211 results about "Service department" patented technology

A system includes one or more wireless islands, one or more incident management applications, and one or more message management and routing (MMR) systems. Each MMR systems is configured to act as an intermediary for communication between one of the wireless islands and one or more of the incident management applications. One of the wireless islands includes a radio network. The radio network includes a plurality of remote sensor nodes (RSNs), and a gateway controller. An RSN of the plurality of RSNs is worn by ESS personnel, the gateway controller is mounted to an ESS vehicle, and the RSN is configured to wirelessly communicate with the gateway controller.

Systems and methods are provided for monitoring telephone calls that are placed on hold. The telephone calls may be between user electronic devices and call centers, such as customer service departments. In some embodiments, the electronic device can monitor an on-hold telephone call using a background process, which may free up a user interface of the electronic device for one or more non-phone-related tasks. The electronic device can monitor the telephone call for an indicator that a live operator is or will soon be present on the telephone call. Responsive to detecting the indicator, the electronic device can alert the user and allow the user to take control of the telephone call. In some embodiments, the electronic device can obtain information about the call center, such as expected on-hold wait-times, to determine whether an on-hold call should be monitored.

The invention provides a credible government administration data sharing network system based on a block chain. The system comprises service departments, an access layer and a block chain network, wherein the service departments perform information interaction with the block chain network via the access layer; the block chain network comprises a plurality of node servers, and the node servers arecorrespondingly connected with the service departments; the block chain network also comprises chain codes and a public account book based on the chain codes, wherein the public account book is used for dispersedly recording and storing the data of the service departments on the corresponding node servers, and each node server comprises the full amount of service data; the node servers are also separately connected with a management application platform used for interacting the data with the outside and a decryption server used for decrypting the data. The system provided by the invention hasthe advantages of high sate security, strong stability and high degree of opening.

A method and system for monitoring, controlling and diagnosing operation of a machine such as a business office machine including a facsimile machine, a copier, and a printer. When the speed of communication between the remote device and machine is not urgent, a connectionless mode of communication may be used. The form of connectionless communication is an electronic mail message transmitted over the Internet. However, when a condition needs urgent action, a direct connection is used for communication such as communication via a telephone or ISDN line. The information obtained from the machine is stored in one or more data bases within a company and information of the machine is shared between a service department, engineering and design department, manufacturing department, and marketing department. As communication over the Internet via electronic mail is not secure, the connectionless-mode messages transmitted using Internet electronic mail are encrypted.

The invention discloses a service quality monitoring platform and method of Internet of things based on big data. The monitoring platform comprises a data acquisition unit, a data processing unit, a service quality monitoring unit, an abnormality early warning unit and abnormality locating unit, wherein the data processing unit is used for establishing a two-level mapping relationship between a KPI and an abnormal cause; the service quality monitoring unit is used for calculating the dynamic threshold value of the key KPI of each cell, and generating an industry number key KPI report with hourgranularity; the abnormality early warning unit is used for comparing KPI data in the industry number key KPI report with a dynamic threshold value corresponding to a monitoring period, and outputting an abnormal user number; and the abnormality locating unit is used for locating the cause of KPI abnormality according to the confidence level of the mapping relationship. Through adoption of the service quality monitoring platform and method, real-time detection and location of service quality problems can be realized, and a service department is supported to grasp the service volume and activity of an Internet of Things card in time. Moreover, the information security risk is detected and evaluated in order to perform effective intervention immediately.

A method and system for monitoring, controlling and diagnosing operation of a machine such as a business office machine including a facsimile machine, a copier, and a printer. When the speed of communication between the remote device and machine is not urgent, a connectionless mode of communication may be used. The form of connectionless communication is an electronic mail message transmitted over the Internet. However, when a condition needs urgent action, a direct connection is used for communication such as communication via a telephone or ISDN line. The information obtained from the machine is stored in one or more data bases within a company and information of the machine is shared between a service department, engineering and design department, manufacturing department, and marketing department. As communication over the Internet via electronic mail is not secure, the connectionless-mode messages transmitted using Internet electronic mail are encrypted.

The present invention relates to a personalized travel route recommendation method based on tourist trust. Firstly, photo information with a geographical label and historical tourist information in a network are gathered, a large number of photo information is subjected to preprocessing, reliable interest point information is obtained, then a body database is constructed by using body-based modeling thought, interest point probability is predicted by using the mixed model of Markov and an subject, the travel route generation algorithm based on interest point heat is generated, and finally combined with a user trust weighted tourist route, a final route is recommended to a user. According to the method, the real travel information of users in a social network is fully utilized, a personalized travel route recommendation service can be effectively provided to the user, and the method has a good reference value for transportation service departments and travel agencies.

