Internet-based medical service and supervision platform

Abstract

The invention discloses a medical service and supervision platform based on the Internet, and relates to the technical field of medical services, and the platform comprises a user terminal which obtains the information of nurses and order sending users; according to the order sending sharing module, an order sending user inputs an order sending address, door-to-door time, a demand and a service quotation into an order sending sharing port through a platform, so that nurses can conveniently retrieve order sending information; and the supervision module is used for supervising and protecting nurses who receive orders through the platform and keeping private information of both parties secret. According to the invention, online medical service nurses and customers through the Internet are supervised through the supervision module, the nurses are supervised and protected by the platform when receiving orders through the platform, the platform actively plays a role in solving and buffering and confidentializes private information of both parties when benefit or responsibility disputes occur, and the nurses who jump off the platform to receive orders are prevented from being damaged. And the nurses can undertake all medical service risks, and meanwhile, the nurses who contact or transact with the clients privately can be punished in order grabbing limitation and the like.

Description

Technical Field

[0001] The present invention relates to the field of medical service technology, and in particular to an Internet-based medical service and supervision platform. Background Art

[0002] With the rapid development of the Internet in various fields, it is imperative to build an Internet-based medical service and supervision platform. The Internet medical service and supervision platform is a service platform that integrates online consultation, electronic prescription, telemedicine, health management, medical service appointment and other functions. You can consult a doctor at home anytime and anywhere. The Internet medical service and supervision platform provides diagnosis and treatment services to patients through online consultation. It can provide consultation services for some common diseases and chronic diseases. Online consultation can not only better serve doctors and patients, but also reduce the time of patients' consultation and avoid patients' fatigue on the road, and establish a remote medical service model for the medical industry.

[0003] The existing technology has the following problems:

[0004] Current medical service platforms usually require customers and nurses to go to medical institutions for on-site registration and real-name authentication. The process is cumbersome and requires submission of various supporting documents and identity information, which is very inconvenient for customers and nurses. At the same time, existing medical service platforms are usually unable to flexibly meet customer needs. In addition, existing medical service platforms do not have sound online supervision functions and may leak private information of customers and nurses. Summary of the invention

[0005] The present invention provides an Internet-based medical service and supervision platform to solve the problems raised in the above-mentioned background technology.

[0006] In order to solve the above technical problems, the technical solution adopted by the present invention is:

[0007] An Internet-based medical service and supervision platform, comprising:

[0008] User terminal: obtain information of nurses and dispatching users;

[0009] Dispatch sharing module: The dispatching user inputs the dispatching address, door-to-door time and requirements, and service quotation into the dispatching sharing port through the platform, so that nurses can retrieve the dispatching information conveniently;

[0010] Supervision module: Provide supervision and protection for nurses who receive orders through the platform, and keep the private information of both parties confidential;

[0011] Medical service module: Match nurses who meet the requirements according to the dispatch information. The nurses can grab the orders. After successfully grabbing the orders, the nurses will take the initiative to contact the customers and provide door-to-door services.

[0012] Cash withdrawal module: used for nurses to extract service quotes;

[0013] Data storage module: used to store information during the process of nurses and customers using the platform.

[0014] Preferably, the user terminal includes:

[0015] Nurse end: Search for "Medical Care Rabbit" in the WeChat mini-program, click to enter, select "I am a nurse taking orders", click the arrow to enter, find the "Certified Nurse" button, and complete personal information and order-taking options according to the guidance. Real-name authentication and nurse certification are waiting for review, usually 1-2 working days;

[0016] Client end: Search for "Medical Care Rabbit" in the WeChat mini-program, click to enter, select "I am a user dispatching orders", click the arrow to enter, and complete personal information according to the guidance. Real-name authentication is waiting for review, usually 1-2 working days. The nurse end and the client end communicate with each other through the Internet.

[0017] Preferably, the order dispatching and sharing module includes:

[0018] Customer order dispatching module: Locate nurses who meet the requirements according to the dispatching location, on-site time, requirements, and service quotes of the user dispatching orders;

[0019] Nurse order retrieval module: Nurses can retrieve the order dispatching information set by the user dispatching orders according to their own order-taking projects.

