Business processing method, device, storage medium and electronic device

Abstract

The present disclosure relates to the field of Internet technology, and to a business processing method and device, a storage medium, and an electronic device. The method includes: in response to a schedule management operation instruction triggered by a user, determining the schedule content and the corresponding service object, the service object includes a quasi-service object and an object to be served, and the object to be served is obtained by analyzing the interaction data between the object to be served and the corresponding push content information of the user; receiving the processing result information of the corresponding business of the quasi-service object and the object to be served based on the schedule content, analyzing and integrating the processing result information to obtain service data; synchronizing the service data to the schedule content, and updating the user's business processing target according to the service data. The present disclosure realizes customized management of the business processing process and improves business processing efficiency by forming a closed loop of schedule management, customer acquisition and maintenance, service data integration, and target management.

Description

Technical Field

[0001] The present disclosure relates to the field of Internet technology, and more specifically, to a business processing method, a business processing device, a computer storage medium, and an electronic device. Background Art

[0002] With the development of the Internet and computer technology, social production and life are increasingly pursuing "high speed and high efficiency", and have even gradually achieved automation. Therefore, how to improve business processing efficiency remains a goal that all companies are constantly optimizing.

[0003] In related technologies, due to the complexity of business processing procedures, the business processing process involves user self-management, customer management, business management and other aspects, and in order to ensure efficient completion of the business, cooperation from all aspects is required. However, in the existing business processing process, users usually need to use traditional note-taking methods to clearly grasp business information and processing procedures, or manage various business processing procedures by combining multiple application software, which greatly affects the efficiency of business processing.

[0004] It should be noted that the information disclosed in the above background technology section is only used to enhance the understanding of the background of the present disclosure, and therefore may include information that does not constitute the prior art known to ordinary technicians in the field. Summary of the invention

[0005] The purpose of the present disclosure is to provide a business processing method and device, a computer storage medium and an electronic device, thereby improving business processing efficiency at least to a certain extent.

[0006] Other features and advantages of the present disclosure will become apparent from the following detailed description, or may be learned in part by the practice of the present disclosure.

[0007] According to one aspect of the present disclosure, there is provided a business processing method, comprising: in response to a schedule management operation instruction triggered by a user, obtaining schedule content and corresponding service objects, the service objects comprising quasi-service objects and objects to be served, the objects to be served being obtained by analyzing interaction data between the objects to be served and content information pushed corresponding to the user; receiving processing result information of the business corresponding to the quasi-service objects and the objects to be served based on the schedule content, analyzing and integrating the processing result information to obtain service data; synchronizing the service data to the schedule content, and updating the business processing target of the user according to the service data.

[0008] In an exemplary embodiment of the present disclosure, before responding to a schedule management operation instruction triggered by a user, the method further includes: displaying the push content information to the target object according to the information push operation triggered by the user, wherein the push content information is generated based on at least one attribute dimension among user attributes, push content attributes and target object attributes; obtaining interaction data corresponding to the push content information, and filtering out the object to be served from the interaction objects corresponding to the interaction data according to the interaction data.

[0009] In an exemplary embodiment of the present disclosure, the interaction data includes call link information of the pushed content information; the obtaining of the interaction data corresponding to the pushed content information, and filtering out the object to be served from the interaction objects corresponding to the interaction data according to the interaction data, includes: determining the interaction object, as well as the interaction content and number of interactions between the interaction object and the pushed content information from the call link information; calculating the intention value to be served corresponding to each interaction object according to the interaction content and number of interactions corresponding to each interaction object, and filtering out the object to be served from the interaction objects according to the intention value to be served.

[0010] In an exemplary embodiment of the present disclosure, the acquiring of the interaction data corresponding to the pushed content information and filtering out the object to be served from the interaction objects corresponding to the interaction data according to the interaction data also includes: adding attribute tags to the object to be served according to the interaction data, so as to manage the object to be served according to the attribute tags and formulate the schedule content.

[0011] In an exemplary embodiment of the present disclosure, the service data includes business evaluation information corresponding to the service object; the receiving of processing result information of the business corresponding to the quasi-service object and the object to be served based on the schedule content, and analyzing and integrating the processing result information to obtain service data, including: obtaining business aggregation information associated with the business corresponding to the quasi-service object and the object to be served, the business aggregation information is obtained by integrating the business information associated with the corresponding business; combining the processing result information and the business aggregation information to generate business evaluation information for each of the quasi-service object and the object to be served.

[0012] In an exemplary embodiment of the present disclosure, the service data includes user evaluation information corresponding to the user; the receiving of processing result information of the business corresponding to the quasi-service object and the object to be served based on the schedule content, and analyzing and integrating the processing result information to obtain service data, including: obtaining the number of occurrences of a target tag from all processing result information corresponding to the user; performing user evaluation based on the number of occurrences of the target tag according to a pre-set user evaluation rule, and generating user evaluation information corresponding to the user.

[0013] In an exemplary embodiment of the present disclosure, the method further includes: determining a priority service object from among the quasi-service objects and / or objects to be served based on the service data and feeding it back to the user's corresponding terminal; and / or sending service object information and information on products to be supplied to the user's corresponding terminal, so that the user can formulate the schedule content based on the service object information and information on products to be supplied.

[0014] In an exemplary embodiment of the present disclosure, the receiving of processing result information of the corresponding business of the quasi-service object and the object to be served based on the schedule content, analyzing and integrating the processing result information to obtain service data, also includes: matching the processing result information with the business processing goal of the user, and sending business execution information to the user based on the matching result to drive the user to complete the business processing goal; the method also includes: analyzing and integrating the schedule content, corresponding service objects, service data and business processing goals of each member of the team to which the user belongs.

[0015] According to one aspect of the present disclosure, there is provided a business processing device, the device comprising: a schedule management module, for determining the schedule content and the corresponding service objects in response to a schedule management operation instruction triggered by a user, the service objects comprising quasi-service objects and objects to be served, the objects to be served being obtained by analyzing the interaction data between the objects to be served and the corresponding push content information of the user; a business processing module, for receiving processing result information of the corresponding business of the quasi-service objects and the objects to be served based on the schedule content, analyzing and integrating the processing result information to obtain service data; and a target management module, for synchronizing the service data to the schedule content, and updating the business processing target of the user according to the service data.

