Method and system for realizing private number dialing directly through local dial plate

Abstract

The invention relates to a method and a system for realizing private number dialing directly through a local dial plate, and belongs to the technical field of communication, the method specifically comprises the following steps: step 1, a client callback step; 2, an employee answering and identifying step, wherein an employee answers and identifies a specific incoming call; step 3, an employee callback step; and step 4, platform processing and switching. The invention aims to simplify client callback and employee follow-up processes, improve user experience and maintain effective protection of employee privacy at the same time. According to the technical scheme, the specific number prefix 11645 is introduced to serve as the identification, automatic identification and conversion of the callback number of a client are achieved, an employee can directly dial back by dialing the number with the prefix, the operation of returning to an APP is not needed, and therefore work efficiency, safety and convenience are improved.

Description

Technical Field

[0001] The present invention relates to the field of communication technology, and in particular to a method and system for directly dialing a private number through a local dial pad. Background Art

[0002] With the rapid development of modern communication technology, enterprises have an increasing demand for employee privacy protection. In the process of business communication, employees' real mobile phone numbers are frequently exposed to customers, which not only increases the risk of harassing calls, but also may cause inconvenience to employees' personal lives. To solve this problem, China Unicom launched the Wohaotong APP, which effectively isolates the direct contact between employees' real numbers and customers by providing a privacy trumpet function, thus ensuring the privacy of employees. However, in actual use, there are still some inconveniences, especially in the scenarios of customer call-back and employee follow-up.

[0003] The disadvantages of the prior art are: 1. The call-back process is cumbersome: When a customer calls back a private number, although the call can be successfully transferred to the employee's real number, if the employee needs to contact the customer again, he or she needs to return to the Wohaotong APP to search and match the customer number, which is complicated and inefficient.

[0004] 2. Poor user experience: When employees answer callback calls, they can directly see the customer's real number, but they cannot directly use the number to call back, which affects the immediacy and convenience of communication.

[0005] 3. High management cost: Frequent switching between the APP and the mobile phone address book increases employees’ time cost and management difficulty, which is not conducive to improving work efficiency. Summary of the invention

[0006] The purpose of the present invention is to provide a method for dialing a private number directly through the local dial pad, aiming to simplify the process of customer call-back and employee follow-up, improve user experience, and maintain effective protection of employee privacy. By introducing a specific number prefix (such as 11645) as an identifier, automatic identification and conversion of customer call-back numbers are achieved, so that employees can call back directly by dialing the number with the prefix without returning to the APP operation, thereby improving work efficiency, safety and convenience.

[0007] The present invention is intended to provide a method, system, storage medium and computer device for dialing a private number directly through a local dial pad to solve the deficiencies in the prior art. The technical problem to be solved by the present invention is achieved through the following technical solutions.

[0008] A first aspect of the present invention provides a method for dialing a private number directly through a local dial pad, the method comprising: Step 1: Customer call back step: When the customer needs to contact the employee, he needs to call back, and the step further includes: Triggering a call back sub-step: When a customer needs to contact an employee, the customer dials the privacy number received in the previous call; the privacy number is a temporary number assigned to the employee to protect the employee's real mobile phone number from being directly exposed; Number prefix adding sub-step: When the customer dials the privacy number, the system platform will automatically capture the call request; in order to distinguish the call request as a callback request and ensure that the number can be correctly routed and converted later, the system platform will add a specific prefix "11645" before the customer's real number to facilitate system identification; Step 2, the employee answering and identifying step, is used for the employee to answer and identify the specific call. The employee sees the caller ID on the phone and verifies the phone number information; if it is verified that the phone number has a prefix, the employee can determine that it is a private number call through the prefix, and verify the corresponding customer behind the phone number through the number after the prefix, thus realizing privacy protection and facilitating the employee to directly call back the customer number through the private number; Step 3: Employee callback steps: After the call, if the employee needs to contact the customer again, he can call back by entering "11645+customer number" on the phone dialing interface or directly clicking on the call record, which saves the employee the process of repeatedly searching for matches on the real phone dial pad and APP address book; Step 4: Platform processing and transfer step, the step further includes: Receiving a callback request sub-step: After receiving the employee's callback request, the system platform recognizes the prefix "11645" in the telephone number again; Number conversion sub-step: After identifying the prefix, the system platform will find the corresponding employee privacy number according to the preset rules and policies, and convert the number in the callback request, that is, "11645+customer number", into the employee's privacy number as the outgoing number; Call forwarding sub-step: The system platform uses the employee's private number as the source number to initiate a call to the customer's real number. The entire process is completed automatically in the background. Neither the employee nor the customer will be aware of the number conversion process and will only see or hear normal call and answer prompts.

