Customer lead sharing method, system, computer and readable storage medium

Abstract

The present application relates to a customer lead sharing method, system, computer device and computer-readable storage medium, wherein the customer lead sharing method includes: a customer information acquisition step, which is used to acquire the message data generated by the customer and his exclusive service personnel in the message dialogue and the role data generated by the customer role performing the operation as the customer information; a customer lead acquisition step, which is used to extract customer leads based on the customer information, and the customer leads further include attribute information, behavior trajectory and interest distribution; a customer lead sharing step, which is used to push and display the customer leads to the corresponding exclusive service personnel, so that the exclusive service personnel can understand the customer in real time. Through the present application, by extracting and sharing customer leads, the problem that the service personnel are not familiar with the customers in the prior art is solved.

Description

Technical Field

[0001] The present application relates to the field of Internet technology, and in particular to a customer lead sharing method, system, computer device, and computer-readable storage medium. Background Art

[0002] With the development of information technology, the way sales communicate with customers is constantly changing. Initially, when expanding customers, sales would exchange business cards and then enter the business card information into their own mobile phones or the company's customer system. However, there may be situations where the business card is not entered in time and is lost, which may cause the loss of customers. Later, with the birth of communication software such as WeChat, communication between sales and customers has become particularly convenient, and the problem of untimely update and loss of exchanged business cards has been solved. However, it is inevitable that companies have sales staff taking leave, resigning, and new employees, which will lead to sales staff being unfamiliar with customers and unable to provide customers with better services. Summary of the invention

[0003] The embodiments of the present application provide a customer lead sharing method, system, computer device and computer-readable storage medium, so as to solve the problem that service personnel are unfamiliar with customers in the prior art by extracting and sharing customer leads, assist service personnel in understanding customers, and effectively improve customer service quality.

[0004] In a first aspect, an embodiment of the present application provides a customer lead sharing method, comprising:

[0005] A customer information acquisition step is used to acquire, as customer information, message data generated by a message conversation between a customer and his / her exclusive service personnel and role data generated by operations performed by the customer role;

[0006] A customer lead acquisition step, for extracting customer leads based on the customer information, wherein the customer leads further include attribute information, behavior trajectory and interest distribution;

[0007] The customer lead sharing step is used to push and display the customer leads to the corresponding dedicated service personnel so that the dedicated service personnel can understand the customers in real time.

[0008] It is worth noting that the exclusive service personnel are not limited to a certain service personnel, and the exclusive service personnel are changeable and replaceable. By sharing customer leads in real time, the exclusive service personnel can quickly understand the customers, which helps to provide customers with better services.

[0009] Based on the above steps, the embodiment of the present application is used to share customer leads in real time within the enterprise, and can observe and analyze user intention behavior in real time to provide customers with better services, so that new service personnel or service personnel who are doing work handovers can quickly connect with customers and improve service quality.

[0010] In some embodiments, the customer lead acquisition step further includes:

[0011] An attribute information acquisition step, for acquiring the pre-stored or updated attribute information of the customer by identifying the role data, the attribute information including but not limited to the telephone number, position information and contact email address of the customer role data;

[0012] The behavior track acquisition step is used to obtain the behavior track generated by the customer operation in the role data through records, and the customer behavior track further includes: enterprise WeChat track record, mini program track record and / or customer follow-up track record. The enterprise WeChat track record further includes: adding friends, entering group chat, scanning QR code to add friends, scanning QR code to enter group, customer unfriending, employee unfriending, exiting group chat, editing customer details, customer inheritance, customer group inheritance and other operation records; the mini program track record further includes: saving address book, accessing business card, browsing page, sharing business card, adding WeChat, making phone calls, viewing product classification, viewing content tags, downloading, customer leaving information, liking, canceling likes and other operation records; the follow-up track record includes: sending emails, lead assignment, writing follow-up, intelligent identification of customer information, creating users and other operation records.

[0013] The interest distribution acquisition step is used to extract the interest distribution of the customer based on the attribute information and / or behavior trajectory of the customer.

