Transportation support system, transportation support method, and transportation support program

Abstract

To provide a transportation support system, a transportation support method, and a transportation support program which can present a route utilizing travel means most suitable for a user.SOLUTION: A transportation support system 10 comprises: an acquisition processing unit 112 which acquires a transportation request to be transported by residents, from a user terminal 2X of a user; a vehicle dispatch processing unit 113 which outputs a vehicle dispatch request to a driver terminal 2Y of a driver specified on the basis of the transportation request acquired by the acquisition processing unit 112; and a display processing unit 111 which causes the driver terminal 2Y and the user terminal 2X to display safety confirmation information when the vehicle of the driver arrives at a pickup position of the user in response to the vehicle dispatch request. When safety confirmation operation of the driver is performed on the driver terminal 2Y, the display processing unit 111 causes the driver terminal 2Y and the user terminal 2X to display a destination guide screen.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a transportation support system, a transportation support method, and a transportation support program that support a service in which local residents act as drivers and transport users by vehicle. [Background technology]

[0002] In recent years, efforts have been made in rural areas to support local life through mutual aid activities among residents. For example, a service has been introduced in which, when a resident requests a transportation service, a resident who is available to accept the request acts as a driver and transports the requesting resident in their own car. Conventionally, a system has been proposed that matches users of the service with providers (drivers) who provide the service (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2015-179331 Summary of the Invention [Problem to be solved by the invention]

[0004] In the service, the user and the provider each use their own mobile device (smartphone). For example, the user and the provider of a shuttle service request a shuttle or provide a shuttle service in their own car by following the instructions displayed on their mobile device. However, if the user is unfamiliar with operating a mobile device, such as an elderly person, it may be difficult for them to properly operate the device by following the instructions on the screen. In this case, a problem occurs in which the user is unable to properly receive the shuttle service.

[0005] An object of the present invention is to provide a transportation support system, transportation support method, and transportation support program that can improve the convenience of a service in which local residents act as drivers and transport users by vehicle. [Means for solving the problem]

[0006] A transportation assistance system according to one aspect of the present invention is a transportation assistance system applied to a service in which residents act as drivers and transport users in vehicles within a specific area. The transportation assistance system includes an acquisition processing unit, a vehicle dispatch processing unit, and a display processing unit. The acquisition processing unit acquires a transportation request from the resident for transportation from the user terminal of the user. The vehicle dispatch processing unit outputs a vehicle dispatch request to the driver terminal of the driver identified based on the transportation request acquired by the acquisition processing unit. The display processing unit displays safety confirmation information on both the driver terminal and the user terminal when the driver's vehicle arrives at the user's boarding location in response to the vehicle dispatch request. Furthermore, the display processing unit displays a destination guidance screen indicating the destination on both the driver terminal and the user terminal when the driver performs a safety confirmation operation in response to the safety confirmation information on the driver terminal.

[0007] A transportation assistance method according to another aspect of the present invention is a transportation assistance method applied to a service in which residents act as drivers and transport users in vehicles within a specific area, in which one or more processors execute an acquisition step of acquiring a transportation request from the resident from the user's user terminal, an output step of outputting a vehicle dispatch request to the driver terminal of the driver identified based on the transportation request acquired in the acquisition step, and a display step of displaying safety confirmation information on each of the driver's terminal and the user terminal when the driver's vehicle arrives at the user's boarding location in response to the vehicle dispatch request, and in the display step, when the driver performs a safety confirmation operation in response to the safety confirmation information on the driver's terminal, a destination guidance screen showing the destination is displayed on each of the driver's terminal and the user terminal.

[0008] A transportation assistance program according to another aspect of the present invention is a transportation assistance program applied to a service in which residents act as drivers and transport users in vehicles within a specific area, and has one or more processors execute the following steps: an acquisition step of acquiring a transportation request from the resident's user terminal; an output step of outputting a vehicle dispatch request to the driver terminal of the driver identified based on the transportation request acquired in the acquisition step; and a display step of displaying safety confirmation information on each of the driver's terminal and the user terminal when the driver's vehicle arrives at the user's boarding location in response to the vehicle dispatch request; and in the display step, when the driver performs a safety confirmation operation in response to the safety confirmation information on the driver's terminal, a destination guidance screen showing the destination is displayed on each of the driver's terminal and the user terminal. [Effects of the Invention]

[0009] According to the present invention, it is possible to provide a transportation support system, transportation support method, and transportation support program that can improve the convenience of a service in which local residents act as drivers and transport users by vehicle. [Brief explanation of the drawings]

[0010] [Figure 1] FIG. 1 is a functional block diagram showing the configuration of a transportation assistance system according to an embodiment of the present invention. [Figure 2] FIG. 2 is a diagram showing an example of user information used in the transportation assistance system according to the embodiment of the present invention. [Figure 3] FIG. 3 is a diagram showing an example of driver information used in the transportation assistance system according to the embodiment of the present invention. [Figure 4] FIG. 4 is a diagram showing an example of point information used in the transportation assistance system according to the embodiment of the present invention. [Figure 5] FIG. 5 is a diagram showing an example of a display screen displayed on a user terminal according to an embodiment of the present invention. [Figure 6]FIG. 6 is a diagram showing an example of a display screen displayed on a user terminal according to an embodiment of the present invention. [Figure 7] FIG. 7 is a diagram showing an example of a display screen displayed on the driver's terminal according to the embodiment of the present invention. [Figure 8] FIG. 8 is a diagram showing an example of a display screen displayed on a user terminal according to an embodiment of the present invention. [Figure 9] FIG. 9 is a diagram showing an example of a display screen displayed on the user terminal and the driver terminal according to the embodiment of the present invention. [Figure 10] FIG. 10 is a diagram showing an example of a display screen displayed on the user terminal and the driver terminal according to the embodiment of the present invention. [Figure 11] FIG. 11 is a diagram showing an example of a display screen displayed on the user terminal and the driver terminal according to the embodiment of the present invention. [Figure 12] FIG. 12 is a diagram showing an example of a display screen displayed on the user terminal and the driver terminal according to the embodiment of the present invention. [Figure 13] FIG. 13 is a diagram showing an example of a display screen displayed on the user terminal and the driver terminal according to the embodiment of the present invention. [Figure 14] FIG. 14 is a diagram showing an example of a display screen displayed on the user terminal and the driver terminal according to the embodiment of the present invention. [Figure 15] FIG. 15 is a diagram showing an example of a display screen displayed on the user terminal and the driver terminal according to the embodiment of the present invention. [Figure 16] FIG. 16 is a flowchart showing an example of the procedure of the transportation assistance process executed in the transportation assistance system according to the embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0011] Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings to help understand the present invention. Note that each of the following embodiments is an example of the present invention, and does not limit the technical scope of the present invention.