[0009] In combination with the first aspect, the employee answering and identifying step further includes: 1) Caller B calls the secondary number A1. The calling MSC sends an SRI message to the HLR to which the secondary number belongs to query the location information of the secondary number. 2) The SRI-ack message returned by the HLR contains the T-SCI information of the small number; 3) The calling MSC sends an IDP message to the capability platform according to the T-CSI information returned by the HLR; 4) The capability platform replies to the calling MSC with a RRBE message, requesting the calling MSC to monitor the call event; 5) The capability platform replies to the calling MSC with an AC message, requesting the calling MSC to charge the call; 6) The capability platform replies with a caller MSC Connect message, instructing the caller MSC to call the user's primary number; 7) The calling MSC sends an SRI message to the HLR to query the location information of the primary number A; 8) The HLR sends a PRI message to the called MSC to query the roaming number of primary number A; 9) The called MSC returns the roaming number containing the primary number A in the PRI-ack; 10) HLR returns SRI-ack to the calling MSC; 11) The calling MSC obtains the roaming number of the primary number A and calls the primary number; 12) After the primary number answers, both parties talk, and the calling MSC generates a calling number record, in which the calling number is B and the called party is A1; 13) The called MSC generates a called call record, in which the calling party is 11645+B and the called party is A; 14) The called party replies with a REL message; 15) The caller replies with an RLC message, and the call between the caller and the called party ends.

[0010] In combination with the first aspect, the platform processing and transfer step further includes: 1) User A dials called number B through A1, and the calling switch MSCa sends an IAM message to the calling G-MSC; 2) The calling G-MSC sends the IAM message to the capability platform, in which the calling number carried is the actual calling number A, and the called number is 11645 + the actual called number B; 3) The capability platform sends the modified IAM message to the G-MSC, in which the caller number is the user's secondary number A1 and the called number is the actual called number B; 4) The calling G-MSC sends an SRI message to the HLR; 5) The HLRb sends a PRI message to the called MSCb to query the roaming number of the primary number A; 6) The called MSCb returns a roaming number including the primary number A in the PRI-ack; 7) HLRb returns SRI-ack to the calling G-MSC; 8) The calling G-MSC connects the call to the called switch MSCb; 9) The switch MSCb sends an ACM message to the G-MSC; 10) The calling G-MSC sends an ACM message to the capability platform; 11) The capability platform sends an ACM message to the calling G-MSC; 12) The calling G-MSC forwards the ACM message to the calling switch MSCa; 13)-16) After the called party replies to ANM, the caller and the called party start talking; 17)-24) After the call is completed, the caller and the called party disconnect the call.

[0011] A second aspect of the present invention provides a system for dialing a private number directly through a local dial pad, the system comprising: Customer callback module: When a customer needs to contact an employee, a callback is required. The customer callback module further includes: Triggering callback submodule: When a customer needs to contact an employee, the customer will dial the privacy number received in the previous call; the privacy number is a temporary number assigned to the employee to protect the employee's real mobile phone number from being directly exposed; Number prefix adding submodule: When a customer dials a private number, the system platform will automatically capture the call request; in order to distinguish the call request as a callback request and ensure that the number can be correctly routed and converted later, the system platform will add a specific prefix "11645" before the customer's real number to facilitate system identification; Employee answering and identification module: used for employees to answer and identify specific calls. Employees can see the caller ID on their mobile phones and verify the phone number information. If the phone number is verified to have a prefix, the employee can determine that it is a private number call through the prefix, and verify the corresponding customer behind the phone number through the number after the prefix, thus achieving privacy protection and making it easier for employees to directly call back the customer number through the private number. Employee callback module: After the call is over, if the employee needs to contact the customer again, he can call back by entering "11645+customer number" on the phone dialing interface or directly clicking on the call record, which saves the employee the process of repeatedly searching for matches in the real phone dial pad and APP address book; The platform processing and switching module further comprises: Receiving callback request submodule: After receiving the callback request from the employee, the system platform recognizes the prefix "11645" in the telephone number again; Number conversion submodule: After identifying the prefix, the system platform will find the corresponding employee privacy number according to the preset rules and policies, and convert the number in the callback request, that is, "11645+customer number", into the employee's privacy number as the outgoing number; Call forwarding submodule: The system platform uses the employee's private number as the source number to initiate a call to the customer's real number. The entire process is completed automatically in the background. Neither the employee nor the customer will be aware of the number conversion process. They will only see or hear normal call and answer prompts.