[0020] Preferably, the medical service module includes:

[0021] Order snatching module: Nurses select tasks in the order dispatching list and click to snatch the order. Multiple people can sign up to snatch the order. Nurses can also quote when taking the order, but customers also have the right to choose, compare, and cancel the dispatched order;

[0022] Waiting module: Order snatching status: This interface shows that you have successfully signed up and are waiting for the customer to select a nurse. After being selected, there will be a WeChat message reminder; Order taking success status: After the customer selects a nurse, it shows: You have successfully snatched the order. You can actively contact the customer;

[0023] On-site service module: After the customer selects a nurse, their contact information is displayed. The nurse should contact as soon as possible within 30 minutes to confirm the on-site service content, on-site time, on-site location, as well as issues such as consumables and mailing, and set off in a timely manner, paying attention to retaining evidence;

[0024] Confirmation module: Nurses should remind customers / caregivers to confirm the order after completing the service. If the customer cannot be contacted or does not actively click to confirm, it can be reported to the platform. If the order is not confirmed within 3 days, the platform will default the order to be completed. Do not repeatedly urge the customer to confirm.

[0025] Preferably, the consumables include blood collection needles, disinfectants, blood collection tubes, etc., which can be purchased at the Medical Rabbit-My-"Consumables Station".

[0026] 6. According to claim 4, an Internet-based medical service and supervision platform is characterized in that: the evidence includes telephone recordings, photos of transportation vehicles, destination check-ins, blood collection tubes and express delivery photos, etc. It is recommended to use a watermark camera to preserve the evidence.

[0027] Preferably, the withdrawal module is specifically as follows: after the order is completed, click "My" "Go to Withdraw", select "Withdrawal Account", enter the account information as required, enter the amount to apply for withdrawal, currently the review and payment are conducted once a week, withdrawal applications submitted before 12:00 noon on Friday will be settled on Friday afternoon of that week, the review and payment are completed before 18:00, and bank transfers will arrive in the account no later than 2 hours, withdrawal applications submitted after 12:00 noon on Friday will be settled on Friday of the following week, check the bank card information carefully, as incorrect information will result in payment failure and rejection, which may be delayed until the following Friday for review, and withdrawal application is limited to one per week.

[0028] Preferably, the supervision module is also used to supervise the customer's refund and monitor whether the nurse has any violations. The two parties communicate to confirm the home visit time. The customer will be refunded 30 minutes after payment, and the customer needs to pay a 10% penalty. If the nurse leaves for the home visit within 1 hour, the customer will need to pay a 30% penalty. If the nurse does not provide service within 20 minutes before the home visit time, the customer will need to pay a 50% penalty. After the home visit time, the nurse has completed the service and the customer has no right to a refund without special circumstances. When the nurse contacts or trades privately, the platform will directly impose penalties: restricting order grabbing, affecting order grabbing rankings, nurse risk labels, and displaying nurse refund rates.

[0029] Due to the adoption of the above technical solution, the present invention has the following technical advances compared with the prior art:

[0030] 1. The present invention provides an Internet-based medical service and supervision platform. The user enters the WeChat applet through the Internet, searches for "Medical Rabbit", clicks to enter, selects "I am an order-taking nurse" or "I am an order-dispatching user", clicks the arrow to enter, finds the "Certified Nurse" button, and registers and logs in customers and nurses and performs real-name authentication according to the guidance, thereby improving the personal information of customers and nurses. Customers and nurses do not need to go to medical institutions on-site for registration and real-name authentication, and can be operated in the WeChat applet. The process is simple and easy to operate, and the withdrawal module facilitates nurses to extract service quotations on the platform.

[0031] 2. The present invention provides an Internet-based medical service and supervision platform, which supervises online medical service nurses and customers through the Internet through a supervision module. Nurses who receive orders through the platform will be protected by the platform's supervision. When disputes over interests or responsibilities arise, the platform will actively play a role of reconciliation and buffering, and keep the private information of both parties confidential. For nurses who jump out of the platform to receive orders, the nurses will bear all medical service risks. At the same time, nurses who contact or trade with customers privately can be restricted from grabbing orders and other penalties, thereby providing effective supervision measures for the platform's medical services.

