Fault processing and replacing method of intelligent equipment and intelligent equipment system

Abstract

The invention discloses a fault processing and replacing method of an intelligent equipment system. The method comprises the following steps: starting an equipment replacing function of gateway equipment; judging whether the hardware unique identifier of the fault equipment exists or not, if yes, recording the hardware unique identifier and the equipment model of the fault equipment, and if not, interrupting the gateway equipment and returning to a state before starting equipment replacement; judging whether the equipment model of the new equipment is consistent with the equipment model of the recorded fault equipment, if not, interrupting the gateway equipment and returning to a state before starting equipment replacement, and if yes, starting an equipment replacement process; and after confirming that the new equipment joins the network, clearing the hardware unique identifier of the fault equipment stored in the gateway equipment, and writing the hardware unique identifier of the new equipment. According to the technical scheme, fault processing can be quickly and efficiently carried out, and the security of data is ensured.

Description

Technical Field

[0001] The present invention relates to the field of smart home maintenance technology, and in particular to a fault processing and replacement method for smart devices and a smart device system. Background Art

[0002] Whole-house intelligence has been favored by consumers due to its excellent experience, and daily use has an unprecedented good experience. However, when smart devices have problems that need to be handled, it is difficult for consumers to get started, and even basic distribution network installation problems are very difficult. During the use of the product, if problems occur and cannot be repaired and solved in time, it will affect the user's normal life and reduce the user's experience. The smart home industry needs new fault handling technologies to improve the quality of after-sales service and accelerate the popularization of whole-house intelligence.

[0003] At present, how to quickly and efficiently handle faults and ensure data security has become one of the problems that need to be solved urgently. Summary of the invention

[0004] The present invention provides a fault handling replacement method for an intelligent device system, wherein the intelligent device system includes a gateway device and at least one intelligent device, including:

[0005] Enable the device replacement function of the gateway device;

[0006] The gateway device reads the device model and hardware unique identifier of the faulty device through the short-range wireless communication module of the gateway device, and the gateway device determines whether the hardware unique identifier of the faulty device already exists. If so, the hardware unique identifier and device model of the faulty device are recorded; if not, the gateway device is interrupted and returns to the state before the device replacement is started;

[0007] The gateway device reads the device model and hardware unique identifier of the new device through the short-range wireless communication module of the gateway device, and the gateway device determines whether the device model of the new device matches the device model of the recorded faulty device. If not, the gateway device interrupts and returns to the state before starting the device replacement. If it matches, the device replacement process is started;

[0008] The device replacement process includes: the gateway device reads the application address and network information of the faulty device stored internally and writes the application address and network information of the faulty device into the short-range wireless communication module of the new device through the short-range wireless communication module of the gateway device;

[0009] After the new device is started, the new device reads the application address and network information in the short-range wireless communication module of the new device and joins the network;

[0010] After the gateway device confirms that the new device has joined the network, the unique hardware identifier of the faulty device stored in the gateway device is cleared, and the unique hardware identifier of the new device is written.

[0011] Furthermore, after a malfunction occurs in the smart device, it is powered off and removed, placed close to the gateway device and a proximity signal is sent to the gateway device. After the gateway device obtains the proximity signal, the device model and hardware unique identifier of the malfunctioning device are read through the short-range wireless communication module of the gateway device.

[0012] Furthermore, the new device is brought close to the gateway device within a valid time, and the valid time is a preset time after the faulty device is powered off and removed.

[0013] Furthermore, the gateway device uses a buzzer or a display screen to prompt that the application address and network information of the faulty device are successfully written into the short-range wireless communication module of the new device.

[0014] Furthermore, starting the new device includes installing the new device at a target location, powering it on, and starting it; the target location is the location where the faulty device is located.

[0015] Furthermore, the gateway device periodically detects whether a new device has joined the network.

[0016] Furthermore, it also includes: the gateway device sends all configuration data of the faulty device, including but not limited to grouping information, scene information, device parameters and other data, to the new device through the internal power line communication module, wireless communication module and wired communication module of the gateway; after the new device receives the configuration data, it stores it in the storage medium of this device for subsequent control.