[0016] According to one aspect of the present disclosure, a computer storage medium is provided, on which a computer program is stored. When the computer program is executed by a processor, the business processing method described in any one of the above is implemented.

[0017] According to one aspect of the present disclosure, an electronic device is provided, comprising: one or more processors; and a storage device for storing one or more programs, wherein when the one or more programs are executed by the one or more processors, the one or more processors implement the business processing method as described in any one of the above items.

[0018] The business processing method in the exemplary embodiment of the present disclosure determines the schedule content and the corresponding service object according to the schedule management operation triggered by the user, receives the processing result information of the corresponding business of the quasi-service object and the object to be served based on the schedule content, analyzes and integrates the processing result information to obtain service data, synchronizes the service data to the schedule content, and updates the user's business processing target according to the service data. In the business processing method of the present disclosure, schedule management, service object acquisition and management, business service data integration and business processing target data are shared and synchronized, and business processing can be performed in a service closed loop to improve processing efficiency; at the same time, the object to be served is acquired according to the interactive data corresponding to the push content information, and the scene of the user acquiring the service object is enriched. The obtained service data is synchronized to the schedule content, which can provide data support for business processing for the user, and the user's business goal is updated according to the service data to drive the user to complete the business processing goal. Therefore, the service object management, user self-management, schedule management and goal management are integrated to achieve efficient business processing.

[0019] It is to be understood that the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the present disclosure. BRIEF DESCRIPTION OF THE DRAWINGS

[0020] The above and other objects, features and advantages of the exemplary embodiments of the present disclosure will become readily understood by reading the detailed description below with reference to the accompanying drawings. In the accompanying drawings, several embodiments of the present disclosure are shown in an exemplary and non-limiting manner, in which:

[0021] Figure 1 A flowchart of a business processing method according to an exemplary embodiment of the present disclosure is shown;

[0022] Figure 2 A schematic diagram of a schedule management interface of a user terminal according to an exemplary embodiment of the present disclosure is shown;

[0023] Figure 3 A flowchart of obtaining an object to be served according to an exemplary embodiment of the present disclosure is shown;

[0024] Figure 4 A schematic diagram showing adding a user identification to user presentation information according to an exemplary embodiment of the present disclosure is shown;

[0025] Figure 5A schematic diagram showing the interaction between pushed content and user according to an exemplary embodiment of the present disclosure is shown;

[0026] Figure 6 A schematic diagram showing management of team schedules and goals by an administrator according to an exemplary embodiment of the present disclosure is shown;

[0027] Figure 7 A schematic diagram of a business process in which schedule management, service object management, business service data integration and business processing target data form a closed loop according to an exemplary embodiment of the present disclosure is shown;

[0028] Figure 8 An example diagram of user schedule and goal management according to an exemplary embodiment of the present disclosure is shown;

[0029] Fig. 9 A schematic diagram showing clicking a schedule management space to view schedule contents according to an exemplary embodiment of the present disclosure is shown;

[0030] Fig.10 A schematic diagram showing a user-triggered schedule creation according to an exemplary embodiment of the present disclosure is shown;

[0031] Fig.11 A schematic diagram showing a user viewing a completion status of a business processing target according to an exemplary embodiment of the present disclosure is shown;

[0032] Fig.12 A system architecture diagram corresponding to a business processing method according to an exemplary embodiment of the present disclosure is shown;

[0033] Fig.13 A schematic diagram showing the structure of a service processing device according to an exemplary embodiment of the present disclosure is shown;

[0034] Fig.14 A schematic diagram showing a storage medium according to an exemplary embodiment of the present disclosure; and

[0035] Fig.15 A block diagram of an electronic device according to an exemplary embodiment of the present disclosure is shown.

[0036] In the drawings, the same or corresponding reference numerals represent the same or corresponding parts. DETAILED DESCRIPTION

[0037] The exemplary embodiments will now be described more fully with reference to the accompanying drawings. However, the exemplary embodiments can be implemented in a variety of forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that the present disclosure will be more comprehensive and complete and the concepts of the exemplary embodiments will be fully conveyed to those skilled in the art. The same reference numerals in the figures represent the same or similar structures, and thus their detailed description will be omitted.

[0038] In addition, the described features, structures or characteristics may be combined in one or more embodiments in any suitable manner. In the following description, many specific details are provided to provide a full understanding of the embodiments of the present disclosure. However, those skilled in the art will appreciate that the technical solutions of the present disclosure may be practiced without one or more of the specific details, or other methods, components, devices, steps, etc. may be adopted. In other cases, known structures, methods, devices, implementations or operations are not shown or described in detail to avoid blurring the various aspects of the present disclosure.

[0039] The block diagrams shown in the accompanying drawings are merely functional entities and do not necessarily correspond to physically independent entities. That is, these functional entities may be implemented in software form, or these functional entities or parts of functional entities may be implemented in one or more software hardened modules, or these functional entities may be implemented in different networks and / or processor devices and / or microcontroller devices.

[0040] Many industries, such as banks, securities companies, insurance companies, trust investment companies, and fund management companies, often involve user self-management, customer management, goal management, schedule management, and other aspects in business processing. For example, taking insurance companies as an example, in the process of insurance agents handling business, they first need to formulate business goals, then obtain service objects based on business goals, and then formulate service schedules based on business goals and service objects, and complete the work plan in the service schedule at the scheduled time, and during this period, the number and stability of service objects need to be continuously maintained. However, in the existing business processing process, insurance agents still most often use the traditional form of note-taking, or use multiple different software to manage various aspects separately, and it is difficult to achieve data connectivity between multiple software, which leads to users needing to unify data in different software separately, greatly affecting the user's business processing efficiency; and, the relevant technology cannot provide insurance agents with channels to obtain service objects, which may lead to the lack of service objects affecting the progress of insurance agents in handling business.

[0041] Based on this, in an exemplary embodiment of the present disclosure, a service processing method is first provided, which is applied to an information interaction platform for processing services. Figure 1 As shown, the business processing method includes the following steps:

[0042] Step S110: In response to the schedule management operation instruction triggered by the user, determine the schedule content and the corresponding service object, the service object includes a quasi-service object and an object to be served, and the object to be served is obtained by analyzing the interaction data between the object to be served and the user's corresponding push content information;

[0043] Step S120: receiving processing result information of the services corresponding to the quasi-service object and the object to be served based on the schedule content, and analyzing and integrating the processing result information to obtain service data;

[0044] Step S130: Synchronize the service data to the schedule content, and update the user's business processing goal according to the service data.

