Vehicle survey and loss assessment system and method based on 5G communication video

Abstract

The invention discloses a vehicle survey and loss assessment system and method based on a 5G communication video, and relates to the technical field of artificial intelligence. The method comprises the following steps: acquiring a mobile phone terminal of video data of a to-be-investigated loss assessment target; the case reporting center is used for receiving communication signals of the mobile phone terminal, consists of one or more servers, and is connected to a telecom network, a Unicom network or a mobile network through a network server; the dispatching center is used for processing case management of the case reporting center; the survey cloud loss assessment center is used for surveying the to-be-surveyed loss assessment target, the survey cloud loss assessment center communicates with the mobile phone terminal, and video data of the to-be-surveyed loss assessment target are acquired in real time through 5G video call of the mobile phone terminal. According to the method, rapid video survey is directly carried out by adopting the 5G high-definition video, the loss assessment process is completed by using the least operation steps, the consumed survey manpower is reduced, the cost is saved, no WeChat is added, no link exists, and the information security is ensured.

Description

Technical Field

[0001] The present invention belongs to the field of artificial intelligence technology, and in particular relates to a vehicle inspection and damage assessment system based on 5G communication video, and a vehicle inspection and damage assessment method based on 5G communication video. Background Art

[0002] The traditional method of car insurance inspection and loss assessment mainly involves the insured waiting on site for the surveyor to arrive and assess the on-site conditions. This method wastes the customer's time, reduces the customer experience, and is also more labor-intensive to inspect.

[0003] Add customer friends through WeChat or other communication software, view the scene through video and capture pictures, and then submit these photos to your company's system through computers. This method is cumbersome and requires multiple communications for surveyors to add customer friends. After completing information collection, it cannot be directly uploaded to the case, and transparency needs to be improved. Customers may forge locations and scenes, and the accuracy of pictures cannot be guaranteed.

[0004] Insurance companies promote their clients through WeChat official accounts, WeChat mini-programs, or insurance apps, etc., allowing the insured to register as insurance company members, and the insured can collect pictures through the video connection of the operation end APP. In this way, the insured needs to install and register an APP that is not often used, and the network stability of the video connection needs to be improved.

[0005] Nowadays, smart mobile terminals and popular drivers generally carry smart phones. Therefore, a fast and intelligent inspection and damage assessment system based on 5G high-definition video technology is invented, which allows customers and inspectors to complete the accident site inspection in just a few minutes without any learning cost. It not only helps to save inspection time and improve customer service experience, but also helps to quickly resolve traffic pressure caused by accidents. Summary of the invention

[0006] The purpose of the present invention is to provide a vehicle inspection and damage assessment system and method based on 5G communication video. By using 5G high-definition video to directly conduct rapid video inspections, customers and inspectors can complete the accident site inspection in just a few minutes without any learning costs. This not only helps to save inspection time and improve customer service experience, but also helps to quickly resolve traffic pressure caused by accidents.

[0007] In order to solve the above technical problems, the present invention is achieved through the following technical solutions:

[0008] The present invention is a vehicle inspection and damage assessment system based on 5G communication video, including a mobile phone terminal for obtaining video data of a target to be inspected and assessed; a reporting center for receiving communication signals from the mobile phone terminal, the reporting center being composed of one or more servers and connected to the telecommunications, Unicom or mobile network through a network server; a dispatching center for handling case management of the reporting center; and an inspection cloud damage assessment center for inspecting the target to be inspected and assessed, the inspection cloud damage assessment center communicating with the mobile phone terminal and obtaining video data of the target to be inspected and assessed in real time through the 5G video call of the mobile phone terminal.

[0009] Furthermore, the software of the reporting center includes a database for recording case information, an operating database, and software for reading mobile phone terminal information.

[0010] Furthermore, the target video data to be investigated and assessed includes certificate information video and vehicle information video.

[0011] Furthermore, the mobile phone terminal is a mobile communication device with a 5G module.