[0017] The present invention also provides an intelligent device system adapted to the fault handling replacement method, comprising a gateway device and at least one intelligent device, wherein the gateway device comprises a main control module and a communication module connected to the main control module; the main control module controls the execution of the fault handling replacement method; and the communication module also communicates with the intelligent device.

[0018] Furthermore, the smart device includes a short-range wireless communication module and also includes one or a combination of a power line communication module, a wireless communication module and a wired communication module.

[0019] Furthermore, the gateway device is also provided with a touch screen, buttons, and buzzers.

[0020] The technical solution of the present invention can quickly and efficiently handle faults and ensure data security. BRIEF DESCRIPTION OF THE DRAWINGS

[0021] Figure 1 is a schematic diagram of a first implementation manner of a gateway device provided by the present invention;

[0022] Figure 2 is a schematic diagram of a second implementation manner of the gateway device provided by the present invention;

[0023] Figure 3 is a schematic diagram of a third implementation manner of the gateway device provided by the present invention;

[0024] Figure 4 is a schematic diagram of a fourth implementation manner of the gateway device provided by the present invention;

[0025] Figure 5 is a schematic diagram of a fifth implementation manner of the gateway device provided by the present invention;

[0026] Figure 6 is a schematic diagram of a sixth implementation manner of the gateway device provided by the present invention;

[0027] Figure 7 A schematic diagram of a first implementation of a smart device provided by the present invention;

[0028] Figure 8 A schematic diagram of a second implementation of the smart device provided by the present invention;

[0029] Fig. 9 Schematic diagram of a third embodiment of the smart device provided by the present invention

[0030] Fig.10 A specific implementation method of the fault handling replacement method of the intelligent device system provided by the present invention;

[0031] Fig.11 It is a schematic diagram of the fault handling replacement method of the intelligent device system provided by the present invention. DETAILED DESCRIPTION

[0032] Whole house intelligence is a comprehensive control system, and the entire system needs to integrate many types of intelligent devices. The after-sales service of the whole house intelligence has extremely high requirements for professionalism and response speed, and the construction task of the offline service system is very heavy, requiring a lot of time, money, manpower and material resources. Practitioners in the entire industry need very strong professionalism and resource integration capabilities, especially technical personnel. Whether it is product selection or installation and commissioning, they need to have comprehensive control.

[0033] The whole house intelligence has been favored by consumers due to its excellent experience, and daily use has an unprecedented good experience. However, when smart devices have problems that need to be dealt with, it is difficult for consumers to get started, and even basic network installation problems are very difficult. During the use of the product, if problems occur and cannot be repaired and solved in time, it will affect the user's normal life, and the user's experience is even more difficult to describe.

[0034] Judging from the current situation, the development speed of smart home after-sales service lags far behind the rapid development of the smart home industry. Therefore, a series of problems derived from the use of smart home products to after-sales service have greatly reduced consumers' experience of smart homes. The smart home industry needs new technologies to solve the difficulties in implementing after-sales services and accelerate the popularization of whole-house intelligence.

[0035] It is common that after a smart home device fails, the entire repair and replacement process is very complicated and has a high threshold, which is difficult for ordinary consumers to handle on their own. Special configuration software is required to operate, and professional debugging personnel are required to understand how to use it. The threshold is high and the service cost is difficult to reduce. It needs to be handled on site, and consumers have to wait a long time during the dispatch process. Failures can easily affect daily life. The original project files need to be read and various configuration parameters need to be reissued. Files are easily lost, and it is difficult to restore the original parameters after loss.

[0036] The main technical problem solved by the present invention is to propose a new method for fault handling and replacement of intelligent devices. The device replacement can be completed without relying on configuration software, and the device replacement can be completed without the presence of debugging personnel on site. After the new device is sent to the site, professional debugging personnel do not have to go to the site to operate, eliminating the time of waiting for dispatching orders, lowering the threshold for debugging personnel, and allowing ordinary electricians or consumers to do fault handling and replacement operations themselves, thereby reducing the cost of services. The configuration parameters of the device are automatically processed and issued by the system, eliminating the trouble of debugging personnel's operation, and there is no problem of irrecoverable loss caused by the loss of project files. The present invention also provides an implementation method of the above method and related systems, devices and storage media.

