Operation and maintenance management system

Abstract

The invention provides an operation and maintenance management system, which comprises a data acquisition module, a data management module, a work order management module, a statistical analysis module, an operation and maintenance management module and a personnel management module, the data management module is used for matching the collected fault information with corresponding cases stored in a database in the data management module, the work order management module generates corresponding work order data according to the fault information, and the statistical analysis module is used for statistically analyzing the work order data. The operation and maintenance management module is used for sending work order data to the operation and maintenance personnel client, the operation and maintenance management module is used for setting up operation and maintenance personnel role authority, and the personnel management module is used for recording personal information and professional skills of operation and maintenance personnel. And priority division is carried out according to the emergency degree, and task allocation is carried out according to professional skills and role permissions of operation and maintenance personnel, so that the operation and maintenance efficiency is improved.

Description

Technical Field

[0001] The present invention relates to the technical field of operation and maintenance management systems, and in particular to an operation and maintenance management system. Background Art

[0002] With the rapid development of information technology, enterprises have an increasing demand for operation and maintenance management. Traditional operation and maintenance management methods mostly rely on manual operations, which are not only inefficient but also prone to errors. Especially when faced with large-scale and complex IT systems, traditional operation and maintenance management methods are often difficult to cope with. In addition, although the existing operation and maintenance management systems have achieved automation to a certain extent, they still have many shortcomings in terms of comprehensive functions, ease of operation, and intelligence. For example, some systems only support a single fault reporting function and cannot achieve comprehensive management of operation and maintenance personnel, operation and maintenance teams, and various operation and maintenance tasks. Therefore, an operation and maintenance management system is proposed to solve the above problems. Summary of the invention

[0003] In view of this, an object of the present invention is to provide an operation and maintenance management system to at least solve the above problems.

[0004] The technical solution adopted by the present invention is as follows:

[0005] An operation and maintenance management system, the system includes a data acquisition module, a data management module, a work order management module, a statistical analysis module, an operation and maintenance management module and a personnel management module, the data acquisition module is used to collect fault information, the data management module is used to match the collected fault information with the corresponding cases stored in the database of the data management module, the work order management module generates corresponding work order data according to the fault information, the statistical analysis module is used to statistically analyze the work order data, the operation and maintenance management module is used to dispatch the work order data to the operation and maintenance personnel client, the operation and maintenance management module is used to establish the role permissions of the operation and maintenance personnel, and the personnel management module is used to record the personal information and professional skills of the operation and maintenance personnel.

[0006] Furthermore, the fault information includes network fault information, software fault information and hardware fault information.

[0007] Furthermore, the data management module is used to match the collected fault information with the corresponding cases stored in the database of the data management module as follows:

[0008] The data management module obtains the description of the network fault information. When network delay, packet loss, network connection interruption, DNS resolution error, or routing failure appears in the description of the network fault information, the data management module will match the cases of network delay, packet loss, network connection interruption, DNS resolution error, and routing failure in the data management module database, and obtain the work order for network delay, packet loss, network connection interruption, DNS resolution error, and routing failure.

[0009] The data management module obtains the description of software fault information. When the description of the software fault information contains system configuration error or loss, operating system crash, driver loss, application program mistakenly deleted, program file cannot be opened, many file fragments, system initialization is difficult to complete, software interface display is abnormal, function is missing, and performance is degraded, the data management module will match the cases of system configuration error or loss, operating system crash, driver loss, application program mistakenly deleted, program file cannot be opened, many file fragments, system initialization is difficult to complete, software interface display is abnormal, function is missing, and performance is degraded in the data management module database, and obtain the work order ticket of system configuration error or loss, operating system crash, driver loss, application program mistakenly deleted, program file cannot be opened, many file fragments, system initialization is difficult to complete, software interface display is abnormal, function is missing, and performance is degraded;

[0010] The data management module obtains the description of the hardware fault information. When power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component working failure, and system hardware consistency failure appear in the description of the hardware fault information, the data management module will match the cases of power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component working failure, and system hardware consistency failure in the data management module database, and obtain the work order tickets for power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component working failure, and system hardware consistency failure.

