Shopping method, management platform, terminal, device, storage medium and program product

Abstract

The invention discloses a shopping method, a management platform, a terminal, equipment, a storage medium and a program product, and belongs to the technical field of communication. The method comprises the following steps: in response to a call request initiated by a target terminal, obtaining question-answer interaction information in a question-answer interaction process with the target terminal; obtaining commodity recommendation information corresponding to the question and answer interaction information from the shopping platform, and displaying the commodity recommendation information on a preset same-screen interface; when it is detected that the target terminal is in the same-screen sharing state, sharing the same-screen interface to the target terminal; and determining order information based on the user preference characteristics for the commodity recommendation information sent by the target terminal. Through the mode, the steps that a user needs to manually operate can be reduced, the shopping process is more convenient, meanwhile, the user can be helped to inquire commodities meeting requirements, and the experience degree of shopping operation is improved.

Description

Technical Field

[0001] The embodiments of the present application relate to the field of communication technology, and in particular to a shopping method, a management platform, a terminal, a device, a storage medium, and a program product. Background Art

[0002] With the development of mobile Internet, online shopping through various shopping software has become a development trend at this stage. The current online shopping method is often to download applications or access online shopping platforms by making voice calls to conduct online shopping.

[0003] However, online shopping platforms require users to pre-register, log in, fill in personal identity information, and bind payment applications. The registration and binding process is complicated and changeable, and is highly dependent on smart terminals and highly secure third-party payment platforms. This shopping method is difficult for the elderly and other groups who are unfamiliar with smart terminals, and the overall operating experience is not good. Summary of the invention

[0004] The embodiments of the present application provide a shopping method, a management platform, a terminal, a device, a storage medium, and a program product to at least solve the problems of complicated shopping process and poor operating experience in the related art.

[0005] In order to solve the above technical problems, this application is implemented as follows: In a first aspect, an embodiment of the present application provides a shopping method, comprising: in response to a call request initiated by a target terminal, obtaining question and answer interaction information during a question and answer interaction with the target terminal; obtaining product recommendation information corresponding to the question and answer interaction information from a shopping platform, and displaying the product recommendation information on a preset same-screen interface; when it is detected that the target terminal is in a same-screen sharing state, sharing the same-screen interface to the target terminal; and determining order information based on user preference characteristics for the product recommendation information sent by the target terminal.

[0006] In a second aspect, an embodiment of the present application provides a shopping method, comprising: in response to a touch operation on a preset application icon, initiating a call request to a shopping management platform; receiving a response message returned by the shopping management platform based on the call request, and sending a shopping request to the shopping management platform through question-and-answer interaction with the shopping management platform; when it is detected that the target terminal is in a same-screen sharing state, synchronously displaying the product recommendation information corresponding to the shopping request on a preset same-screen interface; and sending user preference characteristics for the product recommendation information to the shopping management platform, so that the shopping management platform determines the order information based on the product preference characteristics.

[0007] In the third aspect, an embodiment of the present application provides a shopping management platform, including: an information acquisition module, used to respond to a call request initiated by a target terminal, and obtain question and answer interaction information during the question and answer interaction process with the target terminal; an interface calling module, used to obtain product recommendation information corresponding to the question and answer interaction information from a shopping platform, and display the product recommendation information on a preset same-screen interface; a same-screen sharing module, used to share the same-screen interface to the target terminal when it is detected that the target terminal is in a same-screen sharing state; a first determination module, used to determine order information based on user preference characteristics for the product recommendation information sent by the target terminal.

[0008] In a fourth aspect, an embodiment of the present application provides a terminal, comprising: a call request module, used to initiate a call request to a shopping management platform in response to a touch operation on a preset application icon; a call receiving module, used to receive a response message returned by the shopping management platform based on the call request, and send a shopping request to the shopping management platform by interacting with the shopping management platform through question and answer; a synchronous display module, used to synchronously display a product recommendation letter corresponding to the shopping request on a preset same-screen interface when it is detected that the target terminal is in a same-screen sharing state; a second determination module, used to send user preference characteristics for the product recommendation information to the shopping management platform, so that the shopping management platform determines the order information based on the product preference characteristics.

[0009] In a fifth aspect, an embodiment of the present application provides an electronic device, comprising a processor and a memory, wherein the memory stores programs or instructions that can be run on the processor, and when the programs or instructions are executed by the processor, the steps of the method described in the first aspect or the second aspect above are implemented.

[0010] In a sixth aspect, an embodiment of the present application provides a computer-readable storage medium, on which a program or instruction is stored. When the program or instruction is executed by a processor, the steps of the method described in the first aspect or the second aspect above are implemented.

[0011] In the seventh aspect, an embodiment of the present application provides a computer program product, which includes a computer program stored on a non-transitory computer-readable storage medium, and the computer program includes program instructions. When the program instructions are executed by a computer, the computer executes the steps of the method described in the first or second aspect above.

[0012] In the embodiment of the present application, in response to a call request initiated by the target terminal, the question-and-answer interaction information in the question-and-answer interaction process with the target terminal is obtained; the product recommendation information corresponding to the question-and-answer interaction information is obtained from the shopping platform, and the product recommendation information is displayed on the preset same-screen interface; when the target terminal is detected to be in the same-screen sharing state, the same-screen interface is shared to the target terminal; based on the user preference characteristics for the product recommendation information sent by the target terminal, the order information is determined. In this way, through the question-and-answer interaction, real-time product recommendation and same-screen sharing functions, the steps that users need to manually operate can be reduced, making the shopping process more convenient. At the same time, determining the order information based on the question-and-answer interaction information and user preference characteristics can help users query products that meet their needs and improve the shopping operation experience.

[0013] It should be understood that the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the present application. BRIEF DESCRIPTION OF THE DRAWINGS

[0014] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and, together with the description, serve to explain the principles of the present application.

