Claim case processing method and device

Abstract

The embodiment of the invention discloses a claim case processing method and device, and is used for solving the problems of high consumption of time cost required for the input link of the present claim processing flow and low efficiency. The method comprises the steps that the claim report request of the claimant is acquired and accepted so as to obtain the report information; the correspondingcase type is determined according to the report information; one case template is selected from the preset case templates to act as the target template according to the determined case type; the report information and the case key information are inputted to the target template so as to obtain a report file; the target case corresponding to the claim report request is generated through the case generation system of the insurance company according to the report file; the target case is reviewed according to the preset review rules; if review is passed, the claim amount of the target case is calculated, and payment processing is performed according to the calculated claim amount; and if review is not passed, the relevant information indicating that review of the target case is not passed isgenerated and fed back.

Description

technical field [0001] The invention relates to the field of financial services, in particular to a claim settlement processing method and device. Background technique [0002] In the insurance industry, existing claims cases need to go through reporting, acceptance, entry, review and other links to complete the complete process of claim settlement and pay the customer compensation. Especially in the link of entering customer information, it often takes a lot of time for the staff. [0003] At present, since the claims of different customers are often different, the staff need to enter different case information in a targeted manner according to the customer's claims, and most of them are manually entered, which often leads to a lot of time and cost in the input process. Reduced the efficiency of settlement of claims cases. Contents of the invention [0004] Embodiments of the present invention provide a claim settlement case processing method and device, which can reduc...

AI Technical Summary

Problems solved by technology

Especially in the entry link of customer information, it often takes a lot of time for the staff

[0003] At present, since the claims of different customers are often different, the staff need to enter different case information in a targeted manner according to the customer's claims, and most of them are manually entered, which often leads to a lot of time and cost in the input process. Reduced efficiency in closing claims cases

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