Information processing method and device, electronic equipment and readable storage medium

Abstract

The invention discloses an information processing method and device, electronic equipment and a readable storage medium, and belongs to the technical field of electronic equipment. The method comprises the following steps: receiving first input; responding to the first input, and executing inquiry operation according to first information corresponding to the first input; and displaying an inquiry result corresponding to the inquiry operation.

Description

Technical Field

[0001] The present application belongs to the technical field of electronic equipment, and specifically relates to an information processing method, device, electronic equipment and readable storage medium. Background Art

[0002] As the pace of life accelerates, users have higher and higher requirements for the convenience of shopping and services. In daily life, users often have the need to call merchants to inquire, such as if a user wants to buy a specific style of goods, or wants to buy tickets for a performance at a certain time, etc., the user may need to call more than one merchant to inquire in turn.

[0003] In this way, users waste a lot of time and energy, resulting in low efficiency of information inquiry. Summary of the invention

[0004] The purpose of the embodiments of the present application is to provide an information processing method, device, electronic device and readable storage medium, which can improve the efficiency of information inquiry.

[0005] In a first aspect, an embodiment of the present application provides an information processing method, the method comprising: receiving a first input; in response to the first input, performing an inquiry operation according to first information corresponding to the first input; and displaying an inquiry result corresponding to the inquiry operation.

[0006] In a second aspect, an embodiment of the present application provides an information processing device, the device comprising: a receiving module, a processing module and a display module. The receiving module is used to receive a first input. The processing module is used to perform an inquiry operation according to first information corresponding to the first input in response to the first input received by the receiving module. The display module is used to display an inquiry result corresponding to the inquiry operation.

[0007] In a third aspect, an embodiment of the present application provides an electronic device, which includes a processor and a memory, wherein the memory stores programs or instructions that can be run on the processor, and when the program or instructions are executed by the processor, the steps of the method described in the first aspect are implemented.

[0008] In a fourth aspect, an embodiment of the present application provides a readable storage medium, on which a program or instruction is stored, and when the program or instruction is executed by a processor, the steps of the method described in the first aspect are implemented.

[0009] In a fifth aspect, an embodiment of the present application provides a chip, comprising a processor and a communication interface, wherein the communication interface is coupled to the processor, and the processor is used to run a program or instruction to implement the method described in the first aspect.

[0010] In a sixth aspect, an embodiment of the present application provides a computer program product, which is stored in a storage medium and is executed by at least one processor to implement the method described in the first aspect.

[0011] In an embodiment of the present application, by receiving information input by a user, automatically performing an inquiry operation based on the information, and displaying the inquiry result corresponding to the inquiry operation, the user does not need to inquire one by one, thereby simplifying the steps of the inquiry operation and improving the efficiency of information inquiry. BRIEF DESCRIPTION OF THE DRAWINGS

[0012] Figure 1 It is one of the flow charts of the information processing method provided in the embodiment of the present application;

[0013] Figure 2 This is one of the interface diagrams of the “AI Assistant” application provided in the embodiment of the present application;

[0014] Figure 3 This is the second interface diagram of the "AI Assistant" application provided in the embodiment of the present application;

[0015] Figure 4 This is the third interface diagram of the “AI Assistant” application provided in the embodiment of the present application;

[0016] Figure 5 This is the second flowchart of the information processing method provided in the embodiment of the present application;

[0017] Figure 6 This is the third flowchart of the information processing method provided in the embodiment of the present application;

[0018] Figure 7 This is the fourth flowchart of the information processing method provided in the embodiment of the present application;

[0019] Figure 8 is a schematic diagram of an "AI assistant" performing an inquiry operation provided by an embodiment of the present application;

[0020] Fig. 9 This is the fifth flow chart of the information processing method provided in the embodiment of the present application;

[0021] Fig.10 This is the sixth flowchart of the information processing method provided in the embodiment of the present application;

[0022] Fig.11 This is the seventh flowchart of the information processing method provided in the embodiment of the present application;

[0023] Fig.12 This is the eighth flowchart of the information processing method provided in the embodiment of the present application;

[0024] Fig.13This is the ninth flowchart of the information processing method provided in the embodiment of the present application;

[0025] Fig.14 This is the tenth flowchart of the information processing method provided in the embodiment of the present application;

[0026] Fig.15 This is the eleventh flowchart of the information processing method provided in the embodiment of the present application;

[0027] Fig.16 This is the twelfth flowchart of the information processing method provided in the embodiment of the present application;

[0028] Fig.17 is a schematic diagram of an information processing device provided in an embodiment of the present application;

[0029] Fig.18 is a schematic diagram of the structure of an electronic device provided in an embodiment of the present application;

[0030] Fig.19 It is a schematic diagram of the hardware structure of the electronic device provided in the embodiment of the present application. DETAILED DESCRIPTION

[0031] The following will be combined with the drawings in the embodiments of the present application to clearly describe the technical solutions in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, rather than all the embodiments. All other embodiments obtained by ordinary technicians in this field based on the embodiments in the present application belong to the scope of protection of this application.

