Emergency command and dispatch system and terminal equipment

Abstract

The invention is applicable to the technical field of computers, and provides an emergency command and dispatch system and terminal equipment, and the emergency command and dispatch system comprises an information acquisition module, a decision command module and a background management module. The information acquisition module is used for acquiring report information of an emergency event and sending related information of the emergency event to the decision command module; the decision command module is in communication connection with the information acquisition module and is used for receiving and generating a corresponding scheduling scheme according to the case report information of the emergency sent by the information acquisition module so as to realize emergency processing of the emergency; and the background management module is in communication connection with the decision command module and is used for archiving and storing the related information of the emergency after the emergency processing of the emergency is completed. According to the emergency command and dispatch system provided by the invention, when an emergency occurs, event information can be acquired and transmitted among departments at all levels in time, and the response speed of emergency workers is improved.

Description

Technical Field

[0001] The present application belongs to the field of computer technology, and in particular, relates to an emergency command and dispatch system and terminal equipment. Background Art

[0002] At present, when dealing with emergencies, the untimely synchronization of information between departments at all levels and slow personnel dispatch may result in the inability to detect or handle emergencies in a timely manner. Summary of the invention

[0003] In view of this, an embodiment of the present application provides an emergency command and dispatch system and terminal equipment to solve the problems of untimely information synchronization between departments at all levels and slow personnel dispatch when handling emergencies in the prior art.

[0004] A first aspect of an embodiment of the present application provides an emergency command and dispatch system, the emergency command and dispatch system comprising an information acquisition module, a decision-making and command module, and a background management module; The information acquisition module is used to acquire the report information of the emergency event and send the report information of the emergency event to the decision-making and command module; The decision-making and command module is in communication with the information acquisition module, and is used to receive and generate a corresponding dispatching plan according to the emergency event report information sent by the information acquisition module, so as to achieve emergency handling of the emergency event; The background management module is in communication with the decision-making and command module, and is used to archive and save the relevant information of the emergency event after the emergency handling of the emergency event is completed.

[0005] In one embodiment, the information acquisition module includes a case reporting unit and a first emergency response unit; The reporting unit is connected to the decision-making and command module for obtaining the reporting information of the emergency event uploaded by the reporting user; The first emergency unit is used to provide the reporting user with first emergency handling information related to the emergency event, so that the reporting user can perform preliminary emergency handling on the emergency event before the emergency workers arrive.

[0006] In one embodiment, the decision-making and command module includes a second emergency unit and a decision-making unit; The second emergency unit is connected to the first emergency unit for providing the emergency personnel with second emergency handling information related to the emergency event, so that the emergency personnel can further handle the emergency event before receiving the decision-making command of the emergency commander; The decision-making unit is communicatively connected with the reporting unit and the second emergency unit, and is used to generate a corresponding dispatching plan based on the reporting information of the emergency event and the second emergency handling information provided by the second emergency unit, so that emergency personnel can handle the emergency event.

[0007] In one embodiment, the background management module includes an emergency management unit and a processing result unit; The emergency management unit is in communication with the first emergency unit and the second emergency unit, and is used to manage the first emergency unit and the second emergency unit; The processing result unit is in communication with the reporting unit and the decision-making unit, and is used to archive and store the relevant information of the emergency event.

[0008] In one embodiment, the decision-making and command module further includes a remote control unit; The remote control unit is connected to the background management module for acquiring, playing and controlling the remote control video. The remote control video is obtained through the control ball set up on site by emergency workers.

[0009] In one embodiment, the decision-making and command module further includes a consultation unit; The consultation unit is communicatively connected with the remote control unit and is used to realize communication between emergency workers and emergency commanders during the emergency handling process.

[0010] In one embodiment, the decision-making and command module further includes a one-button start unit; The one-key start unit is in communication with the information acquisition module, and is used to convey the report information of the emergency event to the emergency personnel through a preset response method when receiving the report information of the emergency event sent by the information acquisition module.

[0011] In one embodiment, the first emergency unit includes a first plan subunit and a first duty subunit; The first emergency plan subunit is used to provide the reporting personnel with the reporting response process and the first emergency handling information about the emergency event; The first duty subunit is used to provide the reporting personnel with information about the emergency duty unit and emergency duty personnel of the emergency event; The second emergency response unit includes a second plan sub-unit, a second duty sub-unit and an emergency team sub-unit; The second emergency plan subunit includes a plurality of emergency plan systems, which are used to provide the response process, response unit, and second emergency handling information of various emergency events corresponding to each emergency plan system; The second duty subunit is used to provide emergency duty unit information and emergency duty personnel information for various emergency events in various regions within each emergency plan system; The emergency team sub-unit is used to provide basic information of emergency workers at all levels, and the basic information includes the contact information and job responsibilities of the emergency workers.