[0015] Figure 1 A schematic diagram showing a flow chart of a shopping method provided in an embodiment of the present application is shown; Figure 2 An interface display diagram of a user confirming screen sharing provided in an embodiment of the present application is shown; Figure 3 The following is an interface diagram showing a product recommendation information query process provided by an embodiment of the present application; Figure 4 An interface display diagram of a message card provided in an embodiment of the present application is shown; Figure 5 Another schematic diagram of a shopping method provided in an embodiment of the present application is shown; Figure 6a-6c An example diagram of platform interaction of a shopping method provided in an embodiment of the present application is shown; Figure 7 A schematic diagram showing the structure of a shopping management platform provided in an embodiment of the present application is shown; Figure 8 A schematic diagram of the structure of a terminal provided in an embodiment of the present application is shown; Fig. 9 A schematic diagram of the structure of an electronic device provided in an embodiment of the present application is shown. DETAILED DESCRIPTION

[0016] Exemplary embodiments will be described in detail herein, examples of which are shown in the accompanying drawings. When the following description refers to the drawings, the same numbers in different drawings represent the same or similar elements unless otherwise indicated. The implementations described in the following exemplary embodiments do not represent all implementations consistent with the present application. Instead, they are merely examples of devices and methods consistent with some aspects of the present application as detailed in the appended claims.

[0017] Figure 1 A flowchart of a shopping method provided in an embodiment of the present application is shown. The execution subject of the method may be a server, which may be a background server of a certain service, or a background server of a certain platform or application (for example, a shopping management platform, a 5G new call platform, etc.). In the embodiment of the present application, the execution subject is taken as an example of a background server of a shopping management platform. As shown in the figure, the method 100 may include the following steps: Step 101: In response to a call request initiated by a target terminal, question-answer interaction information in a question-answer interaction process with the target terminal is obtained.

[0018] In a specific implementation, the target terminal initiates a call request, the shopping management platform receives the call request, performs voice question-and-answer interaction with the target terminal, and obtains question-and-answer interaction information during the question-and-answer interaction process. For example, the shopping management platform can convert the voice during the question-and-answer interaction process into text content, perform semantic analysis on the text content, and obtain question-and-answer interaction information.

[0019] Step 102: Obtain product recommendation information corresponding to the question-answer interaction information from the shopping platform, and display the product recommendation information on a preset same-screen interface.

[0020] In a specific implementation, the shopping management platform can identify the shopping request of the target terminal based on the question-answer interaction information. For example, when the shopping management platform identifies the content such as "I want to order takeout" or "I want to buy a coat" used to express the user's shopping intention based on the question-answer interaction information, the shopping management platform determines the shopping request of the target terminal. By calling the shopping platform application interface, the product recommendation information corresponding to the question-answer interaction information is obtained, and the product recommendation information corresponding to the shopping request is displayed on the preset same-screen interface.

[0021] Step 103: when it is detected that the target terminal is in the same-screen sharing state, the same-screen interface is shared to the target terminal.

[0022] In a specific implementation, when the shopping management platform detects that the target terminal is in a same-screen sharing state, the same-screen interface is shared to the target terminal, so that the user can see the product recommendation information through the target terminal, and then query or select the product recommendation information.

[0023] Step 104: Determine order information based on the user preference characteristics for the product recommendation information sent by the target terminal.

[0024] In a specific implementation, user preference features are used to characterize the features of the user's shopping preference for product recommendation information. The user interacts with the shopping management platform multiple times through the target terminal. The shopping management platform can determine the user preference features based on the interaction information of the multiple interactions. Here, the multiple interactions can include browsing product recommendation information, adding to a shopping cart, viewing historical orders, etc. During the interaction, the user provides interaction information multiple times through the target terminal, and the user preference features can be determined through these interaction information; the user can also clarify his or her preferences on the screen of the target terminal by selecting, clicking or entering information. The shopping management platform obtains the user preference features by recording the user's behavior and choices; and then determines the order information based on the user preference features.

[0025] In this way, when the shopping management platform obtains a call request initiated by the target terminal, it obtains the shopping request by interacting with the target terminal through question and answer, calls the shopping platform application interface to obtain product recommendation information, and shares the product recommendation information to the target terminal on the same screen, and determines the order information according to the user preference characteristics sent by the target terminal. This can reduce the number of manual operations required by the user, making the shopping process more convenient, and at the same time can help users search for products that meet their needs without downloading the shopping platform application on the target terminal, thereby improving the shopping operation experience.

[0026] In a possible implementation, in the above step 102, obtaining product recommendation information corresponding to the question-answer interaction information from the shopping platform includes: Obtain a product query field in the question-and-answer interaction information; send an interface request to a shopping platform, wherein the interface request includes the product query field and the first user identification information corresponding to the target terminal; and obtain product recommendation information corresponding to the question-and-answer interaction information returned by the shopping platform based on the interface request.

[0027] In the embodiment of the present application, the shopping management platform can obtain the product query field in the question-answer interaction information; send an interface request to a preset shopping platform, which can be a takeaway platform, an e-commerce platform, etc., wherein the interface request can include the product query field and the first user identification information corresponding to the target terminal, the product query field can be "takeaway", "clothes", "barbecue" and other fields, and the first user identification information can be a user number, a user identity associated with the target terminal, etc. After receiving the shopping request, the shopping platform logs in to the platform through the first user identification information, generates product recommendation information based on the first user identification information and the product query field, encapsulates the product recommendation information into a message, and returns the product recommendation information to the shopping management platform in real time.

[0028] In a possible implementation, in the above step 103, detecting that the target terminal is in a same-screen sharing state includes: A same-screen request is sent to the target terminal; in response to a confirmation operation based on the same-screen request, a same-screen application is sent to the target terminal, and when the same-screen application is downloaded, it is determined that the target terminal is in a same-screen sharing state.

[0029] In the embodiment of the present application, the shopping management platform sends a same-screen request to the target terminal, such as Figure 2 As shown in , the same-screen request 201 displayed on the call interface of the target terminal is "Are you sure you want to use the same screen?", and a confirmation operation based on the same-screen request is checked. For example, it is detected that the user clicks "Confirm 202" on the call interface, and a same-screen application is sent to the target terminal. When the same-screen application is downloaded, it is determined that the target terminal is in the same-screen sharing state.

[0030] In a possible implementation, in the above step 104, determining the order information based on the user preference characteristics for the product recommendation information sent by the target terminal includes: Obtain user preference characteristics for the product recommendation information sent by the target terminal; query the product recommendation information according to the user preference characteristics, and display the query results on the same-screen interface; respond to the target terminal's confirmation operation on the query results on the same-screen interface, and determine order information according to the query results.

