Enterprise e-commerce information process management system
By designing the enterprise e-commerce information process management system, using the data integration module to achieve accurate customer communication, and using the statistical and evaluation modules of the supply chain unit to ensure goods replenishment, it solves the problem of inaccurate supply chain misfit and inaccurate customer communication in the existing system. , improving transaction volume and supply chain efficiency.
Patent Information
- Application Number
- CN202411453408.4
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2024-10-17
- Publication Date
- 2025-02-11
- Estimated Expiration
- Not applicable · inactive patent
AI Technical Summary
The storage volume of the existing e-commerce information management system in the supply chain module is not compatible with the order, and the supply volume cannot be predicted, which affects the normal operation of the order; at the same time, the system cannot conduct personalized customer communication for different regions and age groups, which affects the transaction volume. .
An enterprise e-commerce information process management system is designed, including a business processing center, a supply chain unit and a shipping management unit. The business processing center conducts statistics and analysis of customer information through the data integration module, establishes adaptive data classification, and achieves accurate customer connection; the supply chain unit ensures timely and accurate cargo replenishment through the cargo consumption statistics and progress evaluation module.
By accurately connecting with customers, the effectiveness and transaction volume of customer communication are improved; through real-time statistics and evaluation of supply chain goods consumption, insufficient goods are avoided and order processing is affected, ensuring the smooth operation of the supply chain.
Smart Images
Figure CN119417116A_ABST
Abstract
Description
Technical Field
[0001] The present invention relates to the technical field of e-commerce, and in particular to an enterprise e-commerce information flow management system. Background Art
[0002] E-commerce usually refers to a new business operation model in which, in the open network environment of the Internet, buyers and sellers conduct various business activities without meeting each other in a wide range of commercial and trade activities around the world, based on the client / server application method, to achieve consumers' online shopping, online transactions and online electronic payments between merchants, as well as various business activities, transaction activities, financial activities and related comprehensive service activities.
[0003] The e-commerce system is a system that ensures the realization of online transactions based on e-commerce. Market transactions are value-based exchanges conducted by both parties on the basis of equality, freedom, and mutual benefit. Online transactions also follow the above principles. As two organic components of a transaction, one is the information communication between the two parties, and the other is the equal exchange between the two parties. In online transactions, information communication is achieved through digital information communication channels. A primary condition is that both parties must have the corresponding information technology tools to communicate through information technology-based communication channels.
[0004] At present, in the operation process of the e-commerce information management system used by enterprises, there is often a situation where the storage capacity of the supply chain module cannot be adapted to the orders, and the supply volume cannot be predicted according to the phased sales volume, which affects the normal operation of the orders. At the same time, when the system communicates with customers, manual communication only relies on the staff themselves, and it is impossible to carry out targeted communication with groups of different regions and ages, which is not conducive to increasing transaction volume; therefore, we propose an enterprise e-commerce information process management system. Summary of the invention
[0005] The purpose of the present invention is to provide an enterprise e-commerce information flow management system to solve the problems raised in the background technology.
[0006] To achieve the above object, the present invention provides the following technical solution: an enterprise e-commerce information flow management system, comprising: a business processing center, a supply chain unit and a shipment management unit; the signal channel of the business processing center is interconnected with the signal channels of the supply chain unit and the shipment management unit;
[0007] The business processing center includes a business area engine module, which is used for customers to search and view products; a manual docking module, which is used for staff and customers to communicate; a data integration module, which is used to make overall statistics and analysis of customer information; a data statistics module, which is used to make overall statistics of data orders; a transaction processing module, which is used to process the information of each transaction order; a business execution module, which is used to submit and further process the transaction order; a report sorting module, which is used to form a report on the information of the transaction order, and a database, which is used for various data in the business processing process;
[0008] The supply chain unit includes a goods consumption statistics module, which is used to count and record the goods consumption at the supply chain, and a goods progress evaluation module, which is used to evaluate the progress of goods consumption;
[0009] The shipment management unit includes a goods inbound management unit, which is used to manage the goods quantity and goods information when the supply chain unit is replenished; a shipment execution module, which is used to execute the shipment of goods after the order is completed and record the shipped goods; a goods tracking module is used to track the logistics information of the goods after they are shipped out; and a goods classification module is used to classify and store the incoming goods.