[0012] [Transportation Support System 10] 1, a transportation assistance system 10 according to a first embodiment of the present invention includes a transportation assistance device 1 and one or more user terminals 2. The transportation assistance device 1 and the user terminals 2 can communicate with each other via a communication network N1 such as the Internet, a LAN, a WAN, or a public telephone line.

[0013] When a user sets a departure point and a destination and makes a request for transportation, the transportation support device 1 provides a transportation service that matches the user with a driver who can accept the request for transportation.

[0014] The user terminals 2 include a user terminal 2X carried by a user who makes a shuttle request using the shuttle service, and a driver terminal 2Y carried by a driver who receives the shuttle request and shuttles the user in his or her own car using the shuttle service. Each of the user terminal 2X and the driver terminal 2Y is a mobile information terminal such as a smartphone. An application for executing the shuttle service is installed in each of the user terminal 2X and the driver terminal 2Y. The shuttle assistance system 10 may include one or more user terminals 2X and driver terminals 2Y.

[0015] In this embodiment, the transportation assistance device 1 alone corresponds to the transportation assistance system of the present invention, but the transportation assistance system of the present invention may also include one or more of the components of the transportation assistance device 1 and the user terminal 2. For example, if the components of the transportation assistance device 1, the user terminal 2X, and the driver's terminal 2Y cooperate to share and execute the transportation assistance process (see FIG. 16, etc.) described below, a system including multiple components that execute the process may constitute the transportation assistance system of the present invention. For example, the transportation assistance device 1, the user terminal 2X, and the driver's terminal 2Y may constitute the transportation assistance system of the present invention.

[0016] [Transportation support device 1] As shown in FIG. 1, the transportation support device 1 includes a control unit 11, a memory unit 12, an operation display unit 13, a communication I / F 14, etc. The transportation support device 1 is an information processing device such as a personal computer. The transportation support device 1 is not limited to a single computer, but may be a computer system in which multiple computers operate in cooperation with each other. Furthermore, various processes executed by the transportation support device 1 may be executed in a distributed manner by one or multiple processors.

[0017] The communication I / F 14 is a communication interface that connects the transportation support device 1 to the communication network N1 via a wired or wireless connection and performs data communication in accordance with a predetermined communication protocol between the transportation support device 1 and external devices such as the user terminal 2X and the driver terminal 2Y via the communication network N1.

[0018] The operation display unit 13 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

[0019] The storage unit 12 is a non-volatile storage unit including a semiconductor memory, a hard disk drive (HDD), or a solid state drive (SSD) for storing various types of information. For example, the storage unit 12 stores a control program such as a transportation assistance program for causing the control unit 11 to execute the transportation assistance process (see FIG. 16 , etc.) described below. For example, the transportation assistance program is non-temporarily recorded on a computer-readable recording medium such as a USB, CD, or DVD (all of which are registered trademarks), and is read by a reading device (not shown) such as a USB drive, CD drive, or DVD drive electrically connected to the transportation assistance device 1 and stored in the storage unit 12. The transportation assistance program may be downloaded from an external device via the communication network N1 and stored in the storage unit 12.

[0020] The storage unit 12 also includes a map information database 121 (hereinafter referred to as "map information DB121"), a user information database 122 (hereinafter referred to as "user information DB122"), a driver information database 123 (hereinafter referred to as "driver information DB123"), and a point information database 124 (hereinafter referred to as "point information DB124"). The storage unit 12 may also include a road information database in which road information (traffic congestion information, accident information, etc.) is stored.

[0021] The map information DB 121 stores map information such as road data relating to roads, intersection data relating to intersections, and facility data relating to the positions and appearances (shapes, etc.) of facilities.

[0022] FIG. 2 is a diagram showing an example of the user information DB 122. Information on users (users and drivers) who can use the shuttle service is registered in the user information DB 122. For example, a user installs an application for the shuttle service on the user terminal 2 and registers information such as an ID, password, name, email address, icon image, and driver qualifications on a registration screen. The ID and password can be set arbitrarily by the user and are used as login information when using the shuttle service. The email address is, for example, an email address used to send and receive various information to and from the shuttle support device 1. The icon image is image information that can identify the user, for example, an image of the user's face.

[0023] The driver's qualification is granted to users registered in the user information DB 122 who have applied for qualification and met certain conditions. For example, the driver's qualification is granted to a user who has the ability and aptitude to safely drive a vehicle. The ability and aptitude are determined based on indicators such as whether or not the user has a driver's license (Class 1 driver's license), age, years of experience, track record, and health condition. A user who does not have the driver's qualification can request a ride as a user, but is prohibited from driving other users (users) as a driver. On the other hand, a user who has the driver's qualification can request a ride as a user and can also drive other users (users). The status (presence or absence) of the driver's qualification is updated appropriately based on the user's application for qualification, application for revocation of qualification, driving record (ride record), user (requester) evaluation, etc.

[0024] FIG. 3 is a diagram showing an example of the driver information DB 123. The driver information DB 123 registers information on users who are able to provide transportation, i.e., drivers who have the driver qualifications (see FIG. 2). Specifically, the driver information DB 123 registers, for each driver, vehicle information on the vehicle used for transportation, information on the date and time when transportation is available (transportation available date and time), and the like. Note that, instead of the information on the available transportation date and time, information indicating whether transportation is currently available (e.g., status information indicating that transportation is available now) may be registered. The vehicle may be the driver's private car, or may be a shared vehicle used jointly by multiple drivers. The private car and the shared vehicle are examples of the vehicle of the present invention, but the vehicle of the present invention is not limited to these and may also be a vehicle used as part of regional mutual assistance.

[0025] The vehicle information in the driver information DB123 includes, for example, the vehicle number, vehicle model, vehicle color, number of passengers, vehicle inspection certificate information, driver's license information, etc. The available pick-up and drop-off dates and times are registered as information on dates and times when the driver is available to accept pick-up and drop-off requests. For example, driver A2 is available for pick-up and drop-off services from 12:00 to 15:00 on weekdays, and driver A5 is available for pick-up and drop-off services from 10:00 to 16:00 on Tuesdays, Wednesdays, and Thursdays. Note that instead of the available pick-up and drop-off dates and times, dates and times when the pick-up and drop-off services are unavailable (pick-up and drop-off unavailable dates and times) may be registered in the driver information DB123. The available pick-up and drop-off dates and times can be changed by the driver as appropriate. Furthermore, evaluation information on the driver may be registered in the driver information DB123. The evaluation information may be, for example, a user's evaluation of the driver's pick-up and drop-off services.