[0031] In the embodiment of the present application, the shopping management platform obtains the user preference characteristics for the product recommendation information sent by the target terminal, such as Figure 3 As shown in , the user preference feature is "barbecue", and the product recommendation information 301 is queried based on the user preference feature "barbecue", and the query result 302 is displayed on the same-screen interface. When the target terminal detects a confirmation operation on the query result on the same-screen interface, the order information is determined based on the query result.

[0032] Wherein, obtaining the user preference characteristics for the product recommendation information sent by the target terminal includes: Determine the user preference characteristics by conducting multiple rounds of dialogue with the target terminal; or, The user preference feature is determined according to the interactive operation information sent by the target terminal for the product recommendation information.

[0033] In the embodiment of the present application, the shopping management platform can determine the user preference characteristics by conducting multiple rounds of dialogue with the target terminal, such as Figure 3As shown in , the user preference feature "barbecue" is identified through voice keywords, and then a search is performed based on the voice keywords to obtain query results; the user preference feature can also be determined based on the interactive operation information sent by the target terminal for the product recommendation information. For example, the user enters "barbecue" in the search box through the target terminal and clicks search to obtain the corresponding query results.

[0034] In a possible implementation, in the above step 104, after determining the order information based on the product preference feature of the product recommendation information sent by the target terminal, the step further includes: Sending payment method prompt information to the target terminal; determining the payment method of the order information in response to the selection operation of the payment method prompt information sent by the target terminal; performing payment processing on the order information according to the payment method, and when determining that the order payment is successful, sending an order generation request to the shopping platform corresponding to the shopping platform application interface, and generating an order through the shopping platform.

[0035] In an embodiment of the present application, after determining the order information, the shopping management platform sends payment method prompt information to the target terminal. For example, the payment method can be confirmed to the user through voice interaction, or the payment method prompt information can be displayed on the same screen interface; based on the selection operation of the payment method prompt information sent by the target terminal, the payment method of the order information is determined. For example, the user can determine the selected payment method through voice, or select the corresponding payment method through the target terminal; and then the order information is processed according to the payment method. When it is determined that the payment is successful, an order generation request is sent to the shopping platform corresponding to the shopping platform application interface, and an order is generated through the shopping platform.

[0036] Here, the order generation request may include information such as a successful payment receipt, a user's mobile phone number, a user's address, and a user's order code. When the shopping management platform determines that the order payment is successful, it generates an encrypted message based on the successful payment receipt, the user's mobile phone number, the user's address, and the user's order code, and initiates an order generation request to the shopping platform through the shopping platform application interface. After receiving the order generation request, the shopping platform decrypts the encrypted message, generates an order, and notifies the corresponding merchant to accept the order.

[0037] Wherein, the payment methods include operator phone bill payment, third-party payment and asking others to pay; the payment processing of the order information according to the payment method includes: In the case where the payment method of the order information is operator telephone fee payment, generating a deduction request according to the order information and the first user identification information corresponding to the target terminal; sending the deduction request to the operator billing platform, and performing payment processing on the order information based on the deduction request through the operator billing platform; In the case where the payment method of the order information is third-party payment, after verifying the user identity of the target terminal through the payment platform corresponding to the third-party payment, the order information is processed through the payment platform; In the case where the payment method of the order information is to ask others to pay, obtain the second user identification information of the third-party contact; send an order payment message to the third-party contact indicated by the second user identification information, so that the third-party contact performs payment processing on the order information based on the order payment message.

[0038] In the embodiment of the present application, when the user chooses to pay through the operator's phone bill, the shopping platform can send the merchant identification, user's mobile phone number, order code, consumption amount and other order information to the shopping management platform. The shopping management platform generates a deduction request based on the shopping platform identification information, payment merchant information, payment amount and other order information and the first user identification information such as the user's mobile phone number; wherein the deduction amount can be the phone bill and RMB exchange ratio agreed upon by the operator's billing platform and the shopping platform, for example, 1 RMB = 1.5 yuan phone bill, then the generated payment amount is the amount after the conversion ratio. After the operator's billing platform deducts the fee from the number account corresponding to the first user identification information, it returns the deduction receipt to the shopping management platform; when the shopping management platform receives the deduction receipt returned by the operator's billing platform, it determines that the order payment is successful.

[0039] When the user chooses to pay through a third party, the shopping management platform launches the local application of the payment platform corresponding to the third-party payment, verifies the user identity of the target terminal through the payment platform, and then processes the payment of the order information through the payment platform. For example, the user logs in to the payment platform by entering the account number and password and completes the payment on the payment platform.

[0040] When the user chooses to ask someone else to pay on his behalf, the second user identification information such as the mobile phone number of the third-party contact is obtained; an order payment message is sent to the third-party contact indicated by the second user identification information, wherein the order payment message may include the first user identification information, the second user identification information, the order information, etc. corresponding to the target terminal, so that the third-party contact can process the payment of the order information based on the order payment message. Specifically, after receiving the order payment message, the third-party contact clicks on the order payment message to jump to the payment link, and then completes the payment. After the third-party contact pays successfully, the payment platform returns a payment success receipt to the shopping management platform. Upon receiving the payment success receipt, the shopping management platform determines that the order payment is successful. In a possible implementation, in the above step 104, after sending an order generation request to the shopping platform corresponding to the shopping platform application interface and generating an order through the shopping platform, the step further includes: Obtain the order status information sent by the shopping platform; encapsulate the order status information according to the message format of the 5G message to obtain a message card; send the message card to the target terminal so that the target terminal determines the order status information based on the message card.

[0041] In the embodiment of the present application, after the shopping platform determines that the merchant has accepted the order, it can generate an H5 page with the order status information, including the merchant's order acceptance status, the rider's order acceptance status, the rider's location information, the time required for delivery, and the rider's phone number, and return it to the shopping management platform via an encrypted message. The shopping management platform obtains the order status information sent by the shopping platform, encapsulates the order status information according to the message format of the 5G message, and obtains a message card; the message card is sent to the target terminal so that the target terminal determines the order status information based on the message card. Figure 4 As shown in , after the user ends the call, he can receive a message card 401 and check the order status information by clicking a click link 402 in the message card 401.

