Intelligent hotel registration system

Abstract

The invention discloses a hotel intelligent registration system, which comprises a user mobile terminal, a self-service terminal, a cloud data management system, a data analysis module and an intelligent customer service robot, the application of the self-service terminal and the mobile terminal reduces manual operation links, and improves the handling speed of registration, check-out and other procedures; a CRM module is integrated, customer information and interaction history are managed, personalized customer care and promotion activities can be provided, and customer loyalty and satisfaction are increased; the descriptive analysis provides basic operation data statistics, the diagnostic analysis identifies potential problems, the predictive analysis predicts market trends and the like, managers are helped to comprehensively understand hotel operation conditions, the intelligent customer service robot can solve common problems, the common problems are automatically processed in peak periods, the manual customer service pressure is relieved, and the customer service efficiency is improved. Complex problems are intelligently routed to manual customer service, and customer satisfaction is guaranteed; the international customer service experience is improved through multi-language support; customer consultation and feedback are received, and continuous service improvement is facilitated.

Description

Technical Field

[0001] The invention belongs to the technical field related to hotel intelligent registration systems, and in particular relates to a hotel intelligent registration system. Background Art

[0002] The traditional hotel registration process has problems such as long waiting time, cumbersome information entry, and low service efficiency, which affects the customer's check-in experience and the hotel's operating efficiency. With the development of information technology, there is an urgent need for an efficient and intelligent hotel registration system to improve the customer's check-in experience and the hotel's service efficiency. Summary of the invention

[0003] The purpose of the present invention is to provide a hotel intelligent registration system to solve the problems of long queuing time, cumbersome information entry and low service efficiency in the traditional hotel registration process mentioned in the above background technology.

[0004] To achieve the above object, the present invention provides the following technical solutions:

[0005] A hotel intelligent registration system, the system comprising:

[0006] User mobile terminal: Provide customers with online registration function based on mobile phone application. Customers can fill in personal information, select room type and make payment through APP;

[0007] Self-service terminal: set up in the hotel lobby. After arriving, customers can quickly register through the self-service terminal, including scanning their ID card and entering their mobile phone number. The system automatically completes the information confirmation.

[0008] Cloud data management system: centrally manage customer information, room status information, payment information, etc., and realize real-time synchronization and backup of data;

[0009] Data analysis module: Analyze customer behavior data, provide data support for hotels, and optimize customer service and marketing strategies;

[0010] Intelligent customer service robot: provides 24-hour online inquiry service at self-service terminals or mobile terminals to solve customers' questions and problems.

[0011] Preferably, the online pre-registration mainly includes the following:

[0012] Before arriving at the hotel, customers can fill in registration information through mobile terminals, including personal basic information, check-in time, check-out time, and room type;

[0013] You can choose additional services such as breakfast and airport transfers;

[0014] Payment function:

[0015] Support multiple payment methods (credit card, debit card, Alipay, WeChat Pay), customers can complete payment on mobile to ensure a smooth check-in;

[0016] ID Scan:

[0017] Customers can scan their IDs through the camera function to automatically fill in relevant information, reducing errors and time spent on manual entry;

[0018] Room Selection and Confirmation:

[0019] Provide a list of available rooms, so customers can select the appropriate room type and check the room status (such as availability and price) in real time;

[0020] After logging in, customers can view and confirm their reservation information.

[0021] Personalized recommendations:

[0022] Based on the customer's historical check-in data and preferences, relevant services and discounts are intelligently recommended to improve customer satisfaction and the possibility of repeat stay.

[0023] Information push:

[0024] During the customer's stay, activity information, service reminders, etc. are pushed through mobile terminals to ensure that the customer can keep abreast of the services provided by the hotel.

[0025] Customer feedback:

[0026] Provide feedback function, customers can evaluate the service after check-in and make suggestions for improvement to help the hotel improve service quality.

[0027] Real-time communication:

[0028] Provide online customer service or intelligent customer service chat function, customers can ask questions at any time without having to queue up at the front desk.

[0029] Technical Implementation

[0030] Platform support: The app is available on both Android and iOS, ensuring broad user coverage.