[0026] FIG. 4 is a diagram showing an example of the point information DB 124. The point information DB 124 registers an ID, a name, and the number of points held by each user. The number of points held is the number of points available for use in the shuttle service. For example, a user can request a shuttle service using points held by the user. The user can also grant points held by the user to a driver who provides a shuttle service. The control unit 11 may also grant points when a user uses a local service (such as volunteer work) separate from the shuttle service or interacts with other users. The control unit 11 may also grant points based on the user's evaluation. The control unit 11 may also periodically grant a predetermined number of points to each user. In this way, each user can use points as a user and receive points as a driver, thereby promoting the use of the shuttle service.

[0027] At least one of the map information DB 121, the user information DB 122, the driver information DB 123, and the point information DB 124 of the storage unit 12 may be stored in a data server (not shown) installed outside the transportation assistance device 1. The data server may be configured as one physical server, or may be configured as a cloud server constructed from multiple physical servers.

[0028] The control unit 11 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit that pre-stores control programs such as a BIOS and an OS that cause the CPU to execute various arithmetic processes. The RAM is a volatile or non-volatile storage unit that stores various information and is used as a temporary storage memory (work area) for the various processes executed by the CPU. The control unit 11 controls the transportation assistance device 1 by having the CPU execute various control programs pre-stored in the ROM or the storage unit 12.

[0029] Specifically, the control unit 11 includes various processing units such as a display processing unit 111, an acquisition processing unit 112, a vehicle dispatch processing unit 113, a reception processing unit 114, and a points processing unit 115. The control unit 11 functions as the various processing units by executing various processes in accordance with the transportation assistance program using the CPU. Some or all of the processing units included in the control unit 11 may be configured with electronic circuits. The transportation assistance program may be a program for causing multiple processors to function as the various processing units.

[0030] The display processing unit 111 displays various types of information on the user terminal 2. Specifically, the display processing unit 111 displays various operation screens corresponding to the shuttle service on the operation display units 23 of the user terminal 2X and the driver terminal 2Y. The display processing unit 111 also transitions through a series of operation screens from the shuttle request to the completion of the shuttle service based on the input operation of the user on the user terminal 2X and the input operation of the driver on the driver terminal 2Y.

[0031] The acquisition processing unit 112 acquires a pickup request from the user terminal 2X of a user who uses the pickup service. Specifically, when the user sets a boarding location and a destination on the user terminal 2X and performs an operation to search for a driver, the acquisition processing unit 112 acquires the pickup request from the user terminal 2X. The boarding location may be the user's current location, a location specified by the user on a map, or a location entered by the user using a keyword (e.g., the location of a facility). The destination may be a location registered in advance by the user in the user information DB 122, a location specified by the user on a map, or a location entered by the user using a keyword (e.g., a facility). By registering frequently visited locations (e.g., hospitals, government offices, supermarkets, etc.) in advance, a user can make a pickup request simply by performing an operation to search for a driver on the user terminal 2X. This makes it easy for even elderly people to make a pickup request.

[0032] The vehicle allocation processing unit 113 outputs a vehicle allocation request to the driver terminal 2Y of the driver specified based on the pickup request acquired by the acquisition processing unit 112.

[0033] Specifically, when the acquisition processing unit 112 acquires the pickup request from the user terminal 2X, the vehicle allocation processing unit 113 searches for a driver who can pick up and drop off the user from the boarding location to the destination. For example, the vehicle allocation processing unit 113 searches for a driver who meets the conditions of the pickup request from among multiple drivers registered in the driver information DB 123 (see FIG. 3). For example, the vehicle allocation processing unit 113 searches for a driver whose available pickup date and time includes the time when the pickup request was acquired. In addition, the vehicle allocation processing unit 113 searches for a driver who is not currently picking up or dropping off another user (providing a pickup service) at the time the pickup request is acquired.

[0034] Here, the user may be able to set search conditions for a driver when requesting a transfer. For example, the user may request a transfer by setting conditions such as the driver's age, gender, rating, number of points held, vehicle type, and relationship with the user (friendship, degree of interaction, etc.). In this case, the vehicle dispatch processing unit 113 searches for a driver who matches the transfer request and the search conditions.

[0035] When the vehicle allocation processing unit 113 extracts multiple drivers who match the transportation request, the display processing unit 111 displays a candidate list screen P1 containing information about each of the multiple drivers on the user terminal 2X. For example, as shown in FIG. 5, the display processing unit 111 displays a facial image and the time required to reach the user's boarding location for each driver extracted by the vehicle allocation processing unit 113. Note that the vehicle allocation processing unit 113 may extract only one driver (first candidate) who best matches the transportation request, and the display processing unit 111 may display information about only one driver.

[0036] The user can select a desired driver on the candidate list screen P1 (see FIG. 5). When the user selects a specific driver (for example, "Taro") on the candidate list screen P1, the display processing unit 111 displays a details screen P2 (see FIG. 6) containing detailed information (such as vehicle information) about the selected driver on the user terminal 2X. When the user presses the request button K1 on the details screen P2, the vehicle allocation processing unit 113 determines a driver. In this case, the vehicle allocation processing unit 113 determines "Taro" as the driver. If "Taro" does not meet the conditions, the user can return to the candidate list screen P1 and select another driver.

[0037] The vehicle allocation processing unit 113 outputs a vehicle allocation request to the driver's terminal 2Y of the determined driver. The vehicle allocation request includes information about the user (such as name and contact information), the boarding location, and the destination. The display processing unit 111 displays the vehicle allocation request on the operation display unit 23 of the driver's terminal 2Y. For example, when the driver's terminal 2Y receives the vehicle allocation request from the transportation assistance device 1, the operation display unit 23 displays a pop-up notification to notify the driver that the vehicle allocation request has been received. The vehicle allocation processing unit 113 also displays a request screen P3 (see FIG. 7) on the driver's terminal 2Y, which includes information about the user (such as name and contact information), the boarding location, and the destination, and an accept button K2 for selecting whether to accept the vehicle allocation request. Following the request screen P3, the vehicle allocation processing unit 113 may also display a safety confirmation screen (not shown) on the driver's terminal 2Y, which includes information prompting safety confirmation (such as checking the safety of the vehicle, checking physical condition, and checking that no alcohol has been consumed). After checking the safety confirmation screen, the driver presses a confirmation button (not shown).

[0038] When the driver presses the accept button K2 ("pick up") on the request screen P3 (see FIG. 7), the vehicle allocation processing unit 113 completes the vehicle allocation (establishes a match). When the vehicle allocation processing unit 113 completes the vehicle allocation, the display processing unit 111 displays on the user terminal 2X a completion screen P4 (see FIG. 8) indicating that the vehicle allocation has been completed (the pick-up request has been accepted).

[0039] Here, when the vehicle dispatch is established, the display processing unit 111 transitions the screens on the user terminal 2X and the driver terminal 2Y as follows.