[0011] Furthermore, the work order management module generates corresponding work order data according to the fault information, specifically:

[0012] The work order case module is equipped with a work order template. The work order management module puts the network delay, packet loss, network connection interruption, DNS resolution error, routing failure, system configuration error or loss, operating system crash, driver loss, application program accidentally deleted, program file cannot be opened, file fragments are large, system initialization is difficult to complete, software interface display is abnormal, function loss, performance degradation, power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component work failure, system hardware consistency failure work order ticket on the work order template, and generates corresponding network delay, packet loss, network connection interruption, DNS resolution error, routing failure, system configuration error or loss, operating system crash, driver loss, application program accidentally deleted, program file cannot be opened, file fragments are large, system initialization is difficult to complete, software interface display is abnormal, function loss, performance degradation, power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component work failure, system hardware consistency failure maintenance work order.

[0013] Furthermore, the statistical analysis module is used to statistically analyze the work order data specifically as follows:

[0014] The statistical analysis module counts the proportion of maintenance work orders due to network delay, packet loss, network connection interruption, DNS resolution error, routing failure, system configuration error or loss, operating system crash, driver loss, accidental deletion of application, inability to open program files, large number of file fragments, difficulty in completing system initialization, abnormal software interface display, missing functions, performance degradation, power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component working failure, and system hardware consistency failure, and displays the maintenance work orders in the form of charts and reports.

[0015] Furthermore, the operation and maintenance management module is used to send the work order data to the operation and maintenance personnel client specifically as follows:

[0016] The operation and maintenance management module classifies maintenance orders such as network interruption, system crash, power failure, accidental deletion of business-critical applications, and loss of key functions into high-urgency types;

[0017] The operation and maintenance management module classifies maintenance orders into medium urgency types based on network delays, packet loss, DNS resolution errors, routing failures, system configuration errors or loss, driver loss, program file inability to open, and file fragmentation.

[0018] The operation and maintenance management module classifies the maintenance work orders of system initialization difficulty, software interface display abnormality, performance degradation, component and chip failure, wiring and connector failure, jumper and switch failure, component operation failure, and system hardware consistency failure into low urgency types;

[0019] The operation and maintenance management module will send the messages to the client of the operation and maintenance personnel according to the priority of high urgency type, medium urgency type and low urgency type.

[0020] Furthermore, the operation and maintenance management module is used to establish the role permissions of operation and maintenance personnel, specifically:

[0021] The operation and maintenance management module divides operation and maintenance personnel into leadership roles, management roles, and general roles. When a low-level emergency occurs, the operation and maintenance personnel in the general role will intervene;

[0022] When the urgency is medium, general and management operation and maintenance personnel will intervene.

[0023] When a high level of urgency arises, general roles, management roles, and leadership roles intervene.

[0024] Furthermore, the personnel management module is used to record the personal information and professional skills of the operation and maintenance personnel:

[0025] The personnel management module has a professional skills threshold. When the professional skills of general personnel exceed the professional skills threshold, the general role operation and maintenance personnel will obtain the management role operation and maintenance personnel qualification;

[0026] When the number of professional skills of a management role operation and maintenance personnel exceeds the professional skill number threshold, the management role operation and maintenance personnel will obtain the qualification of a leadership role operation and maintenance personnel.

[0027] Compared with the prior art, the present invention has the following beneficial effects:

[0028] 1. Efficient fault handling: By matching the data management module with fault information, the system can quickly locate and resolve faults, improving operation and maintenance efficiency.

[0029] 2. Intelligent work order management: The work order management module generates standardized work orders according to the fault type, reducing the tediousness of manual operations and improving the accuracy of work order processing.