[0042] The embodiment of the present application provides a shopping method, which responds to a call request initiated by a target terminal, obtains question-and-answer interaction information during the question-and-answer interaction with the target terminal; obtains product recommendation information corresponding to the question-and-answer interaction information from a shopping platform, and displays the product recommendation information on a preset same-screen interface; shares the same-screen interface with the target terminal when it is detected that the target terminal is in a same-screen sharing state; and determines order information based on user preference characteristics for product recommendation information sent by the target terminal. In this way, through question-and-answer interaction, real-time product recommendation and same-screen sharing functions, the steps that users need to manually operate can be reduced, making the shopping process more convenient. At the same time, determining order information based on question-and-answer interaction information and user preference characteristics can help users query products that meet their needs and improve the shopping operation experience.

[0043] Moreover, after initiating a call request, the target terminal can complete shopping order generation, order payment, and query order status information, eliminating complicated application download, registration, login, binding to payment platform and other operations. Through the first user identification information of the target terminal, the shopping platform, third-party payment platform and other platforms are connected, and the user's seamless login and order payment are realized, providing users with more convenient shopping services, improving the problems of imperfect intelligence of related shopping methods, limited coverage of the population, and inconvenient payment, and further improving the experience of shopping operations.

[0044] Figure 5 Another flowchart of a shopping method provided by an embodiment of the present application is shown. The execution subject of the method may be a terminal device, which may be a device such as a personal computer, or a mobile terminal device such as a mobile phone or a tablet computer. The terminal device may be a terminal device used by a user. As shown in the figure, the shopping method 500 may include the following steps: Step 501: In response to a touch operation on a preset application icon, a call request is initiated to a shopping management platform.

[0045] In a specific implementation, an application icon can be added to the display interface of the terminal. For example, an AI customer service application icon can be added to the top banner of the call application. In response to the user's touch operation on the application icon, a call request is initiated to the shopping management platform.

[0046] Step 502: receiving a response message returned by the shopping management platform based on the call request, and sending a shopping request to the shopping management platform by performing question-answering interaction with the shopping management platform.

[0047] In a specific implementation, a response message returned by the shopping management platform based on the call request is received, and a shopping request is sent to the shopping management platform through question-and-answer interaction with the shopping management platform. For example, through question-and-answer interaction, content such as "I want to order takeout" or "I want to buy a coat" is sent to the shopping management platform to express the user's shopping intention.

[0048] Step 503: When it is detected that the target terminal is in a same-screen sharing state, the commodity recommendation information corresponding to the shopping request is synchronously displayed on a preset same-screen interface.

[0049] In a specific implementation, when it is detected that the target terminal is in a same-screen sharing state, the product recommendation information corresponding to the shopping request is synchronously displayed on the preset same-screen interface, so that the user can see the product recommendation information through the target terminal and then query or select the product recommendation information.

[0050] Step 504: Send the user preference characteristics for the product recommendation information to the shopping management platform, so that the shopping management platform determines the order information based on the product preference characteristics.

[0051] In a specific implementation, the target terminal may send the user preference features for the product recommendation information by voice interaction, or may send the user preference features for the product recommendation information based on the user's interactive operation on the product recommendation information synchronously displayed on the target terminal. The user preference features are features used to characterize the user's shopping preferences for the product recommendation information, such as "barbecue", "Vietnamese cuisine", "Cantonese cuisine", "slightly spicy", "casual style", "blue", etc. The shopping management platform determines the order information based on the user preference features sent by the target terminal.

[0052] In a possible implementation, in the above step 503, detecting that the target terminal is in a same-screen sharing state includes: Obtain a same-screen request sent by the shopping management platform; in response to a confirmation operation of the same-screen request, obtain a same-screen application sent by the shopping management platform, and when the same-screen application is downloaded, determine that the target terminal is in a same-screen sharing state.

[0053] In a possible implementation, in the above step 504, sending the user preference characteristics for the product recommendation information to the shopping management platform includes: By having multiple rounds of dialogue with the shopping management platform, the user preference characteristics for the product recommendation information are sent to the shopping management platform; or, The user's interactive operation information for the item recommendation information is sent to the shopping management platform, so that the shopping management platform determines the user preference characteristics according to the interactive operation information.

[0054] In a possible implementation, in the above step 504, after sending the user preference characteristics for the product recommendation information to the shopping management platform, the step further includes: Receive payment method prompt information sent by the shopping management platform; and determine the payment method of the order information based on a selection operation on the payment method prompt information.

[0055] In a possible implementation, after determining the payment method of the order information based on the selection operation of the payment method prompt information, the method further includes: A message card sent by the shopping management platform is obtained, wherein the message card includes order status information; and the order status information is determined based on the message card.

[0056] The embodiment of the present application provides a shopping method, which initiates a call request to a shopping management platform in response to a touch operation on a preset application icon; receives a response message returned by the shopping management platform based on the call request, and sends a shopping request to the shopping management platform by performing a question-and-answer interaction with the shopping management platform; synchronously displays the product recommendation information corresponding to the shopping request on the preset same-screen interface when detecting that the target terminal is in a same-screen sharing state; and sends the user preference characteristics for the product recommendation information to the shopping management platform, so that the shopping management platform determines the order information based on the product preference characteristics. In this way, through the question-and-answer interaction, real-time product recommendation and same-screen sharing functions, the steps that users need to manually operate can be reduced, making the shopping process more convenient.

[0057] Moreover, after initiating a call request, the target terminal can complete shopping order generation, order payment, and query order status information, eliminating complicated application download, registration, login, binding to payment platform and other operations. Through the first user identification information of the target terminal, the shopping platform, third-party payment platform and other platforms are connected, and the user's seamless login and order payment are realized, providing users with more convenient shopping services, improving the problems of imperfect intelligence of related shopping methods, limited coverage of the population, and inconvenient payment, and further improving the experience of shopping operations.

