Fault automatic processing method, device and equipment and storage medium for of household appliance

Abstract

The invention discloses a fault automatic processing method, a device and equipment and a storage medium for a household appliance. The method comprises the steps of: receiving operation data reportedby the household appliance, and analyzing faults of the household appliance according to the operation data; generating a remote detection instruction and sending the remote detection instruction back to the household appliance to carry out remote detection on the household appliance according to the remote detection instruction when it is analyzed that there is a fault in the household appliance; receiving a remote detection result sent by the household appliance; judging whether there is a fault in the household appliance or not according to the remote detection result; and if there is a fault in the household appliance, creating a maintenance order. According to the fault automatic processing method, the device and the equipment of the household appliance and the storage medium, automatic repairing request is realized, complexity of repair process and the operation is reduced, and fault reporting experience is improved.

Description

technical field [0001] The invention relates to the technical field of intelligent household appliances, in particular to a method, device, equipment and storage medium for automatic fault handling of household appliances. Background technique [0002] With the development of science and technology, the degree of intelligence of household appliances is getting higher and higher, and the functions are becoming more and more abundant. With the development of economy, household appliances are rapidly entering thousands of households. However, the higher the degree of intelligence and the richer the functions, the more complicated the system structure of household appliances, and the lower the reliability of the system. If the failure of household appliances cannot be discovered and dealt with in time, on the one hand, the vital interests of consumers will be lost, and on the other hand, it will have a very bad impact on the reputation of household appliance manufacturers. [0...

AI Technical Summary

Problems solved by technology

However, the higher the degree of intelligence and the richer the functions, the more complicated the system structure of household appliances, and the lower the reliability of the system.

If the failure of household appliances cannot be discovered and dealt with in time, on the one hand, the vital interests of consumers will be lost, and on the other hand, it will have a very bad impact on the reputation of household appliance manufacturers.

[0003] At present, after a home appliance fails, the common troubleshooting method is for the customer to call the after-sales service department for maintenance and warranty. For smart home appliances, this operation method is too cumbersome and requires manual confirmation of the type of failure and repair. , Poor repair experience

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