[0012] In one embodiment, the second duty sub-unit is also used to send the report information of the emergency event to the superior emergency command personnel, and after receiving the decision instructions from the superior emergency command personnel, convey the decision instructions to the corresponding department or the corresponding level of emergency personnel.

[0013] A second aspect of an embodiment of the present application provides a terminal device, including the emergency command and dispatch system described in the first aspect of an embodiment of the present application.

[0014] The emergency command and dispatch system provided by the first aspect of the embodiment of the present application includes an information acquisition module, a decision-making command module and a background management module; the information acquisition module is used to obtain the report information of the emergency event and send the relevant information of the emergency event to the decision-making command module; the decision-making command module is connected to the information acquisition module for receiving and generating a corresponding dispatch plan according to the report information of the emergency event sent by the information acquisition module to realize the emergency handling of the emergency event; the background management module is connected to the decision-making command module for archiving and saving the relevant information of the emergency event after the emergency handling of the emergency event is completed. Through the emergency command and dispatch system provided by the present application, when an emergency event occurs, the acquisition of event information and the transmission of event information between departments at all levels can be realized in a timely manner, thereby improving the speed of determining the corresponding dispatch plan and improving the response speed of emergency personnel.

[0015] It can be understood that the beneficial effects of the second aspect mentioned above can be found in the relevant description of the first aspect mentioned above, and will not be repeated here. BRIEF DESCRIPTION OF THE DRAWINGS

[0016] In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative work.

[0017] Figure 1 This is a first structural diagram of the emergency command and dispatch system provided in an embodiment of the present application; Figure 2 This is a second structural diagram of the emergency command and dispatch system provided in an embodiment of the present application; Figure 3 This is a third structural diagram of the emergency command and dispatch system provided in the embodiment of the present application; Figure 4 This is a fourth structural diagram of the emergency command and dispatch system provided in an embodiment of the present application; Figure 5 It is a structural diagram of the terminal device provided in an embodiment of the present application. DETAILED DESCRIPTION

[0018] In the following description, specific details such as specific system structures, technologies, etc. are provided for the purpose of illustration rather than limitation, so as to provide a thorough understanding of the embodiments of the present application. However, it should be clear to those skilled in the art that the present application may also be implemented in other embodiments without these specific details. In other cases, detailed descriptions of well-known systems, devices, circuits, and methods are omitted to prevent unnecessary details from obstructing the description of the present application.

[0019] It should also be understood that the term “and / or” used in the specification and appended claims refers to any and all possible combinations of one or more of the associated listed items, and includes these combinations.

[0020] In addition, in the description of the present application specification and the appended claims, the terms "first", "second", "third", etc. are only used to distinguish the descriptions and cannot be understood as indicating or implying relative importance.

[0021] References to "one embodiment" or "some embodiments" etc. described in the specification of this application mean that one or more embodiments of the present application include specific features, structures or characteristics described in conjunction with the embodiment. Therefore, the statements "in one embodiment", "in some embodiments", "in some other embodiments", "in some other embodiments", etc. that appear in different places in this specification do not necessarily refer to the same embodiment, but mean "one or more but not all embodiments", unless otherwise specifically emphasized in other ways. The terms "including", "comprising", "having" and their variations all mean "including but not limited to", unless otherwise specifically emphasized in other ways. "Multiple" means "two" or "more than two".

[0022] At present, when dealing with emergencies, the untimely synchronization of information between departments at all levels and slow personnel dispatch may result in the inability to detect or handle emergencies in a timely manner.

[0023] The embodiment of the present application provides an emergency command and dispatch system, including an information acquisition module, a decision-making command module and a background management module; the information acquisition module is used to obtain the report information of the emergency event and send the relevant information of the emergency event to the decision-making command module; the decision-making command module is connected to the information acquisition module for receiving and generating a corresponding dispatch plan according to the report information of the emergency event sent by the information acquisition module to realize the emergency handling of the emergency event; the background management module is connected to the decision-making command module for archiving and saving the relevant information of the emergency event after the emergency handling of the emergency event is completed. Through the emergency command and dispatch system provided by the present application, when an emergency event occurs, the acquisition of event information and the transmission of event information between departments at all levels can be realized in a timely manner, thereby improving the speed of determining the corresponding dispatch plan and improving the response speed of emergency personnel.

[0024] It should be noted that the emergency command and dispatch system provided in the embodiment of the present application can be installed on the user side (the user side includes but is not limited to mobile phones, tablets, computers and other devices) as an independent application (Application, APP), or, it can also be used as a small program, relying on other APPs for triggering, or, it can also be used as an embedded module of an APP, or, it can also be used as an application used on the web side, etc. This is just an example and does not constitute a limitation.

