Operation and maintenance management method and device, electronic equipment and storage medium

Abstract

The invention provides an operation and maintenance management method and device, electronic equipment and a storage medium. The invention provides an operation and maintenance management method. The method comprises the steps of obtaining an operation and maintenance problem; determining an operation and maintenance solution for solving the operation and maintenance problem through an artificial intelligence program; automatically executing the operation and maintenance solution, or displaying the operation and maintenance solution; wherein the operation and maintenance operation in the operation and maintenance solution can be automatically executed. The method disclosed by the invention can improve automation.

Description

Technical Field

[0001] The present disclosure relates to the field of computer technology, and in particular to an operation and maintenance management method, device, electronic device and storage medium. Background Art

[0002] "Operation and maintenance" usually includes "operation" and "maintenance". Operation and maintenance personnel provide operational management and technical support for computer systems, services and infrastructure to ensure that the software, hardware and services used can run stably and efficiently.

[0003] During the operation and maintenance process, operation and maintenance problems may occur. The operation and maintenance personnel need to locate the problems and fix them according to the background information and the operation and maintenance manual. Summary of the invention

[0004] The present disclosure provides an operation and maintenance management method, device, electronic device and storage medium.

[0005] The present disclosure adopts the following technical solutions.

[0006] In some embodiments, the present disclosure provides an operation and maintenance management method, including:

[0007] Obtain operation and maintenance issues;

[0008] Determining an operation and maintenance solution for solving the operation and maintenance problem through an artificial intelligence program;

[0009] Automatically execute the operation and maintenance solution, or display the operation and maintenance solution;

[0010] Among them, the operation and maintenance operations in the operation and maintenance solution can be executed automatically.

[0011] In some embodiments, the present disclosure provides an operation and maintenance management device, including:

[0012] Acquisition unit, used to obtain operation and maintenance issues;

[0013] An artificial intelligence unit, used for determining an operation and maintenance solution for solving the operation and maintenance problem through an artificial intelligence program;

[0014] The artificial intelligence unit is further used to automatically execute the operation and maintenance solution, or to display the operation and maintenance solution;

[0015] Among them, the operation and maintenance operations in the operation and maintenance solution can be executed automatically.

[0016] In some embodiments, the present disclosure provides an electronic device, comprising: at least one memory and at least one processor;

[0017] The memory is used to store program codes, and the processor is used to call the program codes stored in the memory to execute the above method.

[0018] In some embodiments, the present disclosure provides a computer-readable storage medium, wherein the computer-readable storage medium is used to store program code, and when the program code is executed by a processor, the processor is prompted to perform the above method.

[0019] In some embodiments of the present disclosure, an artificial intelligence program is provided, and after obtaining an operation and maintenance problem, a solution to the operation and maintenance problem can be obtained through the artificial intelligence program, so that there is no need for operation and maintenance personnel to be on duty, and problem location and resolution under unattended operation are achieved. In the embodiments of the present disclosure, the operation and maintenance operations in the operation and maintenance solution are automatically executable operation and maintenance operations, so after obtaining the operation and maintenance solution, the operation and maintenance solution can be automatically executed, so there is no need for operation and maintenance personnel to manually execute the operation and maintenance solution. BRIEF DESCRIPTION OF THE DRAWINGS

[0020] The above and other features, advantages and aspects of the embodiments of the present disclosure will become more apparent with reference to the following detailed description in conjunction with the accompanying drawings. Throughout the accompanying drawings, the same or similar reference numerals represent the same or similar elements. It should be understood that the drawings are schematic and that components and elements are not necessarily drawn to scale.

[0021] Figure 1 It is a flowchart of the operation and maintenance management method of an embodiment of the present disclosure.

[0022] Figure 2 It is a schematic diagram of an operation and maintenance management device according to an embodiment of the present disclosure.

[0023] Figure 3 It is a schematic diagram of a conversation between a user and an artificial intelligence program according to an embodiment of the present disclosure.

[0024] Figure 4 It is a schematic diagram of a conversation between a user and an artificial intelligence program according to an embodiment of the present disclosure.

[0025] Figure 5 It is a schematic diagram of the structure of an electronic device according to an embodiment of the present disclosure. DETAILED DESCRIPTION

[0026] It is understandable that before using the technical solutions disclosed in the embodiments of the present disclosure, the types, scope of use, usage scenarios, etc. of the personal information involved in the present disclosure should be informed to the user and the user's authorization should be obtained in an appropriate manner in accordance with relevant laws and regulations.

[0027] For example, in response to receiving an active request from a user, a prompt message is sent to the user to clearly prompt the user that the operation requested to be performed will require obtaining and using the user's personal information. Thus, the user can autonomously choose whether to provide personal information to software or hardware such as an electronic device, application, server, or storage medium that performs the operation of the technical solution of the present disclosure according to the prompt message.

[0028] As an optional but non-limiting implementation, in response to receiving an active request from the user, the prompt information may be sent to the user in the form of a pop-up window, in which the prompt information may be presented in text form. In addition, the pop-up window may also carry a selection control for the user to choose "agree" or "disagree" to provide personal information to the electronic device.

[0029] It is understandable that the above notification and the process of obtaining user authorization are merely illustrative and do not constitute a limitation on the implementation of the present disclosure. Other methods that meet the relevant laws and regulations may also be applied to the implementation of the present disclosure.

