System and method for quickly positioning gateway fault

Abstract

The invention relates to a gateway fault positioning technology, and discloses a system and a method for quickly positioning a gateway fault, which are used for quickly positioning the gateway fault and quickly processing some simple faults and improving the operation and maintenance efficiency. In the scheme of the invention, communication between a control terminal and a gateway to be subjected to fault positioning is established; sending an instruction to a gateway to be subjected to fault positioning through a fault positioning application program of the control terminal; the gateway to be subjected to fault positioning analyzes the instruction and forwards the instruction to a corresponding module for processing according to the category of the instruction; the gateway to be subjected to fault positioning feeds back a processing result aiming at the instruction to the control terminal; and the control terminal displays the processing result. The method is suitable for rapid positioning of gateway faults and rapid processing of simple faults.

Description

Technical Field

[0001] The present invention relates to a gateway fault locating technology, and in particular to a system and method for quickly locating a gateway fault. Background Art

[0002] In existing optical networks, when a gateway device encounters a fault, installation and maintenance personnel and after-sales personnel cannot quickly locate the cause of the gateway fault. They may need to go to the site to check the environment and gateway multiple times, which not only wastes time but may also be disliked by customers. In addition, some faults require installation and maintenance personnel to carry computers to the fault site to cooperate with R&D personnel to remotely locate and handle the fault.

[0003] Therefore, the prior art cannot realize rapid location of gateway faults and rapid processing of some simple faults. Summary of the invention

[0004] The technical problem to be solved by the present invention is to propose a system and method for quickly locating gateway faults, so as to achieve rapid positioning of gateway faults and rapid processing of some simple faults, thereby improving operation and maintenance efficiency.

[0005] The technical solution adopted by the present invention to solve the above technical problems is:

[0006] On the one hand, the present invention provides a system for quickly locating gateway faults, which includes: a control terminal and a gateway, wherein the gateway is provided with a fault collection module, a fault analysis module, a fault processing module and a communication module;

[0007] The control terminal is provided with a fault location application program, which is used to communicate with the gateway to be fault located, send instructions, and receive and display the processing results of the instructions fed back by the gateway;

[0008] The communication module is used to parse the instruction after receiving the instruction sent by the fault location application of the control terminal, forward the instruction to the corresponding module for processing according to the type of the instruction, and feed back the processing result of the instruction to the control terminal;

[0009] The fault collection module is used to read the running status of the gateway and record the generated fault information;

[0010] The fault analysis module is used to analyze gateway fault information;

[0011] The fault processing module is used to process common faults.

[0012] Furthermore, the control terminal includes but is not limited to a mobile phone or a PC.

[0013] Furthermore, the fault information recorded by the fault collection module includes but is not limited to PON fault information, WiFi fault information, VoIP fault information, memory and storage fault information, operating system fault information, network connection fault information or gateway data fault information.

[0014] Furthermore, the fault collection module is also used to confirm whether there is an external fault through the interactive record of the communication between the gateway and the platform, and the external fault includes an optical link fault and a platform fault.

[0015] Furthermore, the common faults include but are not limited to switching the region code of the gateway, modifying the voice configuration parameters and disabling the gateway strong rebound, etc.

[0016] On the other hand, based on the above system, the present invention also provides a method for quickly locating a gateway failure, which includes:

[0017] Establishing communication between the control terminal and the gateway to be fault located;

[0018] Sending instructions to the gateway to be fault located through the fault location application of the control terminal;

[0019] The gateway to be used for fault location analyzes the command and forwards it to the corresponding module for processing according to the command type;

[0020] The gateway to be fault-located feeds back the processing result of the instruction to the control terminal;

[0021] The control terminal displays the processing results.

[0022] Furthermore, communication with the control terminal is established through the network interface or serial port of the gateway for which fault location is to be performed.

[0023] Furthermore, the instruction sent is a fault analysis instruction or a fault processing instruction.

[0024] Further, the instructions are forwarded to the corresponding modules for processing according to the instruction category, including:

[0025] If the instruction is a fault analysis instruction, the instruction is forwarded to the fault analysis module for processing; if the instruction is a fault processing instruction, the instruction is forwarded to the fault processing module for processing.

[0026] Furthermore, the processing result for the instruction includes the analyzed fault cause and the processing result of common faults.

