Work order distribution method, device, equipment, medium and product

Abstract

The invention discloses a work order distribution method and device, equipment, a medium and a product, and relates to the field of e-commerce, and the method comprises the steps: automatically creating a target work order under the triggering of a preset event; and automatically executing the target work order according to a preset execution process corresponding to the target work order. According to the work order gathering system, the target work order can be automatically created, and after the target work order is automatically created, the work order gathering system can automatically execute the target work order according to the preset execution process corresponding to the target work order and distribute the target work order to the corresponding execution main body so that the corresponding execution main body can complete the target work order. Therefore, the work order does not need to be manually created and distributed, and the execution efficiency of the work order is improved.

Description

Technical Field

[0001] The present application relates to the field of e-commerce, and in particular to a work order dispatching method, device, equipment, medium and product. Background Art

[0002] With the rapid development of the e-commerce industry, it has become particularly important for e-commerce companies to manage and optimize their services. In order to improve efficiency, reduce labor costs, and optimize e-commerce service processes, more and more e-commerce companies have begun to use e-commerce work orders.

[0003] However, at present, the creation and distribution of e-commerce work orders are done manually. When executing work orders, the process docking of work orders is also done manually, which results in low work order efficiency and poor user experience. Summary of the invention

[0004] The purpose of this application is to provide a work order dispatching method, device, equipment, medium and product, which can improve the execution efficiency of work orders.

[0005] To achieve the above objectives, this application provides the following solutions: In a first aspect, the present application provides a work order dispatching method, comprising: Under the triggering of a preset event, a target work order is automatically created; the preset event includes: receiving the target after-sales information, receiving a refund work order creation instruction, or receiving a logistics address change work order creation instruction; when the preset event is receiving the target after-sales information, the target work order includes an interception work order, and when the preset event is receiving the refund work order creation instruction, the target work order includes: a refund work order; when the preset event is receiving the logistics address change work order creation instruction, the target work order includes: a logistics address change work order; The target work order is automatically executed according to the preset execution process corresponding to the target work order.

[0006] In a second aspect, the present application provides a work order dispatching device, comprising: A creation module is used to automatically create a target work order under the triggering of a preset event; the preset event includes: receiving the target after-sales information, receiving the refund work order creation instruction, or receiving the logistics address change work order creation instruction; when the preset event is receiving the target after-sales information, the target work order includes an interception work order, and when the preset event is receiving the refund work order creation instruction, the target work order includes: a refund work order; when the preset event is receiving the logistics address change work order creation instruction, the target work order includes: a logistics address change work order; An execution module is used to automatically execute the target work order according to a preset execution process corresponding to the target work order.

[0007] In a third aspect, the present application provides a computer device, comprising: a memory, a processor, and a computer program stored in the memory and running on the processor, wherein the processor executes the computer program to implement the steps of any of the above-mentioned work order dispatching methods.

[0008] In a fourth aspect, the present application provides a computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, implements the steps of any one of the work order dispatching methods described above.

[0009] In a fifth aspect, the present application provides a computer program product, including a computer program, which, when executed by a processor, implements the steps of any of the work order dispatching methods described above.

[0010] According to the specific embodiments provided in this application, this application discloses the following technical effects: The present application provides a work order distribution method, device, equipment, medium and product, the work order distribution method includes: automatically creating a target work order under the triggering of a preset event; automatically executing the target work order according to the preset execution process corresponding to the target work order, wherein the preset event includes: receiving the target after-sales information, receiving the refund work order creation instruction, or receiving the logistics address change work order creation instruction; when the preset event is receiving the target after-sales information, the target work order includes an interception work order, when the preset event is receiving the refund work order creation instruction, the target work order includes: a refund work order; when the preset event is receiving the logistics address change work order creation instruction, the target work order includes: a logistics address change work order. The work order aggregation system in the present disclosure can not only automatically create a target work order, but also after automatically creating the target work order, the work order aggregation system will automatically execute the target work order according to the preset execution process corresponding to the target work order, and distribute the target work order to the corresponding execution subject, so that the corresponding execution subject can complete the target work order, so that there is no need to manually create and distribute work orders, thereby improving the execution efficiency of work orders. BRIEF DESCRIPTION OF THE DRAWINGS

[0011] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings required for use in the embodiments will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0012] Figure 1 This is an application scenario diagram of a work order dispatching method in one embodiment of the present application; Figure 2 The process of the work order dispatching method according to an exemplary embodiment is shown as follows Figure 1; Figure 3 The process of the work order dispatching method according to an exemplary embodiment is shown as follows Figure 2 ; Figure 4 The process of the work order dispatching method according to an exemplary embodiment is shown as follows Figure 3 ; Figure 5 The process of the work order dispatching method according to an exemplary embodiment is shown as follows Figure 4 ; Figure 6 The process of the work order dispatching method according to an exemplary embodiment is shown as follows Figure 5 ; Figure 7 The process of the work order dispatching method according to an exemplary embodiment is shown as follows Figure 6 ; Figure 8 The process of the work order dispatching method according to an exemplary embodiment is shown as follows Figure 7 ; Fig. 9 The process of the work order dispatching method according to an exemplary embodiment is shown as follows Figure 8 ; Fig.10 The process of the work order dispatching method according to an exemplary embodiment is shown as follows Figure 9 ; Fig.11 is a structural schematic diagram of a work order dispatching device according to an exemplary embodiment; Fig.12 A schematic diagram of the structure of a computer device provided in one embodiment of the present application. DETAILED DESCRIPTION

[0013] The present application is further described in detail below in conjunction with the accompanying drawings and specific implementation methods.

[0014] The work order dispatching method provided in the embodiment of the present application can be applied to Figure 1 The application scenario shown below is used to implement work order dispatch: The backend (backend system / backend server / platform) of the work order system is connected to the backend (backend system / backend server / platform) of the ERP (Enterprise Resource Planning) system through the network.

[0015] In addition, the work order system may need to exchange information with third-party systems outside the ERP system. Figure 1The back end of the work order aggregation system is exemplarily connected to the server of the logistics company through a firewall and a gateway. For example, the e-commerce platform can be connected to the ERP system through a firewall and a gateway. Among them, the logistics company includes at least one of the following companies: YTO, ZTO, SF Express, JD.com, and Yunda. Those skilled in the art can flexibly design the work order aggregation system to connect with any third-party system in any way as needed, which will not be elaborated here.

[0016] The front end of the work order system ( Figure 1 The user interface (not shown) can be embedded in the customer service workbench plug-in of the e-commerce platform in the form of a plug-in.

[0017] For example, the front-end and back-end of the work order system can exchange data through the API interface. The front-end can be used for display and user interaction, and the back-end can be responsible for processing data and executing business logic. Of course, those skilled in the art can flexibly design the functions of the front-end and back-end. For example, the front-end can also be designed to process part of the business logic, such as form verification, risk verification, part of the data processing, format conversion, etc.

[0018] Among them, the front end of the ERP system can be used to receive information initiated by users / users in the e-commerce platform, and push the corresponding information\instructions to the back end of the ERP system through its back end, and then the back end of the ERP system sends it to the back end or front end of the work order system.

[0019] Users can create a target work order on the front end of the work order aggregation system. After creating the target work order, if the target work order requires the participation of a logistics company, the front end or back end of the work order aggregation system can send corresponding information to the logistics company's server according to the preset execution process corresponding to the target work order.

[0020] Of course, in other embodiments of the present application, there is no need to distinguish between the front-end and the back-end, and all operations can be directly performed by the plug-in embedded in the front-end interface of the ERP system to realize work order dispatch.

[0021] In addition, users of the Jugongdan system may include customer service, customer service team leader, after-sales, technical support, finance and other personnel / roles of merchants on the e-commerce platform. On the e-commerce platform, the store itself is assigned an account, and each person / role under the store can be assigned a sub-account. The store's own account will be bound to the account of the Jugongdan system, and the account on the Jugongdan system has also been associated and mapped with each sub-account.

[0022] Figure 2 The process of the work order dispatching method according to an exemplary embodiment is shown as follows Figure 1 ,like Figure 2 As shown, this work order dispatch method is used Figure 1 In the application scenario shown in the work order aggregation system, the work order dispatching method includes the following steps S101-S102: In step S101, a target work order is automatically created under the triggering of a preset event.

[0023] Among them, the preset events include: receiving target after-sales information, receiving a refund work order creation instruction, or receiving a logistics address change work order creation instruction; when the preset event is receiving target after-sales information, the target work order includes an interception work order, and when the preset event is receiving a refund work order creation instruction, the target work order includes: a refund work order; when the preset event is receiving a logistics address change work order creation instruction, the target work order includes: a logistics address change work order. The following will introduce each preset event and each target work order through detailed embodiments.

[0024] Without distinguishing between the front-end and back-end, the work order aggregation system can automatically create corresponding target work orders when triggered by preset events.

[0025] If the work order aggregation system includes a front-end and a back-end, step S101 can be performed by the front-end or the back-end, or by the front-end and the back-end in cooperation. For example, the front-end can determine that a preset event has occurred and notify the back-end to create a target work order. After creation, the target work order can be displayed through the front-end; or, after the back-end determines that a preset event has occurred, it notifies the front-end to create and display the target work order. Those skilled in the art can make flexible designs, which will not be elaborated here.

[0026] The target work order created can be a blank work order or a non-blank work order. In addition, the user can also supplement or modify the content of the target work order through the front end.

[0027] The created target work order can automatically bring in some related content, in which case the target work order is a non-blank work order, and the created target work order can also not automatically bring in any content, in which case the target work order is a blank work order.

[0028] In step S102, the target work order is automatically executed according to a preset execution process corresponding to the target work order.