[0010] As a preferred embodiment of the present invention, the business processing center preferably includes a database duplicate information elimination module for deleting data repeatedly stored in the database to save memory space.
[0011] As a preferred embodiment of the present invention, the data integration module includes a customer information statistics module, which is used to count the age information of customers and classify them by region;
[0012] Customer regional statistics module, used to collect customer information based on their geographical location;
[0013] The customer conversation statistics module counts the customer's conversation content, and classifies, stores and manages the conversation content, and then builds a sub-database according to region and age information and stores it in the database.
[0014] The data integration module can be used to summarize and analyze customer transaction and uncompleted order information, and then integrate the communication information of customers in different regions and customers of different age groups, so as to classify the information into regular patterns and establish adaptive data classification. When the staff communicates with the corresponding customers again, the manual docking module will automatically pop up the corresponding adaptive words, so as to achieve accurate docking with customers, making communication with customers more effective and helping to increase customer transaction volume.
[0015] As a preferred embodiment of the present invention, the transaction processing module includes a customer information verification module, which is used to reconfirm and verify the customer information after the order is completed;
[0016] The information modification module is used to modify customer information that has been verified incorrectly.
[0017] As a preferred implementation of the present invention, the business execution module includes an order classification module for classifying and managing completed orders;
[0018] The order execution module is used to further execute and allocate the completed orders.
[0019] As a preferred embodiment of the present invention, the report sorting module includes a conventional report sorting module, which is used to integrate the data of the completed orders to construct a report;
[0020] The abnormal report sorting module is used to compile statistics and build reports on abnormal order situations;
[0021] The key index report sorting module is used to sort the order data of the completed orders with sudden increase or decrease in order volume into reports;
[0022] The progress report compilation module is used to compile order progress data into reports.
[0023] The report sorting module can sort out regular report data and key index report data and feed them back to the supply chain unit, so as to count the goods consumption of the supply chain, and the pattern report values can evaluate the progress of goods consumption, so that the goods in the supply chain can be replenished in a timely and accurate manner, which is conducive to avoiding the situation where insufficient goods in the supply chain affect order processing.
[0024] As a preferred embodiment of the present invention, the supply chain unit further includes a goods loss statistics module for collecting statistics on the losses of goods supplied in the supply chain.
[0025] Compared with the prior art, the present invention has the following beneficial effects:
[0026] The present invention utilizes a data integration module to summarize and analyze customer transaction and untransacted order information, and then integrates communication information of customers in different regions and communication information of customers in different age groups, so as to classify the information according to rules after integration, thereby establishing an adaptive data classification, so that when the staff communicates with the corresponding customer again, the manual docking module will automatically pop up the corresponding adaptive speech, thereby achieving accurate docking with customers, making communication with customers more effective, which is conducive to increasing customer transaction volume;
[0027] The report sorting module can sort out regular report data and key index report data and feed them back to the supply chain unit, so as to count the goods consumption of the supply chain, and the pattern report values can evaluate the progress of goods consumption, so that the goods in the supply chain can be replenished in a timely and accurate manner, which is conducive to avoiding the situation where insufficient goods in the supply chain affect order processing. BRIEF DESCRIPTION OF THE DRAWINGS
[0028] Other features, objects and advantages of the present invention will become more apparent from the detailed description of non-limiting embodiments made with reference to the following drawings:
[0029] Figure 1 This is an operation diagram of an enterprise e-commerce information process management system of the present invention. DETAILED DESCRIPTION
[0030] In order to make the technical means, creative features, objectives and effects achieved by the present invention easy to understand, the present invention is further explained below in conjunction with specific implementation methods.
[0031] Example
[0032] An enterprise e-commerce information flow management system includes: a business processing center 100, a supply chain unit 200 and a shipment management unit 300; the signal channel of the business processing center 100 is interconnected with the signal channels of the supply chain unit 200 and the shipment management unit 300; the business processing center 100, the supply chain unit 200 and the shipment management unit 300 form a management system;
[0033] The business processing center 100 includes a business area engine module 110, which is used for customers to search and view products; a manual docking module 120, which is used for communication between staff and customers; a data integration module 130, which is used for overall statistics and analysis of customer information; a data statistics module 140, which is used for overall statistics of data orders; a transaction processing module 150, which is used to process the information of each completed order; a business execution module 160, which is used to submit and further process the completed order; a report sorting module 170, which is used to integrate the information of the completed order into a report, and a database 180, which is used for various data in the business processing process. The business processing center 100 also includes a database duplicate information elimination module 190, which is used to delete the data repeatedly stored in the database to save memory space.
