Method and device for reporting online banking usage problems based on U-Shield

Abstract

The present invention discloses a method and device for reporting problems in online banking based on U-shield, which can be used in the financial field or other technical fields. The method includes: collecting the operations of customers on the online banking page; generating an online banking operation log according to the operations; upon receiving the problem reporting instruction sent by the customer, sending the image of the current online banking page, the source code of the current online banking page and the online banking operation log to the bank system, so that the bank system personnel can attribute the problem according to the image of the current online banking page, the source code of the current online banking page and the online banking operation log. The present invention helps the bank system personnel to determine the cause of the problem more accurately and quickly, and solves the technical problem that the customer of the prior art describes the problem through text, which makes it impossible for the bank system personnel to accurately attribute the problem.

Description

Technical Field

[0001] The present invention relates to the technical field of online banking, and in particular to a method and device for reporting online banking usage problems based on U-Shield. Background Art

[0002] With the increasing popularity of the Internet, the continuous expansion of banking services, and the convenience of online banking, more and more customers will choose to use online banking to handle business. Among them, corporate online banking is a common channel for customers. In the process of using online banking, customers will always encounter some special error scenarios and problems. When these problems and scenarios are described in words to bank system personnel for analysis, they are often not described in detail or have deviations in understanding, which affects the analysis and judgment of the problem and delays the timely resolution of the problem. The existing technology lacks a more accurate method for analyzing the operational problems encountered by customers when using online banking. Summary of the invention

[0003] In order to solve the technical problems in the above-mentioned background technology, the present invention proposes a method and device for reporting online banking usage problems based on U-Shield.

[0004] In order to achieve the above object, according to one aspect of the present invention, a method for reporting online banking usage problems based on U-Shield is provided, the method comprising:

[0005] Collect customers' operations on online banking pages;

[0006] Generate an online banking operation log according to the operation;

[0007] When receiving the problem reporting instruction sent by the customer, the image of the current online banking page, the source code of the current online banking page and the online banking operation log are sent to the bank system, so that the bank system personnel can attribute the problem based on the image of the current online banking page, the source code of the current online banking page and the online banking operation log.

[0008] Optionally, the online banking operation log includes: operation time, operation page identification information and operation content information.

[0009] Optionally, the collecting of the customer's operations on the online banking page specifically includes:

[0010] If the customer is currently using an online banking system and is logged in to the online banking system, the customer's operations on the online banking page are collected.

[0011] Optionally, the method for reporting problems with online banking based on the U-Shield further includes:

[0012] Receive the problem handling suggestions sent by the banking system, and visually display the problem handling suggestions to the customer.

[0013] Optionally, the problem reporting instruction is sent by the customer by pressing a reporting button set on a U-shield.

[0014] In order to achieve the above object, according to another aspect of the present invention, a device for reporting problems in online banking use based on a USB shield is provided, the device comprising:

[0015] Operation monitoring module, used to collect customer operations on online banking pages;

[0016] A log recording module, used to generate an online banking operation log according to the operation;

[0017] The log reporting module is used to send the image of the current online banking page, the source code of the current online banking page and the online banking operation log to the bank system when receiving the problem reporting instruction sent by the customer, so that the bank system personnel can attribute the problem according to the image of the current online banking page, the source code of the current online banking page and the online banking operation log.

[0018] In order to achieve the above-mentioned purpose, according to another aspect of the present invention, a computer device is also provided, including a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein when the processor executes the computer program, the steps in the above-mentioned method for reporting online banking usage problems based on U-Shield are implemented.

[0019] In order to achieve the above-mentioned purpose, according to another aspect of the present invention, a computer-readable storage medium is further provided, wherein the computer-readable storage medium stores a computer program, and when the computer program is executed in a computer processor, the steps in the above-mentioned method for reporting online banking usage problems based on U-Shield are implemented.

