Process work order management method and device, storage medium and electronic equipment

Abstract

The application provides a process work order management method and device, a storage medium and an electronic device, and the method comprises the following steps: when an event process work order of a production event is closed, it is judged whether the production event meets a fault process triggering condition, and if yes, a fault process work order is created; when the fault process work order is closed, it is judged whether the fault process work order meets a field updating condition, and if yes, updating information corresponding to the fault process work order is determined to update the event process work order; a test process work order is determined; when an instruction of closing the test process work order is received, a test result is determined, if the test result indicates that the fault process needs to be processed, the test process work order is closed, and event single information and fault single information corresponding to the test process work order are determined, based on which the event process work order and the fault process work order are updated, and the process work order management is ended. By using the method, information synchronization of various types of process work orders can be realized, and data consistency can be ensured.

Description

TECHNICAL FIELD

[0001] The present application relates to the technical field of work order management, in particular to a process work order management method and device, a storage medium and an electronic device. BACKGROUND

[0002] In the operation process of the IT system of a financial institution, for events occurring during the production operation of the system, a process work order is usually used for recording. In the actual process of process management, for the same production event, different processes are often used for recording and analysis, for example, a production event is first recorded through an event process, and a production event that causes business impact and needs to take emergency measures to deal with is regarded as an emergency event, which needs to be further upgraded to a fault process for recording. The event analysis, event level assessment and responsibility identification are performed through the production event evaluation process.

[0003] The production event will have its corresponding process work order in each type of process. In the existing process work order management process, the process work order of the production event in different processes is disposed by the corresponding processing personnel, and the information content of each process work order depends on the operation of the corresponding processing personnel. Due to the different analysis angles of the processing personnel in different processes, the attribute information of the same production event in different process work orders is often inconsistent. At present, the information or state inconsistency is found through manual checking during offline event review, and the specified fields of the work order are modified through application.

[0004] Based on the existing process work order management method, the process work order data exception of the production event can only be found through manual review afterwards, the abnormal processing has a certain lag, and manual modification is needed, which is relatively cumbersome. Secondly, relying on manual review to find abnormalities is prone to human errors and missed abnormal process work orders. SUMMARY

[0005] Therefore, the embodiments of the present application provide a process work order management method to solve the problems that the various process work orders of the production event are manually reviewed, the abnormal data is manually processed, it is difficult to process the abnormal data in time, the operation is relatively cumbersome, and human errors are prone to occur.

[0006] The embodiments of the present application also provide a process work order management device to ensure the implementation and application of the above method in practice.

[0007] To achieve the above object, the embodiments of the present application provide the following technical solutions:

[0008] A process work order management method, comprising:

[0009] When receiving an instruction of closing the event flow work order corresponding to the production event, the event flow work order is closed, and it is determined whether the production event meets a preset fault flow triggering condition;

[0010] If the production event meets the preset fault flow triggering condition, a first fault flow work order corresponding to the production event is created;

[0011] When receiving an instruction of closing the first fault flow work order, the first fault flow work order is closed, and it is determined whether the first fault flow work order meets a preset field updating condition;

[0012] If the first fault flow work order meets the preset field updating condition, first updating information corresponding to the first fault flow work order is determined, and the event flow work order is updated according to the first updating information;

[0013] A first evaluation flow work order corresponding to the production event is determined;

[0014] When receiving an instruction of closing the first evaluation flow work order, first evaluation result corresponding to the first evaluation flow work order is determined;

[0015] If the first evaluation result indicates that the production event needs to be processed by a fault flow, the first evaluation flow work order is closed, and first event single information and first fault single information corresponding to the first evaluation flow work order are determined;

[0016] The event flow work order is updated according to the first event single information, and the first fault flow work order is updated according to the first fault single information, and the process of managing the flow work order of the production event is ended.

[0017] Optionally, the method further includes:

[0018] In the first fault flow work order, first field data corresponding to each preset field is determined;

[0019] In the event flow work order, second field data corresponding to each preset field is determined;

[0020] For each preset field, the first field data corresponding to the preset field is compared with the second field data corresponding to the preset field, and if the first field data corresponding to the preset field is different from the second field data corresponding to the preset field, the preset field is determined as a variable field;

[0021] If at least one of the preset fields is determined as the changed field, it is determined that the first fault process work order meets the preset field update condition.

[0022] The method can further include:

[0023] determining a set of evaluation process work orders, the set of evaluation process work orders including all created evaluation process work orders;

[0024] determining whether there is an evaluation process work order associated with the production event in the set of evaluation process work orders;

[0025] If there is an evaluation process work order associated with the production event in the set of evaluation process work orders, the evaluation process work order associated with the production event in the set of evaluation process work orders is taken as the first evaluation process work order.

[0026] If there is no evaluation process work order associated with the production event in the set of evaluation process work orders, an evaluation process work order corresponding to the first fault process work order is created, and the evaluation process work order corresponding to the first fault process work order is taken as the first evaluation process work order.

[0027] The method can further include:

[0028] If the production event does not meet the preset fault process triggering condition, it is determined whether the production event meets a preset evaluation process triggering condition.

[0029] If the production event meets the preset evaluation process triggering condition, a second evaluation process work order corresponding to the production event is determined.

[0030] When an instruction to close the second evaluation process work order is received, a second evaluation result corresponding to the second evaluation process work order is determined.

[0031] If the second evaluation result indicates that the production event needs to be processed by a fault process, a second fault process work order corresponding to the production event is created.

[0032] When an instruction to close the second fault process work order is received, the second fault process work order is closed, and it is determined whether the second fault process work order meets the preset field update condition.

[0033] If the second fault process work order meets the preset field update condition, second update information corresponding to the second fault process work order is determined, and the event process work order is updated according to the second update information.

[0034] The second evaluation process work order is closed, and second event single information and second fault single information corresponding to the second evaluation process work order are determined;

[0035] The event process work order is updated according to the second event single information, and the second fault process work order is updated according to the second fault single information, and the process work order management process of the production event is ended.

[0036] The method can further include:

[0037] When receiving an instruction to cancel the second fault process work order, it is prompted that the second fault process work order cannot be cancelled.