[0040] Specifically, when the driver accepts the dispatch request on the driver's terminal 2Y (see FIG. 7) and the user confirms the dispatch on the user terminal 2X (see FIG. 8), the display processing unit 111 causes the user terminal 2X to display information (pick-up screen P11) indicating that the driver's ("Taro") vehicle is moving toward the boarding location, and causes the driver's terminal 2Y to display guide route information (route screen P21) to the user's ("Hanako") boarding location, as shown in FIG. 9. In addition, when the driver accepts the dispatch request and starts driving the vehicle, the display processing unit 111 causes the user terminal 2X to display information on the current location of the vehicle.

[0041] On the pick-up screen P11, the user can check the vehicle's current location and cancel the pick-up request. The user can also call the driver on the pick-up screen P11. The driver can check the required time to the user's pick-up location and call the user on the route screen P21.

[0042] When the vehicle arrives at the user's boarding location, the display processing unit 111 causes the user terminal 2X to display information indicating that the vehicle has arrived at the boarding location (arrival screen P12), and causes the driver's terminal 2Y to display information indicating that the vehicle has arrived at the boarding location and information confirming that the user has been met (arrival screen P22), as shown in Fig. 10. When the driver arrives at the designated boarding location and meets the user, he presses the "Met" button K22 on the arrival screen P22.

[0043] The display processing unit 111 may be configured to display the "Met" button K22 only on the driver's terminal 2Y, and not on the user terminal 2X. This reduces the user's operational burden on the user terminal 2X. The display processing unit 111 displays the arrival screen P12 on the user terminal 2X until the "Met" button K22 is pressed on the driver's terminal 2Y.

[0044] When the driver presses the "Met" button K22 on the arrival screen P22 (see FIG. 10), the display processing unit 111, as shown in FIG. 11, causes the user terminal 2X to display a safety confirmation screen P13 including information prompting the user to make a safety check (checking the safety of the seat belt), and causes the driver terminal 2Y to display a safety confirmation screen P23 including information prompting the user to make a safety check (checking the safety of the seat belt). In another embodiment, the display processing unit 111 may be configured not to display information prompting the user terminal 2X to make a safety check (safety confirmation screen P13). That is, the display processing unit 111 may display the seat belt confirmation screen only on the driver terminal 2Y. In this case, the display processing unit 111 may cause the user terminal 2X to continue to display information indicating that the vehicle has arrived (the arrival screen P12 in FIG. 10) while the safety confirmation screen P23 is being displayed on the driver terminal 2Y.

[0045] In another embodiment, the display processing unit 111 may display the safety confirmation screens P13 and P23 on the user terminal 2X and the driver terminal 2Y, respectively, when a predetermined time has passed since the vehicle arrived at the boarding location without the driver pressing the "Meet Me" button K22. This allows the operation screens on the user terminal 2X and the driver terminal 2Y to automatically transition even if the driver forgets to press the "Meet Me" button K22.

[0046] When the driver sees the safety confirmation screen P23 displayed on the driver's terminal 2Y, he or she urges the user in the vehicle to fasten their seat belt and visually confirms that the user has fastened their seat belt. When the driver confirms that the user has fastened their seat belt, the driver presses the Confirmed button K23 on the safety confirmation screen P23. When the driver confirms that the user has fastened their seat belt and presses the Confirmed button K23 on the safety confirmation screen P23, the user does not need to press the Confirmed button K23 on the safety confirmation screen P13. In this way, by configuring the operation screen to transition when the driver performs a safety confirmation operation, the operational burden on the user terminal 2X can be reduced. Note that when the user presses the Confirmed button K13 on the safety confirmation screen P13, the display processing unit 111 may transition the operation screen of the user terminal 2X at that time. Furthermore, when the user presses the Confirmed button K13 on the safety confirmation screen P13 but the driver does not press the Confirmed button K23 on the safety confirmation screen P23, the display processing unit 111 does not transition the operation screen of the driver's terminal 2Y, but transitions the operation screen of the driver's terminal 2Y on the condition that the driver has pressed the Confirmed button K23 on the safety confirmation screen P23. Note that the control unit 11 may output a sound from the driver's terminal 2Y and the user terminal 2X urging the user to fasten their seat belt.

[0047] As described above, when the driver's vehicle arrives at the user's boarding location in response to the vehicle dispatch request, the display processing unit 111 displays safety confirmation information on each of the user terminal 2X and the driver terminal 2Y.

[0048] The reception processing unit 114 receives the driver's safety confirmation operation in response to the safety confirmation information at the driver's terminal 2Y. Specifically, when the driver presses the Confirmed button K23 on the safety confirmation screen P23 (see FIG. 11), the reception processing unit 114 receives the safety confirmation operation from the driver's terminal 2Y. When the reception processing unit 114 receives the safety confirmation operation, the display processing unit 111 displays a destination guidance screen indicating the destination on each of the driver's terminal 2Y and the user terminal 2X. Specifically, as shown in FIG. 12, the display processing unit 111 displays a destination guidance screen P14 on the user terminal 2X, the destination guidance screen P14 including route information indicating the route to the destination (e.g., a straight route) and an operation button for requesting a stopover. Furthermore, as shown in FIG. 12, the display processing unit 111 displays a destination guidance screen P24 on the driver's terminal 2Y, the destination guidance screen P24 including route information indicating the route to the destination (e.g., a straight route) and information such as an estimated time of arrival at the destination. The display processing unit 111 displays the route information and the current position of the vehicle on a map on each of the user terminal 2X and the driver terminal 2Y.

[0049] Furthermore, the reception processing unit 114 accepts a safety confirmation operation from the user in response to the safety confirmation information at the user terminal 2X. Specifically, when the user presses the Confirmed button K13 on the safety confirmation screen P13 (see FIG. 11), the reception processing unit 114 accepts the safety confirmation operation from the user terminal 2X. When the reception processing unit 114 accepts the safety confirmation operation, the display processing unit 111 displays a destination guidance screen P14 indicating the destination on the user terminal 2X (see FIG. 12). When the reception processing unit 114 accepts the safety confirmation operation from the driver, the display processing unit 111 may display the destination guidance screen P14 on both the user terminal 2X and the driver's terminal 2Y, while when the reception processing unit 114 accepts the safety confirmation operation only from the user, the display processing unit 111 may display the destination guidance screen P14 only on the user terminal 2X.

[0050] In another embodiment, the display processing unit 111 may display the destination guidance screen P24 on the driver's terminal 2Y when the reception processing unit 114 receives the driver's safety confirmation operation, and may display the destination guidance screen P14 on the user terminal 2X when a predetermined time (e.g., two minutes) has elapsed without the reception processing unit 114 receiving the user's safety confirmation operation. This allows the operation screen of the user terminal 2X to automatically transition even if the user forgets to perform the safety confirmation operation. Note that the display processing unit 111 may display the destination guidance screen P14 on the user terminal 2X when the reception processing unit 114 detects that the vehicle has started traveling after receiving the driver's safety confirmation operation.