[0031] Data security: Encryption technology is used to protect customers' personal information and payment information to ensure the security of data transmission.

[0032] User interface (UI) design: The interface is friendly and intuitive, which simplifies the operation process and improves the customer experience.

[0033] Preferred, Express Check-in:

[0034] When customers scan their ID card or passport, the system automatically identifies and extracts relevant information, allowing them to quickly complete registration procedures.

[0035] If the customer pre-registers in advance through a mobile terminal, the system can query and confirm their information with one click.

[0036] How to get the room key:

[0037] After the customer completes registration, the system automatically generates a room key (RFID card or digital key) and prints it immediately or sends it to the customer via mobile phone, avoiding waiting time.

[0038] Payment function:

[0039] Customers can make payments directly through self-service terminals, which support multiple payment methods (such as credit cards, debit cards, and mobile payments) to ensure safety and convenience.

[0040] Check-out service:

[0041] Customers can quickly check out through the self-service terminal, including automatic settlement of room charges, printing of invoices, etc., saving time.

[0042] Service Inquiry:

[0043] Customers can use the terminal to check the hotel's room status, available facilities, event information, restaurant menus, etc., thereby improving their self-service capabilities.

[0044] Complaints and Feedback:

[0045] Provide customer service feedback function, customers can submit complaints or suggestions on the self-service terminal to help the hotel improve service quality.

[0046] Language selection:

[0047] Support multi-language interface to meet the needs of customers of different nationalities and improve user-friendliness.

[0048] Smart Navigation:

[0049] Provide hotel internal navigation function to help customers quickly find rooms, restaurants, meeting rooms, etc.

[0050] Technical Implementation

[0051] Hardware configuration:

[0052] Equipped with high-definition touch screen, ID card reader, payment terminal, printer and other equipment to ensure convenient operation and complete functions.

[0053] Software system:

[0054] The self-service terminal runs dedicated management software to ensure real-time synchronization with the hotel's cloud data management system, ensuring data security and reliability.

[0055] Data Security:

[0056] Encryption technology is used to protect users' payment information and personal data to ensure the security of information transactions.

[0057] Preferably, data storage and management:

[0058] Hosts customers' personal information, reservation records, check-in and check-out information to ensure data security storage and long-term availability.

[0059] Provides real-time monitoring and management of room and equipment status, and supports dynamic scheduling and resource allocation.

[0060] Data Analysis and Reporting:

[0061] Achieve in-depth analysis of customer data, sales data, and operational data, generate various reports (such as occupancy rate, customer preferences, sales trends, etc.), and help management formulate strategies.

[0062] Use data mining technology to predict customer needs and provide personalized services and marketing strategies.

[0063] Real-time data synchronization:

[0064] The data from each self-service terminal and mobile terminal can be synchronized to the cloud system in real time to ensure the consistency and timely updating of information.

[0065] Any operation performed through mobile devices and self-service terminals can be reflected in the system immediately, avoiding data loss or delay.

[0066] Security and Rights Management:

[0067] Implement multiple data security measures, including data encryption, permission control, and identity authentication, to ensure that only authorized users can access and operate sensitive information.

[0068] Logs record all operations, improve system transparency, and facilitate subsequent audits and problem tracking.

[0069] Customer Relationship Management (CRM):

[0070] Integrate CRM module to manage customer information and interaction history, provide personalized customer care and promotional activities, and increase customer loyalty and satisfaction.

[0071] Automatically send reminder SMS or emails to customers before and after their stay to improve customer experience.

[0072] Interface and Integration:

[0073] Provide API interfaces with other third-party systems (such as payment gateways, CRM systems, financial software, etc.) to facilitate integration with other service platforms.

[0074] Allows connection with marketing tools, social media platforms, etc., helping to expand market influence.

[0075] Technical Implementation

[0076] Cloud computing architecture:

[0077] Deploy on public or private cloud to ensure high data availability and scalability.

[0078] Supports multi-account and multi-tenant functions to flexibly meet the needs of different hotels.

[0079] Data Security:

[0080] Use SSL / TLS security protocol to protect the security of data transmission, and perform regular backup to prevent data loss.

[0081] Apply intrusion detection and prevention measures to prevent data breaches and cyber attacks.

