Service support system

Abstract

To provide a technique for properly supporting a person who is provided with a predetermined service in a local community and a person who supports operation of the service, thereby contributing to the local community in fields of care and welfare.SOLUTION: A service support system includes a server device configured to execute processing in accordance with a request from a first user who is provided with a service, and a terminal device configured to interact with the first user. The terminal device includes an input unit configured to receive input of a request with voice from the first user, and an output unit configured to output a speech of a second user with voice interacting with the first user via the terminal device. The server device includes a control unit that executes acquiring a response to the request from the first user, from a third user, and transmitting answer information generated on the basis of the response, to a user terminal of the second user.SELECTED DRAWING: Figure 3

Description

[Technical field]

[0001] The present invention relates to a service support system for supporting a specific service in a local community. [Background technology]

[0002] In Japan, where the aging of society is progressing, there is a demand for further improvement in the medical field and nursing care services. On the other hand, with the declining birthrate and aging population, it is becoming difficult to secure human resources to work in services in the local community, such as at-home nursing care services.

[0003] Therefore, technologies have been developed to reduce the burden on caregivers who provide care to care recipients at home.

[0004] For example, Patent Document 1 discloses a care support system that communicates with a care recipient through a dialogue device and outputs information about the dialogue to a caregiver in charge of the care recipient according to the analysis results of the content of the dialogue. This can reduce the burden on the caregiver in communicating with the care recipient. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Patent Publication No. 2021-162929 Summary of the Invention [Problem to be solved by the invention]

[0006] In certain services in the local community, for example, nursing care services, which are becoming increasingly important, the efficiency of nursing care service work is being improved by applying ICT to deal with the difficulty of securing human resources, but in the field of nursing care, there are cases where the recipients of nursing care services are unable to adapt to such ICT. Also, for example, from the perspective of the providers of nursing care services, there are limitations to maintaining the QOL of the recipients of care with only the current nursing care insurance covered services. Therefore, it is important for the entire community to support both the recipients of nursing care and welfare services and those who support the operation of these services.

[0007] Here, according to the technology described in Patent Document 1, it seems that by having a dialogue with the care recipient through a dialogue device, it is possible to apply ICT to support care services in an appropriate manner. However, in the care support system described in Patent Document 1, the dialogue with the care recipient is only conducted with a robot that makes standardized utterances, and only information about the dialogue is output to the caregiver. In this case, the care recipient cannot feel the warmth of a real human being in communication through the dialogue device, and a situation may arise in which the dialogue device, which is an ICT, cannot be used. In addition, the technology described in Patent Document 1 does not support services such as care and welfare in the local community by the entire community.

[0008] The purpose of the present disclosure is to provide technology that can provide optimal support to both those receiving a specified service in the local community and those supporting the operation of that service, thereby contributing to the local community in terms of nursing care, welfare, etc. [Means for solving the problem]

[0009] The service support system of the present disclosure is a system for supporting a specific service in a local community, and includes a server device that executes a process in response to a request from a first user who receives the service, and a terminal device configured to be able to interact with the first user. The terminal device includes an input unit that receives the request from the first user by voice, a communication unit that communicates with the server device and a user terminal of a second user who interacts with the first user via the terminal device, and an output unit that outputs the speech of the second user by voice. The server device also includes a control unit that executes the following operations: acquiring the request from the first user input via the terminal device; transmitting information about the request to a website accessible by a third user who is a user who may respond to the acquired request, or / and to the user terminal of the third user; acquiring a response from the third user to the request; generating response information to the request for the first user based on the acquired response; and transmitting the generated response information to the user terminal of the second user.