[0051] In another embodiment, the display processing unit 111 may transition the display screens (see FIG. 11) of the driver's terminal 2Y and the user terminal 2X to display destination guidance screens P14 and P24 (see FIG. 12) when a predetermined time (e.g., two minutes) has elapsed since the display processing unit 111 displayed the safety confirmation screens P13 and P23 (see FIG. 11) on the user terminal 2X and the driver's terminal 2Y, respectively, without receiving a safety confirmation operation from either the user or the driver. This allows the operation screens of the user terminal 2X and the driver's terminal 2Y to automatically transition to the destination guidance screens P14 and P24, respectively, even if the driver forgets to perform the safety confirmation operation. Note that the display processing unit 111 may also display the destination guidance screens P14 and P24 when it detects that the vehicle has started traveling after displaying the safety confirmation screen P23 (see FIG. 11) on the driver's terminal 2Y.

[0052] When the vehicle arrives at the destination, the display processing unit 111 causes the user terminal 2X to display an arrival screen P15 containing information indicating that the vehicle has arrived at the destination, and causes the driver terminal 2Y to display an arrival screen P25 containing information indicating that the vehicle has arrived at the destination and a confirmation button K25 for confirming that the vehicle has arrived at the destination, as shown in FIG. 13.

[0053] When the driver arrives at the destination, he or she stops the vehicle and presses the confirmation button K25 on the arrival screen P25. When the driver presses the confirmation button K25, the display processing unit 111 causes the user terminal 2X to display a points reception screen P16 that accepts an operation to grant points from the user, and causes the driver terminal 2Y to display a points display screen P26 that displays the points granted by the user, as shown in FIG. 14. For example, the display processing unit 111 causes the points reception screen P16 to display the number of points currently held by the user (see FIG. 4) and an acceptance button K16 that accepts an operation to grant points to the driver. The display processing unit 111 may represent the number of points held by the user as the number of specific images Pt. For example, FIG. 14 shows that the user currently has 3 points and the driver currently has 1 point.

[0054] In another embodiment, the display processing unit 111 may display the points reception screen P16 on the user terminal 2X and the points display screen P26 on the driver terminal 2Y when a predetermined time has passed since the vehicle arrived at the destination without the driver pressing the confirmation button K25 (see FIG. 13) (arrival confirmation operation). This allows the operation screens of the user terminal 2X and the driver terminal 2Y to automatically transition even if the driver forgets to perform the arrival confirmation operation.

[0055] The point processing unit 115 executes a process of awarding points to the user. For example, when the user presses the reception button K16 on the point reception screen P16 (see FIG. 14), the point processing unit 115 awards points to the driver. For example, the point processing unit 115 adds the number of points input by the user to the number of points owned by the driver (see FIG. 4). Note that the point processing unit 115 may also subtract the number of points input by the user from the number of points owned by the user (see FIG. 4).

[0056] When the point granting process by the point processing unit 115 is completed, the display processing unit 111 displays point completion screens P17 and P27 including information indicating that the points have been granted on the user terminal 2X and the driver terminal 2Y, respectively, as shown in Fig. 15. Thereafter, the display processing unit 111 displays the home screen (initial screen) of the shuttle service on the user terminal 2X and the driver terminal 2Y, respectively. In this way, when points have been granted to the driver, the display processing unit 111 displays the home screen on the user terminal 2X and the driver terminal 2Y, respectively.

[0057] In another embodiment, the display processing unit 111 may display the home screen on each of the user terminal 2X and the driver terminal 2Y if a predetermined time (e.g., 2 minutes and 30 seconds) has elapsed since the point acceptance screen P16 (see FIG. 14) was displayed without any points being awarded to the driver. That is, the display processing unit 111 may automatically transition to the home screen if a predetermined time has elapsed without any operation to award points being performed. This makes it possible to avoid a situation in which the shuttle service does not end if the user forgets to perform the final operation (point awarding operation). Note that if the user forgets to perform the point awarding operation, the point processing unit 115 may automatically award a predetermined number of points to the driver.

[0058] [User device 2] As shown in FIG. 1, the user terminal 2 (user terminal 2X, driver terminal 2Y) includes a control unit 21, a storage unit 22, an operation / display unit 23, a communication I / F 24, a GPS receiver unit 25 (GPS: Global Positioning System, registered trademark), etc. The user terminal 2X is a portable terminal carried by a user, and is an information processing device such as a smartphone, a mobile phone, or a tablet terminal. Similarly, the driver terminal 2Y is a portable terminal carried by a driver, and is an information processing device such as a smartphone, a mobile phone, or a tablet terminal. The driver terminal 2Y may be an in-vehicle device mounted on a vehicle. Hereinafter, when describing functions common to the user terminal 2X and the driver terminal 2Y, they will be referred to as the user terminal 2.

[0059] The GPS receiver 25 receives signals (GPS signals) transmitted from multiple GPS satellites (not shown) via an antenna (not shown) and detects positioning data (latitude, longitude, altitude) indicating the position of the user terminal 2 and the current time.

[0060] The communication I / F 24 is a communication interface that connects the user terminal 2 to the communication network N1 via a wired or wireless connection and performs data communication in accordance with a specified communication protocol with external devices such as the transportation support device 1 via the communication network N1.

[0061] The operation display unit 23 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

[0062] The storage unit 22 is a non-volatile storage unit such as a flash memory that stores various types of information. For example, various control programs are stored in the storage unit 22. The control programs are non-temporarily recorded on a computer-readable recording medium such as a USB, CD, or DVD (all of which are registered trademarks), and are read by a reading device (not shown) such as a USB drive, CD drive, or DVD drive electrically connected to the user terminal 2 and stored in the storage unit 22. The control programs may be downloaded from an external device via the communication network N1 and stored in the storage unit 22.

[0063] The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various types of arithmetic processing. The ROM is a non-volatile storage unit that pre-stores control programs such as a BIOS and an OS that cause the CPU to execute various types of processing. The RAM is a volatile or non-volatile storage unit that stores various types of information and is used as a temporary storage memory (work area) for the various types of processing executed by the CPU. The control unit 21 controls the user terminal 2 by having the CPU execute various control programs pre-stored in the ROM or the storage unit 22.

[0064] Specifically, the control unit 21 includes various processing units such as a reception processing unit 211, a position detection processing unit 212, and a display processing unit 213. The control unit 21 functions as the various processing units by executing various processes in accordance with the control program using the CPU. Some or all of the processing units included in the control unit 21 may be configured with electronic circuits. The control program may be a program for causing multiple processors to function as the various processing units.