[0030] 3. Refined statistical analysis: The statistical analysis module conducts comprehensive statistical analysis on work order data to help the operation and maintenance team understand fault distribution and trends, and provide a basis for optimizing operation and maintenance strategies.

[0031] 4. Flexible allocation of operation and maintenance tasks: The operation and maintenance management module allocates tasks according to the urgency of the fault and the role permissions of the operation and maintenance personnel, ensuring the reasonable allocation and efficient execution of tasks.

[0032] 5. Dynamic personnel management: The personnel management module upgrades the roles of operation and maintenance personnel according to their professional skills and work experience, promoting the continuous development and capacity improvement of the operation and maintenance team. BRIEF DESCRIPTION OF THE DRAWINGS

[0033] In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings required for use in the description of the embodiments will be briefly introduced below. Obviously, the drawings described below are only preferred embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without creative work.

[0034] Figure 1 It is a schematic diagram of the overall structure of the system of an embodiment of the present invention. DETAILED DESCRIPTION

[0035] The principles and features of the present invention are described below in conjunction with the accompanying drawings. The enumerated embodiments are only used to explain the present invention and are not used to limit the scope of the present invention.

[0036] Reference Figure 1 The present invention provides an operation and maintenance management system, which includes a data acquisition module, a data management module, a work order management module, a statistical analysis module, an operation and maintenance management module and a personnel management module. The data acquisition module is used to collect fault information, the data management module is used to match the collected fault information with the corresponding cases stored in the database of the data management module, the work order management module generates corresponding work order data according to the fault information, the statistical analysis module is used to statistically analyze the work order data, the operation and maintenance management module is used to dispatch the work order data to the operation and maintenance personnel client, the operation and maintenance management module is used to establish the role authority of the operation and maintenance personnel, the personnel management module is used to record the personal information and professional skills of the operation and maintenance personnel, and the fault information includes network fault information, software fault information and hardware fault information.

[0037] Exemplarily, the data acquisition module can collect network fault information, software fault information and hardware fault information. The data management module can receive the fault information from the data acquisition module and match it with the historical cases stored in the database. The historical cases can include solution examples or repair steps for similar faults in the past. Through intelligent matching, the data management module can provide operation and maintenance personnel with quick reference and solution suggestions for the current fault; when the data management module determines the fault type and possible solutions, the work order management module will automatically generate a work order based on this information. The work order can include a detailed description of the fault, priority, recommended solutions and steps to be performed. These work orders will then be dispatched to the corresponding operation and maintenance personnel clients; the statistical analysis module collects and analyzes all generated work order data in order to conduct in-depth analysis of the data. The statistical analysis module can provide the operation and maintenance team with valuable insights and trend forecasts, helping Help them identify potential problem areas, optimize processing procedures and improve overall operation and maintenance efficiency; the operation and maintenance management module allocates the generated work orders according to priority and the role permissions of the operation and maintenance personnel; the personnel management module is responsible for recording and managing the personal information and professional skills of the operation and maintenance personnel. Through the personnel management module, the operation and maintenance team can better understand the capabilities and expertise of each member, so as to more effectively allocate tasks and form teams; network fault information includes network delay, packet loss, network connection interruption, DNS resolution error, routing failure, software fault information includes system configuration error or loss, operating system crash, driver loss, application program is accidentally deleted, program file cannot be opened, file fragments are large, system initialization is difficult to complete, software interface display abnormality, function loss, performance degradation, hardware fault information includes power supply failure, component and chip failure, wiring and connector failure, jumper and switch failure, component failure, system hardware consistency failure;

[0038] The data management module is used to match the collected fault information with the corresponding cases stored in the database of the data management module, specifically:

[0039] The data management module obtains the description of the network fault information. When network delay, packet loss, network connection interruption, DNS resolution error, or routing failure appears in the description of the network fault information, the data management module will match the cases of network delay, packet loss, network connection interruption, DNS resolution error, and routing failure in the data management module database, and obtain the work order for network delay, packet loss, network connection interruption, DNS resolution error, and routing failure.