There is provided a method for auditing product damage claims by a warranty service department on consumer products subject to manufacturer warranty guidelines. The method comprises the steps of receiving a product damage claim on a consumer product from a consumer, detecting/downloading product impact sensor data from a product impact sensor on the consumer product, and determining the coverage available for a product damage claim under manufacturer warranty guidelines based upon a comparison of the product impact sensor data to a warranty level impact.

A computer control system and an intelligent management system is provided for a household Internet of Things. The intelligent management system includes an intelligent management server for a household Internet of Things system, control devices, in-house functional units, outside functional department servers and outside service department servers. The intelligent management server for the household Internet of Things system is wiredly or wirelessly communicated with the control device, the in-house functional units, the outside functional department servers and the outside service department servers respectively. According to embodiments, the system promptly and centrally controls the in-house functional units, and promptly communicates with the outside functional department servers and the outside service department servers, thus saving resources, consuming transparently, handling affairs quickly, facilitating service and ensuring security.

The invention discloses a railway electric service and communication signal integrated operation and maintenance system and method. The system comprises a railway signal comprehensive monitoring subsystem, an electric service workflow subsystem and a converged communication subsystem, wherein the railway signal comprehensive monitoring subsystem acquires monitoring data for transmitting to the electric service workflow subsystem; the electric service workflow subsystem generates work tasks for sending to the converged communication subsystem according to predefined electric service workflow rules and finishes the work tasks according to the decision information that a service terminal generates; the converged communication subsystem receives the work tasks for forwarding to a corresponding service terminals; and the service terminal generates the decision information for giving a feedback to the electric service workflow subsystem. By adopting the system and method provided by the invention, problems may be solved that signal equipment monitoring data cannot be monitored collectively due to decentralized management in railway electric service maintenance work, railway electric service maintenance management and electric service scheduling may be combined in a coordinated way, and multiple work such as the handling of railway electric service department alarm events, routine inspection and maintenance, plan task construction and the like may be handled in a standardized and high efficient manner.

The invention provides an online vehicle washing queuing system. According to the online vehicle washing queuing system, reservation queuing requests are sent by mobile terminals to a server, a real-time queuing number list is sent to the mobile terminals by the server according to the reservation queuing requests, and the real-time queuing number list is generated according to the reservation queuing requests of the mobile terminals received by the server and the information of vehicles arriving a store. Queuing for vehicle washing is reserved by vehicle washing-needing users through the mobile terminals to the server, the real-time queuing number list is formed by the server according to the reservation queuing requests, the list is sent to the mobile terminals, so service conditions of each store can be queried by the vehicle washing-needing users, online queuing is carried out, queuing sequence of the washing-needing users at one store can be queried, and the vehicle washing condition of the present store is mastered; the quantity of washing-needing vehicles and the time can be known by the vehicle washing-needing users and washing service providing stores, so the vehicle washing-needing users are made to arrive the store in time, queuing for long time for vehicle washing in the store can be avoided, the time of two parties can be saved, and road occupation caused by vehicle washing field queuing can be avoided.

The invention provides a device and a method for forecasting freezing on the surface of a ground plane based on a multisensor. The device comprises a simulated plane wing, multiple temperature sensors, a temperature signal conditioning board, a humidity sensor, a humidity signal conditioning board, a wind speed sensor, an RS-485 serial communication interface and a computer system. In the device and method for forecasting freezing on the surface of the ground plane based on the multisensor provided in the invention, ice and snow weather forecast data of the airport region are combined with factors such as surface temperature of ground objects, atmosphere humidity and wind speed and the like to be served as input of mathematical model of the freezing forecast on the surface of the ground plane; the probability of freezing currently and in a short time in the future can be obtained through neural network forecast algorithm, therefore a short-time forecast can be conducted on freezing on the surface of the ground plane in the small region of the airport, timely monitoring can be carried out on the overnight planes on the parking apron so as to give freezing early warning signals in advance, thus being convenient for ground service departments in the airport to carry out deicing work in advance.