[0030] It is understandable that the data involved in this technical solution (including but not limited to the data itself, the acquisition or use of the data) shall comply with the requirements of relevant laws, regulations and relevant provisions.

[0031] Embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although certain embodiments of the present disclosure are shown in the accompanying drawings, it should be understood that the present disclosure can be implemented in various forms and should not be construed as being limited to the embodiments described herein, which are instead provided for a more thorough and complete understanding of the present disclosure. It should be understood that the drawings and embodiments of the present disclosure are only for exemplary purposes and are not intended to limit the scope of protection of the present disclosure.

[0032] It should be understood that the various steps described in the method embodiments of the present disclosure can be performed in sequence and / or in parallel. In addition, the method embodiments may include additional steps and / or omit the steps shown. The scope of the present disclosure is not limited in this respect.

[0033] The term "including" and its variations used herein are open inclusions, i.e., "including but not limited to". The term "based on" means "based at least in part on". The term "one embodiment" means "at least one embodiment"; the term "another embodiment" means "at least one additional embodiment"; the term "some embodiments" means "at least some embodiments". The relevant definitions of other terms will be given in the following description.

[0034] It should be noted that the concepts such as "first" and "second" mentioned in the present disclosure are only used to distinguish different devices, modules or units, and are not used to limit the order or interdependence of the functions performed by these devices, modules or units.

[0035] It should be noted that the modification of “one” mentioned in the present disclosure is illustrative rather than restrictive, and those skilled in the art should understand that it should be understood as “one or more” unless otherwise clearly indicated in the context.

[0036] The names of the messages or information exchanged between multiple devices in the embodiments of the present disclosure are only used for illustrative purposes and are not used to limit the scope of these messages or information.

[0037] In related technologies, when an operation and maintenance problem is discovered, it will be pushed to the on-duty personnel. The on-duty personnel will determine the person responsible for the problem and locate the cause based on relevant background information and the operation and maintenance manual. The person responsible for the problem will then return the location result, determine the repair plan, and write the operation document; the operation and maintenance personnel will perform the operation according to the document.

[0038] In related technologies, when operation and maintenance problems occur, they rely on manual location of the problem and manual execution of the solution, resulting in low overall operating efficiency and high costs. From discovery to location to resolution of operation and maintenance problems, complex background knowledge and personnel collaboration are involved, making it difficult to quickly locate the root cause of the problem and find a solution; and there are many daily operation and maintenance problems, which require a lot of manpower.

[0039] The solution provided by the embodiment of the present disclosure will be described in detail below with reference to the accompanying drawings.

[0040] like Figure 1 As shown, Figure 1 It is a flowchart of an operation and maintenance management method of an embodiment of the present disclosure, which includes the following steps.

[0041] S11. Obtain operation and maintenance issues.

[0042] In some embodiments, the operation and maintenance problem is a problem that occurs during the operation and maintenance process, such as server instability, network traffic being restricted, etc. The executor of the method of this embodiment may be an operation and maintenance management device, and the operation and maintenance management device may be an operation and maintenance platform. The operation and maintenance problem may be a problem actively detected by the operation and maintenance management device, or a problem reported by a user. In some embodiments, obtaining the operation and maintenance problem may include: receiving an operation and maintenance work order sent by a user, obtaining the operation and maintenance problem from the operation and maintenance work order, or monitoring the operation and maintenance data, and determining and obtaining the operation and maintenance problem based on the operation and maintenance data. The operation and maintenance management device may have an artificial intelligence program, and the operation and maintenance work order sent by the user may be an operation and maintenance work order sent by a conversation with the artificial intelligence program. The user may feedback the operation and maintenance problem by having a conversation with the artificial intelligence program, and the operation and maintenance problem may be automatically generated into an operation and maintenance work order, and the progress and detailed information of the operation and maintenance problem may be recorded in the work order. One or more monitors may be set to monitor the operation and maintenance data (such as server status, network status, etc.), and determine that an operation and maintenance problem occurs when the operation and maintenance data is abnormal. When obtaining operation and maintenance issues, since multiple operation and maintenance issues may occur at the same time, in order to ensure the user experience, the operation and maintenance issues in the operation and maintenance work orders sent by users can be handled with priority over the operation and maintenance issues discovered by automatic monitoring of operation and maintenance data.

[0043] S12. Determine an operation and maintenance solution for solving the operation and maintenance problem through an artificial intelligence program.

[0044] In some embodiments, after the operation and maintenance problem is obtained, it will be sent to the artificial intelligence program. The artificial intelligence program may have a preset model, or the artificial intelligence program is connected to the preset model, and the preset model can receive the operation and maintenance problem and output a solution. Specifically, the model can be, for example, a large language model (LLM) to understand the operation and maintenance problem and determine the operation and maintenance solution.

[0045] S13: Automatically execute the operation and maintenance solution, or display the operation and maintenance solution.