[0082] Preferably, data collection and integration:

[0083] Gather data from various data sources (such as reservation systems, front desk systems, customer feedback systems, etc.), clean and integrate them to ensure data consistency and accuracy.

[0084] Supports data input in different formats (such as structured data and unstructured data), providing a basis for comprehensive analysis.

[0085] Descriptive Analysis:

[0086] It provides basic data statistics and summary functions, such as occupancy rate, average room rate, room sales, etc., so that managers can quickly understand the hotel's operating status.

[0087] Generate periodic reports (daily, weekly, monthly) to help managers monitor business dynamics.

[0088] Diagnostic analysis:

[0089] By analyzing historical data, we can identify the leading factors and potential problems, such as analyzing the reasons for customer churn and sales decline.

[0090] Comparing data over different time periods provides deep insights and helps management understand performance fluctuations.

[0091] Predictive Analytics:

[0092] Use historical data and mathematical models to predict future market trends, customer needs, and sales performance, such as seasonal demand, event impact, etc.

[0093] Provide dynamic price management suggestions and optimize pricing strategies to maximize revenue.

[0094] Personalized recommendations:

[0095] Based on customers' historical behavior and preference data, we provide them with personalized service recommendations and promotional information to increase customer return rate and satisfaction.

[0096] Design precise marketing strategies based on big data to effectively improve marketing results.

[0097] Visual display:

[0098] Provide charts, dashboards and other visualization tools to help users intuitively understand data analysis results and make decisions quickly.

[0099] Realize multi-dimensional data visualization (such as interactive maps, trend charts, heat maps, etc.) to improve the intuitiveness of analysis.

[0100] Real-time analysis and monitoring:

[0101] Supports monitoring and analysis of real-time data, timely detection of problems and taking measures (such as emergency response, inventory management, etc.).

[0102] Provides an alarm function to promptly notify managers when key indicators fluctuate abnormally.

[0103] Technical Implementation

[0104] Data Mining Techniques:

[0105] Apply machine learning and algorithmic models to perform data mining, identify patterns and associations in data, and provide a scientific basis for decision-making.

[0106] Cloud computing and big data:

[0107] Based on cloud computing architecture, it handles the storage and calculation of massive data and supports automatic expansion and high availability.

[0108] Automatic Question and Answer:

[0109] Support customers' frequently asked questions about hotel information (such as room types, prices, facilities, location, policies, etc.) and quickly provide the required information.

[0110] Through the knowledge base and real-time data query, accurate and efficient question-and-answer functions can be achieved.

[0111] Booking and Modification:

[0112] It can guide customers to complete the process of room reservation, modification, cancellation, etc., simplify the operation steps and improve the user experience.

[0113] Provide multiple payment methods and assist customers in making online payments to ensure a smooth booking process.

[0114] Preferred, customer consultation and feedback:

[0115] Receive customer inquiries and feedback, record problems and suggestions, and improve the convenience of customer communication.

[0116] Regularly analyze customer feedback data to help management optimize services and improve customer relationships.

[0117] Personalized recommendations:

[0118] Based on the customer's historical behavior and preferences, we provide personalized room recommendations, activity recommendations, etc. to facilitate the customer's consumption decisions.

[0119] Push relevant promotional information and membership benefits to enhance customer loyalty.

[0120] Multi-language support:

[0121] Support real-time communication in multiple languages ​​to meet the needs of customers from different countries and regions and enhance the service experience of international customers.

[0122] Intelligent scheduling and routing:

[0123] When customers ask complex questions, it can intelligently identify and route them to the corresponding manual customer service to ensure satisfaction.

[0124] Automatically handle common issues during peak hours, alleviating the pressure on human customer service.

[0125] Technical Implementation

[0126] Natural Language Processing (NLP):

[0127] Through NLP technology, we understand users’ questions and intentions, perform efficient language processing and analysis, and ensure the naturalness and accuracy of communication.

[0128] Machine Learning vs Deep Learning:

[0129] By continuously learning from customer interaction data, we continuously optimize response content and service processes and improve the intelligence level of the robot.