[0058] The following uses the shopping management platform including the AI ​​customer service platform and the 5G new call platform as an example to illustrate the above shopping method. Figure 6a-6c As shown in , the platform interaction process of the above shopping method may include the following steps: Step 601: the user terminal initiates a call request to the shopping management platform in response to a touch operation on a preset application icon; for example, user A clicks on the AI ​​customer service application icon to call the AI ​​customer service platform customer hotline, where the AI ​​customer service platform number is a common merchant customer service hotline, and the user can be informed by a certain entry icon of the call application; Step 602: The shopping management platform returns a response message based on the call request; specifically, it includes: Step 6021: The AI ​​customer service platform establishes a voice connection with the user's phone. The AI ​​customer service platform carries the calling and called number information and returns a new call receipt to the 5G new call platform. Step 6022: After receiving the call receipt, the 5G new call platform initiates a response message to the user terminal, such as a data call; Step 6023: After receiving the data call from the 5G new call platform, the user terminal establishes a data connection with the 5G new call platform; Step 6024: After the data path is established, the AI ​​customer service platform shares and sends the same-screen application to the user terminal through the 5G new call platform; Step 6025: User A receives the same-screen application on the mobile terminal, and after confirming the download, he can receive the same-screen sharing of the AI ​​customer service platform; Step 603: the shopping management platform obtains question-and-answer interaction information during the question-and-answer interaction with the target terminal in response to the call request initiated by the target terminal; identifies the shopping request of the target terminal based on the question-and-answer interaction information, and obtains product recommendation information corresponding to the shopping request by calling the shopping platform application interface; specifically, the following steps are included: Step 6031: The AI ​​customer service platform initiates a voice question-and-answer interaction with user A through the AI ​​voice customer service, and after converting the voice into text, the background performs semantic analysis to identify the user's needs. For example, if it is identified that the user needs to order takeout, a request to call the shopping platform application interface is initiated to the 5G new call platform; Step 6032: After receiving the request to call the shopping platform application interface, the 5G new call platform carries the message information such as the user number and the query field, and initiates an interface request to the shopping platform; Step 6033: After receiving the interface request, the shopping platform parses the user number, query field and other information in the message, logs in to the platform with the user number, encapsulates the product recommendation information generated by the user number and query field into a message, and returns it to the 5G new call platform in real time; Step 604: the shopping management platform displays the product recommendation information on a preset same-screen interface, and when detecting that the target terminal is in a same-screen sharing state, shares the same-screen interface to the target terminal; specifically, the following steps are included: Step 6041: The 5G new call platform parses the product recommendation information message returned by the shopping platform and transparently transmits it to the AI ​​customer service platform; Step 6042: After receiving the synchronization result of the 5G new call platform, the AI ​​customer service platform displays it on the same-screen interface, and synchronizes the data to the user terminal in real time through the same-screen application of the new call; Step 605: The user terminal sends the user preference characteristics for the product recommendation information to the shopping management platform; for example, user A can confirm the user preference characteristics by clicking on the screen for two-way interaction, or can confirm the user preference characteristics through voice dialogue; Step 606: the shopping platform generates an order according to the order information sent by the shopping management platform, wherein the shopping management platform determines the order information based on the user preference characteristics for the product recommendation information sent by the target terminal; Step 607: Send payment method prompt information to the target terminal; determine the payment method of the order information based on the selection operation of the payment method prompt information sent by the target terminal; perform payment processing on the order information according to the payment method, and when it is determined that the order payment is successful, send an order generation request to the shopping platform corresponding to the shopping platform application interface, and generate an order through the shopping platform; wherein the payment methods include operator telephone fee payment, third-party payment and payment by others; Specifically, taking the payment method as operator telephone fee payment as an example, the above step 607 includes the following steps: Step 6071: When the user chooses to pay through the operator's call fee, the shopping platform generates a message with information such as the user ID, user mobile phone number, order code, and consumption amount, and initiates a deduction request to the 5G new call platform; Step 6072: After the 5G new call platform analyzes the call and confirms the payment amount, it initiates a deduction request to the operator's billing platform with the user number, shopping platform identification information, amount and other information; Step 6073: After the operator's billing platform deducts the fee for the corresponding number, it returns a deduction receipt to the 5G new call platform; Step 6074: After receiving the receipt of successful deduction, the 5G new call platform sends an order generation request to the shopping platform; Step 6075: After receiving the order generation request, the shopping platform generates an order and sends it to the corresponding merchant, and generates a message containing an order status query link, which is encapsulated and returned to the 5G new call platform; Step 608: The shopping management platform obtains the order status information sent by the shopping platform; encapsulates the order status information according to the message format of the 5G message to obtain a message card; and sends the message card to the target terminal, specifically, including the following steps: Step 6081: After parsing the message, the 5G new call platform encapsulates the query link, user number, merchant content and other contents into a 5G message message and delivers it to the 5G message platform; Step 6082: The 5G message platform parses the message and encapsulates it into a rich media card message body with pictures, texts and links, and delivers it to the user terminal.

[0059] Step 609: The target terminal obtains the message card sent by the shopping management platform; based on the message card, the order status information is determined; for example, after user A hangs up the phone, he receives a 5G message and can click on the link to query the order status information.

[0060] Figure 7 The structure diagram of the shopping management platform provided in the embodiment of the present application is shown. The shopping management platform can implement the following Figure 1All or part of the contents of the illustrated embodiment, as shown in the figure, the shopping management platform 700 includes: The information acquisition module 710 is used to obtain question-answer interaction information in the question-answer interaction process with the target terminal in response to a call request initiated by the target terminal; The interface calling module 720 is used to obtain the commodity recommendation information corresponding to the question-answer interaction information from the shopping platform, and display the commodity recommendation information on a preset same-screen interface; The same-screen sharing module 730 is used to share the same-screen interface to the target terminal when it is detected that the target terminal is in the same-screen sharing state; The first determination module 740 is configured to determine order information based on the user preference characteristics for the product recommendation information sent by the target terminal.

[0061] In a possible implementation, the interface calling module 720, when used to obtain the commodity recommendation information corresponding to the question-answer interaction information from the shopping platform, is specifically used to: Get the product query field in the question-answer interaction information; Sending an interface request to a shopping platform, wherein the interface request includes the commodity query field and the first user identification information corresponding to the target terminal; Acquire the commodity recommendation information corresponding to the question-answer interaction information returned by the shopping platform based on the interface request.

[0062] In a possible implementation, when the same-screen sharing module 730 is used to detect that the target terminal is in the same-screen sharing state, it is specifically used to: Sending a same-screen request to the target terminal; In response to a confirmation operation based on the same-screen request, a same-screen application is sent to the target terminal, and when the same-screen application is downloaded, it is determined that the target terminal is in a same-screen sharing state.