[0010] In the above service support system, the second user can smoothly accept a request from the first user by having a dialogue with the first user through a terminal device. Here, the second user is a user who has a dialogue with the first user through a terminal device, and is a user who acts like a concierge, accepting requests by being close to the first user in the form of a dialogue, and connecting the necessary response to the third user. This allows the first user to feel the warmth of a real human being in communication through the terminal device. In addition, the server device can generate answer information in response to a request from the first user by using the knowledge of the third user. Therefore, even if the second user himself does not have the knowledge to appropriately answer a request from the first user, he can answer the request from the first user based on the answer information generated by the support from the third user as described above. And, according to the service support system disclosed herein, it is possible to appropriately support both the first user who receives the service and the second user and the third user who support the operation of the service.

[0011] The control unit of the server device may further provide the second user and the third user with information for accessing a virtual conference room for discussing a response to the request from the first user in a virtual space via a network, and may obtain a response to the request from the third user during the discussion in the virtual conference room.

[0012] Furthermore, in this case, the control unit of the server device may further execute the following: recording a response from the third user to the request in minutes data that is data associated with the discussion in the virtual conference room and includes a non-fungible token that is tradable in a blockchain, and distributing the non-fungible token to the third user based on the degree of contribution of the response from the third user to the answer information.

[0013] In addition, in the service support system of the present disclosure, the control unit of the server device may further obtain the urgency of the request from the first user, and transmit information regarding the request in order of increasing urgency to a website accessible to the third user and / or a user terminal of the third user.

[0014] In addition, in the service support system disclosed herein, the control unit of the server device may acquire information regarding work seekers in the area where the service is provided to the first user, and further perform a matching process to match the work seekers as the second user, and in the matching process, match the work seekers as the second user based on a predetermined priority according to the handicap of the work seekers. Effect of the Invention

[0015] According to the present disclosure, it is possible to provide technology that can provide optimal support for both those receiving a specified service in the local community and those supporting the operation of that service, thereby contributing to the local community in terms of nursing care, welfare, etc. [Brief description of the drawings]

[0016] [Figure 1] 1 is a diagram showing a schematic configuration of a service support system in a first embodiment. [Diagram 2] FIG. 2 is a diagram showing in more detail the components of a server included in the service support system in the first embodiment, and also showing the components of a terminal device and a user terminal that communicate with the server. [Diagram 3] FIG. 2 is a diagram illustrating an example of an operational flow of the service support system in the first embodiment. [Figure 4] FIG. 2 is a diagram showing a schematic configuration of a service support system according to a first modified example of the first embodiment. [Diagram 5]FIG. 13 is a diagram showing in more detail the components of a user terminal of a third user included in the service support system in the first modified example of the first embodiment. [Figure 6] FIG. 11 is a diagram illustrating an example of an operation flow of the service support system in the first modified example of the first embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0017] Hereinafter, embodiments of the present disclosure will be described with reference to the drawings. The configurations of the following embodiments are merely examples, and the present disclosure is not limited to the configurations of the embodiments.

[0018] First Embodiment An overview of the service support system in the first embodiment will be described with reference to FIG. 1. FIG. 1 is a diagram showing a schematic configuration of the service support system in this embodiment. The service support system 100 according to this embodiment includes a network 200, a server 300, a user terminal 400, and a terminal device 500. The service support system of the present disclosure is a system that supports a specific service in the local community, and the server 300 executes processing in response to a request from a first user who is a user who receives the service. The above-mentioned service is, for example, a nursing care service.

[0019] The network 200 is, for example, an IP network. If the network 200 is an IP network, it may be wireless, wired, or a combination of wireless and wired. For example, in the case of wireless communication, the user terminal 400 may access a wireless LAN access point (not shown) and communicate with the server 300 via a LAN or WAN. Furthermore, the network 200 is not limited to these examples, and may be, for example, a public switched telephone network, an optical fiber line, an ADSL line, a satellite communication network, or the like.

[0020] The server 300 is connected to a terminal device 500 and a user terminal 400 via a network 200. For ease of explanation, one server 300, one terminal device 500, and three user terminals 400 are shown in Fig. 1, but it goes without saying that the present invention is not limited to this.