[0032] The terms "first", "second", etc. in the specification and claims of the present application are used to distinguish similar objects, and are not used to describe a specific order or sequence. It should be understood that the data used in this way can be interchangeable under appropriate circumstances, so that the embodiments of the present application can be implemented in an order other than those illustrated or described here, and the objects distinguished by "first", "second", etc. are generally of one type, and the number of objects is not limited. For example, the first object can be one or more. In addition, "and / or" in the specification and claims represents at least one of the connected objects, and the character " / " generally indicates that the objects associated with each other are in an "or" relationship.

[0033] The terms "at least one (item)", "at least one of" and the like in this application refer to any one, any two or a combination of more than two of the objects included therein. For example, at least one (item) of a, b, and c can be represented by: "a", "b", "c", "a and b", "a and c", "b and c" and "a, b and c", where a, b, and c can be single or multiple. Similarly, "at least two (items)" refers to two or more, and its meaning is similar to that of "at least one (item)".

[0034] The information processing method provided in the embodiment of the present application is described in detail below through specific embodiments and their application scenarios in conjunction with the accompanying drawings.

[0035] The embodiments of the present application can be applied to scenarios where users need to obtain services. Through the embodiments of the present application, the electronic device can automatically perform an inquiry operation based on the inquiry information input by the user, and return the inquiry result required by the user. For example, the electronic device can automatically interact with the service provider based on the inquiry information input by the user to inquire the service provider about the inquiry information and obtain the service inquiry result required by the user.

[0036] In the embodiment of the present application, the above-mentioned service providers may include but are not limited to any of the following: merchandise stores, restaurants, libraries, hospitals, housekeeping service companies, maintenance service companies, etc.

[0037] The following is an illustrative description of the information processing method provided in the embodiments of the present application using some specific scenarios as examples.

[0038] Scenario 1: User needs to buy medicine

[0039] The user can first trigger the opening of the "AI Assistant", and then the user can enter the first information in the interface of the "AI Assistant", such as the user enters "Which nearby pharmacy has drug a", to trigger the electronic device to obtain the contact information of the merchant selling drug a based on the first information through an application (such as a drug sales application), and based on the contact information, communicate with the merchant through another application (such as a communication application corresponding to the contact information) (such as AI interaction) to obtain a communication result, such as drug store A 1 km away has drug a, and then the electronic device displays the communication result to return the result of the user's request for drug a to the user.

[0040] Scenario 2: User needs check

[0041] The user can first trigger the opening of the "AI Assistant", and then the user can enter the first information in the "AI Assistant" interface, such as the user enters "Which nearby hospital or physical examination institution can make an appointment for a physical examination", to trigger the electronic device to obtain the contact information of the hospital or physical examination institution that can make an appointment for a physical examination based on the first information through an application (such as a physical examination appointment application), and based on the contact information, communicate with the hospital or physical examination institution through another application (such as a communication application corresponding to the contact information) (such as AI interaction) to obtain a communication result, such as Hospital A or physical examination institution 1 kilometer away can make an appointment for a physical examination, and then the electronic device displays the communication result to return the result of the user's inquiry about the appointment of the physical examination.

[0042] Scenario 3: User needs to order food

[0043] The user can first trigger the opening of the "AI Assistant", and then the user can enter the first information in the interface of the "AI Assistant", such as the user enters "Which restaurant nearby has dish a", to trigger the electronic device to obtain the contact information of the restaurant that supplies dish a based on the first information through an application (such as a dish supply application), and based on the contact information, communicate with the restaurant through another application (such as a communication application corresponding to the contact information) (such as AI interaction) to obtain a communication result, such as Restaurant A 1 km away has dish a, and then the electronic device displays the communication result to return the result of the user's request for asking about dish a to the user.

[0044] Scenario 4: User needs to purchase food

[0045] The user can first trigger the opening of the "AI Assistant", and then the user can enter the first information in the interface of the "AI Assistant", such as the user enters "Which nearby fresh food supermarket or vegetable market has ingredient a", to trigger the electronic device to obtain the contact information of the fresh food supermarket or vegetable market selling ingredient a based on the first information through an application (such as an ingredient selling application), and based on the contact information, communicate with the fresh food supermarket or vegetable market through another application (such as a communication application corresponding to the contact information) (such as AI interaction) to obtain a communication result, such as A fresh food supermarket or vegetable market 1 km nearby has ingredient a, and then the electronic device displays the communication result to return the result of the user's request for asking about ingredient a to the user.

[0046] Scenario 5: User needs to repair home

[0047] The user can first trigger the opening of the "AI Assistant", and then the user can enter the first information in the interface of the "AI Assistant", such as the user enters "Which hardware store or home furnishing store nearby has accessory a", to trigger the electronic device to obtain the contact information of the hardware store or home furnishing store that sells accessory a based on the first information through an application (such as an accessory sales application), and based on the contact information, communicate with the hardware store or home furnishing store through another application (such as a communication application corresponding to the contact information) (such as AI interaction) to obtain a communication result, such as hardware store or home furnishing store A 1 km away has accessory a, and then the electronic device displays the communication result to return the result of the inquiry about accessory a required by the user to the user.

