Information query device and method for service platform

Abstract

The present invention relates to the technical field of self-service information query equipment, and specifically discloses an information query device and method for a service platform, comprising a main structure, a disinfection structure and a scraping structure; the disinfection structure is detachably arranged on the main structure, and the scraping structure is fixedly arranged on the disinfection structure and electrically connected to the main structure. The present invention adjusts the lifting height of the equipment through a hydraulic cylinder, so that the equipment can be adapted to be operated and used by people of different heights, thereby improving the versatility and flexibility of the equipment; the equipment can lower its height and drive the seat frame to be moved out, so as to facilitate the elderly with limited mobility to sit or stand and use the equipment, thereby reflecting the care and consideration for special groups; the touch-controlled equipment will spray alcohol on the screen for disinfection before detecting the human body and operating accordingly, so as to prevent cross-touch infection and ensure the sanitation and safety of the operating environment; after spraying alcohol, the screen will be scraped and dried to ensure that the screen dries quickly and does not affect subsequent use.

Description

Technical Field

[0001] The present invention relates to the technical field of self-service information query equipment, and in particular to an information query device and method for a service platform. Background Art

[0002] In some public places or office units, some corresponding self-service query equipment is often set up in the lobby for independent query of relevant information or handling of some business, thereby reducing the labor intensity and number of office staff, and improving the business processing speed;

[0003] Existing information query devices are generally touch-sensitive, so many people touch the same screen, which can easily transmit bacteria and germs, especially during influenza periods. In addition, existing query devices have a certain height, which is inconvenient for shorter people or elderly people who have difficulty standing to use. Therefore, an information query device and method for a service platform are designed. Summary of the invention

[0004] The purpose of the present invention is to provide an information query device and method for a service platform to solve the problems raised in the above background technology.

[0005] In order to solve the above-mentioned problem, the present invention provides the following technical solution: an information query device for a service platform, comprising a main structure, a disinfection structure and a scraping structure; the disinfection structure is detachably mounted on the main structure, and the scraping structure is fixedly arranged on the disinfection structure and electrically connected to the main structure.

[0006] Preferably, the main structure includes a first shell, a pair of hydraulic cylinders, a second shell, a top cover, a support seat, a touch screen, an integrated system motherboard, a microphone, an infrared sensor, a speaker and auxiliary components; the first shell is a rectangular box without an upper wall, and a first storage groove is provided through the middle of the front side wall of the first shell, a delivery port is provided in the middle of the bottom end of the rear side wall of the first shell, a plate groove connected to the first storage groove is provided near the top of the front side wall of the first shell, a first flipping port corresponding to the first storage groove is provided in the middle of the top of the rear side wall of the first shell, lifting grooves are symmetrically provided on the rear side wall of the first shell near the left and right ends and in the middle of the left and right side walls, one end of a pair of hydraulic cylinders are symmetrically provided on the inner lower wall of the first shell and near the two corners of the rear end, and the second shell is a box without upper and lower walls. The box body is provided with a limit block which matches the lifting slot on the inner side wall of the second shell, a sleeve slot with the same width as the plate slot is opened in the middle of the front side wall at the bottom end of the second shell, the second shell is fixedly arranged on the telescopic end of the hydraulic cylinder, and the second shell is movably sleeved on the top of the first shell, the top cover is detachably buckled on the upper wall of the second shell, the support seat is obliquely arranged at the middle of the front end of the top cover, the touch screen is detachably placed on the support seat, and the touch screen and the support seat are inclined in the same direction, the integrated system motherboard is fixedly arranged on the left side wall inside the first shell, the microphone is arranged in the front side wall of the second shell, the infrared sensor is fixedly arranged in the front side wall of the second shell and is located above the sleeve slot, the speaker is fixedly embedded in the front side wall of the second shell and is located on the left side of the microphone, and the auxiliary component is movably arranged in the upper part of the second shell.