[0063] In a possible implementation, the first determining module 740, when used to determine the order information based on the user preference feature for the product recommendation information sent by the target terminal, is specifically used to: Acquiring user preference characteristics for the product recommendation information sent by the target terminal; Query the product recommendation information according to the user preference characteristics, and display the query results on the same-screen interface; In response to the target terminal's confirmation operation on the query result on the same-screen interface, order information is determined according to the query result.

[0064] The first determining module 740, when used to obtain the user preference characteristics for the product recommendation information sent by the target terminal, is specifically used to: Determine the user preference characteristics by conducting multiple rounds of dialogue with the target terminal; or, The user preference feature is determined according to the interactive operation information sent by the target terminal for the product recommendation information.

[0065] In a possible implementation, the first determining module 740 is further configured to: Sending payment method prompt information to the target terminal; In response to a selection operation of the payment method prompt information sent by the target terminal, determining a payment method for the order information; The order information is processed for payment according to the payment method, and when it is determined that the order payment is successful, an order generation request is sent to the shopping platform corresponding to the shopping platform application interface, and an order is generated through the shopping platform.

[0066] The payment method includes operator telephone fee payment, third-party payment and payment by others; the first determination module 740, when used to perform payment processing on the order information according to the payment method, is specifically used to: In the case where the payment method of the order information is operator telephone fee payment, generating a deduction request according to the order information and the first user identification information corresponding to the target terminal; sending the deduction request to the operator billing platform, and performing payment processing on the order information based on the deduction request through the operator billing platform; In the case where the payment method of the order information is third-party payment, after verifying the user identity of the target terminal through the payment platform corresponding to the third-party payment, the order information is processed through the payment platform; In the case where the payment method of the order information is to ask others to pay, obtain the second user identification information of the third-party contact; send an order payment message to the third-party contact indicated by the second user identification information, so that the third-party contact performs payment processing on the order information based on the order payment message.

[0067] In a possible implementation, the first determining module 740 is further configured to: Obtaining order status information sent by the shopping platform; According to the message format of the 5G message, the order status information is encapsulated to obtain a message card; The message card is sent to the target terminal, so that the target terminal determines the order status information based on the message card.

[0068] The embodiment of the present application provides a shopping management platform, including an information acquisition module, an interface calling module, a same-screen sharing module and a first determination module; the information acquisition module responds to a call request initiated by a target terminal, and acquires question-and-answer interaction information in the question-and-answer interaction process with the target terminal; the interface calling module acquires product recommendation information corresponding to the question-and-answer interaction information from the shopping platform, and displays the product recommendation information on a preset same-screen interface; the same-screen sharing module shares the same-screen interface to the target terminal when detecting that the target terminal is in a same-screen sharing state; the first determination module determines order information based on user preference characteristics for the product recommendation information sent by the target terminal. In this way, through question-and-answer interaction, real-time product recommendation and same-screen sharing functions, the steps that users need to manually operate can be reduced, making the shopping process more convenient. At the same time, determining order information based on question-and-answer interaction information and user preference characteristics can help users query products that meet their needs and improve the shopping operation experience.

[0069] Figure 8 The schematic diagram of the structure of the terminal provided in the embodiment of the present application is shown. The terminal can implement the following Figure 5 All or part of the contents of the illustrated embodiment, as shown in the figure, the terminal 800 includes: A call request module 810, configured to initiate a call request to the shopping management platform in response to a touch operation on a preset application icon; A call receiving module 820, configured to receive a response message returned by the shopping management platform based on the call request, and send a shopping request to the shopping management platform by performing question-answering interaction with the shopping management platform; A synchronous display module 830 is used to synchronously display the product recommendation letter corresponding to the shopping request on a preset same-screen interface when it is detected that the target terminal is in a same-screen sharing state; The second determination module 840 is used to send the user preference characteristics for the product recommendation information to the shopping management platform, so that the shopping management platform determines the order information based on the product preference characteristics.

[0070] In a possible implementation, when the synchronous display module 830 is used to detect that the target terminal is in the same-screen sharing state, it is specifically used to: Obtain a same-screen request sent by the shopping management platform; In response to a confirmation operation of the same-screen request, a same-screen application sent by the shopping management platform is obtained, and when the same-screen application is downloaded, it is determined that the target terminal is in a same-screen sharing state.

[0071] In a possible implementation, the second determining module 840, when used to send the user preference characteristics for the product recommendation information to the shopping management platform, is specifically used to: By having multiple rounds of dialogue with the shopping management platform, the user preference characteristics for the product recommendation information are sent to the shopping management platform; or, The user's interactive operation information for the item recommendation information is sent to the shopping management platform, so that the shopping management platform determines the user preference characteristics according to the interactive operation information.

[0072] The second determining module 840 is further configured to: Receiving payment method prompt information sent by the shopping management platform; Based on a selection operation on the payment method prompt information, a payment method for the order information is determined.

[0073] In a possible implementation, the second determining module 840 is further configured to: Obtaining a message card sent by the shopping management platform, wherein the message card includes order status information; Based on the message card, order status information is determined.

[0074] The embodiment of the present application provides a terminal, including a call request module, a call receiving module, a synchronous display module, and a second determination module; the call request module initiates a call request to a shopping management platform in response to a touch operation on a preset application icon; the call receiving module receives a response message returned by the shopping management platform based on the call request, and sends a shopping request to the shopping management platform by performing a question-and-answer interaction with the shopping management platform; the synchronous display module synchronously displays a product recommendation corresponding to the shopping request on a preset same-screen interface when detecting that the target terminal is in a same-screen sharing state; the second determination module sends a user preference feature for the product recommendation information to the shopping management platform, so that the shopping management platform determines the order information based on the product preference feature. In this way, through the question-and-answer interaction, real-time product recommendation, and same-screen sharing functions, the steps that users need to manually operate can be reduced, making the shopping process more convenient.

[0075] Fig. 9The hardware structure diagram of the electronic device provided by the embodiment of the present application is shown. Referring to the figure, at the hardware level, the electronic device 900 includes a processor 910, and optionally, includes an internal bus 920, a network interface 930, and a memory 940. Among them, the memory 940 may include a memory 941, such as a high-speed random access memory (Random-Access Memory, RAM), and may also include a non-volatile memory 942 (non-volatile memory), such as at least one disk storage, etc. Of course, the electronic device 900 may also include hardware required for other services.