[0046] In some embodiments, the operation and maintenance operations in the operation and maintenance solution are automatically executable operation and maintenance operations. Therefore, after obtaining the operation and maintenance solution, the operation and maintenance solution can be automatically executed. Specifically, the operation and maintenance operations (restart, flow removal, capacity expansion, capacity reduction, etc.) in the operation and maintenance solution can be automatically executed. Alternatively, the operation and maintenance solution can be displayed, and the displayed operation and maintenance solution can be triggered so that the operation and maintenance operations in the operation and maintenance solution are automatically executed. In some embodiments, displaying the operation and maintenance solution includes: displaying the operation and maintenance solution at the user who sent the operation and maintenance work order. For example, a user sends an operation and maintenance problem by having a conversation with an artificial intelligence program. After obtaining the operation and maintenance solution, the operation and maintenance solution can be displayed in the conversation with the user. The user can trigger the operation and maintenance solution by clicking or the like to trigger the execution of all the operation and maintenance operations therein at one time, and the operation and maintenance personnel do not need to perform each operation and maintenance operation one by one.

[0047] In some embodiments of the present disclosure, an artificial intelligence program is provided, and after obtaining an operation and maintenance problem, a solution to the operation and maintenance problem can be obtained through the artificial intelligence program, so that there is no need for operation and maintenance personnel to be on duty, and problem location and resolution under unattended operation is achieved. In an embodiment of the present disclosure, the operation and maintenance operations in the operation and maintenance solution are automatically executable operation and maintenance operations, so after obtaining the operation and maintenance solution, the operation and maintenance solution can be automatically executed, and therefore, there is no need for operation and maintenance personnel to manually perform the operation and maintenance operations. In this embodiment, the operation and maintenance personnel do not need to have a conversation with the user, and the user can send the operation and maintenance problem to the artificial intelligence program so that the operation and maintenance solution is automatically executed, or the operation and maintenance solution is obtained, thus achieving operation and maintenance in an unattended scenario.

[0048] The methods in some embodiments of the present disclosure combine user sessions, monitoring alarms, etc. with artificial intelligence programs and automated operation and maintenance operations, realizing a complete link from problem discovery to solution proposal without manual intervention, thereby improving automation. By implementing operation and maintenance operations in the form of code, the difficulty of operation and maintenance operations is reduced, and operation and maintenance solutions can be automatically executed.

[0049] In some embodiments of the present disclosure, Figure 2 The structure diagram of an operation and maintenance management device is schematically shown. Figure 2The user work order in can be the work order generated by the user through the conversation with the artificial intelligence program. The monitoring alarm can be the anomaly found by monitoring the operation and maintenance data. The gateway can be responsible for receiving external requests (web pages, mobile terminals, customer segments, chats, etc.) as an acquisition unit and forwarding them to the console. The console, backend services, artificial intelligence programs and data storage can be used as artificial intelligence units. The console is responsible for providing the front-end page, including operation and maintenance operations and triggering artificial intelligence programs. The back-end service is responsible for handling operation and maintenance exceptions. It mainly includes calling artificial intelligence programs, performing operation and maintenance operations, managing user sessions, storing records, etc. The artificial intelligence program is responsible for locating and providing operation and maintenance solutions. It retrieves information from the operation and maintenance knowledge base based on the information of the data and obtains solutions. The data storage is responsible for storing common problems, operation and maintenance knowledge bases, user feedback, etc. The data stored can be used to optimize the model used in the artificial intelligence program. After receiving the operation and maintenance problem, the gateway transmits it to the console, and the console forwards it to the back-end service. The back-end service calls the artificial intelligence program to obtain the solution to the operation and maintenance problem, and can display the solution on the front-end page through the console, or the back-end service can execute the operation and maintenance solution.

[0050] In some embodiments of the present disclosure, determining an operation and maintenance solution for solving the operation and maintenance problem by an artificial intelligence program includes: inputting input information, the input information including: the operation and maintenance problem. The input information and the automatically executable operation and maintenance operation, determining reference information from an operation and maintenance knowledge base; and based on the reference information, calling a preset model to determine the operation and maintenance solution.