[0038] The method can further include:

[0039] If the first evaluation result indicates that the production event does not need to be processed by a fault process, it is prompted to cancel the first fault process work order;

[0040] When receiving an instruction to cancel the first fault process work order, the first fault process work order is cancelled, and work order cancellation information corresponding to the first fault process work order is determined;

[0041] The event process work order is updated according to the work order cancellation information and the first event single information, the first evaluation process work order is closed, and the process work order management process of the production event is ended.

[0042] The method can further include:

[0043] When receiving an instruction to cancel the event process work order, the event process work order is cancelled;

[0044] The first fault process work order is cancelled;

[0045] The first evaluation process work order is cancelled.

[0046] A process work order management device includes:

[0047] A first judging unit is configured to, when receiving an instruction to close an event process work order corresponding to a production event, close the event process work order, and determine whether the production event meets a preset fault process triggering condition;

[0048] A creating unit is configured to, if the production event meets the preset fault process triggering condition, create a first fault process work order corresponding to the production event;

[0049] The second determining unit is configured to determine whether the first fault process work order meets a preset field update condition when receiving an instruction of closing the first fault process work order.

[0050] The first updating unit is configured to determine first update information corresponding to the first fault process work order if the first fault process work order meets the preset field update condition, and update the event process work order according to the first update information.

[0051] The first determining unit is configured to determine a first evaluation process work order corresponding to the production event.

[0052] The second determining unit is configured to determine a first evaluation result corresponding to the first evaluation process work order when receiving an instruction of closing the first evaluation process work order.

[0053] The third determining unit is configured to close the first evaluation process work order if the first evaluation result indicates that the production event needs to be processed by a fault process, and determine first event single information and first fault single information corresponding to the first evaluation process work order.

[0054] The second updating unit is configured to update the event process work order according to the first event single information, and update the first fault process work order according to the first fault single information, and end the process work order management process of the production event.

[0055] A storage medium includes stored instructions, wherein the instructions, when executed, control a device in which the storage medium is located to perform the process work order management method as described above.

[0056] An electronic device includes a memory, and one or more instructions, wherein the one or more instructions are stored in the memory and configured to be executed by one or more processors to perform the process work order management method as described above.

[0057] Based on the process work order management method provided by the embodiment of the application, when an instruction of closing the event process work order corresponding to the production event is received, the event process work order is closed, and it is determined whether the production event meets the preset fault process triggering condition, if yes, a first fault process work order is created; when an instruction of closing the first fault process work order is received, the first fault process work order is closed, and it is determined whether the first fault process work order meets the preset field update condition, if yes, first update information corresponding to the first fault process work order is determined, and the event process work order is updated according to the first update information; a first evaluation process work order corresponding to the production event is determined; when an instruction of closing the first evaluation process work order is received, a first evaluation result corresponding to the first evaluation process work order is determined; if the first evaluation result indicates that the production event needs to be processed by the fault process, the first evaluation process work order is closed, and first event single information and first fault single information corresponding to the first evaluation process work order are determined; the event process work order is updated according to the first event single information, and the first fault process work order is updated according to the first fault single information, and the process work order management process of the production event is ended. By using the method provided by the embodiment of the application, if the fault process work order and the evaluation process work order are generated in the process work order management process of the production event, the event process work order or the fault process work order can be updated according to the current information of the work orders when the work orders are closed, and the corresponding data of the work orders of different types is synchronized. If there is abnormal data between the work orders, the abnormal data can be processed in time by the data update when the work orders are closed, without manual review and manual processing of the abnormal data, so that human errors can be avoided, and the processing efficiency is improved. BRIEF DESCRIPTION OF DRAWINGS

[0058] In order to more clearly illustrate the technical solutions in the embodiments of the present application or the prior art, the following will briefly introduce the drawings needed to be used in the embodiments or the prior art description. Obviously, the drawings in the following description are only embodiments of the present application, and for those skilled in the art, other drawings can be obtained without creative labor on the basis of the provided drawings.

[0059] Figure 1 A method flowchart of a process work order management method provided by the embodiment of the present application;

[0060] Figure 2 An example diagram of a process work order management process provided by the embodiment of the present application;

[0061] Figure 3 Another example diagram of a process work order management process provided by the embodiment of the present application;

[0062] Figure 4Another example diagram of a process work order management process provided for an embodiment of the present application is provided.

[0063] Figure 5 A structural schematic diagram of a process work order management device provided for an embodiment of the present application is provided.

[0064] Figure 6 A structural schematic diagram of an electronic device provided for an embodiment of the present application is provided. DETAILED DESCRIPTION

[0065] The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are only a part of the embodiments of the present application, rather than all the embodiments of the present application. Based on the embodiments in the present application, all other embodiments obtained by a person of ordinary skill in the art without creative effort fall within the protection scope of the present application.

[0066] In the present application, the terms “comprise”, “contain” or any other variants thereof are intended to cover non-exclusive inclusion, so that a process, method, article or device comprising a series of elements not only includes those elements, but also includes other elements not explicitly listed or inherent to such a process, method, article or device. Without more limitations, the element defined by the statement “comprises a” does not exclude the presence of another identical element in the process, method, article or device comprising the element.

[0067] As known from the background, the information of production events in various processes may change during the processing, and the information of various process work orders cannot be synchronized. For example, in the process work order processing of a fault, a processor revises the fields of the work order, and the revision causes the fields of the fault process work order to be different from those of the event process work order, that is, the same production event is recorded inconsistently in different process work orders. For another example, a processor of a production event evaluation process may evaluate and revise the key fields such as event level, application system and impact description, and after the revision, the key field information of the process work order of the production event evaluation process is inconsistent with the corresponding field information in the event process work order and the fault process work order. When the above situations occur, the data in different process work orders of the production event may be abnormal, and manual review and modification are required. The existing processing method has a certain lag and is complicated and may be missed.

[0068] Therefore, the embodiment of the present application provides a process work order management method, which can update the data of other existing process work orders when closing the fault process work order or the production event evaluation process, synchronize the data of various process work orders, avoid data abnormalities, and avoid subsequent manual review and modification.