[0032] 3. The present invention provides an Internet-based medical service and supervision platform. The nurses can retrieve the dispatching module to facilitate the nurses to extract the customer's information. The dispatching module locates the nurses who meet the requirements according to the customer's dispatching location, door-to-door time and needs, and service quotation, so as to flexibly meet the customer's medical service needs and facilitate the nurses to quickly provide medical services. The nurses can quote when accepting the order, but the customers also have the right to choose to compare and cancel the dispatching. During the door-to-door service, the nurses should pay attention to retaining evidence to avoid unnecessary medical disputes and improve the automation level of the medical service and supervision platform. BRIEF DESCRIPTION OF THE DRAWINGS

[0033] Figure 1 It is a schematic diagram of the overall structure of the medical service and supervision platform of the present invention;

[0034] Figure 2 The present invention is a schematic diagram of a nurse order-taking process of the Internet-based medical service and supervision platform. DETAILED DESCRIPTION

[0035] In order to make the technical means, creative features, objectives and effects achieved by the present invention easy to understand, the present invention is further explained below in conjunction with specific implementation methods.

[0036] like Figure 1 As shown, a medical service and supervision platform based on the Internet includes:

[0037] User terminal: obtain information of nurses and dispatching users;

[0038] Dispatch sharing module: The dispatching user inputs the dispatching address, door-to-door time and requirements, and service quotation into the dispatching sharing port through the platform, so that nurses can retrieve the dispatching information conveniently;

[0039] Supervision module: Provide supervision and protection for nurses who receive orders through the platform, and keep the private information of both parties confidential;

[0040] Medical service module: Match nurses who meet the requirements according to the dispatch information. The nurses can grab the orders. After successfully grabbing the orders, the nurses will take the initiative to contact the customers and provide door-to-door services.

[0041] Cash withdrawal module: used for nurses to extract service quotes;

[0042] Data storage module: used to store information during the use of the platform by nurses and customers.

[0043] The regulatory module supervises online medical service nurses and customers through the Internet. When nurses receive orders through the platform, they will be protected by the platform's supervision. In case of interest or liability disputes, the platform will actively play the role of reconciliation and buffer, and keep the private information of both parties confidential. For nurses who receive orders outside the platform, the nurses will bear all the medical service risks. At the same time, penalties such as restricting order grabbing can also be imposed on nurses who contact or trade with customers privately, providing effective supervision measures for the platform's medical services.

[0044] Such as Figure 1 、 Figure 2 shown, the user terminal includes:

[0045] Nurse terminal: Search for "Medical Care Rabbit" in the WeChat mini-program, click to enter, select "I am a nurse taking orders", click the arrow to enter, find the "Certified Nurse" button, and complete personal information and order-taking options according to the guidance. Real-name authentication and nurse certification are waiting for review, usually 1-2 working days;

[0046] Client terminal: Search for "Medical Care Rabbit" in the WeChat mini-program, click to enter, select "I am a user dispatching orders", click the arrow to enter, and complete personal information according to the guidance. Real-name authentication is waiting for review, usually 1-2 working days. Among them, the nurse terminal and the client terminal communicate through the Internet.

[0047] Enter the WeChat mini-program through the Internet, search for "Medical Care Rabbit", click to enter, select "I am a nurse taking orders" or "I am a user dispatching orders", click the arrow to enter, find the "Certified Nurse" button, and register, log in and conduct real-name authentication for customers and nurses according to the guidance, improving the personal information of customers and nurses. There is no need for customers and nurses to go to the medical institution site for registration and real-name authentication. It can be operated in the WeChat mini-program, and the process is simple and convenient to operate.

[0048] Such as Figure 1 、 Figure 2 shown, the order dispatching and sharing module includes:

[0049] Customer order dispatching module: Locate nurses who meet the requirements according to the dispatching location, on-site time and requirements, and service quotes of the user dispatching orders;

[0050] Nurse order retrieval module: Nurses can retrieve the order dispatching information set by the user dispatching orders according to their own order-taking projects.