[0025] In application, based on the development and application of 5G technology, the emergency command and dispatch system provided in the embodiment of the present application can also achieve intercommunication with the local government service platform and / or market supervision platform and other emergency service platforms through the application programming interface (API).

[0026] Embodiment 1 like Figure 1 As shown, the emergency command and dispatch system 100 provided in the embodiment of the present application includes an information acquisition module 1, a decision-making and command module 2 and a background management module 3.

[0027] The information acquisition module 1 is used to acquire the report information of the emergency event and send the report information of the emergency event to the decision-making and command module 2; The decision-making and command module 2 is connected to the information acquisition module 1 for receiving and generating a corresponding dispatching plan according to the emergency event report information sent by the information acquisition module 1, so as to realize the emergency handling of the emergency event; The background management module 3 is in communication with the decision-making and command module 2, and is used to archive and save the relevant information of the emergency event after the emergency handling of the emergency event is completed.

[0028] In the application, any user can trigger the emergency command and dispatch system when encountering any emergency, and upload the report information of the emergency through the information acquisition module 1. Specifically, when the user uploads the report information, it can be uploaded in the form of text, voice, picture, video, or a combination of text, voice, picture, and video, where the uploaded photos or videos are all relevant photos or videos of the scene and surroundings of the emergency.

[0029] In the application, the information acquisition module 1 can not only obtain the report information of the emergency event, but also parse the report information. Specifically, if the report information is uploaded in the form of text, the text information is parsed, key fields are extracted from it, and the key fields are filled in the corresponding positions; if the report information is uploaded in the form of voice, the voice information is recognized, and key information is extracted from the recognition information, and the key information is filled in the corresponding position; if the report information is uploaded in the form of pictures or videos, key segments of the picture or video information are extracted, and the key segments are filled in the corresponding positions.

[0030] In the application, the information acquisition module 1 performs preliminary processing on the report information uploaded by the user, and then sends the processed report information to the decision-making and command module 2, so that the decision-making and command module 2 generates a corresponding scheduling plan based on the report information, so as to achieve emergency handling of the emergency in the shortest time.

[0031] In the application, when generating a corresponding scheduling plan, the decision-making command module 2 will first query whether there is an emergency case in the decision-making command module whose similarity with the emergency event exceeds a certain threshold (for example, the similarity exceeds 80%, 85%, 90%, etc., which is just an example and not limited here). If so, the scheduling plan corresponding to the emergency case will be executed as the scheduling plan for this emergency event. If not, the commander will be requested to provide a corresponding scheduling plan. During the request process, a scheduling plan can also be automatically generated based on the emergency cases in the module whose similarity is lower than a certain threshold for reference by the commander and emergency personnel.

[0032] In the application, the background management module 3 can also communicate with the information acquisition module 1. When the emergency handling of the emergency event is completed, the background management module 3 will archive the relevant information of the emergency event for later query, browsing and sharing; among them, the relevant information of the emergency event includes but is not limited to the report information obtained in the information acquisition module 1 and the relevant processing information generated by the decision-making and command module 2.

[0033] It should be noted that the decision-making and command module 2 and the background management module 3 of the emergency command and dispatch system can only be triggered by personnel with corresponding permissions.

[0034] In application, each module in the above system may be a software program module, or may be implemented by different logic circuits integrated in a processor or independent physical components connected to a processor, or may be implemented by multiple distributed processors.

[0035] Embodiment 2 like Figure 2 As shown, the information acquisition module 1 in the emergency command and dispatch system 100 provided in the embodiment of the present application includes a reporting unit 11 and a first emergency unit 12, the decision-making command module 2 includes a decision-making unit 21 and a second emergency unit 22, and the background management module 3 includes an emergency management unit 31 and a processing result unit 32.

[0036] In one embodiment, the reporting unit 11 is connected to the decision-making and command module 2 for obtaining the reporting information of the emergency event uploaded by the reporting user; The first emergency unit 12 is used to provide the reporting user with first emergency handling information related to the emergency event, so that the reporting user can perform preliminary emergency handling on the emergency event before the emergency workers arrive.