[0034] The data integration module 130 includes a customer information statistics module 131, which is used to count the age information of customers and classify them by region;
[0035] A customer geographic statistics module 132 is used to collect customer information based on their geographic locations;
[0036] The customer conversation statistics module 133 collects statistics on the customer's conversation content, and classifies and stores the conversation content, and then constructs a sub-database according to region and age information and stores it in the database 180.
[0037] It should be noted that the data integration module 130 can be used to summarize and analyze customer transaction and uncompleted order information, and then integrate the communication information of customers in different regions and the communication information of customers in different age groups, so as to classify the information into regular patterns and establish adaptive data classification. When the staff communicates with the corresponding customer again, the manual docking module will automatically pop up the corresponding adaptive words, so as to achieve accurate docking with customers, thereby making communication with customers more effective and helping to increase customer transaction volume.
[0038] The transaction processing module 150 includes a customer information checking module 151, which is used to reconfirm and check the customer information after the order is completed;
[0039] The information modification module 152 is used to modify the customer information that is found to be incorrect.
[0040] The business execution module 160 includes an order classification module 161 for classifying and managing completed orders;
[0041] The order execution module 162 is used to further execute and allocate the completed orders.
[0042] The report arrangement module 170 includes a conventional report arrangement module 171, which is used to integrate the data of the completed orders and construct a report;
[0043] The abnormal report sorting module 171 is used to compile statistics and construct reports on abnormal order situations;
[0044] The key index report sorting module 172 is used to sort the order data of the completed orders with sudden increase or decrease in order volume into a report;
[0045] The progress report sorting module 174 is used to sort the order progress data into reports.
[0046] It should be noted that the report sorting module 170 can sort out regular report data and key index report data and feed them back to the supply chain unit 200, so as to count the goods consumption of the supply chain, and the pattern report values can evaluate the progress of goods consumption, so that the goods in the supply chain can be replenished in a timely and accurate manner, which is conducive to avoiding the situation where insufficient goods in the supply chain affect order processing.
[0047] The supply chain unit 200 includes a goods consumption statistics module 210 for counting and recording the goods consumption at the supply chain, and a goods progress evaluation module 220 for evaluating the progress of goods consumption;
[0048] The shipment management unit 300 includes a goods incoming management unit 310, which is used to manage the quantity and information of goods when the supply chain unit 200 is replenished; a shipment execution module 320, which is used to execute the shipment of goods after the order is completed and to record the shipped goods; a goods tracking module 330 is used to track the logistics information of the goods after they are shipped out; a goods classification module 340 is used to classify and store the incoming goods. The supply chain unit 200 also includes a goods loss statistics module, which is used to count the losses of the supply chain goods.
[0049] The system operates as follows:
[0050] Customers can search and view enterprise products through the business engine module 110. When communication is needed, the staff uses the manual docking module 120. During the manual docking process, the data integration module 130 will summarize and analyze customer transaction and uncompleted order information, and then integrate the communication information of customers in different regions and the communication information of customers of different age groups, so as to classify the information according to the rules after integration, and thus establish an adaptive data classification. When the staff communicates with the corresponding customer again, the manual docking module will automatically pop up the corresponding adaptive speech, so as to achieve accurate docking with the customer. After the order is completed, the transaction is processed. Module 150 will check the customer information, and make timely changes if the information is wrong, and then use the business execution unit 160 to execute the completed order. Then the shipment management unit 300 will ship out and track the ordered goods. In the process of system operation, the report sorting module 170 will sort out the regular report data and key index report data and feed them back to the supply chain unit 200, so as to count the goods consumption in the supply chain, and the pattern report value will evaluate the progress of goods consumption, so as to achieve timely replenishment, and the supply chain unit 200 can also monitor the loss of goods, so as to count the cost and maximize the benefits of the enterprise.