[0014] In some embodiments, the interest distribution acquisition step further includes:

[0015] A text interest distribution acquisition step is used to extract the customer's interest distribution by performing text keyword analysis on the message data;

[0016] The behavior interest distribution acquisition step is used to extract the customer's interest distribution by analyzing the customer's behavior trajectory.

[0017] In some of the embodiments, the dedicated service personnel and / or other service personnel are provided with the authority to view customer leads and record the customer's note information through a note operation.

[0018] In a second aspect, an embodiment of the present application provides a customer clue sharing system, which is applied to a real-time communication platform for communication between customers and service personnel, including:

[0019] A customer information acquisition module is used to acquire the message data generated by the customer's message dialogue with his / her exclusive service personnel and the role data generated by the customer's role performing operations as customer information;

[0020] A customer clue acquisition module, used to extract customer clues based on the customer information, wherein the customer clues further include attribute information, behavior trajectory and interest distribution;

[0021] The customer lead sharing module is used to push and display the customer leads to the corresponding dedicated service personnel so that the dedicated service personnel can understand the customers in real time.

[0022] It is worth noting that the exclusive service personnel are not limited to a certain service personnel, and the exclusive service personnel are changeable and replaceable. By sharing customer leads in real time, the exclusive service personnel can quickly understand the customers, which helps to provide customers with better services.

[0023] Based on the above modules, the embodiment of the present application is used to share customer leads in real time within the enterprise, and can observe and analyze user intention behavior in real time to provide customers with better services, so that new service personnel or service personnel who are doing work handovers can quickly connect with customers and improve service quality.

[0024] In some embodiments, the customer lead acquisition module further includes:

[0025] An attribute information acquisition module, used to acquire the pre-stored or updated attribute information of the customer by identifying the role data, the attribute information including but not limited to the telephone number, position information and contact email address of the customer role data;

[0026] The behavior track acquisition module is used to obtain the behavior track generated by the customer operation in the role data through records, and the customer behavior track further includes: enterprise WeChat track record, mini program track record and / or customer follow-up track record. The enterprise WeChat track record further includes: adding friends, entering group chat, scanning QR code to add friends, scanning QR code to enter group, customer unfriending, employee unfriending, exiting group chat, editing customer details, customer inheritance, customer group inheritance and other operation records; the mini program track record further includes: saving address book, accessing business card, browsing page, sharing business card, adding WeChat, making phone calls, viewing product classification, viewing content tags, downloading, customer leaving information, liking, canceling likes and other operation records; the follow-up track record includes: sending emails, lead assignment, writing follow-up, intelligent identification of customer information, creating users and other operation records.

[0027] The interest distribution acquisition module is used to extract the interest distribution of the customer based on the attribute information and / or behavior trajectory of the customer.

[0028] In some embodiments, the interest distribution acquisition module further includes:

[0029] A text interest distribution acquisition module, used to extract the customer's interest distribution by performing text keyword analysis on the message data;

[0030] The behavior interest distribution acquisition module is used to extract the interest distribution of the customer by analyzing the behavior trajectory of the customer.

[0031] In some of the embodiments, the dedicated service personnel and / or other service personnel are provided with the authority to view customer leads and record the customer's note information through a note operation.

[0032] In a third aspect, an embodiment of the present application provides a computer device, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein when the processor executes the computer program, the customer lead sharing method as described in the first aspect above is implemented.

[0033] In a fourth aspect, an embodiment of the present application provides a computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, implements the customer lead sharing method as described in the first aspect above.

[0034] Compared with the related art, the customer lead sharing method, system, computer device and computer-readable storage medium provided in the embodiments of the present application can solve the problem that service personnel are unfamiliar with customers in the prior art by recording and sharing customer leads in real time, assist service personnel to quickly understand customer situations, enable new service personnel or service personnel who are doing work handover to quickly connect with customers, and improve customer service quality.