[0029] There can be multiple types of target work orders. In the work order aggregation system, different execution processes are preset for each type of target work order.

[0030] In the disclosed embodiment, the merchant may also configure the setting requirements of whether to modify the status of the target work order after the target work order is executed according to their own business scenarios.

[0031] In one example, when the tasks involved in the target work order (such as the order interception mentioned later) need to be completed by other execution entities outside the work order system (such as the logistics company mentioned later), the above preset execution process can dispatch the target work order to the corresponding execution entity to allow the execution entity to perform the tasks involved in the target work order, or send corresponding information to the execution entity according to the target work order to trigger it to perform the tasks involved in the target work order. The above method can realize automatic execution of the target work order. In addition, the work order system can also monitor the execution of tasks and make corresponding processing based on the execution of tasks.

[0032] In another example, when the tasks involved in the target work order do not need to be completed by other execution entities, the tasks involved in the target work order can be directly executed by a preset execution process to realize automatic execution of the target work order.

[0033] That is, in the present disclosure, the work order aggregation system can not only automatically create a target work order, but after automatically creating the target work order, the work order aggregation system will also automatically execute the target work order according to the preset execution process corresponding to the target work order, and dispatch the target work order to the corresponding execution subject, so that the corresponding execution subject can complete the target work order. In this way, there is no need to manually create and dispatch work orders, thereby improving the execution efficiency of work orders.

[0034] The following is a more detailed introduction to the technical solution claimed in this application in conjunction with more specific scenarios.

[0035] Embodiment 1 Example scenario: After a buyer places an order to purchase a product, if he or she no longer wants the product without receiving it, the buyer can initiate a refund-only after-sales order, and the merchant needs to intercept the package that is still in transit. In the existing method, the merchant's customer service needs to contact the courier company to intercept the package, and during the package return process, the merchant needs to continue to pay attention to the package return status.

[0036] Specifically, under the existing method, the merchant's processing flow is as follows: The merchant's customer service sends the express order number and related information to the express docking group, @ the express staff, and the courier goes to the intranet to query or submit a work order. After getting the result, they return to the group to reply to the merchant's customer service. This method of communication through group messages requires climbing up the group to see historical messages to reply to messages, which makes it easy to miss messages or miss replies. In addition, the messages in the group cannot be precipitated into complete data, which is difficult to be counted later, resulting in low overall processing efficiency.

[0037] In view of the above scenario, the work order aggregation system in this embodiment can automatically create and execute an interception work order to intercept the package.

[0038] Figure 3The process of the work order dispatching method according to an exemplary embodiment is shown as follows Figure 2 The preset event in the work order dispatching method is receiving the target after-sales information; the target work order is an intercepted work order; the work order dispatching method includes the following steps S201-S205: The above step S101 can be implemented by the following steps S201-S202, specifically: Step S201: Receive target after-sales information.

[0039] The target after-sales information includes order information and after-sales orders initiated by the buyer on the e-commerce platform for the first target order, which have been shipped but only refunded. The first target order is generally an order placed by the buyer to purchase goods (which can be tangible items or intangible services).

[0040] The target after-sales information is sent by the ERP system. For example, after the buyer initiates a refund-only after-sales order for the first target order on the e-commerce platform, the e-commerce platform will push the after-sales order to the ERP system. After receiving the after-sales order, the ERP system will obtain the order information corresponding to the first target order corresponding to the after-sales order from the database of the ERP system, and then send the after-sales order and order information to the Jugongdan system in the target after-sales information.

[0041] The content of the after-sales order generally includes at least one of the following: after-sales order type, after-sales order refund status, after-sales order goods refund status, after-sales order problem type, after-sales goods, etc.

[0042] In different situations, the content included in the above order information may be different: when the first target order corresponds to a split order, the order information at least includes the order number of the split order; when the first target order does not correspond to a split order, the order information at least includes the order number of the first target order.

[0043] For example, when shipping, the seller will send the goods purchased by the buyer to the buyer through a logistics package. In this case, the first target order does not have a corresponding split order. At this time, the order information sent by the ERP system to the work order system includes at least the order number of the first target order.

[0044] For example, the order number of the first target order is 11, and the seller sends the goods purchased by the buyer to the buyer via a logistics package. At this time, the order information sent by the ERP system to the Jugongdan system includes at least the order number 11 of the first target order.

[0045] For another example, when shipping, the seller may split the goods purchased by the buyer into multiple logistics packages and send them to the buyer. In this case, the first target order will have a corresponding split order, each logistics package corresponds to a split order, and the logistics order number of each logistics package is different. At this time, the above order information may include the order number of the split order.

[0046] Continuing with the above example, the order number of the first target order when the buyer places an order is 11. The seller splits the goods ordered by the buyer into 2 logistics packages and sends them to the buyer. That is, the seller splits the goods ordered by the buyer into 2 orders. At this time, the first target order will include 2 split orders, namely split order 1 and split order 2. When splitting, the ERP system will reallocate different order numbers to each split order. At this time, the order information sent by the ERP system to the work order system includes at least the order number of split order 1 and / or the order number of split order 2.

[0047] In some embodiments, the order information may include the order numbers of all split orders, or may include the order numbers of some split orders. For example, assume that a buyer purchases goods A, B, C, and D from the same merchant, and the seller splits them into two logistics packages for delivery, where goods A and B are in one package x, and goods C and D are in another package y. If the buyer initiates an after-sales order for product C, that is, the buyer initiates an after-sales order for refund only for some of the products in the first target order (which can be called designated products), the order information sent by the ERP system may include the order numbers of the split orders corresponding to all the products (that is, the order number of the split order corresponding to package x, and the order number of the split order corresponding to package y), and subsequently, logistics interception will be performed on the logistics order numbers of all the split orders to achieve the return of all the products; or, if the buyer initiates an after-sales order for refund only for some of the products in the first target order (which can be called designated products), the order information sent by the ERP system may only include the order number of the split order (which can be called the designated split order) corresponding to the designated product (such as product C) (that is, the order number corresponding to package y), and subsequently, logistics interception will be performed on the logistics order number of the designated split order to achieve the return of the products, without intercepting and returning all the packages of the split orders, which can improve the flexibility of interception.

[0048] In other embodiments of the present invention, on the premise that the order information includes the first target order, the order information in all the above embodiments may also include at least one of the following first target order information: product information of the first target order and logistics information of the first target order.

[0049] The commodity information of the first target order includes at least one of the following information: merchant information of the first target order and item information of the first target order; The logistics information of the first target order includes at least one of the following information: the logistics company of the first target order, the logistics order number of the first target order, the logistics track information of the first target order, and the delivery address information of the first target order.

[0050] In other embodiments of the present invention, on the premise that the order information includes a split order, the order information in all the above embodiments may also include at least one of the following split order information: product information of the split order and logistics information of the split order.

[0051] The product information of the split order includes at least one of the following information: the merchant information of the split order and the item information of the split order; The logistics information of the split order includes at least one of the following information: the logistics company of the split order, the logistics order number of the split order, the logistics track information of the split order, and the delivery address information of the split order.

[0052] In other embodiments of the present invention, the order information may further include at least one of the following information: e-commerce platform information, store information, shipping warehouse information, supplier information, etc. Those skilled in the art may flexibly design according to actual needs, which will not be elaborated here.

[0053] In the case where the front-end and back-end are not distinguished, step S201 can be performed by the work order aggregation system. If the work order aggregation system includes the front-end and back-end, step S201 can be performed by the front-end or the back-end, or the front-end and the back-end can cooperate to perform step S201, for example, the front-end receives the target after-sales information of the ERP and then forwards it to the back-end, or vice versa, the back-end receives the target after-sales information of the ERP and then forwards it to the front-end. Those skilled in the art can flexibly design it according to their needs, which will not be elaborated here.

[0054] Step S202: automatically create an interception work order corresponding to the after-sales order according to the order information.

[0055] In one example, an interception work order may be automatically created when the order information meets preset interception rules.

[0056] Specifically, it can detect whether the order information meets the preset interception rules. If it is detected that the order information does not meet the preset interception rules, the creation of the interception work order can be automatically filtered out without any processing; if it is detected that the order information meets the preset interception rules, an interception work order is automatically created.

[0057] For example, the preset interception rule can be set by the merchant himself, for example: the preset interception rule can be that if the refund amount is less than the preset amount, then it will not be intercepted, or the preset interception rule can be that if it is a refund of some goods, then it will not be intercepted.

[0058] In this embodiment, the automatically created interception work order may include all or part of the order information.

[0059] Since the interception work order is for the after-sales order initiated by the buyer on the e-commerce platform that has been shipped but only refunded, after the interception work order is created, when the interception work order is automatically executed, the goods in the after-sales order that has been shipped but only refunded need to be intercepted, that is, the goods should not be sent to the buyer. When the logistics company intercepts the goods, it needs to know the new recipient information of the goods to be intercepted (usually the seller's recipient information), so that the logistics company can intercept the goods midway and re-dispatch the goods according to the new recipient information.

[0060] In the above case, in one possible implementation, the above step S102 can be implemented by the following steps S203-S205, specifically: Step S203: Detect whether new recipient information corresponding to the interception work order is received.

[0061] In the scenario of order interception, the new recipient information may exemplarily include the seller's delivery address, the seller's recipient name, contact information, etc., which is generally different from the buyer information corresponding to the first target order or split order.

[0062] In the case where the front-end and back-end are not distinguished, step S203 may be executed by the work order aggregation system. If the work order aggregation system includes the front-end and back-end, illustratively, step S203 may be executed by the front-end or the back-end.

[0063] Step S204: If it is detected that no new recipient information has been received, a reminder for filling in the new recipient information is output.