[0048] Scenario 6: User requests to book housekeeping service

[0049] The user can first trigger the opening of the "AI Assistant", and then the user can enter the first information in the interface of the "AI Assistant", such as "Which housekeeping service company nearby has an idle cleaning staff a", to trigger the electronic device to obtain the contact information of the housekeeping service company that arranges cleaning staff a through an application (such as a housekeeping service application) based on the first information, and communicate with the housekeeping service company through another application (such as a communication application corresponding to the contact information) based on the contact information (such as AI interaction) to obtain a communication result, such as housekeeping service company A 1 km away has an idle cleaning staff a, and then the electronic device displays the communication result to return the result of the user's request to the user to inquire about the idle cleaning staff a.

[0050] Scenario 7: User needs to book a ticket

[0051] The user can first trigger the opening of the "AI Assistant", and then the user can enter the first information in the interface of the "AI Assistant", such as the user entering "Which nearby ticket sales point or performance venue has performance ticket a", to trigger the electronic device to obtain the contact information of the ticket sales point or performance venue selling performance ticket a based on the first information through an application (such as a performance ticket application), and based on the contact information, communicate with the ticket sales point or performance venue through another application (such as a communication application corresponding to the contact information) (such as AI interaction) to obtain a communication result, such as ticket sales point or performance venue A 1 km away has performance ticket a, and then the electronic device displays the communication result to return the result of the user's request for asking about performance ticket a to the user.

[0052] Scenario 8: User needs to borrow books

[0053] The user can first trigger the opening of the "AI Assistant", and then the user can enter the first information in the "AI Assistant" interface, such as the user enters "Which library nearby has book a", to trigger the electronic device to obtain the contact information of the library that borrows book a based on the first information through an application (such as a book borrowing application), and based on the contact information, communicate with the library through another application (such as a communication application corresponding to the contact information) (such as AI interaction) to obtain a communication result, such as Library A 1 km away has performance ticket a, and then the electronic device displays the communication result to return the result of the user's request for book a to the user.

[0054] It should be noted that the above-mentioned scenarios 1 to 8 are only illustrative examples of some scenarios in which the embodiments of the present application may be applied. In actual implementation, the embodiments of the present application can also be applied to any more possible scenarios such as appointment, procurement, subscription, etc., and the embodiments of the present application are not limited here.

[0055] Based on the above-mentioned scenarios applied by the embodiments of the present application, the information processing method provided by the embodiments of the present application can receive information input by the user, automatically perform an inquiry operation based on the information, and display the inquiry result corresponding to the inquiry operation. In this solution, the electronic device can automatically perform an inquiry operation based on the information input by the user, that is, the user can trigger the execution of the corresponding inquiry operation through the first input, and obtain the inquiry result required by the user without the user actively asking. In this way, the steps of the inquiry operation are simplified, the efficiency of information inquiry is improved, and the human-computer interaction performance is improved.

[0056] The information processing method provided in the embodiment of the present application may be executed by an information processing device, which may be an electronic device, or a functional module or functional entity in an electronic device. The technical solution provided in the embodiment of the present application is described below using an electronic device as an example.

[0057] Figure 1 FIG. 1 is a flowchart of an information processing method provided by an embodiment of the present application. Figure 1 As shown, the information processing method provided in the embodiment of the present application may include the following steps 201 to 203.

[0058] Step 201: An electronic device receives a first input.

[0059] In the embodiment of the present application, the first input is used to trigger the electronic device to perform an inquiry operation.

[0060] In the embodiment of the present application, the first input may be an input by the user in the first interface. The first interface may be any interface including an interactive interface, for example, the first interface may be a desktop interface, an application interface, a web page interface, etc. Among them, the interactive interface may be an AI interactive interface. The AI ​​interactive interface may be an interface of an AI interactive component in a desktop interface, an interface of an "AI assistant" application, an AI interactive interface in a web page interface, etc.

[0061] It is understandable that the "AI assistant" application is an intelligent software program that uses artificial intelligence technology to understand and analyze user instructions and perform specific tasks. It is usually installed in a smartphone, and users can interact with the "AI assistant" application so that the "AI assistant" application can provide users with more intelligent services.

[0062] For example, the electronic device is a mobile phone, and the first interface is the interface of the "AI assistant" application. Figure 2 As shown, the mobile phone displays the interface 10 of the "AI Assistant" application, and the user performs a first input on the interface 10 of the "AI Assistant" application, that is, enters query information 11 to trigger the mobile phone to perform a corresponding query operation based on the query information.

[0063] Optionally, in the embodiment of the present application, the first input includes but is not limited to: a user touch-control input to the electronic device through a touch-control device such as a finger or a stylus, or a voice command input by the user, or a specific gesture input by the user, or other feasible input. The specific input can be determined according to actual use requirements and is not limited in the embodiment of the present application.

[0064] Optionally, in the embodiment of the present application, the touch input may be a single-click input, a double-click input, or any number of click inputs, or may be a long-press input, a short-press input, or the like.

[0065] Optionally, in an embodiment of the present application, the above-mentioned specific gesture can be any one of a single-click gesture, a sliding gesture, a drag gesture, a pressure recognition gesture, a long press gesture, an area change gesture, a double-press gesture, and a double-click gesture.

[0066] Step 202: The electronic device performs an inquiry operation in response to a first input according to first information corresponding to the first input.

[0067] In the embodiment of the present application, the above-mentioned first information is used to describe the content of the user's demand inquiry.

[0068] In the embodiment of the present application, the above-mentioned first information can also be used to describe the query result expected by the user.