[0045] According to the business processing method in this example embodiment, schedule management, service object acquisition and management, business service data integration and business processing target data are shared and synchronized, and business processing can be performed in a service closed-loop manner to improve processing efficiency; at the same time, the service object to be served is acquired according to the interactive data corresponding to the pushed content information, and the scenarios in which users acquire service objects are enriched. Synchronizing the obtained service data to the schedule content can provide users with data support for business processing, and updating the user's business goals according to the service data drives the user to complete the business processing goals. Therefore, comprehensive service object management, user self-management, schedule management and target management can achieve efficient business processing.

[0046] Combine the following Figure 1 A business processing method in an exemplary embodiment of the present disclosure is described.

[0047] In step S110, in response to the schedule management operation instruction triggered by the user, the schedule content and the corresponding service object are determined.

[0048] In the exemplary embodiments of the present disclosure, the user is the object providing the service, and the service object is the object being served. The service object includes a quasi-service object and an object to be served. The quasi-service object is an object that has established a service contract relationship with the user; the object to be served is obtained by analyzing the interaction data between the object to be served and the user corresponding to the pushed content information, and the object to be served can be converted into a quasi-service object. Figure 2 A schematic diagram of a user terminal schedule management interface according to an exemplary embodiment of the present disclosure is shown. Figure 2 As shown, schedule management includes schedule content (such as to-do lists, calendar schedules, time tracks, etc.) and corresponding service objects (such as user A). The user can click on the schedule management control to trigger schedule management.

[0049] Figure 3 A flowchart of obtaining an object to be served according to an exemplary embodiment of the present disclosure is shown. Figure 3 As shown, the process includes:

[0050] In step S310, according to the information push operation triggered by the user, the push content information is displayed to the target object.

[0051] In an exemplary embodiment of the present disclosure, the push content information is generated based on at least one attribute dimension of user attributes, push content attributes, and target object attributes. Among them, user attributes include but are not limited to user rank, user commission, user status (such as work status, health status), and business areas of expertise; push content attributes include the category to which the push content belongs, keywords, whether it is popular, author information, and statistical features of different time granularities, such as the number of edits, shares, clicks, total browsing time, and number of browsed objects in the past 3 days, 7 days, or 30 days; target object attributes include the target object's occupation, gender, content preference characteristics (such as preference for financial information, preference for video information, etc.) and statistical features of different time granularities, such as the number of clicks, total browsing time, and number of browsed objects in the past 3 days, 7 days, and 30 days when the target object forwards a link.

[0052] In some possible implementations, push content information can be generated based on user attribute information, so that the push content information reflects the user's personalized service, thereby matching the service object determined based on the push content information with the service that the user can provide, and increasing the possibility of the service object being converted into a quasi-service object. For example, based on the user attribute information that the user is good at handling accident insurance business, is a team manager, and has a good current working status and physical health, the push content information contains accident insurance content and higher-level service product information. Of course, the present disclosure can also determine the push content information generated based on user attributes according to specific business processing requirements, and the present disclosure does not make special limitations on this.

[0053] In some possible implementations, the push content information may be generated in combination with user attributes and push content attributes. For example, in the case where the push content information is mainly about accident insurance business that the user is good at, combined with the push content attributes (such as the number of clicks on accident insurance information A and accident insurance product B in the past 30 days is higher than the preset threshold), the generated push content information is related to accident insurance information A and accident insurance product B. Based on this, the push content reflects the personalized user service while also meeting the public's preferences, thereby increasing the customer stay time of the push content information and the supply conversion rate of the corresponding product.

[0054] In some possible implementations, push content information can be generated in combination with user attributes, push content attributes, and target object attributes. For example, when the generated push content information is related to accident insurance information A and accident insurance product B, the target object attribute information shows that the target object's occupation is a high-risk occupation, and that a certain accident insurance product C has been clicked in the past 30 days, then the generated push content information also includes information related to the personalized needs of the target object. Based on this, the recommended content information obtained integrates the user (service provider) service personalization, the popularity of the push content, and the personalized needs of the target object (service recipient), thereby increasing the customer's stay time for the push content and the supply conversion rate of the corresponding product, such as the purchase rate.

[0055] In some possible implementations, attribute dimensions such as user attributes, pushed content attributes, and target object attributes may be input into a trained machine learning model to output pushed content information via the machine learning model. The machine learning model is obtained by training a machine learning model with user attribute samples, pushed content attribute samples, and target object attribute samples as inputs and pushed content information samples as outputs. The machine learning model may be a deep neural network model, and the present disclosure does not specifically limit the specific type of the machine learning model.

[0056] In some possible implementations, the pushed content information may include user display information, such as user performance, user honors, user resume information, etc. Optionally, in response to the user's customized operation, the user display information may be added to the pushed content information, so that the pushed content information, when displayed to the target object, also serves as a channel for displaying user information, thereby increasing the user's exposure to the target object and increasing the possibility of obtaining the object to be served.

[0057] Optionally, in response to the user's customized operation, user annotations can be added to the user display information, including but not limited to text annotations, voice annotations, and picture annotations, such as Figure 4 As shown, a text annotation of "professional service person" can be added to the user display information. Optionally, a link corresponding to the user display information can be generated for forwarding calls between target objects and between different platforms, such as sharing links between users with friend relationships in an instant messaging platform, or sharing links between different platforms. Optionally, voice information can also be added to the pushed content information, such as playing the user's self-introduction content by clicking on the voice information, and so on. For example, the pushed content information can be a customized user business card. The target object can add annotation tags or message information to the user business card, view the user display information through the business card, and generate a link corresponding to the business card and share it with other people.

[0058] According to this exemplary embodiment, when the pushed content information includes user display information, the content can be flexibly configured and selectively displayed according to the user's personalized customization needs, so that the target object can quickly understand the user's advantages and the business areas he is familiar with through the user display information, thereby increasing the possibility of acquiring the service object.