[0035] Details of one or more embodiments of the present application are set forth in the following drawings and description to make other features, objects, and advantages of the present application more readily apparent. BRIEF DESCRIPTION OF THE DRAWINGS

[0036] The drawings described herein are used to provide a further understanding of the present application and constitute a part of the present application. The illustrative embodiments of the present application and their descriptions are used to explain the present application and do not constitute an improper limitation on the present application. In the drawings:

[0037] Figure 1 is a flow chart of a customer lead sharing method according to an embodiment of the present application;

[0038] Figure 2 is a step-by-step flow chart of S23 of the customer lead sharing method according to an embodiment of the present application;

[0039] Figure 3 It is a structural block diagram of a customer lead sharing system according to an embodiment of the present application. Description of the drawings:

[0041] 1. Customer information acquisition module; 2. Customer lead acquisition module; 3. Customer lead sharing module;

[0042] 21. Attribute information acquisition module; 22. Behavior trajectory acquisition module; 23. Interest distribution acquisition module;

[0043] 231. Text interest distribution acquisition module; 232. Behavior interest distribution acquisition module. DETAILED DESCRIPTION

[0044] In order to make the purpose, technical solutions and advantages of the present application clearer, the present application is described and illustrated below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application and are not intended to limit the present application. Based on the embodiments provided in the present application, all other embodiments obtained by ordinary technicians in the field without making creative work are within the scope of protection of the present application.

[0045] Obviously, the drawings described below are only some examples or embodiments of the present application. For ordinary technicians in this field, the present application can also be applied to other similar scenarios based on these drawings without creative work. In addition, it can also be understood that although the efforts made in this development process may be complicated and lengthy, for ordinary technicians in this field related to the content disclosed in this application, some changes in design, manufacturing or production based on the technical content disclosed in this application are just conventional technical means, and should not be understood as insufficient content disclosed in this application.

[0046] Reference to "embodiments" in this application means that a particular feature, structure, or characteristic described in conjunction with the embodiments may be included in at least one embodiment of the present application. The appearance of the phrase in various locations in the specification does not necessarily refer to the same embodiment, nor is it an independent or alternative embodiment that is mutually exclusive with other embodiments. It is explicitly and implicitly understood by those of ordinary skill in the art that the embodiments described in this application may be combined with other embodiments without conflict.

[0047] Unless otherwise defined, the technical terms or scientific terms involved in this application should be understood by people with ordinary skills in the technical field to which this application belongs. The words "one", "a", "a", "the" and the like involved in this application do not indicate a quantitative limitation, and may represent the singular or plural. The terms "include", "comprise", "have" and any of their variations involved in this application are intended to cover non-exclusive inclusions; for example, a process, method, system, product or device that includes a series of steps or modules (units) is not limited to the listed steps or units, but may also include steps or units that are not listed, or may also include other steps or units inherent to these processes, methods, products or devices. The words "connect", "connected", "coupled" and the like involved in this application are not limited to physical or mechanical connections, but may include electrical connections, whether direct or indirect. The "multiple" involved in this application refers to two or more. "And / or" describes the association relationship of associated objects, indicating that there may be three relationships, for example, "A and / or B" can represent: A exists alone, A and B exist at the same time, and B exists alone. The character " / " generally indicates that the objects before and after are in an "or" relationship. The terms "first", "second", "third", etc. involved in this application are only used to distinguish similar objects and do not represent a specific ordering of the objects.

[0048] Taking into account that enterprises inevitably have service personnel taking leave, resigning, and new employees, this will result in new dedicated service personnel being unfamiliar with customers and unable to provide customers with better services. The embodiment of this application is based on the real-time communication platform currently built by our company for communicating with customers. The main purpose is to record user leads in real time and share customer leads based on the real-time communication platform.

[0049] Based on the above considerations, this embodiment provides a customer lead sharing method. Figure 1-2 is a flow chart of a customer lead sharing method according to an embodiment of the present application. Figure 1-2 As shown, the process includes the following steps:

[0050] A customer information acquisition step S1 is used to acquire the message data generated by the customer and his / her exclusive service personnel in the message dialogue and the role data generated by the customer role performing the operation as the customer information;

[0051] A customer clue acquisition step S2 is used to extract customer clues based on the customer information, wherein the customer clues further include attribute information, behavior trajectory and interest distribution;

[0052] The customer lead sharing step S3 is used to push and display the customer lead to the corresponding dedicated service personnel, so that the dedicated service personnel can understand the customer in real time.