[0012] A third aspect of the present invention provides a computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, implements the steps of a method for dialing a private number directly through a local dial pad.

[0013] A fourth aspect of the present invention provides a computer device, comprising: a memory for storing a computer program; a processor for executing the computer program to implement the steps of a method for dialing a private number directly through a local dial pad.

[0014] A fifth aspect of the present invention provides a computer program product, including a computer program, which, when executed by a processor, implements the steps of a method for dialing a private number directly through a local dial pad.

[0015] The present invention has achieved the following beneficial effects: 1. By introducing a specific prefix as the identifier of the customer's callback number, automatic recognition and conversion functions can be achieved.

[0016] 2. Employees can call back directly by dialing the number with the prefix without returning to the APP, improving the convenience and efficiency of private communication.

[0017] 3. During the entire communication process, the employee's real number is always hidden, ensuring privacy. Ensures user privacy and automatic identification and conversion function. The specific prefix is ​​used as the identification number of the customer's call back number. The number prefix identification mechanism ensures user privacy and automatic identification. BRIEF DESCRIPTION OF THE DRAWINGS

[0018] Figure 1 This is a general flow chart of an embodiment of a method for dialing a private number directly through a local dial pad of the present invention; Figure 2 It is a flowchart of answering and identifying an embodiment of a method for dialing a private number directly through a local dial pad of the present invention; Figure 3 It is a call transfer flow chart of an embodiment of a method for dialing a private number directly through a local dial pad of the present invention; Figure 4 It is an internal structure diagram of the electronic device provided by the present invention. DETAILED DESCRIPTION

[0019] It should be noted that, in the absence of conflict, the embodiments and features in the embodiments of the present application can be combined with each other. The present invention will be described in detail below with reference to the accompanying drawings and in combination with the embodiments.

[0020] It should be noted that the above detailed descriptions are exemplary and are intended to provide further explanation of the present application. Unless otherwise specified, all technical and scientific terms used herein have the same meaning as commonly understood by those of ordinary skill in the art to which the present application belongs.

[0021] like Figure 1 As shown, the present invention relates to a method for dialing a private number directly through a local dial pad, which specifically includes the following steps: 1. Steps for customer call back Trigger callback: When a customer needs to contact an employee, the customer will dial the privacy number received in the previous call. This privacy number is a temporary number assigned to the employee by the China Unicom Wohaotong system to protect the employee's real mobile phone number from being directly exposed.

[0022] Number prefix addition: When a customer dials a privacy number, China Unicom's privacy communication capability platform will automatically capture the call request. In order to distinguish this as a callback request and ensure that the number can be correctly routed and converted later, the platform will add a specific prefix (such as "11645") before the customer's real number. In this way, the original customer number (assuming it is "1234567890") becomes "116451234567890".

[0023] 2. Employee answering and identification steps Answering a call: When an employee sees a caller ID on their phone, they can still choose to answer the call even though the number has a prefix. At this point, the employee can know that the call is from a private number by the prefix number; they can also know which customer is behind the number by the number after the prefix number. This not only protects privacy, but also enables employees to obtain the real user number; it also creates a basis for employees to directly call back the customer number through the private number.