[0051] In some embodiments, the input information may be information input into an artificial intelligence program, and the input information may only include operation and maintenance issues or other information. The executable operation and maintenance operation is a coded operation and maintenance operation, that is, the operation and maintenance operation has a corresponding execution code, and the operation and maintenance operation can be executed by running the execution code, so there is no need for the operation and maintenance personnel to manually execute the operation and maintenance operation. In some embodiments, in order to ensure that the operation and maintenance solution is an operation and maintenance operation that can be automatically executed, the currently coded operation and maintenance operation that can be automatically executed is obtained. In this way, when generating an operation and maintenance solution, one or more alternative operation and maintenance solutions can be determined based on the input information, and an operation and maintenance solution that can be implemented by the currently coded operation and maintenance operation that can be automatically executed is selected from the alternative solutions, thereby ensuring that the operation and maintenance solution can be automatically executed. When determining the operation and maintenance solution, reference information can be obtained from the operation and maintenance knowledge base, and the operation and maintenance solution can be obtained by reasoning based on the reference information. In some embodiments, the operation and maintenance knowledge base includes: existing operation and maintenance experience, SOP (Standard Operation Process) documents, historical operation and maintenance problems and corresponding operation and maintenance solutions, frequently asked questions (FAQ) records, application information (including business monitoring, service logs, change records and other indicators for information retrieval, update, and reorganization), and facility information (to implement a private operation and maintenance platform CMDB (Configuration Management Database), including hardware equipment, databases, middleware, and other system version configurations). In some embodiments, RAG (Retrieval-Augmented Generation) technology can be used to search in a knowledge base containing all current operation and maintenance information and experience, and to accurately extract reference information from complex and dense data. When obtaining reference information, if the operation and maintenance problem is an operation and maintenance problem reported by an operation and maintenance work order sent by a user, the unstructured natural language therein can be converted into structured data, for example, discrete documents, sentences, words, etc. in the work order are converted into continuous vectors, and then the content solved by the continuous vector is retrieved from the knowledge base, and the reference information with the highest similarity is obtained by sorting according to the similarity. In some embodiments, the reference information includes one or more of existing operation and maintenance experience, operation and maintenance operation standards, and facility information. Existing operation and maintenance experience may include: previous operation and maintenance problems, solutions adopted in the past to solve operation and maintenance problems, and the results achieved. Operation and maintenance operation standards may include: standardized operation and maintenance operation specifications, such as the preparation operations required before executing several operation and maintenance operations, the sequence requirements for executing operations, and subsequent operations that need to be performed after execution.Facility information may include: hardware information (facility type, model, age, etc.) and software information (installed software type, version, etc.) of the facility where the operation and maintenance problem occurs. The reference information can be used to understand the relevant information needed to solve the operation and maintenance problem, and then the artificial intelligence program can input the reference information into a preset model. The preset model can be a language model, or more specifically, a large language model. The language model generates a solution based on the reference information. The language model can generate natural language text and understand the meaning of the language text, so that natural language can be input into the language model for processing. The use of the language model can reduce the preprocessing of the data input into the preset model. Specifically, the language model is pre-trained, and the reference information used for training is input during training. The solution output during training is compared with the preset solution, the residual is calculated, and it is continuously iterated so that the residual is less than the preset value.

[0052] In some embodiments of the present disclosure, after input information is passed in, before calling a preset model to determine the operation and maintenance solution based on the reference information, it also includes: obtaining a context message in the session that generated the operation and maintenance problem, and adding the context message to the reference information.

[0053] In some embodiments, Figure 3 and Figure 4 As shown, users can Figure 3 and Figure 4 The AI ​​in the conversation refers to an artificial intelligence program) to feedback operation and maintenance problems. In addition to obtaining messages that mention operation and maintenance problems, the artificial intelligence program will also obtain context messages. The context messages are the messages before and after the messages that mention the operation and maintenance problems. Because when users feedback operation and maintenance problems through conversations, they may provide additional explanations of the operation and maintenance problems in context messages. Therefore, the operation and maintenance problems described by users can be further accurately located through context messages, thereby obtaining more accurate operation and maintenance solutions. For example, the user's initial feedback on the operation and maintenance problem is relatively small, and at this time, there are more optional operation and maintenance solutions for the feedback replies. Next, the user sends messages through the conversation, so that the replies can be filtered according to the new messages sent by the user to obtain more accurate operation and maintenance solutions. Therefore, the context message is added to the reference information, so that the reference information includes the context message, so that a more accurate operation and maintenance solution can be obtained.

[0054] In some embodiments of the present disclosure, after input information is passed in and before reference information is determined from an operation and maintenance knowledge base based on the input information and the operation and maintenance operations that can be automatically executed, the method further includes: determining whether an operation and maintenance solution corresponding to the operation and maintenance problem already exists in the operation and maintenance knowledge base; in response to the existence of the operation and maintenance solution, obtaining the operation and maintenance solution from the operation and maintenance knowledge base; in response to the absence of the operation and maintenance solution, executing the step of determining reference information from the operation and maintenance knowledge base based on the input information and the operation and maintenance operations that can be automatically executed.

[0055] In some embodiments, the operation and maintenance problem that needs to be processed may have been processed before. At this time, the operation and maintenance solution used to process the operation and maintenance problem has been stored in the operation and maintenance knowledge base. Therefore, the artificial intelligence program can directly use the operation and maintenance solution used to solve the operation and maintenance problem before, and there is no need to perform other searches, thereby improving processing efficiency.

[0056] In some embodiments of the present disclosure, after calling the preset model to determine the operation and maintenance solution based on the reference information, it also includes: storing the operation and maintenance problem and the operation and maintenance solution corresponding to the operation and maintenance problem in the operation and maintenance knowledge base. In some embodiments, when there is no operation and maintenance solution corresponding to the operation and maintenance problem in the operation and maintenance knowledge base, it is necessary to obtain reference information from the operation and maintenance knowledge base and generate an operation and maintenance solution. After obtaining the operation and maintenance solution, the operation and maintenance solution can be stored in the operation and maintenance knowledge base, so that the next time the operation and maintenance problem is encountered, the corresponding operation and maintenance solution can be directly obtained. By continuously updating the operation and maintenance knowledge base, the operation and maintenance knowledge base can be made more complete and reliable.

[0057] In some embodiments of the present disclosure, the displaying of the operation and maintenance solution includes: displaying a control or an entry for executing the operation and maintenance solution. Alternatively, the displaying of the operation and maintenance solution includes: displaying a control or an entry for executing the operation and maintenance solution and displaying related information; wherein the related information includes: description information of the operation and maintenance solution, source information of the operation and maintenance solution, and one or more of related issues of the operation and maintenance problem.