[0130] Cloud computing platform:

[0131] Deployed in the cloud, it supports large-scale concurrent access and real-time data processing, achieving high availability.

[0132] Compared with the prior art, the present invention provides a hotel intelligent registration system, which has the following beneficial effects:

[0133] 1. Improved operational efficiency

[0134] Fast processing

[0135] The application of self-service terminals and mobile terminals reduces manual operation links and improves the speed of check-in, check-out and other procedures;

[0136] Resource management optimization

[0137] Real-time monitoring of room and equipment status, support for dynamic scheduling and resource allocation, and improve resource utilization;

[0138] Efficient data management

[0139] Data is synchronized in real time, and each terminal operation can be immediately reflected in the system to avoid data loss or delay;

[0140] Automatic data collection, cleaning, and integration support data input in different formats, providing a basis for comprehensive analysis;

[0141] 2. Customer relationship management optimization

[0142] Integrated CRM module to manage customer information and interaction history, provide personalized customer care and promotional activities, and increase customer loyalty and satisfaction;

[0143] Automatically send reminder SMS or emails before and after check-in to improve customer experience;

[0144] By analyzing customer feedback data, services can be optimized and customer relationships can be improved;

[0145] 3. Enhanced decision support

[0146] Comprehensive data insights

[0147] Descriptive analysis provides basic operational data statistics, diagnostic analysis identifies potential problems, and predictive analysis predicts market trends, which helps managers fully understand the hotel's operating status;

[0148] Visually display data results to facilitate managers to make decisions quickly;

[0149] Marketing strategy optimization

[0150] Make personalized recommendations based on customer behavior and preferences, develop precise marketing strategies, and improve marketing effectiveness;

[0151] Dynamic price management recommendations help optimize pricing strategies and maximize revenue;

[0152] 4. Improved service quality

[0153] Intelligent customer service robots can answer common questions and automatically handle common questions during peak hours to reduce the pressure on manual customer service. Complex questions can be intelligently routed to manual customer service to ensure customer satisfaction.

[0154] Multi-language support improves international customer service experience;

[0155] Receive customer inquiries and feedback to help continuously improve services. DETAILED DESCRIPTION

[0156] The technical solutions in the embodiments of the present invention are described clearly and completely below. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0157] The present invention provides a technical solution:

[0158] A hotel intelligent registration system, the system comprising:

[0159] User mobile terminal: Provide customers with online registration function based on mobile phone application. Customers can fill in personal information, select room type and make payment through APP;

[0160] Self-service terminal: set up in the hotel lobby. After arriving, customers can quickly register through the self-service terminal, including scanning their ID card and entering their mobile phone number. The system automatically completes the information confirmation.

[0161] Cloud data management system: centrally manage customer information, room status information, payment information, etc., and realize real-time synchronization and backup of data;

[0162] Data analysis module: Analyze customer behavior data, provide data support for hotels, and optimize customer service and marketing strategies;

[0163] Intelligent customer service robot: provides 24-hour online inquiry service at self-service terminals or mobile terminals to solve customers' questions and problems.

[0164] Online pre-registration mainly includes the following:

[0165] Before arriving at the hotel, customers can fill in registration information through mobile terminals, including personal basic information, check-in time, check-out time, and room type;

[0166] You can choose additional services such as breakfast and airport transfers;

[0167] Payment function:

[0168] Support multiple payment methods (credit card, debit card, Alipay, WeChat Pay), customers can complete payment on mobile to ensure a smooth check-in;

[0169] ID Scan:

[0170] Customers can scan their IDs through the camera function to automatically fill in relevant information, reducing errors and time spent on manual entry;

[0171] Room Selection and Confirmation:

[0172] Provide a list of available rooms, so customers can select the appropriate room type and check the room status (such as availability and price) in real time;

[0173] After logging in, customers can view and confirm their reservation information.

[0174] Personalized recommendations:

[0175] Based on the customer's historical check-in data and preferences, relevant services and discounts are intelligently recommended to improve customer satisfaction and the possibility of repeat stay.

[0176] Information push:

[0177] During the customer's stay, activity information, service reminders, etc. are pushed through mobile terminals to ensure that the customer can keep abreast of the services provided by the hotel.