[0069] Optionally, in an embodiment of the present application, the above-mentioned first information may include but is not limited to at least one of the following: identity information of the party being questioned, the content of the inquiry, and the expected needs (or purpose of the inquiry).

[0070] For example, if a user wants to buy a certain style and size of running shoes of a specific brand in an offline store, the identity information of the party being inquired may be: the store information of the offline store of the specific brand; the content of the inquiry may be: the inventory information of the certain style and size of running shoes of the specific brand, and the expected inquiry result may be: the certain style and size of running shoes of the specific brand are in stock and can be used for sale.

[0071] For example, combining the above Figure 2 In the example shown, the user wants to buy running shoes in a store of brand A. The mobile phone displays an interface 10 of the "AI Assistant" application, and the user enters the query information "Help me find out which nearby store of brand A has running shoes of style A and size A" in the interface 10 of the "AI Assistant" application to trigger the mobile phone to perform a corresponding query operation based on the query information.

[0072] Optionally, in the embodiment of the present application, the input form of the first information may include but is not limited to at least one of the following: text form, voice form, and picture form. The specific form may be determined according to actual use requirements, and the embodiment of the present application does not limit this.

[0073] Exemplarily, the input form of the first information may be in text form. For example, the first input may be a text input by the user in the first interface: "Help me find out which nearby store of brand A has running shoes of style A and size A".

[0074] Exemplarily, the input form of the first information may be voice. For example, the first input may be a voice message input by the user in the first interface: "Help me find out which nearby store of brand A has running shoes of size A, style A".

[0075] Exemplarily, the input form of the first information may be a picture. For example, the first input may be a picture input by the user in the first interface, and the picture may contain information related to "help me find out which nearby brand A store has running shoes of style A and size A".

[0076] Optionally, in an embodiment of the present application, the electronic device may extract key content from the above-mentioned first information, and perform an inquiry operation corresponding to the first information according to the key content.

[0077] Optionally, in an embodiment of the present application, the above-mentioned key content may include, but is not limited to: identity information of the party being questioned, content of the inquiry, and expected needs (or purpose of the inquiry).

[0078] It should be noted that, generally, the first information may contain more information than the key content. The embodiment of the present application can improve the efficiency of information inquiry of the electronic device by extracting the key content of the first information and performing the inquiry operation corresponding to the first information according to the key content.

[0079] Optionally, in an embodiment of the present application, when the first information is in text form, the electronic device may use natural language processing (Natural Language Processing, NLP) technology to extract key content from the first information.

[0080] It should be noted that natural language processing technology is an important direction in the fields of computer science and artificial intelligence. It studies various theories and methods for effective communication between humans and computers using natural language. Natural language processing technology aims to enable computers to understand, interpret and generate human language, including text and speech.

[0081] The process of an electronic device using natural language processing technology to extract key content from the first information may include the following steps: text parsing: parsing the input text, including word segmentation (segmenting sentences into words or phrases), part-of-speech tagging (assigning a part of speech to each word), and other steps; information extraction: extracting key information from the text, which can be achieved through regular expression matching, rule-based methods, machine learning models, or a combination of these methods; structured representation: representing the extracted key content in a structured form, such as a JSON object, a list, or a key-value pair set, for subsequent electronic device processing or manual viewing.

[0082] Optionally, in an embodiment of the present application, when the above-mentioned first information is information in voice form, the electronic device can use natural language processing technology combined with speech recognition technology (Automatic Speech Recognition, ASR) to extract key content in the first information corresponding to the first input.

[0083] Optionally, in an embodiment of the present application, when the first information is in the form of a picture, the electronic device may use natural language processing technology combined with optical character recognition technology (OCR) to extract key content from the first information corresponding to the first input.

[0084] Optionally, in an embodiment of the present application, after extracting the key content from the first information, the electronic device may display the key content in the first interface for user confirmation. For example, the user may confirm whether the key content identified by the electronic device is accurate.

[0085] For example, the electronic device is a mobile phone. Figure 3 As shown, the mobile phone displays the interface 10 of the "AI assistant" application, and the mobile phone can extract key content (such as Figure 3 After the key content 12 is displayed, the key content 12 is displayed in the interface 10 of the "AI assistant" application. For example, the key content 12 may include store information (i.e., identity information of the person being inquired), product and size (i.e., inquiry content), and expected response (i.e., expected demand or inquiry purpose).

[0086] In the embodiment of the present application, the electronic device performing the inquiry operation in the above step 202 may be: the electronic device automatically performs AI communication with the party being inquired.

[0087] Optionally, in an embodiment of the present application, the electronic device may convert the above-mentioned key content into voice information and conduct AI communication with the party being questioned.

[0088] Optionally, in an embodiment of the present application, the AI ​​communication between the electronic device and the party being questioned may include but is not limited to any of the following: telephone communication, instant messaging communication.

[0089] It should be noted that for the specific implementation of these two communication methods, reference may be made to the description of step 202b2 and step 202b3 in the following embodiment, which will not be described in detail here.

[0090] Step 203: The electronic device displays the inquiry result corresponding to the inquiry operation.

[0091] Optionally, in an embodiment of the present application, the inquiry result corresponding to the above inquiry operation may include but is not limited to at least one of the following: contact information, address information, and reply information of the party being inquired.