[0020] The beneficial effects of the present invention are as follows: the present invention collects the operations of the customer on the online banking page and generates an online banking operation log. When the customer reports a problem, the image of the current online banking page, the source code of the current online banking page and the online banking operation log are sent to the bank system, so that the bank system personnel can more accurately and quickly determine the cause of the problem according to the customer's operations on the online banking page, thereby solving the technical problem in the prior art that the customer describes the problem through text, which makes it impossible for the bank system personnel to accurately perform attribution analysis on the problem. BRIEF DESCRIPTION OF THE DRAWINGS

[0021] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the following briefly introduces the drawings required for use in the embodiments or the prior art descriptions. Obviously, the drawings described below are some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without creative work. In the drawings:

[0022] Figure 1 This is a first flow chart of a method for reporting online banking usage problems based on U-Shield according to an embodiment of the present invention;

[0023] Figure 2 This is an application scenario diagram of a method for reporting online banking usage problems based on U-Shield according to an embodiment of the present invention;

[0024] Figure 3 It is a structural block diagram of an apparatus for reporting problems in online banking use based on U-Shield according to an embodiment of the present invention;

[0025] Figure 4 This is a second flow chart of the method for reporting online banking usage problems based on U-Shield according to an embodiment of the present invention;

[0026] Figure 5 It is a schematic diagram of a computer device according to an embodiment of the present invention. DETAILED DESCRIPTION

[0027] In order to enable those skilled in the art to better understand the scheme of the present invention, the technical scheme in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work should fall within the scope of protection of the present invention.

[0028] Those skilled in the art will appreciate that embodiments of the present invention may be provided as methods, systems, or computer program products. Therefore, the present invention may take the form of a complete hardware embodiment, a complete software embodiment, or an embodiment combining software and hardware. Moreover, the present invention may take the form of a computer program product implemented on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) containing computer-usable program code.

[0029] It should be noted that the terms "including" and "having" and any variations thereof in the specification and claims of the present invention and the above-mentioned drawings are intended to cover non-exclusive inclusions. For example, a process, method, system, product or apparatus comprising a series of steps or units is not necessarily limited to those steps or units clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or apparatus.

[0030] It should be noted that, in the absence of conflict, the embodiments of the present invention and the features in the embodiments can be combined with each other. The present invention will be described in detail below with reference to the accompanying drawings and in combination with the embodiments.

[0031] It should be noted that the method and device for reporting online banking usage problems based on U-Shield of the present invention can be used in the financial field, and can also be applied to other technical fields.

[0032] The present invention provides a device for recording client logs and reporting based on U shield, the purpose of which is to clearly know the customer's current operation records and transaction logs when receiving corporate online banking customer consultation questions on a daily basis, so as to facilitate bank system personnel to reproduce and analyze problems in a test environment, improve analysis efficiency, reduce analysis time, and gain customer trust.

[0033] Figure 2 : is an application scenario diagram of the method for reporting online banking usage problems based on U-Shield according to an embodiment of the present invention, such as Figure 2 As shown, when a customer conducts a corporate network transaction, the U-Shield collects the customer's operations on the online banking page and generates an online banking operation log, which is saved on the U-Shield. The customer can choose whether to report the problem. If the customer wants to report the problem, the customer can press the report button set on the U-Shield, and the U-Shield will send the online banking operation log to the bank system according to the preset transmission path. Then the bank system personnel can attribute the problem based on the online banking operation log.

[0034] Figure 1 This is the first flow chart of the method for reporting online banking usage problems based on U-Shield in an embodiment of the present invention, and the implementation entity may be Figure 2 The USB shield in Figure 1 As shown, in one embodiment of the present invention, the method for reporting online banking usage problems based on U-Shield of the present invention includes steps S101 to S103.

[0035] Step S101, collecting the customer's operations on the online banking page.

[0036] In the embodiment of the present invention, the operation monitoring module set in the U shield is used to collect various operations of customers on the online banking page, mainly click event operations, and trigger the log recording module to generate an online banking operation log after collection.

[0037] In one embodiment of the present invention, the step of collecting the customer's operations on the online banking page is specifically: if the customer is currently using the online banking system and the customer is logged in to the online banking system, then collecting the customer's operations on the online banking page.

[0038] In the embodiment of the present invention, the operation monitoring module has two main functions: one is to monitor whether the system used by the customer is the corporate online banking system (online banking system); the other is to monitor the various operations performed by the customer on the online banking page after logging into the online banking system, mainly click events, and trigger the log recording module to record and generate logs.