[0064] Specifically, without distinguishing between the front-end and the back-end, step S204 may be performed by the work order aggregation system.

[0065] If the work order aggregation system includes a front-end and a back-end, for example, step S204 can be executed by the front-end, or by the front-end and the back-end cooperating to execute step S204. For example: after detecting that no new recipient information has been received, the back-end can instruct the front-end to output a reminder for filling in the new recipient information, and the front-end can output a reminder for filling in the new recipient information to the user to remind the user (usually the seller's customer service) to enter the new recipient information in the intercepted work order. Generally, the reminder for filling in the new recipient information can be output in text form such as a pop-up prompt dialog box, a prompt window, a reminder message, etc. In addition, it can also be considered to remind by voice, or by voice combined with text, which will not be repeated here.

[0066] Step S205: If it is detected that new recipient information is received, the new recipient information and order information are sent to the corresponding logistics company, so that the logistics company can initiate an order interception process.

[0067] Specifically, without distinguishing between the front-end and the back-end, step 205 may be performed by the work order aggregation system.

[0068] If the work order aggregation system includes a front-end and a back-end, step S205 can be executed by the front-end or the back-end, or by the front-end and the back-end cooperating to execute step S205. For example: after the user fills in the new recipient information and clicks confirm, the front-end determines that it has detected the receipt of the new recipient information, and it can send the new recipient information to the back-end, and the back-end will then send the received new recipient information and order information to the logistics company. For another example, after the user fills in the new recipient information and clicks confirm, the front-end sends the new recipient information to the back-end, and the back-end determines that it has detected the receipt of the new recipient information, and then sends the received new recipient information and order information to the logistics company. Those skilled in the art can make flexible designs, which will not be elaborated here.

[0069] After step S205, the work order aggregation system can also periodically query the logistics company for the latest logistics information and synchronize it to the corresponding interception work order, or the interception work order can be synchronized with the target after-sales order to achieve the purpose of real-time (or near real-time) monitoring of logistics.

[0070] It can be seen that in this embodiment, after the interception work order is created (or during the creation process), it is also necessary to detect whether the new recipient information corresponding to the interception work order is received. If the new recipient information is not received (it is possible that the user forgets to enter the new recipient information), the work order system will output a reminder to fill in the new recipient information. In this way, when the user sees the reminder to fill in the new recipient information, he can enter the new recipient information in the location corresponding to the interception work order. When the work order system detects that the new recipient information is received, it can directly send the new recipient information and the order information to the corresponding logistics company at the same time, so that the logistics company can initiate the order interception process.

[0071] It should be noted that in other embodiments of the present application, the merchant may also specify the default new recipient information. Then, when creating an interception work order, the default new recipient information may be automatically filled in. At this time, there is no need to execute the above steps S203 to S204, and instead, execute step S205 to "send the new recipient information and order information to the corresponding logistics company."

[0072] Figure 4 The process of the work order dispatching method according to an exemplary embodiment is shown as follows Figure 3 ,like Figure 4 As shown, the work order dispatching method is used in the work order aggregation system, and includes the following steps S301-S305: The above step S101 can be implemented by the following steps S301-S302, specifically: Step S301, receiving target after-sales information; the target after-sales information is sent by the ERP system after receiving the after-sales information.

[0073] Step S302: automatically create an interception work order corresponding to the target after-sales information according to the order information.

[0074] The implementation of step S301-step S302 is similar to step S201-step S202 in the above embodiment, and will not be repeated here.

[0075] Since the interception work order is for the after-sales order initiated by the buyer on the e-commerce platform for which the goods have been shipped but only refunded, the after-sales order may not have been collected by the logistics company. In one achievable method, the above step S102 can be implemented by the following steps S303-S305, specifically: Step S303: Determine whether the split order or the first target order is in a state of being collected.

[0076] Step S304: If the order has been collected, an order interception instruction is sent to the logistics company corresponding to the order number.

[0077] Step S305: If the item is not picked up, send a cancellation instruction to the logistics company.

[0078] After creating an interception order, you can determine whether the split order or the first target order has been picked up through the logistics information of the split order or the first target order. If it is in a state of being picked up, an order interception instruction is sent to the logistics company corresponding to the order number, so that the logistics company can implement the corresponding interception process according to the order number. If it is not in a state of being picked up, a cancellation collection instruction is directly sent to the logistics company. After receiving the cancellation collection instruction, the logistics company can cancel the collection of the split order or the first target order, thereby completing the interception.

[0079] The logistics information of the split order or the first target order may be obtained by the work order aggregation system actively querying the ERP system, or may be actively sent by the ERP system to the work order aggregation system in step S301.

[0080] Specifically, without distinguishing between the front-end and the back-end, steps S303 - S305 may be performed by the work order aggregation system.

[0081] If the work order aggregation system includes a front-end and a back-end, steps S303-S305 can be performed by the front-end or the back-end, or by the front-end and the back-end cooperating to perform steps S303-S305. For example, the front-end can perform step S303 and notify the back-end to perform step S304 or S305.

[0082] In addition, steps S303-S305 can also be combined with the technical contents in the aforementioned embodiments to obtain a new technical solution.

[0083] For example, combined with the aforementioned steps S204-S205, the following solution is obtained: after receiving the target after-sales information, an interception work order is created. Afterwards, it is determined whether the split order or the first target order is in a state of being collected. If not collected, a cancellation collection instruction is sent to the logistics company. If collected, it is detected whether the new recipient information corresponding to the interception work order is received (corresponding to the aforementioned step S203). If it is detected that the new recipient information is not received, a reminder to fill in the new recipient information is output (corresponding to the aforementioned step S204). If it is detected that the new recipient information is received, an order interception instruction is sent to the logistics company corresponding to the order number, and the order interception instruction includes the new recipient information and the order information (corresponding to the content in the aforementioned step S205).

[0084] In other embodiments of the present invention, it is also possible to determine whether to automatically execute the target work order according to the preset execution process corresponding to the target work order based on the collection status, specifically: After receiving the target after-sales information, determine whether the order corresponding to the order number in the order information (which may include split orders and / or the first target order) is in a state of being picked up. If it is in a state of being picked up, automatically execute the interception work order according to the preset execution process corresponding to the interception work order. If it is in a state of not being picked up, periodically query the logistics information of the above order. When the logistics information is changed to being picked up, automatically execute the interception work order according to the preset execution process corresponding to the interception work order.

[0085] Since the interception work order is for the after-sales order initiated by the buyer on the e-commerce platform for refund only after the goods have been shipped, in other embodiments of the present application, the following design can be performed: After the interception work order is created, when the interception work order is automatically executed, not only the goods in the after-sales order that have been shipped and only refunded are intercepted, but also the money paid by the buyer for the ordered goods is returned to the buyer. In other words, an automatic refund is performed.

[0086] In one possible implementation, based on all the above embodiments, the above step S102 further includes at least the following three methods to implement automatic refund, specifically: The first method may include the following steps / operations: A1. Get the corresponding logistics track information according to the order number.

[0087] In one possible implementation, the Jugongdan system can send an instruction to the ERP system to actively query the logistics track information corresponding to the order number. After receiving the instruction, the ERP system will send the logistics track information corresponding to the order number to the Jugongdan system.

[0088] In another possible implementation, the ERP system may include logistics track information corresponding to the order number in the order information sent to the work order system.

[0089] When the first target order does not include a split order, the order number here is the order number of the first target order, and the work order aggregation system obtains the logistics track information corresponding to the first target order according to the order number of the first target order.

[0090] When the first target order includes a split order, the order number here is the order number of the split order, and the work order aggregation system obtains the logistics track information corresponding to the split order according to the order number of the split order.

[0091] A2. According to the logistics track information, determine whether the items in the split order or the first target order have arrived at the target area; the target area is the area where the buyer's delivery address is located.

[0092] For example, the target area can be a location set by the seller, for example, it can be the city where the buyer's delivery address is located. At this time, based on the logistics track information, it is determined whether the items in the split order or the first target order have arrived at the city where the buyer's delivery address is located.

[0093] The target area here can also be obtained based on the delay in updating the logistics track information and the distance from the delivery address.

[0094] A3. If the item has not arrived, an automatic refund process will be initiated.

[0095] If the goods do not reach the target area, it means that even if there is a delay in updating the logistics track information, the logistics company has no probability of delivering the goods to the buyer, and the goods can be intercepted successfully.

[0096] Continuing with the above example, when it is detected that the items in the split order or the first target order have not arrived in the city where the buyer's delivery address is located, the Jugongdan system will initiate an automatic refund process. When it is detected that the items in the split order or the first target order have arrived in the city where the buyer's delivery address is located, the Jugongdan system will not initiate an automatic refund process.

[0097] In one possible implementation, when the refund is completed, the work order aggregation system will also modify the status of the intercepted work order to completed.

[0098] Among them, the Jugongdan system can call the e-commerce platform interface to complete the refund, and the interface call will know that the refund has been completed. Alternatively, the Jugongdan system can subscribe to the online order after-sales status of the ERP system. When the online order after-sales status changes, it will be synchronized to the Jugongdan system. The Jugongdan system determines whether the refund is completed through the online order after-sales status information synchronized with the ERP system.

[0099] A4. If the goods have arrived, obtain the first real-time logistics track information of the split order or the first target order at the first preset time interval, and initiate an automatic refund process when it is detected that the first real-time logistics track information has changed to indicate that the seller has received the goods.

[0100] In one achievable manner, after the refund process is initiated, the status of the intercepted work order is modified to completed.