[0069] The embodiment of the present application provides a process work order management method, which can be applied to a process work order system, an execution subject of the method can be a server of the system, a method flowchart of the method is as shown in Figure 1 The embodiment of the present application provides a process work order management method, which can be applied to a process work order system, an execution subject of the method can be a server of the system, a method flowchart of the method is as shown in

[0070] S101: When receiving an instruction of closing an event process work order corresponding to a production event, performing closing processing on the event process work order, and judging whether the production event meets a preset fault process trigger condition;

[0071] In the method provided by the embodiment of the present application, the event process work order is used for recording daily events during production operation, the fault process work order is used for recording sudden events upgraded from daily events during production operation, and the evaluation process work order refers to an Operation Level Agreement (OLA) work order, which is usually called an OLA work order or an OLA process work order. The OLA process work order is used for evaluating sudden events and daily events that need to be paid attention to.

[0072] In the method provided by the embodiment of the present application, each production event during production operation corresponds to an event process work order, according to the filling content of the event process work order, different conditions meet the fault process work order or the OLA process work order, all fault process work orders trigger the OLA process work order, and the OLA process work order can be raised to be bound and associated when the event process work order is not ended.

[0073] In the method provided by the embodiment of the present application, the system is provided with a fault process trigger condition in advance, that is, a condition that the production event needs to be processed through a fault process, and the condition can be set according to a corresponding field in the event process work order, for example, the event process work order is provided with a work order type field, and the fault process trigger condition can be that the field value of the work order type field is a sudden event.

[0074] In the method provided by the embodiment of the present application, for the event process work order in the work order system, when a user performs a closing operation on an event process work order corresponding to a production event in the work order system, the server can correspondingly receive an instruction of closing the event process work order corresponding to the production event. The server can set a work order state of the corresponding event process work order to a closing state to perform closing processing. Meanwhile, whether the production event meets a preset fault process trigger condition can be judged according to work order content of the event process work order.

[0075] S102: If the production event meets the preset fault process trigger condition, a first fault process work order corresponding to the production event is created;

[0076] In the method provided by the embodiment of the present application, if the production event meets the fault flow triggering condition, a fault flow work order is created according to the work order content of the event flow work order, and the fault flow work order is taken as a first fault flow work order.

[0077] S103: When receiving an instruction of closing the first fault flow work order, the first fault flow work order is closed, and whether the first fault flow work order meets a preset field update condition is judged.

[0078] In the method provided by the embodiment of the present application, when a user performs a closing operation on the first fault flow work order in the work order system, the server can correspondingly receive an instruction, the server can set the work order state of the first fault flow work order as a closed state to perform the closing operation. Meanwhile, whether the first fault flow work order meets a preset field update condition can be judged according to the work order content of the first fault flow work order. The field update condition is a condition for judging whether the event flow work order needs to be updated, which can be judged according to the fields shared by the event flow work order and the fault flow work order, and the change of the field value of the fields in the fault flow work order can be taken as the field update condition.

[0079] S104: If the first fault flow work order meets the preset field update condition, first update information corresponding to the first fault flow work order is determined, and the event flow work order is updated according to the first update information.

[0080] In the method provided by the embodiment of the present application, if it is judged that the first fault flow work order meets the field update condition, the data that needs to be updated in the event flow work order is determined according to the work order content of the first fault flow work order, and the data is taken as first update information. The work order content of the event flow work order is changed according to the first update information to perform data update. For example, when the event flow work order is closed, the data of field A in the event flow work order is a1, the data of field B is b1, the data of field A in the first update information is a2, and the data of field B is b2. The event flow work order is changed according to the first update information, that is, the data of field A in the event flow work order is changed from a1 to a2, and the data of field B is changed from b1 to b2.

[0081] S105: A first evaluation flow work order corresponding to the production event is determined.

[0082] The method provided by the embodiment of the application comprises the following steps: when a production event enters a fault process, the production event is processed through an OLA process; when the production event has a corresponding fault process work order, the fault process work order is associated with an OLA process work order; if the OLA process work order has not been triggered by the previous production event, the OLA process work order is triggered, and the OLA process work order is associated with the fault process work order and an event process work order, and the OLA process work order is used as the first evaluation process work order; if the OLA process work order has been triggered by the previous production event, the OLA process work order is associated with the fault process work order, and the OLA process work order is used as the first evaluation process work order.

[0083] S106: When an instruction of closing the first evaluation process work order is received, a first evaluation result corresponding to the first evaluation process work order is determined.

[0084] In the method provided by the embodiment of the application, when a user performs a closing operation on the first evaluation process work order in a work order system, the server can receive a corresponding instruction. When the user is ready to close the evaluation process work order, it indicates that the evaluation process of the production event has ended, and an evaluation result is obtained. The evaluation result of the first evaluation process work order is obtained, and the evaluation result is used as the first evaluation result.

[0085] S107: If the first evaluation result indicates that the production event needs to be processed through a fault process, the first evaluation process work order is closed, and first event information and first fault information corresponding to the first evaluation process work order are determined.

[0086] In the method provided by the embodiment of the application, the evaluation result of the evaluation process work order comprises event level evaluation information of the production event. If the first evaluation result indicates that the corresponding production event needs to be processed through a fault process, that is, the production event is identified as a sudden event through evaluation, and the fault process work order is created without error. Then, the work order state of the first evaluation process work order is set to a closed state, so as to be closed. Meanwhile, data that needs to be backfilled into the event process work order is obtained in the first evaluation process work order according to a pre-set backfill field, the data is used as the first event information, data that needs to be backfilled into the fault process work order is obtained in the first evaluation process work order, and the data is used as the first fault information. The data field that needs to be backfilled into various process work orders can be set according to actual needs.

[0087] S108: The event process work order is updated according to the first event information, and the first fault process work order is updated according to the first fault information, and the process work order management process of the production event is ended.

[0088] In the method provided by the embodiments of the present invention, the work order content of the event process work order can be updated according to the data in the first event order information, and the work order content of the first fault process work order can be updated according to the data in the first fault order information, thereby completing the process work order management of the production event.