[0021] The server 300 may be any electronic device having a processing capability for arithmetic processing such as data acquisition, generation, and updating, and processing, such as a personal computer, a server, a mainframe, or other electronic device. That is, the server 300 may be configured as a computer having a processor such as a CPU or GPU, a main storage device such as a RAM or ROM, and an auxiliary storage device such as an EPROM, a hard disk drive, or a removable medium. The removable medium may be, for example, a USB memory or a disk recording medium such as a CD or DVD. The auxiliary storage device stores an operating system (OS), various programs, various tables, and the like.

[0022] In addition, the server 300 may appropriately use SaaS (Software as a Service), Paas (Platform as a Service), or IaaS (Infrastructure as a Service) provided by a cloud server, without providing software, hardware, an OS, etc., dedicated to the information processing system 100 of this embodiment.

[0023] The user terminal 400 may be any electronic device such as a mobile terminal owned by a user who uses the service support system 100, and may be, for example, a mobile terminal, a tablet terminal, a smartphone, a wearable terminal, a personal computer, or other terminal devices.

[0024] Next, the components of the server 300 will be mainly described in detail with reference to Fig. 2. Fig. 2 shows the components of the server 300 included in the service support system 100 in the first embodiment in more detail, and also shows the components of the terminal device 500 and the user terminal 400 that communicate with the server 300.

[0025] The server 300 has, as functional units, a communication unit 301, a storage unit 302, and a control unit 303, and can realize functions that match the predetermined purpose of each functional unit by loading a program stored in an auxiliary storage device into a working area of ​​a main storage device and executing the program, and controlling each functional unit through the execution of the program. However, some or all of the functions may be realized by hardware circuits such as ASIC and FPGA.

[0026] Here, the communication unit 301 is a communication interface for connecting the server 300 to the network 200. The communication unit 301 includes, for example, a network interface board and a wireless communication circuit for wireless communication. The server 300 is connected to the terminal device 500, the user terminal 400, and other external devices via the communication unit 301 so as to be able to communicate with them.

[0027] The storage unit 302 includes a main storage device and an auxiliary storage device. The main storage device is a memory in which the programs executed by the control unit 303 and data used by the control programs are expanded. The auxiliary storage device is a device in which the programs executed by the control unit 303 and data used by the control programs are stored. The storage unit 302 also stores data transmitted from the terminal device 500, the user terminal 400, etc., and stores request information from a first user, which will be described later. The server 300 acquires data transmitted from the terminal device 500, the user terminal 400, etc. via the communication unit 301.

[0028] The control unit 303 is a functional unit that manages the control performed by the server 300. The control unit 303 can be realized by an arithmetic processing device such as a CPU. The control unit 303 further includes five functional units: a first acquisition unit 3031, a first provision unit 3032, a second acquisition unit 3033, a generation unit 3034, and a second provision unit 3035. Each functional unit may be realized by executing a stored program by the CPU.

[0029] The first acquisition unit 3031 acquires request information input from the first user via the terminal device 500. Here, as described above, the first user is a user who uses the service support system 100 and receives nursing care services in the local community. The request information is, for example, a request for medical consultation regarding the health condition of the first user. The first acquisition unit 3031 stores the information transmitted from the terminal device 500 in the storage unit 302 of the server 300 as request information.

[0030] Here, the terminal device 500 in this embodiment has a communication unit 501, an input / output unit 502, and a storage unit 503 as functional units. The communication unit 501 is a communication interface for connecting the terminal device 500 to the network 200, and is configured to include, for example, a network interface board and a wireless communication circuit for wireless communication. The input / output unit 502 is a functional unit for outputting information transmitted from the outside via the communication unit 501, and inputting the information when transmitting the information to the outside via the communication unit 501. The storage unit 503 is configured to include a main storage device and an auxiliary storage device, similar to the storage unit 302 of the server 300.