[0037] In the application, after the reporting user triggers the emergency command and dispatch system at any time and any place, the reporting user can upload the reporting information of the emergency event through the reporting unit 11. When uploading the reporting information, it can be uploaded in various forms such as text, voice, picture, video, etc., which is suitable for more user groups. At the same time, the reporting unit 11 will perform corresponding analysis on the uploaded reporting information to extract key information from it for uploading (it can be understood that the reporting unit 11 can also directly upload the original reporting information, which is not limited here); the specific reporting information includes but is not limited to the specific time and location of the emergency event, the type of event, whether there are casualties, the response measures and actions taken after the emergency event (including but not limited to personnel evacuation, on-site blockade, initial rescue, etc.), the response measures and plans to be taken for the current situation, etc.

[0038] In the application, for some reporting users who lack emergency experience, after uploading the reporting information of the emergency event through the reporting unit 11, they can also obtain the first emergency handling information related to the emergency event through the first emergency unit 12, so that the reporting user can perform preliminary emergency handling of the emergency event before the emergency personnel arrive. Specifically, when providing the first emergency handling information, the first emergency unit 12 can only provide some simple emergency handling information for the reporting user to refer to and implement.

[0039] In one embodiment, the second emergency unit 22 is connected to the first emergency unit 12 for providing the emergency personnel with second emergency handling information related to the emergency event, so that the emergency personnel can further handle the emergency event before receiving the decision-making command of the emergency commander; The decision unit 21 is in communication with the reporting unit 11 and the second emergency unit 22, and is used to generate a corresponding scheduling plan based on the reporting information of the emergency event and the second emergency handling information provided by the second emergency unit 22, so that emergency personnel can handle the emergency event.

[0040] In the application, the reporting unit 11 can upload the original reporting information or the parsed reporting information of the emergency event to the second emergency unit 22 and the decision unit 21 at the same time, and provide the second emergency handling information related to the emergency event to the emergency personnel through the second emergency unit 22, so that the emergency personnel can perform further emergency handling on the emergency event before receiving the scheduling plan or the decision-making command of the emergency commander.

[0041] In application, considering that emergency workers have certain emergency experience, the second emergency unit 22 can provide more detailed second emergency processing information to the emergency workers when receiving the corresponding report information, so that the emergency workers can dispatch equipment and materials in advance and go to the place where the emergency occurs to carry out corresponding emergency processing.

[0042] In the application, the first emergency handling information provided to the reporting user through the first emergency unit 12 is different from the second emergency handling information provided to the emergency workers through the second emergency unit 22. The second emergency handling information is only for emergency workers, while the first emergency handling information is for inexperienced reporting users. If the reporting user is an emergency worker, the corresponding authority is obtained when the system is triggered.

[0043] In the application, the second emergency unit 22 is also connected to the reporting unit 11 and the decision unit 21 for communication. The second emergency unit 22 is also used to send the second emergency processing information to the decision unit 21 so that the decision unit 21 can generate a corresponding scheduling plan.

[0044] In one embodiment, the emergency management unit 31 is in communication connection with the first emergency unit 12 and the second emergency unit 22, and is used to manage the first emergency unit 12 and the second emergency unit 22; The processing result unit 32 is in communication with the reporting unit 11 and the decision unit 21, and is used to archive and store the relevant information of the emergency event.

[0045] In the application, after each emergency response is completed, the relevant information of the corresponding emergency event can be archived and saved through the processing result unit 32, including automatic storage by the system and manual storage by staff with management authority. The specific relevant information includes but is not limited to the original report information uploaded by the reporting user, the report information processed by the reporting unit 11, the scheduling plan generated by the decision-making unit 21, and various materials generated by the emergency staff in the emergency work (for example, the instruction materials of the superior leaders, etc.). It is understandable that after the system automatically saves, it can also be manually verified to ensure that the relevant information of each emergency event can be completely recorded and saved.

[0046] In the application, by studying and analyzing the relevant information of each emergency incident, we can extract valuable experience and lessons for dealing with similar incidents, provide reference and guidance for future emergency responses, and thus improve the efficiency and accuracy of emergency responses.

[0047] In the application, the first emergency unit 12 and the second emergency unit 22 can be managed accordingly through the emergency management unit 31, including but not limited to adding, deleting, and modifying emergency cases saved in the first emergency unit 12 and the second emergency unit 22, and providing templates for outputting the first emergency processing information and the second emergency processing information.

[0048] It is understandable that the emergency cases saved in the first emergency unit and the emergency cases saved in the second emergency unit may be the same or different. For example, the emergency cases saved in the first emergency unit may be simplified versions, and the emergency cases saved in the second emergency unit may be detailed versions. This is just an example and is not limiting.

[0049] In application, each module or unit in the above system may be a software program module, or may be implemented by different logic circuits integrated in a processor or independent physical components connected to a processor, or may be implemented by multiple distributed processors.