[0178] Customer feedback:

[0179] Provide feedback function, customers can evaluate the service after check-in and make suggestions for improvement to help the hotel improve service quality.

[0180] Real-time communication:

[0181] Provide online customer service or intelligent customer service chat function, customers can ask questions at any time without having to queue up at the front desk.

[0182] Technical Implementation

[0183] Platform support: The app is available on both Android and iOS, ensuring broad user coverage.

[0184] Data security: Encryption technology is used to protect customers' personal information and payment information to ensure the security of data transmission.

[0185] User interface (UI) design: The interface is friendly and intuitive, which simplifies the operation process and improves the customer experience.

[0186] Express Check-in:

[0187] When customers scan their ID card or passport, the system automatically identifies and extracts relevant information, allowing them to quickly complete registration procedures.

[0188] If the customer pre-registers in advance through a mobile terminal, the system can query and confirm their information with one click.

[0189] How to get the room key:

[0190] After the customer completes registration, the system automatically generates a room key (RFID card or digital key) and prints it immediately or sends it to the customer via mobile phone, avoiding waiting time.

[0191] Payment function:

[0192] Customers can make payments directly through self-service terminals, which support multiple payment methods (such as credit cards, debit cards, and mobile payments) to ensure safety and convenience.

[0193] Check-out service:

[0194] Customers can quickly check out through the self-service terminal, including automatic settlement of room charges, printing of invoices, etc., saving time.

[0195] Service Inquiry:

[0196] Customers can use the terminal to check the hotel's room status, available facilities, event information, restaurant menus, etc., thereby improving their self-service capabilities.

[0197] Complaints and Feedback:

[0198] Provide customer service feedback function, customers can submit complaints or suggestions on the self-service terminal to help the hotel improve service quality.

[0199] Language selection:

[0200] Support multi-language interface to meet the needs of customers of different nationalities and improve user-friendliness.

[0201] Smart Navigation:

[0202] Provide hotel internal navigation function to help customers quickly find rooms, restaurants, meeting rooms, etc.

[0203] Technical Implementation

[0204] Hardware configuration:

[0205] Equipped with high-definition touch screen, ID card reader, payment terminal, printer and other equipment to ensure convenient operation and complete functions.

[0206] Software system:

[0207] The self-service terminal runs dedicated management software to ensure real-time synchronization with the hotel's cloud data management system, ensuring data security and reliability.

[0208] Data Security:

[0209] Encryption technology is used to protect users' payment information and personal data to ensure the security of information transactions.

[0210] Data storage and management:

[0211] Hosts customers' personal information, reservation records, check-in and check-out information to ensure data security storage and long-term availability.

[0212] Provides real-time monitoring and management of room and equipment status, and supports dynamic scheduling and resource allocation.

[0213] Data Analysis and Reporting:

[0214] Achieve in-depth analysis of customer data, sales data, and operational data, generate various reports (such as occupancy rate, customer preferences, sales trends, etc.), and help management formulate strategies.

[0215] Use data mining technology to predict customer needs and provide personalized services and marketing strategies.

[0216] Real-time data synchronization:

[0217] The data from each self-service terminal and mobile terminal can be synchronized to the cloud system in real time to ensure the consistency and timely updating of information.

[0218] Any operation performed through mobile devices and self-service terminals can be reflected in the system immediately, avoiding data loss or delay.

[0219] Security and Rights Management:

[0220] Implement multiple data security measures, including data encryption, permission control, and identity authentication, to ensure that only authorized users can access and operate sensitive information.

[0221] Logs record all operations, improve system transparency, and facilitate subsequent audits and problem tracking.

[0222] Customer Relationship Management (CRM):

[0223] Integrate CRM module to manage customer information and interaction history, provide personalized customer care and promotional activities, and increase customer loyalty and satisfaction.

[0224] Automatically send reminder SMS or emails to customers before and after their stay to improve customer experience.

[0225] Interface and Integration:

[0226] Provide API interfaces with other third-party systems (such as payment gateways, CRM systems, financial software, etc.) to facilitate integration with other service platforms.

[0227] Allows connection with marketing tools, social media platforms, etc., helping to expand market influence.