[0007] Preferably, the auxiliary component includes a seat frame, a universal wheel, a connecting arm, a limit shaft and a transmission arm; the seat frame is L-shaped, the seat frame is movably embedded in the first receiving groove, and the top of the seat frame passes through the plate groove, the universal wheel is fixedly arranged on the bottom end of the seat frame, one end of the connecting arm is fixedly arranged on the rear side wall of the seat frame close to the top, and the other end of the connecting arm is located in the first shell, both ends of the limit shaft are respectively fixedly inserted in the left and right side walls of the first shell and are located behind the center line, one end of the transmission arm is movably connected to the inner rear side wall of the second shell close to the middle of the top, the other end of the transmission arm is movably connected to the other end of the connecting arm tilted downward, a force application groove is passed through the middle of the transmission arm, and the transmission arm is movably mounted on the limit shaft through the force application groove.

[0008] Preferably, the disinfection structure includes a storage box, a liquid pump, an atomizer, an adapter frame, a pair of spray racks and several fans; the storage box is a rectangular box, and a handle is provided on its rear side wall, the storage box is detachably arranged in the bottom end of the first shell and passes through the delivery port, the liquid pump is fixedly arranged on the inner lower wall of the first shell and close to the left end, one end of the atomizer is connected to the liquid inlet end of the liquid pump, and the other end of the atomizer is connected to the storage box through a pipeline, the adapter frame is a T-shaped rod body, the middle part of the adapter frame is detachably arranged on the other end of the support seat, and the left and right ends of the adapter frame are provided with docking grooves, and the middle part of the rear end of the adapter frame is provided with a mounting port, one end of a pair of spray racks are respectively detachably and symmetrically arranged on the left and right ends of the adapter frame, and the other end of the spray rack is a hollow structure, and nozzles are provided on the opposite side walls of the spray rack, and several fans are respectively equidistantly embedded in the opposite side walls of the spray rack, and the inlets of a pair of spray racks are respectively connected to the liquid outlet end of the liquid pump through pipelines.

[0009] Preferably, the scraping structure includes an installation box, a motor, a turntable, a reciprocating shaft, a swing arm, a scraper strip and a second nut; the installation box is fixedly arranged on the rear end lower wall of the adapter frame, the motor is fixedly arranged on the inner lower wall of the installation box and close to the rear end center line, the turntable is fixedly sleeved on the motor driving end, the reciprocating shaft is T-shaped, the bottom end of the reciprocating shaft is movably embedded in the inner lower wall of the installation box, and the top end of the reciprocating shaft movably passes through the upper wall of the installation box, the axis of the reciprocating shaft is on the same horizontal line as the axis of the motor, one end of the swing arm is movably connected to the upper wall of the turntable and close to the edge, the swing arm is L-shaped, and the other end of the swing arm is movably connected to the other end of the reciprocating shaft, the scraper strip is detachably sleeved on the top end of the reciprocating shaft, and the second nut is movably screwed on the top end of the reciprocating shaft.

[0010] Preferably, the scraper bar contacts the touch screen and swings left and right.

[0011] Preferably, the integrated system mainboard is provided with a display module, a voice module, a prompt module, a query module, an identification module and a control module.

[0012] A method for using an information query device of a service platform comprises the following steps:

[0013] Step 1: Pour disinfectant alcohol into the storage box, or put the bottle into the storage box and connect it to the corresponding pipe;

[0014] Step 2: Use an infrared sensor to sense whether there is a person standing in front of the device waiting for operation. When the person is sensed, the integrated system motherboard is used to control the speaker to broadcast corresponding voice prompts, and voice control is performed to select the sitting operation or standing operation. The person's voice is collected and transmitted to the device through a microphone for corresponding control.

[0015] Step 3: Stand and operate. The device directly controls the disinfection structure to spray disinfection alcohol into atomized form to disinfect the touch screen, then drives the scraping structure to scrape the screen clean, and then performs corresponding inquiries through the touch screen operation;

[0016] Step 4, sit-stand operation, the equipment drives the second shell to descend through the hydraulic cylinder to lower the height of the touch screen, and at the same time, with the support and limit of the limit shaft, the transmission arm is lowered and, with the help of the limit shaft and the movable connection with the seat frame, the transmission arm is flipped as it descends, and the seat frame is pushed out of the first shell, that is, the sitting can be supported by the top of the seat frame.