[0053] It is worth noting that the exclusive service personnel are not limited to a certain service personnel, and the exclusive service personnel are changeable and replaceable. By sharing customer leads in real time, the exclusive service personnel can quickly understand the customers, which helps to provide customers with better services.

[0054] Based on the above steps, the embodiment of the present application is used to share customer leads in real time within the enterprise, and can observe and analyze user intention behavior in real time to provide customers with better services, so that new service personnel or service personnel who are doing work handovers can quickly connect with customers and improve service quality.

[0055] In some embodiments, the customer lead acquisition step S2 further includes:

[0056] Attribute information acquisition step S21, for acquiring pre-stored or updated attribute information of the customer by identifying the role data, the attribute information including but not limited to the telephone number, position information and contact email corresponding to the customer role;

[0057] The behavior trajectory acquisition step S22 is used to obtain the behavior trajectory generated by the customer operation in the role data through records, and the customer behavior trajectory further includes: enterprise WeChat trajectory records, mini-program trajectory records and / or customer follow-up trajectory records, wherein the enterprise WeChat trajectory records further include: adding friends, entering group chats, scanning QR codes to add friends, scanning QR codes to enter groups, customers canceling friend relationships, employees canceling friend relationships, exiting group chats, editing customer details, customer inheritance, customer group inheritance and other operation records; the mini-program trajectory records further include: saving address books, accessing business cards, browsing pages, sharing business cards, adding WeChat, making calls, viewing product categories, viewing content tags, downloading, customer leaving information, liking, canceling likes and other operation records; the follow-up trajectory records include: sending emails, lead assignments, writing follow-ups, intelligently identifying customer information, creating users and other operation records, so as to recommend appropriate marketing materials according to the customer's behavior trajectory when applying.

[0058] The interest distribution acquisition step S23 is used to extract the interest distribution of the customer based on the attribute information and / or behavior trajectory of the customer. Specifically, the interest distribution acquisition step S23 further includes:

[0059] The text interest distribution acquisition step S231 is used to extract the customer's interest distribution by performing text keyword analysis on the message data. For example but not limitation, the product that the customer is interested in among marketing products is obtained based on the existing text intent recognition model using the message data as input data; the behavior interest distribution acquisition step S232 is used to extract the customer's interest distribution by analyzing the customer's behavior trajectory. Optionally, if the customer visits or views a service staff business card under a certain marketing category, a model is established for the category to influence the existing user marketing strategy, so as to analyze user preferences based on customer behavior trajectories.

[0060] In some of the embodiments, the customer intention can also be determined by analyzing and judging the customer clues. Optionally, a behavior analysis model can be established based on an existing neural network model based on customer clues and customer intentions of previous customers, and the customer clues can be used as input for model training to determine the customer's intended behavior.

[0061] In some of the embodiments, the dedicated service personnel and / or other service personnel are provided with the authority to view customer leads and record the customer's note information through a note operation.

[0062] It should be noted that the steps shown in the above process or the flowchart of the accompanying drawings can be executed in a computer system such as a set of computer executable instructions, and although the logical order is shown in the flowchart, in some cases, the steps shown or described can be executed in an order different from that shown here. For example, the order of steps S21 and S22 and the order of steps S231 and S232 can be executed in an order different from that shown here.

[0063] This embodiment also provides a customer lead sharing system, which is applied to a real-time communication platform for communication between customers and service personnel. The system is used to implement the above-mentioned embodiments and preferred implementation modes, and the descriptions that have been made will not be repeated. As used below, the terms "module", "unit", "subunit", etc. can be a combination of software and / or hardware that implements a predetermined function. Although the system described in the following embodiments is preferably implemented in software, the implementation of hardware, or a combination of software and hardware, is also possible and conceivable.