[0040] The data management module obtains the description of software fault information. When the description of the software fault information contains system configuration error or loss, operating system crash, driver loss, application program mistakenly deleted, program file cannot be opened, many file fragments, system initialization is difficult to complete, software interface display is abnormal, function is missing, and performance is degraded, the data management module will match the cases of system configuration error or loss, operating system crash, driver loss, application program mistakenly deleted, program file cannot be opened, many file fragments, system initialization is difficult to complete, software interface display is abnormal, function is missing, and performance is degraded in the data management module database, and obtain the work order ticket of system configuration error or loss, operating system crash, driver loss, application program mistakenly deleted, program file cannot be opened, many file fragments, system initialization is difficult to complete, software interface display is abnormal, function is missing, and performance is degraded;

[0041] The data management module obtains the description of the hardware fault information. When power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component working failure, and system hardware consistency failure appear in the description of the hardware fault information, the data management module will match the cases of power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component working failure, and system hardware consistency failure in the data management module database, and obtain the work order tickets for power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component working failure, and system hardware consistency failure.

[0042] Exemplarily, the data management module is responsible for matching the collected fault information with the corresponding cases stored in the database, so as to provide fast and accurate solution suggestions for operation and maintenance personnel; for the matching of network fault information, when the data management module receives the description of the network fault information, it will carefully analyze the descriptions and look for keywords related to the network fault. For example, if the description mentions "network delay", "packet loss", "network connection interruption", "DNS resolution error" or "routing failure", the data management module searches the database for cases that completely match these keywords. Once a matching case is found, the data management module will extract the solutions and repair steps in these cases and generate corresponding work tickets. The work tickets detail the type of fault, possible causes and recommended solutions. Operation and maintenance personnel can quickly locate the problem based on these work tickets and take corresponding repair measures.

[0043] For software failure information, the matching process of the data management module is similar to that of network failure. When a description of a software failure is received, it looks for keywords related to the software failure, such as "system configuration error or loss", "operating system crash", "driver loss", "application deleted by mistake", "program file cannot be opened", "file fragments", "system initialization is difficult to complete", "software interface display abnormality", "missing function" and "performance degradation". Based on these keywords, the data management module searches for matching cases in the database and generates corresponding work tickets. These work tickets will also provide detailed solutions to software failures to help operation and maintenance personnel quickly solve problems.

[0044] For matching hardware fault information, the matching process of hardware fault information also relies on the data management module to search for keywords in the description. For example, when the description mentions "power failure", "component and chip failure", "wiring and connector failure", "jumper and switch failure", "component operation failure" or "system hardware consistency failure", the data management module will search for cases matching these keywords in the database. Once a matching case is found, the data management module will generate a corresponding work order, which details the type of hardware failure, possible causes and recommended solutions. These work orders will become an important reference for operation and maintenance personnel to repair hardware failures.

[0045] The work order management module generates corresponding work order data according to the fault information, specifically:

[0046] The work order case module is equipped with a work order template. The work order management module puts the network delay, packet loss, network connection interruption, DNS resolution error, routing failure, system configuration error or loss, operating system crash, driver loss, application program accidentally deleted, program file cannot be opened, file fragments are large, system initialization is difficult to complete, software interface display is abnormal, function loss, performance degradation, power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component work failure, system hardware consistency failure work order ticket on the work order template, and generates corresponding network delay, packet loss, network connection interruption, DNS resolution error, routing failure, system configuration error or loss, operating system crash, driver loss, application program accidentally deleted, program file cannot be opened, file fragments are large, system initialization is difficult to complete, software interface display is abnormal, function loss, performance degradation, power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component work failure, system hardware consistency failure maintenance work order.