[0101] If the target area has been reached, it means that if there is a delay in updating the logistics track information, the logistics company will deliver the goods to the buyer, and the goods cannot be successfully intercepted. At this time, if the refund process is automatically initiated, the seller may lose both money and goods. Therefore, if the target area has been reached, the automatic refund process will not be initiated directly. Instead, the first real-time logistics track information of the split order or the first target order will be obtained at the first preset time interval until it is determined that the seller has received the goods based on the first real-time logistics track information. Only then will the work order system initiate the automatic refund process.

[0102] Wherein, obtaining the first real-time logistics track information of the split order or the first target order according to the first preset time interval can be achieved in the following manner: The work order aggregation system sends the real-time logistics track information of the split order or the first target order to the logistics company at a first preset time interval. When the logistics company receives the real-time logistics track information of the split order or the first target order, it will feed back the real-time logistics track information of the split order or the first target order at the current moment to the work order aggregation system.

[0103] Alternatively, the work order aggregation system may synchronize real-time logistics track information with the target after-sales order at a first preset time interval.

[0104] The second method may include the following steps / operations: B1. Obtain second real-time logistics track information of the split order or the first target order at a second preset time interval.

[0105] B2. When it is determined according to the second real-time logistics track information that the split order or the first target order is on the way back to the place of shipment, an automatic refund process is initiated.

[0106] If it is determined based on the second real-time logistics track information that the split order or the first target order is on the way back to the place of shipment, it means that the logistics company has intercepted it and the buyer will not receive the goods of the split order or the first target order. At this time, the work order system can initiate an automatic refund process.

[0107] In one achievable manner, after continuing to detect that the second real-time logistics track information has changed to the seller having received the goods, the status of the intercepted work order is modified to completed.

[0108] After initiating the automatic refund process, the second real-time logistics track information of the split order or the first target order will continue to be obtained at the second preset time interval. When it is detected that the second real-time logistics track information has changed to the seller has received the goods, it indicates that the split order or the first target order has been intercepted successfully. At this time, the work order system will change the status of the intercepted work order to completed.

[0109] The biggest difference between the second method and the first method is: The first method is to obtain logistics track information once after the buyer initiates a refund-only after-sales order to trigger the creation of an interception work order. Based on the obtained logistics track information, it is determined whether the item has arrived at the target area. Different operations will be performed based on different judgment results of whether the item has arrived. After that, the real-time logistics track will no longer be obtained at a certain time interval.

[0110] The second method does not focus on whether the item has arrived at the target area when the interception work order is created, but periodically tracks the real-time (or near real-time) logistics trajectory information of the item. If it is determined that the item is being returned based on the real-time (or near real-time) logistics trajectory information, an automatic refund is initiated, and after the seller has received the goods (that is, the interception is successful), the modification of the interception work order is modified to completed.

[0111] The third method may include the following steps / operations: The real-time status of the split order or the first target order is obtained at a third preset time interval. When it is detected that the real-time status has changed to the seller having received the goods, an automatic refund process is initiated, and the status of the intercepted work order is changed to completed.

[0112] In this method, whether to initiate the automatic refund process can be determined not based on the logistics track information of the split order or the first target order, but based on the final status of the split order or the first target order. At this time, if it is detected that the real-time status of the split order or the first target order has changed to the seller has received the goods, it indicates that the split order or the first target order has been intercepted successfully. At this time, the work order system can initiate the automatic refund process.

[0113] The third method is similar to the second method in that the third method also tracks the real-time (or near real-time) logistics trajectory information of the item. The main difference between the two is that in the third method, the operations of initiating automatic refund and modifying the interception work order status are executed only when the seller has received the goods.

[0114] Those skilled in the art can flexibly design the lengths of the first to third preset time intervals according to actual conditions, such as 12 hours, 24 hours, 18 hours, 1 hour, 30 minutes, etc., which will not be elaborated here.

[0115] In other embodiments of the present invention, if the split order or the first target order is in a state of not being collected, an automatic refund process can be directly initiated before, after, or at the same time as sending a cancellation collection instruction to the logistics company.

[0116] It should be noted that, in the case of not distinguishing between the front-end and the back-end, any of the above implementations can be performed by the work order aggregation system. If the work order aggregation system includes the front-end and the back-end, any of the above implementations can be performed by the front-end or the back-end.

[0117] Of course, in practice, interception failure may occur. In this case, the status of the interception work order can be modified to "interception failure", "report express interception", etc. (can be represented by text, letters, numbers, etc.), and the reason for failure can also be filled in, such as "signed for", "package lost", etc.

[0118] In addition, different refund measures may be formulated for different failure reasons. For example, for "signed for", the refund measures may include not initiating or refusing a refund, while for "package lost", the refund measures may include initiating an automatic refund.

[0119] In other embodiments of the present invention, regardless of whether the interception succeeds or fails, and whether the automatic refund succeeds or fails, the corresponding execution result can be fed back to ERP, and ERP can modify the status of the after-sales order according to the fed-back execution result and notify the buyer.

[0120] Of course, the work order system can also notify the buyer of the execution results.

[0121] It is worth noting that in this embodiment, the automatic refund process initiated by the work order system can be implemented in the following ways: The Jugongdan system will request the ERP system to query the payment account information of the order corresponding to the order number in the order information. After receiving the payment account information sent by the ERP system, the Jugongdan system will search for the financial platform corresponding to the payment account information preset in the system based on the payment account information. After finding the financial platform, the order number in the order information (the order number at this time can be the order number of the order, or the logistics order number corresponding to the order) will be carried in the refund information and sent to the financial platform. After receiving the refund information, the financial platform will check whether the payment information of the order number in the order information has been received. If received, the payment will be returned to the payment account. If not, a prompt message will be sent to the Jugongdan system to prompt that the current financial platform has not received the payment information of the order number in the order information. After receiving the prompt message, the Jugongdan system will display the prompt message to allow buyers and / or sellers to perform relevant verification work.

[0122] Embodiment 2 Scenario example: After the buyer places an order to purchase a product, if the buyer finds that the product price has been reduced, that is, the buyer finds that the price he paid for the product is higher than the current price after the price reduction, the buyer and the merchant reach an agreement, and the merchant returns the price difference to the buyer by actively refunding the money. Alternatively, after the buyer receives the product, he finds that there is a problem with the quality of the product. After the seller and the buyer negotiate, the seller returns the corresponding compensation amount to the buyer by actively refunding the money. Specifically, under the existing method, the merchant's processing process is as follows: Merchants will refund on e-commerce platforms. After the refund is completed, merchants need to manually register the refund information in a form. During the registration process, merchants need to register online order numbers, product information, store and buyer information, etc., and then send the form to the finance department, which will make a unified refund. However, there are several problems with the current processing method: First, the refund information and reasons need to be manually registered by customer service, which is a heavy workload for customer service; second, the refund data cannot be accumulated, and merchants cannot conduct combined analysis based on the refund reasons; third, when the finance department refunds, it cannot verify based on historical refund information, resulting in capital loss.

[0123] In view of the above scenario, the work order system in this embodiment can automatically create and execute a refund work order to perform the refund operation.

[0124] Figure 5 The process of the work order dispatching method according to an exemplary embodiment is shown as follows Figure 4 , the preset event in the work order dispatching method is to receive the refund work order creation instruction, and the target work order can be a refund work order, such as Figure 5 As shown, the work order dispatching method is used in the work order aggregation system, and includes the following steps S401-S406: The above step S101 can be implemented by the following steps S401-S405, specifically: Step S401, receiving a refund work order creation instruction, the refund work order creation instruction includes: the refund order number, refund reason and refund amount; the refund order is: the order for which the refund is made.

[0125] Specifically, without distinguishing between the front-end and the back-end, step S401 may be executed by the work order aggregation system.

[0126] If the work order system includes a front-end and a back-end, for example, step S401 can be performed by the front-end, or by the front-end and the back-end in cooperation. For example, a user (for example, a seller) can open the icon corresponding to the refund work order on the front-end, enter the order number, refund reason and refund amount of the refund order, and after confirmation, the front-end generates the above refund work order creation instruction and sends it to the back-end.

[0127] Those skilled in the art can make flexible designs, which will not be elaborated here.

[0128] Step S402: Obtain payment account information.

[0129] After the user completes and confirms the refund order number, refund reason and refund amount, the Jugongdan system can obtain the payment account information of the refund order from the ERP system based on the refund order number.

[0130] It is worth noting that in order to facilitate the analysis of refund information by later users, the ERP system can send the order information of the order for which the refund is made to the Jugongdan system at the same time as sending the payment account information of the refund order at the time of payment.

[0131] The order information here includes at least one of the following order information: the product information of the order and the logistics information of the order. Among them, the product information of the order includes at least one of the following information: the merchant information of the order and the item information of the order; the logistics information of the order includes at least one of the following information: the logistics company of the order, the logistics order number of the order, the logistics track information of the order and the delivery address information of the order.

[0132] Step S403: Detect whether there is a risk.

[0133] Specifically, the Jugongorder system can detect whether the refund amount exceeds the upper limit set by the seller, and / or detect whether the payment account information or the order number of the refund order has previously initiated a refund process.

[0134] Step S404: If it does not exist, create a refund work order according to the payment account information and the refund work order creation instruction.

[0135] That is, if the refund amount does not exceed the upper limit set by the seller, and / or the payment account information or the refund order number has not previously initiated a refund process, a refund work order will be created.

[0136] Step S405: If yes, execute the risk handling process.

[0137] In one example, the risk handling process may include: terminating the creation of a rebate work order.

[0138] Specifically, if the refund amount exceeds the upper limit set by the seller, and / or the refund process has been initiated before for the payment account information or the refund order number, the creation of the refund work order will be terminated directly, and the reason why the refund work order cannot be created can be output.

[0139] Specifically, without distinguishing between the front-end and the back-end, steps S402 to S405 may be performed by the work order aggregation system.