[0051] The dispatch module allows nurses to retrieve customer information. The dispatch module locates qualified nurses based on the customer's dispatch location, home visit time and needs, and service quotation, flexibly meeting the customer's medical service needs and facilitating nurses to quickly provide medical services.

[0052] like Figure 1 , Figure 2 As shown, the medical service module includes:

[0053] Order grabbing module: Nurses select tasks from the dispatch list and click to grab orders. Multiple people can sign up to grab orders. Nurses can also quote prices when accepting orders, but customers also have the right to compare and cancel orders.

[0054] Waiting module: Registration and order grabbing status: This interface shows that you have successfully registered and are waiting for the customer to select a nurse. After being selected, there will be a WeChat message prompt; Order success status: After the customer selects a nurse, it will show: You have successfully grabbed the order, and you can actively contact the customer;

[0055] Home service module: After the customer selects a nurse, the nurse will display her contact information. The nurse should contact the customer as soon as possible within 30 minutes to confirm the home service content, home time, home location, consumables, mailing and other issues. The customer should leave in time and keep evidence to avoid unnecessary medical disputes and improve the automation of medical service and supervision platforms.

[0056] Confirmation module: After completing the service, the nurse should remind the customer / caregiver to confirm the order. If the customer cannot be contacted or does not actively click to confirm, you can report to the platform. If there is no confirmation within 3 days, the platform will assume that the order is completed. Please do not repeatedly urge the customer to confirm.

[0057] Consumables include blood collection needles, disinfectants, blood collection tubes, etc., which can be purchased at the Medical Rabbit-My-"Consumables Station".

[0058] like Figure 1 , Figure 2 As shown, the evidence includes phone recordings, photos of transportation, destination check-ins, blood collection tubes and express delivery photos, etc. It is recommended to use a watermark camera to preserve the evidence.

[0059] The withdrawal module is as follows: after the order is completed, click "My" and "Go to Withdraw", select "Withdrawal Account", enter the account information as required, enter the amount to apply for withdrawal, and currently review and pay once a week. Withdrawal applications before 12:00 noon on Friday will be settled on Friday afternoon of that week. Review and payment will be completed before 18:00, and bank transfers will arrive in 2 hours at the latest. Withdrawal applications after 12:00 noon on Friday will be settled on Friday of the following week. Check the bank card information carefully. Incorrect information will lead to payment failure and rejection, which may be delayed until the following Friday for review. Withdrawal application is limited to one per week, which is convenient for nurses to extract service quotations on the platform.

[0060] The supervision module is also used to supervise customer refunds and monitor whether nurses violate regulations. The two parties communicate to confirm the home visit time. The customer will be refunded 30 minutes after payment. The customer needs to pay a 10% penalty. If the nurse leaves for the home visit within 1 hour, the customer will need to pay a 30% penalty. If the nurse does not provide service within 20 minutes before the home visit time, the customer will need to pay a 50% penalty. After the home visit time, the nurse has completed the service. Without special circumstances, the customer has no right to a refund. When the nurse contacts or trades privately, the platform will directly impose penalties: restricting order grabbing, affecting order grabbing rankings, nurse risk labels, and displaying nurse refund rates.

