Method, server and system for providing mobile terminal fault problem solution

A solution, mobile terminal technology, applied in the field of mobile Internet, can solve problems that are difficult to complete, time-consuming and labor-intensive, and have high thresholds

Inactive Publication Date: 2014-03-26
BEIJING QIHOO TECH CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

These two processes are not only time-consuming and laborious, but also have a high threshold for some users who lack mobile terminal operation knowledge and network knowledge, and it is even difficult to complete

Method used

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  • Method, server and system for providing mobile terminal fault problem solution
  • Method, server and system for providing mobile terminal fault problem solution
  • Method, server and system for providing mobile terminal fault problem solution

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Embodiment Construction

[0050] Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided for more thorough understanding of the present disclosure and to fully convey the scope of the present disclosure to those skilled in the art.

[0051] The invention provides a product capable of providing a solution to the mobile terminal failure problem. When a user encounters a mobile terminal failure problem, the product can directly solve the problem.

[0052] figure 1 A flow chart of a method for providing a solution to a mobile terminal failure problem according to an embodiment of the present invention is shown. Such as figure 1 As shown, the method includes:

[...

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Abstract

The invention discloses a method, a server and a system for providing a mobile terminal fault problem solution. The method includes the steps that a plurality of fault problem solutions and corresponding inquiry keywords are stored in a solution data base in advance; a fault problem inquiry word sent by a mobile terminal is received and analyzed into inquiry keywords; a fault problem solution is inquired from the solution data base according to the inquiry keywords and returned to the mobile terminal, and the mobile terminal displays the fault problem solution, or a repairing program in the fault problem solution is operated automatically. By means of the technical scheme, when users encounter the mobile terminal fault problems, the fault problems can be solved by executing products of the scheme directly, great convenience is brought to the users, especially to the part of users lacking mobile terminal operation knowledge and network knowledge, and the mobile terminal fault problems can be solved conveniently and fast.

Description

technical field [0001] The invention relates to the technical field of mobile Internet, in particular to a method, a server and a system for providing solutions to mobile terminal failure problems. Background technique [0002] When a user wants to solve a malfunction of a mobile terminal (such as a mobile phone, etc.), often the first choice is to find a solution through the Internet (search engines, professional forums, specific websites, etc.). At present, the solutions that can be displayed on the webpage are often instructive articles written according to different mobile phone models and system numbers. Users need to find a matching model, read and understand the article, and then follow the instructions of the article to operate (often a multi-step operation). in order to solve the problem. The second is to get the mobile phone manufacturer's customer service or repair point to ask professionals for help. These two processes are not only time-consuming and laborious...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
CPCG06F16/90335
Inventor 赵鑫
Owner BEIJING QIHOO TECH CO LTD
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