Method for solving problem that driver cannot contact passenger

A technology that cannot be contacted and solved. It is applied in the field where drivers cannot contact passengers. It can solve problems such as inability to release, high cost, and drivers cannot serve orders, etc., to achieve the effect of reducing troubles, reducing labor costs, and improving autonomous operation capabilities.

Pending Publication Date: 2021-09-17
首约科技(北京)有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] In the online car-hailing industry, the communication between drivers and passengers is one of the essential functions of the online car-hailing industry. After placing an order, the passenger binds the driver, and the driver picks up the driver according to the procedure. Due to subjective or objective reasons, the driver cannot contact the passenger, resulting in the driver being unable to serve the order and being locked by the order and unable to release it, resulting in the inability to operate efficiently. The solution for the driver is through the incoming customer service, and the customer service application is to contact the passenger to verify whether the passenger is still using the car. Customer service personnel need to call the passenger to confirm whether the passenger is connected to the phone or not to continue using the car. The process is long and the cost is high

Method used

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  • Method for solving problem that driver cannot contact passenger

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Embodiment Construction

[0033] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0034] Such as figure 1 As shown, a solution to the driver’s inability to contact passengers, the solution includes: the online car-hailing platform includes a variety of scenarios for car use; specifically includes: instant car use, reservation car use. In various scenarios of online car-hailing, there will be the following abnormal communication between drivers and passengers. The subjective judgment of the driver’s responsibility and the offline process of ...

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Abstract

The invention relates to a method for solving the problem that a driver cannot contact a passenger, wherein online car-hailing platform comprises a plurality of scene car-hailing modes. The method includes: acquiring a car-hailing order which is initiated by a driver and is incapable of continuing service due to'incapable of contacting passengers'; and judging whether the order can be automatically cancelled or not according to the scene car using mode of the car-hailing order and the order state; and providing the processing flows under different scenes. By means of the method, the trouble of a driver is reduced, the autonomous operation capability is improved, and the labor cost of a company is reduced.

Description

technical field [0001] The invention relates to the technical field of online car-hailing services, in particular to a solution for drivers unable to contact passengers. Background technique [0002] In the online car-hailing industry, the communication between drivers and passengers is one of the essential functions of the online car-hailing industry. After placing an order, the passenger binds the driver, and the driver picks up the driver according to the procedure. Due to subjective or objective reasons, the driver cannot contact the passenger, resulting in the driver being unable to serve the order and being locked by the order and unable to release it, resulting in the inability to operate efficiently. The solution for the driver is through the incoming customer service, and the customer service application is to contact the passenger to verify whether the passenger is still using the car. Customer service personnel need to call the passenger to confirm whether the pas...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q50/10G06Q30/06G06Q50/30
CPCG06Q50/10G06Q30/0633G06Q50/30
Inventor 孙天宇于丹萍
Owner 首约科技(北京)有限公司
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