[0039] Step S102: Generate an online banking operation log according to the operation.

[0040] In the embodiment of the present invention, the log recording module in the U shield is used to generate an online banking operation log according to the customer's operations on the online banking page, and store it in the U shield.

[0041] In one embodiment of the present invention, the online banking operation log includes: operation time, operation page identification information, and operation content information. In an embodiment of the present invention, each piece of data in the online banking operation log includes data items such as operation time, operation page identification information, and operation content information. Optionally, the operation page identification information may be an online banking page name or an online banking page number.

[0042] Step S103, when receiving the problem reporting instruction sent by the customer, the image of the current online banking page, the source code of the current online banking page and the online banking operation log are sent to the bank system, so that the bank system personnel can attribute the problem according to the image of the current online banking page, the source code of the current online banking page and the online banking operation log.

[0043] In one embodiment of the present invention, the problem reporting instruction is sent by the customer by pressing a reporting button set on the U-shield.

[0044] In one embodiment of the present invention, when a user encounters a problem or an error when performing operations such as transactions on an online banking page, the user can choose to press a reporting button set on the U-Shield to report the problem. When reporting the problem, the U-Shield sends the image of the online banking page where the problem or error occurs, the source code of the current online banking page, and the online banking operation log stored in the U-Shield to the bank system, so that the bank system personnel can attribute the problem more accurately and efficiently.

[0045] In one embodiment of the present invention, when this step receives a problem reporting instruction, it first collects an image of the current online banking page and obtains the source code of the current online banking page, and then packages the image of the current online banking page, the source code of the current online banking page and the online banking operation log together and sends them to the bank system through a fixed interface.

[0046] The present invention collects the operations of customers on the online banking page and generates an online banking operation log. When the customer reports a problem, the image of the current online banking page, the source code of the current online banking page and the online banking operation log are sent to the bank system, so that the bank system personnel can more accurately and quickly determine the cause of the problem according to the customer's operations on the online banking page, thereby solving the technical problem in the prior art that the customer describes the problem through text, which makes it impossible for the bank system personnel to accurately perform attribution analysis on the problem.

[0047] In one embodiment of the present invention, the U-Shield-based online banking usage problem reporting method of the present invention further includes: receiving problem handling suggestions sent by the bank system, and visually displaying the problem handling suggestions to the customer.

[0048] Figure 4 is a second flow chart of the method for reporting online banking usage problems based on U-Shield according to an embodiment of the present invention. Figure 2 As shown, in a specific embodiment of the present invention, the method for reporting online banking usage problems based on U-Shield of the present invention specifically includes steps S201 to S207.

[0049] Step S201: The customer inserts the USB key into the computer and logs into the corporate online banking system.

[0050] Step S202: The U-Shield detects that the customer is using the corporate online banking system, and calls up the operation monitoring module to start collecting the user's operations on the online banking interface.

[0051] Step S203: The customer performs transactions and other operations on the corporate online banking normally.

[0052] Step S204: The operation monitoring module calls up the log recording module to record the detailed information of the customer's transaction and other operations in the form of a log on the U shield and save it.

[0053] Step S205: When the customer encounters a problem or finds an error during a transaction or other operation.

[0054] Step S206: The customer can decide whether to report the problem or error to the bank system. If so, proceed to step S207. If not, proceed to step S203 and continue to use the corporate online banking to conduct transactions and other operations.

[0055] Step S207: The customer presses the report button of the U-Shield to generate a corresponding question, and reports the log to the bank system through the built-in request link of the U-Shield.

[0056] In order to solve the problem that the staff of the banking system cannot fully understand the problems reported by customers, which leads to slow processing time, the present invention provides a method for recording customer operation logs and reporting based on U shield, which collects and records the transaction information of customers on the client, saves it on the U shield, and can report it to the banking system autonomously. The advantages of the present invention are as follows:

[0057] 1. The banking system can obtain detailed log information, which makes problem analysis more convenient and faster;

[0058] 2. Customers' daily transactions will not be affected, and reporting problems is convenient and quick;

[0059] 3. Since the environment in which each customer uses the online banking system cannot be guaranteed and it is even possible that the customer uses it in an Internet cafe, recording the log on the U-Shield can ensure data security and protect customer privacy.