[0058] In some embodiments of the present disclosure, the method further includes displaying at least one of the following: description information of the operation and maintenance solution, source information of the operation and maintenance solution, and one or more of the related issues of the operation and maintenance problem. In some embodiments, after the operation and maintenance solution is determined, the description information of the operation and maintenance solution can be displayed, such as why the solution is adopted, the principle of using the solution to solve the problem, and other description information. The description information can help users better understand the cause of the problem and the principle of solving the problem, so as to better deal with the operation and maintenance problem later. The source information of the operation and maintenance solution can be, for example, a web page, a document (such as a technical manual), etc., so that users can learn more about the detailed information of the operation and maintenance solution through the source information. The related issues of the operation and maintenance problem can be, for example, what other situations will cause the operation and maintenance problem, how to avoid the recurrence of the operation and maintenance problem, etc. This makes it convenient for users to understand relevant information. If the user triggers (for example, clicks) the related issues of the operation and maintenance problem, the artificial intelligence model can provide answers to the related issues.

[0059] In some embodiments, Figure 4 As shown, the user asked the operation and maintenance question "How to extract the flow" by having a conversation with the artificial intelligence program. After obtaining the operation and maintenance solution, the artificial intelligence program did not directly execute the operation and maintenance solution, but sent the operation and maintenance solution to the conversation with the user. The specific content of the operation and maintenance solution was displayed in the message sent by the artificial intelligence program: "1. Find the coredns machine. 2. Modify the coredns configuration, add or annotate the configuration according to the selection", and the source of the solution "TLB service architecture, principle and operation and maintenance" was also displayed. The source can be triggered by clicking to view the specific content of the source. The message also displays recommended related questions. Among them, the underlined "TlB-Extract Flow" is specifically displayed as the entrance to the operation and maintenance solution. By clicking on the entrance, you can enter the page for executing the operation and maintenance solution. The page for executing the operation and maintenance solution can have an execution button for the operation and maintenance operations in the operation and maintenance solution. In this way, users can obtain the operation and maintenance solution through dialogue and execute the operation and maintenance solution in the conversation message.

[0060] The method proposed in the embodiments of the present disclosure can eliminate the need for human intervention in most operation and maintenance issues, and greatly reduce the response time of operation and maintenance issues.

[0061] In some embodiments of the present disclosure, an operation and maintenance management device is also provided, including:

[0062] Acquisition unit, used to obtain operation and maintenance issues;

[0063] An artificial intelligence unit, used for determining an operation and maintenance solution for solving the operation and maintenance problem through an artificial intelligence program;

[0064] The artificial intelligence unit is further used to automatically execute the operation and maintenance solution, or to display the operation and maintenance solution;

[0065] Among them, the operation and maintenance operations in the operation and maintenance solution can be executed automatically.

[0066] In some embodiments, determining an operation and maintenance solution for solving the operation and maintenance problem by an artificial intelligence program includes:

[0067] Passing in input information, wherein the input information includes the operation and maintenance problem;

[0068] Determining reference information from an operation and maintenance knowledge base based on the input information and the operation and maintenance operations that can be automatically executed;

[0069] According to the reference information, a preset model is called to determine the operation and maintenance solution.

[0070] In some embodiments, based on the reference information, calling a preset model to determine the operation and maintenance solution includes: inputting the reference information into a language model so that the language model generates the solution, and the preset model is a language model.

[0071] In some embodiments, the reference information includes: one or more of existing operation and maintenance experience, operation and maintenance operation standards, and facility information.

[0072] In some embodiments, after input information is passed in and before the operation and maintenance solution is determined based on the reference information, the artificial intelligence unit is further used to: obtain a context message in the session that generated the operation and maintenance problem, and add the context message to the reference information.

[0073] In some embodiments, after input information is input, before determining reference information from the operation and maintenance knowledge base based on the input information and the automatically executable operation and maintenance operation, the artificial intelligence unit is further configured to:

[0074] Determine whether an operation and maintenance solution corresponding to the operation and maintenance problem already exists in the operation and maintenance knowledge base;

[0075] In response to existence, acquiring the operation and maintenance solution from the operation and maintenance knowledge base;

[0076] In response to the absence of the reference information, a step of determining reference information from an operation and maintenance knowledge base according to the input information and the operation and maintenance operations that can be automatically executed is performed.

[0077] In some embodiments, after calling a preset model to determine the operation and maintenance solution based on the reference information, the artificial intelligence unit is further used to: store the operation and maintenance problem and the operation and maintenance solution corresponding to the operation and maintenance problem in the operation and maintenance knowledge base.

[0078] In some embodiments, displaying the operation and maintenance solution includes: displaying a control or entrance for executing the operation and maintenance solution.

[0079] In some embodiments, the artificial intelligence unit is further used to display at least one of the following: description information of the operation and maintenance solution, source information of the operation and maintenance solution, and one or more related issues of the operation and maintenance problem.

[0080] In some embodiments, obtaining the operation and maintenance problem includes: receiving an operation and maintenance work order sent by a user, and obtaining the operation and maintenance problem from the operation and maintenance work order; or,

[0081] Acquiring operation and maintenance problems includes: monitoring operation and maintenance data, and determining and acquiring the operation and maintenance problems according to the operation and maintenance data.

[0082] In some embodiments, displaying the operation and maintenance solution includes: displaying the operation and maintenance solution at the user who sent the operation and maintenance work order.