[0089] Based on the method provided in this embodiment of the invention, when an instruction to close an event process work order corresponding to a production event is received, the event process work order is closed, and it is determined whether the production event meets the preset fault process triggering conditions. If it meets the conditions, a first fault process work order corresponding to the production event is created. When an instruction to close the first fault process work order is received, the first fault process work order is closed, and it is determined whether the first fault process work order meets the preset field update conditions. If it meets the conditions, the first update information corresponding to the first fault process work order is determined, and the first update information is used to... The process involves updating the event workflow work order; determining the first evaluation workflow work order corresponding to the production event; upon receiving an instruction to close the first evaluation workflow work order, determining the first evaluation result corresponding to the first evaluation workflow work order; if the first evaluation result indicates that the production event requires fault process handling, then the first evaluation workflow work order is closed, and the first event order information and first fault order information corresponding to the first evaluation workflow work order are determined; the event workflow work order is updated based on the first event order information, and the first fault workflow work order is updated based on the first fault order information, thus ending the workflow work order management process for the production event. Using the method provided in this embodiment, if fault workflow work orders and evaluation workflow work orders are generated during the workflow work order management process for a production event, when these work orders are closed, the event workflow work order or fault workflow work order can be updated based on the current information of these work orders, synchronizing the corresponding data of each type of work order. If there is abnormal data between work orders, the data update during work order closure can promptly handle this abnormal data without manual review or manual handling of abnormalities, avoiding human error and improving processing efficiency.

[0090] exist Figure 1 Based on the method shown, the process of determining whether the first fault process work order meets the preset field update conditions mentioned in step S103 of the method provided in this embodiment of the invention includes:

[0091] In the first fault process work order, the first field data corresponding to each preset field is determined;

[0092] In the method provided by this embodiment of the invention, the system is configured with multiple preset fields, which can be fields present in both fault process work orders and event process work orders. In the first fault process work order, the field value of each preset field is found, and the field value of each preset field in the first fault process work order is used as the first field data corresponding to each preset field.

[0093] In the event flow work order, the second field data corresponding to each of the preset fields is determined;

[0094] In the method provided by the embodiment of the application, the field value of each preset field in the event flow work order is found, and the field value of each preset field in the event flow work order is taken as the second field data corresponding to each preset field.

[0095] For each of the preset fields, the first field data corresponding to the preset field is compared with the second field data corresponding to the preset field, and if the first field data corresponding to the preset field is different from the second field data corresponding to the preset field, the preset field is determined as a variable field.

[0096] If at least one of the preset fields is determined as the variable field, it is determined that the first fault flow work order meets the preset field update condition.

[0097] In the method provided by the embodiment of the application, the first field data corresponding to each preset field is compared with the second field data corresponding to the preset field, and if there is field data with a comparison result of being different, it is considered that the first fault flow work order meets the preset field update condition. That is, it is judged whether the corresponding field in the fault flow work order is changed compared with the event flow work order, and if there is a change, the fault flow work order meets the field update condition, and the changed data needs to be written back to the corresponding field of the event flow work order.

[0098] In the method provided by the embodiment of the application, the process of determining the first evaluation flow work order corresponding to the production event in step S105 includes: Figure 1 On the basis of the method shown in the figure, in the method provided by the embodiment of the application, the process of determining the first evaluation flow work order corresponding to the production event in step S105 includes:

[0099] The evaluation flow work order set is determined; the evaluation flow work order set includes all created evaluation flow work orders;

[0100] It is judged whether there is an evaluation flow work order associated with the production event in the evaluation flow work order set.

[0101] In the method provided by the embodiment of the application, in addition to being triggered by the fault flow work order, the OLA flow work order can also be initiated by the evaluation personnel. For example, when some major event occurs, the OLA evaluation personnel has already known, and according to the event handling situation, it has been clear that the evaluation must be carried out. In this scenario, the OLA evaluation personnel can initiate the OLA evaluation before the event flow work order is closed, and trigger the OLA flow work order of the production event.

[0102] The method provided by the embodiment of the present application comprises the following steps: querying, in an existing OLA process work order in a work order system, whether there is an OLA process work order of a current production event. Specifically, the number of the event process work order corresponding to the evaluation process work order is recorded in the evaluation process work order, and the number of the event process work order of the production event can be matched and queried.

[0103] If the evaluation process work order associated with the production event exists in the evaluation process work order set, the evaluation process work order associated with the production event in the evaluation process work order set is taken as the first evaluation process work order.

[0104] If the OLA process work order of the production event exists in the existing OLA process work order, the OLA process work order is taken as the first evaluation process work order, and the OLA process work order is associated with the first fault process work order. Specifically, the number of the first fault process work order is written back to the corresponding field in the OLA process work order, and the number of the OLA process work order is written back to the corresponding field in the first fault process work order.

[0105] If the evaluation process work order associated with the production event does not exist in the evaluation process work order set, the evaluation process work order corresponding to the first fault process work order is created, and the evaluation process work order corresponding to the first fault process work order is taken as the first evaluation process work order.

[0106] If the OLA process work order of the current production event does not exist in the existing OLA process work order, a new OLA process work order is created according to the work order content of the first fault process work order, the OLA process work order is taken as the first evaluation process work order, and the OLA process work order is associated with the event process work order of the current production event and the first fault process work order.

[0107] In the method shown in the figure, the method provided by the embodiment of the present application further comprises the following steps: Figure 1

[0108] If the production event does not meet the preset fault process triggering condition, it is judged whether the production event meets the preset evaluation process triggering condition.

[0109] ​The method provided by the embodiment of the present application, the system is provided with a preset evaluation process trigger condition, when a production event meets the condition, it is indicated that the production event needs to enter the evaluation process for processing, that is, a corresponding evaluation process work order is created, specifically, the trigger condition can be set through corresponding field data in the event process work order, for example, the event process work order indicates that the event has an impact and the solution type is a predetermined type as the evaluation process trigger condition. If it is judged in the judgment process of step S101 that the current production event does not meet the preset fault process trigger condition, it is judged whether the production event meets the preset evaluation process trigger condition according to the work order content of the event process work order.

[0110] If the production event meets the preset evaluation process trigger condition, a second evaluation process work order corresponding to the production event is determined.

