Assistance methods, devices, equipment, media and products

Abstract

The embodiments of the present disclosure disclose an assistance method, device, equipment, medium and product, the method comprising: receiving the location information of the assistance service personnel, the location information of the assistance service personnel is used to indicate the location of the second mobile terminal corresponding to the assistance service processing personnel; and displaying the location information of the assistance service personnel. The technical solution can ensure that the user can know the location of the assistance service processing personnel, avoid the user's nervousness and the user's repeated requests for assistance services, improve the reliability of the assistance service, and improve the user experience.

Description

Technical Field

[0001] The present disclosure relates to the field of communication technology, and in particular to an assistance method, device, equipment, medium and product. Background Art

[0002] With the development of science and technology, the Internet has begun to play an increasingly important role in people's lives. Internet-based smart life services such as smart travel and food delivery have become more and more common, providing great convenience to people's lives. However, while smart life brings convenience to people, it also poses some safety hazards. Taking online car-hailing services as an example, users may encounter emergencies (such as car accidents, disputes with others, etc.) while taking online car-hailing services. Users can request assistance services for such emergencies. For example, the user can dial the number provided by the assistance service provider, and communicate with the assistance service provider through voice communication when the call is connected, report the emergency and request the assistance service provider to provide assistance services.

[0003] With the development of technology, users have more and more communication options when making calls. In related technologies, in order to improve communication efficiency, users can communicate with assistance service providers through video calls with higher communication efficiency when the call is connected. However, during the video call, users cannot timely learn the real-time status of the assistance service they requested, which may cause users to engage in dangerous behaviors due to excessive tension, making the user's safety unable to be guaranteed, and may also cause users to repeatedly request assistance services, wasting the human resources of the assistance service provider, thereby reducing the reliability of the assistance service and damaging the user experience. Summary of the invention

[0004] The embodiments of the present disclosure provide an assistance method, device, equipment, medium and product.

[0005] In a first aspect, an embodiment of the present disclosure provides an assistance method, which is applied to a first mobile terminal and includes:

[0006] receiving the assistance service personnel location information, where the assistance service personnel location information is used to indicate the location of a second mobile terminal corresponding to the assistance service processing personnel;

[0007] Displays the location information of assisting service personnel.

[0008] Furthermore, the assisting service personnel location information is sent by the second mobile terminal in response to the target triggering operation.

[0009] Furthermore, the method further comprises:

[0010] receiving connection status information, the connection status information including at least one of identity information of an assisting service connecting party corresponding to the assisting service connecting terminal and a call duration of a video call between the first mobile terminal and the assisting service connecting terminal, the assisting service connecting terminal being used to send assisting service allocation information in response to an instruction of the assisting service connecting party, the assisting service allocation information being used to instruct an assisting service processing personnel to process the assisting service;

[0011] Displays the connection status information.

[0012] Furthermore, the connection status information is sent when the assisting service connection end detects that the video call between the first mobile terminal and the assisting service connection end is ended.

[0013] Furthermore, the connection status information is displayed, including:

[0014] The connection status information is displayed in the timeline list according to the first time when the connection status information is received.

[0015] Further, the method further includes: receiving allocation status information, the allocation status information including the time when the assistance service connection end sends the assistance service allocation information, the assistance service allocation information is used to instruct the assistance service processing personnel to handle the assistance service, and the assistance service connection end is used to send the assistance service allocation information in response to the instruction of the assistance service connection party;

[0016] Displays allocation status information.

[0017] Furthermore, the allocation status information is sent when the assisting service connection end detects that the video call between the first mobile terminal and the assisting service connection end is ended.

[0018] Furthermore, the allocation status information is displayed, including:

[0019] The allocation status information is displayed in the timeline list according to the second time when the allocation status information is received.

[0020] Furthermore, the method further comprises:

[0021] receiving processing status information, the processing status information including at least one of a time when the second mobile terminal sends the assistance service allocation confirmation information and a time when the assistance service processing personnel is expected to arrive at the location of the first mobile terminal, the second mobile terminal corresponds to the assistance service processing personnel, and the assistance service allocation confirmation information is used to instruct the assistance service processing personnel to start processing the assistance service;

[0022] Displays processing status information.

[0023] Further, the assistance service allocation confirmation information is sent by the second mobile terminal in response to the third trigger operation.

[0024] Furthermore, processing status information is displayed, including:

[0025] The processing status information is displayed in the timeline list according to the third time when the processing status information is received.

[0026] Furthermore, the method further comprises:

[0027] In response to the first trigger operation, a call processing request message is sent, where the call processing request message is used to indicate that the first mobile terminal requests to have a video call with the second mobile terminal.

[0028] Furthermore, the method further comprises:

[0029] Receive the suspended call information sent by the second mobile terminal and display the suspended call information, where the suspended call information is used to instruct the second mobile terminal to refuse the video call with the first mobile terminal, and the suspended call information includes information input by the operator through the second mobile terminal.

[0030] Furthermore, the method further comprises:

[0031] receiving a processing completion message sent by the second mobile terminal, and displaying a collaborative service confirmation page in response to the processing completion message, wherein the processing completion message is used to prompt the processing personnel that the assistance service has been completed;

[0032] In response to the second trigger operation detected by processing the collaborative service prompt page, a processing completion confirmation message is sent, where the processing completion confirmation message is used to indicate that the assistance service is confirmed to have been processed.

[0033] In a second aspect, an assistance method is provided in an embodiment of the present disclosure. The method is applied to assist a service connection terminal, including:

[0034] Send connection status information, the connection status information includes at least one of the identity information of the assisting service connecting party corresponding to the assisting service connecting end and the call duration of the video call between the first mobile terminal and the assisting service connecting end, the assisting service connecting end is used to send assisting service allocation information in response to the instruction of the assisting service connecting party, and the assisting service allocation information is used to instruct the assisting service processing personnel to handle the assisting service.

[0035] Furthermore, the connection status information is sent, including:

[0036] When it is detected that the video call between the first mobile terminal and the assisting service connection end is ended, connection status information is sent.

[0037] In a third aspect, an embodiment of the present disclosure provides an assistance method, which is applied to assist a service connection terminal, including:

[0038] Send allocation status information, the allocation status information includes the time when the assistance service connection end sends the assistance service allocation information, the assistance service allocation information is used to instruct the assistance service processing personnel to handle the assistance service, and the assistance service connection end is used to send the assistance service allocation information in response to the instruction of the assistance service connection party.

[0039] Further, sending the allocation status information includes:

[0040] The allocation state information is sent when it is detected that the video call between the first mobile terminal and the auxiliary service connection end ends.

[0041] Furthermore, before sending the allocation status information, the method further includes:

[0042] Acquire the location of the first mobile terminal and the assistance service areas corresponding to the at least two processing personnel respectively;

[0043] The assistance service processing personnel is determined according to the location of the first mobile terminal and the assistance service area, and the assistance service allocation information is sent to the second mobile terminal corresponding to the assistance service processing personnel.

[0044] In a fourth aspect, an embodiment of the present disclosure provides an assistance method, which is applied to a second mobile terminal and includes:

[0045] The assisting service personnel location information is sent, where the assisting service personnel location information is used to indicate the location of the second mobile terminal, and the second mobile terminal corresponds to the assisting service processing personnel.

[0046] Furthermore, the location information of the assisting service personnel is sent, including:

[0047] In response to the target triggering operation, the assisting service personnel location information is sent.

[0048] Furthermore, the method further comprises:

[0049] Send processing status information, the processing status information includes at least one of the time when the assistance service allocation confirmation information is sent and the time when the processing personnel of the assistance service corresponding to the second mobile terminal is expected to arrive at the location of the first mobile terminal, and the assistance service allocation confirmation information is used to instruct the processing personnel to start processing the assistance service.

[0050] Furthermore, the method further comprises:

[0051] Receiving and processing call request information, and displaying the processing call request information, where the processing call request information is used to indicate that the first mobile terminal requests to make a video call with the second mobile terminal;

[0052] In response to a fourth trigger operation, connecting a video call with the first mobile terminal;

[0053] Or, in response to the fifth trigger operation, a call suspension information input page is displayed, and in response to the sixth trigger operation detected through the call suspension information input page, a call suspension information is sent, the call suspension information is used to instruct the second mobile terminal to refuse to make a video call, and the call suspension information includes information input through the call suspension information input page.

[0054] Furthermore, before sending the processing status information, the method further includes:

[0055] receiving assistance service allocation information, and displaying a collaborative service prompt page in response to the assistance service allocation information;

[0056] The assistance service assignment confirmation message is sent in response to a third trigger operation detected by processing the collaboration service prompt page.

[0057] In a fifth aspect, an embodiment of the present disclosure provides an assisting device, which is located in a first mobile terminal and includes:

[0058] a location information receiving module, configured to receive location information of an assistance service personnel, where the location information of the assistance service personnel is used to indicate the location of a second mobile terminal corresponding to the assistance service processing personnel;

[0059] The location information display module is configured to display the location information of the assisting service personnel.

[0060] In a sixth aspect, an assisting device is provided in an embodiment of the present disclosure. The assisting device is located at an assisting service connection end and includes:

[0061] The connection status information sending module is configured to send connection status information, wherein the connection status information includes at least one of the identity information of the assisting service connecting party corresponding to the assisting service connecting end and the call duration of the video call between the first mobile terminal and the assisting service connecting end. The assisting service connecting end is used to send assisting service allocation information in response to the instruction of the assisting service connecting party, and the assisting service allocation information is used to instruct the assisting service processing personnel to handle the assisting service.

[0062] In a seventh aspect, an assisting device is provided in an embodiment of the present disclosure. The assisting device is located at an assisting service connection end and includes:

[0063] The allocation status information sending module is configured to send allocation status information, the allocation status information includes the time when the assistance service connection end sends the assistance service allocation information, the assistance service allocation information is used to instruct the assistance service processing personnel to handle the assistance service, and the assistance service connection end is used to send the assistance service allocation information in response to the instruction of the assistance service connection party.