[0064] Figure 3 is a structural block diagram of a customer lead sharing system according to an embodiment of the present application, such as Figure 3 As shown, the system includes:

[0065] A customer information acquisition module 1 is used to acquire the message data generated by the customer and his / her exclusive service personnel in the message dialogue and the role data generated by the customer role performing the operation as the customer information;

[0066] A customer clue acquisition module 2, used to extract customer clues based on the customer information, wherein the customer clues further include attribute information, behavior trajectory and interest distribution;

[0067] The customer lead sharing module 3 is used to push and display the customer leads to corresponding dedicated service personnel, so that the dedicated service personnel can understand the customers in real time.

[0068] It is worth noting that the exclusive service personnel are not limited to a certain service personnel, and the exclusive service personnel are changeable and replaceable. By sharing customer leads in real time, the exclusive service personnel can quickly understand the customers, which helps to provide customers with better services.

[0069] Based on the above modules, the embodiment of the present application is used to share customer leads in real time within the enterprise, and can observe and analyze user intention behavior in real time to provide customers with better services, so that new service personnel or service personnel who are doing work handovers can quickly connect with customers and improve service quality.

[0070] In some embodiments, the customer lead acquisition module 2 further includes:

[0071] The attribute information acquisition module 21 is used to obtain the pre-stored or updated attribute information of the customer by identifying the role data; the behavior trajectory acquisition module 22 is used to obtain the behavior trajectory generated by the customer's operation in the role data by recording; the interest distribution acquisition module 23 is used to extract the interest distribution of the customer based on the customer's attribute information and / or behavior trajectory.

[0072] Among them, the attribute information includes but is not limited to the telephone number, position information and contact email of the customer role data, and the customer behavior trajectory further includes: enterprise WeChat trajectory record, mini program trajectory record and / or customer follow-up trajectory record. The enterprise WeChat trajectory record further includes: adding friends, entering group chat, scanning QR code to add friends, scanning QR code to enter group, customer unfriending, employee unfriending, exiting group chat, editing customer details, customer inheritance, customer group inheritance and other operation records; the mini program trajectory record further includes: saving address book, accessing business card, browsing page, sharing business card, adding WeChat, making phone calls, viewing product classification, viewing content tags, downloading, customer leaving information, like, cancel like and other operation records; the follow-up trajectory record includes: sending emails, lead assignment, writing follow-up, intelligent identification of customer information, creating users and other operation records, so as to recommend appropriate marketing materials according to the customer's behavior trajectory when applying.

[0073] In some embodiments, the interest distribution acquisition module 23 further includes: a text interest distribution acquisition module 231, which is used to extract the customer's interest distribution by performing text keyword analysis on the message data, for example but not limitation, such as obtaining the products that the customer is interested in among marketing products based on an existing text intent recognition model using the message data as input data; a behavioral interest distribution acquisition module 232, which is used to extract the customer's interest distribution by analyzing the customer's behavioral trajectory, for example but not limitation, such as when a customer visits or views a service staff business card under a certain marketing category, a model is established for the category to influence the existing user marketing strategy to analyze user preferences based on customer behavior trajectories.

[0074] In some of the embodiments, the customer intention can also be determined by analyzing and judging the customer clues. Optionally, a behavior analysis model can be established based on an existing neural network model based on customer clues and customer intentions of previous customers, and the customer clues can be used as input for model training to determine the customer's intended behavior.

[0075] In some of the embodiments, the dedicated service personnel and / or other service personnel are provided with the authority to view customer leads and record the customer's note information through a note operation.

[0076] It should be noted that the above modules can be functional modules or program modules, and can be implemented by software or hardware. For modules implemented by hardware, the above modules can be located in the same processor; or the above modules can be located in different processors in any combination.

[0077] In addition, combined Figure 1-2 The customer lead sharing method described in the embodiment of the present application can be implemented by a computer device. The computer device may include a processor and a memory storing computer program instructions.

[0078] Specifically, the processor may include a central processing unit (CPU), or an application-specific integrated circuit (ASIC), or may be configured to implement one or more integrated circuits of the embodiments of the present application.

