Banking outlet barrier-free service equipment

Abstract

The utility model relates to barrier-free service equipment for bank outlets. The barrier-free service equipment comprises a selection button, a confirmation button and a voice playing device, wherein braille alphabet marks are arranged at the tops of the selection button and the confirmation button; a traction handle is arranged on the outer surface of the barrier-free service equipment, and universal wheels are arranged at the bottom of the barrier-free service equipment. Wherein the selection button is a cross direction selection button; the confirmation button comprises a confirmation button body and a cancel button body, the top of the confirmation button body is provided with a braille mark, the two traction handles are located on the two sides of the barrier-free service equipment respectively, and the traction handles are sleeved with anti-skid rubber sleeves. Compared with the prior art, the visual impaired customer service system can provide good services for visual impaired customers and guide the visual impaired customers to arrive at corresponding business handling windows.

Description

Technical Field

[0001] The utility model relates to the technical field of intelligent service interaction equipment, in particular to a barrier-free service equipment suitable for bank outlets. Background Art

[0002] Bank branch service machines are intelligent machines that can provide services such as business handling and guidance, thereby alleviating the pressure of branch business handling. The main form of branch service machines currently used is voice robots, which can provide business handling guidance, human-computer interaction, and intelligent Q&A, and are therefore widely used in offline bank branches. Users can follow the robot's voice prompts and interact with the voice robot by touching the virtual buttons on the display screen to select the business they need to handle or obtain information of interest.

[0003] Because offline bank branches face different customer groups, when special customers such as the visually impaired and the visually impaired use intelligent service machines, they cannot touch the corresponding virtual buttons on the flat screen normally, and cannot use them subsequently. The current service robots cannot meet the usage needs of this customer group and cannot provide barrier-free and convenient services. When facing this special group, manual one-on-one accompanying service is still required. Not only does it fail to provide a good user experience, but it also brings pressure to the staff of the branches during peak periods of dense customer flow and business processing, thereby reducing work efficiency. Utility Model Content

[0004] The purpose of the utility model is to overcome the problem that the existing bank branch service machines and tools are unable to provide good services for visually impaired customers, and to provide a barrier-free service device for bank branches.

[0005] The purpose of the utility model can be achieved through the following technical solutions:

[0006] A barrier-free service device for bank outlets, the barrier-free service device comprising: a selection button and a confirmation button with Braille marks on the top and a voice playback device;

[0007] The outer surface of the barrier-free service equipment is provided with a traction handle, and the bottom of the barrier-free service equipment is provided with a universal wheel.

[0008] As a preferred technical method, the selection button is a cross selection button.

[0009] As a preferred technical method, the confirmation button includes an OK button and a cancel button with Braille marks on the top.

[0010] As a preferred technical method, the barrier-free service device is provided with a display screen on the top.

[0011] As a preferred technical method, the barrier-free service equipment is also provided with an identity card reading device.

[0012] As a preferred technical method, two traction handles are provided, which are respectively located on both sides of the barrier-free service equipment.

[0013] As a preferred technical method, the traction handle is provided with an anti-slip rubber sleeve.

[0014] As a preferred technical method, the barrier-free service equipment is also provided with a path perception sensor.

[0015] As a preferred technical method, the path perception sensor includes an ultrasonic ranging sensor.

[0016] As a preferred technical method, the path perception sensor includes a visual sensor.

[0017] Compared with the prior art, the utility model has the following beneficial effects:

[0018] 1) The utility model provides a cross direction selection button and a confirmation button with Braille marks on the top of the service device, and can broadcast the content of the current operation by voice, so as to help visually impaired customers to quickly and conveniently select services.

[0019] 2) The utility model arranges universal wheels on the service equipment, and arranges traction handles with anti-slip rubber sleeves on both sides of the barrier-free service equipment. When the visually impaired customer completes the selection of the service, the barrier-free service can tow the visually impaired customer to the corresponding service window for business processing.

[0020] 3) The utility model is equipped with an ultrasonic ranging sensor and a visual sensor in the forward direction, which can sense obstacles on the forward path and remind through voice, so as to better serve visually impaired customers. BRIEF DESCRIPTION OF THE DRAWINGS

[0021] Figure 1 It is a three-dimensional structural schematic diagram of the barrier-free service equipment for bank outlets of the utility model;

[0022] Figure 2 It is a rear view of the barrier-free service device for bank outlets of the utility model;

[0023] The numbers in the figure are as follows: 1. display screen, 2. ID card reading device, 3. voice playback device, 4. selection button, 5. confirmation button, 6. traction handle, 7. anti-slip rubber sleeve, 8. universal wheel, 9. ultrasonic ranging sensor, 10. visual sensor. DETAILED DESCRIPTION

[0024] The present invention is described in detail below in conjunction with the accompanying drawings and specific embodiments. This embodiment is implemented based on the technical solution of the present invention, and provides a detailed implementation method and a specific operation process, but the protection scope of the present invention is not limited to the following embodiments.