[0064] In an eighth aspect, an embodiment of the present disclosure provides an assisting device, which is located in a second mobile terminal and includes:

[0065] The location information sending module is configured to send the assisting service personnel location information, where the assisting service personnel location information is used to indicate the location of the second mobile terminal.

[0066] In a ninth aspect, an embodiment of the present disclosure provides an electronic device, comprising a memory, a processor, and a computer program stored in the memory, wherein the processor executes the computer program to implement any one of the methods in the first aspect.

[0067] In the tenth aspect, an embodiment of the present disclosure provides an electronic device, comprising a memory, a processor, and a computer program stored in the memory, wherein the processor executes the computer program to implement any one of the methods in the second aspect.

[0068] In an eleventh aspect, an embodiment of the present disclosure provides an electronic device, comprising a memory, a processor, and a computer program stored in the memory, wherein the processor executes the computer program to implement any one of the methods in the third aspect.

[0069] In the twelfth aspect, an embodiment of the present disclosure provides an electronic device, comprising a memory, a processor, and a computer program stored on the memory, wherein the processor executes the computer program to implement any one of the methods in the fourth aspect.

[0070] In the thirteenth aspect, a computer-readable storage medium is provided in an embodiment of the present disclosure, on which computer instructions are stored, and when the computer instructions are executed by a processor, any method in the first aspect is implemented.

[0071] In the fourteenth aspect, a computer-readable storage medium is provided in an embodiment of the present disclosure, on which computer instructions are stored, and when the computer instructions are executed by a processor, any method in the second aspect is implemented.

[0072] In a fifteenth aspect, a computer-readable storage medium is provided in an embodiment of the present disclosure, on which computer instructions are stored, and when the computer instructions are executed by a processor, the method of any one of the third aspects of the claim is implemented.

[0073] In the sixteenth aspect, a computer-readable storage medium is provided in an embodiment of the present disclosure, on which computer instructions are stored, and when the computer instructions are executed by a processor, any method in the fourth aspect is implemented.

[0074] In the seventeenth aspect, a computer program product is provided in an embodiment of the present disclosure, which includes computer instructions, and when the computer instructions are executed by a processor, the method of any one of the first aspects is implemented.

[0075] In the eighteenth aspect, a computer program product is provided in an embodiment of the present disclosure, which includes computer instructions, and when the computer instructions are executed by a processor, the method of any one of the second aspects is implemented.

[0076] In the nineteenth aspect, a computer program product is provided in an embodiment of the present disclosure, which includes computer instructions, and when the computer instructions are executed by a processor, the method of any one of the third aspects is implemented.

[0077] In the twentieth aspect, a computer program product is provided in an embodiment of the present disclosure, which includes computer instructions, and when the computer instructions are executed by a processor, the method of any one of the fourth aspects is implemented.

[0078] The technical solution provided by the embodiments of the present disclosure may have the following beneficial effects:

[0079] The technical solution provided by the embodiment of the present disclosure can ensure that the user can know the location of the assistance service processing personnel (i.e., the location of the second mobile terminal) by receiving the assistance service personnel location information indicating the location of the second mobile terminal corresponding to the assistance service processing personnel and displaying the assistance service personnel location information, thereby avoiding user tension and repeated requests for assistance services by users, thereby improving the reliability of the assistance service and the user experience.

[0080] It is to be understood that the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the present disclosure. BRIEF DESCRIPTION OF THE DRAWINGS

[0081] Other features, objectives and advantages of the present disclosure will become more apparent through the following detailed description of non-limiting embodiments in conjunction with the accompanying drawings. In the accompanying drawings:

[0082] Figure 1 A schematic block diagram showing an assistance service system according to an embodiment of the present disclosure is shown;

[0083] Figure 2 A flowchart showing an assistance method according to an embodiment of the present disclosure;

[0084] Figure 3 A flowchart showing an assistance method according to an embodiment of the present disclosure;

[0085] Figure 4 A flowchart showing an assistance method according to an embodiment of the present disclosure;

[0086] Figure 5 A flowchart showing an assistance method according to an embodiment of the present disclosure;

[0087] Figure 6 A flowchart showing an assistance method according to an embodiment of the present disclosure;

[0088] Figure 7 A schematic structural block diagram of a video assistance device according to an embodiment of the present disclosure is shown;

[0089] Figure 8 A schematic structural block diagram of a video assistance device according to an embodiment of the present disclosure is shown;

[0090] Fig. 9 A schematic structural block diagram of a video assistance device according to an embodiment of the present disclosure is shown;

[0091] Fig.10 A schematic structural block diagram of a video assistance device according to an embodiment of the present disclosure is shown;

[0092] Fig.11 A schematic structural block diagram of an electronic device according to an embodiment of the present disclosure is shown;

[0093] Fig.12 It is a schematic diagram of the structure of an electronic device suitable for implementing the assistance method according to an embodiment of the present disclosure. DETAILED DESCRIPTION

[0094] Hereinafter, exemplary embodiments of the present disclosure will be described in detail with reference to the accompanying drawings so that those skilled in the art can easily implement them. In addition, for the sake of clarity, parts not related to the description of the exemplary embodiments are omitted in the accompanying drawings.

[0095] In the present disclosure, it should be understood that terms such as "include" or "have" are intended to indicate the presence of features, numbers, steps, behaviors, components, parts, or a combination thereof disclosed in the specification, and do not exclude the possibility that one or more other features, numbers, steps, behaviors, components, parts, or a combination thereof exist or are added.

[0096] It should also be noted that, in the absence of conflict, the embodiments and features in the embodiments of the present disclosure may be combined with each other. The present disclosure will be described in detail below with reference to the accompanying drawings and in combination with the embodiments.

[0097] The details of the embodiments of the present disclosure are described in detail below through specific examples.

[0098] In order to enable those skilled in the art to use the content of this disclosure, the following implementation is provided in conjunction with the specific application scenario "seeking assistance service". For those skilled in the art, the general principles defined herein can be applied to other embodiments and application scenarios without departing from the spirit and scope of this disclosure. Although this disclosure is mainly described around the taxi hailing service, it should be understood that this is only an exemplary embodiment.

[0099] In the present disclosure, the person, entity or tool that requests or orders assistance services may be the same as or different from the person, entity or tool that pays for the assistance services. The terms "assistance service provider" and "provider" and "supplier" in the present disclosure may be used interchangeably to refer to the person, entity or tool that can provide assistance services. The term "user" in the present disclosure may refer to the person, entity or tool that requests assistance services or orders assistance services. For example, the user may be a passenger, a driver, an operator, etc., or any combination thereof. In the present disclosure, "passenger" and "passenger terminal" may be used interchangeably, and "driver" and "driver terminal" may be used interchangeably.

[0100] The positioning technology used in the present disclosure may be based on the Global Positioning System (GPS), the Global Navigation Satellite System (GLONASS), the Compass Navigation System (COMPASS), the Galileo Positioning System, the Quasi-Zenith Satellite System (QZSS), the Wireless Fidelity (WiFi) positioning technology, etc., or any combination thereof. One or more of the above positioning systems may be used interchangeably in the present disclosure.

[0101] As mentioned above, in the related technology, when seeking assistance services, users can dial the numbers provided by the assistance service provider, such as 110, 119, 120, 122, and other numbers provided by security service providers, and communicate with the assistance service provider through a video call when the call is connected. However, during the video call, the user cannot timely learn the real-time status of the assistance service he requested, which may cause the user to engage in dangerous behavior due to excessive tension, making the user's safety unable to be guaranteed, and may also cause the user to repeatedly request assistance services, wasting the human resources of the assistance service provider, thereby reducing the reliability of the assistance service and damaging the user experience.

[0102] In view of the above-mentioned defects, in this embodiment, an assistance method is proposed, which receives connection status information and displays the connection status information; and / or receives allocation status information and displays the allocation status information; and / or receives processing status information and displays the processing status information, thereby ensuring that the user can know the real-time status of the assistance service requested by the user in at least one of the following situations: when the assistance service has not yet been allocated, when the assistance service has been allocated, and when the assistance service processing personnel has started to process the assistance service, thereby avoiding user tension and repeated requests for assistance services by the user, improving the reliability of the assistance service and improving the user experience.

[0103] Figure 1 A schematic block diagram of an assistance service system according to an embodiment of the present disclosure is shown. For example, the assistance service system can be an online transportation service platform applied to transportation services such as taxis, chauffeur services, driver rentals, or any combination thereof; it can also be applied to other Internet service platforms with online order scenarios such as express services and food delivery services. The embodiments of the present disclosure do not specifically limit the application scenarios of the assistance service system.

[0104] like Figure 1 As shown, the assistance service system may include a network 110 , a first mobile terminal 120 , an assistance service connection terminal 130 , and a second mobile terminal 140 .

[0105] In some embodiments, the assistance service connection terminal 130 may be a single server or a server group. The server group may be centralized or distributed (for example, the assistance service connection terminal 130 may be a distributed system). In some embodiments, the assistance service connection terminal 130 may be local or remote relative to the terminal. For example, the assistance service connection terminal 130 may access information and / or data stored in at least one of the first mobile terminal 120 and the second mobile terminal 130 via the network 110. As another example, the assistance service connection terminal 130 may be directly connected to at least one of the first mobile terminal 120 and the second mobile terminal 130 to access the stored information and / or data. In some embodiments, the assistance service connection terminal 130 may be implemented on a cloud platform; as an example only, the cloud platform may include a private cloud, a public cloud, a hybrid cloud, a community cloud, a distributed cloud, an inter-cloud, a multi-cloud, etc., or any combination thereof.