[0017] The information query device and method of a service platform proposed by the present invention have the following beneficial effects:

[0018] 1. Strong adaptability: The lifting height of the equipment is adjusted by the hydraulic cylinder, so that the equipment can be operated and used by people of different heights, which improves the versatility and flexibility of the equipment.

[0019] 2. Humanized design: The equipment can be lowered in height and the seat frame can be moved out, making it convenient for elderly people with limited mobility to sit or stand, reflecting the care and consideration for special groups.

[0020] 3. Hygiene and safety: Before detecting the human body and performing corresponding operations, the touch-screen equipment will spray the screen with alcohol for disinfection to prevent cross-touch infection and ensure the hygiene and safety of the operating environment.

[0021] 4. Easy to operate: The equipment has a simple structure and is easy to operate, so users can easily get started using it.

[0022] 5. Intelligence: Use existing voice prompts and voice recognition technologies for corresponding control, which increases the intelligence level of the equipment and improves the user experience.

[0023] 6. Quick drying: After spraying alcohol, scrape the screen to remove the alcohol and dry it to ensure that the screen dries quickly without affecting subsequent use. BRIEF DESCRIPTION OF THE DRAWINGS

[0024] Figure 1 It is a schematic diagram of the assembly structure of the present invention;

[0025] Figure 2 It is a schematic diagram of the split structure of the main structure of the present invention;

[0026] Figure 3 It is a schematic diagram of the split structure of the disinfection structure of the present invention;

[0027] Figure 4 It is a schematic diagram of the split structure of the scraping structure of the present invention;

[0028] Figure 5It is a schematic diagram of the partial enlarged structure of A of the present invention;

[0029] Figure 6 It is a schematic diagram of the partial enlarged structure of B of the present invention;

[0030] Figure 7 It is a schematic diagram of the partially enlarged structure of position C of the present invention;

[0031] Figure 8 It is a schematic diagram of the local enlarged structure of location D of the present invention.

[0032] In the figure: 1. main structure, 10. first shell, 11. hydraulic cylinder, 12. second shell, 13. top cover, 14. support base, 15. touch screen, 16. integrated system motherboard, 17. microphone, 18. infrared sensor, 19. speaker, 20. auxiliary components, 201. seat, 202. universal wheel, 203. connecting arm, 204. limit shaft, 205. transmission arm, 3. disinfection structure, 31. storage box, 32. liquid pump, 33. atomizer, 34. adapter frame, 35. spray rack, 36. fan, 4. scraping structure, 41. installation box, 42. motor, 43. turntable, 44. reciprocating shaft, 45. swing arm, 46. scraper, 47. second nut, 5. first storage slot, 6. plate slot. DETAILED DESCRIPTION

[0033] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0034] See also Figure 1-8 The present invention provides a technical solution: an information query device for a service platform, comprising a main structure 1, a disinfection structure 3 and a scraping structure 4; the disinfection structure 3 is detachably mounted on the main structure 1, the scraping structure 4 is fixedly mounted on the disinfection structure 3, and is electrically connected to the main structure 1; the main structure 1 is used for carrying and controlling, the disinfection structure 3 is used for disinfecting the touch screen 15, and the scraping structure 4 is used for dehumidifying the touch screen 15.

