information 71 and the change of the confirmation items by the change means 80 may be learned using AI to draw a conclusion.

[0047] 11 to 15, after the salesperson has served the customer, the salesperson may enter the items related to the service into the terminal 15 as result information 71. The result information 71 may also be recorded and accumulated in the recording means 70, and thereafter, the confirmation items 31 may be further changed through analysis by the changing means 80.

[0048] Next, the procedure in the product selection support system 10 of this embodiment will be described with reference to FIG. 2 and other figures.

[0049] When a salesperson at a store assists a customer in selecting a product that the customer needs, the salesperson first logs in the customer by reading the two-dimensional barcode of the application (step S1) or by searching by customer name (step S2), etc. When the customer logs in, the customer saved information 61 of the customer stored in the customer information storage and display means 60 is called up.

[0050] 7 is displayed on the screen 16 of the terminal 15 (step S3). The user selects the category of the product he or she wishes to purchase this time from the list (step S4). Here, for example, by tapping on a refrigerator icon, a signal is sent to the server 11 to support refrigerator product selection, and upon receiving the signal from the terminal 15, the server 11 calls up confirmation items 31 in the refrigerator field in the confirmation item storage and display means 30 and sends it to the terminal 15.

[0051] At the terminal 15 , customer information 41 is entered into the input means 40 in accordance with the confirmation items 31 .

[0052] Here, for example, basic information such as family structure is input (step S5), and basic desired details such as manufacturer and product type are input (step S6), and recommended products, recommended points, etc. are displayed based on the basic information (step S7). At this time, if the confirmation items 31 are updated by the above-mentioned recording means 70 and changing means 80, etc., the recommended points may be displayed based on previous sales results. Next, points to be considered based on the recommended points are selected by the input means 40 and made part of the customer information 41 (step S8).

[0053] The customer information 41 is sent to the server 11, and the selection means 50 of the server applies a filter process based on the customer information 41 (step S9), and selects multiple corresponding products as product candidates 51 from the product information storage means 20 (step S10). In this example, three products are selected as the product candidates 51. These product candidates 51 are sent to the terminal 15, and are displayed on the screen 16 of the terminal 15 and presented to the customer. Thereafter, the actual product is confirmed between the salesperson and the customer, and finally one product is selected, and the purchase procedure is carried out. Note that confirmation items 31 to be communicated to or asked of the customer after the product candidates 51 are displayed may be displayed in advance, and may be erased when the product candidates 51 are displayed.

[0054] Thereafter, the customer is asked to fill out a questionnaire. When the customer answers the questionnaire, the answers are registered in history data as shown in FIG. 6 and are recorded in the recording means 70 as result information 71 (step S11).

[0055] Finally, as aftercare, for example, one month after the purchase of the product, telephone calls and questionnaires (including questionnaires by mail, web, or other appropriate method) are conducted to inquire about the customer's evaluation of the product and the salesperson, and the results are also recorded in the recording means 70 as result information 71. After that, the results are analyzed by the change means 80, and the confirmation items 31 are updated.

[0056] As described above, according to the product selection support system 10 of this embodiment, by inputting customer information 41 in accordance with confirmation items 31, it is possible to select product candidates 51 that the customer needs, and therefore it is possible to quickly select the product that the customer needs from among them.

[0057] Furthermore, according to the product selection support system 10 of this embodiment, success cases in which the confirmation items 31 have been used to lead to product sales are recorded and fed back, and the confirmation items 31 used during subsequent customer service can be changed based on the success cases to patterns that are more conducive to product sales, thereby making it possible to update the support system 10 into a better one.

[0058] Furthermore, according to the product selection support system 10 of this embodiment, the server 11 and terminal 15 connected via the network N can be used to confirm the confirmation items 31, input customer information 41, and select product candidates 51. This allows the store clerk holding the terminal 15 to narrow down the product candidates 51 at the customer's side, making it possible to more efficiently select the products that the customer needs.

[0059] Furthermore, according to the product selection support system 10 of this embodiment, the items that salespersons with high customer satisfaction check while serving customers are shared, and all salespersons check the same items, thereby making it possible to more reliably and efficiently select the products that customers need.

[0060] Furthermore, according to the product selection support system 10 of this embodiment, the items checked by salespeople with high customer satisfaction in each different product category while serving customers are shared, and all salespeople check the items in each different product category, thereby making it possible to more reliably and efficiently select the products that customers need.

[0061] Furthermore, according to the product selection support system 10 of this embodiment, the items checked while serving customers on a regular or irregular basis are acquired from a number of salespeople with high customer satisfaction, and these items are integrated into the check items 31 and updated, making it possible to retain and utilize the optimal check items 31.

[0062] Furthermore, according to the product selection support system 10 of this embodiment, the confirmation items 31 to be confirmed with the customer during the current customer encounter can be changed using previously acquired customer stored information 61, so that the confirmation items 31 can be made more tailored to the customer, and the products that the customer needs can be selected more efficiently.

[0063] Furthermore, according to the product selection support system 10 of this embodiment, product candidates 51 are presented to the customer, and information regarding product selection such as points to consider when selecting a product and recommendations is also displayed, so that advice can be given to the customer to prevent confusion in product selection. As a result, all employees can quickly select products using the know-how of employees who have high customer satisfaction.