A system and method for enhancing revenue of vehicle dealerships by increasing both the number of service appointments made by customers at the dealership as well as the number of those appointments which are kept by customers. A computer automated, Internet-based method is provided for supervising the appointment making and the service providing process at vehicle service locations. Service department activity at multiple service locations maintained by a single dealership or by multiple dealerships can be monitored so that material and labor resources can be efficiently allocated and managed between the multiple locations.

The invention relates to a system and method for estimating the failure risk of a household appliance. A household appliance failure pre-diagnosis system server is compared with a preset failure risk estimating model through self information uploaded by the household appliance and household environment information detected by a household environment detection system, whether the household appliance has the failure risk is judged, and if yes, the information and failure causes of the household appliance with the failure risk are sent to a user and an after-sales service department. On one hand, the user can timely discover the failure risk of the household appliance and deal with the failure risk timely in order to reduce repairing cost and shorten repairing time, and meanwhile, energy consumption caused by the failure risk in the rime range can be lowered. On the other hand, the after-sales service department can timely discover problems and provide after-sales service for the user timely in order to improve the degree of satisfaction of the user.

The invention relates to a distributed call center system which conducts the management by using regions as units, and a method which conducts the traffic distributed transfer through using the system. The system comprises a calling service terminal which is set according to regions, a switch and a monitor terminal which controls the traffic distributed transfer of the calling service terminal. The traffic distributed transfer comprises the following steps firstly detecting the local seated condition by the local monitor service department, secondly, sending the application of the seat spillover traffic to the local CTI service department by the local monitor service department, thirdly, sending the application of the seat spillover traffic to the monitor terminal by the local CTI service department, distributing the traffic resource by the monitor terminal, and finally transferring the application of the traffic to the calling terminal which set by a empty region by the local CTI service department according to the distributed information of the traffic resource which is sent by the monitor terminal through the switch. The distributed call center system of the invention has a simple structure, a reasonable design and a proper method, which has a high practical value.

The invention discloses a block chain-based service information collaboration method, a service system and an alliance chain. The method comprises the following steps that: a query request submitted by a user is received, and stored query information associated with the query request is extracted; a shared data form is produced; the shared data form is signed by using a stored private key, the shared data form is diffused into an alliance chain, so that a node receiving the shared data form verifies the signature of the shared data form by using a public key, and adds query information associated with the query request and stored in the node into the shared data form; after all service systems in the alliance chain add the query information into the shared data form, the service systems participate in the consensus authentication of the query information in the shared data form; after the consensus authentication is completed, a complete data form subjected to the consensus authentication is obtained; and query information in the complete data form is fed back to the user. With the method of the invention adopted, information resource sharing and data integration between service departments can be realized, and the security of the service departments is improved.

The invention provides a method and a system for quickly positioning line loss of a low-voltage transformer region. The system comprises a mobile electric energy meter, a line loss analyzer and a mobile terminal. The method comprises the steps of acquiring a transformer region topological relation between a transformer in the low-voltage transformer region and each branched box by the lien loss analyzer; acquiring power consumption data of a plurality of transformer regions and users through the mobile electric energy meter; and finally integrating the data by the mobile terminal, performing calculation for obtaining the branch line loss rate of each branched box branch line, and realizing accurate positioning of the abnormal line loss branch of the low-voltage transformer region. According to the method and the system, a remote transmission mode is utilized; the mobile terminal realizes closed-loop management on a whole process which comprises work order task starting, field diagnosispositioning and reporting to a service department, thereby realizing higher management efficiency. Different from existing technology in which only integral line loss management can be performed on the integral transformer region, the method and the system have advantages of calculating each branch line loss in the transformer region, realizing quick positioning of the abnormal line loss of the high-loss transformer region, supplying each branch power consumption distribution condition, and effectively improving transformer region line loss treatment level by an electric power management department.

The invention provides a line loss multi-source diagnosis method and system based on correlation analysis. The method comprises following steps of according to acquired basic device information, acquisition information and connection information of a power grid, analyzing key factors influencing line losses so as to obtain a multi-factor clustering analysis result; inputting a multi-data source set, carrying out source end system long link transmission, by use of a preset diagnosis rule, carrying out multi-source connection diagnosis and outing a multi-source connection diagnosis result; setting a line loss rate index abnormal threshold, and using a correlation coefficient method to carry out dynamic diagnosis on wiring and line loss index abnormities in courts; and according to the multi-factor clustering analysis result and the multi-source connection diagnosis result, by combining a physical solid-state factor and a dynamic statistical factor influencing the line losses, carrying out correlation analysis composite diagnosis on the line losses of the power grid. According to the invention, line loss management efficiency of source end service departments of the power grid can beeffectively improved.