[0106] In some embodiments, the user of the assistance service connection terminal 130 may be the person who actually connects the assistance service, or may be another person other than the person who actually connects the assistance service, or an assistance service automatic connection program.

[0107] The network 110 may be used for the exchange of information and / or data. In some embodiments, one or more components in the service order payment system 100 (e.g., the first mobile terminal 120, the assistance service connection terminal 130, and the second mobile terminal 140) may send information and / or data to other components. In some embodiments, the network 110 may be any type of wired or wireless network, or a combination thereof. As an example only, the network 110 may include a wired network, a wireless network, a fiber optic network, a telecommunication network, an intranet, the Internet, a local area network (LAN), a wide area network (WAN), a wireless local area network (WLAN), a metropolitan area network (MAN), a wide area network (WAN), a public switched telephone network (PSTN), a Bluetooth network, a ZigBee network, or a near field communication (NFC) network, or any combination thereof. In some embodiments, the network 110 may include one or more network access points. For example, the network 110 may include wired or wireless network access points, such as base stations and / or network switching nodes, through which one or more components of the service order payment system 100 may connect to the network 110 to exchange data and / or information.

[0108] In some embodiments, the first mobile terminal 120 may include a mobile device, a tablet computer, a laptop computer, or a built-in device in a motor vehicle, or any combination thereof. In some embodiments, the mobile device may include a smart home device, a wearable device, a smart mobile device, a virtual reality device, or an augmented reality device, or any combination thereof. In some embodiments, the smart home device may include a smart lighting device, a control device for a smart electrical device, a smart monitoring device, a smart TV, a smart camera, or an intercom, or any combination thereof. In some embodiments, the wearable device may include a smart bracelet, a smart shoelace, a smart glass, a smart helmet, a smart watch, smart clothing, a smart backpack, a smart accessory, or any combination thereof. In some embodiments, the smart mobile device may include a smart phone, a personal digital assistant (PDA), a gaming device, a navigation device, or a point of sale (POS) device, or any combination thereof. In some embodiments, the virtual reality device and / or the augmented reality device may include a virtual reality helmet, a virtual reality glass, a virtual reality patch, an augmented reality helmet, an augmented reality glass, or an augmented reality patch, or any combination thereof. For example, the virtual reality device and / or the augmented reality device may include various virtual reality products, etc. In some embodiments, the built-in device in the motor vehicle may include an onboard computer, an onboard TV, etc. In some embodiments, the first mobile terminal 120 may be a device with positioning technology. In some embodiments, the first mobile terminal 120 may send positioning information to the assistance service connection terminal 130 and / or the second mobile terminal 140 .

[0109] In some embodiments, the second mobile terminal 140 may be a device similar to or identical to the first mobile terminal 120. In some embodiments, the second mobile terminal 140 may be a device with positioning technology. In some embodiments, the second mobile terminal 140 may send positioning information to the assistance service connection terminal 130 and / or the first mobile terminal 120.

[0110] Figure 2 FIG. 1 is a flowchart of an assistance method according to an embodiment of the present disclosure. The execution subject of the assistance method is a first mobile terminal, such as Figure 2 As shown, the assistance method includes steps S101 to S102:

[0111] In step S101, the location information of the assisting service personnel is received.

[0112] The assisting service personnel location information is used to indicate the location of the second mobile terminal corresponding to the assisting service processing personnel.

[0113] Specifically, the location of the second mobile terminal corresponding to the processing personnel of the assistance service can be understood as the location of the processing personnel using the second mobile terminal, and the location of the second mobile terminal can be determined by acquiring the positioning information of the second mobile terminal.

[0114] In step S102, the location information of the assisting service personnel is displayed.

[0115] Specifically, the first mobile terminal can display the location information of the assistance service personnel through one or more of the human-computer interaction devices such as a display screen, a touch screen, a speaker, and a vibration motor provided on the first mobile terminal. For example, taking a taxi hailing service as an example, when the user requesting the assistance service is a passenger, the location information of the assistance service personnel can be displayed through the display page of the passenger-side application running on the first mobile terminal.

[0116] The technical solution provided by the embodiment of the present disclosure can ensure that the user can know the location of the assistance service processing personnel (i.e., the location of the second mobile terminal) by receiving the assistance service personnel location information indicating the location of the second mobile terminal corresponding to the assistance service processing personnel and displaying the assistance service personnel location information, thereby avoiding user tension and repeated requests for assistance services by users, thereby improving the reliability of the assistance service and the user experience.

[0117] In an optional implementation of this embodiment, the assisting service personnel location information is sent by the second mobile terminal in response to a target triggering operation.

[0118] Specifically, the target trigger operation may be an operation in which at least one control (such as a button control, a slider control, etc.) displayed on the touch screen of the second mobile terminal is triggered. The embodiments of the present disclosure do not specifically limit the implementation method of the target trigger operation. For example, the second mobile terminal may display a target trigger button, and the processing personnel may operate the target trigger button to enable the second mobile terminal to detect the target trigger operation, so as to send the assisting service personnel location information in response to the target trigger operation.

[0119] In the technical solution provided by the embodiment of the present disclosure, the assisting service personnel's location information is sent by the second mobile terminal in response to a target trigger operation, which can facilitate the assisting service personnel to control whether to send the assisting service personnel's location information, and avoid sending the assisting service personnel's location information when the assisting service personnel's location is inconvenient to display to the user.

[0120] In an optional implementation of this embodiment, the method further includes the following steps:

[0121] Receive connection status information.

[0122] The connection status information includes at least one of the identity information of the assisting service connection party corresponding to the assisting service connection terminal and the call duration of the video call between the first mobile terminal and the assisting service connection terminal. The assisting service connection terminal is used to send the assisting service allocation information in response to the instruction of the assisting service connection party. The assisting service allocation information is used to instruct the assisting service processing personnel to process the assisting service.

[0123] Displays the connection status information.

[0124] Specifically, when the assistance service connection end is operated by an operator of a call center, and the video call between the first mobile terminal and the assistance service connection end is connected by the operator, the identity information of the assistance service connection party may be information of the unit to which the operator belongs; when the assistance service connection end runs an assistance service automatic connection program, and the video call between the first mobile terminal and the assistance service connection end is automatically connected by the assistance service automatic connection program, the identity information of the assistance service connection party may be information of the assistance service automatic connection program, such as the name and version number of the assistance service automatic connection program.

[0125] The call duration of the video call between the first mobile terminal and the assisting service connection end may be understood as the length of time from the moment the video call between the first mobile terminal and the assisting service connection end is connected to the moment the connection status information is generated.

[0126] The first mobile terminal can display the connection status information through one or more of the human-computer interaction devices provided on the first mobile terminal, such as a display screen, a touch screen, a speaker, and a vibration motor. For example, taking a taxi hailing service as an example, when the user requesting the assistance service is a passenger, the connection status information can be displayed through the display page of the passenger-side application running on the first mobile terminal.

[0127] In the technical solution provided by the embodiment of the present disclosure, by receiving the connection status information and displaying the connection status information, it can be ensured that the connection status information can be displayed to the user who requests the assistance service in a timely manner, so that the user can promptly know the real-time connection status of the assistance service for himself, avoid user panic, and improve the user experience.

[0128] In an optional implementation of this embodiment, the connection status information is sent when the assisting service connection end detects that the video call between the first mobile terminal and the assisting service connection end is ended.

[0129] In the technical solution provided by the embodiment of the present disclosure, when the video call between the first mobile terminal and the assistance service connection end ends, it can be understood that the assistance service has been assigned to a determined assistance service handler at this time, and the assignment status information has been determined. By enabling the assistance service connection end to send the connection status information when the video call between the first mobile terminal and the assistance service connection end ends, it can be ensured that the connection status information displayed to the user requesting the assistance service will not change again, thereby avoiding multiple sending of the connection status information due to changes in the connection status information.

[0130] In an optional implementation of this embodiment, displaying the connection status information includes:

[0131] The connection status information is displayed in the timeline list according to the first time when the connection status information is received.

[0132] In the technical solution provided by the embodiment of the present disclosure, by displaying the connection status information in a timeline list according to the first moment of receiving the connection status information, a user requesting assistance service can clearly know the moment when he obtains the connection status information through the first mobile terminal, and the user can intuitively perceive the time distribution of the connection status information, thereby improving the user experience.

[0133] In an optional implementation of this embodiment, the method further includes the following steps:

[0134] Receive allocation status information.

[0135] The allocation status information includes the time when the assistance service connection end sends the assistance service allocation information, the assistance service allocation information is used to instruct the assistance service processing personnel to handle the assistance service, and the assistance service connection end is used to send the assistance service allocation information in response to the instruction of the assistance service connection party;

[0136] Displays allocation status information.

[0137] Specifically, the moment when the assistance service connection end sends the assistance service allocation information can be understood as the moment when the assistance service connection party corresponding to the assistance service connection end allocates the assistance service to the processing personnel for processing. The assistance service connection end can send the allocation status information after the assistance service connection party allocates the assistance service to the processing personnel. The processing personnel who confirms the processing of the assistance service can be automatically determined by the assistance service connection end, or manually determined by the operator of the assistance service connection end. For example, the assistance service connection end can receive the positioning information sent by the first mobile terminal, and obtain the position of the first mobile terminal according to the positioning information, determine the assistance service areas corresponding to at least two processing personnel respectively by reading the assistance service area information stored in advance, and determine the processing personnel corresponding to the assistance service area where the first mobile terminal is located according to the position of the first mobile terminal, that is, the processing personnel of the assistance service, and send the assistance service allocation information to the second mobile terminal corresponding to the processing personnel of the assistance service.