[0037] The present invention provides a method, system, device and storage medium for implementing a fault handling replacement method of an intelligent device, including:

[0038] S1, turning on the device replacement function of the gateway device (in the implementation process, the turning on method includes but is not limited to clicking the touch screen of the gateway device or the gateway button or gesture control);

[0039] S2, the gateway device reads the device model and hardware unique identifier of the faulty device through the short-range wireless communication module of the gateway device, and the gateway device determines whether the hardware unique identifier of the faulty device already exists. If so, the hardware unique identifier and device model of the faulty device are recorded. If not, the gateway device is interrupted and returns to the state before the device replacement is started (if the device does not exist, the gateway device interruption usually means ignoring the information read this time, and continuing to wait for the touch of other devices, waiting for a certain period of time, such as 60 seconds, if no faulty device is approaching, it is interrupted and returns to the state before the replacement);

[0040] S3, the gateway device reads the device model and hardware unique identifier of the new device through the short-range wireless communication module of the gateway device, and the gateway device determines whether the device model of the new device is consistent with the device model of the recorded faulty device. If not, the gateway device is interrupted and returns to the state before the device replacement is started. If consistent, the device replacement process is started;

[0041] S4, the device replacement process includes: the gateway device reads the application address and network information of the faulty device stored internally and writes the application address and network information of the faulty device into the short-range wireless communication module of the new device through the short-range wireless communication module of the gateway device;

[0042] S5, after the new device is started, the new device reads the application address and network information in the short-range wireless communication module of the new device and joins the network;

[0043] S6, after the gateway device confirms that the new device has joined the network, it clears the hardware unique identifier of the faulty device stored inside the gateway device, and writes the hardware unique identifier of the new device (in the specific implementation process, this step is usually a data processing process inside the gateway device. The gateway device will update the stored hardware unique identifier of the faulty device to the hardware unique identifier of the new device. The writing here means writing to the storage medium inside the gateway device).

[0044] After the smart device fails, it is powered off and removed, placed close to the gateway device and sends a proximity signal to the gateway device. After the gateway device receives the proximity signal, it reads the device model and hardware unique identifier of the failed device through the short-range wireless communication module of the gateway device. The new device is placed close to the gateway device within the effective time, which is the preset time after the failed device is powered off and removed.

[0045] In the specific implementation, if the new device does not approach within the effective time, the replacement process started this time will automatically stop. It can be started again after stopping. The faulty device can be a lamp, such as a light strip installed on the ceiling (the light strip only needs to remove the LED driver, not the entire light strip), etc., which needs to be taken down manually and touched with the gateway device, which is usually in the electrical box.

[0046] The startup of the new device includes installing the new device at a target location, powering on and starting the new device; the target location is the location of the faulty device. The gateway device uses a buzzer or a display screen to prompt that the application address and network information of the faulty device are successfully written into the short-range wireless communication module of the new device.

[0047] The gateway device periodically detects whether a new device has joined the network. If there is no faulty device, that is, there is no replacement information, the timer of the gateway device is also running, but because there is no faulty device, the program logic of fault handling replacement is not executed. When there is a faulty device and there is replacement information, the logic is executed to compare the device information in the network.

[0048] The gateway device sends all configuration data of the faulty device, including but not limited to grouping information, scene information, device parameters and other data, to the new device through the gateway's internal power line communication module, wireless communication module and wired communication module; after the new device receives the configuration data, it stores it in the storage medium of the device for subsequent control; and the device replacement is completed.