[0012] Furthermore, the dispatch center includes dispatch calculation logic, assigned inspection service end and database of all vehicles; the dispatch center assigns inspection personnel according to the location, time and vehicle information of the target to be inspected and assessed obtained from the reporting center.

[0013] Furthermore, the inspection cloud damage assessment center includes the functions of querying pending inspection tasks, synchronization of salesperson's mobile phone and PC pages, collection of pictures of designated areas, uploading of image data to claims cases, AI intelligent damage assessment platform, and spare parts database.

[0014] Furthermore, the AI ​​intelligent damage assessment performs damage assessment analysis on the video data of the target to be investigated and assessed.

[0015] A vehicle inspection and damage assessment method based on 5G communication video includes the following steps:

[0016] S01 communicates with the reporting center through a mobile phone terminal, and obtains the location, time and vehicle information data of the target to be investigated and assessed through the positioning of the mobile phone terminal and the vehicle;

[0017] S02 After completing step S01, the reporting center sends the stored target data to be surveyed and assessed to the dispatch center, and selects the corresponding empty survey server according to the dispatch calculation logic;

[0018] S03 The inspection service end communicates with the mobile phone terminal through the inspection cloud damage assessment center, and then starts a 5G video call with the mobile phone terminal through the inspection cloud damage assessment center; the video data of the certificate information and vehicle information collected by the target to be inspected and damaged are directly transmitted to the inspection cloud damage assessment center through the mobile phone terminal;

[0019] S04 obtains image data of the target to be inspected and assessed through video screenshots and screen recordings on the Survey Cloud Damage Assessment Center, and identifies damaged parts through the AI ​​intelligent damage assessment platform, automatically completing the upload and storage of damage assessment image data, matching of parts database, and parts quotation and damage assessment process;

[0020] S05 If the mobile phone terminal or the cloud damage assessment center loses communication during the inspection, restart from step S03;

[0021] S06 generates an electronic damage assessment form;

[0022] S07 Complete damage assessment and claims settlement.

[0023] Furthermore, in step S03, the vehicle information video data features include video data of the surroundings of the vehicle body, video data of the overall interior of the vehicle body, and video data of scanning of damaged positions of the vehicle body; the document information video data features include video data of the identity card, vehicle registration certificate, and driver's license.

[0024] Furthermore, the AI ​​intelligent damage assessment platform includes comparing the certificate information video data with the owner's personal information data; comparing the vehicle information video data with the complete vehicle model for data features to obtain damage assessment information.

[0025] The present invention has the following beneficial effects:

[0026] The present invention uses 5G high-definition video to directly conduct rapid video investigation. There is no need for customers to call up mini-programs or other applications through short links or other means to enter the application program, so that customers can complete the damage assessment process with the least number of operating steps, reduce the consumption of investigation manpower, save costs, and customers do not need to wait on the spot, thereby improving customer experience and saving customer time; there is no link without adding WeChat, ensuring information security.

[0027] Of course, any product implementing the present invention does not necessarily need to achieve all of the advantages described above at the same time. BRIEF DESCRIPTION OF THE DRAWINGS

[0028] In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the accompanying drawings required for describing the embodiments will be briefly introduced below. Obviously, the accompanying drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other accompanying drawings can be obtained based on these accompanying drawings without paying creative work.

[0029] Figure 1 This is a diagram of a vehicle inspection and damage assessment system based on 5G communication video in this embodiment;

[0030] Figure 2 This is a flow chart of the vehicle inspection and damage assessment method based on 5G communication video in this embodiment. DETAILED DESCRIPTION

[0031] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0032] This embodiment includes a cloud damage assessment platform that only includes an investigation center and investigators. The fast video investigation system based on 5G high-definition video technology can directly contact customers through mobile phones and can switch to 5G high-definition calls without the need for customers to invoke mini-programs or other applications through short links or other means to enter the application program, so that customers can complete the damage assessment process with the least number of operating steps. Reducing the consumption of investigation manpower saves costs; customers do not need to wait on the spot, which improves customer experience and saves customer time; there is no need to add WeChat and no link, so information is safe and worry-free; the call video uses AI to intelligently identify lost parts, and automatically completes the processes of uploading and saving damage assessment image data, matching parts databases, and quoting and assessing parts; further, this embodiment can be applied not only to the investigation system of auto insurance, but also to on-site investigation needs related to land and real estate.