[0138] The first mobile terminal can display the allocation status information through one or more of a human-computer interaction device such as a display screen, a touch screen, a speaker, and a vibration motor provided on the first mobile terminal. For example, taking a taxi hailing service as an example, when the user requesting the assistance service is a passenger, the allocation status information can be displayed through a display page of a passenger-side application running on the first mobile terminal.

[0139] In the technical solution provided by the embodiment of the present disclosure, by receiving allocation status information and displaying the allocation status information, it can be ensured that the connection status information can be displayed to the user requesting the assistance service in a timely manner, so that the user can promptly know the real-time allocation status of the assistance service for himself, avoid user panic, and improve the user experience.

[0140] In an optional implementation of this embodiment, the allocation status information is sent when the assisting service connecting end detects that the video call between the first mobile terminal and the assisting service connecting end is ended.

[0141] In the technical solution provided by the embodiment of the present disclosure, when the video call between the first mobile terminal and the assistance service connection end ends, it can be understood that the assistance service has been assigned to a determined processing person at this time, and the assignment status information has been determined. By making the assistance service connection end send the assignment status information when the video call between the first mobile terminal and the assistance service connection end ends, it can be ensured that the assignment status information displayed to the user requesting the assistance service will not change, and avoid sending the assignment status information multiple times due to changes in the assignment status information.

[0142] In an optional implementation of this embodiment, the allocation status information is displayed, including:

[0143] The allocation status information is displayed in the timeline list according to the second time when the allocation status information is received.

[0144] In the technical solution provided by the embodiment of the present disclosure, by displaying the allocation status information in a timeline list according to the second moment of receiving the allocation status information, a user requesting assistance service can clearly know the moment when he obtains the allocation status information through the first mobile terminal, and the user can intuitively perceive the time distribution of the allocation status information, thereby improving the user experience.

[0145] In an optional implementation of this embodiment, the method further includes the following steps:

[0146] Receive processing status information.

[0147] The processing status information includes at least one of the time when the second mobile terminal sends the assistance service allocation confirmation information and the time when the assistance service processing personnel is expected to arrive at the location of the first mobile terminal, the second mobile terminal corresponds to the assistance service processing personnel, and the assistance service allocation confirmation information is used to instruct the assistance service processing personnel to start processing the assistance service;

[0148] Displays processing status information.

[0149] Specifically, the assistance service allocation confirmation information can be sent by the second mobile terminal in response to the third trigger operation. The third trigger operation can be an operation in which at least one control (such as a button control, a slider control, etc.) in the processing collaboration service prompt page displayed by the second mobile terminal through the touch screen is triggered. The implementation method of the present disclosure does not specifically limit the implementation method of the third trigger operation. The second mobile terminal can display a third trigger button, and the processing personnel can operate the third trigger button to enable the second mobile terminal to detect the third trigger operation, so as to send the assistance service allocation confirmation information in response to the third trigger operation.

[0150] For example, the moment when the second mobile terminal corresponding to the processing personnel sends the assistance service allocation confirmation information can be understood as the moment when the processing personnel has started to process the assistance service. The second mobile terminal can receive the assistance service allocation information, and display the processing collaborative service prompt page in response to the assistance service allocation information, through which the processing collaborative service prompt page can display the corresponding prompt information to prompt the processing personnel to process the assistance service. When the third trigger operation is detected through the processing collaborative service prompt page, it can be understood that the processing personnel confirms that they have started to process the collaborative service assigned to them through the third trigger operation. At this time, the second mobile terminal sends the assistance service allocation confirmation information in response to the third trigger operation to instruct the processing personnel to start processing the assistance service.

[0151] It should be noted that the second mobile terminal may send the processing status information simultaneously with sending the assistance service allocation confirmation information; the second mobile terminal may also send the processing status information periodically at intervals of a predetermined time length after sending the assistance service allocation confirmation information.

[0152] The time when the assistance service processing personnel is expected to arrive at the location of the first mobile terminal can be understood as the time when the processing personnel is expected to meet with the user who requests the assistance service and corresponds to the first mobile terminal. The time when the assistance service processing personnel is expected to arrive at the location of the first mobile terminal can be input by the assistance service processing personnel through the second mobile terminal, or can be automatically obtained by the second mobile terminal. For example, the second mobile terminal can obtain the historical motion trajectory information of the second mobile terminal and the positioning information of the first mobile terminal, determine the location of the first mobile terminal according to the positioning information of the first mobile terminal, obtain the average moving speed of the second mobile terminal according to the historical motion trajectory information, and determine the time when the second mobile terminal is expected to arrive at the location of the first mobile terminal according to the average moving speed of the second mobile terminal and the location of the first mobile terminal, that is, the time when the processing personnel is expected to arrive at the location of the first mobile terminal.

[0153] The first mobile terminal can display the processing status information through one or more of the human-computer interaction devices provided on the first mobile terminal, such as a display screen, a touch screen, a speaker, and a vibration motor. For example, taking a taxi hailing service as an example, when the user requesting the assistance service is a passenger, the processing status information can be displayed through the display page of the passenger-side application running on the first mobile terminal.

[0154] In the technical solution provided by the embodiment of the present disclosure, by receiving processing status information and displaying the processing status information, it can be ensured that the processing status information can be displayed to the user who requests the assistance service in a timely manner, so that the user can promptly know the real-time processing status of the assistance service for himself, avoid user panic, and improve the user experience.

[0155] In an optional implementation of this embodiment, displaying processing status information includes:

[0156] The processing status information is displayed in the timeline list according to the third time when the processing status information is received.

[0157] In the technical solution provided by the embodiment of the present disclosure, by displaying the processing status information in a timeline list according to the third moment of receiving the processing status information, the user requesting the assistance service can clearly know the time distribution of obtaining the processing status information, thereby improving the user experience.

[0158] In an optional implementation of this embodiment, the method further includes the following steps:

[0159] In response to the first trigger operation, a call processing request message is sent, where the call processing request message is used to indicate that the first mobile terminal requests to have a video call with the second mobile terminal.

[0160] Specifically, the first trigger operation may be an operation in which at least one control (such as a button control, a slider control, etc.) displayed on the touch screen of the first mobile terminal is triggered. The embodiments of the present disclosure do not specifically limit the implementation method of the first trigger operation. For example. Taking a taxi hailing service as an example, when the user requesting assistance service is a passenger, a first trigger button may be displayed on the display page of a passenger-side application running on the first mobile terminal, wherein the first trigger button is equivalent to a request entry for a video call service with the second mobile terminal. By triggering the first trigger button, the user may cause the first mobile terminal to detect the first trigger operation.

[0161] In the technical solution provided by the embodiment of the present disclosure, by sending a call processing request information in response to a first trigger operation, the second mobile terminal can receive the call processing request information sent by the first mobile terminal, and display the call processing request information, so that the processing personnel corresponding to the second mobile terminal can be informed that the user requesting assistance service corresponding to the first mobile terminal requests to make a video call with the processing personnel.

[0162] In an optional implementation of this embodiment, the method further includes the following steps:

[0163] Receive the call suspension information sent by the second mobile terminal, and display the call suspension information.

[0164] The call suspension information is used to instruct the second mobile terminal to refuse the video call with the first mobile terminal, and the call suspension information includes information input by the operator through the second mobile terminal.

[0165] Specifically, the second mobile terminal can display the suspended call information through one or more of the human-computer interaction devices such as a display screen, a touch screen, a speaker, and a vibration motor provided on the second mobile terminal. For example, taking a taxi hailing service as an example, when the user requesting the assistance service is a passenger, the suspended call information can be displayed through the display page of the passenger-side application running on the first mobile terminal.

[0166] In the technical solution provided by the embodiment of the present disclosure, by receiving the call suspension information sent by the second mobile terminal and displaying the call suspension information, the user requesting the assistance service corresponding to the first mobile terminal can promptly be informed that the assistance service processing personnel is temporarily unable to make a video call with the user requesting the assistance service, and the assistance service processing personnel inputs the reason for postponing the video call or other information that needs to be informed to the user requesting the assistance service through the second mobile terminal, thereby avoiding the user requesting the assistance service from being too nervous because the video call he requested was suspended, thereby improving the reliability of the assistance service and the user experience.

[0167] In an optional implementation of this embodiment, the method further includes the following steps:

[0168] The processing completion information sent by the second mobile terminal is received, and in response to the processing completion information, a collaborative service confirmation page is displayed.

[0169] Among them, the processing completion information is used to remind the processing personnel that the assistance service has been completed;

[0170] In response to a second trigger operation detected by processing the collaborative service prompt page, a processing completion confirmation message is sent.

[0171] The processing completion confirmation information is used to indicate that the assistance service is confirmed to have been processed.

[0172] Specifically, the processing completion information can be sent by the second mobile terminal, or by the assistance service connection terminal or other devices or systems. The first mobile terminal can display the processing completion information on the collaborative service confirmation page, or through other human-computer interaction devices other than the display screen or touch screen on the first mobile terminal, such as speakers, vibration motors, etc.

[0173] For example, when the second mobile terminal detects the sixth trigger operation, it can be understood that the processing personnel of the collaborative service confirms that the processing personnel has completed the assistance service by performing the sixth trigger operation, and the second mobile terminal sends the processing completion information in response to the sixth trigger operation. For another example, the assistance service connection end can receive the processing status information and obtain the time difference between the current moment and the moment when the second mobile terminal sends the assistance service allocation confirmation information. When the time difference exceeds the preset time difference threshold, it can be understood that the processing personnel's processing time for the assistance service has exceeded the time required for processing the collaborative service under normal conditions. The processing personnel may forget to send the processing completion information through the second mobile terminal after completing the assistance service. At this time, the assistance service connection end can send the processing completion information.

