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Feedback keyword determining method and device

A technology of keywords and determining modules, applied in the Internet field, can solve problems such as poor problem positioning accuracy, keywords cannot reflect, and cannot reflect problems, etc., to achieve the effect of improving accuracy

Inactive Publication Date: 2015-07-15
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In the process of determining feedback keywords through the above method, using multiple keywords stored in advance often cannot reflect new problems. For example, a new voice function is launched in an application, and there is a problem that the voice can only be played halfway. This problem cannot be reflected by the existing keywords
In this way, the accuracy of problem location will be poor

Method used

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  • Feedback keyword determining method and device

Examples

Experimental program
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Embodiment 1

[0023] Embodiments of the present invention provide a method for determining feedback keywords, such as figure 1 As shown, the processing flow of the method may include the following steps:

[0024] Step 101, acquire multiple feedback texts.

[0025] Step 102, classify each feedback text according to the correlation degree of words between each feedback text.

[0026] Step 103, for each obtained class, according to the frequency of occurrence of each word contained in the feedback text in the class, among each word, determine the feedback keywords.

[0027] In the embodiment of the present invention, a plurality of feedback texts are obtained, and each feedback text is classified according to the correlation degree of words between each feedback text. The number of occurrences in the class, among these words, determine the feedback keywords, so that a new classification can be established in time for the emerging problems, and the corresponding feedback keywords can be deter...

Embodiment 2

[0029] An embodiment of the present invention provides a method for determining feedback keywords. The execution subject of the method may be any device with processing capability. Preferably, the execution subject may be a server set on the network side for user feedback analysis. In this embodiment, a detailed description of the solution is given by taking the executing subject as a server as an example, and the situation of other devices is similar, and will not be repeated in this embodiment.

[0030] The following will combine specific processing methods for figure 1 The processing flow shown is described in detail, and the content can be as follows:

[0031] Step 101, acquire multiple feedback texts.

[0032] Wherein, the feedback text may be information about the use of a certain product (such as a certain application program) fed back by the user, and the feedback information is in the form of text.

[0033] In implementation, after an application (such as instant me...

Embodiment 3

[0066] Based on the same technical idea, the embodiment of the present invention also provides a device for determining feedback keywords, such as figure 2 As shown, the device includes:

[0067] An acquisition module 210, configured to acquire multiple feedback texts.

[0068] The classification module 220 is configured to classify each feedback text according to the correlation degree of words between each feedback text.

[0069] The determining module 230 is configured to, for each obtained class, determine the feedback keywords among the words according to the occurrence times of each word contained in the feedback text in the class within the class.

[0070] Preferably, the classification module 220 is configured to:

[0071] The feedback texts are classified according to the degree of correlation of words among the feedback texts and the preset number of classifications.

[0072] Preferably, the determining module 230 is configured to:

[0073] Segment the feedback ...

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Abstract

The invention discloses a feedback keyword determining method and device and belongs to the technical field of internet. The feedback keyword determining method comprises the steps of acquiring a plurality of feedback texts, classifying the feedback texts according to the work relevancy of all feedback texts and determining feedback keywords in respective words according to the occurrence frequency of all words contained in the feedback texts in all obtained classifications. According to the feedback keyword determining method, the accuracy of problem location is improved.

Description

technical field [0001] The invention relates to the technical field of the Internet, in particular to a method and device for determining feedback keywords. Background technique [0002] With the rapid development of terminal technology, terminal devices such as personal computers, mobile phones, and smart TVs have been widely promoted and applied. The application programs used in the terminal equipment have also been rapidly developed, and the types are becoming more and more abundant, and the number is becoming larger and larger. [0003] After releasing a new application program or a new version of the application program, the developer of the application program generally conducts research and analysis on the usage of the application program. The corresponding approach is to obtain feedback from users through product forums, user uploads, Weibo and other channels, generally in the form of feedback text. Then classify the multiple feedback texts obtained according to th...

Claims

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Application Information

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IPC IPC(8): G06F17/30
Inventor 刘杰
Owner TENCENT TECH (SHENZHEN) CO LTD
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