[0059] In some possible implementations, the pushed content information includes news, and the source may include professional industry news and business-related information interaction platforms. Optionally, the content displayed in the information can be displayed in the form of a news list, including but not limited to articles, videos, audio files, etc. Optionally, when the pushed content information includes news, it can be shared by copying the news content, or the displayed content can be updated at any time according to reading needs; in response to the user's service and product data addition operation, the service and product data can be customized to be added to the news, and the target object can be helped to understand the business-related product information in the form of visual data; optionally, the news can also be automatically voice broadcast to meet the needs of browsing news in different application scenarios; the news can also be associated with user display information, and can be switched to user display information in response to the user's information switching operation, so as to facilitate and quickly obtain user information. Of course, it is also possible to add user annotations to the information, generate corresponding links, add voice information, etc., which will not be repeated in this disclosure.

[0060] In some possible implementations, the pushed content information may also include question survey content, such as a questionnaire survey, and the user may customize the questions in the question survey content for the target object to answer.

[0061] Through this exemplary embodiment, the generated push content information can be used as a medium for interaction between users and target objects to form an interactive link. The interactive link can be displayed to users in a visual form so that users can explore the objects to be served in a targeted manner. At the same time, the push content information is configurable and can meet the needs of users when handling different businesses.

[0062] Figure 5 A schematic diagram showing the interaction between push content and user according to an exemplary embodiment of the present disclosure is shown as follows: Figure 5 As shown, the user can send push content information to the target object by triggering any one of business card display, information acquisition, material center, lead acquisition, circle acquisition and question and answer acquisition, and determine the object to be served based on the interaction data between the target object and the push content information, and receive the processing result information of the quasi-service object and the corresponding business of the object to be served based on the schedule content processing, analyze and integrate the processing result information to obtain service data (such as insurance policy sorting, family relationship sorting, customer sentiment analysis, questionnaire analysis, etc.). In addition, the interactive data can also be sorted through the data center, such as providing a data dashboard.

[0063] Based on this, a closed-loop linkage between schedule management, business processing goals and service objects can be achieved, data synchronization and sharing can be realized based on the data center, and the user's efficiency in obtaining service objects and business processing can be improved.

[0064] In step S320, the interaction data corresponding to the pushed content information is obtained, and the objects to be served are screened out from the interaction objects corresponding to the interaction data according to the interaction data.

[0065] In an exemplary embodiment of the present disclosure, interaction data of pushed content is obtained, and the interaction data includes interaction data between the target user and the pushed content information, and also includes interaction data between other target objects and the pushed content information after sharing or forwarding by the target user, wherein the interaction data includes data such as likes, messages, and forwarding, and the user who interacts with the pushed content information is the interaction object corresponding to the interaction data.

[0066] In some possible implementations, when the interaction data includes call link information of pushed content information, the following steps can be used to filter out the objects to be served from the interaction objects corresponding to the interaction data based on the interaction data: first, determine the interaction object and the interaction content and number of interactions between the interaction object and the pushed content information from the call link information; second, calculate the intention value to be served corresponding to each interaction object based on the interaction content and number of interactions corresponding to each interaction object, and filter out the objects to be served from the interaction objects based on the intention value to be served.

[0067] In some possible implementations, the service intention score of each interactive object can be calculated according to the operation complexity of the interactive content and the corresponding number of interactions. Optionally, the complexity score of each interactive content corresponding to each interactive object can be determined according to the preset correspondence between the operation complexity and the complexity score, and then, the interaction score of each number of interactions corresponding to each interactive object can be determined according to the preset correspondence between the number of interactions and the interaction score. Finally, for each interactive object, the complexity score and the interaction score of each interactive content are summed to obtain the service intention score corresponding to each interactive content. Optionally, different weight factors can be set for the interactive content and the number of interactions. After obtaining the complexity score and the interaction score, a weighted sum is performed according to the complexity score, the interaction score and the corresponding weight factor to obtain the service intention score corresponding to each interactive object. Based on this, the tendency of the interactive content and the number of interactions can be adjusted, and it can be determined whether the interactive content is dominant or the number of interactions is dominant according to actual needs, so as to screen the service objects in a targeted manner.

[0068] Furthermore, in some possible implementations, after selecting the service objects from the interaction objects corresponding to the interaction data according to the interaction data, attribute tags can be added to the service objects according to the interaction data, so as to manage the service objects according to the attribute tags and formulate schedule contents.

[0069] Optionally, different attribute labels can be pre-set, and when the interaction data meets the preset conditions, attribute labels are added to the corresponding service objects. For example, when the number of interactions of the service object is greater than the preset number threshold, a "star" label is added to the corresponding service object to indicate that the service object can be used as a key service object and has the possibility of being converted into a quasi-service object. Optionally, users can also customize label attributes and add them to the service object.

[0070] Through this exemplary embodiment, by adding attribute tags to the objects to be served, the user can select and manage the objects to be served in a targeted manner and make schedule arrangements in a planned manner, thereby improving the user's business processing efficiency.

[0071] In step S120, the processing result information of the corresponding services of the quasi-service objects and the objects to be served based on the schedule content is received, and the processing result information is analyzed and integrated to obtain service data.

[0072] In an exemplary embodiment of the present disclosure, the schedule content includes all aspects of the user's business processing process. For example, in the insurance industry, the schedule content may include customized matters such as telephone appointments, face-to-face interviews, charity activities, and recruitment counseling. After determining the service objects of the schedule content and objects and feeding back to the user's corresponding terminal in step S110, the user can also receive processing result information based on the schedule content for processing the corresponding businesses of the quasi-service objects and the objects to be served. The processing result information is a description of the processing of the corresponding businesses of the quasi-service objects and the objects to be served based on the schedule content, including but not limited to the processing process, processing results, etc. Optionally, the processing result information can be generated by manual input through the terminal or by voice entry, and the present disclosure does not specifically limit the generation method of the processing result information.

[0073] In some possible implementations, the service data includes business evaluation information corresponding to the service object, and the business evaluation information is evaluation information of the service object. Then, the process of analyzing and integrating the processing result information to obtain the service data includes:

[0074] First, obtain the business aggregation information associated with the corresponding business of the quasi-service object and the object to be served. The business aggregation information is obtained by integrating the business information associated with the corresponding business. Taking the insurance industry as an example, the business aggregation information can be the aggregation information of the company's insurance policies, external company policies and insurance policies owned by the service object. Secondly, combine the processing result information and the business aggregation information to generate business evaluation information for each quasi-service object and the object to be served. For example, a wealth analysis report, insurance purchase intention evaluation information, asset simulation evaluation, etc. can be generated for each service object based on the processing result information and the business aggregation information. Optionally, a variety of analysis report templates can be pre-set, and based on the processing result information and the business aggregation information, the data required for each item in the analysis report template is obtained, thereby generating an analysis report for each service object. Of course, the method of generating the analysis report can be determined according to actual business needs, and the present disclosure does not make special limitations on this.