[0174] The second trigger operation made by the user who requests the collaborative service can be detected through the collaborative service confirmation page, and the user who requests the collaborative service can confirm that the assistance service he requested has been processed by making the second trigger operation. The second trigger operation can be an operation in which at least one control (such as a button control, a slider control, etc.) displayed by the first mobile terminal on the touch screen is triggered. The implementation method of the present disclosure does not specifically limit the implementation method of the second trigger operation. For example, taking a taxi hailing service as an example, when the user who requests the assistance service is a passenger, a second trigger button can be displayed on the collaborative service confirmation page of the passenger-side application running on the first mobile terminal, wherein the second trigger button is equivalent to the confirmation entry for the completion of the collaborative service processing. By triggering the second trigger button, the user can enable the first mobile terminal to detect the second trigger operation.

[0175] In the technical solution provided by the embodiment of the present disclosure, by receiving the processing completion information and responding to the processing completion information, the collaborative service confirmation page is displayed, so as to facilitate the detection of the second trigger operation made by the user requesting the assistance service through the assistance service confirmation page, wherein the second trigger operation made by the user requesting the assistance service can be understood as the user confirming that the assistance service has been processed. When the first mobile terminal detects the second trigger operation through the assistance service confirmation page, the processing completion confirmation information is sent in response to the second trigger operation to inform the management party of the assistance service, such as the assistance service connection party, that the assistance service has ended, thereby facilitating the management of the assistance service and improving the reliability of the assistance service.

[0176] Figure 3 FIG. 1 is a flowchart of an assistance method according to an embodiment of the present disclosure. The execution subject of the assistance method is the assistance service connection terminal, such as Figure 3 As shown, the assistance method includes step S201:

[0177] In step S201, the connection status information is sent.

[0178] Among them, the connection status information includes at least one of the identity information of the assisting service connecting party corresponding to the assisting service connecting end and the call duration of the video call between the first mobile terminal and the assisting service connecting end. The assisting service connecting end is used to send assisting service allocation information in response to the instruction of the assisting service connecting party, and the assisting service allocation information is used to instruct the assisting service processing personnel to handle the assisting service.

[0179] Specifically, when the assistance service connection end is operated by an operator of a call center, and the video call between the first mobile terminal and the assistance service connection end is connected by the operator, the identity information of the assistance service connection party may be information of the unit to which the operator belongs; when the assistance service connection end runs an assistance service automatic connection program, and the video call between the first mobile terminal and the assistance service connection end is automatically connected by the assistance service automatic connection program, the identity information of the assistance service connection party may be information of the assistance service automatic connection program, such as the name and version number of the assistance service automatic connection program.

[0180] The call duration of the video call between the first mobile terminal and the assisting service connection end may be understood as the length of time from the moment the video call between the first mobile terminal and the assisting service connection end is connected to the moment the connection status information is generated.

[0181] In the technical solution provided by the embodiment of the present disclosure, by sending the connection status information, the first mobile terminal can receive and display the connection status information, thereby ensuring that the connection status information can be displayed to the user requesting the assistance service in a timely manner, so that the user can promptly know the real-time connection status of the assistance service for his or her own, thereby avoiding user panic and improving the user experience.

[0182] In an optional implementation of this embodiment, in step S201, sending the connection status information includes the following steps:

[0183] When it is detected that the video call between the first mobile terminal and the assisting service connection end is ended, connection status information is sent.

[0184] Among them, when the video call between the first mobile terminal and the assistance service connection end is connected, it can be understood that at this time the video call has been connected by the determined assistance service connection party through the assistance service connection end, and at this time the connection state information has been determined.

[0185] In the technical solution provided by the embodiment of the present disclosure, when the video call between the first mobile terminal and the assistance service connection end ends, it can be understood that the assistance service has been assigned to a determined processing person at this time, and the assignment status information has been determined. By making the assistance service connection end send the assignment status information when the video call between the first mobile terminal and the assistance service connection end ends, it can be ensured that the assignment status information displayed to the user requesting the assistance service will not change, and avoid sending the assignment status information multiple times due to changes in the assignment status information.

[0186] Figure 4 FIG. 1 is a flowchart of an assistance method according to an embodiment of the present disclosure. The execution subject of the assistance method is the assistance service connection terminal, such as Figure 4 As shown, the assistance method includes step S301:

[0187] In step S301, allocation status information is sent.

[0188] Among them, the allocation status information includes the time when the assistance service connection end sends the assistance service allocation information, the assistance service allocation information is used to instruct the assistance service processing personnel to handle the assistance service, and the assistance service connection end is used to send the assistance service allocation information in response to the instructions of the assistance service connection party.

[0189] The moment when the assistance service connection end sends the assistance service allocation information can be understood as the moment when the assistance service connection party corresponding to the assistance service connection end allocates the assistance service to the processing personnel for processing. The assistance service connection end can send the allocation status information after the assistance service connection party allocates the assistance service to the processing personnel. The processing personnel who confirms the processing of the assistance service can be automatically determined by the assistance service connection end, or manually determined by the operator of the assistance service connection end. For example, the assistance service connection end can receive the positioning information sent by the first mobile terminal, and obtain the position of the first mobile terminal according to the positioning information, determine the assistance service areas corresponding to at least two processing personnel by reading the assistance service area information stored in advance, and determine the processing personnel corresponding to the assistance service area where the first mobile terminal is located according to the position of the first mobile terminal, that is, the processing personnel of the assistance service, and send the assistance service allocation information to the second mobile terminal corresponding to the processing personnel of the assistance service.

[0190] In the technical solution provided by the embodiment of the present disclosure, by sending allocation status information, the first mobile terminal can receive and display the allocation status information, which can ensure that the connection status information can be displayed to the user requesting the assistance service in a timely manner, so that the user can promptly know the real-time allocation status of the assistance service for himself, avoid user panic, and improve the user experience.

[0191] In an optional implementation of this embodiment, in step S301, sending allocation status information includes:

[0192] The allocation state information is sent when it is detected that the video call between the first mobile terminal and the auxiliary service connection end ends.

[0193] In the technical solution provided by the embodiment of the present disclosure, when the video call between the first mobile terminal and the assistance service connection end ends, it can be understood that the assistance service has been assigned to a determined processing person at this time, and the assignment status information has been determined. By making the assistance service connection end send the assignment status information when the video call between the first mobile terminal and the assistance service connection end ends, it can be ensured that the assignment status information displayed to the user requesting the assistance service will not change, and avoid sending the assignment status information multiple times due to changes in the assignment status information.

[0194] In an optional implementation of this embodiment, in step S301, before sending the allocation status information, the method further includes the following steps:

[0195] The location of the first mobile terminal and the assistance service areas corresponding to at least two processing personnel are obtained.

[0196] The assistance service processing personnel is determined according to the location of the first mobile terminal and the assistance service area, and the assistance service allocation information is sent to the second mobile terminal corresponding to the assistance service processing personnel.

[0197] In the technical solution provided by the embodiment of the present disclosure, by acquiring the location of the first mobile terminal and the assistance service areas corresponding to at least two processing personnel, and determining the assistance service processing personnel based on the location of the first mobile terminal and the assistance service area, and sending assistance service allocation information to the second mobile terminal corresponding to the assistance service processing personnel, the assistance service can be allocated more conveniently, thereby improving the response speed of the assistance service.

[0198] Figure 5 FIG. 1 is a flowchart of an assistance method according to an embodiment of the present disclosure. The execution subject of the assistance method is a second mobile terminal, such as Figure 5 As shown, the assistance method includes step S401:

[0199] In step S401, the location information of the assisting service personnel is sent.

[0200] The assisting service personnel location information is used to indicate the location of the second mobile terminal, and the second mobile terminal corresponds to the assisting service processing personnel.

[0201] The technical solution provided by the embodiment of the present disclosure, by sending the assisting service personnel location information indicating the location of the second mobile terminal corresponding to the assisting service processing personnel, enables the first mobile terminal to receive and display the assisting service personnel location information, thereby ensuring that the user can know the location of the assisting service processing personnel (i.e., the location of the second mobile terminal), avoiding user tension and repeated requests for assisting services by the user, thereby improving the reliability of the assisting service and the user experience.

[0202] In an optional implementation of this embodiment, in step S301, sending the assisting service personnel location information includes:

[0203] In response to the target triggering operation, the assisting service personnel location information is sent.

[0204] Specifically, the target trigger operation may be an operation in which at least one control (such as a button control, a slider control, etc.) displayed on the touch screen of the second mobile terminal is triggered. The embodiments of the present disclosure do not specifically limit the implementation method of the target trigger operation. For example, the second mobile terminal may display a target trigger button, and the processing personnel may operate the target trigger button to enable the second mobile terminal to detect the target trigger operation, so as to send the assisting service personnel location information in response to the target trigger operation.

[0205] In the technical solution provided by the embodiment of the present disclosure, by sending the assisting service personnel's location information in response to a target trigger operation, the assisting service personnel can control whether to send the assisting service personnel's location information, thereby avoiding sending the assisting service personnel's location information when the assisting service personnel's location is not convenient to display to the user.

[0206] In an optional implementation of this embodiment, the method further includes the following steps:

[0207] Send processing status information.

[0208] Among them, the processing status information includes at least one of the time when the assistance service allocation confirmation information is sent and the time when the assistance service processing personnel corresponding to the second mobile terminal is expected to arrive at the location of the first mobile terminal. The assistance service allocation confirmation information is used to instruct the processing personnel to start processing the assistance service.

[0209] Specifically, the assistance service allocation confirmation information can be sent by the second mobile terminal in response to the third trigger operation. The third trigger operation can be an operation in which at least one control (such as a button control, a slider control, etc.) in the processing collaboration service prompt page displayed by the second mobile terminal through the touch screen is triggered. The implementation method of the present disclosure does not specifically limit the implementation method of the third trigger operation. The second mobile terminal can display a third trigger button, and the processing personnel can operate the third trigger button to enable the second mobile terminal to detect the third trigger operation, so as to send the assistance service allocation confirmation information in response to the third trigger operation.