[0140] If the work order aggregation system includes a front-end and a back-end, illustratively, steps S402-S405 can be executed by the front-end, or by the back-end, or by the front-end and the back-end cooperating to execute steps S402-S405. For example, if the front-end executes one or more steps in steps S402-S405, the back-end executes the remaining steps.

[0141] In another example, a risk treatment process may include: Step S4051: outputting a prompt message, which is used to prompt the user to confirm whether to continue with the refund; Specifically, the prompt information may be displayed in the form of a dialog box, window, etc., and a pair of controls may be provided in the dialog box or window for the user to select to confirm whether to continue the refund.

[0142] This pair of controls may include, for example, "yes", "no" controls, "Y", "N" controls, "confirm", "cancel" controls, "continue", "cancel" controls, "continue", "terminate" controls, etc. Those skilled in the art may design the controls flexibly, as long as a pair of controls can realize opposite input semantics and correspond to different process branches.

[0143] Step S4052: after receiving the information indicating that the refund is continued, a refund work order is created according to the payment account information and the refund work order creation instruction; Continuing with the previous example, if the user clicks on controls such as "Yes" or "Confirm", it is equivalent to entering information indicating continued refund.

[0144] Step S4053: After receiving the information indicating the termination of the refund, terminate the creation of the refund work order.

[0145] Continuing with the previous example, if the user clicks on controls such as "No" or "Cancel", it is equivalent to entering information indicating the termination of the refund.

[0146] It can be seen that in this embodiment, if the refund amount exceeds the upper limit set by the seller, or the payment account information or the order number of the refund order has previously initiated a refund process, a prompt message is output to prompt the user to confirm whether to continue the refund. After receiving the information indicating the continuation of the refund, it indicates that the seller agrees to continue the refund, and a refund work order is created. After receiving the information indicating the termination of the refund, it indicates that the seller does not agree to continue the refund, and the creation of the refund work order is terminated.

[0147] The above step S101 can be implemented by the following steps S406, specifically: Step S406: After the refund work order is successfully created, the work order system directly jumps to the payment page corresponding to the payment account information to carry out the refund process.

[0148] In one achievable manner, when it is detected that the payment is completed, the status of the rebate work order is modified to completed.

[0149] In this embodiment, when making a refund, customer service does not need to manually register the refund order number, product information, store information, buyer information, etc. They only need to enter the refund amount, refund reason and refund order number, which greatly reduces the registration workload of customer service.

[0150] Embodiment 3 Example scenario: After a buyer places an order to purchase a product, but has not received the product, the buyer needs to modify the delivery address filled in when purchasing the product. The buyer needs to call the e-commerce platform's address change interface to help customer service complete the order address modification.

[0151] In view of the above scenario, the work order aggregation system in this embodiment can automatically create and execute a logistics address change work order.

[0152] Figure 6 The process of the work order dispatching method according to an exemplary embodiment is shown as follows Figure 5 , the preset events in the work order dispatching method include: receiving a logistics address change work order creation instruction, the target work order includes a logistics address change work order, such as Figure 6 As shown, the work order dispatching method is used in the work order aggregation system, and includes the following steps S501-S504: The above step S101 can be implemented by the following steps S501-S502, specifically: Step S501, receiving a logistics address change work order creation instruction.

[0153] The above-mentioned logistics address change work order creation instruction includes: the order number of the second target order and the change address information of the second target order.

[0154] In one example, after the buyer initiates the address change information for the second target order on the e-commerce platform, the e-commerce platform pushes the order number of the second target order and the address change information of the second target order to the ERP system. After receiving the information, the ERP system will carry the order number of the second target order and the address change information of the second target order in the logistics address change work order creation instruction and send it to the work order system.

[0155] Specifically, without distinguishing between the front-end and the back-end, step S501 may be performed by the work order aggregation system.

[0156] If the work order aggregation system includes a front-end and a back-end, illustratively, step S501 can be executed by the front-end, or by the back-end, or the front-end and the back-end can cooperate to execute step S501. For example, after the back-end receives the logistics address change work order creation instruction from the ERP, it can forward it to the front-end for corresponding information display.

[0157] Step S502: Create a logistics address change work order according to the change address information, the logistics company of the second target order, and the order number of the second target order.

[0158] After receiving the instruction to create a logistics address change work order, the work order system can also send query information about the logistics company of the second target order to the ERP system. After receiving the logistics company of the second target order feedback from the ERP system, it will create a logistics address change work order based on the changed address information, the logistics company of the second target order and the order number of the second target order.

[0159] Specifically, without distinguishing between the front-end and the back-end, step S502 may be performed by the work order aggregation system.

[0160] If the work order aggregation system includes a front-end and a back-end, illustratively, step S502 can be executed by the front-end, or by the back-end, or the front-end and the back-end can cooperate to execute step S502. For example, the front-end queries information from the logistics company, and sends the queried information, address change information, etc. to the back-end, and the back-end creates a logistics address change work order, etc.

[0161] It should be noted that when a logistics address change work order is created by the backend, the backend will generally send the logistics address change work order to the frontend for display, and may also receive user interaction information through the frontend.

[0162] The above step S102 can be implemented by the following steps S503-S504, specifically: Step S503: Send the relevant order number and change address information of the second target order to the logistics company of the second target order, so that the logistics company of the second target order can execute the logistics address change process for the second target order.

[0163] It should be noted that if the logistics company can maintain the relationship between the second target order and the logistics order number, the order number of the second target order can be sent to the logistics company. The logistics company can find the corresponding logistics order number based on the relationship it maintains, and then change the logistics address of the logistics order number. In this case, the above-mentioned related order number may include the order number of the second target order.

[0164] If the logistics company does not maintain the relationship between the second target order and the logistics order number, the above-mentioned related order number may include the logistics order number mapped with the second target order. The logistics order number can be obtained by querying the ERP.

[0165] Specifically, Figure 7As shown, the user can trigger the creation instruction of the logistics address change work order by clicking on the new work order in the Jugongding system. After clicking on the new work order, the user can enter the change address information, the logistics company of the second target order and the order number of the second target order in the pop-up window. After entering this information, click Confirm. The Jugongding system will detect whether there is a field for the change address information in the input information. If not, the logistics address change work order will not be created, but a normal work order will be created. If yes, it is also necessary to detect whether the logistics company of the second target order, the order number of the second target order and the internal order number of the ERP system are filled in. If not, a prompt message is output. The prompt message is used to remind that if the work order is reported to the logistics company, the logistics company, logistics order number and internal order number must be filled in. If filled in, check whether the logistics company is Zhongtong. If not, enter a message to prompt that only Zhongtong Express supports reporting. If so, check whether the change address information is filled in. If not, a pop-up window prompts you to enter the change address information. If filled in, a logistics address change work order is automatically created and pushed to Zhongtong to allow Zhongtong to execute the logistics address change process.

[0166] In one achievable manner, when the logistics address change process is completed, the status of the logistics address change work order is modified to completed.

[0167] After creating a logistics address change work order, the Jugongdan system can directly send the order number and change address information of the second target order to the logistics company of the second target order. When the logistics company receives the order number and change address information of the second target order, it will change the original delivery information of the second target order to the change address information according to the order number of the second target order, so that the buyer can receive the goods in the second target order at the address corresponding to the change address information.

[0168] Exemplarily, the logistics company will provide feedback to inform whether the address change is successful. When it is determined that the change is successful based on the feedback information, the status of the logistics address change work order is modified to completed.

[0169] The address change may also fail. In other embodiments of the present invention, the following design may be performed for the address change failure: triggering the corresponding customer service to perform manual follow-up according to the process.

[0170] Specifically, without distinguishing between the front-end and the back-end, steps S503 and S504 may be performed by the work order aggregation system.

[0171] If the work order aggregation system includes a front-end and a back-end, illustratively, steps S503 and S504 can be executed by the front-end, or by the back-end, or by the front-end and the back-end cooperating to execute steps S503 and S504. For example, one of the steps is executed by the front-end, and one of the steps is executed by the back-end, etc. Persons skilled in the art can make flexible designs, which will not be elaborated here.

[0172] Embodiment 4 In the above embodiments, before the target work order is automatically executed according to the preset execution process corresponding to the target work order, the target work order generated by the work order aggregation system may still need to be reviewed. At this time, after the work order aggregation system creates the target work order, it can push the target work order to the reviewer through the work order aggregation system. After receiving the review approval instruction of the target work order, the target work order is automatically executed according to the preset execution process corresponding to the target work order.

[0173] Specifically, Figure 8 As shown, after a user of the JuWaiTai system creates a target work order in the JuWaiTai system, in one example, after the target work order is created, the target work order can be directly sent to the reviewer for review by default. In another embodiment, after the target work order is created, the JuWaiTai system will detect whether the currently created target work order needs to be reviewed (whether the review is required can be determined according to preset rules, for example, a certain type of work order is pre-set to not require review or to require review). If no review is required, the target work order is directly pushed to the corresponding executor of the target work order according to the preset execution process corresponding to the target work order. If it is required Review, push the target work order to the corresponding reviewer, check whether the review is passed. When it is detected that the review is passed, push the target work order to the corresponding executor of the target work order according to the preset execution process corresponding to the target work order. After detecting that the executor completes the target work order or cancels the processing of the target work order, end the process, change the status of the target work order to completed or canceled, and end the process; when it is detected that the review is not passed, check whether the work order system has received the instruction to re-initiate the target work order. If it is re-initiated, re-execute the review process. If it is not re-initiated, end the process.