[0031] The input / output unit 502 further includes a display unit 5021, an operation input unit 5022, and an image / audio input / output unit 5023. The display unit 5021 has a function of displaying various information, and is realized, for example, by an LCD (Liquid Crystal Display) display, an LED (Light Emitting Diode) display, an OLED (Organic Light Emitting Diode) display, or the like. The operation input unit 5022 has a function of accepting operation input from a user, and is specifically realized by soft keys or hard keys such as a touch panel. The image / audio input / output unit 5023 has a function of accepting input of images such as still images and videos, and is specifically realized by a camera using an image sensor such as a Charged-Coupled Devices (CCD), a Metal-oxide-semiconductor (MOS), or a Complementary Metal-Oxide-Semiconductor (CMOS). The image / audio input / output unit 5023 has a function of accepting input and output of audio, and is specifically realized by a microphone or a speaker.

[0032] The first user can activate the terminal device 500 configured in this manner by inputting voice (calling out) to the terminal device 500, and can input the above-mentioned request information, for example, by speaking a request for medical consultation regarding a health condition.

[0033] At this time, the second user can smoothly accept the request from the first user by having a dialogue with the first user through the terminal device 500. Here, the second user is a user who has a dialogue with the first user through the terminal device 500, who is a user who acts like a concierge, who is close to the first user in the form of a dialogue, accepts the request, and connects the necessary response to a third user described later. This allows the first user to feel the warmth of a real human being in communication through the terminal device 500. In addition, such a second user may be, for example, an elderly person or a physically disabled person who has difficulty moving physically, since the second user remotely uses his / her own user terminal 400 to dialogue with the first user through the terminal device 500. Then, by employing the second user from the local area for nursing care services for the first user in the local community, the local community as a whole can support services such as nursing care and welfare in the local community.

[0034] The first providing unit 3032 transmits the request information to a website accessible by the third user and / or to the user terminal 400 of the third user. Here, the third user is a user who can respond to the request acquired from the first user, and in the case where the request is for a medical consultation regarding the health condition of the first user, the third user is, for example, a doctor, a visiting doctor, a pharmacist, a care manager, a visiting care staff, etc. The first providing unit 3032 also has a function of transmitting the request information to the user terminal 400 of the second user.

[0035] Here, the user terminal 400 in this embodiment has a communication unit 401, an input / output unit 402, and a storage unit 403 as functional units. The communication unit 401 is a communication interface for connecting the user terminal 400 to the network 200, and is configured to include, for example, a network interface board and a wireless communication circuit for wireless communication. The input / output unit 402 is a functional unit for displaying information transmitted from the outside via the communication unit 401, and inputting the information when transmitting the information to the outside via the communication unit 401. The storage unit 403 is configured to include a main storage device and an auxiliary storage device, similar to the storage unit 302 of the server 300.

[0036] The input / output unit 402 further includes a display unit 4021, an operation input unit 4022, and an image / audio input / output unit 4023. The display unit 4021 has a function of displaying various information, and is realized, for example, by an LCD (Liquid Crystal Display) display, an LED (Light Emitting Diode) display, an OLED (Organic Light Emitting Diode) display, or the like. The operation input unit 4022 has a function of accepting operation input from a user, and is specifically realized by soft keys or hard keys such as a touch panel. The image / audio input / output unit 4023 has a function of accepting input of images such as still images and videos, and is specifically realized by a camera using an image sensor such as a Charged-Coupled Devices (CCD), a Metal-oxide-semiconductor (MOS), or a Complementary Metal-Oxide-Semiconductor (CMOS). The image / audio input / output unit 4023 has a function of accepting input and output of audio, and is specifically realized by a microphone or a speaker.

[0037] Then, the third user can use the user terminal 400 configured in this way to access the above website and view the requested information.

[0038] The second acquisition unit 3033 acquires a response from the third user to the request from the first user. Then, the generation unit 3034 generates answer information to the first user in response to the request based on the acquired response. Details of the processes executed by the second acquisition unit 3033 and the generation unit 3034 will be described later with reference to FIG. 3.

