A method, system, electronic device and storage medium for outgoing calls

Abstract

The present application discloses an outbound telephone method, system, electronic device and storage medium. The method includes: obtaining outbound telephone parameters, and calculating the agent release rate according to the outbound telephone parameters; Parameters and the seat release rate predict the number of outbound calls, and complete the outbound call operation according to the number of outbound calls; assign the connected calls to the seats. The telephone outbound method provided by this application predicts the number of outbound calls through the agent release rate and the telephone outbound parameters, and automatically completes the outbound call operation according to the predicted number of outbound calls. The agent does not need to judge whether each call is successful or not, ensuring transfer Every call to the agent is successfully answered, and there is no need to waste ineffective waiting and calling, which improves the efficiency of the agent's outbound calls. In the case of the same amount of outbound tasks, fewer agents are required, which reduces the operating cost of the call center.

Description

technical field [0001] The present application relates to the technical field of call systems, and more particularly, to a method, system and electronic device for outgoing telephone calls and a storage medium. Background technique [0002] With the rise of the telephone network, more and more enterprises contact their customers by telephone. There are many advantages of telemarketing, such as meeting customer needs, improving efficiency and increasing revenue, unified sales and improving brand image. [0003] The call method in the prior art is a preview outbound call, that is, the call process is initiated by an operator on the agent terminal. The management terminal pushes the numbers that need to be dialed out to the operator's agent terminal according to the preset push strategy. Each agent terminal can display the call record set that the operator needs to make outbound calls. information, the operator manually clicks to call to make an outgoing call. [0004] Becau...

AI Technical Summary

Problems solved by technology

[0004] Because the original customer information obtained by the enterprise, that is, the telephone record set, is often not very accurate, there are many wrong numbers, empty numbers, answering machine numbers, fax numbers, etc., so there will be no one answering, not in the service area, etc. There are many invalid states such as shutdown and downtime, which will cause a lot of time of the agent to be wasted on these invalid calls

As a result, the efficiency of outbound calls by agents is low, requiring a large number of agents and a long cycle to complete an outbound call task, which increases the operating cost of the call center

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