The invention discloses a full process tracing system and method based on an RFID for luggage. The system includes a luggage strip printer, a first RFID reading device, a second RFID reading device, athird RFID reading device and a fourth RFID reading device; the luggage strip printer has an RFID reading and writing function and used for writing luggage information onto an RFID label and printinga luggage strip with the RFID label; the first RFID reading device is arranged on a luggage transportation sorting line and used for obtaining classification information of the luggage; the second RFID label reading device is arranged in a luggage loading and sorting area and used for obtaining the loading information of the luggage; the third RFID reading device is used for obtaining the boarding information of the luggage; the fourth RFID reading device is arranged in a destination airport. By adopting the system, a service department of an airport and a service department of an airline canavoid dispute caused by luggage loss and wrong transportation.

The invention discloses a community health care system and method based on a digital television set. The community health care system comprises a community health care system digital television client-side, a community health care system server, a community health care system health service department client-side and a community health care system management platform. The community health care system digital television client-side is formed by an intelligent set-top box and the digital television set. The community health care system server is formed by an identity authentication module, a scheduling module and a database module. The community health care system health service department client-side is composed of WEB pages. The community health care system management platform is used for managing the system server through the WEB pages. According to the community health care system and method, on-line community health care query and interaction services can be provided for residents based on the digital television set.

The invention provides a blacklist processing method and system. The blacklist processing method includes: acquiring blacklist information generated during each of service flows of an enterprise, wherein the blacklist information includes identify identifications of blacklists and causes of the blacklists; determining a processing manner corresponding to every blacklist information in service stages of different service flows; and associating the blacklist information and the processing manner corresponding to the blacklist information in the service stages of the different service flows to a blacklist sharing database, and allowing each of the service flows to share the processing manner corresponding to every blacklist information in different service stages in the blacklist sharing database. Based on the blacklist processing method, the blacklists generated during each service flow of the enterprise can be managed uniformly, the standardized blacklist sharing database is established, and then all the service departments of the enterprise can call the blacklist sharing database, and joint defense and joint control of the enterprise for the blacklists can be achieved.

The invention discloses a second-hand house transaction system and method based on 5G architecture and a block chain, and the system comprises a service platform which is used for generating a secretkey, carrying out the identity registration of a user, carrying out the recognition of communication equipment and user operation, and carrying out the on-line publishing of information; The 5G platform is used for dynamic information acquisition of a user and operation of a block chain and an intelligent contract, and the 5G platform and the service platform communicate with each other; And the distributed data interface is used for communicating the 5G platform with an external system of a related service department in the transaction process of the second-hand room, and the distributed datainterface is arranged at one end of the external system. The method comprises the steps of grass-growing house buying and selling contract checking, qualification checking, deposit or collection account appointing, account passing confirmation and account passing procedure checking. The method has the advantages that through the combination of the existing 5G technology and the block chain technology, the problems of authenticity of house source information and trust between buyers and sellers in the existing second-hand house transaction process are solved.

The invention discloses a voice recognition method and device, computer equipment and a storage medium. The method comprises the steps that if an outbound operation of a service agent is monitored, anequipment identifier and voice data of the service agent are acquired; the service department to which the service agent belongs is determined; a service text template corresponding to the service department is acquired; voice recognition is conducted on the voice data to obtain a real-time voice text; a matching result is obtained by conducting text matching on the service text template and thereal-time voice text in real time; and a corresponding early warning measure is executed according to the matching result. Real-time monitoring on voice in the outbound process of the service agent isachieved, nonstandard terminologies can be discovered in time, early warning can be conducted, and therefore the monitoring timeliness is guaranteed; and in addition, due to the fact that the outbound operation does not need to be monitored by manually listening to and analyzing a record, time is saved, and the monitoring efficiency is improved.

An integrated citizen card system comprising a management system, a data exchange platform, an exchange centre database and a citizen card website for the integrated citizen card is disclosed, and an exchange and information terminal , a charge payment platform and a charging terminal for the citizen card established in the management or service department form a operating system; the data exchange platform is the information exchange shared service platform; unified data standard is established; the information exchange shared service platform is used for various social management or service departments to load, update the shared information as a transmission channel, for various social management or service departments to exchange information as a transmission channel and an interface, for the citizens to accept various social management services as an unified identity authentication platform, and for updating and dispensing the information to the information systems of relevant social management service departments.