[0024] A flowchart of answering and identifying a method for dialing a private number directly through the local dial pad of the present invention is shown in the following specific implementation process: Figure 2 As shown: 1) Caller B calls the small number A1. The calling MSC sends an SRI message to the HLR to which the small number belongs to query the location information of the small number. 2) The SRI-ack message returned by the HLR contains the small T-SCI information; 3) The MSC sends an IDP message to the capability platform based on the T-CSI information returned by the HLR; 4) The capability platform replies to the calling MSC with a RRBE message, requesting the calling MSC to monitor the call event; 5) The capability platform replies to the calling MSC with an AC message, requesting the calling MSC to charge the call; 6) The capability platform replies with a MSC Connect message to the calling MSC, instructing the calling MSC to call the user's primary number; 7) The calling MSC sends an SRI message to the HLR to query the location information of the primary number A; 8) The HLR sends a PRI message to the called MSC to query the roaming number of primary number A; 9) The called MSC returns the roaming number containing the primary number A in the PRI-ack; 10) HLR returns SRI-ack to the calling MSC; 11) The calling MSC obtains the roaming number of primary number A and calls the primary number; 12) After the primary number answers, both parties talk and the calling MSC generates a call record, in which the caller is B and the called is A1. 13) The called MSC generates a called CDR, in which the calling party is 11645+B and the called party is A. 14) The called party replies with a REL message; 15) The caller replies with an RLC message, and the call between the caller and the called party ends.

[0025] 3. Steps for employee callback After the call, if the employee needs to contact the customer again, they may choose to manually enter "11645+customer number" on the phone dialing interface or directly click on the call record to call back. There is no need to return to the Wohaotong APP, match the customer number, and then call the user through the privacy number function in the APP. This saves employees the process of repeatedly searching for matches in the real phone dial pad and APP address book.

[0026] 4. Platform processing and transfer steps Receiving a callback request: After receiving a callback request from an employee, China Unicom’s privacy communication platform will recognize the prefix “11645” in the number again.

[0027] Number conversion: After identifying the prefix, the platform will find the corresponding employee privacy number according to the preset rules and policies. Then, the platform converts the number in the callback request (i.e. "11645+customer number") into the employee's privacy number as the outgoing number.

[0028] Call forwarding: Finally, the platform uses the employee's privacy number as the source number to initiate a call to the customer's real number. Since this process is done automatically in the background, neither the employee nor the customer will perceive the number conversion process, and will only see or hear normal call and answer prompts.

[0029] A call transfer flow chart of an embodiment of a method for directly dialing a private number through a local dial pad of the present invention is shown in the specific call transfer flow chart. Figure 3 As shown: 1) User A dials called number B through A1, and the calling switch sends an IAM message to G-MSC; 2) G-MSC sends an IAM message to the capability platform, in which the caller number is the actual calling number A and the called number is 11645 + the actual called number B; 3) The capability platform sends the modified IAM message to the G-MSC, in which the caller number is the user's secondary number A1 and the called number is the actual called number B; 4) The calling MSC sends an SRI message to the HLR; 5) HLRb sends a PRI message to the called MSCb to query the roaming number of primary number A; 6) The called MSCb returns the roaming number containing the primary number A in the PRI-ack; 7) HLR returns SRI-ack to the calling MSC; 8) G-MSC connects the call to the called switch MSCb; 9) MSCb sends an ACM message to MSC; 10) MSC sends an ACM message to the capability platform; 11) The capability platform sends an ACM message to the MSC; 12) The G-MSC forwards the ACM message to the calling switch MSCa; 13)-16) After the called party replies to ANM, the caller and the called party start talking; 17)-24) After the call is completed, the caller and the called party disconnect the call.

[0030] The present invention can be applied to China Unicom's online privacy communication service system.

[0031] Through the above process, the present invention not only simplifies the operation steps of customer callback and employee callback, but also ensures the security and efficiency of privacy protection during the communication process.

[0032] Furthermore, the present invention introduces a computer-readable storage medium having a computer program stored thereon. When the computer program is executed by a processor, the steps of the above-mentioned method for improving the reliability of a privacy communication system based on code number switching are implemented.

[0033] Furthermore, the present invention introduces a computer program product on which a computer program is stored. When the computer program is executed by a processor, the steps of the above-mentioned method for improving the reliability of a privacy communication system based on code number switching are implemented.