[0033] like Figure 1 As shown, a vehicle inspection and damage assessment system based on 5G communication video includes:

[0034] A mobile phone terminal is used to obtain video data of the target to be investigated and damaged, wherein the mobile phone terminal is a mobile communication device with a 5G module; the video data of the target to be investigated and damaged includes certificate information video and vehicle information video.

[0035] A reporting center used to receive communication signals from mobile phone terminals. The reporting center consists of one or more servers and is connected to the telecommunications, Unicom or mobile networks through a network server. The software of the reporting center includes a database for recording case information, an operating database, and software for reading mobile phone terminal information.

[0036] The dispatch center is used to handle case management at the reporting center. The dispatch center includes dispatch calculation logic, assigned inspection server and a database of all vehicles. The dispatch center assigns inspection personnel based on the location, time and vehicle information of the target to be inspected and assessed obtained from the reporting center.

[0037] The cloud damage assessment center is used to investigate the targets to be investigated and assessed. The cloud damage assessment center communicates with mobile phone terminals and obtains video data of the targets to be investigated and assessed in real time through 5G video calls of the mobile phone terminals.

[0038] Among them, the survey cloud damage assessment center includes the functions of querying pending survey tasks, synchronizing the salesperson's mobile phone and PC pages, collecting pictures of designated areas, uploading image data to claims cases, AI intelligent damage assessment platform, and spare parts database. AI intelligent damage assessment conducts damage assessment analysis on the video data of the target to be surveyed and assessed. The AI ​​intelligent damage assessment platform can rely on cloud communication, artificial intelligence and big data analysis capabilities. The intelligent survey and damage assessment platform can assist insurance companies to quickly complete the survey and damage assessment process, reduce claims costs, and improve user experience. For vehicle claims and damage assessment in the insurance industry, through high-definition video calls, the back-end damage assessor pushes guide maps to customers online, and voice guides customers to take pictures of the vehicle, take on-site photos for evidence, and record the on-site situation. Complete the damage assessment quotation online without waiting for the insurance agent to arrive at the scene; the back-end supervises the processing of work orders; the client includes the car owner and the damage assessment point assistant.

[0039] like Figure 2 As shown, a vehicle inspection and damage assessment method based on 5G communication video includes the following steps:

[0040] S01 communicates with the reporting center through a mobile phone terminal, and obtains the location, time and vehicle information data of the target to be investigated and assessed through the positioning of the mobile phone terminal and the vehicle;

[0041] S02 After completing step S01, the reporting center sends the stored target data to be surveyed and assessed to the dispatch center, and selects the corresponding empty survey server according to the dispatch calculation logic;

[0042] The S03 survey service end communicates with the mobile phone terminal through the survey cloud damage assessment center, and then starts a 5G video call with the mobile phone terminal through the survey cloud damage assessment center; the certificate information video data and vehicle information video data collected from the target to be surveyed and assessed are directly transmitted to the survey cloud damage assessment center through the mobile phone terminal; the vehicle information video data features include video data of the surrounding areas of the vehicle body, video data of the entire interior of the vehicle body, and video data of scanning of the damaged position of the vehicle body; the certificate information video data features include video data of the identity card, vehicle registration certificate, and driver's license.