[0228] Technical Implementation

[0229] Cloud computing architecture:

[0230] Deploy on public or private cloud to ensure high data availability and scalability.

[0231] Supports multi-account and multi-tenant functions to flexibly meet the needs of different hotels.

[0232] Data Security:

[0233] Use SSL / TLS security protocol to protect the security of data transmission, and perform regular backup to prevent data loss.

[0234] Apply intrusion detection and prevention measures to prevent data breaches and cyber attacks.

[0235] Data collection and integration:

[0236] Gather data from various data sources (such as reservation systems, front desk systems, customer feedback systems, etc.), clean and integrate them to ensure data consistency and accuracy.

[0237] Supports data input in different formats (such as structured data and unstructured data), providing a basis for comprehensive analysis.

[0238] Descriptive Analysis:

[0239] It provides basic data statistics and summary functions, such as occupancy rate, average room rate, room sales, etc., so that managers can quickly understand the hotel's operating status.

[0240] Generate periodic reports (daily, weekly, monthly) to help managers monitor business dynamics.

[0241] Diagnostic analysis:

[0242] By analyzing historical data, we can identify the leading factors and potential problems, such as analyzing the reasons for customer churn and sales decline.

[0243] Comparing data over different time periods provides deep insights and helps management understand performance fluctuations.

[0244] Predictive Analytics:

[0245] Use historical data and mathematical models to predict future market trends, customer needs, and sales performance, such as seasonal demand, event impact, etc.

[0246] Provide dynamic price management suggestions and optimize pricing strategies to maximize revenue.

[0247] Personalized recommendations:

[0248] Based on customers' historical behavior and preference data, we provide them with personalized service recommendations and promotional information to increase customer return rate and satisfaction.

[0249] Design precise marketing strategies based on big data to effectively improve marketing results.

[0250] Visual display:

[0251] Provide charts, dashboards and other visualization tools to help users intuitively understand data analysis results and make decisions quickly.

[0252] Realize multi-dimensional data visualization (such as interactive maps, trend charts, heat maps, etc.) to improve the intuitiveness of analysis.

[0253] Real-time analysis and monitoring:

[0254] Supports monitoring and analysis of real-time data, timely detection of problems and taking measures (such as emergency response, inventory management, etc.).

[0255] Provides an alarm function to promptly notify managers when key indicators fluctuate abnormally.

[0256] Technical Implementation

[0257] Data Mining Techniques:

[0258] Apply machine learning and algorithmic models to perform data mining, identify patterns and associations in data, and provide a scientific basis for decision-making.

[0259] Cloud computing and big data:

[0260] Based on cloud computing architecture, it handles the storage and calculation of massive data and supports automatic expansion and high availability.

[0261] Automatic Question and Answer:

[0262] Support customers' frequently asked questions about hotel information (such as room types, prices, facilities, location, policies, etc.) and quickly provide the required information.

[0263] Through the knowledge base and real-time data query, accurate and efficient question-and-answer functions can be achieved.

[0264] Booking and Modification:

[0265] It can guide customers to complete the process of room reservation, modification, cancellation, etc., simplify the operation steps and improve the user experience.

[0266] Provide multiple payment methods and assist customers in making online payments to ensure a smooth booking process.

[0267] Customer consultation and feedback:

[0268] Receive customer inquiries and feedback, record problems and suggestions, and improve the convenience of customer communication.

[0269] Regularly analyze customer feedback data to help management optimize services and improve customer relationships.

[0270] Personalized recommendations:

[0271] Based on the customer's historical behavior and preferences, we provide personalized room recommendations, activity recommendations, etc. to facilitate the customer's consumption decisions.

[0272] Push relevant promotional information and membership benefits to enhance customer loyalty.

[0273] Multi-language support:

[0274] Support real-time communication in multiple languages ​​to meet the needs of customers from different countries and regions and enhance the service experience of international customers.

[0275] Intelligent scheduling and routing:

[0276] When customers ask complex questions, it can intelligently identify and route them to the corresponding manual customer service to ensure satisfaction.

[0277] Automatically handle common issues during peak hours, alleviating the pressure on human customer service.