[0075] Through this exemplary embodiment, the processing result information and the business aggregation information generate the business evaluation information of each service object, realize the evaluation of the service object, provide information support for the user to process the business, and improve the business processing efficiency.

[0076] In some possible implementations, the service data may include user evaluation information corresponding to the user. That is to say, based on the service data, both the service object can be evaluated and the user's self-evaluation can be realized. Then, the process of analyzing and integrating the processing result information to obtain the service data includes: first, obtaining the number of times the target tag appears from all the processing result information corresponding to the user; second, according to the pre-set user evaluation rules, the user evaluation is performed based on the number of times the target tag appears, and the user evaluation information corresponding to the user is generated.

[0077] Optionally, the target tag can be a pre-set keyword tag with business differentiation. For example, for the insurance industry, the keyword tags can include accident insurance, health insurance, insurance, high risk, age, etc. The keyword tags can be used to determine the business direction that the user is good at, or to determine that the age group of the service objects that the user is good at is around 40 years old. Of course, the keyword tags can be determined according to the industry type to which the business is processed. Optionally, the target tag can also be a pre-set keyword tag with a user's emotional identification, such as difficult, convenient, easy, too tired, okay, etc. The keyword tags with the user's emotional identification can be used to determine the user's state in the process of processing the business, and the user's state can be monitored.

[0078] In some possible implementations, user evaluation is performed based on the number of times a target tag appears according to a pre-set user evaluation rule, and user evaluation information corresponding to the user can be generated based on the target tag whose number of appearances is greater than a preset threshold, that is, the user evaluation information is a set of target tags that describe the user; or, user evaluation information corresponding to the user can be generated based on the evaluation template in the user evaluation rule combined with the target tag whose number of appearances is greater than a preset threshold. Of course, the method of generating user evaluation information can also be determined according to actual needs. The present disclosure includes but is not limited to the above-mentioned method of generating user evaluation information.

[0079] In some possible implementations, priority service objects can also be determined from among the quasi-service objects and / or objects to be served based on the service data and fed back to the user's corresponding terminal. As can be seen from the above, the service data can include evaluations of the service objects and / or the user's self-evaluation. Therefore, priority service objects can be determined from among the quasi-service objects and / or objects to be served based on the service data and fed back to the user's corresponding terminal, that is, priority service objects can be recommended to the user. Priority service objects are users with stronger business needs, thereby improving the user's business completion rate.

[0080] In some possible implementations, service object information and product information to be supplied can also be sent to the user's corresponding terminal based on the service data, so that the user can make a schedule based on the service object information and product information to be supplied. As can be seen from the above, the service data can include an evaluation of the service object and / or a self-evaluation of the user, so the service object information and product information to be supplied can be determined based on the service data and pushed to the user's corresponding terminal, so that the user can make a schedule based on the service data. For example, the business processing priority is sorted, the priority service object is determined, the product supply information corresponding to the priority service object is determined, and so on, so as to assist the user in business processing.

[0081] In some possible implementations, the processing result information can also be matched with the user's business processing target, and business execution information can be sent to the user according to the matching result to drive the user to complete the business processing target. Optionally, the user's business processing target can be recorded and managed in response to the user's target management operation. For example, in the insurance industry application scenario, target premium and current premium management can be provided. For example, according to the matching result of the processing result information and the business processing target, it is found that the user has not completed the business processing target on time (such as not reaching the target premium), then a business reminder can be sent to the user; for example, business execution reminder information can be sent to the user at a preset time point to remind the user to complete the business processing target at any time, for example, based on the user's preset matter notes, the user is associated with the business processing target and the service object, and the business execution reminder information is sent to the user at a preset time point. Optionally, the business processing results can also be counted according to different time granularities (such as year, month, day), and a visual business processing progress chart can be generated in combination with the business processing target (including annual target, monthly target and daily target). Based on this, the completion status of users' business processing goals can be grasped in real time, thereby improving the completion rate of users' business processing goals.

[0082] In some possible implementations, the schedule content of each member of the user's team and the corresponding service objects, business service data and business processing goals can also be analyzed and integrated. In other words, the business goals, schedules, service objects and other data of the user's team can be integrated for overall analysis and processing to obtain the team's business processing data. Optionally, a user performance architecture ranking can be generated based on the analyzed and integrated data to grasp the overall business situation of the team, facilitate managers to manage users, and facilitate business communication between team members. Optionally, a communication platform can also be provided for communication between teams based on service data, so as to realize online communication among team members and improve communication efficiency.

[0083] See also Figure 6 The schematic diagram of the management of team schedules and goals by an administrator based on the business processing method of the present disclosure is shown in FIG. Figure 6 Administrators can set business processing goals for each team member and integrate the schedule content of each team member and the corresponding service objects, business service data and business processing goals in real time, so as to grasp the business processing status of each member in real time and manage the team. Figure 6As shown, it can provide sections such as data reports, setting work requirements, task execution status, viewing customer trajectories, team customer acquisition analysis, customer business analysis, knowledge base and early warning analysis. Based on each section, it can realize the management of team work, including but not limited to viewing user performance data reports and team member performance titles, setting work requirements for team members to contact customers, viewing the execution status of business processing goals such as customer attendance, spot checking team members' customer follow-up and improving the knowledge base, etc.

[0084] In step S130, the service data is synchronized with the schedule content, and the user's business processing goal is updated according to the service data.

[0085] In an exemplary embodiment of the present disclosure, service data can be synchronized with schedule content so that users can adjust schedule content according to the service data; at the same time, the user's business processing goals are updated according to the service data, that is, the data between the service data and the user's business goals are synchronously shared, and the service data and business processing goals are synchronously updated when the user is processing business.

[0086] Figure 7 A schematic diagram of a business process in which schedule management, service object management, business service data integration and business processing target data form a closed loop in an exemplary embodiment of the present disclosure is shown. Figure 7 As shown, it includes service object management, self-management efficiency improvement (including schedule management and business processing target management), service object acquisition management and data center. Among them, the data center collects the data generated by the entire business processing process, which can be analyzed based on the data generated in the business processing process and displayed in the form of visual charts for users to refer to in the process of processing business, such as service object network rankings, business processing target completion status, etc. Service object management includes service data collation and analysis corresponding to the service object, and service object acquisition management includes business card display, information development, material center (user-generated information), questionnaire survey, and call link information of pushed content.