[0061] In summary, enter the WeChat mini program through the Internet and search for "Medical Rabbit", click to enter, select "I am a nurse who takes orders" or "I am a dispatching user" and click the arrow to enter, find the "Certified Nurse" button, and register and log in for customers and nurses and perform real-name authentication according to the guidance, and complete the personal information of customers and nurses. Customers and nurses do not need to go to medical institutions to register and perform real-name authentication on site. They can operate in the WeChat mini program. The process is simple and easy to operate. Customers locate the dispatch location on the platform's client and set the door-to-door time, requirements, and service quotes to locate nurses who meet the requirements. After the customer publishes the dispatch order, the nurse can select the task in the dispatch list on the nurse side, retrieve the customer's dispatch information and click to grab the order. Multiple people can sign up to grab the order, and nurses can also receive the order. Quotes can be made, but customers also have the right to choose to compare and cancel orders. When a nurse successfully registers and is selected by a customer, there will be a WeChat message prompt. At this time, the nurse can take the initiative to contact the customer. When the customer selects a nurse, the nurse will display her contact information. The nurse should contact as soon as possible within 30 minutes to confirm the home service content, home time, home location, consumables, mailing and other issues, flexibly meet the customer's medical service needs, and facilitate nurses to quickly provide medical services. Consumables include blood collection needles, disinfectants, blood collection tubes, etc., which can be purchased by yourself at the Medical Rabbit-My-"Consumables Station", and leave in time. Pay attention to retaining evidence, including phone recordings, photos of transportation, destination check-ins, blood collection tubes and express photos, etc. It is recommended to use a watermark camera to save evidence to avoid unnecessary medical disputes. , improve the automation level of medical service and supervision platform. After completing the service, the nurse should remind the customer / caregiver to confirm the order. If the customer cannot be contacted or does not actively click to confirm, the platform can be reported. If there is no confirmation within 3 days, the platform will assume that the order is completed. Please do not repeatedly urge the customer to confirm. When both parties communicate and confirm the door-to-door time, the customer will be refunded 30 minutes after payment, and the customer will need to pay a 10% penalty. If the nurse leaves for the door-to-door service within 1 hour, the customer will need to pay a 30% penalty for refund. If the nurse does not provide service within 20 minutes before the door-to-door service time, the customer will need to pay a 50% penalty for refund. After the door-to-door service time, the nurse has completed the service, and the customer has no right to a refund without special circumstances. When the nurse contacts or trades privately, the platform will directly impose penalties: restricting order grabbing and affecting order grabbing rankings , nurse risk label, nurse refund rate display. When the customer confirms the order, the money from the service quotation will be transferred to the platform. At this time, the nurse can withdraw cash. Click "My" and "Go to Withdraw", select "Withdrawal Account", enter the account information as required, and enter the amount to apply for withdrawal. Currently, the payment is reviewed once a week. Withdrawal applications before 12:00 noon on Friday will be settled on Friday afternoon of that week. The review and payment will be completed before 18:00. Bank transfers will arrive in the account within 2 hours at the latest. Withdrawal applications after 12:00 noon on Friday will be settled on Friday of the following week. Check the bank card information carefully. Incorrect information will lead to payment failure and rejection, which may be delayed until the next Friday for review. Withdrawal application is limited to one per week. Nurses who receive orders through the platform will be protected by the platform's supervision. When there are disputes over interests or responsibilities,The platform will actively play the role of reconciliation and buffer, and keep the private information of both parties confidential. For nurses who jump out of the platform to accept orders, the nurses will bear all the medical service risks. At the same time, the platform can also restrict nurses who contact or trade with customers privately and punish them by restricting orders, providing effective supervision measures for the platform's medical services and improving the automation of medical services and supervision platforms.

[0062] The above generally describes the present invention in detail, but it is obvious to a person skilled in the art that some modifications or improvements can be made to the present invention. Therefore, modifications or improvements that do not depart from the spirit of the present invention are within the scope of protection of the present invention.

Claims

1. An Internet-based medical service and supervision platform, characterized by: The platform includes: User terminals: Obtain information of nurses and order-assigning users; Order-assigning sharing module: The order-assigning user inputs the order-assigning address, arrival time, requirements, and service quotation into the order-assigning sharing port through the platform, facilitating nurses to retrieve the order-assigning information; Supervision module: Supervise and protect nurses who receive orders through the platform, and keep the private information of both parties confidential; Medical service module: Match nurses meeting the requirements according to the order-assigning information. Nurses can grab orders. After successfully grabbing an order, the nurse takes the initiative to contact the customer and then provides on-site service; Withdrawal module: Used for nurses to withdraw the service quotation; Data storage module: Used to store information during the process of nurses and customers using the platform.