[0039] Then, the second providing unit 3035 transmits the generated answer information to the user terminal 400 of the second user. Then, the second user can answer the request from the first user while interacting with the first user via the terminal device 500 based on the acquired answer information.

[0040] Note that the control unit 303 executes the processes of the first acquisition unit 3031, the first provision unit 3032, the second acquisition unit 3033, the generation unit 3034, and the second provision unit 3035, thereby functioning as a control unit according to the present disclosure.

[0041] Here, the flow of operations of the service support system 100 in this embodiment will be described. Fig. 3 is a diagram illustrating the flow of operations of the service support system 100 in this embodiment. Fig. 3 illustrates the flow of operations between the server 300, the terminal device 500, and the user terminal 400 in the service support system 100 in this embodiment, and the processes executed by the server 300, the terminal device 500, and the user terminal 400.

[0042] In this embodiment, when a first user activates the terminal device 500 by inputting voice (calling out) to the terminal device 500, the information is transmitted to the user terminal 400 of the second user, and the second user uses the user terminal 400 to execute interactive access with the first user via the terminal device 500 (S101). During the interactive access, the terminal device 500 accepts a request input from the first user by voice (S102). Then, request information regarding the request from the first user is transmitted from the terminal device 500 to the server 300.

[0043] The server 300 acquires the request information transmitted from the terminal device 500 (S103). Then, the server 300 transmits information for accessing the website on which the acquired request information is posted as provided information to the user terminals 400 of the second and third users (S104).

[0044] Here, in this embodiment, as the above-mentioned provided information, information for accessing a virtual conference room for discussing a response to a request from a first user in a virtual space via the network 200 is also transmitted. Note that such a virtual conference room can be realized, for example, via a known predetermined application. Then, the server 300 transmits information such as a site address of the virtual conference room on the network 200, an ID and a password for entering the virtual conference room, etc. as the provided information. Then, the second user and the third user can enter the virtual conference room by starting a predetermined application preinstalled in the user terminal 400 and inputting the information transmitted from the server 300.

[0045] Then, when the user terminals 400 of the second user and the third user acquire the provided information transmitted from the server 300 in this way (S105), a conference is held in the above-mentioned virtual conference room to discuss the response to the request from the first user. In the virtual conference room, the participating users are displayed as user avatars. The users participating in such a conference are the second user and the third user (for example, a doctor, a visiting doctor, a pharmacist, a care manager, a visiting care staff member, etc.).

[0046] At this time, the second user and the third user can participate in the conference in the virtual conference room using the user terminal 400. The third user's speech in the virtual conference room is converted into text by performing voice recognition using a well-known technology, and text data is generated. Then, the text data is input to the user terminal 400 of the third user as response information (S106), and the server 300 acquires a response from the third user to the request information (S107).

[0047] Then, the server 300 generates answer information based on the acquired response information (S108) and transmits it to the user terminal 400 of the second user. At this time, the server 300, for example, displays the acquired response information from each third user in a virtual conference room, and encourages the third users participating in the conference to gather opinions or take a majority vote, thereby leading to an answer to the request from the first user, and generates answer information based on the obtained result. Here, the above-mentioned answer information is, for example, a prescription for medicine or a guide to an online medical examination by a doctor for the first user's physical ailment, a guide to home care or home nursing, etc.

[0048] According to this, in response to a request from a first user, answer information can be generated by utilizing the knowledge of the third user, who is an expert in each field. As described above, the second user is a user who acts like a concierge, accepting requests by interacting with the first user and connecting the third user with the necessary response. Therefore, even if the second user himself does not have the knowledge to appropriately respond to a request from the first user, answer information is generated with the support of the third user as described above. In other words, the service support system 100 can appropriately support, for example, a concierge (second user) who supports the operation of a nursing care service in a local community and an expert in each field (third user).

[0049] When the user terminal 400 of the second user acquires the answer information transmitted from the server 300 (S109), the second user uses the user terminal 400 to execute an interactive access with the first user via the terminal device 500 (S110). During the interactive access, the terminal device 500 outputs the answer information by voice to the first user (S111).