[0092] Optionally, in an embodiment of the present application, the electronic device may display an inquiry result corresponding to the above inquiry operation on the first interface.

[0093] Optionally, in an embodiment of the present application, the inquiry result corresponding to the above inquiry operation can be displayed to the user in a variety of ways, such as outputting the inquiry result in the form of text, picture or voice on the above first interface.

[0094] For example, the electronic device is a mobile phone. Figure 4 As shown, the mobile phone displays the interface 10 of the "AI Assistant" application, and the mobile phone can obtain the query result corresponding to the query operation (such as Figure 4 After the inquiry result 13 is shown, the inquiry result 13 is displayed in the interface 10 of the "AI Assistant" application. For example, the mobile phone can display information such as store type, product, size, confirmation reply, and merchant phone number in the interface 10 of the "AI Assistant" application.

[0095] The embodiment of the present application provides an information processing method, which can receive information input by the user, automatically perform an inquiry operation according to the information, and display the inquiry result corresponding to the inquiry operation. In this solution, the electronic device can automatically perform an inquiry operation according to the information input by the user, that is, the user can trigger the execution of the corresponding inquiry operation through the first input, and obtain the inquiry result required by the user, without the user actively asking. In this way, the steps of the inquiry operation are simplified, the efficiency of information inquiry is improved, and the human-computer interaction performance is improved.

[0096] Optionally, in the embodiment of the present application, combined with Figure 1 ,like Figure 5 As shown, the above step 202 can be specifically implemented through the following steps 202a and 202b.

[0097] Step 202a: In response to the first input, the electronic device determines the contact information of the party being queried according to the first information corresponding to the first input.

[0098] Optionally, in an embodiment of the present application, the type of the party being inquired is determined according to the first information corresponding to the first input, and then based on the type of the party being inquired, the contact information of the party being inquired is obtained from a specific application.

[0099] Optionally, in an embodiment of the present application, the above-mentioned specific application refers to an application that can find the contact information of the party being inquired, for example, it may be: a medicine sales application, a physical examination appointment application, and a performance ticketing application.

[0100] Optionally, in an embodiment of the present application, if a specific application related to the type of the party being inquired is not installed in the electronic device, the electronic device may automatically trigger the installation of the specific application.

[0101] Optionally, in an embodiment of the present application, the contact information of the party being inquired may include but is not limited to at least one of the following: telephone number, instant messaging information.

[0102] Exemplarily, in an embodiment of the present application, the first information is “Please help me find out which nearby Brand A store has style A, size A running shoes”. Based on the first information, the electronic device can determine that the party being inquired is Brand A store, and can further obtain the contact information of the party being inquired, that is, the contact information of Brand A store, in a specific application with Brand A store information, such as a sales application where Brand A store is located.

[0103] Step 202b: The electronic device communicates with the party being inquired based on the contact information of the party being inquired.

[0104] In an embodiment of the present application, the electronic device can communicate with the party being inquired based on the contact information of the party being inquired to obtain an inquiry result corresponding to the above-mentioned first information.

[0105] For example, in the embodiment of the present application, the first information is "Help me find out which nearby brand A store has running shoes of style A and size A". Based on the first information, the electronic device can determine that the party being inquired is brand A store, and can further obtain the contact information of the party being inquired, that is, the contact information of brand A store, in a specific application with brand A store information, such as the sales application where brand A store is located. Then, the electronic device communicates with brand A store through the contact information, asking the store whether it has running shoes of style A and size A, and whether they can be reserved for purchase. The store's reply is "There are running shoes of style A and size A, and they can be reserved."

[0106] In an embodiment of the present application, the electronic device can determine the contact information of the party being inquired based on the above-mentioned first information, actively communicate with the party being inquired based on the contact information of the party being inquired, and obtain the inquiry result corresponding to the first information, without the user having to actively inquire, thereby improving the efficiency of information inquiry.

[0107] Optionally, combined Figure 5 ,like Figure 6 As shown, in the embodiment of the present application, the above step 202b can be specifically implemented through the following step 202b1.

[0108] Step 202b1: The electronic device communicates with the party being inquired through the first application based on the contact information of the party being inquired.

[0109] In an embodiment of the present application, after the electronic device obtains the contact information of the party being inquired in a specific application related to the inquiry content of the above-mentioned first information, since the specific application does not necessarily have a communication function, the electronic device can communicate with the party being inquired through the first application based on the contact information of the party being inquired.

[0110] Optionally, combined Figure 5 ,like Figure 7 As shown, in the embodiment of the present application, the above step 202b can be specifically implemented through the following step 202b2.

[0111] Step 202b2: The electronic device communicates with the party being inquired by telephone based on the telephone number of the party being inquired.

[0112] In the embodiment of the present application, the contact information of the party being inquired may include the telephone number of the party being inquired.

[0113] In the embodiment of the present application, the electronic device responds to the first input and performs an inquiry operation according to the first information corresponding to the first input, which can be: the electronic device automatically calls the party being inquired to perform an intelligent inquiry according to the first information corresponding to the first input.

[0114] For example, taking the contact information of the party being inquired as the telephone number of the party being inquired, the electronic device can copy the telephone number of the party being inquired into the telephone application, and automatically dial the telephone number through the telephone application to communicate with the party being inquired.