[0087] Based on service object management, self-management efficiency improvement (including schedule management and business processing target management), service object acquisition management and the closed-loop form of the data center, data from all aspects involved in the business processing process are synchronized to facilitate users in handling business.

[0088] See also Figure 8 The user schedule and goal management example diagram shown in Figure 8, users (such as high-performing agents in the insurance industry) can achieve self-management, schedule management, service object management, business service data integration and business processing target data to form a closed-loop business processing through business card information, customer management, schedule management, customer acquisition materials, activity radar (obtaining service object activity dynamics), policy review and other sections. For example, the user's corresponding terminal can receive message reminders (such as birthdays, renewals, etc.), filter information to forward to information interaction platforms (such as Moments), view schedule content through schedule management, obtain and push interactive information, perform customized operations to generate videos, etc. and publish them to the information interaction platform, and enter processing result information through voice after visiting customers to obtain service data based on the analyzed and integrated processing result information, thereby updating business processing targets and adjusting schedule content based on service data. Based on this, the efficiency of users in obtaining service objects and business processing can be greatly improved.

[0089] Depend on Figures 6 to 8 It can be seen that although schedule management, service object management, business service data integration and business processing target data management are executed along different axes, the data is shared and synchronized, and business processing can be performed in a service closed-loop manner to improve processing efficiency.

[0090] The following uses the insurance industry as a specific application scenario to illustrate the business processing method disclosed in the present disclosure:

[0091] The insurance agent logs in to the information interaction platform applied to the business processing method of the present disclosure in the form of mobile phone number + verification code;

[0092] After the user enters the information management platform, he clicks the schedule management control to view the schedule content and the corresponding service objects, such as Fig. 9 As shown;

[0093] If the user creates a schedule, the schedule creation is triggered by clicking the "plus sign" (such as Fig.10 ), and select the "Phone Appointment" control to establish a phone appointment, and enter the detailed filling page to select the service object to be scheduled, and select the priority level, visit topic, and prompt information to complete the schedule establishment. Then, the user clicks on the schedule viewing space to modify the schedule appointment;

[0094] Users can check the completion status of business processing goals by clicking the goal management control, such as Fig.11 ; Click the customer management control to view the details of a customer, such as appointment time and appointment status information.

[0095] Through the business processing method in this example embodiment, schedule management, service object acquisition and management, business service data integration and business processing target data are shared and synchronized, and business processing can be performed in a service closed-loop manner to improve processing efficiency; at the same time, the service object to be served is acquired according to the interactive data corresponding to the pushed content information, and the scenarios in which users acquire service objects are enriched. Synchronizing the obtained service data to the schedule content can provide users with data support for business processing, and updating the user's business goals according to the service data drives the user to complete the business processing goals. Therefore, comprehensive service object management, user self-management, schedule management and target management can achieve efficient business processing.

[0096] Fig.12 A system architecture diagram corresponding to a business processing method according to an exemplary embodiment of the present disclosure is shown, such as Fig.12 As shown, the system architecture mainly includes the presentation layer, application layer, and data layer. Among them, the implementation of the presentation layer adopts AJAX (Extjs) (a data interaction method), XML (Extensible Markup Language) + XSL (Extensible Stylesheet Language), Java applet (an application program) and PHP (Hypertext Preprocessor, a computer programming language), etc.; the application layer includes the control layer, business logic layer and basic service layer, among which the implementation of the control layer adopts Servlet (a service connector) and MVC framework (a software framework), the implementation of the business logic layer adopts Java Class (Java class) and the implementation of the basic service layer adopts Java Class; the implementation of the data access layer in the data layer adopts Java Class and JDBC (Java Database Connectivity, Java database connection). Among them, the execution architecture of the presentation layer is a personal computer (PC) and an operating system; the architecture of the application execution layer is a J2EE server and an operating system; the execution structure of the data layer is a database server, a storage server and an operating system. Correspondingly, the application layer includes team management services, business card management services, material center services, schedule management services, analysis center services and customer management services, etc. It interacts with the browser through HTTP requests, implements scheduled task services, message push services, short message services and user clue recording services through Java objects, and accesses structured databases and unstructured databases in different ways.

[0097] based on Fig.12 The system structure diagram shown can realize the business processing method of the exemplary embodiment of the present disclosure, which forms a closed-loop business processing flow of schedule management, service object management, business service data integration and business processing target data management, thereby improving business processing efficiency.

[0098] In addition, in an exemplary embodiment of the present disclosure, a service processing device is also provided. Fig.13 As shown, the service processing device 1300 may include a schedule management module 1310, a service processing module 1320, and a target management module 1330. Specifically,

[0099] The schedule management module 1310 is used to determine the schedule content and the corresponding service object in response to the schedule management operation instruction triggered by the user, and the service object includes a quasi-service object and an object to be served, and the object to be served is obtained by analyzing the interaction data between the object to be served and the corresponding push content information of the user;

[0100] The business processing module 1320 is used to receive the processing result information of the business corresponding to the quasi-service object and the object to be served based on the schedule content, and analyze and integrate the processing result information to obtain service data;

[0101] The target management module 1330 is used to synchronize the service data with the schedule content and update the user's business processing target according to the service data.

[0102] In an exemplary embodiment of the present disclosure, the business processing device 1300 also includes: an information push module, which is used to display the push content information to the target object according to the information push operation triggered by the user, and the push content information is generated based on at least one attribute dimension of the user attributes, the push content attributes and the target object attributes; a service object recommendation module, which is used to obtain the interaction data corresponding to the push content information, and filter out the service object from the interaction objects corresponding to the interaction data according to the interaction data.

[0103] In an exemplary embodiment of the present disclosure, the interaction data includes call link information of the pushed content information; the to-be-serviced object recommendation module may include: an information determination unit, used to determine the interaction object, as well as the interaction content and interaction number between the interaction object and the pushed content information from the call link information; a service opinion determination unit, used to calculate the to-be-serviced intention value corresponding to each interaction object according to the interaction content and interaction number corresponding to each interaction object, and filter out the to-be-serviced objects from the interaction objects according to the to-be-serviced intention value.