[0174] For example: when the target work order is a refund work order, since it involves financial information, it may be necessary for personnel from the financial department to review whether the target work order can be executed. Specifically: the customer service creates a refund work order in the work order system, and sends the refund work order to the financial reviewer for review to check whether it has passed the review. If it is detected that the review has passed, the refund work order is pushed to the financial platform according to the preset execution process corresponding to the refund work order (similar to the above-mentioned embodiment 2). When it is detected that the refund is completed, the process ends and the status of the refund work order is changed to completed.

[0175] Another example: If a customer service creates a target work order that he or she does not have the authority to create through the JuWokOrder system, or if a customer service creates a target work order that needs to be reviewed by the customer service team leader according to the preset rules, the target work order at this time needs to be reviewed by the customer service team leader. Only after the customer service team leader has reviewed and approved it, the JuWokOrder system will automatically execute the target work order according to the preset execution process corresponding to the target work order. Specifically: After the customer service creates a target work order in the JuWokOrder system, it will send the target work order to the customer service team leader for review to check whether it has been reviewed and approved. If it is detected that it has been reviewed and approved, the target work order will be automatically executed according to the preset execution process corresponding to the target work order.

[0176] Embodiment 5 In the present disclosure, when the status change data of the order corresponding to the target work order meets the push condition of the target object, the status change data of the order corresponding to the target work order is pushed to the target object.

[0177] The above-mentioned target objects may include buyers, sellers (stores), platform clerks, customer service team leaders, finance, etc. Technical personnel in this field can flexibly design them according to actual needs, which will not be elaborated here.

[0178] Specifically, taking the target objects including buyers as an example, Fig. 9 As shown, after the ERP system obtains that the relevant data status of the order corresponding to the target work order has changed (for example, the reissue order / exchange order has changed to the shipped status, or the split order has changed to the shipped status), it will detect whether the store corresponding to the order has turned on the work order card notification function. If the store is not turned on, the state change data of the order corresponding to the target work order will not be pushed to the work order system corresponding to the store (for example, the logistics company and logistics order number of the corresponding order may be included). If the store is turned on, the state change data of the order corresponding to the target work order will be pushed to the work order system. After receiving the state change data of the order corresponding to the target work order, the work order system will detect whether the state change data of the order corresponding to the target work order obtained meets the push conditions set by the buyer of the order corresponding to the target work order. If not, the state change data of the order corresponding to the target work order will not be pushed to the buyer. If it is satisfied, the message card will be sent to the buyer through the Taobao platform. After the buyer receives the message card, the state change data of the order corresponding to the target work order will be displayed to let the buyer know the state of the order corresponding to the target work order.

[0179] Embodiment 6 Example scenario: After the buyer places an order for a product, he or she may find that the product was mis-delivered, missed, or has quality issues. At this time, the work order system can also be used to register the responsibility for mis-delivery / missing, as well as the registration of quality issues.

[0180] In view of the above scenario, the work order aggregation system in this embodiment can automatically create and execute problem registration work orders to perform responsibility registration for wrong / missed shipments and registration of quality issues.

[0181] Fig.10 The process of the work order dispatching method according to an exemplary embodiment is shown as follows Figure 9 ,like Fig.10 As shown, the work order dispatching method is used in the work order aggregation system, and includes the following steps S601-S602: The above step S101 can be implemented by the following steps S601-S602, specifically: Step S601, receiving a registration work order creation instruction.

[0182] In this embodiment, the aforementioned target work order may specifically be a registration work order; the preset event includes: receiving a registration work order creation instruction.

[0183] Specifically, without distinguishing between the front-end and the back-end, step S601 may be performed by the work order aggregation system.

[0184] If the work order system includes a front-end and a back-end, for example, step S601 can be performed by the front-end, or by the front-end and the back-end in cooperation. For example, after a buyer reports a problem (wrong delivery, missing delivery, or quality problem) on an e-commerce platform, the user (for example, the seller's customer service) can open the icon corresponding to the registration work order on the front-end, enter the order number and order problem information, and after confirmation, the front-end generates the above registration work order creation instruction and sends it to the back-end.

[0185] Those skilled in the art can make flexible designs, which will not be elaborated here.

[0186] Step S602: automatically create a corresponding registration work order according to the registration work order creation instruction.

[0187] In the above case, in one possible implementation, the above step S102 can be implemented by the following steps S603-S604, specifically: Step S603: Send the registration work order to the corresponding processing department so that the corresponding processing department can perform corresponding processing.

[0188] For example: if the problem is wrong delivery, the processing department can find the person who shipped the order, and can prompt the buyer to return the goods and resend the corresponding goods; if the problem is missing delivery, the processing department can also find the person who shipped the order and resend the corresponding goods to the buyer; if it is a quality issue, the processing department can verify the relevant item information, and prompt the buyer to return the goods, and resend the corresponding goods, or prompt the buyer to return the corresponding compensation.

[0189] Step S604: After detecting that the registration work order has been processed, the buyer may be notified of the processing result.

[0190] After the corresponding processing department completes the processing, the work order system can send the processing results to the buyer. For example: if it is a problem of wrong delivery, the buyer will be prompted to return the goods and resend the corresponding goods; if it is a problem of missing delivery, the buyer will be prompted to resend the corresponding goods; if it is a quality problem, the buyer will be prompted to return the goods and resend the corresponding goods, or, the buyer will be prompted to return the goods.

[0191] The present disclosure also provides a work order dispatching system. Figure 1 , specifically: The e-commerce platform is used to receive the after-sales order initiated by the buyer for the first target order, which has been shipped but only for refund, and send the after-sales order to the ERP system; The ERP system is used to receive the after-sales order, obtain order information according to the after-sales order, generate target after-sales information according to the order information and the after-sales order, and send the target after-sales information to the work order aggregation system; wherein, when the first target order corresponds to a split order, the order information at least includes the order number of the split order; when the first target order does not correspond to a split order, the order information at least includes the order number of the first target order; A work order aggregation system is used to automatically create an interception work order corresponding to the after-sales order according to the order information after receiving the target after-sales information; The work order aggregation system is used to automatically execute the interception work order according to the preset execution process corresponding to the interception work order.

[0192] In one embodiment, in terms of automatically creating an interception work order corresponding to the after-sales order according to the order information, the work order system is specifically used to: Check whether the order information meets the preset interception rules. If it does not meet the preset interception rules, output a prompt message that it cannot be automatically intercepted to the ERP system; if it meets the preset interception rules, automatically create the interception work order.

[0193] In one embodiment, automatically executing the target work order according to a preset execution process corresponding to the target work order includes: Determine whether the order corresponding to the order number in the order information is in a state of being collected; If it is in the state of being collected, the interception work order is automatically executed according to the preset execution process corresponding to the interception work order; If it is in the state of not being picked up, the logistics information of the order corresponding to the order number in the order information is periodically queried. When the logistics information is changed to being picked up, the interception work order is automatically executed according to the preset execution process corresponding to the interception work order.

[0194] In one embodiment, in terms of automatically executing the interception work order according to the preset execution process corresponding to the interception work order, the work order system is specifically used to: Check whether the new recipient information corresponding to the interception work order has been received; If it is detected that no new recipient information has been received, a reminder to fill in the new recipient information is output; If it is detected that new recipient information is received, the new recipient information and the order information are sent to the corresponding logistics company, so that the logistics company initiates an order interception process.

[0195] In one embodiment, in terms of automatically executing the interception work order according to the preset execution process corresponding to the interception work order, the work order system is specifically used to: Determining whether the split order or the first target order is in a state of being collected; If the order has been collected, an order interception instruction is sent to the logistics company corresponding to the order number; If the item is not picked up, send a cancellation instruction to the logistics company.

[0196] In one embodiment, in terms of automatically executing the interception work order according to the preset execution process corresponding to the interception work order, the work order aggregation system is further used to: Obtain corresponding logistics track information according to the order number; According to the logistics track information, determining whether the items in the split order or the first target order have arrived at a target area; the target area is the area where the buyer's delivery address is located; If it does not arrive, initiate an automatic refund process; If it has arrived, the first real-time logistics track information of the split order or the first target order is obtained at a first preset time interval, and when it is detected that the first real-time logistics track information has changed to the seller having received the goods, the automatic refund process is initiated.

[0197] In one embodiment, in terms of automatically executing the interception work order according to the preset execution process corresponding to the interception work order, the work order aggregation system is further used to: Acquiring second real-time logistics track information of the split order or the first target order at a second preset time interval; When it is determined according to the second real-time logistics track information that the split order or the first target order is on the way back to the place of shipment, an automatic refund process is initiated.

[0198] In one embodiment, in terms of automatically executing the interception work order according to the preset execution process corresponding to the interception work order, the work order aggregation system is further used to: The real-time status of the split order or the first target order is obtained at a third preset time interval, and when it is detected that the real-time status is changed to the seller having received the goods, an automatic refund process is initiated.

[0199] The present disclosure also provides a work order dispatching system. Figure 1 , specifically: The e-commerce platform is used to receive a refund request from a buyer for an order and send the refund request to the ERP system; the refund request includes a refund reason and a refund amount; The ERP system is used to carry the order number of the received refund request and refund order in the refund work order creation instruction and send it to the work order collection system; The work order system is used to send a request to the ERP system for payment account information after receiving the refund work order creation instruction; The ERP system is used to obtain the payment account information corresponding to the refund order according to the payment account information acquisition request, and send the payment account information to the work order system; The work order system is used to detect whether there is a risk after receiving the payment account information; if not, create the refund work order according to the payment account information and the refund work order creation instruction; if so, execute the risk handling process.

[0200] In one embodiment, the risk management process includes: Terminate the creation of refund work orders; or, Outputting a prompt message, wherein the prompt message is used to prompt the user to confirm whether to continue with the refund; After receiving the information indicating that the refund is continued, the refund work order is created according to the payment account information and the refund work order creation instruction; after receiving the information indicating that the refund is terminated, the creation of the refund work order is terminated.