[0065] The reception processing unit 211 acquires operation information operated by the user on the operation display unit 23 of the user terminal 2. For example, the user starts the shuttle service application on his / her own user terminal 2X and enters an ID and password on a login screen. Upon acquiring the ID and password, the reception processing unit 211 of the user terminal 2X transmits them to the shuttle support device 1. The reception processing unit 211 of the user terminal 2X also accepts various operations from the user on each of the operation screens displayed on the user terminal 2X. The reception processing unit 211 of the driver's terminal 2Y also accepts various operations from the driver on each of the operation screens displayed on the driver's terminal 2Y.

[0066] The position detection processing unit 212 detects the current position of the user based on the positioning data detected by the GPS receiving unit 25. For example, the position detection processing unit 212 of the user terminal 2X detects the current position of the user and transmits position information including the current position and the current time to the transportation assistance device 1. Also, for example, the position detection processing unit 212 of the driver's terminal 2Y detects the current position of the driver or vehicle and transmits position information including the current position and the current time to the transportation assistance device 1.

[0067] The display processing unit 213 displays various types of information on the operation display unit 23. For example, when the display processing unit 213 of the user terminal 2X receives display data corresponding to an operation screen from the transportation assistance device 1, it displays the operation screen on the operation display unit 23. Also, for example, when the display processing unit 213 of the driver terminal 2Y receives display data corresponding to an operation screen from the transportation assistance device 1, it displays the operation screen on the operation display unit 23. Also, when the display processing unit 213 acquires route guidance information from the transportation assistance device 1, it displays a route guidance screen (navigation screen) on the operation display unit 23. The route guidance screen may be acquired from a route guidance application (external server).

[0068] [Transportation support processing] The following describes the transfer assistance process executed in the transfer assistance system 10, with reference to Figure 16. Here, the transfer assistance process executed by the control unit 11 of the transfer assistance device 1, the control unit 21 of the user terminal 2X, and the control unit 21 of the driver terminal 2Y will be described. The present invention can be understood as an invention of a transfer assistance method that executes one or more steps included in the transfer assistance process.

[0069] Furthermore, one or more steps included in the transportation assistance process described here may be omitted as appropriate. Furthermore, the order of execution of each step in the transportation assistance process may be different as long as the same operational effect is achieved. Furthermore, while an example in which each step in the transportation assistance process is executed by control units 11 and 21 is described here, in other embodiments, each step in the transportation assistance process may be executed in a distributed manner by multiple processors. Here, the transportation assistance process will be described using the above example.

[0070] First, in step S1, when the user terminal 2X receives a pickup request from a user, it outputs the pickup request to the pickup assistance device 1. For example, when a user ("Hanako") sets a boarding location and a destination on the user terminal 2X and searches for a driver, the user terminal 2X outputs the pickup request to the pickup assistance device 1.

[0071] Next, in step S2, when the pickup support device 1 acquires the pickup request from the user terminal 2X, it outputs a vehicle dispatch request to the driver terminal 2Y of the driver identified based on the pickup request. Specifically, when the pickup support device 1 acquires the pickup request, it searches for a driver who can pick up and drop off the user from the boarding location to the destination from among multiple drivers registered in the driver information DB 123 (see FIG. 3).

[0072] Furthermore, when the transportation support device 1 extracts multiple drivers who match the transportation request, it displays a candidate list screen P1 (see FIG. 5) containing information on each of the multiple drivers on the user terminal 2X. When the user selects a specific driver ("Taro") on the candidate list screen P1 and presses the request button K1 on the details screen P2 (see FIG. 6), the transportation support device 1 determines the driver ("Taro"). The transportation support device 1 outputs a vehicle dispatch request to the driver terminal 2Y of "Taro", who has been determined as the driver.

[0073] When the driver's terminal 2Y receives the vehicle dispatch request, it displays a request screen P3 (see FIG. 7) including user information (such as name and contact information), boarding location and destination information, and an accept button K2 for selecting whether to accept the vehicle dispatch request. When the driver presses the accept button K2 on the request screen P3, the driver's terminal 2Y accepts the vehicle dispatch request (step S3).

[0074] When the driver terminal 2Y accepts the vehicle dispatch request, the transportation support device 1 completes the vehicle dispatch (establishes matching) and notifies the user terminal 2X (step S4). Upon receiving the notification, the user terminal 2X displays a completion screen P4 (see FIG. 8) indicating that the vehicle dispatch has been established (step S5).

[0075] Next, in step S6, the transportation support device 1 outputs an instruction to start route guidance to the driver's terminal 2Y. Upon receiving the instruction, the driver's terminal 2Y starts route guidance and displays guided route information (route screen P21) to the boarding position of the user ("Hanako") (see FIG. 9) (step S7). The driver's terminal 2Y also outputs information on the current location of the vehicle to the transportation support device 1.

[0076] When the pick-up and drop-off support device 1 acquires information on the current location of the vehicle from the driver's terminal 2Y, it transmits the location information to the user terminal 2X (step S8). When the user terminal 2X acquires the location information, it displays information (pick-up and drop-off screen P11) indicating that the driver's ("Taro") vehicle is moving toward the boarding location, and displays information on the current location of the vehicle (see FIG. 9).

[0077] Until the vehicle arrives at the user's boarding location, the user terminal 2X displays the pick-up screen P11 (see FIG. 9), and the driver terminal 2Y displays the route screen P21 (see FIG. 9).

[0078] When the vehicle arrives at the user's boarding location (step S10), the driver's terminal 2Y outputs information indicating that the vehicle has arrived at the boarding location to the shuttle support device 1, and the shuttle support device 1 notifies the user terminal 2X that the vehicle has arrived at the boarding location (step S11). Upon receiving the notification, the user terminal 2X displays information indicating that the vehicle has arrived at the boarding location (arrival screen P12) (see FIG. 10) (step S12). In addition, the driver's terminal 2Y displays information indicating that the vehicle has arrived at the boarding location and information confirming that the user has been met (arrival screen P22) (see FIG. 10).

[0079] When the driver arrives at the designated boarding location and meets the user, he / she presses the "Met" button K22 on the arrival screen P22 (step S13). When the driver presses the "Met" button K22, the transportation support device 1 notifies each of the user terminal 2X and the driver terminal 2Y of information urging them to check for safety (check that their seat belts are fastened) (step S14).

[0080] When the driver terminal 2Y receives the notification from the transportation assistance device 1, it displays a safety confirmation screen P23 (see FIG. 11) that prompts the user to confirm that the seat belt is fastened. Similarly, when the user terminal 2X receives the notification from the transportation assistance device 1, it displays a safety confirmation screen P13 (see FIG. 11) that prompts the user to confirm that the seat belt is fastened. The driver prompts the user who has boarded the vehicle to fasten their seat belt and visually confirms that the user has fastened their seat belt. When the driver confirms that the user has fastened their seat belt, the driver presses the confirmation button K23 on the safety confirmation screen P23 (step S15). For example, when the driver urges the user to fasten their seat belt, the user fastens their seat belt. At this time, the user does not need to press the confirmation button K13 on the safety confirmation screen P13 of the user terminal 2X.