[0064] In the product selection support system 10 of this embodiment, if the input means 40 were capable of inputting the customer information 41 by voice input, the customer information 41 for the confirmation items 31 could be picked up from the voice and entered into the input items. This would save the salesperson the trouble of manually inputting the information into the terminal 15, further shortening the time required, and enabling the customer to more efficiently select the products they need.

[0065] The embodiment described above is an example of the present invention, and it goes without saying that the present invention is not limited to the above-described embodiment. In other words, the specific configurations and specific procedures of the above-described embodiment can be modified in various ways without departing from the spirit of the present invention.

[0066] For example, in the above-described embodiment, the selection means 50 selects and presents three product candidates 51, but this is not limited to this, and in some cases the product candidates 51 may be narrowed down to one or two, or four or more product candidates 51 may be presented.

[0067] In the above embodiment, the product selection support system 10 is configured with the server 11 and the terminal 15 connected via the network N, but this is not limited thereto, and depending on the data capacity, for example, the terminal 15 may have all of the product information storage means 20, confirmation item storage and display means 30, input means 40, selection means 50, customer information storage and display means 60, recording means 70, and change means 80 and may be configured to operate as a stand-alone system. Even if the server 11 and the terminal 15 are connected via the network N, the terminal 15 may have components other than the input means 40, such as the product information storage means 20 or the selection means 50.

[0068] In the above embodiment, the product selection support system 10 has the customer information storage and display means 60, the recording means 70, and the change means 80, but the present invention is not limited to this and may have a system that does not have one, more than one, or all of these. Also, the system may have other functions added thereto.

[0069] In the above embodiment, the support system for selecting home appliances has been described, but the present invention is not limited to this and may be applied to a support system for selecting products other than home appliances. Even in this case, the product of the present invention includes both goods and services, and the product selection, product information, and product candidates include selection, information, and candidates for both goods and services. [Explanation of symbols]

[0070] 10 Product selection support system 11 Server 15 Terminals 16 screens 20 Product information storage means 21 Product information 30 Confirmation item storage display means 31 Confirmation 40 Input Method 41 Customer information 50 Selection Method 51 Product candidates 60 Customer information storage and display means 61 Customer saved information 70 Recording means 71 Results information 80 Means of change N Network

Claims

1. A product information storage means for storing product information for a plurality of products; a confirmation item storage and display means for storing confirmation items that a salesperson should ask a customer when proposing a product to the customer, and displaying the confirmation items on a screen when proposing the product; an input means for inputting customer information for the confirmation items in the confirmation item storage and display means; a selection means for selecting and presenting product candidates suited to the customer from the product information storage means based on the customer information input to the input means; A product selection support system comprising:

2. a recording means for accumulating result information that records the contents of the confirmation items from the confirmation item storage and display means, the contents of the customer information input by the input means for the confirmation items, the contents of the product candidates presented by the selection means based on the customer information, whether or not a product from the product candidates has been sold as a result of the customer service, and the type of the product that has been sold; The product selection support system according to claim 1, further comprising a change means for analyzing the accumulated result information and changing the contents of the confirmation items during subsequent customer service in accordance with the records of when the product is sold.

3. a server having the product information storage means, the confirmation item storage / display means, and the selection means; A terminal having the input means; are connected via a network, The confirmation item in the confirmation item storage and display means is transmitted from the server to the terminal; inputting the customer information into the input means of the terminal based on the confirmation items transmitted from the server; The customer information inputted from the terminal to the input means is transmitted to the server; The selection means of the server selects the product candidates suited to the customer from the product information storage means based on the customer information inputted to the input means, and transmits the selected product candidates to the terminal; 2. The product selection support system according to claim 1, wherein the product candidates are presented on the terminal.

4. the confirmation item storage and display means stores the confirmation items including items that salespeople with high customer satisfaction check while serving customers, The product selection support system according to claim 1, characterized in that the confirmation item memory display means is configured to prompt all salespersons to particularly check those items among the confirmation items that the salesperson with high customer satisfaction checks while serving customers.

5. the confirmation item storage and display means stores, for each different product category, the confirmation items including the items that are confirmed by salespeople with high customer satisfaction in that category while serving customers, The product selection support system according to claim 4, characterized in that the confirmation item memory display means is configured to prompt all salespersons to particularly check, among the confirmation items in each different product field, the items that the salesperson with high customer satisfaction checks while serving customers.

6. The product selection support system according to claim 4 or 5, characterized in that the confirmation item storage and display means is configured to acquire items that are confirmed during customer service on a regular or irregular basis from multiple salespersons with high customer satisfaction, integrate the acquired items into the confirmation items, and then reconstruct and store the optimal confirmation items.

7. 2. The product selection support system according to claim 1, wherein said confirmation item storage and display means is configured to change and display the contents of said confirmation items in accordance with previously acquired customer stored information.

8. 2. The product selection support system according to claim 1, wherein said selection means is configured to select and present said product candidates and to display matters regarding product selection that should be communicated to the customer by a salesperson.

9. 2. The product selection support system according to claim 1, wherein said input means is capable of voice input, and is configured to pick up the customer information for said confirmation items from the voice and input it into the input items.

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