[0050] As a result, the first user can obtain a response to the request that is derived from the knowledge of an expert while feeling the warmth of a real person in communication via the terminal device 500. In other words, the service support system 100 can preferably support the first user who receives care services in the local community, for example.

[0051] The server 300 may further acquire the urgency of the request from the first user. In this case, for example, in the process of S102 shown in FIG. 3, when the terminal device 500 accepts the input of the request from the first user during the interactive access, the second user judges the urgency of the request from the first user. For example, if the first user is in such a poor condition that it is difficult to have an interaction, the second user may judge that the urgency of the medical consultation regarding the health condition is high, and if the medical consultation is preventive, the urgency may be low. Then, such a judgment by the second user is input to the user terminal 400 and transmitted to the server 300, and the server 300 acquires the urgency of the request from the first user.

[0052] Then, the server 300 transmits the provision information in the order of increasing urgency in the process of S104 shown in Fig. 3. In this way, the response information to the request is obtained in the order of increasing urgency, so that the first user who receives the service can be supported more appropriately. Also, the third user can give priority to the first user who is feeling unwell, for example.

[0053] According to the service support system 100 described above, it is possible to provide appropriate support for both the recipients of a given service in the local community and the parties supporting the operation of that service, thereby providing technology that can contribute to the local community in terms of nursing care, welfare, etc.

[0054] <Modification 1 of the First Embodiment> A service support system 100 in a first modified example of the first embodiment will be described with reference to Figs. 4 to 6. Fig. 4 is a diagram showing a schematic configuration of the service support system in this modified example. The service support system 100 according to this modified example includes a network 200, a server 300, a user terminal 400, a terminal device 500, and a distributed database 600 that manages data using a blockchain. In this modified example, the distributed database 600 manages minutes data that is linked to the agenda of a meeting to discuss responses to requests from a first user held in a virtual conference room and includes non-fungible tokens (Non-Fungible Tokens: NFTs) that are tradable in a blockchain.

[0055] As shown in FIG. 4, a user terminal 400 of a third user participates in a distributed database 600, and each terminal communicates directly as a node, so that the minutes data is managed as a distributed management ledger.

[0056] FIG. 5 is a diagram showing in more detail the components of the user terminal 400 of the third user included in the service support system 100 in this modified example.

[0057] As shown in FIG. 5, the user terminal 400 has a control unit 404 as a functional unit, and the control unit 404, which is a functional unit that manages the control performed by the user terminal 400, is further configured to have two functional units: an acquisition unit 4041 and an update unit 4042.

[0058] The acquisition unit 4041 acquires from the server 300 a blockchain in which agenda information of the above-mentioned conference held in the virtual conference room is recorded. Then, the acquisition unit 4041 stores the acquired blockchain in the storage unit 403 of the user terminal 400. In this way, the above-mentioned blockchain is distributed and managed by the user terminals 400 of the third users, and the minutes data is managed in the distributed database 600. The blockchain used in this modification is a blockchain that implements a contract function, for example, Ethereum. According to this, even in the absence of centralized management, the blockchain in which the minutes data is recorded is distributed and managed by the user terminal 400. According to this, by utilizing the advantages of the blockchain such as "chronological order" and "immutability", it is possible to evaluate the source of value by going back in time from the time when the true value of the contribution from the third user to the agenda of the above-mentioned conference was determined.

[0059] Furthermore, the acquisition unit 4041 acquires a response from a third user to the agenda of the meeting.

[0060] The update unit 4042 records the response acquired by the acquisition unit 4041 in the minutes data. More specifically, the update unit 4042 adds information about the response to the blockchain managed in a distributed manner by the user terminals 400 of the third users. Here, the user terminals 400 of the third users participating in the distributed database 600 can all be terminals with authority to update the blockchain. When a certain terminal among the user terminals 400 of the third users participating in the distributed database 600 performs an update to add information about the response to the blockchain, the update information is broadcast to the user terminals 400 of the other third users. That is, the minutes data for the agenda of the meeting is broadcast to all the user terminals 400 of the third users participating in the distributed database 600. Then, it becomes possible to record the history of all responses from the third users to the agenda of the meeting on a time axis, and the status of the meeting has traceability by a blockchain system that cannot be tampered with.