[0115] It is understandable that automatic calling is the act of automatically initiating a phone call by the "AI Assistant" in the smartphone according to preset instructions and scenarios without the need for the user to manually dial. The "AI Assistant" has the ability to automatically control the phone, without the user having to manually repeatedly call the person being asked to inquire. The user only needs to give clear instructions, such as the type of merchant to call, the content of the question to be consulted, and the expected response, and the "AI Assistant" can automatically perform the task. If the expected result is not obtained, the next merchant will be called, which greatly saves the user's time and energy.

[0116] It can be understood that smart inquiry is an intelligent information query behavior that uses AI assistants to automatically make calls and other methods to ask specific objects (such as bank branches, brand stores, etc.) for specific information and obtain feedback.

[0117] For example, Figure 8 As shown, the mobile phone analyzes the above first information through the "AI Assistant" application to generate instructions, and automatically opens a specific application according to the instruction to start searching for the brand store to obtain the phone number of the brand store, and then the mobile phone can automatically dial the phone number to communicate with the brand store by phone. Among them, the mobile phone can dial the phone numbers of the searched brand stores one by one in a preset order. In the process of the mobile phone making a call, the "AI Assistant" application can use speech synthesis technology to convert the above instructions into voice to inquire the brand store. For example, "Hello, do you have size 42 running shoes of brand A here?" After the mobile phone receives the reply information from the brand store, if the mobile phone cannot determine the accurate inquiry result based on the reply information, the mobile phone can further ask through the "AI Assistant" application to confirm the accurate inquiry result.

[0118] For example, during a call with a brand store, the "AI Assistant" gives full play to the "intelligent inquiry" capability based on large model technology. If the brand store indicates that there are similar products but is not sure about the specific size, the electronic device uses the "AI Assistant" application to ask whether it can check the inventory to determine whether there are size 42 running shoes. At the same time, the electronic device uses the "AI Assistant" application to compare and judge based on the brand store's response and the user's expected results. If the expected result is obtained, that is, the brand store clearly states that the product is available and can be reserved, the electronic device records the brand store information through the "AI Assistant" application and no longer makes calls; if the expected result is not obtained, it will continue to call the next brand store. After finally obtaining the expected result, the electronic device returns the result to the user through the AI ​​Assistant.

[0119] Specifically, the embodiments of the present application can provide users with an efficient and convenient service experience by utilizing the "AI Assistant" application's ability to automatically control mobile phones and make calls, as well as the "intelligent inquiry" capability based on large model technology, thereby improving the efficiency of electronic devices in conducting information inquiries. Moreover, with the help of large model technology, the "AI Assistant" application can achieve highly intelligent inquiries. For example, the "AI Assistant" can accurately ask questions to merchants based on user instructions, understand the merchant's responses, conduct further inquiries and confirmations, and ensure that accurate inquiry information is obtained.

[0120] Optionally, combined Figure 5 ,like Fig. 9 As shown, in the embodiment of the present application, the above step 202b can be specifically implemented through the following step 202b3.

[0121] Step 202b3: The electronic device communicates with the party being inquired through instant messaging based on the instant messaging information of the party being inquired.

[0122] In the embodiment of the present application, the contact information of the party being inquired may include instant messaging information of the party being inquired.

[0123] In the embodiment of the present application, the electronic device responds to the first input and performs an inquiry operation according to the first information corresponding to the first input, which can be: the electronic device automatically communicates with the party being inquired through instant messaging to perform intelligent inquiry according to the first information corresponding to the first input.

[0124] Exemplarily, taking the contact information of the party being inquired as the instant messaging information of the party being inquired, such as WeChat, the electronic device enters the WeChat application and communicates with the party being inquired through instant messaging through the WeChat application.

[0125] Optionally, combined Figure 5 ,like Fig.10 As shown, in the embodiment of the present application, the above step 202b can be specifically implemented through the following step 202b4.

[0126] Step 202b4: The electronic device communicates with each of the inquired parties in turn based on the contact information of the at least two inquired parties.

[0127] In the embodiment of the present application, the number of the parties being questioned is at least two.

[0128] It is understandable that when performing an inquiry operation, the electronic device can communicate with multiple parties being asked to determine the final inquiry result, which can improve the success rate of the inquiry.

[0129] Optionally, combined Figure 1 ,like Fig.11As shown, in the embodiment of the present application, the above step 202 can be specifically implemented through step 202c and step 202d, and the above step 202 also includes the following step 202e.

[0130] Step 202c: In response to the first input, the electronic device determines the contact information of at least two queried parties based on their respective identity information.

[0131] In the embodiment of the present application, the first information corresponding to the above-mentioned first input may include the identity information and expected needs of the party being inquired.

[0132] In the embodiment of the present application, the number of the parties being questioned may be at least two.

[0133] In an embodiment of the present application, the identity information of the party being inquired is used to describe the identity type and identity characteristics of the party being inquired, such as a clothing store, a drugstore, a library, etc., and the expected demand can be used to describe the inquiry result that the user expects to obtain.

[0134] In the embodiment of the present application, the electronic device can determine the identity information of at least two inquired parties according to the above-mentioned first information, and determine the contact information of at least two inquired parties according to the identity information of at least two inquired parties.