[0027] The beneficial effects of the present invention are:

[0028] Based on the solution of the present invention, the operation and maintenance personnel can directly use the control terminal device to connect to the gateway to be fault-located, and send instructions through the application program, so as to read the abnormal information recorded and accessed by the gateway, analyze the problem and feedback the results, and realize the rapid location of the fault problem; it can also handle some simple fault problems, solve the problems of difficult maintenance and after-sales troubles of gateway equipment. Therefore, the present invention can realize the rapid location of gateway faults and the rapid handling of some simple faults, and improve the efficiency of operation and maintenance. BRIEF DESCRIPTION OF THE DRAWINGS

[0029] Figure 1 This is a system architecture diagram for quickly locating gateway failures in an embodiment of the present invention;

[0030] Figure 2 A schematic diagram of terminal device application interaction in an embodiment of the present invention;

[0031] Figure 3 This is a schematic diagram of gateway fault information collection in an embodiment of the present invention;

[0032] Figure 4 The figure is a schematic diagram of the gateway fault location process in an embodiment of the present invention. DETAILED DESCRIPTION

[0033] The present invention aims to provide a system and method for quickly locating gateway faults, so as to realize the rapid location of gateway faults and the rapid processing of some simple faults, and improve the operation and maintenance efficiency. In the scheme of the present invention, a fault location application in a control terminal sends instructions to a gateway to be located for fault location, the gateway parses the instructions, and forwards the instructions to the corresponding module for processing according to the type of the instructions. If it is a fault analysis instruction, the recorded fault information is extracted for analysis. If it is a fault processing instruction, simple faults are processed. Finally, the results of the instruction execution, including the analysis of the cause of the fault and the processing results of common faults, are fed back to the control terminal for display.

[0034] Based on the solution of the present invention, there is no need to go to the fault site to find the cause of the fault, but only the execution of remote instructions is required to realize fault location, and some simple fault problems can also be handled, solving the problems of difficult maintenance of gateway equipment and troublesome after-sales service.

[0035] Example

[0036] In this embodiment, the gateway to be fault located may be an existing network gateway or a replaced gateway, and the method for fault location may be applied in sampling inspection, installation, use, and replacement stages.

[0037] See also Figure 1, the system provided in this embodiment includes: a control terminal and a gateway, wherein the gateway is provided with a fault collection module, a fault analysis module, a fault processing module and a communication module;

[0038] The control terminal is provided with a fault location application program, which is used to communicate with the gateway to be fault located, send instructions, and receive and display the processing results of the instructions fed back by the gateway;

[0039] The communication module is used to parse the instruction after receiving the instruction sent by the fault location application of the control terminal, forward the instruction to the corresponding module for processing according to the type of the instruction, and feed back the processing result of the instruction to the control terminal;

[0040] The fault collection module is used to read the running status of the gateway and record the generated fault information;

[0041] The fault analysis module is used to analyze gateway fault information;

[0042] The fault processing module is used to process common faults.

[0043] It should be noted that the upstream and downstream equipment involved in the normal operation of the gateway in the existing optical network include OLT, management platform, business platform, etc. Figure 1 Only the application scenarios involved in common failures of gateway devices in the existing network environment are listed. Other devices such as routing in the backbone network may also be involved, so no further explanation is given here.

[0044] In specific implementation, the control terminal is a terminal commonly used by installation and maintenance and after-sales personnel, such as a mobile phone, PC, etc. An application is implemented on it, which can send instructions to obtain gateway fault information or solve some common gateway fault problems. Figure 2 The application can be a mobile app, a PC application, or other applications, etc., which are not limited here. According to the terminal application, the gateway can be connected through different communication methods, such as network, serial port, and other interfaces. In the operation interface, you can send instructions to obtain gateway faults. When the gateway fault is detected as several common and processable fault types, you can also send instructions to repair these faults on the gateway; the terminal application can display the obtained gateway faults and the results of processing the gateway faults.

[0045] During operation, the gateway will read the status information of related modules, such as the PON, WiFi and voice driver modules of the hardware, and the system, network, data configuration and other application modules of the software. After finding an abnormality, the abnormal information will be recorded. Figure 3As shown, it includes but is not limited to PON fault information, WiFi fault information, VoIP fault information, memory and storage fault information, operating system fault information, network connection fault information or gateway data fault information, etc. In addition, this embodiment can not only locate the fault problem of the gateway itself, but also confirm whether it is an external fault, such as optical link fault, management platform and service platform fault, etc. through the interactive record of communication with the platform.