[0061] Here, the flow of operations of service support system 100 in this modified example will be described. Fig. 6 is a diagram illustrating the flow of operations of service support system 100 in this modified example. Fig. 6 describes the flow of operations between the components in service support system 100 in this modified example, and the processes executed by each component. Note that, in each process shown in Fig. 6, the same reference numerals are used for processes that are substantially the same as those shown in Fig. 3 above, and detailed descriptions thereof will be omitted.

[0062] In the example shown in Fig. 6, the server 300 generates a blockchain in which agenda information of a meeting for discussing a response to a request from a first user is recorded (S201). Then, this blockchain is transmitted to the user terminal 400 of the third user via the network 200. Then, the transmitted blockchain is stored in the user terminal 400 of the third user (S202).

[0063] Then, in the user terminal 400, responses from third users, such as opinions on the agenda of the meeting, agreement, opposition, etc., are recorded in the blockchain (S203). When such recording in the blockchain is performed, the updated information is broadcast to the user terminals 400 of other third users (S204).

[0064] Then, the server 300 acquires the above as response information from the third user (S205), and generates answer information based on this response information (S108).

[0065] This makes it possible to record the history of all responses from the third user to the agenda of the meeting to discuss the response to the request from the first user on a timeline, and the status of the meeting has traceability through the immutable blockchain system. Therefore, it becomes possible to evaluate the source of value of the contribution from the third user to the agenda of the meeting by going back in time from the point in time when the true value of the contribution was determined.

[0066] Furthermore, the server 300 will be able to distribute non-fungible tokens (NFTs) to third users based on the degree of contribution of the responses from such third users to the answer information.

[0067] <Modification 2 of the First Embodiment> The service support system 100 in the second modification of the first embodiment will be described below.

[0068] As described in the above description of the first embodiment, the second user uses his / her own user terminal 400 to remotely interact with the first user via the terminal device 500, and may be, for example, an elderly person or a physically disabled person who has difficulty moving around physically. By employing the second user from a local community to provide nursing care services to the first user, it is possible to support nursing care, welfare, and other services in the local community as a whole.

[0069] In this modification, the server 300 acquires information on job applicants in the area where nursing care services are provided to the first user. Here, the information on the job applicants is, for example, preregistered in each area. The server 300 can acquire the information on the job applicants by accessing the preregistered database.

[0070] Then, the server 300 executes a matching process to match the above job seekers as second users. At this time, the server 300 can match the above job seekers as second users based on a predetermined priority according to the handicap of the job seekers.

[0071] Here, the above priority can be determined according to the type of handicap of the job seeker, and the elderly who have difficulty in physical movement but tend to be familiar with the area can be set to a high priority in the above matching. Also, the physically disabled can have difficulty in physical movement but may excel at desk work, so the priority in the above matching can be set to the second highest after the elderly.

[0072] This allows elderly people and physically disabled people in the area to be actively employed as second users in the service support system 100, thereby enabling the entire local community to support services such as nursing care and welfare in the local community.

[0073] <Second embodiment> The service support system 100 in the second embodiment will be described below.

[0074] In the above-described first embodiment, an example in which the first user receives a nursing care service has been described. In contrast, in the service support system 100 according to the present embodiment, an example in which the first user receives a shopping service will be described.

[0075] In the operational flow of the service support system 100 according to this embodiment, in the process of S103 shown in FIG. 3, the server 300 acquires request information related to a request for proxy shopping from the first user.

[0076] Then, the server 300 transmits the provided information to the user terminals 400 of the second and third users in the process of S104 shown in Fig. 3. Here, the third user in this embodiment is, for example, a store staff member or a volunteer who does shopping on behalf of the user.