[0081] Next, in step S16, when the driver's terminal 2Y confirms that the seat belt is fastened, the transportation assistance device 1 notifies the driver's terminal 2Y and the user terminal 2X of an instruction to start route guidance toward the destination. Upon receiving the instruction, the driver's terminal 2Y starts route guidance by displaying a destination guidance screen P24 (see FIG. 12) including route information indicating the route to the destination and information such as the estimated time of arrival at the destination (step S17). Furthermore, the user terminal 2X displays the destination guidance screen P14 (see FIG. 12) including the route information (step S18).

[0082] When the vehicle arrives at the destination, the driver's terminal 2Y displays an arrival screen P25 (see FIG. 13) including information indicating that the vehicle has arrived at the destination and a confirmation button K25 for confirming that the vehicle has arrived at the destination, and notifies the transfer support device 1 (step S19). Upon receiving the notification from the driver's terminal 2Y, the transfer support device 1 notifies the user terminal 2X (step S20).

[0083] In step S21, when the user terminal 2X receives the notification from the shuttle support device 1, it displays an arrival screen P15 (see FIG. 13) including information indicating that the vehicle has arrived at the destination. When the confirmation button K25 is pressed on the arrival screen P25 (see FIG. 13) of the driver's terminal 2Y (step S22), the user terminal 2X receives the notification from the shuttle support device 1 (step S23) and displays a points acceptance screen P16 (see FIG. 14) (step S24). The driver's terminal 2Y also displays a points display screen P26 (see FIG. 14) and waits for points to be awarded by the user (step S25).

[0084] When the user presses the accept button K16 on the point acceptance screen P16 (see FIG. 14) of the user terminal 2X (step S26), the transportation support device 1 awards points to the driver in step S27. For example, the transportation support device 1 subtracts the number of points entered by the user from the number of points held by the user (see FIG. 4) and adds the result to the number of points held by the driver. In step S28, the driver terminal 2Y displays the number of points awarded by the user. When the point awarding process by the transportation support device 1 is completed, the user terminal 2X and the driver terminal 2Y each display a point completion screen P17, P27 (see FIG. 15), respectively.

[0085] When the transportation support device 1 finishes the point granting process, it outputs an end instruction to each of the user terminal 2X and the driver terminal 2Y in step S29. When each of the user terminal 2X and the driver terminal 2Y receives the end instruction from the transportation support device 1, it displays the home screen of the transportation service (steps S30, S31). Note that the transportation support device 1 may output the end instruction when the point granting process is finished, or may output the end instruction when a predetermined time has passed without any operation to grant points being performed on the user terminal 2X.

[0086] The transportation assistance process is executed in the above manner. The transportation assistance system 10 executes the transportation assistance process for each user's transportation request, and when the transportation assistance system 10 receives transportation requests from multiple users, it executes the transportation assistance process in parallel.

[0087] As described above, the transportation assistance system 10 according to the embodiment of the present invention is applied to a service in which residents in a specific area act as drivers and transport users by vehicle. The transportation assistance system 10 acquires a transportation request from a resident from the user's user terminal 2X, and outputs a vehicle dispatch request to the driver's terminal 2Y of the driver identified based on the acquired transportation request. The transportation assistance system 10 is also configured to display safety confirmation information (e.g., a seatbelt fastening confirmation) on each of the user terminal 2X and the driver's terminal 2Y when the driver's vehicle arrives at the user's boarding location in response to the vehicle dispatch request, and to transition the operation screen (transfer screen) when a safety confirmation operation is received from the driver.

[0088] According to the above configuration, for example, operations on the mobile device related to confirming whether a seat belt is fastened need only be performed by the driver, and operations by the user can be omitted. This avoids the problem of the transfer screen not changing or transfer (route guidance) not starting until the user inputs a confirmation operation. This improves the convenience of the transfer service. Furthermore, according to the above configuration, the number of operations by the user can be reduced, which increases convenience, especially for users who are unfamiliar with the operation.

[0089] Furthermore, when the driver accepts the dispatch request, the transportation assistance system 10 may display information indicating that the transportation request has been accepted on the user terminal 2X (see FIG. 8). This allows the user to understand that their transportation request has been accepted.

[0090] Furthermore, when the driver accepts the dispatch request and starts driving the vehicle, the pickup and drop-off support system 10 may display information about the current location of the vehicle on the user terminal 2X (see FIG. 9). This allows the user to know whether the pickup vehicle is moving toward the boarding location or not.

[0091] Furthermore, when the vehicle arrives at the boarding location designated by the user, the pick-up and drop-off support system 10 may display information indicating that the vehicle has arrived on the user terminal 2X (see FIG. 10). This allows the user to know that the pick-up and drop-off vehicle has arrived at the boarding location.

[0092] Furthermore, when the vehicle arrives at the boarding location designated by the user, the pick-up and drop-off support system 10 may display safety confirmation information on each of the user terminal 2X and the driver terminal 2Y (see FIG. 11). In this case, the user may or may not perform an operation to input that safety has been confirmed in response to the safety confirmation information.

[0093] Furthermore, when the driver's safety confirmation operation in response to the safety confirmation information is received at the driver's terminal 2Y, the shuttle assistance system 10 may display a destination guidance screen on each of the driver's terminal 2Y and the user terminal 2X (see FIG. 12). This allows the driver to check the safety confirmation information at the driver's terminal 2Y and input the confirmation, thereby causing the destination guidance screen to be displayed on the user terminal 2X.

[0094] Furthermore, the shuttle assistance system 10 may display the destination guidance screen P24 on the driver's terminal 2Y when the safety confirmation operation from the driver is accepted, and may display the destination guidance screen P14 on the user terminal 2X when a predetermined time has elapsed without accepting the safety confirmation operation from the user. This allows the operation screen of the user terminal 2X to automatically transition even if the user forgets to perform the safety confirmation operation. Furthermore, the shuttle assistance system 10 may display the destination guidance screen on each of the driver's terminal 2Y and the user terminal 2X when a predetermined time has elapsed without accepting a safety confirmation operation from either the driver or the user. This allows the operation screens of the user terminal 2X and the driver's terminal 2Y to automatically transition to the destination guidance screen even if the driver forgets to perform the safety confirmation operation.