[0049] The present invention also provides an intelligent device system adapted to the above-mentioned fault handling replacement method, including a gateway device and at least one intelligent device, wherein the gateway device includes a main control module and a communication module connected to the main control module; the main control module controls the execution of the fault handling replacement method; and the communication module also communicates with the intelligent device. The communication module includes one or a combination of a short-range wireless communication module, a power line communication module, a wireless communication module, and a wired communication module. The gateway device is also provided with a touch-sensitive display screen, buttons, and a buzzer.

[0050] like Fig.10 As shown, for example, the specific process S10 of fault handling replacement of the intelligent device is described in detail as follows:

[0051] 1. Open the device replacement function by clicking the touch screen of the gateway device or the gateway button;

[0052] 2. Remove the faulty device after powering off and move it close to the gateway device;

[0053] 3. The gateway device reads the device model and MAC address (hardware unique identifier, also referred to as MAC) of the faulty device (usually a smart device) through the short-range wireless communication module. The gateway device determines whether the MAC of the faulty device is an existing device. If it is an existing device, the gateway device records the MAC address and device model.

[0054] 4. Within the valid time (usually 60 seconds), bring the new device (usually a smart device) and the gateway device close together;

[0055] 5. The gateway device reads the device model and MAC address of the new device through the short-range wireless communication module. The gateway device determines whether the device model matches the signal of the faulty device recorded in step 3. If not, no replacement is performed. If it matches, the device replacement process is started;

[0056] 6. The gateway device reads the application address and network information of the faulty device stored internally;

[0057] 7. The gateway device writes the application address and network information into the short-range wireless communication module of the new device through the short-range wireless communication module;

[0058] 8. Use buzzer or display screen to indicate whether the operation is successful;

[0059] 9. Install the new equipment to the target location, power it on and start it up;

[0060] 10. After the new device is started, it reads the application address and network information in the short-range wireless communication module and joins the network;

[0061] 11. The gateway device periodically detects whether new devices have joined the network (usually about 5 minutes);

[0062] 12. When the gateway device finds a new device joining the network, it clears the MAC address of the faulty device stored internally and replaces it with the MAC address of the new device;

[0063] 13. The gateway device sends all configuration data of the faulty device, including but not limited to grouping information, scene information, device parameters and other data, to the new device through the power line communication module, wireless communication module and wired communication module;

[0064] 14. After receiving the configuration data, the new device stores it in the storage medium of the device for subsequent control;

[0065] 15. Equipment replacement is completed.

[0066] If there are multiple faulty devices at the same time (there is no priority in replacing faulty devices, and the new device and the faulty device can correspond one to one), repeat steps 1 to 15 to complete the replacement of all the faulty devices in sequence.

[0067] In the specific implementation process, the program module of the gateway device is as follows: Figure 1 , 2 , 3, 4, 5, and 6 (respectively representing a pure power line communication gateway 100 with only a power line communication module, a pure wireless communication gateway 200 with only a wireless communication module, a power line communication + wireless communication dual-network fusion gateway 300, a pure wired communication gateway 400 with only a wired communication module, a wired communication + wireless communication dual-network fusion gateway 500, and a multi-fusion gateway 600. The specific structure of the gateway device and the modules included are different, but do not affect the implementation of the technical solution of the present invention), including a main control module, a short-range wireless communication module, a plurality of power line communication modules (the accompanying drawing takes three modules as an example, including power line communication module 1, power line communication module 2 and power line communication module 3, and can actually support a plurality of modules), a wireless communication module, a plurality of wired communication modules (the accompanying drawing takes three modules as an example, including wired communication module 1, wired communication module 2 and wired communication module 3, and can actually support a plurality of modules), a touch-sensitive display screen, buttons, and a buzzer, wherein the main control module is connected to the remaining modules.

[0068] based on Figure 1 , 2 The basic configurations of , 3, 4, 5, and 6 can be used to derive a variety of heterogeneous gateway devices, and some modules originally connected to the main control module (such as short-range wireless communication modules, buttons, buzzers, etc.) can be connected to the power line communication module, the wireless communication module, or the wired communication module. The power line communication module, the wireless communication module, or the wired communication module can directly process the data, or can provide a data transfer function to send the data to the main control module for processing.