[0135] For example, in the embodiment of the present application, the first information is "Help me find out which nearby brand A store has running shoes of style A and size A". Based on the first information, the electronic device can determine that the identity information of at least two inquired parties is brand A stores, and the expected demand is that brand A stores have running shoes of style A and size A. Based on the identity information of the at least two inquired parties, the electronic device further determines the contact information of the at least two inquired parties in the specific application with brand A store information, that is, the contact information of brand A store.

[0136] Step 202d: The electronic device communicates with each of the inquired parties in turn according to the contact information of the at least two inquired parties.

[0137] Optionally, in an embodiment of the present application, the electronic device may communicate with each of the inquired parties in turn according to the first order and based on the respective contact information of at least two inquired parties.

[0138] Optionally, in an embodiment of the present application, the above-mentioned first order may include but is not limited to: the order of the distance between the party being inquired and the target address set by the user of the electronic device from near to far, and the order of the distance between the party being inquired and the current address of the user of the electronic device from near to far.

[0139] For example, if the user does not set a target address, when the electronic device communicates with the inquired parties, such as the first store, the second store, and the third store, it can communicate and obtain inquiry results in the order of the distances between the three inquired parties and the user's current address from near to far. Assuming that the first store is closest to the user's current address, the electronic device can communicate with the first store first.

[0140] For example, if the user sets a target address, when the electronic device communicates with the inquired parties, such as the first store, the second store, and the third store, it can communicate and obtain inquiry results in order of the distance between the three inquired parties and the target address set by the user from near to far. Assuming that the third store is closest to the target address set by the user, the electronic device can communicate with the third store first.

[0141] Step 202e: When the inquiry result of one of the inquired parties matches the expected demand, the electronic device stops the inquiry operation.

[0142] In an embodiment of the present application, if the inquiry result of one of the at least two parties being asked matches the expected requirement, it means that the electronic device has obtained the inquiry result expected by the user by executing the inquiry operation. In this case, the electronic device may no longer need to communicate with other parties being asked, that is, the electronic device may stop the inquiry operation.

[0143] Exemplarily, the first information is “Help me find out which nearby brand A store has running shoes of style A and size A.” Based on the first information, the electronic device can determine that the identity information of the party being inquired is brand A store, and the expected demand is that brand A store has running shoes of style A and size A. Based on the identity information, the electronic device further determines the contact information of three brand A stores in a specific application with brand A store information. The first store is closest to the target address set by the user, the second store is at a medium distance from the target address set by the user, and the first store is farthest from the target address set by the user. The electronic device first communicates with the first store, and the inquiry result is “the first store does not have running shoes of style A and size A.” Then it communicates with the second store, and the inquiry result is “the second store has running shoes of style A and size A and they can be reserved.” The inquiry operation is stopped, and the third store is no longer communicated with.

[0144] In an embodiment of the present application, the electronic device communicates with the party being inquired in sequence according to the first order, so that the party being inquired corresponding to the inquiry result that finally matches the expected demand is closest to the target address set by the user or the user's current address, which makes it more convenient and quick for the user to perform other operations based on the party being inquired in the future.

[0145] Optionally, combined Fig.11 ,like Fig.12 As shown, in the embodiment of the present application, the information processing method provided in the embodiment of the present application also includes step 202f.

[0146] Step 202f: The electronic device determines the order information according to the inquiry result of the party being inquired.

[0147] Optionally, in the embodiment of the present application, after the electronic device obtains the inquiry result of the inquired party that matches the expected demand, the electronic device can perform other operations based on the inquiry result of the inquired party. For example, the electronic device can generate corresponding order information based on the inquiry result of the inquired party.

[0148] Optionally, in an embodiment of the present application, the inquiry result of the above-mentioned party being inquired may include but is not limited to at least one of the following: contact information, address information, and reply information of the party being inquired.

[0149] Optionally, in an embodiment of the present application, the above-mentioned order information may include but is not limited to at least one of the following: the contact information of the above-mentioned party being inquired, the address information of the party being inquired, the contact information of the user, the target address set by the user or the current address of the user.

[0150] For example, in the embodiment of the present application, the first information is "Help me find out which nearby brand A store has running shoes of style A and size A". The electronic device performs an inquiry operation, and the inquiry result of the first store matches the expected demand. Then the electronic device determines the order information according to the inquiry result of the first store. The order information includes the contact information and address information of the first store, the contact information of the user, the target address set by the user, or the current address of the user. In this way, the electronic device can determine the order information according to the inquiry result of the inquired party, and intelligently complete the ordering process of the errand platform.

[0151] It is understandable that the Internet errand service is a service model that connects users and errand runners through an Internet platform. Users can place orders through mobile applications and request errand runners to pick up and deliver items, purchase goods, etc. AI assistants can automatically call Internet errand services to provide users with convenient item delivery solutions.

[0152] Optionally, combined Fig.12 ,like Fig.13 As shown, in the embodiment of the present application, the above step 202f can be specifically implemented through the following step 202f1.

[0153] Step 202f1: The electronic device processes the order information through the second application according to the inquiry result of the party being inquired.

[0154] In the embodiment of the present application, after the electronic device obtains the inquiry result of the party being inquired that matches the expected needs through communication, it can enter the second application and communicate with the party being inquired through the second application.