[0083] For the embodiments of the device, since they basically correspond to the method embodiments, the relevant parts refer to the partial description of the method embodiments. The device embodiments described above are merely illustrative, wherein the modules described as separation modules may or may not be separated. Some or all of the modules may be selected according to actual needs to achieve the purpose of the scheme of the present embodiment. Those of ordinary skill in the art can understand and implement without paying creative work.

[0084] The method and device of the present disclosure are described above based on the embodiments and application examples. In addition, the present disclosure also provides an electronic device and a computer-readable storage medium, which are described below.

[0085] Reference below Figure 5 , which shows a schematic diagram of the structure of an electronic device (such as a terminal device or a server) 800 suitable for implementing the embodiment of the present disclosure. The terminal device in the embodiment of the present disclosure may include, but is not limited to, mobile terminals such as mobile phones, laptops, digital broadcast receivers, PDAs (personal digital assistants), PADs (tablet computers), PMPs (portable multimedia players), vehicle-mounted terminals (such as vehicle-mounted navigation terminals), etc., and fixed terminals such as digital TVs, desktop computers, etc. The electronic device shown in the figure is only an example and should not bring any limitation to the functions and scope of use of the embodiment of the present disclosure.

[0086] The electronic device 800 may include a processing device (e.g., a central processing unit, a graphics processing unit, etc.) 801, which can perform various appropriate actions and processes according to a program stored in a read-only memory (ROM) 802 or a program loaded from a storage device 808 into a random access memory (RAM) 803. In the RAM 803, various programs and data required for the operation of the electronic device 800 are also stored. The processing device 801, the ROM 802, and the RAM 803 are connected to each other via a bus 804. An input / output (I / O) interface 805 is also connected to the bus 804.

[0087] Typically, the following devices may be connected to the I / O interface 805: input devices 806 including, for example, a touch screen, a touchpad, a keyboard, a mouse, a camera, a microphone, an accelerometer, a gyroscope, etc.; output devices 807 including, for example, a liquid crystal display (LCD), a speaker, a vibrator, etc.; storage devices 808 including, for example, a magnetic tape, a hard disk, etc.; and communication devices 809. The communication device 809 may allow the electronic device 800 to communicate with other devices wirelessly or by wire to exchange data. Although the electronic device 800 with various devices is shown in the figure, it should be understood that it is not required to implement or have all the devices shown. More or fewer devices may be implemented or have alternatively.

[0088] In particular, according to an embodiment of the present disclosure, the process described above with reference to the flowchart can be implemented as a computer software program. For example, an embodiment of the present disclosure includes a computer program product, which includes a computer program carried on a computer-readable medium, and the computer program contains program code for executing the method shown in the flowchart. In such an embodiment, the computer program can be downloaded and installed from a network through a communication device 809, or installed from a storage device 808, or installed from a ROM 802. When the computer program is executed by the processing device 801, the above-mentioned functions defined in the method of the embodiment of the present disclosure are executed.

[0089] It should be noted that the computer-readable medium disclosed above may be a computer-readable signal medium or a computer-readable storage medium or any combination of the above two. The computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or device, or any combination of the above. More specific examples of computer-readable storage media may include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In the present disclosure, a computer-readable storage medium may be any tangible medium containing or storing a program that may be used by or in combination with an instruction execution system, device or device. In the present disclosure, a computer-readable signal medium may include a data signal propagated in a baseband or as part of a carrier wave, in which a computer-readable program code is carried. This propagated data signal may take a variety of forms, including but not limited to an electromagnetic signal, an optical signal, or any suitable combination of the above. The computer readable signal medium may also be any computer readable medium other than a computer readable storage medium, which may send, propagate or transmit a program for use by or in conjunction with an instruction execution system, apparatus or device. The program code contained on the computer readable medium may be transmitted using any suitable medium, including but not limited to: wires, optical cables, RF (radio frequency), etc., or any suitable combination of the above.

[0090] In some embodiments, the client and the server may communicate using any currently known or future developed network protocol such as HTTP (HyperText Transfer Protocol), and may be interconnected with any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include a local area network ("LAN"), a wide area network ("WAN"), an internet (e.g., the Internet), and a peer-to-peer network (e.g., an ad hoc peer-to-peer network), as well as any currently known or future developed network.

[0091] The computer-readable medium may be included in the electronic device, or may exist independently without being incorporated into the electronic device.

[0092] The computer-readable medium carries one or more programs. When the one or more programs are executed by the electronic device, the electronic device executes the method of the present disclosure.

[0093] Computer program code for performing the operations of the present disclosure may be written in one or more programming languages, or a combination thereof, including object-oriented programming languages, such as Java, Smalltalk, C++, and conventional procedural programming languages, such as "C" or similar programming languages. The program code may be executed entirely on the user's computer, partially on the user's computer, as a separate software package, partially on the user's computer and partially on a remote computer, or entirely on a remote computer or server. In cases involving a remote computer, the remote computer may be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computer (e.g., through the Internet using an Internet service provider).

[0094] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, function and operation of the system, method and computer program product according to various embodiments of the present disclosure. In this regard, each square box in the flow chart or block diagram can represent a module, a program segment or a part of a code, and the module, the program segment or a part of the code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some implementations as replacements, the functions marked in the square box can also occur in a sequence different from that marked in the accompanying drawings. For example, two square boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each square box in the block diagram and / or flow chart, and the combination of the square boxes in the block diagram and / or flow chart can be implemented with a dedicated hardware-based system that performs a specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0095] The units involved in the embodiments described in the present disclosure may be implemented by software or hardware, wherein the name of a unit does not, in some cases, limit the unit itself.