2. The Internet-based medical service and supervision platform according to claim 1, characterized in that: The user terminal includes: Nurse terminal: Search for "Medical Care Rabbit" in the WeChat mini-program, click to enter, select "I am a nurse taking orders", click the arrow to enter, find the "Certified Nurse" button, and complete personal information and order-taking options according to the guidance. Real-name authentication and nurse certification are waiting for review, usually 1-2 working days; Client terminal: Search for "Medical Care Rabbit" in the WeChat mini-program, click to enter, select "I am an order-assigning user", click the arrow to enter, and complete personal information according to the guidance. Real-name authentication is waiting for review, usually 1-2 working days. The nurse terminal and the client terminal communicate with each other through the Internet.

3. The Internet-based medical service and supervision platform according to claim 1, characterized in that: The order-assigning sharing module includes: Customer order-assigning module: Locate nurses meeting the requirements based on the order-assigning location, arrival time, requirements, and service quotation of the order-assigning user; Nurse order-retrieving module: Nurses can retrieve the order-assigning information set by the order-assigning user according to their own order-taking projects.

4. The Internet-based medical service and supervision platform according to claim 1, characterized in that: The medical service module includes: Order-grabbing module: Nurses select tasks in the order-assigning list and click to grab the order. Multiple people can sign up to grab the order. Nurses can also quote when taking the order, but the customer also has the right to choose, compare, and cancel the order; Waiting module: Order-grabbing status: This interface shows that you have successfully signed up and are waiting for the customer to select a nurse. After being selected, there will be a WeChat message prompt; Order-taking success status: After the customer selects a nurse, it shows: You have successfully grabbed the order. You can take the initiative to contact the customer; On-site service module: After the customer selects a nurse, display the nurse's contact information. The nurse should contact as soon as possible within 30 minutes to confirm the on-site service content, arrival time, on-site location, as well as issues such as consumables and mailing, and set off in a timely manner, paying attention to retaining evidence; Confirmation module: When the nurse completes the service, remind the customer / caregiver to confirm the order. If the customer cannot be contacted or does not actively click to confirm, it can be reported to the platform. If the order is not confirmed within 3 days, the platform defaults that the order is completed. Do not repeatedly urge the customer to confirm.

5. The Internet-based medical service and supervision platform according to claim 4, characterized in that: The consumables include blood collection needles, disinfection supplies, blood collection tubes, etc., which can be purchased自行 at Medical Care Rabbit - My - "Consumables Station".

6. The Internet-based medical service and supervision platform according to claim 4, characterized in that: The evidence includes telephone recordings, photos of transportation tools, destination check-ins, photos of blood collection tubes and express deliveries, etc. It is recommended to save evidence using a watermark camera.

7. The Internet-based medical service and supervision platform according to claim 1, characterized in that: The withdrawal module is specifically as follows: after the order is completed, click "My" "Go to Withdraw", select "Withdrawal Account", enter the account information as required, enter the amount to apply for withdrawal, and currently review and pay once a week. Withdrawal applications before 12:00 noon on Friday will be settled on Friday afternoon of that week. Review and pay before 18:00, and bank transfers will arrive in 2 hours at the latest. Withdrawal applications after 12:00 noon on Friday will be settled on Friday of the following week. Check the bank card information carefully. Incorrect information will lead to payment failure and rejection, which may be delayed until the following Friday for review. Limited to one withdrawal application per week.

8. The Internet-based medical service and supervision platform according to claim 1, characterized in that: The supervision module is also used to supervise customer refunds and monitor whether nurses violate regulations. The two parties communicate to confirm the home visit time. The customer will get a refund 30 minutes after payment. The customer needs to pay a 10% penalty. If the nurse leaves for the home visit within 1 hour, the customer will need to pay a 30% penalty. If the nurse does not provide service within 20 minutes before the home visit time, the customer will need to pay a 50% penalty. After the home visit time, the nurse has completed the service. Without special circumstances, the customer has no right to a refund. When the nurse contacts or trades privately, the platform will directly impose penalties: restricting order grabbing, affecting order grabbing rankings, nurse risk labels, and displaying nurse refund rates.

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