[0025] It should be noted that similar reference numerals and letters denote similar items in the following drawings, and therefore, once an item is defined in one drawing, further definition and explanation thereof is not required in subsequent drawings.

[0026] In conjunction with the accompanying drawings, some embodiments of the present utility model are described in detail below. In the absence of conflict, the following embodiments and features in the embodiments can be combined with each other.

[0027] Example 1

[0028] A barrier-free service device for bank branches, such as Figure 1 As shown, the barrier-free service device in this embodiment has a display screen 1 for providing interaction for customers and an ID card reading device 2 for reading customer information on its top. A selection button 4, a confirmation button 5 and a voice playback device 3 are also provided on the top of the barrier-free service device, wherein the top of the selection button 4 and the confirmation button 5 are provided with a braille mark.

[0029] Furthermore, the selection button 4 is a cross direction selection button including four direction buttons of up, down, left and right, and the confirmation button 5 includes a confirmation button and a cancel button with braille marks on the top. When the visually impaired person operates the button, the voice playback device 3 can perform real-time voice broadcasting of the current operation and the corresponding current business processing status, so as to facilitate the visually impaired person to perform business selection operations.

[0030] The barrier-free service device is provided with a traction handle 6 on the outside, and a universal wheel 8 on the bottom. The barrier-free service device is also provided with a path sensing sensor on one side of the forward direction, including an ultrasonic ranging sensor 9 and a visual sensor 10, for sensing obstacles in the forward direction of the barrier-free service device.

[0031] Further, two traction handles 6 are provided, which are respectively located on both sides of the barrier-free service device, and a non-slip rubber sleeve 7 is sleeved on the traction handle 6. The traction handle 6 is provided on both sides of the side for customer operation, which does not affect normal business handling.

[0032] When the customer completes the business registration, the barrier-free service device can guide the customer to the designated business window for business processing according to the route stored in its own storage medium. The setting of the traction handle 6 can assist the visually impaired customer in route guidance. During the process of leading the way, if the ultrasonic ranging sensor 9 and the visual sensor 10 detect that there is an obstruction or obstacle ahead, a voice reminder can be given through the voice playback device 3.

[0033] The preferred specific embodiments of the utility model are described in detail above. It should be understood that ordinary technicians in this field can make many modifications and changes based on the concept of the utility model without creative work. Therefore, all technical solutions that can be obtained by technicians in this technical field based on the concept of the utility model through logical analysis, reasoning or limited experiments on the basis of the existing technology should be within the scope of protection determined by the claims.

Claims

1. A barrier-free service device for bank outlets, characterized in that: The barrier-free service device comprises: a selection button (4) and a confirmation button (5) with braille marks on the top, and a voice playback device (3); A traction handle (6) is arranged on the outside of the barrier-free service equipment, and a universal wheel (8) is arranged on the bottom of the barrier-free service equipment.

2. The barrier-free service device for bank outlets according to claim 1, characterized in that: The selection button is a cross direction selection button.

3. The barrier-free service device for bank outlets according to claim 1, characterized in that: The confirmation button (5) comprises a confirmation button and a cancel button with a Braille mark on the top.

4. The barrier-free service device for bank outlets according to claim 1, characterized in that: The barrier-free service device is provided with a display screen (1) on the top.

5. The barrier-free service device for bank outlets according to claim 1, characterized in that: The barrier-free service equipment is also provided with an identity card reading device (2).

6. The barrier-free service device for bank outlets according to claim 1, characterized in that: The traction handles (6) are provided in two numbers, and are respectively located on both sides of the barrier-free service equipment.

7. The barrier-free service device for bank outlets according to claim 1, characterized in that: The traction handle (6) is provided with an anti-slip rubber sleeve (7).

8. The barrier-free service device for bank outlets according to claim 1, characterized in that: The barrier-free service device is also provided with a path perception sensor.

9. The barrier-free service device for bank outlets according to claim 8, characterized in that: The path perception sensor comprises an ultrasonic distance measuring sensor (9).

10. The barrier-free service device for bank outlets according to claim 8, characterized in that: The path perception sensor comprises a visual sensor (10).

Images