[0096] The functions described above herein may be performed at least in part by one or more hardware logic components. For example, without limitation, exemplary types of hardware logic components that may be used include: field programmable gate arrays (FPGAs), application specific integrated circuits (ASICs), application specific standard products (ASSPs), systems on chips (SOCs), complex programmable logic devices (CPLDs), and the like.

[0097] In the context of the present disclosure, a machine-readable medium may be a tangible medium that may contain or store a program for use by or in conjunction with an instruction execution system, device, or equipment. A machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or equipment, or any suitable combination of the foregoing. A more specific example of a machine-readable storage medium may include an electrical connection based on one or more lines, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

[0098] According to one or more embodiments of the present disclosure, there is provided an operation and maintenance management method, comprising:

[0099] Obtain operation and maintenance issues;

[0100] Determining an operation and maintenance solution for solving the operation and maintenance problem through an artificial intelligence program;

[0101] Automatically execute the operation and maintenance solution, or display the operation and maintenance solution;

[0102] Among them, the operation and maintenance operations in the operation and maintenance solution can be executed automatically.

[0103] According to one or more embodiments of the present disclosure, an operation and maintenance management method is provided, which determines an operation and maintenance solution for solving the operation and maintenance problem through an artificial intelligence program, including:

[0104] Passing in input information, wherein the input information includes the operation and maintenance problem;

[0105] Determining reference information from an operation and maintenance knowledge base based on the input information and the operation and maintenance operations that can be automatically executed;

[0106] According to the reference information, a preset model is called to determine the operation and maintenance solution.

[0107] According to one or more embodiments of the present disclosure, an operation and maintenance management method is provided, which calls a preset model to determine the operation and maintenance solution based on the reference information, including: inputting the reference information into a language model so that the language model generates the solution, and the preset model is a language model.

[0108] According to one or more embodiments of the present disclosure, an operation and maintenance management method is provided, wherein the reference information includes: one or more of existing operation and maintenance experience, operation and maintenance operation standards, and facility information.

[0109] According to one or more embodiments of the present disclosure, an operation and maintenance management method is provided, which, after input information is passed in and before the operation and maintenance solution is determined according to the reference information, further includes: obtaining a context message in the session that generates the operation and maintenance problem, and adding the context message to the reference information.

[0110] According to one or more embodiments of the present disclosure, an operation and maintenance management method is provided, which includes: after input information is input, before determining reference information from an operation and maintenance knowledge base according to the input information and the automatically executable operation and maintenance operation, the method further includes:

[0111] Determine whether an operation and maintenance solution corresponding to the operation and maintenance problem already exists in the operation and maintenance knowledge base;

[0112] In response to existence, acquiring the operation and maintenance solution from the operation and maintenance knowledge base;

[0113] In response to the absence of the reference information, a step of determining reference information from an operation and maintenance knowledge base according to the input information and the operation and maintenance operations that can be automatically executed is performed.

[0114] According to one or more embodiments of the present disclosure, an operation and maintenance management method is provided, which, after invoking a preset model to determine the operation and maintenance solution according to the reference information, further comprises:

[0115] The operation and maintenance problem and the operation and maintenance solution corresponding to the operation and maintenance problem are stored in the operation and maintenance knowledge base.

[0116] According to one or more embodiments of the present disclosure, an operation and maintenance management method is provided, wherein displaying the operation and maintenance solution includes: displaying a control or an entry for executing the operation and maintenance solution;

[0117] According to one or more embodiments of the present disclosure, an operation and maintenance management method is provided, the method also comprising displaying at least one of the following: description information of the operation and maintenance solution, source information of the operation and maintenance solution, and one or more related issues of the operation and maintenance problem.

[0118] According to one or more embodiments of the present disclosure, an operation and maintenance management method is provided.

[0119] Obtaining operation and maintenance problems, including: receiving an operation and maintenance work order sent by a user, and obtaining the operation and maintenance problems from the operation and maintenance work order;

[0120] or,

[0121] Acquiring operation and maintenance problems includes: monitoring operation and maintenance data, and determining and acquiring the operation and maintenance problems according to the operation and maintenance data.

[0122] According to one or more embodiments of the present disclosure, there is provided an operation and maintenance management method, which displays the operation and maintenance solution, including: displaying the operation and maintenance solution at the user who sends the operation and maintenance work order.

[0123] According to one or more embodiments of the present disclosure, there is provided an operation and maintenance management device, including:

[0124] Acquisition unit, used to obtain operation and maintenance issues;

[0125] An artificial intelligence unit, used for determining an operation and maintenance solution for solving the operation and maintenance problem through an artificial intelligence program;

[0126] The artificial intelligence unit is further used to automatically execute the operation and maintenance solution, or to display the operation and maintenance solution;

[0127] Among them, the operation and maintenance operations in the operation and maintenance solution can be executed automatically.

[0128] According to one or more embodiments of the present disclosure, there is provided an electronic device, including: at least one memory and at least one processor;

[0129] The at least one memory is used to store program codes, and the at least one processor is used to call the program codes stored in the at least one memory to execute any one of the above methods.