[0111] In the method provided by the embodiment of the present application, if it is judged that the current production event meets the evaluation process trigger condition, a second evaluation process work order corresponding to the current production event is determined. The specific determination manner is the same as the manner of determining the first evaluation process work order mentioned in step S105, which can be referred to the above description, and will not be described here again. If a new OLA process work order needs to be created in this scenario, it is created according to the work order content of the event process work order.

[0112] When a closing instruction for the second evaluation process work order is received, a second evaluation result corresponding to the second evaluation process work order is determined.

[0113] In the method provided by the embodiment of the present application, when a user performs a closing operation on the second evaluation process work order in the work order system, an evaluation result can be obtained from the second evaluation process work order to obtain a second evaluation result.

[0114] If the second evaluation result indicates that the production event needs to be processed by a fault process, a second fault process work order corresponding to the production event is created.

[0115] In the method provided by the embodiment of the present application, if the second evaluation result indicates that the production event corresponding thereto needs to be processed by a fault process, a corresponding fault process work order is created, the fault process work order is taken as a second fault process work order, and the fault process work order is associated with the second evaluation process work order and the event process work order.

[0116] When a closing instruction for the second fault process work order is received, the second fault process work order is closed, and it is judged whether the second fault process work order meets the preset field update condition.

[0117] In the method provided by the embodiment of the application, when the user performs the closing operation on the second fault process work order in the work order system, the work order state of the second fault process work order is set as a closed state for closing processing, and meanwhile, whether the second fault process work order meets the preset field update condition is judged according to the work order content of the second fault process work order. The judging manner is the same as that of judging whether the first fault process work order meets the preset field update condition in step S103, and reference can be made to the foregoing description, and thus the description is not repeated here.

[0118] If the second fault process work order meets the preset field update condition, second update information corresponding to the second fault process work order is determined, and the event process work order is updated according to the second update information.

[0119] In the method provided by the embodiment of the application, if it is judged that the second fault process work order meets the field update condition, second update information is determined, and the event process work order is updated according to the second update information. The determination manner of the second update information and the work order updating manner are the same as those of the first update information and the work order updating manner mentioned in step S104, reference can be made to the foregoing description, and thus the description is not repeated here.

[0120] The second evaluation process work order is closed, and second event single information and second fault single information corresponding to the second evaluation process work order are determined.

[0121] The event process work order is updated according to the second event single information, and the second fault process work order is updated according to the second fault single information, and the process work order management process of the production event is ended.

[0122] In the method provided by the embodiment of the application, after the second fault process work order is closed, the work order state of the second evaluation process work order can be set as a closed state for closing processing. Meanwhile, the second event single information and the second fault single information can be determined, and the event process work order and the second fault process work order are updated respectively. The determination manner of the second event single information and the second fault single information and the work order updating manner are the same as those of the first event single information and the second fault single information and the work order updating manner mentioned in steps S107 and S108, reference can be made to the foregoing description, and thus the description is not repeated here.

[0123] It should be noted that the second evaluation process work order mentioned in the embodiment of the application and the first evaluation process work order mentioned in step S105 are actually the same type of work order, and are both OLA process work orders in the work order system. The second fault process work order and the first fault process work order in step S102 are actually the same type of work order, i.e., fault process work order. The naming distinction in the present text is only for the convenience of explaining the corresponding process work orders in different triggering scenarios.

[0124] Based on the method provided in the embodiment of the present application, when the event flow work order ends, according to the work order filling condition, the condition of triggering the fault flow work order is not met, but the production event is identified to meet the fault work order condition through the OLA process evaluation, at this time, the corresponding fault flow work order can be created, and the lack of the fault flow work order corresponding to the event flow work order in the work order system is avoided.

[0125] On the basis of the method provided in the above embodiment, the method provided in the embodiment of the present application further comprises:

[0126] When the instruction of canceling the second fault flow work order is received, it is prompted that the second fault flow work order cannot be canceled.

[0127] In the method provided in the embodiment of the present application, when the corresponding fault flow work order is triggered in the work order system, the user can cancel the fault flow work order in the work order system if the user thinks that the triggering is incorrect. When the user cancels the fault flow work order, it is needed to check whether the fault flow work order is triggered by the OLA process work order, if yes, the fault flow work order is not allowed to be canceled, so when the user performs the canceling operation on the second fault flow work order in the work order system, the work order canceling processing is not performed, but a prompt is sent to the user that the fault flow work order cannot be canceled.

[0128] In the method provided in the embodiment of the present application, if the instruction of canceling the first fault flow work order is received, the work order state of the first fault flow work order is set as the canceling state, and the information of the work order canceling is synchronized to the event flow work order and the first evaluation flow work order.

[0129] On the basis of the method shown in the above embodiment, the method provided in the embodiment of the present application further comprises: Figure 1 If the first evaluation result represents that the production event does not need to be processed by the fault flow, the first fault flow work order is prompted to be canceled;

[0130] In the method provided in the embodiment of the present application, if the first evaluation result obtained in the step S106 represents that the production event does not need to be processed by the fault flow, a prompt is sent to the user to cancel the first fault flow work order.

[0131] When the instruction of canceling the first fault flow work order is received, the work order canceling processing is performed on the first fault flow work order, and the work order canceling information corresponding to the first fault flow work order is determined;

[0132]

[0133] ​The method provided by the embodiment of the application sets the work order state of the first fault process work order as a cancel state and generates work order cancel information when a user performs a cancel operation on the first fault process work order in the work order system, and the work order cancel information can be the latest work order state of the first fault process work order, that is, the cancel state.

[0134] According to the work order cancel information and the first event single information, the event process work order is updated, and the first evaluation process work order is closed, and the process work order management process of the production event is ended.

[0135] In the method provided by the embodiment of the application, when the first fault process work order is canceled, the work order content of the event process work order is updated based on the work order cancel information and the first event single information corresponding to the first evaluation process work order. Meanwhile, the work order state of the first evaluation process work order is set as a closed state.

[0136] Based on the method provided by the embodiment of the application, if the event process work order is ended and the fault process work order is triggered, but after the OLA process evaluation, it is determined that the production event does not meet the fault work order condition, at this time, the user can be prompted to cancel the fault process work order, so as to avoid the redundancy of the fault process work order in the work order system.