[0079] Among them, the memory may include a large capacity memory for data or instructions. By way of example and not limitation, the memory may include a hard disk drive (HDD), a floppy disk drive, a solid state drive (SSD), a flash memory, an optical disk, a magneto-optical disk, a magnetic tape, or a universal serial bus (USB) drive, or a combination of two or more of these. Where appropriate, the memory may include a removable or non-removable (or fixed) medium. Where appropriate, the memory may be inside or outside the data processing device. In a specific embodiment, the memory is a non-volatile memory. In a specific embodiment, the memory includes a read-only memory (ROM) and a random access memory (RAM). Where appropriate, the ROM may be a mask-programmed ROM, a programmable ROM (Programmable Read-Only Memory, PROM for short), an erasable PROM (Erasable Programmable Read-Only Memory, EPROM for short), an electrically erasable PROM (Electrically Erasable Programmable Read-Only Memory, EEPROM for short), an electrically alterable ROM (Electrically Alterable Read-Only Memory, EAROM for short) or a flash memory (FLASH) or a combination of two or more of these. Under appropriate circumstances, the RAM can be a static random access memory (SRAM) or a dynamic random access memory (DRAM), wherein the DRAM can be a fast page mode dynamic random access memory (FPMDRAM), an extended data output dynamic random access memory (EDODRAM), a synchronous dynamic random access memory (SDRAM), etc.

[0080] The memory may be used to store or cache various data files required for processing and / or communication, as well as possible computer program instructions executed by the processor.

[0081] The processor implements any one of the customer lead sharing methods in the above embodiments by reading and executing computer program instructions stored in the memory.

[0082] In some embodiments, the computer device may further include a communication interface and a bus, wherein the processor, the memory, and the communication interface are connected via the bus and communicate with each other.

[0083] The communication interface is used to realize the communication between the modules, devices, units and / or equipment in the embodiments of the present application. The communication port can also realize data communication with other components such as: external devices, image / data acquisition equipment, databases, external storage and image / data processing workstations.

[0084] The bus includes hardware, software or both, and couples the components of the computer device to each other. The bus includes but is not limited to at least one of the following: data bus, address bus, control bus, expansion bus, and local bus. By way of example and not limitation, the bus may include an Accelerated Graphics Port (AGP) or other graphics bus, an Extended Industry Standard Architecture (EISA) bus, a Front Side Bus (FSB), a HyperTransport (HT) interconnect, an Industry Standard Architecture (ISA) bus, an InfiniBand interconnect, a Low Pin Count (LPC) bus, a memory bus, a Micro Channel Architecture (MCA) bus, a Peripheral Component Interconnect (PCI) bus, a PCI-Express (PCI-X) bus, a Serial Advanced Technology Attachment (SATA) bus, a Video Electronics Standards Association Local Bus (VLB) bus, or other suitable buses or a combination of two or more of these. Where appropriate, the bus may include one or more buses. Although embodiments of the present application describe and illustrate a particular bus, the present application contemplates any suitable bus or interconnect.

[0085] The computer device can execute the customer lead sharing method in the embodiment of the present application based on the acquired customer information, thereby realizing the combination Figure 1 Describe the customer lead sharing method.

[0086] In addition, in combination with the customer lead sharing method in the above embodiment, the embodiment of the present application can provide a computer-readable storage medium for implementation. The computer-readable storage medium stores computer program instructions; when the computer program instructions are executed by a processor, any one of the customer lead sharing methods in the above embodiment is implemented.

[0087] The technical features of the above-described embodiments may be arbitrarily combined. To make the description concise, not all possible combinations of the technical features in the above-described embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification.

[0088] The above-mentioned embodiments only express several implementation methods of the present application, and the descriptions thereof are relatively specific and detailed, but they cannot be understood as limiting the scope of the invention patent. It should be pointed out that, for a person of ordinary skill in the art, several variations and improvements can be made without departing from the concept of the present application, and these all belong to the protection scope of the present application. Therefore, the protection scope of the patent of the present application shall be subject to the attached claims.