[0104] In an exemplary embodiment of the present disclosure, the service object recommendation module may further include: a label adding unit, configured to add attribute labels to the service object according to the interaction data, so as to manage the service object according to the attribute labels and formulate schedule contents.

[0105] In an exemplary embodiment of the present disclosure, the service data includes business evaluation information corresponding to the service object; the business processing module 1320 may include: an information acquisition unit, used to obtain business aggregation information associated with the corresponding business of the quasi-service object and the object to be served, and the business aggregation information is obtained by integrating the business information associated with the corresponding business; a service object evaluation unit, used to combine the processing result information and the business aggregation information to generate business evaluation information for each quasi-service object and the object to be served.

[0106] In an exemplary embodiment of the present disclosure, the service data includes user evaluation information corresponding to the user; the business processing module 1320 may include: an information statistics unit, used to obtain the number of times a target tag appears from all processing result information corresponding to the user; a user evaluation unit, used to perform user evaluation based on the number of times a target tag appears according to pre-set user evaluation rules, and generate user evaluation information corresponding to the user.

[0107] In an exemplary embodiment of the present disclosure, the service processing device 1300 may further include:

[0108] A priority service object recommendation module is used to determine the priority service object from the potential service objects and / or the objects to be served according to the service data and feed it back to the user's corresponding terminal; and / or an information push module is used to send the service object information and the information of the products to be supplied to the user's corresponding terminal, so that the user can formulate the schedule content based on the service object information and the information of the products to be supplied.

[0109] Since the functional modules of the service processing device of the exemplary embodiment of the present disclosure are the same as those in the above-mentioned service processing method of the invention embodiment, they will not be described in detail here.

[0110] It should be noted that although several modules or units of the business processing device are mentioned in the above detailed description, this division is not mandatory. In fact, according to the embodiments of the present disclosure, the features and functions of two or more modules or units described above can be concretized in one module or unit. Conversely, the features and functions of one module or unit described above can be further divided into multiple modules or units to be concretized.

[0111] In addition, in the exemplary embodiment of the present disclosure, a computer storage medium capable of implementing the above method is also provided. A program product capable of implementing the above method of this specification is stored thereon. In some possible embodiments, various aspects of the present disclosure may also be implemented in the form of a program product, which includes a program code, and when the program product is run on a terminal device, the program code is used to enable the terminal device to perform the steps according to various exemplary embodiments of the present disclosure described in the above "Exemplary Method" section of this specification.

[0112] refer to Fig.14 As shown, a program product 1400 for implementing the above method according to an exemplary embodiment of the present disclosure is described, which can adopt a portable compact disk read-only memory (CD-ROM) and include program code, and can be run on a terminal device, such as a personal computer. However, the program product of the present disclosure is not limited thereto. In this document, a readable storage medium can be any tangible medium containing or storing a program, which can be used by or in combination with an instruction execution system, an apparatus or a device.

[0113] The program product may use any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. The readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or device, or any combination of the above. More specific examples (non-exhaustive list) of readable storage media include: an electrical connection with one or more wires, a portable disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above.

[0114] Computer readable signal media may include data signals propagated in baseband or as part of a carrier wave, in which readable program code is carried. Such propagated data signals may take a variety of forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the above. Readable signal media may also be any readable medium other than a readable storage medium, which may send, propagate, or transmit a program for use by or in conjunction with an instruction execution system, apparatus, or device.

[0115] The program code embodied on the readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wired, optical cable, RF, etc., or any suitable combination of the foregoing.

[0116] Program code for performing the operations of the present disclosure may be written in any combination of one or more programming languages, including object-oriented programming languages ​​such as Java, C++, etc., and conventional procedural programming languages ​​such as "C" or similar programming languages. The program code may be executed entirely on the user computing device, partially on the user device, as a separate software package, partially on the user computing device and partially on a remote computing device, or entirely on a remote computing device or server. In cases involving a remote computing device, the remote computing device may be connected to the user computing device through any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computing device (e.g., through the Internet using an Internet service provider).

[0117] In addition, in an exemplary embodiment of the present disclosure, an electronic device capable of implementing the above method is also provided. It will be appreciated by those skilled in the art that various aspects of the present disclosure may be implemented as a system, method, or program product. Therefore, various aspects of the present disclosure may be specifically implemented in the following forms, namely: a complete hardware embodiment, a complete software embodiment (including firmware, microcode, etc.), or an embodiment combining hardware and software aspects, which may be collectively referred to herein as a "circuit", "module", or "system".

[0118] Refer to the following Fig.15 15 to describe the electronic device 1500 according to such an embodiment of the present disclosure. Fig.15 The electronic device 1500 shown is merely an example and should not bring any limitation to the functions and scope of use of the embodiments of the present disclosure.

[0119] like Fig.15 As shown, the electronic device 1500 is in the form of a general computing device. The components of the electronic device 1500 may include, but are not limited to: the at least one processing unit 1510, the at least one storage unit 1520, a bus 1530 connecting different system components (including the storage unit 1520 and the processing unit 1510), and a display unit 1540.

[0120] The storage unit stores program codes, which can be executed by the processing unit 1510, so that the processing unit 1510 executes the steps according to various exemplary embodiments of the present disclosure described in the above “Exemplary Method” section of this specification.

[0121] The storage unit 1520 may include a readable medium in the form of a volatile storage unit, such as a random access memory unit (RAM) 1521 and / or a cache memory unit 1522 , and may further include a read-only memory unit (ROM) 1523 .

[0122] The storage unit 1520 may also include a program / utility 1524 having a set (at least one) of program modules 1525, such program modules 1525 including but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which or some combination may include an implementation of a network environment.

[0123] Bus 1530 may represent one or more of several types of bus structures, including a memory unit bus or memory unit controller, a peripheral bus, an accelerated graphics port, a processing unit, or a local bus using any of a variety of bus architectures.

[0124] The electronic device 1500 may also communicate with one or more external devices 1600 (e.g., keyboards, pointing devices, Bluetooth devices, etc.), may also communicate with one or more devices that enable a user to interact with the electronic device 1500, and / or communicate with any device that enables the electronic device 1500 to communicate with one or more other computing devices (e.g., routers, modems, etc.). Such communication may be performed via an input / output (I / O) interface 1550. In addition, the electronic device 1500 may also communicate with one or more networks (e.g., local area networks (LANs), wide area networks (WANs), and / or public networks, such as the Internet) via a network adapter 1560. As shown, the network adapter 1560 communicates with other modules of the electronic device 1500 via a bus 1530. It should be understood that, although not shown in the figure, other hardware and / or software modules may be used in conjunction with the electronic device 1500, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems.