[0047] Exemplarily, when the data management module identifies a specific fault type, the work order management module generates corresponding work order data based on this information. The work order management module sets a corresponding series of work order templates. The templates are pre-designed and used to quickly generate work orders in a standard format. Each template contains basic information fields required for maintenance tasks, such as fault description, fault type, fault level, processing priority, estimated repair time, etc. Through the combination of fault information and work order templates, when the data management module identifies network failures such as network delays, packet loss, network connection interruptions, DNS resolution errors, routing failures, or software failures such as system configuration errors, operating system crashes, driver loss, or hardware failures such as power failures, component and chip failures, and wiring and connector failures, the work order management module selects the corresponding work order template according to the fault type, and then the work order management module fills the identified fault information into the corresponding fields of the selected template. For example, if a network delay fault is identified, the work order management module will fill in information such as "Fault description: serious network delay affects normal business operation" and "Fault type: network delay" in the template. After filling in all the necessary information, the work order management module will generate a complete maintenance work order. This work order not only contains the specific information of the fault, but also clarifies key elements such as the goal, priority and estimated repair time of the maintenance task. Once the maintenance work order is generated, it will be assigned to the corresponding operation and maintenance personnel or team for processing. The operation and maintenance personnel can quickly locate the problem based on the information on the work order and take corresponding repair measures. At the same time, the work order management module will also track the progress of the maintenance task to ensure that the fault is resolved in a timely manner.

[0048] The statistical analysis module is used to statistically analyze the work order data specifically as follows:

[0049] The statistical analysis module counts the proportion of maintenance work orders due to network delay, packet loss, network connection interruption, DNS resolution error, routing failure, system configuration error or loss, operating system crash, driver loss, accidental deletion of application, inability to open program files, large number of file fragments, difficulty in completing system initialization, abnormal software interface display, missing functions, performance degradation, power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component working failure, and system hardware consistency failure, and displays the maintenance work orders in the form of charts and reports.

[0050] Exemplarily, the statistical analysis module can accurately analyze the work order data in order to optimize operation and maintenance management. The statistical analysis module is responsible for collecting, organizing and analyzing various types of maintenance work order data, and intuitively displaying the frequency and distribution of various types of faults in the form of charts, reports, etc. For the collection and organization of work order data, the statistical analysis module will first obtain all completed maintenance work order data from the work order management module. These data cover various types of faults, including but not limited to network delays, packet loss, network connection interruptions, DNS resolution errors, routing failures and other network failures, system configuration errors, operating system crashes, driver loss and other software failures, as well as power failures, component and chip failures, wiring and connector failures and other hardware failures. After collecting these data, the statistical analysis module will organize them and sort them according to the fault type. Classify and calculate the number of maintenance work orders of each fault type and its proportion in the total number of maintenance work orders. For statistical display in the form of charts and reports, in order to more intuitively display the frequency and distribution of various faults, the statistical analysis module will perform statistical display in the form of charts and reports. In terms of charts, the statistical analysis module can use a variety of graphics such as bar charts, pie charts, and line charts to display the proportion of various faults. For example, a bar chart can clearly display the number of maintenance work orders of each fault type; a pie chart can intuitively display the proportion of various faults in the total number of maintenance work orders; a line chart can be used to display the changing trend of various faults over time. In terms of reports, the statistical analysis module will generate detailed reports, listing the number of maintenance work orders of each fault type, the proportion, and possible cause analysis. These reports can provide comprehensive data support for operation and maintenance personnel, helping them to better understand the occurrence and distribution of various faults. For optimizing operation and maintenance management, the charts and report data provided by the statistical analysis module can help operation and maintenance personnel have a deeper understanding of the occurrence patterns and characteristics of various faults, thereby formulating more accurate operation and maintenance strategies and measures. For example, for frequently occurring fault types, operation and maintenance personnel can strengthen monitoring and preventive measures; for fault types with long repair cycles, they can optimize maintenance processes and resource allocation. At the same time, the statistical analysis module can also provide data-driven decision support for the operation and maintenance team, helping them to better evaluate operation and maintenance effects, optimize operation and maintenance processes, and improve operation and maintenance efficiency and quality.