Claims

1. A customer lead sharing method, characterized in that: include: A customer information acquisition step is used to acquire the message data generated by the customer's message dialogue with his / her exclusive service personnel and the role data generated by the customer's role performing operations as the customer information; The customer clue acquisition step is used to extract customer clues based on the customer information, wherein the customer clues include attribute information, behavior trajectory and interest distribution; the customer clue acquisition step includes: a behavior track acquisition step, for acquiring the behavior track generated by the customer operation in the role data through records, wherein the behavior track includes enterprise WeChat track records, mini program track records and customer follow-up track records; the operation records of enterprise WeChat track records include adding friends, entering group chats, scanning QR codes to add friends, scanning QR codes to enter groups, customers canceling friend relationships, employees canceling friend relationships, exiting group chats, editing customer details, customer inheritance, and customer group inheritance; the operation records of mini program track records include: saving address books, accessing business cards, browsing pages, sharing business cards, adding WeChat, making calls, viewing product categories, viewing content tags, downloading, customer leaving information, liking, and canceling liking; the operation records of customer follow-up track records include: sending emails, assigning leads, writing follow-ups, intelligently identifying customer information, and creating users; The interest distribution acquisition step is used to extract the interest distribution of the customer based on the message data and behavior trajectory, and to establish a behavior analysis model based on the customer clues and customer intentions of previous customers, and to use the customer clues as input to perform model training and determine the customer's intended behavior. The interest distribution acquisition step further includes: A text interest distribution acquisition step is used to extract the customer's interest distribution by performing text keyword analysis on the message data; A behavior interest distribution acquisition step, for extracting the customer's interest distribution by analyzing the customer's behavior trajectory; The customer lead sharing step is used to push and display the customer leads to corresponding dedicated service personnel.

2. The customer lead sharing method according to claim 1, characterized in that: The customer lead acquisition step further includes: The attribute information acquisition step is used to acquire the pre-stored or updated attribute information of the client by identifying the role data.

3. The customer lead sharing method according to claim 1 or 2, characterized in that: The dedicated service personnel and / or other service personnel are provided with the authority to view customer leads and record the customer's note information through the note operation.

4. A customer lead sharing system, characterized in that: include: The customer information acquisition module is used to acquire the message data generated by the customer's message dialogue with his exclusive service personnel and the role data generated by the customer's role execution operation as customer information; A customer clue acquisition module, used to extract customer clues based on the customer information, wherein the customer clues include attribute information, behavior trajectory and interest distribution; The customer lead acquisition module includes: A behavior track acquisition module is used to obtain the behavior track generated by the customer operation in the role data through records. The behavior track includes enterprise WeChat track records, mini program track records and customer follow-up track records. The operation records of enterprise WeChat track records include adding friends, entering group chats, scanning QR codes to add friends, scanning QR codes to enter groups, customers canceling friend relationships, employees canceling friend relationships, exiting group chats, editing customer details, customer inheritance, and customer group inheritance. The operation records of mini program track records include: saving address books, accessing business cards, browsing pages, sharing business cards, adding WeChat, making calls, viewing product categories, viewing content tags, downloading, customer leaving information, liking, and canceling likes. The operation records of customer follow-up track records include: sending emails, assigning leads, writing follow-ups, intelligently identifying customer information, and creating users. An interest distribution acquisition module is used to extract the interest distribution of the customer based on the message data and behavior trajectory, and to establish a behavior analysis model based on the customer clues and customer intentions of previous customers, and to use the customer clues as input to perform model training and determine the customer's intended behavior. The interest distribution acquisition module further includes: A text interest distribution acquisition module, used to extract the customer's interest distribution by performing text keyword analysis on the message data; A behavior interest distribution acquisition module, used to extract the customer's interest distribution by analyzing the customer's behavior trajectory; The customer lead sharing module is used to push and display the customer leads to corresponding exclusive service personnel.

5. The customer lead sharing system according to claim 4, characterized in that: The customer lead acquisition module further includes: The attribute information acquisition module is used to acquire the pre-stored or updated attribute information of the customer by identifying the role data.

6. The customer lead sharing system according to claim 4 or 5, characterized in that: The dedicated service personnel and / or other service personnel are provided with the authority to view customer leads and record the customer's note information through the note operation.

7. A computer device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that: When the processor executes the computer program, the customer lead sharing method according to any one of claims 1 to 3 is implemented.

8. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the program is executed by a processor, the customer lead sharing method according to any one of claims 1 to 3 is implemented.

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