[0210] For example, the moment when the second mobile terminal corresponding to the processing personnel sends the assistance service allocation confirmation information can be understood as the moment when the processing personnel has started to process the assistance service. The second mobile terminal can receive the assistance service allocation information, and display the processing collaborative service prompt page in response to the assistance service allocation information, through which the processing collaborative service prompt page can display the corresponding prompt information to prompt the processing personnel to process the assistance service. When the third trigger operation is detected through the processing collaborative service prompt page, it can be understood that the processing personnel confirms that they have started to process the collaborative service assigned to them through the third trigger operation. At this time, the second mobile terminal sends the assistance service allocation confirmation information in response to the third trigger operation to instruct the processing personnel to start processing the assistance service.

[0211] It should be noted that the second mobile terminal may send the processing status information simultaneously with sending the assistance service allocation confirmation information; the second mobile terminal may also send the processing status information periodically at intervals of a predetermined time length after sending the assistance service allocation confirmation information.

[0212] The time when the assistance service processing personnel is expected to arrive at the location of the first mobile terminal can be understood as the time when the processing personnel is expected to meet with the user who requests the assistance service and corresponds to the first mobile terminal. The time when the assistance service processing personnel is expected to arrive at the location of the first mobile terminal can be input by the assistance service processing personnel through the second mobile terminal, or can be automatically obtained by the second mobile terminal. For example, the second mobile terminal can obtain the historical motion trajectory information of the second mobile terminal and the positioning information of the first mobile terminal, determine the location of the first mobile terminal according to the positioning information of the first mobile terminal, obtain the average moving speed of the second mobile terminal according to the historical motion trajectory information, and determine the time when the second mobile terminal is expected to arrive at the location of the first mobile terminal according to the average moving speed of the second mobile terminal and the location of the first mobile terminal, that is, the time when the processing personnel is expected to arrive at the location of the first mobile terminal.

[0213] In the technical solution provided by the embodiment of the present disclosure, by sending processing status information, the first mobile terminal can receive the processing status information and display the processing status information, thereby ensuring that the processing status information can be displayed to the user who requests the assistance service in a timely manner, so that the user can promptly know the real-time processing status of the assistance service for himself, avoid user panic, and improve the user experience.

[0214] In an optional implementation of this embodiment, the method further includes the following steps:

[0215] Receive and process call request information, and display the processed call request information.

[0216] The processing call request information is used to instruct the first mobile terminal to request a video call with the second mobile terminal.

[0217] In response to the fourth trigger operation, a video call with the first mobile terminal is connected.

[0218] Or, in response to the fifth trigger operation, a call suspension information input page is displayed, and in response to the sixth trigger operation detected through the call suspension information input page, the call suspension information is sent.

[0219] The call suspension information is used to instruct the second mobile terminal to refuse the video call, and the call suspension information includes information input through the call suspension information input page.

[0220] In the technical solution provided by the embodiment of the present disclosure, by receiving the call processing request information sent by the first mobile terminal and displaying the call processing request information, the processing personnel corresponding to the second mobile terminal can be informed that the user requesting the assistance service corresponding to the first mobile terminal requests to make a video call with the processing personnel. When the second mobile terminal detects the fourth trigger operation, it can be understood that the processing personnel can make a video call with the user requesting the assistance service, so the video call with the first mobile terminal is connected in response to the fourth trigger operation. When the second mobile terminal detects the fifth trigger operation, it can be understood that the processing personnel is temporarily unable to make a video call with the user requesting the assistance service, so the suspended call information input page is displayed in response to the fifth trigger operation, so that the processing personnel can make the sixth trigger operation on the suspended call information input page to enter the reason for postponing the video call or other information that needs to be informed to the user requesting the assistance service. When the second mobile terminal detects the sixth trigger operation through the call suspension information input page, it can be understood that the processing personnel confirms that they have completed the input of corresponding information through the call suspension information input page by making the sixth trigger operation, and sends the call suspension information in response to the sixth trigger operation detected through the call suspension information input page. The first mobile terminal receives the call suspension information sent by the second mobile terminal and displays the call suspension information, so that the user requesting the assistance service can not only learn that his request for a video call with the processing personnel has been suspended, but also learn the reason why the processing personnel suspended the video call or other information that the processing personnel needs to inform the user requesting the assistance service, thereby avoiding the user requesting the assistance service from being too nervous because the video call they requested has been suspended, thereby improving the reliability of the assistance service and the user experience.

[0221] In an optional implementation of this embodiment, before sending the processing status information in step S301, the method further includes the following steps:

[0222] receiving assistance service allocation information, and displaying a collaborative service prompt page in response to the assistance service allocation information;

[0223] The assistance service assignment confirmation message is sent in response to a third trigger operation detected by processing the collaboration service prompt page.

[0224] Specifically, the third trigger operation may be an operation in which at least one control (such as a button control, a slider control, etc.) in the processing collaborative service prompt page displayed by the second mobile terminal through the touch screen is triggered. The implementation method of the present disclosure does not specifically limit the implementation method of the third trigger operation. The second mobile terminal may display a third trigger button, and the processing personnel may operate the third trigger button to enable the second mobile terminal to detect the third trigger operation, so as to send the assistance service allocation confirmation information in response to the third trigger operation.

[0225] For example, the moment when the second mobile terminal corresponding to the processing personnel sends the assistance service allocation confirmation information can be understood as the moment when the processing personnel has started to process the assistance service. The second mobile terminal can receive the assistance service allocation information, and display the processing collaborative service prompt page in response to the assistance service allocation information, through which the processing collaborative service prompt page can display the corresponding prompt information to prompt the processing personnel to process the assistance service. When the third trigger operation is detected through the processing collaborative service prompt page, it can be understood that the processing personnel confirms that they have started to process the collaborative service assigned to them through the third trigger operation. At this time, the second mobile terminal sends the assistance service allocation confirmation information in response to the third trigger operation to instruct the processing personnel to start processing the assistance service.

[0226] In the technical solution provided by the embodiments of the present disclosure, by receiving assistance service allocation information, and displaying a collaborative service prompt page in response to the assistance service allocation information, and sending assistance service allocation confirmation information in response to a third trigger operation detected through the assistance service confirmation page, it can be ensured that the assistance service processing personnel can promptly inform the assistance service management party, such as the assistance service connection party, that the processing personnel has started processing the assistance service, thereby facilitating the management of the assistance service and improving the reliability of the assistance service.

[0227] Figure 6 A flowchart of an assistance method according to an embodiment of the present disclosure is shown. The execution subject of the assistance method is Figure 6 The assistance service system shown, such as Figure 6 As shown, the assistance method includes the following steps:

[0228] In step S501, the assisting service connecting end sends connecting state information when detecting that the video call between the first mobile terminal and the assisting service connecting end is ended.

[0229] In step S502, the first mobile terminal receives connection status information.

[0230] In step S503, the first mobile terminal displays the connection status information in a timeline list according to the first moment of receiving the connection status information.

[0231] In step S504, the assistance service connection end obtains the location of the first mobile terminal and the assistance service areas corresponding to at least two processing personnel.

[0232] In step S505, the assistance service connection end determines an assistance service processing person according to the location of the first mobile terminal and the assistance service area, and sends assistance service allocation information to the second mobile terminal corresponding to the assistance service processing person.

[0233] In step S506, the second mobile terminal receives the assistance service allocation information, and displays a collaborative service prompt page in response to the assistance service allocation information.

[0234] In step S507, the second mobile terminal sends assistance service allocation confirmation information in response to the third trigger operation detected by processing the collaborative service prompt page.

[0235] In step S508, the assistance service connection end sends allocation status information when detecting that the video call between the first mobile terminal and the assistance service connection end is ended.

[0236] In step S509, the first mobile terminal receives the allocation status information and displays the allocation status information.

[0237] In step S510, the second mobile terminal sends the assisting service personnel's location information in response to the target triggering operation.

[0238] In step S511, the first mobile terminal receives the assisting service personnel's location information and displays the assisting service personnel's location information.

[0239] In step S512, the second mobile terminal sends processing status information.

[0240] In step S513, the first mobile terminal receives the processing status information and displays the processing status information in the timeline list according to the third time of receiving the processing status information.

[0241] In step S514, the first mobile terminal sends a call processing request message in response to the first trigger operation.

[0242] In step S515, the second mobile terminal receives the processing call request information and displays the processing call request information.

[0243] In step S516, the second mobile terminal connects the video call with the first mobile terminal in response to the fourth trigger operation, or displays a call hold information input page in response to the fifth trigger operation, and sends a call hold information in response to the sixth trigger operation detected through the call hold information input page.

[0244] In step S517, the first mobile terminal receives the call suspension information sent by the second mobile terminal, and displays the call suspension information.

[0245] In step S518, the second mobile terminal sends a processing completion message.

[0246] In step S519, the first mobile terminal receives the processing completion information sent by the second mobile terminal, and displays a collaborative service confirmation page in response to the processing completion information.

[0247] In step S520, the first mobile terminal sends a processing completion confirmation message in response to the second triggering operation detected by processing the collaborative service prompt page.

[0248] The following are embodiments of the apparatus of the present disclosure, which can be used to execute embodiments of the method of the present disclosure.

[0249] Figure 7 A schematic structural block diagram of a video assistance device according to an embodiment of the present disclosure is shown. The video assistance device is located in a first mobile terminal, and the video assistance device can be implemented as part or all of an electronic device through software, hardware, or a combination of both. Figure 7 As shown, the video assistance device 600 includes:

[0250] The location information receiving module 601 is configured to receive the location information of the assistance service personnel, where the location information of the assistance service personnel is used to indicate the location of the second mobile terminal corresponding to the assistance service processing personnel;

[0251] The location information display module 602 is configured to display the location information of the assisting service personnel.