[0051] The operation and maintenance management module is used to send the work order data to the operation and maintenance personnel client specifically:

[0052] The operation and maintenance management module classifies maintenance orders such as network interruption, system crash, power failure, accidental deletion of business-critical applications, and loss of key functions into high-urgency types;

[0053] The operation and maintenance management module classifies maintenance orders into medium urgency types based on network delays, packet loss, DNS resolution errors, routing failures, system configuration errors or loss, driver loss, program file inability to open, and file fragmentation.

[0054] The operation and maintenance management module classifies the maintenance work orders of system initialization difficulty, software interface display abnormality, performance degradation, component and chip failure, wiring and connector failure, jumper and switch failure, component operation failure, and system hardware consistency failure into low urgency types;

[0055] The operation and maintenance management module will send the messages to the client of the operation and maintenance personnel according to the priority of high urgency type, medium urgency type and low urgency type.

[0056] For example, the operation and maintenance management module is responsible for classifying various maintenance work orders according to the degree of urgency and intelligently dispatching them to the corresponding operation and maintenance personnel, so as to ensure that the operation and maintenance team can quickly respond to and solve various faults and ensure the stable operation of the business. For high-urgency types: such work orders usually involve faults that seriously affect business operations, such as network connection interruption, system crash, power failure, business-critical application programs being mistakenly deleted, key functions missing, etc. Once these faults occur, they often lead to business interruption or service quality degradation, so they must be handled immediately.

[0057] For medium urgency: These tickets are usually minor failures that affect business operations, such as network delays, packet loss, DNS resolution errors, routing failures, system configuration errors or loss, driver loss, program files that cannot be opened, and file fragments. Although these failures will not cause immediate business interruptions, they may gradually accumulate and cause bigger problems if not handled in a timely manner.

[0058] For low-urgency types: This type of work order is usually some non-urgent faults, such as difficulty in completing system initialization, abnormal software interface display, performance degradation, component and chip failure, wiring and connector failure, jumper and switch failure, component operation failure, system hardware consistency failure, etc. Although these faults also need to be handled, they usually do not have a direct impact on business operations, so they can be arranged for processing at a later time.

[0059] The operation and maintenance management module is used to establish the role permissions of operation and maintenance personnel, specifically:

[0060] The operation and maintenance management module divides operation and maintenance personnel into leadership roles, management roles, and general roles. When a low-level emergency occurs, the operation and maintenance personnel in the general role will intervene;

[0061] When the urgency is medium, general and management operation and maintenance personnel will intervene.

[0062] When a high level of urgency arises, general roles, management roles, and leadership roles intervene.

[0063] For example, the leadership role is responsible for formulating operation and maintenance strategies, supervising operation and maintenance work, evaluating operation and maintenance results, etc. When a high-level emergency type of failure occurs, the leadership role will participate in decision-making and coordination to ensure that the failure is resolved quickly and effectively.

[0064] The management role is responsible for specific operation and maintenance task allocation, progress tracking, quality control, etc. When a medium or high-level emergency failure occurs, the management role will lead the general role personnel to handle the failure and ensure that the work proceeds in an orderly manner.

[0065] General roles: Responsible for performing specific operations such as system maintenance, data backup, troubleshooting, etc. When low- or medium-level urgency faults occur, people in general roles will intervene first. If the fault escalates or cannot be resolved, they will seek help from management roles or leadership roles.

[0066] The operation and maintenance management module can trigger the corresponding authority and intervention mechanism according to the different levels of urgency of the failure.

[0067] Low urgency type: This type of fault usually does not have a serious impact on business operations, so it is handled by general operation and maintenance personnel. They can perform preliminary investigation and repair based on the fault description and operation steps.

[0068] Medium urgency: This type of fault may have a certain impact on business operations, so more personnel are needed to handle it. In addition to general operation and maintenance personnel, management operation and maintenance personnel will also be involved. They can provide technical support, coordinate resources, monitor progress, etc. to ensure that the fault is resolved in a timely and effective manner.