[0050] Embodiment 3 like Figure 3 As shown, the first emergency unit 12 in the emergency command and dispatch system 100 provided in the embodiment of the present application includes a first plan subunit 121 and a first duty subunit 122, and the second emergency unit 22 includes a second plan subunit 221, a second duty subunit 222 and an emergency team subunit 223.

[0051] In one embodiment, the first plan subunit 121 is used to provide the reporting personnel with the reporting response process and the first emergency handling information about the emergency event; The first duty subunit 122 is used to provide the reporting person with the emergency duty unit information and emergency duty personnel information about the emergency event.

[0052] In the application, the first plan sub-unit 121, in addition to providing the first emergency handling information to the reporter, can also provide a reporting response process for the emergency event. The reporting response process can specifically include the processing procedures and division of responsibilities of emergency departments at all levels that respond to the emergency event, so that the reporter can understand the emergency process, so that the reporter can perform preliminary emergency handling according to the first emergency handling information before the emergency personnel arrive, so as to minimize casualties and property losses.

[0053] In the application, according to the report information uploaded by the reporter, the corresponding emergency duty unit information and emergency duty personnel information can also be provided to the reporter through the first duty subunit 122, so that the reporter can directly contact the emergency duty personnel, thereby speeding up the emergency process. Correspondingly, the report information uploaded by the reporter can also include the reporter's own contact information, so that the emergency duty personnel and emergency staff can contact the reporter to understand the specific situation on the scene.

[0054] The second emergency plan subunit 221 includes multiple emergency plan systems, which are used to provide the response process, response unit, and second emergency handling information of various emergency events corresponding to each emergency plan system; The second duty subunit 222 is used to provide emergency duty unit information and emergency duty personnel information for various emergency events in various regions within each emergency plan system; The emergency team subunit 223 is used to provide basic information of emergency workers at all levels, and the basic information includes contact information and job responsibilities of the emergency workers.

[0055] In application, the emergency plan system includes but is not limited to natural disaster plan systems (e.g., earthquakes, floods, typhoons, mudslides, etc.), accident and disaster plan systems (e.g., traffic accidents, fires, explosions, hazardous chemical leaks, etc.), public health plan systems (e.g., food poisoning, etc.), information security plan systems (e.g., cyber attacks, data leaks, etc.), etc. These are just examples and are not limited. According to actual market supervision needs, the emergency plan system can also include more classification systems, which are not listed here one by one.

[0056] In the application, the second plan sub-unit 221 can provide corresponding response processes, response units, and second emergency handling information for each type of emergency event in each emergency plan system. Emergency workers and emergency duty personnel can preview the overall response process corresponding to the emergency event and all the emergency response units involved through the second plan sub-unit 221.

[0057] In the application, for different emergency plan systems, the second duty sub-unit 222 includes the emergency duty unit information and emergency duty personnel information about various emergency events in various regions within each emergency plan system, so that when each type of emergency event occurs, the corresponding emergency duty unit information and emergency duty personnel information can be obtained through the second duty sub-unit 222.

[0058] In the application, through the reporting unit, the emergency duty personnel can promptly and accurately receive the reporting information of various emergency events, including but not limited to emergency event reports, requests for help from the masses, etc. The emergency duty personnel determine the authenticity and urgency of the information by preliminary verification, classification and analysis of the information. Through the emergency duty unit information and emergency duty personnel information provided by the second duty sub-unit, the reporting information can be quickly spread to other emergency duty units and corresponding emergency duty personnel, thereby improving the efficiency of transmitting reporting information. Fast and transparent information transmission helps to establish and maintain a trusting relationship between emergency response units to promote better cooperation, and also helps to improve the level and ability to respond to sudden emergencies.

[0059] In the application, for various emergency events, the emergency team subunit 223 includes basic information of emergency workers at all levels corresponding to various emergency events, where the basic information includes but is not limited to the contact information and job responsibilities of the emergency workers. While the emergency duty personnel transmit the report information to other emergency response units through the second duty subunit 222, they can also quickly convey the report information to the emergency workers of the department through the emergency team subunit 223, so that the emergency workers can deploy emergency resources at the first time, and then rush to the scene as quickly as possible to control the safety of the scene, prevent the situation from further escalating, and check for possible hidden dangers, thereby improving the overall emergency response speed.

[0060] In one embodiment, the second duty subunit 222 is also used to send the report information of the emergency event to the superior emergency commander, and after receiving the decision instruction from the superior emergency commander, convey the decision instruction to the corresponding department or the corresponding level of emergency personnel.