[0137] In Figure 1 Based on the method shown in the figure, the method provided by the embodiment of the application further includes:

[0138] When the instruction of canceling the event process work order is received, the work order cancel processing is performed on the event process work order;

[0139] The work order cancel processing is performed on the first fault process work order;

[0140] The work order cancel processing is performed on the first evaluation process work order.

[0141] In the method provided by the embodiment of the application, when a special situation occurs, the user can cancel the event process work order. When the user performs a cancel operation on the event process work order in the work order system, the work order state of the event process work order is set as a cancel state, so as to perform the work order cancel processing. Meanwhile, the work order cancel processing is performed on the fault process work order (that is, the first fault process work order) and the evaluation process work order (that is, the first evaluation process work order) associated with the event process work order, if the process work order allows automatic cancel, the work order state is set as a cancel state, if the process work order does not allow automatic cancel, a prompt is sent to the corresponding worker, prompting to cancel the work order.

[0142] It should be noted that the embodiment of the present application only provides a specific embodiment for the cancellation process of the event process order in the scenario of triggering the fault process order and the evaluation process order at the same time. In the specific implementation process, an event process order can be associated with only a fault process order or only an evaluation process order, and when the event process order is cancelled, the associated process order is cancelled.

[0143] In order to better illustrate the method provided by the embodiment of the present application, the embodiment of the present application provides another process order management method in combination with an actual application scenario.

[0144] In the method provided by the embodiment of the present application, the OLA process order can be triggered in advance before the event process order ends, and the OLA process order can actively bind the associated event process order to perform evaluation in advance. The association of the order includes: bringing the corresponding number into the corresponding field of the form and linking the corresponding order in the "associated order" tab page of the form.

[0145] Next, the management process of the process order provided by the embodiment of the present application is described from the dimension of different process orders.

[0146] As shown in FIG. 1, in the dimension of the event process order, the management process of the process order mainly includes the following contents: Figure 2 After the event order (event process order) ends, it is first needed to judge whether the condition for triggering the fault order (fault process order) is met, if the condition is met, the fault order is triggered, and the number of the fault order is written back to the event order. After the fault process order ends, it is needed to judge whether the corresponding OLA process order exists, if the corresponding OLA process order does not exist, the OLA process order is directly triggered, and the number of the OLA process order is filled back to the corresponding event order and fault order; if the corresponding OLA process order exists, the OLA process order is associated in the event order and the fault order.

[0147] If the condition for triggering the fault order is not met, it is needed to judge whether the condition for triggering the OLA process order is met, if the condition is not met, the OLA process order is not triggered, and the event order ends; if the condition is met, it is needed to judge whether the corresponding OLA process order exists, if the corresponding OLA process order does not exist, the OLA process order is directly triggered, and the number of the OLA process order is filled back to the corresponding event order; if the corresponding OLA process order exists, the OLA process order is associated in the event order.

[0148]

[0149] ​If the event work order is canceled due to special circumstances, if there is an upgraded fault work order, the fault work order needs to be canceled, if there is an OLA process work order triggered, the OLA process work order is notified to cancel the related OLA process work order, the OLA process work order includes the main single and the sub-single, and the main single and the corresponding sub-single need to be canceled at the same time when the OLA process work order is canceled.

[0150] As shown in Figure 3 The management process of the process work order in the dimension of the OLA process work order mainly includes the following contents:

[0151] After the OLA evaluation work is completed, the user clicks the close button manually, at this time it is necessary to judge whether the OLA process work order can be ended, if the corresponding event process work order or fault process work order has not been ended, the OLA process work order cannot be ended, until the corresponding event process work order and fault process work order are ended, during which the system judges whether the OLA process work order can be ended. If the corresponding event process work order has been ended, the following judgments need to be made:

[0152] When the corresponding event process work order has been ended, it should be judged first whether the event process work order has triggered a fault process work order. If it has been triggered, further judgment needs to be made according to the OLA evaluation result, if the OLA evaluation result identifies the production event as a routine event, it is prompted to cancel the fault process work order, after the fault process work order is canceled, the corresponding event process work order will be adjusted synchronously. The information adjusted includes the part of the event work order related to the fault work order, such as the "upgrade fault single number" field needs to delete the fault single number; the "whether there is an impact" field is adjusted by the system to no impact; the corresponding fault single is also deleted in the "associated work order" tab, etc.

[0153] If the OLA evaluation result identifies the production event as a sudden event, it is necessary to check whether the fault process work order has been ended, when the fault process work order has been ended, the OLA process work order can be ended, at the same time, it is necessary to backfill the content of the specified field to the corresponding field of the fault process work order and the event process work order. If the fault process work order has not been triggered, further judgment needs to be made according to the OLA evaluation result, if the OLA evaluation result identifies the production event as a routine event, the OLA process work order can be ended, and the content of the specified field is backfilled to the event process work order; if the OLA evaluation result identifies as a sudden event, the fault process work order needs to be triggered, until the fault process work order is processed to the end, the OLA process work order can be ended, and the content of the specified field is backfilled to the fault process work order and the event process work order.

[0154] The method provided by the embodiment of the application includes the following: the fields of the OLA process work order filled back to the fault work order include: event level, application system, problem version launch date, development task number, version serial number, influence description, and responsible unit; and the fields of the event work order filled back include: application system, problem version launch date, development task number, version serial number, and influence description.

[0155] In the method provided by the embodiment of the application, if the person manually closes the OLA process work order, and it is judged that the event process work order and the fault process work order have been closed and the evaluation result is consistent with the trigger result of the fault work order, the OLA process work order is directly closed, and the system fills back the related data. If the person manually closes the OLA process work order, the OLA process work order cannot be ended, and then the system judges in a time-based manner, and closes the OLA process work order and fills back the related data when the conditions are met.

[0156] It should be noted that, Figure 3 The process shown is only a brief illustration, and the OLA process work order can only be manually closed when a series of conditions are met. If other operations are triggered when the person manually closes the OLA process work order, the OLA process work order can be closed only in a time-based manner by the system.