[0069] High urgency type: This type of fault usually has a serious impact on business operations and may even cause business interruption. Therefore, all operation and maintenance personnel are required to participate in the handling. The leadership role will make decisions and coordinate, and the management role will lead the general role personnel to troubleshoot and repair the fault to ensure that the fault is resolved quickly and effectively.

[0070] The personnel management module is used to record the personal information and professional skills of the operation and maintenance personnel, specifically:

[0071] The personnel management module has a professional skills threshold. When the professional skills of general personnel exceed the professional skills threshold, the general role operation and maintenance personnel will obtain the management role operation and maintenance personnel qualification;

[0072] When the number of professional skills of a management role operation and maintenance personnel exceeds the professional skill number threshold, the management role operation and maintenance personnel will obtain the qualification of a leadership role operation and maintenance personnel.

[0073] For example, the personnel management module sets a professional skills threshold, which represents the number of professional skills that the operation and maintenance personnel need to master in different roles. This threshold is not fixed, but is dynamically adjusted according to the needs of the operation and maintenance team and business development. For example, suppose we set an initial professional skills threshold of 5. This means that an operation and maintenance personnel in a general role needs to master at least 5 professional skills before being considered qualified for promotion to a management role. General role operation and maintenance personnel: Initially, operation and maintenance personnel in a general role may have only mastered some basic professional skills. Through learning and practice, they gradually master more professional skills. When the number of their professional skills exceeds the set threshold (such as 5), the personnel management module will automatically identify and mark them as operation and maintenance personnel qualified for management roles; once they become operation and maintenance personnel in management roles, they not only need to continue to improve their professional skills, but also need to master some skills related to team management, project management, etc. Over time, the number of their professional skills may exceed the set threshold again (still 5, but this time in the context of a management role). When this happens, the personnel management module will identify and mark them as operation and maintenance personnel qualified for leadership roles.

[0074] The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and principle of the present invention should be included in the protection scope of the present invention.

Claims

1. An operation and maintenance management system, characterized in that: The system includes a data acquisition module, a data management module, a work order management module, a statistical analysis module, an operation and maintenance management module and a personnel management module. The data acquisition module is used to collect fault information. The data management module is used to match the collected fault information with the corresponding cases stored in the database of the data management module. The work order management module generates corresponding work order data based on the fault information. The statistical analysis module is used to statistically analyze the work order data. The operation and maintenance management module is used to dispatch the work order data to the operation and maintenance personnel client. The operation and maintenance management module is used to establish the role permissions of the operation and maintenance personnel. The personnel management module is used to record the personal information and professional skills of the operation and maintenance personnel.

2. An operation and maintenance management system according to claim 1, characterized in that: The fault information includes network fault information, software fault information and hardware fault information.

3. An operation and maintenance management system according to claim 2, characterized in that: The data management module is used to match the collected fault information with the corresponding cases stored in the database of the data management module, specifically: The data management module obtains the description of the network fault information. When network delay, packet loss, network connection interruption, DNS resolution error, or routing failure appears in the description of the network fault information, the data management module will match the cases of network delay, packet loss, network connection interruption, DNS resolution error, and routing failure in the data management module database, and obtain the work order for network delay, packet loss, network connection interruption, DNS resolution error, and routing failure. The data management module obtains the description of software fault information. When the description of the software fault information contains system configuration error or loss, operating system crash, driver loss, application program mistakenly deleted, program file cannot be opened, many file fragments, system initialization is difficult to complete, software interface display is abnormal, function is missing, and performance is degraded, the data management module will match the cases of system configuration error or loss, operating system crash, driver loss, application program mistakenly deleted, program file cannot be opened, many file fragments, system initialization is difficult to complete, software interface display is abnormal, function is missing, and performance is degraded in the data management module database, and obtain the work order ticket of system configuration error or loss, operating system crash, driver loss, application program mistakenly deleted, program file cannot be opened, many file fragments, system initialization is difficult to complete, software interface display is abnormal, function is missing, and performance is degraded; The data management module obtains the description of the hardware fault information. When power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component working failure, and system hardware consistency failure appear in the description of the hardware fault information, the data management module will match the cases of power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component working failure, and system hardware consistency failure in the data management module database, and obtain the work order tickets for power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component working failure, and system hardware consistency failure.