[0046] After locating the fault, the present embodiment can also solve several simple faults by sending fault handling instructions, including switching the area code of the gateway, modifying voice configuration parameters, closing gateway strong rebound and other common fault problems.

[0047] Based on the above system, this embodiment provides a method for quickly locating a gateway failure. Figure 4 The main process is as follows: after the gateway obtains the instruction sent by the terminal application, it parses the instruction and then forwards it to the corresponding module for processing. If the current instruction is to obtain the gateway fault information, it is forwarded to the fault information analysis module for processing; if the instruction is to handle a simple fault problem, it is forwarded to the fault handling module; after the gateway parses the fault information or handles the fault problem, no matter what the processing result is, it will feed the result back to the network communication module, and then the network communication module will return the result to the terminal application, and finally show it to the installation and maintenance or after-sales personnel.

[0048] Based on the above, the solution of this embodiment can realize the rapid location of gateway faults and the rapid processing of some simple faults, thereby improving operation and maintenance efficiency.

[0049] Finally, it should be noted that the above embodiments are only preferred implementations and are not intended to limit the present invention. It should be pointed out that for those skilled in the art, several modifications, equivalent replacements, improvements, etc. can be made without departing from the scope of the present invention and the scope of protection of the claims, and all of these should be included in the protection scope of the present invention.

Claims

1. A system for quickly locating gateway failures, It is characterized in that It includes: a control terminal and a gateway, wherein the gateway is provided with a fault collection module, a fault analysis module, a fault processing module and a communication module; The control terminal is provided with a fault location application program, which is used to communicate with the gateway to be fault located, send instructions, and receive and display the processing results of the instructions fed back by the gateway; The communication module is used to parse the instruction after receiving the instruction sent by the fault location application of the control terminal, forward the instruction to the corresponding module for processing according to the type of the instruction, and feed back the processing result of the instruction to the control terminal; The fault collection module is used to read the running status of the gateway and record the generated fault information; The fault analysis module is used to analyze gateway fault information; The fault processing module is used to process common faults.

2. A system for quickly locating a gateway failure as claimed in claim 1, characterized in that: The control terminal includes a mobile phone or a PC.

3. A system for quickly locating a gateway failure as described in claim 1 or 2, characterized in that: The fault information recorded by the fault collection module includes: PON fault information, WiFi fault information, VoIP fault information, memory and storage fault information, operating system fault information, network connection fault information or gateway data fault information.

4. A system for quickly locating a gateway failure as described in claim 1 or 2, characterized in that: The fault collection module is also used to confirm whether there is an external fault through the interactive record of the communication between the gateway and the platform. The external fault includes an optical link fault and a platform fault.

5. A system for quickly locating a gateway failure as claimed in claim 1 or 2, characterized in that: The common faults include: switching the gateway's area code, modifying voice configuration parameters, and turning off gateway strong rebound.

6. A method for quickly locating a gateway fault, applied to a system for quickly locating a gateway fault as claimed in any one of claims 1 to 5, characterized in that: The method includes: Establishing communication between the control terminal and the gateway to be fault located; Sending instructions to the gateway to be fault located through the fault location application of the control terminal; The gateway to be used for fault location analyzes the command and forwards it to the corresponding module for processing according to the command type; The gateway to be fault-located feeds back the processing result of the instruction to the control terminal; The control terminal displays the processing results.

7. A method for quickly locating a gateway failure as claimed in claim 6, characterized in that: Establish communication with the control terminal through the network interface or serial port of the gateway to be fault located.

8. A method for quickly locating a gateway failure as claimed in claim 6 or 7, characterized in that: The instruction sent is a fault analysis instruction or a fault processing instruction.

9. A method for quickly locating a gateway failure as claimed in claim 8, characterized in that: Forward instructions to the corresponding module for processing according to the instruction type, including: If the instruction is a fault analysis instruction, the instruction is forwarded to the fault analysis module for processing; if the instruction is a fault processing instruction, the instruction is forwarded to the fault processing module for processing.

10. A method for quickly locating a gateway failure as claimed in claim 9, characterized in that: The processing result for the instruction includes the analyzed fault cause and the processing result for common faults.

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