[0076] The processor 910, the network interface 930 and the memory may be connected to each other via an internal bus 920, which may be an Industry Standard Architecture (ISA) bus, a Peripheral Component Interconnect (PCI) bus or an Extended Industry Standard Architecture (EISA) bus, etc. The bus may be divided into an address bus, a data bus, a control bus, etc. For ease of representation, only one bidirectional arrow is used in the figure, but it does not mean that there is only one bus or one type of bus.

[0077] The memory 940 stores programs. Specifically, the programs may include program codes, and the program codes include computer operation instructions. The memory 940 may include a memory 941 and a non-volatile memory 942 , and provide instructions and data to the processor 910 .

[0078] The processor 910 reads the corresponding computer program from the non-volatile memory 942 into the memory and then runs it, forming a device for locating the target user at the logical level. The processor 910 executes the program stored in the memory and specifically performs: Figure 1 or Figure 5 The method disclosed in the illustrated embodiment realizes the functions and beneficial effects of each method described in the foregoing method embodiments, which will not be described in detail here.

[0079] The above application Figure 1 or Figure 5The method disclosed in the illustrated embodiment can be applied to the processor 910 or implemented by the processor 910. The processor 910 may be an integrated circuit chip with signal processing capabilities. In the implementation process, each step of the above method can be completed by the hardware integrated logic circuit or software instructions in the processor 910. The above processor 910 can be a general-purpose processor, including a central processing unit (CPU), a network processor (NP), etc.; it can also be a digital signal processor (DSP), an application-specific integrated circuit (ASIC), a field-programmable gate array (FPGA) or other programmable logic devices, discrete gates or transistor logic devices, discrete hardware components. The methods, steps and logic block diagrams disclosed in the embodiments of the present application can be implemented or executed. The general-purpose processor can be a microprocessor or the processor can also be any conventional processor, etc. The steps of the method disclosed in the embodiments of the present application can be directly embodied as a hardware decoding processor for execution, or a combination of hardware and software modules in the decoding processor for execution. The software module can be located in a storage medium mature in the art such as a random access memory, a flash memory, a read-only memory, a programmable read-only memory, or an electrically erasable programmable memory, a register, etc. The storage medium is located in the memory, and the processor reads the information in the memory and completes the steps of the above method in combination with its hardware.

[0080] The computer device can also execute the methods described in the foregoing method embodiments, and realize the functions and beneficial effects of the methods described in the foregoing method embodiments, which will not be repeated here.

[0081] Of course, in addition to software implementation, the electronic device 900 of the present application does not exclude other implementation methods, such as logic devices or a combination of software and hardware, etc., that is to say, the execution subject of the following processing flow is not limited to each logic unit, but can also be hardware or logic devices.

[0082] The embodiment of the present application also provides a computer-readable storage medium, wherein the computer-readable medium stores one or more programs, and when the one or more programs are executed by an electronic device including multiple application programs, the electronic device executes Figure 1 or Figure 5 The method disclosed in the illustrated embodiment realizes the functions and beneficial effects of each method described in the foregoing method embodiments, which will not be described in detail here.

[0083] The computer-readable storage medium includes a read-only memory (ROM), a random access memory (RAM), a magnetic disk or an optical disk, etc.

[0084] Furthermore, an embodiment of the present application also provides a computer program product, the computer program product comprising a computer program stored on a non-transitory computer-readable storage medium, the computer program comprising program instructions, and when the program instructions are executed by a computer, the following process is implemented: Figure 1 or Figure 5 The method disclosed in the illustrated embodiment realizes the functions and beneficial effects of each method described in the foregoing method embodiments, which will not be described in detail here.

[0085] The embodiments of the present application can be applied to various electronic device collaboration or interconnection scenarios, including: collaboration and interconnection between mobile phones and laptops / tablet computers; collaboration and interconnection between mobile terminals and smart TVs / displays; collaboration and interconnection between mobile phones or tablet computers and in-car entertainment systems; collaboration and interconnection between mobile terminals and smart conference systems, etc., so as to meet the needs of users in various scenarios such as smart homes, smart offices, and smart travel.

[0086] In short, the above is only a preferred embodiment of the present application and does not limit the protection scope of the present application. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application shall be included in the protection scope of the present application.

[0087] The systems, devices, modules or units described in the above embodiments may be implemented by computer chips or entities, or by products with certain functions. A typical implementation device is a computer. Specifically, the computer may be, for example, a personal computer, a laptop computer, a cellular phone, a camera phone, a smart phone, a personal digital assistant, a media player, a navigation device, an email device, a game console, a tablet computer, a wearable device, or a combination of any of these devices.

[0088] Computer readable media include permanent and non-permanent, removable and non-removable media that can be implemented by any method or technology to store information. Information can be computer readable instructions, data structures, program modules or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technology, compact disk read-only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, magnetic cassettes, magnetic tape disk storage or other magnetic storage devices or any other non-transmission media that can store information that can be accessed by a computing device. As defined herein, computer readable media does not include temporary computer readable media (transitory media), such as modulated data signals and carrier waves.

[0089] It should also be noted that the terms "include", "comprises" or any other variations thereof are intended to cover non-exclusive inclusion, so that a process, method, commodity or device including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, commodity or device. In the absence of more restrictions, the elements defined by the sentence "comprises a ..." do not exclude the existence of other identical elements in the process, method, commodity or device including the elements.

[0090] Each embodiment in this specification is described in a progressive manner, and the same or similar parts between the embodiments can be referred to each other, and each embodiment focuses on the differences from other embodiments. In particular, for the system embodiment, since it is basically similar to the method embodiment, the description is relatively simple, and the relevant parts can be referred to the partial description of the method embodiment.

Claims

1. A shopping method, characterized in that: include: In response to a call request initiated by a target terminal, obtaining question-answer interaction information in a question-answer interaction process with the target terminal; Acquire product recommendation information corresponding to the question-answer interaction information from the shopping platform, and display the product recommendation information on a preset same-screen interface; When detecting that the target terminal is in a same-screen sharing state, sharing the same-screen interface to the target terminal; The order information is determined based on the user preference characteristics for the product recommendation information sent by the target terminal.

2. The method according to claim 1, characterized in that The obtaining, from the shopping platform, product recommendation information corresponding to the question-answer interaction information includes: Get the product query field in the question-answer interaction information; Sending an interface request to a shopping platform, wherein the interface request includes the commodity query field and the first user identification information corresponding to the target terminal; Acquire the commodity recommendation information corresponding to the question-answer interaction information returned by the shopping platform based on the interface request.