[0051] In summary, the present invention utilizes the data integration module to summarize and analyze customer transaction and uncompleted order information, and then integrates the communication information of customers in different regions and the communication information of customers in different age groups, so as to classify the information into regular patterns after integration, thereby establishing an adaptive data classification, so that when the staff communicates with the corresponding customer again, the manual docking module will automatically pop up the corresponding adaptive speech, so as to achieve accurate docking with customers, thereby making communication with customers more effective and helping to increase customer transaction volume. Through the report sorting module, conventional report data and key index report data can be sorted and fed back to the supply chain unit, so as to count the goods consumption of the supply chain, and the pattern report value can evaluate the progress of goods consumption, so that the goods replenishment of the supply chain can be timely and accurate, which is conducive to avoiding the situation where insufficient goods in the supply chain affect order processing.
[0052] The above shows and describes the basic principles and main features of the present invention and the advantages of the present invention. It is obvious to those skilled in the art that the present invention is not limited to the details of the above exemplary embodiments, and the present invention can be implemented in other specific forms without departing from the spirit or basic features of the present invention. Therefore, no matter from which point of view, the embodiments should be regarded as exemplary and non-restrictive. The scope of the present invention is defined by the appended claims rather than the above description, and it is intended that all changes falling within the meaning and scope of the equivalent elements of the claims are included in the present invention.
[0053] In addition, it should be understood that although the present specification is described according to implementation modes, not every implementation mode contains only one independent technical solution. This description of the specification is only for the sake of clarity. Those skilled in the art should regard the specification as a whole. The technical solutions in each embodiment may also be appropriately combined to form other implementation modes that can be understood by those skilled in the art.
Claims
1. An enterprise e-commerce information process management system, characterized by: include: A business processing center (100), a supply chain unit (200) and a shipment management unit (300); the signal channel of the business processing center (100) is interconnected with the signal channels of the supply chain unit (200) and the shipment management unit (300); The business processing center (100) includes A business area engine module (110), used for customers to search and view products; The manual docking module (120) is used for communication between staff and customers; the data integration module (130) is used for overall statistics and analysis of customer information; the data statistics module (140) is used for overall statistics of data orders; The transaction processing module (150) is used to process the information of each transaction order; the business execution module (160) is used to submit and further process the transaction order; the report sorting module (170) is used to form a report on the information of the transaction order; the database (180) is used for various data in the business processing process; The supply chain unit (200) includes a goods consumption statistics module (210) for counting and recording the goods consumption at the supply chain, and a goods progress evaluation module (220) for evaluating the progress of goods consumption; The shipment management unit (300) comprises a goods inbound management unit (310) for managing the quantity and information of goods when the supply chain unit (200) is replenished; a shipment execution module (320) for executing the shipment of goods after an order is completed and recording the shipped goods; a goods tracking module (330) for tracking the logistics information of the goods after they are shipped; and a goods classification module (340) for classifying and storing the inbound goods.
2. The enterprise e-commerce information flow management system according to claim 1, characterized in that: The business processing center (100) also includes a database duplicate information elimination module (190) for deleting data repeatedly stored in the database to save memory space.
3. The enterprise e-commerce information flow management system according to claim 1, characterized in that: The data integration module (130) includes a customer information statistics module (131) for collecting statistics on the age information of customers and classifying them by region; A customer geographic statistics module (132), used to collect customer information based on their geographic locations; The customer conversation statistics module (133) collects statistics on the customer's conversation content, and classifies and stores the conversation content, and then constructs a sub-database according to region and age information and stores it in the database (180).
4. The enterprise e-commerce information flow management system according to claim 1, characterized in that: The transaction processing module (150) includes a customer information checking module (151) for reconfirming and checking customer information after a transaction order is completed; The information modification module (152) is used to modify the customer information that is found to be incorrect.
5. The enterprise e-commerce information flow management system according to claim 1, characterized in that: The business execution module (160) includes an order classification module (161) for classifying and managing completed orders; The order execution module (162) is used to further execute and allocate the completed orders.
6. The enterprise e-commerce information flow management system according to claim 1, characterized in that: The report arrangement module (170) includes a conventional report arrangement module (171) for integrating the data of the completed orders and constructing a report; The abnormal report sorting module (171) is used to compile statistics on abnormal order situations and construct reports; The key index report sorting module (172) is used to sort the order data of the completed orders with sudden increase or decrease in order volume into a report; The progress report sorting module (174) is used to sort the order progress data into reports.
7. The enterprise e-commerce information flow management system according to claim 1, characterized in that: The supply chain unit (200) also includes a goods loss statistics module, which is used to collect statistics on the losses of goods supplied by the supply chain.