[0069] The main control module is a core module that integrates control, management, computing and communication functions. In the system, it performs protocol conversion and communicates with sub-devices through power line communication module, wireless communication module or wired communication module. It has the functions of equipment and network information configuration and management, automatic equipment replacement, scene configuration and control, control program logic configuration and control, system equipment status monitoring, and the ability to synchronously transmit system instructions to the cloud through the network.

[0070] Short-range wireless communication modules can exchange data when they are close to each other. The gateway is the master device, and the module needs to be powered. It uses electrical energy to provide a radio frequency field, and can read data from the target device (also called a slave device) and write data to the target device (also called a slave device).

[0071] The power line communication module is the main node in the power line communication network, responsible for completing functions such as networking control, network maintenance and management.

[0072] The wireless communication module is the main node in the wireless communication network and is responsible for completing functions such as networking control, network maintenance and management.

[0073] The wired communication module is the master node in the wired communication network and is responsible for completing functions such as networking control.

[0074] The touch screen is used to activate the device replacement function. The screen can also show the status of the device replacement, prompting the operator whether it is successful.

[0075] The button is used to activate the device replacement function. Its function can be replaced by the touch screen.

[0076] The buzzer is used to make a sound when the operation is completed to prompt the operator whether it is successful.

[0077] The program module of the smart device 101 for power line communication is as follows: Figure 7 As shown, it includes a power line communication module and a short-range wireless communication module.

[0078] The power line communication module plays the role of a slave node in the communication network. It is responsible for the management and control of sub-devices, connects to the short-range wireless communication module based on power line communication, and is responsible for reading and writing data.

[0079] When powered on, the short-range wireless communication module can provide a data reading and writing interface for the power line communication module. It mainly stores device MAC address, device model, application address, network information, etc.

[0080] The program module of the wireless communication smart device 102 is as follows Figure 8 As shown, it includes a wireless communication module and a short-range wireless communication module.

[0081] The wireless communication module is responsible for the management and control of sub-devices, the communication of wireless networks, connecting to short-range wireless communication modules and reading and writing data.

[0082] The program module of the wired communication smart device 103 is as follows Fig. 9 As shown, it includes a wired communication module and a short-range wireless communication module.

[0083] The wired communication module is responsible for the management and control of sub-devices, the communication of wired networks, connecting to the short-range wireless communication module and being responsible for reading and writing data.

[0084] When powered on, the short-range wireless communication module can provide a data read and write interface for the wired communication module. It mainly stores device MAC address, device model, application address, network information, etc.

[0085] The above-mentioned sub-devices, new devices, faulty devices, etc. usually refer to intelligent devices connected to the network, including but not limited to lamps, air conditioners, cameras, alarm devices, etc. The gateway device and sub-device usually have a communication module, which can be a power line communication module (it can also represent a wired communication module) or a wireless communication module or a short-range wireless communication module (the wireless communication module is generally a communication distance of tens of meters at the shortest; the short-range wireless communication module is a special one, and the communication range is only a few centimeters. There are two types of communication modules in the sub-device).

[0086] When powered on, the short-range wireless communication module can provide a data reading and writing interface for the wireless communication module. It mainly stores the device MAC address, device model, application address, network information, etc. The short-range wireless communication modules can exchange data when they are close to each other (the short-range wireless communication module of the gateway device and the short-range wireless communication module of the sub-device can exchange data). The gateway device is the main device, and the module needs to be powered, using electrical energy to provide a radio frequency field and send data to the smart device (also called the target device, the gateway is also usually called the main device, and the module usually refers to the short-range wireless communication module of the gateway)