[0157] As shown in Figure 4 In the dimension of the fault process work order, the management process of the process work order mainly includes the following contents:

[0158] When the event process work order triggers the fault process work order, for the fault process work order that has been triggered, the system needs to compare the corresponding fields of the fault process work order and the event process work order when the fault process work order is closed. If the field contents change, the field contents in the fault process work order are filled back to the corresponding fields of the event process work order, so as to keep the information of the event process work order and the fault process work order consistent.

[0159] If it is found that the triggering is incorrect after the fault process work order is triggered, the handler can cancel the fault process work order through the cancel button. When the fault process work order is canceled, the system needs to verify whether the fault process work order is triggered by the OLA process work order. If yes, the fault process work order is not allowed to be canceled. If no, the specific field in the fault process work order needs to be revised so that the work order does not meet the conditions for triggering the fault process work order, and the revised field is filled back to the corresponding field of the event process work order after the fault process work order is canceled.

[0160] Based on the method provided by the embodiment of the application, the interaction between the event process, the fault process, and the OLA process work order can be realized, the key information or state can be synchronized, the information of the related work orders is consistent, the states are consistent, and the difference in the information or state of the related work orders is avoided.

[0161] WithFigure 1 Corresponding to the flow work order management method shown, the embodiment of the application also provides a flow work order management device for managing Figure 1 The specific implementation of the method shown in the figure, the structure diagram is as Figure 5 As shown, it comprises:

[0162] The first judging unit 201 is used for closing the event flow work order corresponding to the production event when receiving the instruction of closing the event flow work order, and judging whether the production event meets the preset fault flow trigger condition;

[0163] The creating unit 202 is used for creating the first fault flow work order corresponding to the production event if the production event meets the preset fault flow trigger condition;

[0164] The second judging unit 203 is used for closing the first fault flow work order when receiving the instruction of closing the first fault flow work order, and judging whether the first fault flow work order meets the preset field update condition;

[0165] The first updating unit 204 is used for determining the first update information corresponding to the first fault flow work order if the first fault flow work order meets the preset field update condition, and updating the event flow work order according to the first update information;

[0166] The first determining unit 205 is used for determining the first evaluation flow work order corresponding to the production event;

[0167] The second determining unit 206 is used for determining the first evaluation result corresponding to the first evaluation flow work order when receiving the instruction of closing the first evaluation flow work order;

[0168] The third determining unit 207 is used for closing the first evaluation flow work order if the first evaluation result represents that the production event needs to be processed by the fault flow, and determining the first event single information and the first fault single information corresponding to the first evaluation flow work order;

[0169] The second updating unit 208 is used for updating the event flow work order according to the first event single information, and updating the first fault flow work order according to the first fault single information, and ending the flow work order management process of the production event.

[0170] If a failure process work order and an evaluation process work order are generated in the process of the production event process work order management, the current information of the work orders can be used to update the event process work order or the failure process work order, and the corresponding data of each type of work order can be synchronized. If there is abnormal data between the work orders, the abnormal data can be processed in time through the data update when the work orders are closed, without manual review and manual processing of the abnormal data, so that human errors can be avoided and the processing efficiency can be improved.

[0171] In Figure 5 Based on the device shown in the figure, the device provided by the embodiments of the present application can further extend a plurality of units, and the functions of the units can be referred to the descriptions of the embodiments of the process work order management method provided in the foregoing, which will not be further illustrated herein.

[0172] The embodiments of the present application also provide a storage medium, which includes stored instructions, wherein when the instructions are executed, the device where the storage medium is located performs the process work order management method as described above.

[0173] The embodiments of the present application also provide an electronic device, and a structure diagram thereof is shown in the figure, which specifically includes a memory 301 and one or more than one instruction 302, wherein the one or more than one instruction 302 is stored in the memory 301 and is configured to perform the one or more than one instruction 302 by the one or more than one processor 303 to perform the following operations: Figure 6

[0174] When the instruction of closing the event process work order corresponding to the production event is received, the event process work order is closed, and it is judged whether the production event meets the preset failure process triggering condition;

[0175] If the production event meets the preset failure process triggering condition, the first failure process work order corresponding to the production event is created;

[0176] When the instruction of closing the first failure process work order is received, the first failure process work order is closed, and it is judged whether the first failure process work order meets the preset field update condition;

[0177] If the first failure process work order meets the preset field update condition, the first update information corresponding to the first failure process work order is determined, and the event process work order is updated according to the first update information;

[0178] The first evaluation process work order corresponding to the production event is determined;

[0179] ​When receiving an instruction of closing the first evaluation process work order, determine a first evaluation result corresponding to the first evaluation process work order;

[0180] If the first evaluation result indicates that the production event needs to be processed by a fault process, perform a closing process on the first evaluation process work order, and determine first event single information and first fault single information corresponding to the first evaluation process work order;

[0181] Update the event process work order according to the first event single information, and update the first fault process work order according to the first fault single information, and end the process work order management process of the production event.

[0182] Each embodiment in the specification is described in a progressive manner, and the same and similar parts of each embodiment can be referred to each other. Each embodiment focuses on the difference from other embodiments. In particular, for the system or system embodiment, since it is basically similar to the method embodiment, it is described more simply, and the related parts can be referred to the part of the method embodiment. The above-described system and system embodiment are only illustrative, and the units described as separate components can be or can not be physically separated, and the components displayed as units can be or can not be physical units, that is, they can be located in one place or distributed on multiple network units. Part or all of the modules can be selected to achieve the purpose of the embodiment according to actual needs. Those skilled in the art can understand and implement without creative labor.

[0183] The skilled person can further realize that the units and algorithm steps of each example described in combination with the embodiments disclosed herein can be realized by electronic hardware, computer software or a combination of both. In order to clearly illustrate the interchangeability of hardware and software, the components and steps of each example have been described in the above description. Whether the functions are realized in hardware or software depends on the specific application and design constraints of the technical solution. Skilled persons can use different methods to realize the described functions for each specific application, but such implementation should not be considered beyond the scope of the present application.

[0184] The above description of the disclosed embodiments enables those skilled in the art to implement or use the present application. Various modifications to these embodiments will be apparent to those skilled in the art, and the general principles defined herein can be implemented in other embodiments without departing from the spirit or scope of the present application. Therefore, the present application will not be limited to the embodiments shown herein, but will conform to the widest scope consistent with the principles and novel features disclosed herein.

