A method for a voice assistant to participate in a call and the voice assistant

Abstract

The invention discloses a method for a voice assistant to participate in a call and the voice assistant. The method includes: the voice assistant is in the user's call mode, and the voice assistant uses the call content instruction as the second call during the call between the first user and the second user. The third call voice is sent to the second user; the voice assistant receives the second call voice of the second user and provides it to the first user; the voice assistant is based on the call content instruction of the first user and the first user The second call voice of the second user understands the call content and call progress; the voice assistant judges whether it is necessary to switch the call mode of the voice assistant, and if so, the voice assistant switches its call mode, and the voice assistant is based on Comprehending the content of the call and the progress of the call, a third call voice is generated and sent to the second user. Through the foregoing method and the voice assistant, user experience is improved.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of information processing, and in particular to a method for a voice assistant to participate in a call and the voice assistant. Background technique [0002] In recent years, with the development of artificial intelligence, voice assistants can also provide users with more and more services. For example, voice assistants can answer calls instead of users, and provide the content of calls to users in the form of voice or text for users to use. View or listen. However, the voice assistant in the prior art has the following deficiencies when answering the call instead of the user: [0003] 1. During the call between the voice assistant and the calling user, the user can view or listen to the content of the call in real time, and can intervene in the call at any time according to his own wishes. At this time, the participant of the call is changed from the voice assistant and the call...

AI Technical Summary

Problems solved by technology

Afterwards, if the user needs the voice assistant to communicate with the calling user again instead of himself, at this time, because the voice assistant cannot obtain the content of the call between the user and the called user, the voice assistant cannot have a smooth conversation with the calling user, and the call effect will be reduced. bad

[0004] 2. In the existing technology, the user can control the answer given by the voice assistant to a certain extent. When the privacy of the called user is involved in the call between the voice assistant and the calling user, the voice assistant can prompt the user, and according to the user's Respond to the calling user, for example, when the calling user asks the address of the called user, the voice assistant will ask the calling user "whether to provide the address to the other party", if the calling user chooses not to provide it, the voice assistant will reply to the called user "Sorry, the address is inconvenient to provide"

However, in the above method, under which circumstances the user needs to be prompted, which needs to be set or configured in advance, which cannot meet the user's diversified control needs for the voice assistant in the call

[0005] 3. The existing technology does not consider the scenario where the call and the dialogue between the user and the voice assistant are carried out at the same time

Another typical scenario is that the user needs to have a dialogue with the voice assistant during the call. For example, when the calling user asks whether the called user is free tomorrow, the called user wants to ask the voice assistant to determine whether he is available tomorrow. I am free, so I send out the voice command "Am I free tomorrow", the voice command should be sent to the voice assistant, but at this time, the mobile terminal cannot determine whether the user's voice input is sent to the calling user or to the voice assistant

In the scenario where the call and the dialogue between the user and the voice assistant are carried out at the same time, how to deal with the user's voice input, the existing technology is not aware of the above problems, and has not given a corresponding solution

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