[0095] Note that, if a predetermined time has passed without receiving a safety confirmation operation from the user, the shuttle assistance system 10 may permit the destination guidance screen to be displayed on the user terminal 2X, and may prohibit the destination guidance screen from being displayed on the driver's terminal 2Y if a predetermined time has passed without receiving a safety confirmation operation from the driver. In this case, the shuttle assistance system 10 permits the destination guidance screen to be displayed on the driver's terminal 2Y even if the predetermined time has passed, on the condition that a safety confirmation operation has been received from the driver.

[0096] Furthermore, when the driver's terminal 2Y receives an arrival confirmation operation to confirm that the vehicle has arrived at the destination, the shuttle assistance system 10 may display a points acceptance screen on the user terminal 2X (see FIG. 14) that accepts an operation by the user to award points to the driver in response to the shuttle request. This can prompt the user to award points to the driver.

[0097] Furthermore, the shuttle support system 10 may display a points reception screen on the user terminal 2X if a predetermined time has passed without accepting an arrival confirmation operation. This allows the operation screens of the user terminal 2X and the driver terminal 2Y to automatically transition to the points reception screen even if the driver forgets to perform the arrival confirmation operation.

[0098] Furthermore, when points are awarded to the driver, or when a predetermined time has passed since the point acceptance screen was displayed without any points being awarded to the driver, the transportation assistance system 10 may display the home screen of the service on each of the driver terminal 2Y and the user terminal 2X (see FIG. 15). This makes it possible to avoid a situation where the transportation service does not end if the user forgets to perform the point awarding operation.

[0099] In the transportation assistance system 10, the safety confirmation information may include seat belt confirmation information.

[0100] In another embodiment of the present invention, one or more processing units included in the control unit 11 of the transportation assistance device 1 may be included in the control unit 21 of the user terminal 2. The information stored in the storage unit 22 may be acquired from an external device. The control unit 21 may download the transportation assistance program to the storage unit 22 via the Internet and execute the transportation assistance process, or may execute the transportation assistance process (browser processing) by executing the transportation assistance program stored in an external server (e.g., a cloud server). The transportation assistance system of the present invention may be configured with the transportation assistance device 1, the user terminal 2, or both the transportation assistance device 1 and the user terminal 2. [Explanation of symbols]

[0101] 1: Transportation support device 2: User device 2X: User terminal 2Y: Driver's terminal 10: Transportation support system 111: Display processing unit 112: Acquisition processing unit 113: Vehicle dispatch processing unit 114: Reception processing unit 115: Point processing section 211: Reception processing unit 212: Position detection processing unit 213: Display processing unit

Claims

1. A transportation support system applied to a service in which residents act as drivers and transport users by vehicle within a specific area, an acquisition processing unit that acquires a pickup and drop-off request from the resident from the user terminal of the user; a vehicle dispatch processing unit that outputs a vehicle dispatch request to a driver terminal of the driver identified based on the pickup request acquired by the acquisition processing unit; a display processing unit that displays safety confirmation information on each of the driver's terminal and the user's terminal when the vehicle of the driver arrives at the boarding location of the user in response to the vehicle dispatch request; Equipped with The display processing unit displays a destination guidance screen indicating a destination on each of the driver's terminal and the user terminal when the driver performs a safety confirmation operation in response to the safety confirmation information on the driver's terminal. Transportation support system.

2. the display processing unit, when the driver accepts the vehicle dispatch request, causes the user terminal to display information indicating that the transportation request has been accepted; The transportation assistance system according to claim 1 .

3. the display processing unit causes the user terminal to display information about the current location of the vehicle when the driver accepts the vehicle dispatch request and starts driving the vehicle.

3. The transportation assistance system according to claim 1 or 2.

4. the display processing unit, when the vehicle arrives at the boarding location designated by the user, causes the user terminal to display information indicating that the vehicle has arrived. The transportation assistance system according to any one of claims 1 to 3.

5. the display processing unit displays the safety confirmation information on each of the driver terminal and the user terminal when the vehicle arrives at the boarding location designated by the user. The transportation assistance system according to claim 4.

6. The driver terminal further includes a reception processing unit that receives the safety confirmation operation of the driver, the display processing unit, when the reception processing unit receives the safety confirmation operation of the driver, causes the destination guidance screen to be displayed on each of the driver terminal and the user terminal; The transportation assistance system according to any one of claims 1 to 5.

7. the display processing unit displays the destination guidance screen on the driver terminal when the reception processing unit receives the safety confirmation operation from the driver, and displays the destination guidance screen on the user terminal when a predetermined time has elapsed without the reception processing unit receiving the safety confirmation operation from the user. The transportation assistance system according to claim 6.

8. a reception processing unit that receives an arrival confirmation operation at the driver's terminal to confirm that the vehicle has arrived at the destination; When the reception processing unit receives the arrival confirmation operation, the display processing unit displays, on the user terminal, a points reception screen that receives an operation by the user to grant points to the driver in response to the pickup request. The transportation assistance system according to any one of claims 1 to 7.

9. the display processing unit displays the point reception screen on the user terminal when a predetermined time has elapsed without the reception processing unit receiving the arrival confirmation operation. The transportation assistance system according to claim 8.

10. the display processing unit displays an initial screen of the service on each of the driver terminal and the user terminal when the points are awarded to the driver, or when a predetermined time has elapsed since the point acceptance screen was displayed without the points being awarded to the driver.

10. The transportation assistance system according to claim 8 or 9.

11. The safety confirmation information includes seat belt confirmation information. The transportation assistance system according to any one of claims 1 to 10.

12. A transportation support method applied to a service in which residents serve as drivers and transport users by vehicle within a specific area, one or more processors, an acquisition step of acquiring a request for transportation from the resident from the user terminal of the user; an output step of outputting a vehicle dispatch request to a driver terminal of the driver identified based on the pickup request acquired in the acquisition step; a display step of displaying safety confirmation information on each of the driver terminal and the user terminal when the vehicle of the driver arrives at the boarding location of the user in response to the vehicle dispatch request; Run In the display step, when the driver performs a safety confirmation operation in response to the safety confirmation information on the driver terminal, a destination guidance screen showing the destination is displayed on each of the driver terminal and the user terminal. Transportation support methods.

13. A transportation assistance program applied to a service in which residents act as drivers and transport users by vehicle within a specific area, an acquisition step of acquiring a request for transportation from the resident from the user terminal of the user; an output step of outputting a vehicle dispatch request to a driver terminal of the driver identified based on the pickup request acquired in the acquisition step; a display step of displaying safety confirmation information on each of the driver terminal and the user terminal when the vehicle of the driver arrives at the boarding location of the user in response to the vehicle dispatch request; on one or more processors, In the display step, when the driver performs a safety confirmation operation in response to the safety confirmation information on the driver terminal, a destination guidance screen showing the destination is displayed on each of the driver terminal and the user terminal. Transportation assistance program.

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