Claims

1. A process work order management method, characterized in that, include: When an instruction is received to close the event process work order corresponding to a production event, the event process work order is closed, and it is determined whether the production event meets the preset fault process triggering conditions; wherein, the event process work order is used to record daily events during production operation. If the production event meets the preset fault process triggering conditions, a first fault process work order corresponding to the production event is created; wherein, the fault process work order is used to record sudden events that escalate from daily events during production operation; When an instruction to close the first fault process work order is received, the first fault process work order is closed, and it is determined whether the first fault process work order meets the preset field update conditions. If the first fault process work order meets the preset field update conditions, then the first update information corresponding to the first fault process work order is determined, and the event process work order is updated according to the first update information. Determine the first evaluation process work order corresponding to the production event; wherein, the evaluation process work order is used to evaluate emergencies and routine events that require attention; When an instruction to close the first evaluation process work order is received, the first evaluation result corresponding to the first evaluation process work order is determined. If the first evaluation result indicates that the production event requires fault process handling, then the first evaluation process work order is closed, and the first event order information and the first fault order information corresponding to the first evaluation process work order are determined. The event workflow order is updated based on the first event order information, and the first fault workflow order is updated based on the first fault order information, thus ending the workflow order management process for the production event.

2. The method according to claim 1, characterized in that, The step of determining whether the first fault process work order meets the preset field update conditions includes: In the first fault process work order, the first field data corresponding to each preset field is determined; In the event flow work order, determine the second field data corresponding to each preset field; For each preset field, the data of the first field corresponding to the preset field is compared with the data of the second field corresponding to the preset field. If the data of the first field corresponding to the preset field is different from the data of the second field corresponding to the preset field, the preset field is determined to be a variable field. If at least one of the preset fields is determined to be the changed field, then the first fault process work order is determined to meet the preset field update conditions.

3. The method according to claim 1, characterized in that, The process of determining the first evaluation workflow work order corresponding to the production event includes: Determine the set of assessment process work orders; the set of assessment process work orders includes all assessment process work orders that have been created. Determine whether there is an evaluation process work order associated with the production event in the set of evaluation process work orders; If there is an evaluation process work order in the evaluation process work order set that is associated with the production event, then the evaluation process work order in the evaluation process work order set that is associated with the production event shall be used as the first evaluation process work order. If there is no evaluation process work order associated with the production event in the evaluation process work order set, then an evaluation process work order corresponding to the first fault process work order is created, and the evaluation process work order corresponding to the first fault process work order is used as the first evaluation process work order.

4. The method according to claim 1, characterized in that, Also includes: If the production event does not meet the preset fault process triggering conditions, then determine whether the production event meets the preset evaluation process triggering conditions. If the production event meets the preset evaluation process triggering conditions, then the second evaluation process work order corresponding to the production event is determined; When an instruction to close the second evaluation process work order is received, the second evaluation result corresponding to the second evaluation process work order is determined. If the second evaluation result indicates that the production event requires fault process handling, then a second fault process work order corresponding to the production event is created; When an instruction to close the second fault process work order is received, the second fault process work order is closed, and it is determined whether the second fault process work order meets the preset field update conditions. If the second fault process work order meets the preset field update conditions, then the second update information corresponding to the second fault process work order is determined, and the event process work order is updated according to the second update information. The second evaluation process work order is closed, and the second event order information and the second fault order information corresponding to the second evaluation process work order are determined. The event process work order is updated based on the second event form information, and the second fault process work order is updated based on the second fault form information, thus ending the process work order management process for the production event.

5. The method according to claim 4, characterized in that, Also includes: When an instruction to cancel the second fault process work order is received, a message is displayed indicating that the second fault process work order cannot be canceled.

6. The method according to claim 1, characterized in that, Also includes: If the first evaluation result indicates that the production event does not require fault process handling, then prompt to cancel the first fault process work order; When an instruction to cancel the first fault process work order is received, the first fault process work order is cancelled, and the work order cancellation information corresponding to the first fault process work order is determined. Based on the work order cancellation information and the first event order information, the event process work order is updated, and the first evaluation process work order is closed, thus ending the process work order management process of the production event.

7. The method according to claim 1, characterized in that, Also includes: When an instruction to cancel the event process work order is received, the event process work order is cancelled. Cancel the first fault process work order; Cancel the work order for the first evaluation process.

8. A process work order management device, characterized in that, include: The first judgment unit is used to close the event process work order when it receives an instruction to close the event process work order corresponding to the production event, and to determine whether the production event meets the preset fault process triggering conditions; wherein, the event process work order is used to record daily events during production operation. A creation unit is used to create a first fault process work order corresponding to the production event if the production event meets the preset fault process triggering conditions; wherein, the fault process work order is used to record sudden events that escalate from daily events during production operation. The second judgment unit is used to close the first fault process work order when it receives an instruction to close the first fault process work order, and to determine whether the first fault process work order meets the preset field update conditions. The first update unit is used to determine the first update information corresponding to the first fault process work order if the first fault process work order meets the preset field update conditions, and update the event process work order according to the first update information. The first determining unit is used to determine the first evaluation process work order corresponding to the production event; wherein, the evaluation process work order is used to evaluate emergencies and routine events that require attention; The second determining unit is used to determine the first evaluation result corresponding to the first evaluation process work order when it receives an instruction to close the first evaluation process work order. The third determining unit is used to close the first evaluation process work order if the first evaluation result indicates that the production event needs to be handled by a fault process, and to determine the first event order information and the first fault order information corresponding to the first evaluation process work order. The second update unit is used to update the event process work order based on the first event form information and update the first fault process work order based on the first fault form information, thereby ending the process work order management process of the production event.

9. A storage medium, characterized in that, The storage medium includes stored instructions, wherein when the instructions are executed, the device where the storage medium is located is controlled to perform the workflow management method as described in any one of claims 1 to 7.

10. An electronic device, characterized in that, It includes a memory and one or more instructions, wherein one or more instructions are stored in the memory and configured to be executed by one or more processors as described in any one of claims 1 to 7.

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