[0043] S04 obtains image data of the target to be inspected and assessed through video screenshots and screen recordings on the Survey Cloud Damage Assessment Center, and identifies damaged parts through the AI ​​intelligent damage assessment platform, automatically completing the upload and storage of damage assessment image data, matching of parts database, and parts quotation and damage assessment process;

[0044] S05 If the mobile phone terminal or the cloud damage assessment center loses communication during the inspection, restart from step S03;

[0045] S06 generates an electronic damage assessment form;

[0046] S07 Complete damage assessment and claims settlement.

[0047] The specific operation process is as follows:

[0048] 1. After the customer reports the case, the reporting center records the relevant information of the customer's report and passes it to the dispatch center. The dispatch center designates an investigation personnel based on the relevant information of the reporter.

[0049] 2. The surveyor reads the case information, the insurance or service-related information of the reporter, contacts the reporting client, and asks the client what survey method he / she prefers. If the client must use a certain survey method based on the case situation, the surveyor should skip the step of asking the client what survey method he / she prefers.

[0050] a. The customer's survey method is the "cloud damage assessment" survey method: the surveyor contacts the reporting customer through a mobile phone, and switches to a 5G video call during the call. The salesperson communicates with the surveyor through 5G video, and the surveyor projects the video content to the cloud damage assessment platform, and uses video screenshots and screen recordings on the cloud damage assessment platform to obtain survey site data, timely grasp, accurate and detailed evidence, and the survey video uses AI intelligent identification of lost parts, automatically completes the upload and storage of damage assessment image data, parts database matching, and parts quotation damage assessment processes to conduct damage assessment and claims in the first time.

[0051] b. The customer chooses other surveys: ...

[0052] Among them, the AI ​​intelligent damage assessment platform includes comparing the certificate information video data with the owner’s personal information data; comparing the vehicle information video data with the complete vehicle model to obtain damage assessment information.

[0053] The vehicle identification can be set according to needs. For example, the vehicle identification can be set to the vehicle identification number (Vehicle Identification Number, VIN) or the vehicle chassis number, etc. The vehicle identification is used to determine the vehicle model of the vehicle to be assessed for damage.

[0054] The image identifier of the vehicle image is used to characterize the shooting position or shooting angle of the vehicle image. For example, the image identifier of the vehicle image may be “vehicle rear view”, “vehicle left view”, “+90°” or “-90°”, etc.

[0055] The AI ​​intelligent damage assessment platform extracts the reserved ID number corresponding to the account from the system database based on the insurance account information of the car owner's vehicle video, and compares them separately. If a certain ID type and number match correctly, the next round of ID type and number comparison can be carried out. Otherwise, the process will be interrupted and the car owner will be required to submit again until all the ID information is successfully matched, and then the license plate information will be recognized and verified.

[0056] The operating system manages the limited resources of the system. When multiple processes (or requests from multiple processes) want to use these resources, due to the limited nature of resources, processes (requests) must be selected to occupy resources according to certain principles. This is scheduling. The purpose is to control the number of resource users and select resource users to allow or occupy resources. This embodiment uses First Come First Serve (FCFS) as the simplest scheduling algorithm, which performs scheduling in order of priority.

[0057] In the description of this specification, the description with reference to the terms "one embodiment", "example", "specific example", etc. means that the specific features, structures, materials or characteristics described in conjunction with the embodiment or example are included in at least one embodiment or example of the present invention. In this specification, the schematic representation of the above terms does not necessarily refer to the same embodiment or example. Moreover, the specific features, structures, materials or characteristics described can be combined in any one or more embodiments or examples in a suitable manner.

[0058] The preferred embodiments of the present invention disclosed above are only used to help illustrate the present invention. The preferred embodiments do not describe all the details in detail, nor do they limit the invention to the specific implementation methods described. Obviously, many modifications and changes can be made according to the content of this specification. This specification selects and specifically describes these embodiments in order to better explain the principles and practical applications of the present invention, so that those skilled in the art can understand and use the present invention well. The present invention is limited only by the claims and their full scope and equivalents.