[0034] Figure 4 An example of a physical structure diagram of an electronic device is shown. The electronic device may be a smart terminal, and its internal structure diagram may be as follows: Figure 4 As shown. The electronic device includes a processor, an internal memory and a network interface connected via a system bus. The processor of the electronic device is used to provide computing and control capabilities. The memory of the electronic device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The network interface of the electronic device is used to communicate with an external terminal via a network connection.

[0035] Those skilled in the art will understand that Figure 4 The structure shown in the figure is only a block diagram of a part of the structure related to the scheme of the present invention, and does not constitute a limitation on the electronic device to which the scheme of the present invention is applied. The specific electronic device may include more or fewer components than those shown in the figure, or combine certain components, or have a different arrangement of components.

[0036] It should be noted that the terms used herein are only for describing specific embodiments and are not intended to limit the exemplary embodiments according to the present application.

[0037] In the above detailed description, reference is made to the accompanying drawings, which form a part of this document. In the accompanying drawings, similar symbols typically identify similar components unless the context indicates otherwise. The illustrated embodiments described in the detailed description, drawings, and claims are not meant to be limiting. Other embodiments may be used, and other changes may be made, without departing from the spirit or scope of the subject matter presented herein.

[0038] The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention. For those skilled in the art, the present invention may have various modifications and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.

Claims

1. A method for dialing a private number directly through a local dial pad, characterized in that: The method comprises: Step 1: Customer call back step: When the customer needs to contact the employee, he needs to call back, and the step further includes: Triggering a call back sub-step: When a customer needs to contact an employee, the customer dials the privacy number received in the previous call; the privacy number is a temporary number assigned to the employee to protect the employee's real mobile phone number from being directly exposed; Number prefix adding sub-step: When the customer dials the privacy number, the system platform will automatically capture the call request; in order to distinguish the call request as a callback request and ensure that the number can be correctly routed and converted later, the system platform will add a specific prefix "11645" before the customer's real number to facilitate system identification; Step 2, the employee answering and identifying step, is used for the employee to answer and identify the specific call. The employee sees the caller ID on the phone and verifies the phone number information; if it is verified that the phone number has a prefix, the employee can determine that it is a private number call through the prefix, and verify the corresponding customer behind the phone number through the number after the prefix, thus realizing privacy protection and facilitating the employee to directly call back the customer number through the private number; Step 3: Employee callback steps: After the call, if the employee needs to contact the customer again, he can call back by entering "11645+customer number" on the phone dialing interface or directly clicking on the call record, which saves the employee the process of repeatedly searching for matches on the real phone dial pad and APP address book; Step 4: Platform processing and transfer step, the step further includes: Receiving a callback request sub-step: After the system platform receives the employee's callback request, it recognizes the prefix "11645" in the telephone number again; Number conversion sub-step: After identifying the prefix, the system platform will find the corresponding employee privacy number according to the preset rules and policies, and convert the number in the callback request, that is, "11645+customer number", into the employee's privacy number as the outgoing number; Call forwarding sub-step: The system platform uses the employee's private number as the source number to initiate a call to the customer's real number. The entire process is completed automatically in the background. Neither the employee nor the customer will be aware of the number conversion process and will only see or hear normal call and answer prompts.

2. A method for dialing a private number directly through a local dial pad as claimed in claim 1, characterized in that: The employee answering and identifying step further includes: 1) Caller B calls the secondary number A1. The calling MSC sends an SRI message to the HLR to which the secondary number belongs to query the location information of the secondary number. 2) The SRI-ack message returned by the HLR contains the T-SCI information of the small number; 3) The calling MSC sends an IDP message to the capability platform according to the T-CSI information returned by the HLR; 4) The capability platform replies to the calling MSC with a RRBE message, requesting the calling MSC to monitor the call event; 5) The capability platform replies to the calling MSC with an AC message, requesting the calling MSC to charge the call; 6) The capability platform replies with a caller MSC Connect message, instructing the caller MSC to call the user's primary number; 7) The calling MSC sends an SRI message to the HLR to query the location information of the primary number A; 8) The HLR sends a PRI message to the called MSC to query the roaming number of primary number A; 9) The called MSC returns the roaming number containing the primary number A in the PRI-ack; 10) HLR returns SRI-ack to the calling MSC; 11) The calling MSC obtains the roaming number of the primary number A and calls the primary number; 12) After the primary number answers, both parties talk, and the calling MSC generates a calling number record, in which the calling number is B and the called party is A1; 13) The called MSC generates a called call record, in which the calling party is 11645+B and the called party is A; 14) The called party replies with a REL message; 15) The caller replies with an RLC message, and the call between the caller and the called party ends.