[0035] As a further solution of the present invention, the main structure 1 includes a first shell 10, a pair of hydraulic cylinders 11, a second shell 12, a top cover 13, a support seat 14, a touch screen 15, an integrated system motherboard 16, a microphone 17, an infrared sensor 18, a speaker 19 and an auxiliary component 20; the first shell 10 is a rectangular box without an upper wall, and a first storage groove 5 is opened through the middle of the front side wall of the first shell 10, a delivery port is opened in the middle of the bottom end of the rear side wall of the first shell 10, and the front side wall of the first shell 10 is close to the top. A plate groove 6 connected to the first receiving groove 5 is opened, a first flip opening corresponding to the first receiving groove 5 is opened in the middle of the top of the rear side wall of the first shell 10, and lifting grooves are symmetrically arranged near the left and right ends and the middle of the left and right side walls of the rear side wall of the first shell 10. One end of a pair of hydraulic cylinders 11 is symmetrically arranged on the lower wall of the first shell 10 and near the two corners of the rear end. The second shell 12 is a box body without upper and lower walls, and the inner wall of the second shell 12 is provided with a limit block that fits the lifting groove. The second shell 1 A sleeve groove having the same width as the plate groove 6 is provided in the middle of the front side wall at the bottom end. The second housing 12 is fixedly arranged on the telescopic end of the hydraulic cylinder 11, and the second housing 12 is movably mounted on the top of the first housing 10. The top cover 13 is detachably buckled on the upper wall of the second housing 12. The support seat 14 is tilted at the middle of the front end of the top cover 13. The touch screen 15 is detachably placed on the support seat 14, and the touch screen 15 and the support seat 14 are tilted in the same direction. The integrated system motherboard 16 is fixedly arranged on the left inner wall of the first housing 10. The microphone 17 is It is arranged in the front side wall of the second shell 12, the infrared sensor 18 is fixedly arranged in the front side wall of the second shell 12 and is located above the sleeve groove, the speaker 19 is fixedly embedded in the front side wall of the second shell 12 and is located on the left side of the microphone 17, and the auxiliary component 20 is movably arranged in the second shell 12; the second shell 12 is driven to move up and down on the first shell 10 by the hydraulic cylinder 11, the touch screen 15 and the disinfection structure 3 are installed through the support seat 14, and the auxiliary component 20 is driven by the lifting of the second shell 12.

[0036] As a further solution of the present invention, the auxiliary component 20 includes a seat frame 201, a universal wheel 202, a connecting arm 203, a limiting shaft 204 and a transmission arm 205; the seat frame 201 is L-shaped, the seat frame 201 is movably embedded in the first storage slot 5, and the top of the seat frame 201 passes through the plate slot 6, the universal wheel 202 is fixedly arranged on the bottom end of the seat frame 201, one end of the connecting arm 203 is fixedly arranged on the rear side wall of the seat frame 201 near the top, and the other end of the connecting arm 203 is located in the first shell 10, and the two ends of the limiting shaft 204 are respectively fixedly inserted in the first shell 10 Inside the left and right side walls and located behind the center line, one end of the transmission arm 205 is movably connected to the inner rear side wall of the second shell 12 and close to the middle of the top, and the other end of the transmission arm 205 is tilted downward and movably connected to the other end of the connecting arm 203. A force-applying groove is provided through the middle of the transmission arm 205, and the transmission arm 205 is movably mounted on the limit shaft 204 through the force-applying groove; when the second shell 12 descends, the transmission arm 205 is driven to descend and flipped with the help of the limit shaft 204, driving the seat frame 201 to move out of the first shell 10 with the help of the universal wheel 202 for sitting or standing use.

[0037] As a further solution of the present invention, the disinfection structure 3 includes a storage box 31, a liquid pump 32, an atomizer 33, an adapter frame 34, a pair of spray racks 35 and a plurality of fans 36; the storage box 31 is a rectangular box, and a handle is provided on its rear side wall. The storage box 31 can be detachably placed in the bottom end of the first shell 10 and penetrates the delivery port. The liquid pump 32 is fixedly arranged on the lower wall of the first shell 10 and close to the left end. One end of the atomizer 33 is connected to the liquid inlet end of the liquid pump 32, and the other end of the atomizer 33 is connected to the storage box 31 through a pipeline. The adapter frame 34 is a T-shaped rod body, and the middle part of the adapter frame 34 can be detachably placed on the support On the other end of the seat 14, the left and right ends of the adapter frame 34 are provided with docking grooves, and the middle part of the rear end of the adapter frame 34 is provided with a mounting port. One end of a pair of spray racks 35 are detachably and symmetrically arranged on the left and right ends of the adapter frame 34, and the other end of the spray rack 35 is a hollow structure. The opposite side walls of the spray rack 35 are provided with nozzles, and a number of fans 36 are equidistantly embedded in the opposite side walls of the spray rack 35. The inlets of a pair of spray racks 35 are respectively connected to the liquid outlet ends of the liquid pump 32 through pipes. The disinfecting alcohol is extracted and atomized by the liquid pump 32 and supplied to the spray rack 35, and the atomized alcohol is blown out by the fan 36 to disinfect the touch screen 15.