[0278] Technical Implementation

[0279] Natural Language Processing (NLP):

[0280] Through NLP technology, we understand users’ questions and intentions, perform efficient language processing and analysis, and ensure the naturalness and accuracy of communication.

[0281] Machine Learning vs Deep Learning:

[0282] By continuously learning from customer interaction data, we continuously optimize response content and service processes and improve the intelligence level of the robot.

[0283] Cloud computing platform:

[0284] Deployed in the cloud, it supports large-scale concurrent access and real-time data processing, achieving high availability.

[0285] Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that various changes, modifications, substitutions and variations may be made to the embodiments without departing from the principles and spirit of the present invention, and that the scope of the present invention is defined by the appended claims and their equivalents.

Claims

1. A hotel intelligent registration system, characterized in that: The system includes: User mobile terminal: Provide customers with online registration function based on mobile phone application. Customers can fill in personal information, select room type and make payment through APP; Self-service terminal: set up in the hotel lobby. After arriving, customers can quickly register through the self-service terminal, including scanning their ID card and entering their mobile phone number. The system automatically completes the information confirmation. Cloud data management system: centrally manage customer information, room status information, payment information, etc., and realize real-time synchronization and backup of data; Data analysis module: Analyze customer behavior data, provide data support for hotels, and optimize customer service and marketing strategies; Intelligent customer service robot: provides 24-hour online inquiry service at self-service terminals or mobile terminals to solve customers' questions and problems.

2. A hotel intelligent registration system according to claim 1, characterized in that: Online pre-registration mainly includes the following: Before arriving at the hotel, customers can fill in registration information through mobile terminals, including personal basic information, check-in time, check-out time, and room type; You can choose additional services such as breakfast and airport transfers; Payment function: Supporting multiple payment methods, customers can complete payment on mobile devices to ensure a smooth check-in; ID Scan: Customers can scan their IDs through the camera function to automatically fill in relevant information, reducing errors and time spent on manual entry; Room Selection and Confirmation: Provides a list of available rooms, where customers can select the appropriate room type and view the room status in real time (; After logging in, customers can view and confirm their reservation information; Personalized recommendations: Intelligently recommend relevant services and offers based on the customer's historical check-in data and preferences to improve customer satisfaction and the likelihood of repeat stays; Information push: During the customer's stay, push activity information, service reminders, etc. through mobile terminals to ensure that customers can promptly understand the various services provided by the hotel; Customer feedback: Provide feedback function, customers can evaluate the service after check-in and make suggestions for improvement to help the hotel improve service quality; Real-time communication: Provide online customer service or intelligent customer service chat function, customers can ask questions at any time without having to queue up at the front desk.

3. A hotel intelligent registration system according to claim 1, characterized in that: The express check-in mainly includes the following: Customers scan their ID cards or passports, and the system automatically identifies and extracts relevant information, allowing registration procedures to be completed quickly; If the customer pre-registers via a mobile terminal, the system can query and confirm their information with one click; How to get the room key: After the customer completes the registration, the system automatically generates the room key and prints it immediately or sends it to the customer via mobile phone, avoiding waiting time; Payment function: Customers can pay directly through self-service terminals, which support multiple payment methods to ensure safety and convenience; Check-out service: Customers can quickly check out through the self-service terminal, including automatic room fee settlement, invoice printing, etc., saving time; Service Inquiry: Customers can use the terminal to check the hotel's room status, available facilities, event information, and dining menus, improving their self-service capabilities; Complaints and Feedback: Provide customer service feedback function, customers can submit complaints or suggestions on the self-service terminal to help hotels improve service quality; Language selection: Support multi-language interface to meet the needs of customers of different nationalities and improve user-friendliness; Smart Navigation: Provide hotel internal navigation function to help customers quickly find rooms, restaurants, meeting rooms, etc.