[0201] After creating a refund work order, the work order system is also used to jump to the payment page corresponding to the payment account information to carry out the refund process.

[0202] The present disclosure also provides a work order dispatching system. Figure 1 , specifically: The e-commerce platform is used to receive the buyer's address change request for the second target order, and send the address change request to the ERP system, where the address change request includes: the order number of the second target order and the address change information of the second target order; The ERP system is used for obtaining the logistics company of the second target order according to the order number of the second target order after receiving the address change request, and carrying the order number of the second target order, the change address information of the second target order and the logistics company of the second target order in the logistics address change work order creation instruction to the work order aggregation system; A work order system, configured to create the logistics address change work order according to the change address information, the logistics company of the second target order and the order number of the second target order after receiving the logistics address change work order creation instruction; The work order collection system is further used to send the order number of the second target order and the change address information to the logistics company of the second target order; The logistics company is used to execute the address change process after receiving the order number of the second target order and the change address information.

[0203] The present disclosure also provides a work order dispatching system. Figure 1 , specifically: The work order aggregation system is used to send the target work order to the corresponding reviewer for review after the target work order is created; The work order aggregation system is also used to automatically execute the target work order according to the preset execution process corresponding to the target work order after receiving the review approval instruction of the target work order.

[0204] The present disclosure also provides a work order dispatching system. Figure 1 , specifically: The ERP system is used to detect whether the store corresponding to the order has enabled the notification function of the work order card after obtaining the status change of the relevant data of the order corresponding to the target work order. If the store does not enable the notification function, the status change data of the order corresponding to the target work order will not be pushed to the work order card system corresponding to the store. If the store enables the notification function, the status change data of the order corresponding to the target work order will be pushed to the work order card system. The work order aggregation system is used to detect whether the acquired state change data of the order corresponding to the target work order meets the push conditions set by the buyer of the order corresponding to the target work order after receiving the state change data of the order corresponding to the target work order. If not, the state change data of the order corresponding to the target work order will not be pushed to the buyer. If it is satisfied, a message card will be sent to the e-commerce platform, and the message card will carry the state change data of the order corresponding to the target work order. The e-commerce platform is used to send message cards to buyers. After receiving the message cards, the status change data of the order corresponding to the target work order will be displayed to let the buyer know the status of the order corresponding to the target work order.

[0205] The present disclosure also provides a work order dispatching system. Figure 1 , specifically: The e-commerce platform receives feedback from buyers, such as wrong shipment, missing shipment, or quality issues, and sends the feedback to the ERP system. The ERP system is used to send the feedback problem to the work order system after receiving the feedback problem along with the registration work order creation instruction; The work order system is used to automatically create a corresponding registration work order after receiving a registration work order creation instruction, and send the registration work order to the corresponding processing department so that the corresponding processing department can perform corresponding processing.

[0206] The work order system is used to send the processing results to the ERP system after detecting that the registered work order has been processed; The ERP system is used to send the processing results to the e-commerce platform after receiving the processing results; The e-commerce platform is used to notify the buyer of the processing results after receiving the processing results.

[0207] Based on the same inventive concept, the embodiment of the present application also provides a work order dispatching device for implementing the work order dispatching method involved above. The implementation scheme for solving the problem provided by the device is similar to the implementation scheme recorded in the above method, so the specific limitations in one or more work order dispatching device embodiments provided below can refer to the limitations on the work order dispatching method above, and will not be repeated here.

[0208] In an exemplary embodiment, Fig.11 As shown, a work order dispatching device is provided, including: A creation module 21, used to automatically create a target work order when triggered by a preset event; The execution module 22 is used to automatically execute the target work order according to the preset execution process corresponding to the target work order.

[0209] As an optional implementation, the creation module includes: a first receiving submodule and a first creation submodule; The first receiving submodule is used to receive target after-sales information; the target after-sales information is sent by the ERP system; the target after-sales information includes order information and an after-sales order initiated by the buyer on the e-commerce platform for the first target order, which has been shipped but only refunded; when the first target order corresponds to a split order, the order information at least includes the order number of the split order; when the first target order does not correspond to a split order, the order information at least includes the order number of the first target order; The first creation submodule is used to automatically create an interception work order corresponding to the after-sales order according to the order information; Among them, the preset event includes: receiving the target after-sales information; the target work order includes the intercepted work order.

[0210] As an optional implementation, the creation submodule includes: The first creation subunit is used to detect whether the order information meets the preset interception rules. If it does not meet the preset interception rules, it outputs a prompt message that it cannot be automatically intercepted to the ERP system; if it meets the preset interception rules, it automatically creates the interception work order.

[0211] As an optional implementation manner, the execution module is specifically used to: Determine whether the order corresponding to the order number in the order information is in a state of being collected; If it is in the state of being collected, the interception work order is automatically executed according to the preset execution process corresponding to the interception work order; If it is in the state of not being picked up, the logistics information of the order corresponding to the order number in the order information is periodically queried. When the logistics information is changed to being picked up, the interception work order is automatically executed according to the preset execution process corresponding to the interception work order.

[0212] As an optional implementation, the execution module includes: The first execution submodule is used to detect whether the new recipient information corresponding to the interception work order has been received; if it is detected that the new recipient information has not been received, a reminder to fill in the new recipient information is output; if it is detected that the new recipient information has been received, the new recipient information and the order information are sent to the corresponding logistics company so that the logistics company can initiate an order interception process.

[0213] As an optional implementation, the execution module includes: The second execution submodule is used to determine whether the split order or the first target order is in a state of being collected; if it is in a state of being collected, an order interception instruction is sent to the logistics company corresponding to the order number; if it is in a state of not being collected, a cancellation collection instruction is sent to the logistics company.

[0214] As an optional implementation manner, the execution module further includes: The first acquisition submodule is used to obtain the corresponding logistics track information according to the order number; A first judgment submodule is used to judge whether the items in the split order or the first target order have arrived at a target area according to the logistics track information; the target area is the area where the buyer's delivery address is located; The first processing submodule is used to initiate an automatic refund process if the product has not arrived; The second processing submodule is used to obtain the first real-time logistics track information of the split order or the first target order at a first preset time interval if it has arrived, and initiate the automatic refund process when it is detected that the first real-time logistics track information has changed to the seller having received the goods.

[0215] As an optional implementation manner, the execution module further includes: A second acquisition submodule, used for acquiring second real-time logistics track information of the split order or the first target order at a second preset time interval; The third processing submodule is used to initiate an automatic refund process when it is determined according to the second real-time logistics track information that the split order or the first target order is on the way to be returned to the place of shipment.

[0216] As an optional implementation manner, the execution module further includes: The fourth processing submodule is used to obtain the real-time status of the split order or the first target order at a third preset time interval, and initiate an automatic refund process when it is detected that the real-time status has changed to the seller having received the goods.

[0217] As an optional implementation, The target work order includes a refund work order; the preset event includes receiving a refund work order creation instruction; The creation module includes: The second receiving submodule is used to receive a refund work order creation instruction, wherein the refund work order creation instruction includes: the order number, refund reason and refund amount of the refund order; the refund order is: the order for which the refund is made; The third acquisition submodule is used to obtain payment account information; The first detection submodule is used to detect whether there is a risk; A second creation submodule is used to create the rebate work order according to the payment account information and the rebate work order creation instruction if it does not exist; The third execution submodule is used to execute the risk handling process if it exists.

[0218] The third execution submodule is specifically used for: Terminate the creation of refund work orders; or, Outputting a prompt message, wherein the prompt message is used to prompt the user to confirm whether to continue with the refund; After receiving the information indicating that the refund is continued, the refund work order is created according to the payment account information and the refund work order creation instruction; after receiving the information indicating that the refund is terminated, the creation of the refund work order is terminated.

[0219] As an optional implementation, the execution module includes: The jump module is used to jump to the payment page corresponding to the payment account information to carry out the refund process.

[0220] As an optional implementation, The target work order includes a logistics address change work order; the preset event includes: receiving a logistics address change work order creation instruction; The creation module includes: A receiving submodule, configured to receive a logistics address change work order creation instruction, wherein the logistics address change work order creation instruction includes: the order number of the second target order and the change address information of the second target order; A third creation submodule is used to create the logistics address change work order according to the change address information, the logistics company of the second target order and the order number of the second target order; The execution module comprises: The sending submodule is used to send the order number and the change address information of the second target order to the logistics company of the second target order.

[0221] As an optional implementation, the execution module includes: The fourth execution submodule is used to automatically execute the target work order according to a preset execution process corresponding to the target work order after receiving the review approval instruction of the target work order.

[0222] As an optional implementation, the work order dispatching device further includes: The push module is used to push the status change data of the order corresponding to the target work order to the target object when the status change data of the order corresponding to the target work order meets the push condition of the target object.

[0223] In an exemplary embodiment, a computer device is provided. The computer device may be a server or a terminal. The internal structure diagram thereof may be as follows: Fig.12As shown. The computer device includes a processor, a memory, an input / output interface (Input / Output, referred to as I / O) and a communication interface. The processor, the memory and the input / output interface are connected through a system bus, and the communication interface is connected to the system bus through the input / output interface. The processor of the computer device is used to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program and a database. The internal memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The database of the computer device is used to store data required for work order dispatching. The input / output interface of the computer device is used to exchange information between the processor and an external device. The communication interface of the computer device is used to communicate with an external terminal through a network connection. When the computer program is executed by the processor, the work order dispatching method is implemented.

[0224] Those skilled in the art will understand that Fig.12 The structure shown in the figure is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation on the computer device to which the solution of the present application is applied. The specific computer device may include more or fewer components than those shown in the figure, or combine certain components, or have a different arrangement of components.