[0130] According to one or more embodiments of the present disclosure, a computer-readable storage medium is provided, wherein the computer-readable storage medium is used to store program code, and when the program code is executed by a processor, the processor is prompted to execute the above method.

[0131] The above description is only a preferred embodiment of the present disclosure and an explanation of the technical principles used. Those skilled in the art should understand that the scope of disclosure involved in the present disclosure is not limited to the technical solutions formed by a specific combination of the above technical features, but should also cover other technical solutions formed by any combination of the above technical features or their equivalent features without departing from the above disclosed concept. For example, the above features are replaced with the technical features with similar functions disclosed in the present disclosure (but not limited to) by each other to form a technical solution.

[0132] In addition, although each operation is described in a specific order, this should not be understood as requiring these operations to be performed in the specific order shown or in a sequential order. Under certain circumstances, multitasking and parallel processing may be advantageous. Similarly, although some specific implementation details are included in the above discussion, these should not be interpreted as limiting the scope of the present disclosure. Some features described in the context of a separate embodiment can also be implemented in a single embodiment in combination. On the contrary, the various features described in the context of a single embodiment can also be implemented in multiple embodiments individually or in any suitable sub-combination mode.

[0133] Although the subject matter has been described in language specific to structural features and / or methodological logical actions, it should be understood that the subject matter defined in the appended claims is not necessarily limited to the specific features or actions described above. On the contrary, the specific features and actions described above are merely example forms of implementing the claims.

Claims

1. An operation and maintenance management method, characterized in that: include: Obtain operation and maintenance issues; Determining an operation and maintenance solution for solving the operation and maintenance problem through an artificial intelligence program; Automatically execute the operation and maintenance solution, or display the operation and maintenance solution; Among them, the operation and maintenance operations in the operation and maintenance solution can be executed automatically.

2. The method according to claim 1, characterized in that Determine an operation and maintenance solution for solving the operation and maintenance problem through an artificial intelligence program, including: Passing in input information, wherein the input information includes the operation and maintenance problem; Determining reference information from an operation and maintenance knowledge base based on the input information and the operation and maintenance operations that can be automatically executed; According to the reference information, a preset model is called to determine the operation and maintenance solution.

3. The method according to claim 2, characterized in that According to the reference information, calling a preset model to determine the operation and maintenance solution includes: inputting the reference information into a language model so that the language model generates the solution, and the preset model is a language model.

4. The method according to claim 2, characterized in that The reference information includes: one or more of existing operation and maintenance experience, operation and maintenance operation standards and facility information.

5. The method according to claim 2, characterized in that: After inputting the input information and before determining the operation and maintenance solution according to the reference information, the method further includes: obtaining a context message in the session generating the operation and maintenance problem, and adding the context message to the reference information.

6. The method according to claim 2, characterized in that After the input information is input, before determining the reference information from the operation and maintenance knowledge base according to the input information and the operation and maintenance operation that can be automatically executed, the method further includes: Determine whether an operation and maintenance solution corresponding to the operation and maintenance problem already exists in the operation and maintenance knowledge base; In response to existence, acquiring the operation and maintenance solution from the operation and maintenance knowledge base; In response to the absence of the reference information, a step of determining reference information from an operation and maintenance knowledge base according to the input information and the operation and maintenance operations that can be automatically executed is performed.

7. The method according to any one of claims 2 to 6, characterized in that: After calling the preset model to determine the operation and maintenance solution according to the reference information, the method further includes: The operation and maintenance problem and the operation and maintenance solution corresponding to the operation and maintenance problem are stored in the operation and maintenance knowledge base.

8. The method according to any one of claims 1 to 6, The display of the operation and maintenance solution includes: Displays controls or entrances for executing the operation and maintenance solution.

9. The method according to claim 8, further comprising displaying at least one of the following: description information of the operation and maintenance solution, source information of the operation and maintenance solution, and one or more related issues of the operation and maintenance issue.

10. The method according to claim 1, characterized in that Obtaining operation and maintenance problems, including: receiving an operation and maintenance work order sent by a user, and obtaining the operation and maintenance problems from the operation and maintenance work order; or, Obtaining operation and maintenance problems includes: monitoring operation and maintenance data, and determining and obtaining the operation and maintenance problems according to the operation and maintenance data.

11. The method according to claim 10, characterized in that Displaying the operation and maintenance solution includes: displaying the operation and maintenance solution at the user who sent the operation and maintenance work order.

12. An operation and maintenance management device, characterized in that: include: Acquisition unit, used to obtain operation and maintenance issues; An artificial intelligence unit, used for determining an operation and maintenance solution for solving the operation and maintenance problem through an artificial intelligence program; The artificial intelligence unit is further used to automatically execute the operation and maintenance solution, or to display the operation and maintenance solution; Among them, the operation and maintenance operations in the operation and maintenance solution can be executed automatically.

13. An electronic device comprising: at least one memory and at least one processor; The at least one memory is used to store program code, and the at least one processor is used to call the program code stored in the at least one memory to execute the method according to any one of claims 1 to 11.

14. A computer-readable storage medium, the computer-readable storage medium being used to store program code, wherein when the program code is executed by a processor, the processor is prompted to execute the method according to any one of claims 1 to 11.

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