[0060] It should be noted that the steps shown in the flowcharts of the accompanying drawings can be executed in a computer system such as a set of computer executable instructions, and that, although a logical order is shown in the flowcharts, in some cases, the steps shown or described can be executed in an order different from that shown here.

[0061] Based on the same inventive concept, an embodiment of the present invention also provides an online banking usage problem reporting device based on U-Shield, which can be used to implement the online banking usage problem reporting method based on U-Shield described in the above embodiment, as described in the following embodiment. Since the principle of solving the problem by the online banking usage problem reporting device based on U-Shield is similar to that of the online banking usage problem reporting method based on U-Shield, the embodiment of the online banking usage problem reporting device based on U-Shield can refer to the embodiment of the online banking usage problem reporting method based on U-Shield, and the repeated parts will not be repeated. As used below, the term "module" can be a combination of software and / or hardware that implements a predetermined function. Although the device described in the following embodiments is preferably implemented in software, the implementation of hardware, or a combination of software and hardware, is also possible and conceived.

[0062] Figure 3 : is a structural block diagram of an apparatus for reporting problems in online banking use based on U-Shield according to an embodiment of the present invention. Figure 3 As shown, the U-Shield-based online banking usage problem reporting device of the embodiment of the present invention includes:

[0063] Operation monitoring module 1, used to collect customer operations on the online banking page;

[0064] Log recording module 2, used to generate online banking operation log according to the operation;

[0065] The log reporting module 3 is used to send the image of the current online banking page, the source code of the current online banking page and the online banking operation log to the bank system when receiving the problem reporting instruction sent by the customer, so that the bank system personnel can attribute the problem based on the image of the current online banking page, the source code of the current online banking page and the online banking operation log.

[0066] In one embodiment of the present invention, the online banking operation log includes: operation time, operation page identification information and operation content information.

[0067] In one embodiment of the present invention, the operation monitoring module is specifically used to collect the operations of the customer on the online banking page if the customer is currently using the online banking system and the customer is logged in to the online banking system.

[0068] In one embodiment of the present invention, the device for reporting problems in online banking based on U-Shield of the present invention further includes:

[0069] The processing suggestion display module is used to receive the problem processing suggestion sent by the banking system and visually display the problem processing suggestion to the customer.

[0070] In order to achieve the above object, according to another aspect of the present application, a computer device is also provided. Figure 5 As shown, the computer device includes a memory, a processor, a communication interface and a communication bus. A computer program that can be executed on the processor is stored in the memory. When the processor executes the computer program, the steps in the above-mentioned embodiment method are implemented.

[0071] The processor may be a central processing unit (CPU). The processor may also be other general-purpose processors, digital signal processors (DSP), application-specific integrated circuits (ASIC), field-programmable gate arrays (FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, or a combination of the above chips.

[0072] The memory, as a non-transitory computer-readable storage medium, can be used to store non-transitory software programs, non-transitory computer executable programs and units, such as the corresponding program units in the above method embodiments of the present invention. The processor executes various functional applications of the processor and works data processing by running the non-transitory software programs, instructions and modules stored in the memory, that is, implementing the method in the above method embodiments.

[0073] The memory may include a program storage area and a data storage area, wherein the program storage area may store an operating system, an application required for at least one function; the data storage area may store data created by the processor, etc. In addition, the memory may include a high-speed random access memory, and may also include a non-volatile memory, such as at least one disk storage device, a flash memory device, or other non-volatile solid-state storage device. In some embodiments, the memory may optionally include a memory remotely arranged relative to the processor, and these remote memories may be connected to the processor via a network. Examples of the above-mentioned network include, but are not limited to, the Internet, an intranet, a local area network, a mobile communication network, and combinations thereof.

[0074] The one or more units are stored in the memory, and when executed by the processor, the method in the above embodiment is performed.

[0075] The specific details of the above-mentioned computer device can be understood by referring to the corresponding related descriptions and effects in the above-mentioned embodiments, and will not be repeated here.