[0087] The beneficial effects of the present invention are as follows: the main technical problem solved is to propose a new fault handling replacement method for intelligent devices, which transmits the MAC address and model of the device through a wireless short-range communication module, and can still obtain device information in the case of device damage or failure, and can add new devices to the original Internet of Things without relying on configuration software. The gateway continuously detects the access of new devices to the network. After the new device is connected to the network, the gateway automatically sends the parameters of the original faulty device to the new device through power line communication, wired communication and wireless communication to complete the device replacement. The device replacement can be completed without relying on configuration software, the device replacement can be completed without the commissioning personnel on site, and the device replacement can be handled by ordinary electricians or consumers themselves. The traditional after-sales service fault handling method relies on professional configuration software, professional commissioning personnel, and on-site processing, which effectively solves the problems of high threshold for service personnel, high service cost, long waiting time for dispatching orders, easy impact on daily life, and high risk of data loss. The present invention is compatible with intelligent devices that support power line communication, wired communication and wireless communication, has a very wide range of application scenarios, and meets the after-sales service needs of different home improvement projects.

Claims

1. A fault handling replacement method for an intelligent device system, wherein the intelligent device system comprises a gateway device and at least one intelligent device, characterized in that: include: Enable the device replacement function of the gateway device; The gateway device reads the device model and hardware unique identifier of the faulty device through the short-range wireless communication module of the gateway device, and the gateway device determines whether the hardware unique identifier of the faulty device already exists. If so, the hardware unique identifier and device model of the faulty device are recorded; if not, the gateway device is interrupted and returns to the state before the device replacement is started; The gateway device reads the device model and hardware unique identifier of the new device through the short-range wireless communication module of the gateway device, and the gateway device determines whether the device model of the new device matches the device model of the recorded faulty device. If not, the gateway device interrupts and returns to the state before starting the device replacement. If it matches, the device replacement process is started; The device replacement process includes: the gateway device reads the application address and network information of the faulty device stored internally and writes the application address and network information of the faulty device into the short-range wireless communication module of the new device through the short-range wireless communication module of the gateway device; After the new device is started, the new device reads the application address and network information in the short-range wireless communication module of the new device and joins the network; After the gateway device confirms that the new device has joined the network, the unique hardware identifier of the faulty device stored in the gateway device is cleared, and the unique hardware identifier of the new device is written.

2. A fault handling replacement method for an intelligent device system as claimed in claim 1, characterized in that: After the smart device fails, it is powered off and removed, placed close to the gateway device and sends a proximity signal to the gateway device. After the gateway device obtains the proximity signal, it reads the device model and hardware unique identifier of the failed device through the short-range wireless communication module of the gateway device.

3. A fault handling replacement method for an intelligent device system as claimed in claim 2, characterized in that: The new device is brought close to the gateway device within a valid time, and the valid time is a preset time after the faulty device is powered off and removed.

4. A fault handling replacement method for an intelligent device system as claimed in claim 1, characterized in that: The gateway device uses a buzzer or a display screen to prompt that the application address and network information of the faulty device are successfully written into the short-range wireless communication module of the new device.

5. A fault handling replacement method for an intelligent device system as claimed in claim 1, characterized in that: The startup of the new device includes installing the new device at a target location, powering it on, and starting it; the target location is the location where the faulty device is located.

6. A fault handling replacement method for an intelligent device system as claimed in claim 1, characterized in that: The gateway device periodically detects whether there is a new device joining the network.

7. A fault handling replacement method for an intelligent device system as claimed in claim 1, characterized in that: Also includes: The gateway device sends all configuration data of the faulty device, including but not limited to grouping information, scenario information, device parameters and other data, to the new device through the power line communication module, wireless communication module and wired communication module inside the gateway device; after the new device receives the configuration data, it stores it in the storage medium of the device for subsequent control.

8. An intelligent device system adapted to the fault handling replacement method according to any one of claims 1 to 7, comprising a gateway device and at least one intelligent device, characterized in that: include: The gateway device includes a main control module and a communication module connected to the main control module; the main control module controls the execution of the fault handling replacement method; and the communication module also communicates with the smart device.

9. The smart device system according to claim 8, characterized in that: The smart device includes a short-range wireless communication module and also includes one or a combination of a power line communication module, a wireless communication module and a wired communication module.

10. The smart device system according to claim 8, wherein: The gateway device is also provided with a touch screen, buttons and buzzers.

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