[0225] In an exemplary embodiment, a computer device is further provided, including a memory and a processor, wherein a computer program is stored in the memory, and the processor implements the steps in the above-mentioned method embodiments when executing the computer program.

[0226] In an exemplary embodiment, a computer-readable storage medium is provided, storing a computer program, and when the computer program is executed by a processor, the steps in the above method embodiments are implemented.

[0227] In an exemplary embodiment, a computer program product is provided, including a computer program, and when the computer program is executed by a processor, the steps in the above method embodiments are implemented.

[0228] It should be noted that the user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data used for analysis, stored data, displayed data, etc.) involved in this application are all information and data authorized by the user or fully authorized by all parties, and the collection, use and processing of relevant data must comply with relevant regulations.

[0229] Those skilled in the art can understand that all or part of the processes in the above-mentioned embodiment methods can be completed by instructing the relevant hardware through a computer program, and the computer program can be stored in a non-volatile computer-readable storage medium. When the computer program is executed, it can include the processes of the embodiments of the above-mentioned methods. Among them, any reference to the memory, database or other medium used in the embodiments provided in this application can include at least one of non-volatile and volatile memory. Non-volatile memory can include read-only memory (ROM), magnetic tape, floppy disk, flash memory, optical memory, high-density embedded non-volatile memory, resistive random access memory (ReRAM), magnetoresistive random access memory (MRAM), ferroelectric random access memory (FRAM), phase change memory (PCM), graphene memory, etc. Volatile memory can include random access memory (RAM) or external cache memory, etc. By way of illustration and not limitation, RAM may be in various forms, such as Static Random Access Memory (SRAM) or Dynamic Random Access Memory (DRAM).

[0230] The database involved in each embodiment provided in this application may include at least one of a relational database and a non-relational database. The non-relational database may include a distributed database based on blockchain, etc., but is not limited thereto. The processor involved in each embodiment provided in this application may be a general-purpose processor, a central processing unit, a graphics processor, a digital signal processor, a programmable logic device, a data processing logic device based on quantum computing, etc., but is not limited thereto.

[0231] The technical features of the above embodiments may be combined arbitrarily. To make the description concise, not all possible combinations of the technical features in the above embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification.

[0232] This article uses specific examples to illustrate the principles and implementation methods of this application. The description of the above embodiments is only used to help understand the method and core ideas of this application. At the same time, for those skilled in the art, according to the ideas of this application, there will be changes in the specific implementation methods and application scope. In summary, the content of this specification should not be understood as limiting this application.

Claims

1. A work order dispatching method, characterized in that: The work order dispatching method comprises: Under the triggering of a preset event, a target work order is automatically created; the preset event includes: receiving the target after-sales information, receiving a refund work order creation instruction, or receiving a logistics address change work order creation instruction; when the preset event is receiving the target after-sales information, the target work order includes an interception work order, and when the preset event is receiving the refund work order creation instruction, the target work order includes: a refund work order; when the preset event is receiving the logistics address change work order creation instruction, the target work order includes: a logistics address change work order; The target work order is automatically executed according to the preset execution process corresponding to the target work order.

2. The work order dispatching method according to claim 1, characterized in that: The preset event includes: receiving the target after-sales information; the target work order includes the intercepted work order; The automatic creation of a target work order under the triggering of a preset event includes: Receive target after-sales information; the target after-sales information is sent by the ERP system; the target after-sales information includes order information and an after-sales order initiated by the buyer on the e-commerce platform for the first target order, which has been shipped but only refunded; when the first target order corresponds to a split order, the order information at least includes the order number of the split order; when the first target order does not correspond to a split order, the order information at least includes the order number of the first target order; The interception work order corresponding to the after-sales order is automatically created according to the order information.

3. The work order dispatching method according to claim 2, characterized in that: The automatically creating an interception work order corresponding to the after-sales order according to the order information includes: Detecting whether the order information meets the preset interception rules; If the preset interception rules are met, the interception work order is automatically created.

4. The work order dispatching method according to claim 2, characterized in that: The automatically executing the target work order according to the preset execution process corresponding to the target work order includes: Determine whether the order corresponding to the order number in the order information is in a state of being collected; If it is in the state of being collected, the interception work order is automatically executed according to the preset execution process corresponding to the interception work order; If it is in the state of not being picked up, the logistics information of the order corresponding to the order number in the order information is periodically queried. When the logistics information is changed to being picked up, the interception work order is automatically executed according to the preset execution process corresponding to the interception work order.

5. The work order dispatching method according to claim 2, characterized in that: The automatically executing the target work order according to the preset execution process corresponding to the target work order includes: Check whether the new recipient information corresponding to the interception work order has been received; If it is detected that no new recipient information has been received, a reminder to fill in the new recipient information is output; If it is detected that new recipient information is received, the new recipient information and the order information are sent to the corresponding logistics company, so that the logistics company initiates an order interception process.

6. The work order dispatching method according to claim 2, characterized in that: The automatically executing the target work order according to the preset execution process corresponding to the target work order includes: Determining whether the split order or the first target order is in a state of being collected; If the order has been collected, an order interception instruction is sent to the logistics company corresponding to the order number; If the item is not picked up, send a cancellation instruction to the logistics company.

7. The work order dispatching method according to claim 5 or 6, characterized in that: The step of automatically executing the target work order according to the preset execution process corresponding to the target work order further includes: Obtain corresponding logistics track information according to the order number; According to the logistics track information, determining whether the items in the split order or the first target order have arrived at a target area; the target area is the area where the buyer's delivery address is located; If it does not arrive, initiate an automatic refund process; If it has arrived, the first real-time logistics track information of the split order or the first target order is obtained at a first preset time interval, and when it is detected that the first real-time logistics track information has changed to the seller having received the goods, the automatic refund process is initiated.

8. The work order dispatching method according to claim 5 or 6, characterized in that: The step of automatically executing the target work order according to the preset execution process corresponding to the target work order further includes: Acquiring second real-time logistics track information of the split order or the first target order at a second preset time interval; When it is determined according to the second real-time logistics track information that the split order or the first target order is on the way back to the place of shipment, an automatic refund process is initiated.

9. The work order dispatching method according to claim 5 or 6, characterized in that: The step of automatically executing the target work order according to the preset execution process corresponding to the target work order further includes: The real-time status of the split order or the first target order is obtained at a third preset time interval, and when it is detected that the real-time status is changed to the seller having received the goods, an automatic refund process is initiated.

10. The work order dispatching method according to claim 1, characterized in that: The preset event includes receiving a rebate work order creation instruction; the target work order includes the rebate work order; The automatic creation of a target work order under the triggering of a preset event includes: Receive a refund work order creation instruction, wherein the refund work order creation instruction includes: the refund order number, refund reason and refund amount; the refund order is: the order for which the refund is made; Get payment account information; Detect whether there is a risk; If it does not exist, create the rebate work order according to the payment account information and the rebate work order creation instruction; If so, execute the risk management process.

11. The work order dispatching method according to claim 10, characterized in that: The risk management process includes: Terminate the creation of refund work orders; or, Outputting a prompt message, wherein the prompt message is used to prompt the user to confirm whether to continue with the refund; After receiving the information indicating that the refund is continued, the refund work order is created according to the payment account information and the refund work order creation instruction; after receiving the information indicating that the refund is terminated, the creation of the refund work order is terminated.

12. The work order dispatching method according to claim 10, characterized in that: The automatically executing the target work order according to the preset execution process corresponding to the target work order includes: Jump to the payment page corresponding to the payment account information to carry out the refund process.

13. The work order dispatching method according to claim 1, characterized in that: The preset event includes: receiving the logistics address change work order creation instruction; the target work order includes the logistics address change work order; The automatic creation of a target work order under the triggering of a preset event includes: Receive a logistics address change work order creation instruction, wherein the logistics address change work order creation instruction includes: the order number of the second target order and the change address information of the second target order; Creating the logistics address change work order according to the change address information, the logistics company of the second target order, and the order number of the second target order; The automatically executing the target work order according to the preset execution process corresponding to the target work order includes: Send the relevant order number and the change address information of the second target order to the logistics company of the second target order.

14. The work order dispatching method according to claim 1, characterized in that: The automatically executing the target work order according to the preset execution process corresponding to the target work order includes: After receiving the review approval instruction of the target work order, the target work order is automatically executed according to the preset execution process corresponding to the target work order.

15. The work order dispatching method according to claim 1, characterized in that: The work order dispatching method further includes: When the status change data of the order corresponding to the target work order meets the push condition of the target object, the status change data of the order corresponding to the target work order is pushed to the target object.

16. A work order dispatching device, characterized in that: The work order dispatching device comprises: A creation module is used to automatically create a target work order under the triggering of a preset event; the preset event includes: receiving the target after-sales information, receiving the refund work order creation instruction, or receiving the logistics address change work order creation instruction; when the preset event is receiving the target after-sales information, the target work order includes an interception work order, and when the preset event is receiving the refund work order creation instruction, the target work order includes: a refund work order; when the preset event is receiving the logistics address change work order creation instruction, the target work order includes: a logistics address change work order; An execution module is used to automatically execute the target work order according to a preset execution process corresponding to the target work order.

17. A computer device comprising: A memory, a processor, and a computer program stored in the memory and running on the processor, wherein the processor executes the computer program to implement the steps of the work order dispatching method according to any one of claims 1 to 15.

18. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the work order dispatching method described in any one of claims 1-15 are implemented.

19. A computer program product comprising a computer program, characterized in that When the computer program is executed by a processor, the steps of the work order dispatching method described in any one of claims 1-15 are implemented.

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