3. A method for dialing a private number directly through a local dial pad as claimed in claim 2, characterized in that: The platform processing and transfer steps further include: 1) User A dials called number B through A1, and the calling switch MSCa sends an IAM message to the calling G-MSC; 2) The calling G-MSC sends the IAM message to the capability platform, in which the calling number carried is the actual calling number A, and the called number is 11645 + the actual called number B; 3) The capability platform sends the modified IAM message to the G-MSC, in which the caller number is the user's secondary number A1 and the called number is the actual called number B; 4) The calling G-MSC sends an SRI message to the HLR; 5) The HLRb sends a PRI message to the called MSCb to query the roaming number of the primary number A; 6) The called MSCb returns a roaming number including the primary number A in the PRN-ack; 7) HLRb returns SRI-ack to the calling G-MSC; 8) The calling G-MSC connects the call to the called switch MSCb; 9) The switch MSCb sends an ACM message to the G-MSC; 10) The calling G-MSC sends an ACM message to the capability platform; 11) The capability platform sends an ACM message to the calling G-MSC; 12) The calling G-MSC forwards the ACM message to the calling switch MSCa; 13)-16) After the called party replies to ANM, the caller and the called party start talking; 17)-24) After the call is completed, the caller and the called party disconnect the call.

4. A system for dialing a private number directly through the local dial pad, characterized in that: The system comprises: Customer callback module: When a customer needs to contact an employee, a callback is required. The customer callback module further includes: Triggering callback submodule: When a customer needs to contact an employee, the customer will dial the privacy number received in the previous call; the privacy number is a temporary number assigned to the employee to protect the employee's real mobile phone number from being directly exposed; Number prefix adding submodule: When a customer dials a private number, the system platform will automatically capture the call request; in order to distinguish the call request as a callback request and ensure that the number can be correctly routed and converted later, the system platform will add a specific prefix "11645" before the customer's real number to facilitate system identification; Employee answering and identification module: used for employees to answer and identify specific calls. Employees can see the caller ID on their mobile phones and verify the phone number information. If the phone number is verified to have a prefix, the employee can determine that it is a private number call through the prefix, and verify the corresponding customer behind the phone number through the number after the prefix, thus achieving privacy protection and making it easier for employees to directly call back the customer number through the private number. Employee callback module: After the call is over, if the employee needs to contact the customer again, he can call back by entering "11645+customer number" on the phone dialing interface or directly clicking on the call record, which saves the employee the process of repeatedly searching for matches on the real phone dial pad and APP address book; The platform processing and switching module further comprises: Receiving callback request submodule: After receiving the callback request from the employee, the system platform recognizes the prefix "11645" in the telephone number again; Number conversion submodule: After identifying the prefix, the system platform will find the corresponding employee privacy number according to the preset rules and policies, and convert the number in the callback request, that is, "11645+customer number", into the employee's privacy number as the outgoing number; Call forwarding submodule: The system platform uses the employee's private number as the source number to initiate a call to the customer's real number. The entire process is completed automatically in the background. Neither the employee nor the customer will be aware of the number conversion process. They will only see or hear normal call and answer prompts.

5. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of a method for dialing a private number directly through a local dial pad as described in any one of claims 1 to 3 are implemented.

6. A computer device, characterized in that: include: Memory for storing computer programs; A processor is used to execute the computer program to implement the steps of a method for dialing a private number directly through a local dial pad as described in any one of claims 1 to 3.

7. A computer program product, comprising a computer program, characterized in that When the computer program is executed by a processor, the steps of a method for dialing a private number directly through a local dial pad as described in any one of claims 1 to 3 are implemented.

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