[0125] Through the description of the above embodiments, it is easy for those skilled in the art to understand that the example embodiments described here can be implemented by software, or by software combined with necessary hardware. Therefore, the technical solution according to the embodiment of the present disclosure can be embodied in the form of a software product, which can be stored in a non-volatile storage medium (which can be a CD-ROM, a USB flash drive, a mobile hard disk, etc.) or on a network, and includes several instructions to enable a computing device (which can be a personal computer, a server, a terminal device, or a network device, etc.) to execute the method according to the embodiment of the present disclosure.

[0126] In addition, the above-mentioned figures are only schematic illustrations of the processes included in the method according to the exemplary embodiments of the present disclosure, and are not intended to be limiting. It is easy to understand that the processes shown in the above-mentioned figures do not indicate or limit the time sequence of these processes. In addition, it is also easy to understand that these processes can be performed synchronously or asynchronously, for example, in multiple modules.

[0127] Those skilled in the art will readily appreciate other embodiments of the present disclosure after considering the specification and practicing the invention disclosed herein. The present disclosure is intended to cover any variations, uses, or adaptations of the present disclosure that follow the general principles of the present disclosure and include common knowledge or customary technical means in the art that are not disclosed in the present disclosure. The description and examples are to be considered merely exemplary, and the true scope and spirit of the present disclosure are indicated by the claims.

[0128] It should be understood that the present disclosure is not limited to the exact structures that have been described above and shown in the drawings, and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.

Claims

1. A business processing method, characterized in that: include: In response to a schedule management operation instruction triggered by a user, determine the schedule content and the corresponding service object, the service object includes a quasi-service object and an object to be served, the object to be served is obtained by analyzing the interaction data between the object to be served and the corresponding push content information of the user; Receiving processing result information of the services corresponding to the prospective service objects and the service objects based on the schedule content, analyzing and integrating the processing result information to obtain service data; the service data includes evaluation information of the service objects and / or self-evaluation information of the users; Synchronizing the service data to the schedule content, and updating the business processing target of the user according to the service data; The method of acquiring the object to be served by analyzing the interaction data between the object to be served and the corresponding push content information of the user includes: Determine the interactive object and the interactive content and the number of interactions between the interactive object and the pushed content information from the call link information of the pushed content information included in the interactive data; According to the interaction content and the number of interactions corresponding to each of the interaction objects, the service intention value corresponding to each of the interaction objects is calculated, and the service intention value is used to filter out the service objects from the interaction objects.

2. The method according to claim 1, characterized in that Before responding to the schedule management operation instruction triggered by the user, the method further includes: According to the information push operation triggered by the user, the pushed content information is displayed to the target object, and the pushed content information is generated based on at least one attribute dimension of the user attribute, the pushed content attribute and the target object attribute.

3. The method according to claim 2, characterized in that The step of acquiring the object to be served by analyzing the interaction data between the object to be served and the corresponding pushed content information of the user further includes: An attribute tag is added to the object to be served according to the interaction data, so as to manage the object to be served and formulate the schedule content according to the attribute tag.

4. The method according to claim 1, characterized in that The service data includes business evaluation information corresponding to the service object; The receiving of processing result information of the services corresponding to the quasi-service object and the to-be-serviced object based on the schedule content, and analyzing and integrating the processing result information to obtain service data, includes: Acquire business aggregation information associated with the business corresponding to the quasi-service object and the object to be served, wherein the business aggregation information is obtained by integrating the business information associated with the corresponding business; The processing result information and the service aggregation information are combined to generate service evaluation information of each of the quasi-service object and the object to be served.

5. The method according to claim 1, characterized in that The service data includes user evaluation information corresponding to the user; The receiving of processing result information of the services corresponding to the quasi-service object and the to-be-serviced object based on the schedule content, and analyzing and integrating the processing result information to obtain service data, includes: Obtain the number of times the target tag appears from all processing result information corresponding to the user; According to a preset user evaluation rule, user evaluation is performed based on the number of times the target tag appears, and user evaluation information corresponding to the user is generated.

6. The method according to claim 4 or 5, characterized in that: The method further comprises: According to the service data, determining a priority service object from among the quasi-service objects and / or objects to be served and feeding back the priority service object to the user corresponding terminal; and / or The service object information and the product information to be supplied are sent to the user's corresponding terminal, so that the user can formulate the schedule content based on the service object information and the product information to be supplied.

7. The method according to claim 1, characterized in that The receiving of processing result information of the services corresponding to the quasi-service object and the to-be-serviced object based on the schedule content, and analyzing and integrating the processing result information to obtain service data also includes: Matching the processing result information with the business processing target of the user, and sending business execution information to the user according to the matching result to drive the user to complete the business processing target; The method further comprises: The schedule contents, corresponding service objects, service data and business processing objectives of each member of the team to which the user belongs are analyzed and integrated.

8. A service processing device, characterized in that: include: A schedule management module, for determining schedule content and corresponding service objects in response to a schedule management operation instruction triggered by a user, wherein the service objects include quasi-service objects and objects to be served, and the objects to be served are obtained by analyzing the interaction data between the objects to be served and the corresponding push content information of the user; A business processing module, used for receiving processing result information of the business corresponding to the quasi-service object and the object to be served based on the schedule content, analyzing and integrating the processing result information to obtain service data; the service data includes evaluation information of the service object and / or self-evaluation information of the user; A target management module, used to synchronize the service data with the schedule content and update the business processing target of the user according to the service data; The service processing device further includes an information push module configured to execute: Determine the interactive object and the interactive content and the number of interactions between the interactive object and the pushed content information from the call link information of the pushed content information included in the interactive data; According to the interaction content and the number of interactions corresponding to each of the interaction objects, the service intention value corresponding to each of the interaction objects is calculated, and the service intention value is used to filter out the service objects from the interaction objects.

9. A computer storage medium having a computer program stored thereon, wherein the computer program, when executed by a processor, implements the service processing method according to any one of claims 1 to 7.

10. An electronic device, characterized in that: include: one or more processors; A storage device, used to store one or more programs, when the one or more programs are executed by the one or more processors, enables the one or more processors to implement the business processing method as described in any one of claims 1 to 7.

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