Claims

1. The vehicle inspection and damage assessment system based on 5G communication video is characterized by: include A mobile phone terminal used to obtain video data of the target to be surveyed and assessed for damage; A reporting center for receiving communication signals from mobile phone terminals, the reporting center consisting of one or more servers connected to the telecommunications, Unicom or mobile networks through a network server; a dispatch center to handle case management at the reporting center; The cloud damage assessment center for surveying the target to be surveyed and assessed communicates with a mobile phone terminal to obtain video data of the target to be surveyed and assessed in real time through a 5G video call of the mobile phone terminal.

2. The vehicle inspection and damage assessment system based on 5G communication video according to claim 1 is characterized in that: The software of the case reporting center includes a database for recording case information, an operating database, and software for reading mobile phone terminal information.

3. The vehicle inspection and damage assessment system and method based on 5G communication video according to claim 1 is characterized in that: The target video data to be investigated and assessed for damage includes certificate information video and vehicle information video.

4. According to the vehicle inspection and damage assessment system and method based on 5G communication video according to claim 1, the mobile phone terminal is a mobile communication device with a 5G module.

5. The vehicle inspection and damage assessment system based on 5G communication video according to claim 1 is characterized in that: The dispatch center includes dispatch calculation logic, assigned inspection service end and database of all vehicles; the dispatch center assigns inspection personnel according to the location, time and vehicle information of the target to be inspected and assessed obtained by the reporting center.

6. The vehicle inspection and damage assessment system based on 5G communication video according to claim 1 is characterized in that: The survey cloud damage assessment center includes the functions of querying pending survey tasks, synchronizing the salesperson's mobile phone and PC pages, collecting pictures of designated areas, uploading image data to claims cases, AI intelligent damage assessment platform, and spare parts database.

7. The vehicle inspection and damage assessment system based on 5G communication video according to claim 6 is characterized in that: The AI ​​intelligent damage assessment performs damage assessment analysis on the video data of the target to be investigated and assessed.

8. A vehicle inspection and damage assessment method based on 5G communication video according to any one of claims 1 to 7, characterized in that: The steps include: S01 communicates with the reporting center through a mobile phone terminal, and obtains the location, time and vehicle information data of the target to be investigated and assessed through the positioning of the mobile phone terminal and the vehicle; S02 After completing step S01, the reporting center sends the stored target data to be surveyed and assessed to the dispatch center, and selects the corresponding empty survey server according to the dispatch calculation logic; S03 The survey service end communicates with the mobile phone terminal through the survey cloud damage assessment center, and then starts a 5G video call with the mobile phone terminal through the survey cloud damage assessment center; The video data of the certificate information and vehicle information collected by the target to be inspected and assessed are directly transmitted to the inspection cloud damage assessment center through the mobile phone terminal; S04 obtains image data of the target to be inspected and assessed through video screenshots and screen recordings on the Survey Cloud Damage Assessment Center, and identifies damaged parts through the AI ​​intelligent damage assessment platform, automatically completing the upload and storage of damage assessment image data, matching of parts database, and parts quotation and damage assessment process; S05 If the mobile phone terminal or the cloud damage assessment center loses communication during the inspection, restart from step S03; S06 generates an electronic damage assessment form; S07 Complete damage assessment and claims settlement.

9. The vehicle inspection and damage assessment method based on 5G communication video according to claim 1 is characterized in that: In step S03, the vehicle information video data features include video data of the surroundings of the vehicle body, video data of the overall interior of the vehicle body, and video data of scanning of damaged positions of the vehicle body; the certificate information video data features include video data of the identity card, vehicle registration certificate, and driver's license.

10. The vehicle inspection and damage assessment method based on 5G communication video according to claim 1 is characterized in that: The AI ​​intelligent damage assessment platform includes comparing the certificate information video data with the owner's personal information data; comparing the vehicle information video data with the complete vehicle model for data features to obtain damage assessment information.

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