3. The method according to claim 1, characterized in that The detecting that the target terminal is in a same-screen sharing state includes: Sending a same-screen request to the target terminal; In response to a confirmation operation based on the same-screen request, a same-screen application is sent to the target terminal, and when the same-screen application is downloaded, it is determined that the target terminal is in a same-screen sharing state.

4. The method according to claim 1, characterized in that: The determining of order information based on the user preference characteristics for the commodity recommendation information sent by the target terminal includes: Acquiring user preference characteristics for the product recommendation information sent by the target terminal; Query the product recommendation information according to the user preference characteristics, and display the query results on the same-screen interface; In response to the target terminal's confirmation operation on the query result on the same-screen interface, order information is determined according to the query result.

5. The method according to claim 4, characterized in that The obtaining of the user preference characteristics for the product recommendation information sent by the target terminal includes: Determine the user preference characteristics by conducting multiple rounds of dialogue with the target terminal; or, The user preference feature is determined according to the interactive operation information sent by the target terminal for the product recommendation information.

6. The method according to claim 1, characterized in that After determining the order information based on the commodity preference characteristics of the commodity recommendation information sent by the target terminal, the method further includes: Sending payment method prompt information to the target terminal; In response to a selection operation of the payment method prompt information sent by the target terminal, determining a payment method for the order information; The order information is processed for payment according to the payment method, and when it is determined that the order payment is successful, an order generation request is sent to the shopping platform corresponding to the shopping platform application interface, and an order is generated through the shopping platform.

7. The method according to claim 6, characterized in that The payment method includes operator phone bill payment, third-party payment and asking others to pay; the payment processing of the order information according to the payment method includes: In the case where the payment method of the order information is operator telephone fee payment, generating a deduction request according to the order information and the first user identification information corresponding to the target terminal; sending the deduction request to the operator billing platform, and performing payment processing on the order information based on the deduction request through the operator billing platform; In the case where the payment method of the order information is third-party payment, after verifying the user identity of the target terminal through the payment platform corresponding to the third-party payment, the order information is processed through the payment platform; In the case where the payment method of the order information is to ask others to pay, obtain the second user identification information of the third-party contact; send an order payment message to the third-party contact indicated by the second user identification information, so that the third-party contact performs payment processing on the order information based on the order payment message.

8. The method according to claim 6, characterized in that After sending the order generation request to the shopping platform corresponding to the shopping platform application interface and generating the order through the shopping platform, the method further includes: Obtaining order status information sent by the shopping platform; According to the message format of the 5G message, the order status information is encapsulated to obtain a message card; The message card is sent to the target terminal, so that the target terminal determines the order status information based on the message card.

9. A shopping method, characterized in that: include: In response to a touch operation on a preset application icon, a call request is initiated to a shopping management platform; receiving a response message returned by the shopping management platform based on the call request, and sending a shopping request to the shopping management platform by performing question-answer interaction with the shopping management platform; When it is detected that the target terminal is in a same-screen sharing state, synchronously displaying the commodity recommendation information corresponding to the shopping request on a preset same-screen interface; The user preference characteristics for the product recommendation information are sent to the shopping management platform, so that the shopping management platform determines the order information based on the product preference characteristics.

10. The method according to claim 9, characterized in that The detecting that the target terminal is in a same-screen sharing state includes: Obtain a same-screen request sent by the shopping management platform; In response to a confirmation operation of the same-screen request, a same-screen application sent by the shopping management platform is obtained, and when the same-screen application is downloaded, it is determined that the target terminal is in a same-screen sharing state.

11. The method according to claim 9, characterized in that The sending of the user preference characteristics for the product recommendation information to the shopping management platform includes: By having multiple rounds of dialogue with the shopping management platform, the user preference characteristics for the product recommendation information are sent to the shopping management platform; or, The user's interactive operation information for the item recommendation information is sent to the shopping management platform, so that the shopping management platform determines the user preference characteristics according to the interactive operation information.

12. The method according to claim 9, characterized in that: After sending the user preference characteristics for the product recommendation information to the shopping management platform, the method further includes: Receiving payment method prompt information sent by the shopping management platform; Based on a selection operation on the payment method prompt information, a payment method for the order information is determined.

13. The method according to claim 12, characterized in that: After determining the payment method of the order information based on the selection operation of the payment method prompt information, the method further includes: Obtaining a message card sent by the shopping management platform, wherein the message card includes order status information; Based on the message card, order status information is determined.

14. A shopping management platform, characterized in that: include: An information acquisition module, configured to respond to a call request initiated by a target terminal and acquire question-answer interaction information during a question-answer interaction process with the target terminal; An interface calling module, used to obtain product recommendation information corresponding to the question-answer interaction information from the shopping platform, and display the product recommendation information on a preset same-screen interface; A same-screen sharing module, used to share the same-screen interface to the target terminal when detecting that the target terminal is in a same-screen sharing state; The first determining module is used to determine order information based on the user preference characteristics for the product recommendation information sent by the target terminal.

15. A terminal, characterized in that: include: A call request module, configured to initiate a call request to the shopping management platform in response to a touch operation on a preset application icon; A call receiving module, used to receive a response message returned by the shopping management platform based on the call request, and send a shopping request to the shopping management platform by performing question-answer interaction with the shopping management platform; A synchronous display module, configured to synchronously display a product recommendation letter corresponding to the shopping request on a preset same-screen interface when detecting that the target terminal is in a same-screen sharing state; The second determination module is used to send the user preference characteristics for the product recommendation information to the shopping management platform, so that the shopping management platform determines the order information based on the product preference characteristics.

16. An electronic device, characterized in that: The electronic device comprises a processor and a memory, wherein the memory stores a program or instruction that can be run on the processor, and when the program or instruction is executed by the processor, the steps of the method according to any one of claims 1 to 13 are implemented.

17. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a program or instruction, and when the program or instruction is executed by a processor, the steps of the method according to any one of claims 1 to 13 are implemented.

18. A computer program product, characterized in that The computer program product comprises a computer program stored on a non-transitory computer-readable storage medium, wherein the computer program comprises program instructions, and when the program instructions are executed by a computer, the computer is caused to perform the steps of the method according to any one of claims 1 to 13.

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