4. A hotel intelligent registration system according to claim 1, characterized in that: Data storage and management mainly include the following: Hosting customers' personal information, reservation records, check-in and check-out information to ensure data security storage and long-term availability; Provide real-time monitoring and management of room and equipment status, and support dynamic scheduling and resource allocation; Data Analysis and Reporting: Achieve in-depth analysis of customer data, sales data, and operational data, generate various reports, and help management formulate strategies; Use data mining technology to predict customer needs and provide personalized services and marketing strategies; Real-time data synchronization: The data of each self-service terminal and mobile terminal can be synchronized to the cloud system in real time to ensure the consistency and timely update of information; Any operation performed through mobile devices and self-service terminals can be reflected in the system immediately to avoid data loss or delay; Security and Rights Management: Implement multiple data security measures, including data encryption, permission control, and identity authentication, to ensure that only authorized users can access and operate sensitive information; Logs record all operations, improve system transparency, and facilitate subsequent audits and problem tracking; Customer Relationship Management: Integrate customer relationship management module to manage customer information and interaction history, provide personalized customer care and promotional activities, and increase customer loyalty and satisfaction; Automatically send reminder SMS or emails to customers before and after their stay to improve customer experience; Interface and Integration: Provide API interfaces with other third-party systems to facilitate integration with other service platforms; Allows connection with marketing tools, social media platforms, etc., helping to expand market influence.

5. A hotel intelligent registration system according to claim 1, characterized in that: Data collection and integration mainly include the following: Gather data from various data sources, clean and integrate them to ensure data consistency and accuracy; Support data input in different formats, providing a basis for comprehensive analysis; Descriptive Analysis: Provides basic data statistics and summary functions, including occupancy rate, average room rate, and room sales, so that managers can quickly understand the hotel's operating status; Generate periodic reports to help managers monitor business dynamics; Diagnostic analysis: Identify leading factors and potential problems through analysis of historical data, such as reasons for customer churn and sales decline; Compare data from different time periods to provide in-depth insights and help management understand performance fluctuations; Predictive Analytics: Use historical data and mathematical models to predict future market trends, customer needs and sales performance, such as seasonal demand and event impact; Provide dynamic price management suggestions and optimize pricing strategies to maximize revenue; Personalized recommendations: Provide customers with personalized service recommendations and promotional information based on their historical behavior and preference data, increasing customer return rates and satisfaction; Design precision marketing strategies based on big data to effectively improve marketing results; Visual display: Provide charts, dashboards and other visualization tools to help users intuitively understand data analysis results and make decisions quickly; Realize multi-dimensional data visualization and improve the intuitiveness of analysis; Real-time analysis and monitoring: Support monitoring and analysis of real-time data, timely identify problems and take measures; Provides an alarm function to promptly notify managers when key indicators fluctuate abnormally.

6. A hotel intelligent registration system according to claim 1, characterized in that: Automatic question answering mainly includes the following: Support customers to answer frequently asked questions about hotel information and quickly provide the required information; Through knowledge base and real-time data query, accurate and efficient question-answering functions are realized; Booking and Modification: It can guide customers to complete the process of room reservation, modification, cancellation, etc., simplify the operation steps and improve the user experience; Provide multiple payment methods and assist customers to make online payments to ensure a smooth booking process; Customer consultation and feedback: Receive customer inquiries and feedback, record questions and suggestions, and improve the convenience of customer communication; Regularly analyze customer feedback data to help management optimize services and improve customer relationships; Personalized recommendations: Provide personalized room recommendations, activity recommendations, etc. based on the customer's historical behavior and preferences to facilitate the customer's consumption decision-making; Push relevant promotional information and membership benefits to enhance customer loyalty; Multi-language support: Support real-time communication in multiple languages ​​to meet the needs of customers from different countries and regions and enhance the service experience of international customers; Intelligent scheduling and routing: When customers ask complex questions, it can intelligently identify and route them to the corresponding manual customer service to ensure satisfaction; Automatically handle common problems during peak hours to reduce the pressure on manual customer service; Technical Implementation Natural Language Processing: Through natural language processing technology, we understand users' questions and intentions, and conduct efficient language processing and analysis to ensure the naturalness and accuracy of communication; Machine Learning vs Deep Learning: By continuously learning customer interaction data, we continuously optimize the response content and service process to improve the intelligence level of the robot; Cloud computing platform: Deployed in the cloud, it supports large-scale concurrent access and real-time data processing, achieving high availability.