[0038] As a further solution of the present invention, the scraping structure 4 includes a mounting box 41, a motor 42, a turntable 43, a reciprocating shaft 44, a swing arm 45, a scraper 46 and a second nut 47; the mounting box 41 is fixedly arranged on the lower wall of the rear end of the adapter frame 34, the motor 42 is fixedly arranged on the lower wall inside the mounting box 41 and close to the center line of the rear end, the turntable 43 is fixedly sleeved on the driving end of the motor 42, the reciprocating shaft 44 is T-shaped, the bottom end of the reciprocating shaft 44 is movably embedded in the lower wall inside the mounting box 41, and the top end of the reciprocating shaft 44 movably penetrates the upper wall of the mounting box 41, and the axis of the reciprocating shaft 44 is aligned with the motor 42. The axes are on the same horizontal line, one end of the swing arm 45 is movably connected to the upper wall of the turntable 43 and close to the edge, the swing arm 45 is L-shaped, and the other end of the swing arm 45 is movably connected to the other end of the reciprocating shaft 44, the scraper 46 is detachably mounted on the top of the reciprocating shaft 44, and the second nut 47 is movably screwed on the top of the reciprocating shaft 44; it is fixed to the adapter frame 34 through the installation box 41, and the turntable 43 is driven to rotate by the motor 42, so that the swing arm 45 swings back and forth to drive the reciprocating shaft 44 to rotate back and forth, thereby driving the scraper 46 to move from the left side of the touch screen 15 to the right side for scraping.

[0039] As a further solution of the present invention, the scraper strip 46 contacts the touch screen 15 and swings left and right, so as to realize the wiper effect and remove alcohol from the touch screen 15 according to the design and use requirements.

[0040] As a further solution of the present invention, the integrated system mainboard 16 is provided with a display module, a voice module, a prompt module, a query module, a recognition module and a control module for design requirements and is controlled by a system of the prior art.

[0041] Working principle:

[0042] First, pour disinfectant alcohol into the storage box 31, or put the bottle into the storage box 31 and connect it to the corresponding pipeline;

[0043] When in use, the operator stands in front of the device and uses the infrared sensor 18 in the main structure 1 to sense whether there is a person standing in front of the device waiting for operation; when the infrared is sensed, the integrated system motherboard 16 controls the speaker 19 to broadcast corresponding voice prompts and select the sitting operation or standing operation by voice control;

[0044] The voice of the personnel is collected by the microphone 17 and transmitted to the device for corresponding control, for example: standing operation;

[0045] When operating in a standing position, the device directly controls the liquid pump 32 in the disinfection structure 3 to extract and atomize the alcohol in the storage box 31 and supply it to the spray rack 35 installed through the adapter rack 34. The atomized alcohol is sprayed from the spray rack 35 to the touch screen 15 through the fan 36 to disinfect and sterilize.

[0046] After the disinfecting alcohol is sprayed out to disinfect the touch screen 15, the device drives the scraping structure 4, and drives the turntable 43 to rotate by controlling the motor 42 in the installation box 41. Since the swing arm 45 is movably connected between the turntable 43 and the reciprocating shaft 44, the rotation of the turntable 43 drives the swing arm 45 to swing back and forth, and drives the reciprocating shaft 44 to rotate back and forth, so as to drive the scraping strip 46 fixed by the second nut 47 to swing and scrape the screen clean, and then the touch screen 15 can be operated to perform corresponding inquiries;

[0047] When the person chooses to sit or stand, the device drives the second shell 12 to slide down on the first shell 10 through the hydraulic cylinder 11 to lower the height of the touch screen 15, and at the same time drives the auxiliary component 20; that is, when the second shell 12 descends, with the support and limit of the limit shaft 204, the transmission arm 205 is lowered, and at the same time, with the help of the limit shaft 204 and the movable connection with the seat frame 201, the transmission arm 205 is turned over on the limit shaft 204 as it descends, and the transmission arm 205 is lowered and turned forward at the same time, and finally the seat frame 201 is moved out of the first storage slot 5 and the plate slot 6 of the first shell 10 with the help of the universal wheel 202, and then the elderly can support the sitting operation through the top of the seat frame 201; similarly, the touch screen 15 will be disinfected and scraped after the seat frame 201 is moved out; because the touch-controlled product is tilted by the support seat 14 on the top cover 13, it is also convenient to observe and operate while sitting.