[0061] In the application, after determining the type and level of the emergency, the emergency duty personnel can also send the report information to the corresponding emergency staff, and promptly report the incident information to the superior emergency department or relevant emergency departments and institutions (specifically, they can fill in the emergency incident information report form and send it after approval), so as to ensure the accuracy and timeliness of the information. At the same time, the emergency duty personnel also need to promptly convey the superior's requirements or decision-making instructions to the relevant emergency response departments or emergency staff to ensure the smooth progress of emergency work.

[0062] In the application, the backend management personnel can also regularly update the information in the first plan subunit 121, the first duty subunit 122, the second plan subunit 221, the second duty subunit 222, and the emergency team subunit 223 to continuously optimize emergency management and improve emergency response efficiency.

[0063] In application, each module or unit in the above system may be a software program module, or may be implemented by different logic circuits integrated in a processor or independent physical components connected to a processor, or may be implemented by multiple distributed processors.

[0064] Embodiment 4 like Figure 4 As shown, the decision-making command module 2 in the emergency command and dispatch system 100 provided in the embodiment of the present application also includes a remote control unit 23, a consultation unit 24, and a one-key start unit 25.

[0065] In one embodiment, the remote control unit 23 is connected to the background management module 3 for acquiring, playing and controlling the remote control video, which is obtained through the control ball set up on site by emergency workers.

[0066] In the application, after the emergency workers arrive at the scene, they can set up the control ball 200 on site to obtain the remote control video of the scene. Through the remote control unit 23, the real-time remote control video obtained by the control ball can be shared in the system.

[0067] In application, the remote control unit 23 can not only realize remote control video access, video synchronous playback, and video page layout control, but also control the shooting angle of the control ball, thereby realizing 360° monitoring of the on-site picture without blind spots.

[0068] In one embodiment, the consultation unit 24 is communicatively connected with the remote control unit to realize communication between emergency workers and emergency commanders during emergency handling.

[0069] In the application, the consultation unit 24 can connect emergency commanders, experts and relevant decision-makers in different locations of various departments for real-time voice and video communication, so as to adapt to the consultation needs in different scenarios. By sharing remote control videos, the on-site situation can be understood, which can provide more accurate information support for decision-making instructions, thereby improving decision-making efficiency and accuracy.

[0070] In one embodiment, the one-button start unit 25 is in communication with the information acquisition module 1, and is used to convey the report information of the emergency event to the emergency personnel through a preset response method when receiving the report information of the emergency event sent by the information acquisition module 1.

[0071] In the application, when the report information is conveyed to the emergency personnel through the one-button start unit 25, the AI ​​(Artificial Intelligence) smart paging model can be called to quickly send the report information to the emergency personnel through text messages, phone calls, platform notifications, etc., and start the response timer to record the time it takes for the emergency personnel to rush to the scene and the time it takes for on-site rescue, and save it after the entire emergency handling process is completed.

[0072] In the application, according to the level of the emergency event, when starting the emergency command and dispatch system, only some modules or units thereof may be called to complete the emergency work, which is not limited here.

[0073] In application, each module or unit in the above system may be a software program module, or may be implemented by different logic circuits integrated in a processor or independent physical components connected to a processor, or may be implemented by multiple distributed processors.

[0074] The specific calling process of the emergency command and dispatch system can also be: When an emergency occurs, the on-site personnel (reporting user) triggers the emergency command and dispatch system, fills in the reporting information in the reporting unit and reports it; at this time, the corresponding emergency handling information can also be queried through the first emergency unit, or the system automatically provides the corresponding emergency handling information based on the reporting information, so that the on-site personnel can carry out preliminary emergency handling; After receiving the report information, the emergency duty personnel can send the report information to the emergency staff by starting the unit with one button; After receiving the report information, the emergency staff will immediately dispatch emergency resources to the scene. At the same time, the relevant emergency cases and corresponding emergency handling information can be viewed through the second plan sub-unit, or the system will automatically provide corresponding emergency handling information based on the report information; After the emergency workers arrive at the scene, they quickly set up the control ball, obtain the remote control video of the scene, and share the remote control video in real time through the remote control unit; Relying on the consultation unit, relevant emergency command personnel are connected for real-time voice and video communication to convey decision-making instructions in real time; After the emergency work is completed, the system automatically archives all information related to the emergency incident so that emergency management personnel can quickly review and call it when needed.

[0075] The emergency command and dispatch system provided in the embodiment of the present application can be applied to a variety of emergency plan systems, can quickly realize the collection, transmission, storage, processing and analysis of emergency information, realize the scientific dispatch of emergency personnel and emergency resources, and fully guarantee the allocation of resources required for emergency response to emergencies; relying on the consultation unit, it provides more accurate information support for decision-making, thereby improving decision-making efficiency and accuracy.