4. An operation and maintenance management system according to claim 1, characterized in that: The work order management module generates corresponding work order data according to the fault information, specifically: The work order case module is equipped with a work order template. The work order management module puts the network delay, packet loss, network connection interruption, DNS resolution error, routing failure, system configuration error or loss, operating system crash, driver loss, application program accidentally deleted, program file cannot be opened, file fragments are large, system initialization is difficult to complete, software interface display is abnormal, function loss, performance degradation, power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component work failure, system hardware consistency failure work order ticket on the work order template, and generates corresponding network delay, packet loss, network connection interruption, DNS resolution error, routing failure, system configuration error or loss, operating system crash, driver loss, application program accidentally deleted, program file cannot be opened, file fragments are large, system initialization is difficult to complete, software interface display is abnormal, function loss, performance degradation, power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component work failure, system hardware consistency failure maintenance work order.

5. An operation and maintenance management system according to claim 4, characterized in that: The statistical analysis module is used to statistically analyze the work order data specifically as follows: The statistical analysis module counts the proportion of maintenance work orders due to network delay, packet loss, network connection interruption, DNS resolution error, routing failure, system configuration error or loss, operating system crash, driver loss, accidental deletion of application, inability to open program files, large number of file fragments, difficulty in completing system initialization, abnormal software interface display, missing functions, performance degradation, power failure, component and chip failure, wiring and connector failure, jumper and switch failure, component working failure, and system hardware consistency failure, and displays the maintenance work orders in the form of charts and reports.

6. An operation and maintenance management system according to claim 5, characterized in that: The operation and maintenance management module is used to send the work order data to the operation and maintenance personnel client specifically: The operation and maintenance management module classifies maintenance orders such as network interruption, system crash, power failure, accidental deletion of business-critical applications, and loss of key functions into high-urgency types; The operation and maintenance management module classifies maintenance orders into medium urgency types based on network delays, packet loss, DNS resolution errors, routing failures, system configuration errors or loss, driver loss, program file inability to open, and multiple file fragments; The operation and maintenance management module classifies the maintenance work orders of system initialization difficulty, software interface display abnormality, performance degradation, component and chip failure, wiring and connector failure, jumper and switch failure, component operation failure, and system hardware consistency failure into low urgency types; The operation and maintenance management module will send the messages to the client of the operation and maintenance personnel according to the priority of high urgency type, medium urgency type and low urgency type.

7. An operation and maintenance management system according to claim 6, characterized in that: The operation and maintenance management module is used to establish the role permissions of operation and maintenance personnel, specifically: The operation and maintenance management module divides operation and maintenance personnel into leadership roles, management roles, and general roles. When a low-level emergency occurs, the operation and maintenance personnel in the general role will intervene; When the urgency is medium, general and management operation and maintenance personnel will intervene. When a high level of urgency arises, general roles, management roles, and leadership roles intervene.

8. An operation and maintenance management system according to claim 7, characterized in that: The personnel management module is used to record the personal information and professional skills of the operation and maintenance personnel, specifically: The personnel management module has a professional skills threshold. When the professional skills of general personnel exceed the professional skills threshold, the general role operation and maintenance personnel will obtain the management role operation and maintenance personnel qualification; When the number of professional skills of a management role operation and maintenance personnel exceeds the professional skill number threshold, the management role operation and maintenance personnel will obtain the qualification of a leadership role operation and maintenance personnel.

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