[0048] Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that various changes, modifications, substitutions and variations may be made to the embodiments without departing from the principles and spirit of the present invention, and that the scope of the present invention is defined by the appended claims and their equivalents.

Claims

1. An information query device for a service platform, characterized in that: It comprises a main structure (1), a disinfection structure (3) and a scraping structure (4); the disinfection structure (3) is detachably mounted on the main structure (1), and the scraping structure (4) is fixedly mounted on the disinfection structure (3) and is electrically connected to the main structure (1); The main structure (1) comprises a first housing (10), a pair of hydraulic cylinders (11), a second housing (12), a top cover (13), a support base (14), a touch screen (15), an integrated system motherboard (16), a microphone (17), an infrared sensor (18), a speaker (19), and auxiliary components (20); The first shell (10) is a rectangular box without an upper wall, and a first receiving groove (5) is provided through the middle of the front side wall of the first shell (10), a loading port is provided in the middle of the bottom end of the rear side wall of the first shell (10), a plate groove (6) connected to the first receiving groove (5) is provided near the top of the front side wall of the first shell (10), a first flipping port corresponding to the first receiving groove (5) is provided in the middle of the top of the rear side wall of the first shell (10), lifting grooves are symmetrically provided near the left and right ends and the middle of the left and right side walls of the rear side wall of the first shell (10), one end of a pair of hydraulic cylinders (11) are symmetrically provided on the inner lower wall of the first shell (10) and near the two corners of the rear end, the second shell (12) is a box without upper and lower walls, and a limit block matching the lifting groove is provided on the inner side wall of the second shell (12), and a plate groove (6) having the same width as the plate groove (6) is provided in the middle of the front side wall of the bottom end of the second shell (12). The second housing (12) is fixedly arranged on the telescopic end of the hydraulic cylinder (11), and the second housing (12) is movably mounted on the top of the first housing (10); the top cover (13) is detachably mounted on the upper wall of the second housing (12); the support seat (14) is obliquely arranged at the middle of the front end of the top cover (13); the touch screen (15) is detachably mounted on the support seat (14), and the touch screen (15) and the support seat (14) are inclined in the same direction; the integrated system motherboard (16) is fixedly arranged on the left side wall of the first housing (10); the microphone (17) is arranged in the front side wall of the second housing (12); the infrared sensor (18) is fixedly arranged in the front side wall of the second housing (12) and is located above the housing groove; the speaker (19) is fixedly embedded in the front side wall of the second housing (12) and is located on the left side of the microphone (17); and the auxiliary component (20) is movably arranged on the upper part of the second housing (12); The auxiliary component (20) comprises a seat frame (201), a universal wheel (202), a connecting arm (203), a limiting shaft (204) and a transmission arm (205); The seat frame (201) is L-shaped, the seat frame (201) is movably embedded in the first storage groove (5), and the top of the seat frame (201) passes through the plate groove (6), the universal wheel (202) is fixedly arranged on the bottom of the seat frame (201), one end of the connecting arm (203) is fixedly arranged on the rear side wall of the seat frame (201) near the top, and the other end of the connecting arm (203) is located in the first shell (10), and the two ends of the limiting shaft (204) are respectively The transmission arm (205) is fixedly inserted in the left and right side walls of the first housing (10) and is located behind the center line. One end of the transmission arm (205) is movably connected to the inner rear side wall of the second housing (12) and close to the middle of the top. The other end of the transmission arm (205) is movably connected to the other end of the connecting arm (203) by tilting downward. A force application groove is provided in the middle of the transmission arm (205), and the transmission arm (205) is movably sleeved on the limit shaft (204) through the force application groove. The disinfection structure (3) comprises a storage box (31), a liquid pump (32), an atomizer (33), an adapter frame (34), a pair of spray frames (35), and a plurality of fans (36); The storage box (31) is a rectangular box body, and a handle is provided on the rear side wall thereof. The storage box (31) is detachably mounted in the bottom end of the first shell (10) and penetrates the delivery port. The liquid pump (32) is fixedly mounted on the inner lower wall of the first shell (10) and close to the left end. One end of the atomizer (33) is connected to the liquid inlet end of the liquid pump (32), and the other end of the atomizer (33) is connected to the storage box (31) through a pipeline. The adapter frame (34) is a T-shaped rod body, and the middle part of the adapter frame (34) is detachably mounted on the support seat ( 14) on the other end, and the left and right ends of the adapter frame (34) are provided with docking grooves, the middle part of the rear end of the adapter frame (34) is provided with a mounting port, one end of a pair of spray frames (35) are respectively detachably and symmetrically arranged on the left and right ends of the adapter frame (34), and the other end of the spray frame (35) is a hollow structure, the opposite side walls of the spray frame (35) are provided with nozzles, and a plurality of fans (36) are respectively equidistantly embedded in the opposite side walls of the spray frame (35), and the inlets of the pair of spray frames (35) are respectively connected to the liquid outlet end of the liquid pump (32) through pipelines; The scraping structure (4) comprises a mounting box (41), a motor (42), a rotating disk (43), a reciprocating shaft (44), a swing arm (45), a scraping strip (46) and a second nut (47); The mounting box (41) is fixedly mounted on the lower wall of the rear end of the adapter frame (34); the motor (42) is fixedly mounted on the lower wall of the mounting box (41) and close to the center line of the rear end; the turntable (43) is fixedly mounted on the driving end of the motor (42); the reciprocating shaft (44) is T-shaped; the bottom end of the reciprocating shaft (44) is movably embedded in the lower wall of the mounting box (41); and the top end of the reciprocating shaft (44) is movably inserted into the upper wall of the mounting box (41); The axis of the reciprocating shaft (44) and the axis of the motor (42) are on the same horizontal line. One end of the swing arm (45) is movably connected to the upper wall of the turntable (43) and close to the edge. The swing arm (45) is L-shaped, and the other end of the swing arm (45) is movably connected to the other end of the reciprocating shaft (44). The scraper (46) is detachably mounted on the top of the reciprocating shaft (44), and the second nut (47) is movably screwed to the top of the reciprocating shaft (44).