[0252] The technical solution provided by the embodiment of the present disclosure can ensure that the user can know the location of the assistance service processing personnel (i.e., the location of the second mobile terminal) by receiving the assistance service personnel location information indicating the location of the second mobile terminal corresponding to the assistance service processing personnel and displaying the assistance service personnel location information, thereby avoiding user tension and repeated requests for assistance services by users, thereby improving the reliability of the assistance service and the user experience.

[0253] The following are embodiments of the apparatus of the present disclosure, which can be used to execute embodiments of the method of the present disclosure.

[0254] Figure 8 The schematic structural block diagram of a video assistance device according to an embodiment of the present disclosure is shown. The video assistance device is located at the assistance service connection end, and the video assistance device can be implemented as part or all of the electronic device through software, hardware, or a combination of both. Figure 8 As shown, the video assistance device 700 includes:

[0255] The connection status information sending module 701 is configured to send connection status information, wherein the connection status information includes at least one of the identity information of the assisting service connecting party corresponding to the assisting service connecting end and the call duration of the video call between the first mobile terminal and the assisting service connecting end. The assisting service connecting end is used to send assisting service allocation information in response to the instruction of the assisting service connecting party, and the assisting service allocation information is used to instruct the assisting service processing personnel to handle the assisting service.

[0256] In the technical solution provided by the embodiment of the present disclosure, by sending the connection status information, the first mobile terminal can receive and display the connection status information, thereby ensuring that the connection status information can be displayed to the user requesting the assistance service in a timely manner, so that the user can promptly know the real-time connection status of the assistance service for his or her own, thereby avoiding user panic and improving the user experience.

[0257] Fig. 9 The schematic structural block diagram of a video assistance device according to an embodiment of the present disclosure is shown. The video assistance device is located at the assistance service connection end, and the video assistance device can be implemented as part or all of the electronic device through software, hardware, or a combination of both. Fig. 9 As shown, the video assistance device 800 includes:

[0258] The allocation status information sending module 801 is configured to send allocation status information, which includes the time when the assistance service connection end sends the assistance service allocation information. The assistance service allocation information is used to instruct the assistance service processing personnel to handle the assistance service. The assistance service connection end is used to send the assistance service allocation information in response to the instructions of the assistance service connection party.

[0259] In the technical solution provided by the embodiment of the present disclosure, by sending allocation status information, the first mobile terminal can receive and display the allocation status information, which can ensure that the connection status information can be displayed to the user requesting the assistance service in a timely manner, so that the user can promptly know the real-time allocation status of the assistance service for himself, avoid user panic, and improve the user experience.

[0260] Fig.10 FIG. 1 is a schematic structural block diagram of a video assistance device according to an embodiment of the present disclosure. The video assistance device is located in the second mobile terminal, and the video assistance device can be implemented as part or all of the electronic device through software, hardware, or a combination of both. Fig.10 As shown, the video assistance device 900 includes:

[0261] The location information sending module 901 is configured to send the assisting service personnel location information, where the assisting service personnel location information is used to indicate the location of the second mobile terminal.

[0262] The technical solution provided by the embodiment of the present disclosure, by sending the assisting service personnel location information indicating the location of the second mobile terminal corresponding to the assisting service processing personnel, enables the first mobile terminal to receive and display the assisting service personnel location information, thereby ensuring that the user can know the location of the assisting service processing personnel (i.e., the location of the second mobile terminal), avoiding user tension and repeated requests for assisting services by the user, thereby improving the reliability of the assisting service and the user experience.

[0263] The present disclosure also discloses an electronic device, Fig.11 A schematic structural block diagram of an electronic device according to an embodiment of the present disclosure is shown. Fig.11 As shown, the electronic device 1000 includes a memory 1001 and a processor 1002; wherein,

[0264] The memory 1001 is used to store one or more computer instructions, wherein the one or more computer instructions are executed by the processor 1002 to implement any method in the embodiments of the present disclosure.

[0265] Fig.12 It is a schematic diagram of the structure of an electronic device suitable for implementing the assistance method according to an embodiment of the present disclosure.

[0266] like Fig.12 As shown, the electronic device 1100 includes a processing unit 1101, which can be implemented as a processing unit such as a CPU, a GPU, an FPGA, and an NPU. The processing unit 1101 can perform various processes in the embodiments of any of the above methods of the present disclosure according to a program stored in a read-only memory (ROM) 1102 or a program loaded from a storage part 1108 to a random access memory (RAM) 1103. In the RAM 1103, various programs and data required for the operation of the electronic device 1100 are also stored. The processing unit 1101, the ROM 1102, and the RAM 1103 are connected to each other via a bus 1104. An input / output (I / O) interface 1105 is also connected to the bus 1104.

[0267] The following components are connected to the I / O interface 1105: an input section 1106 including a keyboard, a mouse, etc.; an output section 1107 including a cathode ray tube (CRT), a liquid crystal display (LCD), etc., and a speaker, etc.; a storage section 1108 including a hard disk, etc.; and a communication section 1109 including a network interface card such as a LAN card, a modem, etc. The communication section 1109 performs communication processing via a network such as the Internet. A drive 1110 is also connected to the I / O interface 1105 as needed. A removable medium 1111, such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, etc., is installed on the drive 1110 as needed, so that a computer program read therefrom is installed into the storage section 1108 as needed.

[0268] In particular, according to an embodiment of the present disclosure, any method in the above referenced embodiment of the present disclosure may be implemented as a computer software program. For example, an embodiment of the present disclosure includes a computer program product, which includes a computer program tangibly contained on a machine-readable medium, and the computer program includes a program code for executing any method in the embodiment of the present disclosure. In such an embodiment, the computer program can be downloaded and installed from a network through the communication part 1109, and / or installed from the removable medium 1111.

[0269] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, functions and operations of the system, method and computer program product according to various embodiments of the present disclosure. In this regard, each square box in the road map or block diagram can represent a part of a module, program segment or code, and the part of the module, program segment or code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the square box can also occur in a different order from the order marked in the accompanying drawings. For example, two square boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each square box in the block diagram and / or flow chart, and the combination of the square boxes in the block diagram and / or flow chart can be implemented with a dedicated hardware-based system that performs the specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0270] The units or modules involved in the embodiments described in the present disclosure may be implemented by software or hardware. The units or modules described may also be arranged in a processor, and the names of these units or modules do not constitute limitations on the units or modules themselves in some cases.

[0271] As another aspect, the present disclosure further provides a computer-readable storage medium, which may be a computer-readable storage medium included in the device described in the above embodiment; or a computer-readable storage medium that exists independently and is not assembled into the device. The computer-readable storage medium stores one or more programs, and the programs are used by one or more processors to execute the method described in the present disclosure.

[0272] The above description is only a preferred embodiment of the present disclosure and an explanation of the technical principles used. Those skilled in the art should understand that the scope of the invention involved in the present disclosure is not limited to the technical solution formed by a specific combination of the above technical features, but should also cover other technical solutions formed by any combination of the above technical features or their equivalent features without departing from the inventive concept. For example, the above features are replaced with the technical features with similar functions disclosed in the present disclosure (but not limited to) by each other.

Claims

1. An assistance method, characterized in that: The method is applied to a first mobile terminal, comprising: receiving assistance service personnel location information, where the assistance service personnel location information is used to indicate a location of a second mobile terminal corresponding to the assistance service processing personnel; Displaying the location information of the assisting service personnel; receiving allocation status information, the allocation status information including the time when the assistance service connection end sends the assistance service allocation information, the assistance service allocation information is used to instruct the assistance service processing personnel to handle the assistance service, and the assistance service connection end is used to send the assistance service allocation information in response to the instruction of the assistance service connection party; Displaying the allocation status information; displaying the allocation status information through a human-computer interaction device set on the first mobile terminal, the human-computer interaction device including one or more of a display screen, a touch screen, a speaker, and a vibration motor.

2. The assistance method according to claim 1, characterized in that: The assisting service personnel location information is sent by the second mobile terminal in response to a target triggering operation.

3. The assistance method according to claim 1, characterized in that: The method further comprises: receiving connection status information, the connection status information including at least one of identity information of an assisting service connecting party corresponding to the assisting service connecting terminal and a call duration of a video call between the first mobile terminal and the assisting service connecting terminal, the assisting service connecting terminal being used to send assisting service allocation information in response to an instruction of the assisting service connecting party, the assisting service allocation information being used to instruct a processing personnel of the assisting service to process the assisting service; The connection status information is displayed.

4. The assistance method according to claim 3, characterized in that: The connection status information is sent when the assistance service connection end detects that the video call between the first mobile terminal and the assistance service connection end is ended.

5. The assistance method according to claim 3, characterized in that: The displaying of the connection status information includes: The connection status information is displayed in a timeline list according to a first time when the connection status information is received.

6. The assistance method according to claim 1, characterized in that: The allocation status information is sent when the assistance service connection end detects that the video call between the first mobile terminal and the assistance service connection end is ended.

7. The assistance method according to claim 1, characterized in that: The displaying of the allocation status information includes: The allocation status information is displayed in a timeline list according to the second time when the allocation status information is received.

8. The assistance method according to claim 1, characterized in that: The method further comprises: receiving processing status information, the processing status information including at least one of a time when the second mobile terminal sends assistance service allocation confirmation information and a time when a processing person of the assistance service is expected to arrive at a location of the first mobile terminal, the second mobile terminal corresponds to the processing person of the assistance service, and the assistance service allocation confirmation information is used to instruct the processing person of the assistance service to start processing the assistance service; The processing status information is displayed.

9. The assistance method according to claim 8, characterized in that: The assistance service allocation confirmation information is sent by the second mobile terminal in response to a third trigger operation.