[0076] Embodiment 5 like Figure 5 As shown, the embodiment of the present application further provides a terminal device 300, including: an emergency command and dispatch system 100, at least one processor 301 ( Figure 5 Only one processor is shown in the figure), a memory 302, a computer program 303 stored in the memory 302 and executable on at least one processor 301, and when the processor 301 executes the computer program 303, various functions in the above-mentioned embodiments are implemented.

[0077] In the application, the terminal device may include but is not limited to a processor, a memory, an emergency command and dispatch system, Figure 5 It is only an example of a terminal device and does not constitute a limitation on the terminal device. It may include more or fewer components than shown in the figure, or a combination of certain components, or different components, such as human-computer interaction devices, input and output devices, network access devices, etc. The network access device may include a communication module for the terminal device to communicate with the user terminal.

[0078] In applications, the processor may be a central processing unit (CPU), or other general-purpose processors, digital signal processors (DSP), application-specific integrated circuits (ASIC), field-programmable gate arrays (FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, etc. For example, the processor may be a timing controller (TCON). A general-purpose processor may be a microprocessor or the processor may be any conventional processor, etc.

[0079] In applications, the memory may be an internal storage unit of a terminal device in some embodiments, such as a hard disk or memory of the terminal device. In other embodiments, the memory may also be an external storage device of the terminal device, such as a plug-in hard disk, a smart media card (SMC), a secure digital (SD) card, a flash card, etc. equipped on the terminal device. The memory may also include both an internal storage unit and an external storage device of the terminal device. The memory is used to store operating systems, applications, boot loaders, data, and other programs, such as program codes of computer programs. The memory may also be used to temporarily store data that has been output or is to be output.

[0080] In the application, the communication module can be set as any device that can directly or indirectly communicate with the user terminal over a long distance by wire or wireless communication according to actual needs. For example, the communication module can provide communication solutions including wireless local area networks (WLAN) (such as Wi-Fi networks), Bluetooth, Zigbee, mobile communication networks, global navigation satellite systems (GNSS), frequency modulation (FM), near field communication (NFC), infrared (IR), etc., which are applied to network devices. The communication module can include an antenna, which can have only one array element or an antenna array including multiple array elements. The communication module can receive electromagnetic waves through the antenna, frequency modulate and filter the electromagnetic wave signals, and send the processed signals to the processor. The communication module can also receive the signal to be sent from the processor, frequency modulate and amplify it, and convert it into electromagnetic waves for radiation through the antenna.

[0081] Those skilled in the art can clearly understand that, for the convenience and simplicity of description, only the division of the above-mentioned functional modules is used as an example for illustration. In actual applications, the above-mentioned function allocation can be completed by different functional modules as needed, that is, the internal structure of the device can be divided into different functional modules to complete all or part of the functions described above. The functional modules in the embodiment can be integrated into a processing module, or each module can exist physically separately, or two or more modules can be integrated into one module. The above-mentioned integrated modules can be implemented in the form of hardware or in the form of software functional modules. In addition, the specific names of the functional modules are only for the convenience of distinguishing each other, and are not used to limit the scope of protection of this application. The specific working process of the modules in the above-mentioned system can refer to the corresponding process in the aforementioned method embodiment, which will not be repeated here.

[0082] If the integrated module is implemented in the form of a software function module and sold or used as an independent product, it can be stored in a computer-readable storage medium. The computer-readable medium may at least include: any entity or device that can carry the computer program code to the terminal device, a recording medium, a computer memory, a read-only memory (ROM), a random access memory (RAM), an electric carrier signal, a telecommunication signal, and a software distribution medium. For example, a USB flash drive, a mobile hard disk, a magnetic disk, or an optical disk.

[0083] In the above embodiments, the description of each embodiment has its own emphasis. For parts that are not described or recorded in detail in a certain embodiment, reference can be made to the relevant descriptions of other embodiments.

[0084] Those of ordinary skill in the art will appreciate that the modules and units of the various examples described in conjunction with the embodiments disclosed herein can be implemented in electronic hardware, or a combination of computer software and electronic hardware. Whether these functions are performed in hardware or software depends on the specific application and design constraints of the technical solution. Professional and technical personnel can use different methods to implement the described functions for each specific application, but such implementation should not be considered to be beyond the scope of this application.

[0085] In the embodiments provided in the present application, it should be understood that the disclosed systems and terminal devices can be implemented in other ways. For example, the system embodiments described above are only schematic. For example, the division of the modules is only a logical function division. There may be other division methods in actual implementation, such as multiple modules or components can be combined or integrated into another system, or some features can be ignored or not executed. Another point is that the mutual coupling or direct coupling or communication connection shown or discussed can be an indirect coupling or communication connection through some interfaces, devices or modules, which can be electrical, mechanical or other forms.