2. The information query device of a service platform according to claim 1, characterized in that: The scraper strip (46) contacts the touch screen (15) and swings left and right.

3. The information query device of a service platform according to claim 2, characterized in that: The integrated system mainboard (16) is provided with a display module, a voice module, a prompt module, a query module, an identification module and a control module.

4. The method for using the information query device of a service platform according to claim 3, characterized in that: The following steps are involved: Step 1: Pour disinfectant alcohol into the storage box (31), or place the bottle into the storage box (31) and connect it to the corresponding pipeline; Step 2: Use an infrared sensor (18) to sense whether there is a person standing in front of the device waiting for operation; when the person is sensed, use the integrated system mainboard (16) to control the speaker (19) to broadcast corresponding voice prompts, and perform voice control to select the sitting operation or the standing operation; the person's voice is collected and transmitted to the device through the microphone (17) for corresponding control; Step 3: Standing operation, the device directly controls the disinfection structure (3) to spray disinfection alcohol into atomized form to disinfect the touch screen (15), then drives the scraping structure (4) to scrape the screen clean, and then performs corresponding inquiries through the touch screen (15); Step 4: Sit-up operation: the device drives the second housing (12) to descend through the hydraulic cylinder (11) to lower the height of the touch screen (15). At the same time, with the support and limit of the limit shaft (204), the transmission arm (205) is lowered. At the same time, with the help of the limit shaft (204) and the movable connection with the seat frame (201), the transmission arm (205) is turned over as it descends, and the seat frame (201) is pushed out from the first housing (10), so that the user can sit up with support through the top of the seat frame (201).

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