[0077] Then, the server 300 acquires a response from such a third user in a conference in a virtual conference room, for example, and generates answer information based on the response. Here, the answer information is, for example, the presence or absence of the product requested by the first user in a store, a schedule of shopping by volunteers, etc.

[0078] Furthermore, the service support system 100 described above can provide optimal support for both those receiving a given service in the local community and those supporting the operation of that service, thereby providing technology that can contribute to the local community in terms of nursing care, welfare, and the like.

[0079] <Other Modifications> The above embodiment is merely an example, and the present disclosure may be modified as appropriate without departing from the spirit and scope of the present disclosure. For example, the processes and means described in the present disclosure may be freely combined and implemented as long as no technical contradiction occurs.

[0080] Furthermore, the processing described as being performed by one device may be shared and executed by a plurality of devices. For example, the first acquisition unit 3031 and the first provision unit 3032 may be formed in a processing device separate from the server 300. In this case, the separate processing device is configured to be able to cooperate favorably with the server 300. Furthermore, the processing described as being performed by different devices may be executed by one device. In a computer system, the hardware configuration (server configuration) by which each function is realized can be flexibly changed.

[0081] The present disclosure can also be realized by supplying a computer program implementing the functions described in the above embodiments to a computer, and having one or more processors of the computer read and execute the program. Such a computer program may be provided to the computer by a non-transitory computer-readable storage medium connectable to the system bus of the computer, or may be provided to the computer via a network. Non-transitory computer-readable storage media include, for example, any type of disk, such as a magnetic disk (floppy disk, hard disk drive (HDD), etc.), an optical disk (CD-ROM, DVD disk, Blu-ray disk, etc.), a read-only memory (ROM), a random access memory (RAM), an EPROM, an EEPROM, a magnetic card, a flash memory, an optical card, and any type of medium suitable for storing electronic instructions. [Explanation of symbols]

[0082] 100 Service Support System 200 Network 300...Server 301 Communications Department 302...Storage section 303 Control section 400 User terminal 500 Terminal device

Claims

1. A system for supporting a specific service in a local community, the system including a server device that executes a process in response to a request from a first user who receives the service, and a terminal device that is configured to be able to interact with the first user, The terminal device an input unit that receives an input of the request from the first user by voice; a communication unit that communicates with a user terminal of a second user who is a user who has a dialogue with the first user via the terminal device and with the server device; an output unit that outputs speech content by the second user by voice; Equipped with The server device includes: obtaining the request from the first user input via the terminal device; Transmitting information about the acquired request to a website accessible by a third user who is a user capable of responding to the request and / or to a user terminal of the third user; obtaining a response from the third user to the request; and generating answer information for the first user in response to the request based on the acquired response; Transmitting the generated answer information to a user terminal of the second user; A control unit that executes Service support system.

2. The control unit of the server device providing the second user and the third user with information for accessing a virtual conference room for discussing a response to the request from the first user in a virtual space via a network; obtaining a response to the request from the third user during the discussion in the virtual conference room; The service support system according to claim 1 .

3. The control unit of the server device The method further executes recording a response from the third user to the request in minutes data associated with the discussion in the virtual conference room, the minutes data including a non-fungible token that is tradeable on a blockchain. The service support system according to claim 2.

4. The control unit of the server device and further distributing the non-fungible tokens to the third users based on a degree of contribution of the responses from the third users to the answer information. The service support system according to claim 3.

5. The control unit of the server device obtaining an urgency of the request from the first user; transmitting information about the request in descending order of urgency to a website accessible by the third user and / or a user terminal of the third user; The service support system according to claim 1 .

6. The control unit of the server device acquiring information about job seekers in a region where the service is provided to the first user; Further performing a matching process of matching the job seeker as the second user; In the matching process, the job applicant is matched as the second user based on a predetermined priority according to a handicap of the job applicant. The service support system according to claim 1 .

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