[0076] In order to achieve the above purpose, according to another aspect of the present application, a computer-readable storage medium is also provided, wherein the computer-readable storage medium stores a computer program, and the computer program implements the steps in the above-mentioned method for reporting problems in online banking based on U shield when executed in a computer processor. Those skilled in the art can understand that the implementation of all or part of the processes in the above-mentioned embodiment method can be completed by instructing the relevant hardware through a computer program, and the program can be stored in a computer-readable storage medium, and the program can include the processes of the embodiments of the above-mentioned methods when executed. Among them, the storage medium can be a disk, an optical disk, a read-only memory (ROM), a random access memory (RAM), a flash memory (Flash Memory), a hard disk (Hard Disk Drive, abbreviated as: HDD) or a solid-state drive (SSD), etc.; the storage medium can also include a combination of the above-mentioned types of memory.

[0077] Obviously, those skilled in the art should understand that the above modules or steps of the present invention can be implemented by a general computing device, they can be concentrated on a single computing device, or distributed on a network composed of multiple computing devices, and optionally, they can be implemented by a program code executable by a computing device, so that they can be stored in a storage device and executed by the computing device, or they can be made into individual integrated circuit modules, or multiple modules or steps therein can be made into a single integrated circuit module for implementation. Thus, the present invention is not limited to any specific combination of hardware and software.

[0078] The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention. For those skilled in the art, the present invention may have various modifications and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.

Claims

1. A method for reporting problems in online banking based on U-Shield, characterized in that: Applied to the USB shield, the method includes: Collect customers' operations on online banking pages; Generate an online banking operation log according to the operation, wherein the log recording module in the U shield is used to generate an online banking operation log according to the customer's operation on the online banking page and store it in the U shield; Upon receiving the problem reporting instruction sent by the customer, an image of the current online banking page, a source code of the current online banking page, and the online banking operation log are sent to the bank system, so that the bank system personnel can attribute the problem according to the image of the current online banking page, the source code of the current online banking page, and the online banking operation log, wherein the problem reporting instruction is sent by the customer by pressing a reporting button set on the U-Shield; The operations of collecting customers on the online banking page specifically include: If the customer is currently using an online banking system and is logged in to the online banking system, the customer's operations on the online banking page are collected, wherein the operation monitoring module set in the U-Shield is used to monitor whether the system used by the customer is the online banking system, and to monitor the various operations of the customer on the online banking page after logging in to the online banking system, and trigger the log recording module to record and generate logs.

2. The method for reporting problems in online banking based on U-Shield according to claim 1, characterized in that: The online banking operation log includes: operation time, operation page identification information and operation content information.

3. The method for reporting problems in online banking based on U-Shield according to claim 1, characterized in that: Also includes: Receive the problem handling suggestions sent by the banking system, and visually display the problem handling suggestions to the customer.

4. A device for reporting problems in online banking based on U-Shield, characterized in that: Applied to a USB shield, the device comprises: Operation monitoring module, used to collect customer operations on online banking pages; A log recording module, used to generate an online banking operation log according to the operation, wherein the log recording module in the U shield is used to generate an online banking operation log according to the customer's operation on the online banking page and store it in the U shield; a log reporting module, configured to send the image of the current online banking page, the source code of the current online banking page, and the online banking operation log to the bank system upon receiving the problem reporting instruction sent by the customer, so that the bank system personnel can attribute the problem according to the image of the current online banking page, the source code of the current online banking page, and the online banking operation log, wherein the problem reporting instruction is sent by the customer by pressing a reporting button set on the U-Shield; The operation monitoring module is specifically used to collect the customer's operations on the online banking page if the customer is currently using the online banking system and the customer is logged in to the online banking system. The operation monitoring module set in the U shield is used to monitor whether the system used by the customer is the online banking system, and to monitor the various operations of the customer on the online banking page after logging in to the online banking system, and trigger the log recording module to record and generate logs.

5. The device for reporting problems in online banking based on U-Shield according to claim 4 is characterized in that: The online banking operation log includes: operation time, operation page identification information and operation content information.

6. A computer device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, characterized in that: When the processor executes the computer program, the method according to any one of claims 1 to 3 is implemented.

7. A computer-readable storage medium storing a computer program, characterized in that: When the computer program is executed in a computer processor, the computer program implements the method according to any one of claims 1 to 3.

Images