[0086] The modules or units described as separate components may or may not be physically separated, and the components shown as modules may or may not be physical modules, that is, they may be located in one place or distributed on multiple network modules. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

[0087] The embodiments described above are only used to illustrate the technical solutions of the present application, rather than to limit them. Although the present application has been described in detail with reference to the aforementioned embodiments, a person skilled in the art should understand that the technical solutions described in the aforementioned embodiments may still be modified, or some of the technical features may be replaced by equivalents. Such modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the present application, and should all be included in the protection scope of the present application.

Claims

1. An emergency command and dispatch system, characterized in that: The emergency command and dispatch system includes an information acquisition module, a decision-making and command module, and a background management module; The information acquisition module is used to acquire the report information of the emergency event and send the report information of the emergency event to the decision-making and command module; The decision-making and command module is in communication with the information acquisition module, and is used to receive and generate a corresponding dispatching plan according to the emergency event report information sent by the information acquisition module, so as to achieve emergency handling of the emergency event; The background management module is in communication with the decision-making and command module, and is used to archive and save the relevant information of the emergency event after the emergency handling of the emergency event is completed.

2. The emergency command and dispatch system according to claim 1, characterized in that: The information acquisition module includes a reporting unit and a first emergency unit; The reporting unit is connected to the decision-making and command module for obtaining the reporting information of the emergency event uploaded by the reporting user; The first emergency unit is used to provide the reporting user with first emergency handling information related to the emergency event, so that the reporting user can perform preliminary emergency handling on the emergency event before the emergency workers arrive.

3. The emergency command and dispatch system according to claim 2, characterized in that: The decision-making and command module includes a second emergency unit and a decision-making unit; The second emergency unit is connected to the first emergency unit for providing the emergency personnel with second emergency handling information related to the emergency event, so that the emergency personnel can further handle the emergency event before receiving the decision-making command of the emergency commander; The decision-making unit is communicatively connected with the reporting unit and the second emergency unit, and is used to generate a corresponding dispatching plan based on the reporting information of the emergency event and the second emergency handling information provided by the second emergency unit, so that emergency personnel can handle the emergency event.

4. The emergency command and dispatch system according to claim 3, characterized in that: The background management module includes an emergency management unit and a processing result unit; The emergency management unit is in communication with the first emergency unit and the second emergency unit, and is used to manage the first emergency unit and the second emergency unit; The processing result unit is in communication with the reporting unit and the decision-making unit, and is used to archive and store the relevant information of the emergency event.

5. The emergency command and dispatch system according to claim 4, characterized in that: The decision-making and command module also includes a remote control unit; The remote control unit is connected to the background management module for acquiring, playing and controlling the remote control video. The remote control video is obtained through the control ball set up on site by emergency workers.

6. The emergency command and dispatch system according to claim 5, characterized in that: The decision-making and command module also includes a consultation unit; The consultation unit is communicatively connected with the remote control unit and is used to realize communication between emergency workers and emergency commanders during the emergency handling process.

7. The emergency command and dispatch system according to any one of claims 1 to 6, characterized in that: The decision-making and command module also includes a one-button start unit; The one-key start unit is in communication with the information acquisition module, and is used to convey the report information of the emergency event to the emergency personnel through a preset response method when receiving the report information of the emergency event sent by the information acquisition module.

8. The emergency command and dispatch system according to claim 3, characterized in that: The first emergency unit includes a first plan sub-unit and a first duty sub-unit; The first emergency plan subunit is used to provide the reporting personnel with the reporting response process and the first emergency handling information about the emergency event; The first duty subunit is used to provide the reporting personnel with information about the emergency duty unit and emergency duty personnel of the emergency event; The second emergency response unit includes a second plan sub-unit, a second duty sub-unit and an emergency team sub-unit; The second emergency plan subunit includes a plurality of emergency plan systems, which are used to provide the response process, response unit, and second emergency handling information of various emergency events corresponding to each emergency plan system; The second duty subunit is used to provide emergency duty unit information and emergency duty personnel information for various emergency events in various regions within each emergency plan system; The emergency team sub-unit is used to provide basic information of emergency workers at all levels, and the basic information includes the contact information and job responsibilities of the emergency workers.

9. The emergency command and dispatch system according to claim 8, characterized in that: The second duty sub-unit is also used to send the report information of the emergency event to the superior emergency commander, and after receiving the decision instructions from the superior emergency commander, convey the decision instructions to the corresponding department or the corresponding level of emergency personnel.

10. A terminal device, characterized in that: The invention comprises the emergency command and dispatch system as described in any one of claims 1 to 9.

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