10. The assistance method according to claim 8, characterized in that: The displaying of the processing status information includes: The processing status information is displayed in a timeline list according to a third time at which the processing status information is received.

11. The assistance method according to any one of claims 1 to 10, characterized in that: The method further comprises: Sending a call processing request message in response to a first trigger operation, wherein the call processing request message is used to indicate that the first mobile terminal requests a video call with the second mobile terminal.

12. The assistance method according to claim 11, characterized in that: The method further comprises: Receive the call suspension information sent by the second mobile terminal and display the call suspension information, wherein the call suspension information is used to instruct the second mobile terminal to refuse the video call with the first mobile terminal, and the call suspension information includes information input by the operator through the second mobile terminal.

13. The assistance method according to any one of claims 1 to 10, characterized in that: The method further comprises: receiving processing completion information sent by the second mobile terminal, and displaying a collaborative service confirmation page in response to the processing completion information, wherein the processing completion information is used to prompt the processing personnel that the assistance service has been completed; In response to the second trigger operation detected by the processing cooperation service prompt page, a processing completion confirmation message is sent, and the processing completion confirmation message is used to indicate that the assistance service is confirmed to have been processed.

14. An assistance method, characterized in that: The method is applied to assist the service connection terminal, and comprises: Send connection status information, the connection status information including at least one of the identity information of the assisting service connecting party corresponding to the assisting service connecting end and the call duration of the video call between the first mobile terminal and the assisting service connecting end, the assisting service connecting end is used to send assisting service allocation information in response to the instruction of the assisting service connecting party, the assisting service allocation information is used to instruct the assisting service processing personnel to handle the assisting service; the moment when the assisting service connecting end sends the assisting service allocation information constitutes allocation status information, and the allocation status information is displayed by a human-computer interaction device arranged on the first mobile terminal, and the human-computer interaction device includes one or more of a display screen, a touch screen, a speaker, and a vibration motor.

15. The assistance method according to claim 14, characterized in that: The sending of connection status information includes: When it is detected that the video call between the first mobile terminal and the assistance service connection end is ended, the connection state information is sent.

16. An assistance method, characterized in that: The method is applied to assist the service connection terminal, and comprises: Sending allocation status information, the allocation status information including the time when the assistance service connection end sends the assistance service allocation information, the assistance service allocation information is used to instruct the assistance service processing personnel to handle the assistance service, the assistance service connection end is used to send the assistance service allocation information in response to the instruction of the assistance service connection party, the allocation status information is displayed through a human-computer interaction device set on the first mobile terminal, the human-computer interaction device includes one or more of a display screen, a touch screen, a speaker, and a vibration motor.

17. The assistance method according to claim 16, characterized in that: The sending allocation status information includes: The allocation status information is sent when it is detected that the video call between the first mobile terminal and the assistance service connection end ends.

18. The assistance method according to claim 16, characterized in that: Before sending the allocation status information, the method further includes: Acquire the location of the first mobile terminal and the assistance service areas corresponding to the at least two processing personnel respectively; The assistance service processing personnel is determined according to the location of the first mobile terminal and the assistance service area, and the assistance service allocation information is sent to a second mobile terminal corresponding to the assistance service processing personnel.

19. An assistance method, characterized in that: The method is applied to a second mobile terminal, comprising: Sending assistance service personnel location information, where the assistance service personnel location information is used to indicate the location of the second mobile terminal, and the second mobile terminal corresponds to the assistance service processing personnel; Before sending the processing status information, the method further includes: receiving assistance service allocation information, and displaying and processing a collaborative service prompt page in response to the assistance service allocation information; the moment when the assistance service connection end sends the assistance service allocation information constitutes allocation status information, and the allocation status information is displayed through a human-computer interaction device set on the first mobile terminal, and the human-computer interaction device includes one or more of a display screen, a touch screen, a speaker, and a vibration motor; In response to a third trigger operation detected by processing the collaborative service prompt page, assistance service allocation confirmation information is sent.

20. The assistance method according to claim 19, characterized in that: The sending of the location information of the assisting service personnel includes: In response to the target triggering operation, the assisting service personnel location information is sent.

21. The assistance method according to claim 19, characterized in that: The method further comprises: Send processing status information, wherein the processing status information includes at least one of the time when the assistance service allocation confirmation information is sent and the time when the processing personnel of the assistance service corresponding to the second mobile terminal is expected to arrive at the location of the first mobile terminal, and the assistance service allocation confirmation information is used to instruct the processing personnel to start processing the assistance service.

22. The assistance method according to claim 19, characterized in that: The method further comprises: receiving and displaying call request information, wherein the call request information is used to indicate that the first mobile terminal requests to make a video call with the second mobile terminal; In response to a fourth trigger operation, connecting a video call with the first mobile terminal; Or, in response to the fifth trigger operation, a call suspension information input page is displayed, and in response to the sixth trigger operation detected through the call suspension information input page, a call suspension information is sent, the call suspension information is used to instruct the second mobile terminal to refuse to make a video call, and the call suspension information includes information input through the call suspension information input page.

23. An assisting device, characterized in that: The assisting device is located in the first mobile terminal and includes: a location information receiving module, configured to receive location information of an assistance service personnel, wherein the location information of the assistance service personnel is used to indicate a location of a second mobile terminal corresponding to a processing personnel of the assistance service; A location information display module, configured to display the location information of the assisting service personnel; The assistance device is also used to receive allocation status information, the allocation status information includes the time when the assistance service connection end sends the assistance service allocation information, the assistance service allocation information is used to instruct the assistance service processing personnel to handle the assistance service, and the assistance service connection end is used to send the assistance service allocation information in response to the instruction of the assistance service connection party; display the allocation status information, and display the allocation status information through a human-computer interaction device set on the first mobile terminal, the human-computer interaction device includes one or more of a display screen, a touch screen, a speaker, and a vibration motor.

24. An assisting device, characterized in that: The assistance device is located at the assistance service connection end and includes: A connection status information sending module is configured to send connection status information, wherein the connection status information includes at least one of the identity information of the assisting service connecting party corresponding to the assisting service connecting end and the call duration of the video call between the first mobile terminal and the assisting service connecting end, wherein the assisting service connecting end is used to send assisting service allocation information in response to an instruction of the assisting service connecting party, wherein the assisting service allocation information is used to instruct the assisting service processing personnel to handle the assisting service; the moment when the assisting service connecting end sends the assisting service allocation information constitutes allocation status information, and the allocation status information is displayed by a human-computer interaction device arranged on the first mobile terminal, and the human-computer interaction device includes one or more of a display screen, a touch screen, a speaker, and a vibration motor.

25. An assisting device, characterized in that: The assistance device is located at the assistance service connection end and includes: The allocation status information sending module is configured to send allocation status information, wherein the allocation status information includes the time when the assistance service connection end sends the assistance service allocation information, the assistance service allocation information is used to instruct the assistance service processing personnel to handle the assistance service, and the assistance service connection end is used to send the assistance service allocation information in response to the instruction of the assistance service connection party. The allocation status information is displayed through a human-computer interaction device set on the first mobile terminal, and the human-computer interaction device includes one or more of a display screen, a touch screen, a speaker, and a vibration motor.

26. An assisting device, characterized in that: The assisting device is located in the second mobile terminal and includes: a location information sending module, configured to send location information of the assistance service personnel, wherein the location information of the assistance service personnel is used to indicate the location of the second mobile terminal; The assistance device is also used to receive assistance service allocation information, and display a collaborative service prompt page in response to the assistance service allocation information; the moment when the assistance service connection end sends the assistance service allocation information constitutes allocation status information, and the allocation status information is displayed through a human-computer interaction device set on the first mobile terminal, and the human-computer interaction device includes one or more of a display screen, a touch screen, a speaker, and a vibration motor; and assistance service allocation confirmation information is sent in response to a third trigger operation detected by processing the collaborative service prompt page.

27. An electronic device, characterized in that: The method comprises a memory, a processor and a computer program stored in the memory, wherein the processor executes the computer program to implement the method according to any one of claims 1 to 13.

28. An electronic device, characterized in that: The method comprises a memory, a processor and a computer program stored in the memory, wherein the processor executes the computer program to implement the method according to any one of claims 14 to 15.

29. An electronic device, characterized in that: The method comprises a memory, a processor and a computer program stored in the memory, wherein the processor executes the computer program to implement the method according to any one of claims 16 to 18.

30. An electronic device, characterized in that: The method comprises a memory, a processor and a computer program stored in the memory, wherein the processor executes the computer program to implement the method according to any one of claims 19 to 22.

31. A computer-readable storage medium having computer instructions stored thereon, characterized in that: When the computer instructions are executed by a processor, the method according to any one of claims 1 to 13 is implemented.

32. A computer-readable storage medium having computer instructions stored thereon, characterized in that: When the computer instructions are executed by a processor, the method described in any one of claims 14-15 is implemented.

33. A computer-readable storage medium having computer instructions stored thereon, characterized in that: When the computer instructions are executed by a processor, the method described in any one of claims 16 to 18 is implemented.

34. A computer-readable storage medium having computer instructions stored thereon, characterized in that: When the computer instructions are executed by a processor, the method described in any one of claims 19-22 is implemented.

35. A computer program product comprising computer instructions, characterized in that: When the computer instructions are executed by a processor, the method according to any one of claims 1 to 13 is implemented.

36. A computer program product comprising computer instructions, characterized in that: When the computer instructions are executed by a processor, the method described in any one of claims 14-15 is implemented.

37. A computer program product comprising computer instructions, characterized in that: When the computer instructions are executed by a processor, the method described in any one of claims 16 to 18 is implemented.

38. A computer program product comprising computer instructions, characterized in that: When the computer instructions are executed by a processor, the method described in any one of claims 19 to 22 is implemented.

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