[0155] Optionally, in an embodiment of the present application, the electronic device inputs the inquiry result of the inquired party into the above-mentioned second application to generate order information.

[0156] For example, the first information is "Help me find out which nearby store of brand A has running shoes of style A and size A". The electronic device performs the query operation, and the query result of the first store matches the expected demand. Then the electronic device can place an order on the errand platform to enable the errand runner to purchase the goods for the user. The electronic device automatically inputs the contact information and address information of the first store, as well as the contact information and current address information of the user, into the order page of the errand platform to generate corresponding order information.

[0157] Exemplarily, when the electronic device gets the expected result through the "AI Assistant", it will automatically copy the merchant information, including the merchant name, address and contact information. Then, the electronic device opens the pre-set errand platform application through the "AI Assistant", automatically fills in the merchant address and the user's current address, and submits the order. When filling in the order information, the electronic device selects the appropriate errand service type, such as expedited delivery, according to the characteristics of the goods and the user's requirements through the "AI Assistant". After getting the expected result, the electronic device automatically copies the merchant information through the "AI Assistant" and goes to the errand platform to place an order, without the user manually copying the address and filling in the order information, realizing seamless docking of the errand service. In this way, the entire process from product inquiry to errand ordering is completed automatically, without the need for manual operation by the user, which greatly saves time and energy, not only improves the work efficiency, but also reduces the possibility of human input errors and misunderstandings by the electronic device automatically filling in the order information and the intelligent inquiry process, ensuring the accuracy of the information. The user only needs to enter an instruction once to allow the electronic device to complete a series of complex operations through the "AI Assistant", greatly improving the user's shopping and service experience, and meeting the user's needs for convenient and efficient life. In addition, as the number of uses increases, electronic devices continuously learn and optimize algorithms through "AI assistants" to improve the accuracy and efficiency of intelligent inquiries and better meet user needs.

[0158] Optionally, combined Fig.12 ,like Fig.14 As shown, the information processing method provided in the embodiment of the present application also includes the following step 202g.

[0159] Step 202g: The electronic device initiates an order submission operation based on the order information.

[0160] In an embodiment of the present application, after the electronic device determines the order information through the inquiry result of the party being inquired, it can further initiate an order submission operation based on the order information, thereby automatically placing an order for the user.

[0161] Optionally, combined Fig.14 ,like Fig.15 As shown, in the embodiment of the present application, before the above step 202g, the information processing method provided in the embodiment of the present application includes the following step 202h, and the above step 202g can be specifically implemented by the following step 202g1.

[0162] Step 202h: The electronic device receives a second input, where the second input is used to trigger an order submission operation.

[0163] In the embodiment of the present application, the electronic device can receive the user's second input on the above-mentioned first interface.

[0164] Optionally, in the embodiment of the present application, the second input may be an operation to confirm initiation of order submission.

[0165] Optionally, in the embodiment of the present application, the second input includes but is not limited to: a user touch-control input to the electronic device through a touch-control device such as a finger or a stylus, or a voice command input by the user, or a specific gesture input by the user, or other feasible input. The specific input can be determined according to actual use requirements and is not limited in the embodiment of the present application.

[0166] It should be noted that the second input is similar to the first input. For the description of the second input, please refer to the description of the first input, which will not be repeated here.

[0167] Step 202g1: The electronic device responds to the second input and initiates an order submission operation according to the order information.

[0168] In the embodiment of the present application, after the electronic device receives a clear order submission operation, it can initiate an order submission operation according to the order information.

[0169] Optionally, in an embodiment of the present application, if the above-mentioned first information does not include content for confirming the initiation of an order submission operation, then the electronic device may not actively initiate an order submission operation after generating the order information. In this case, the electronic device may further confirm whether the user needs to submit the order. For example, when the inquiry result of the inquired party matches the expected demand, the electronic device may prompt the user to confirm whether to initiate an order submission operation, and display a confirmation order submission control in the first interface. After the electronic device receives the user's second input to the confirmation order submission control, it may respond to the second input and initiate an order submission operation according to the order information.

[0170] Exemplarily, the first information is “Please help me find out which nearby store of brand A has style A, size A running shoes”. The first information does not include confirmation of initiating an order submission operation. Therefore, after generating the order information based on the inquiry result, the electronic device further prompts the user to confirm whether to initiate an order submission operation.

[0171] Optionally, in an embodiment of the present application, if the above-mentioned first information includes content for confirming the initiation of an order submission operation, then after the electronic device generates the order information, it can automatically initiate an order submission operation according to the order information.

[0172] Exemplarily, the first information is “Please help me check which nearby store of brand A has style A, size A running shoes, and help me buy them”. The first information includes confirmation to initiate the order submission operation “Please help me buy these running shoes”. Therefore, after generating the order information based on the inquiry result, the electronic device can automatically initiate the order submission operation.

[0173] In the embodiment of the present application, the electronic device initiates an order submission operation in response to the second input, and through the user confirming the order submission operation, the electronic device can further clarify the user's instructions and avoid invalid operations on the electronic device.

[0174] Optionally, combined Figure 1 ,like Fig.16 As shown, in the embodiment of the present application, the above-mentioned step 201 can be specifically implemented by the following step 201a, and the above-mentioned step 203 can be specifically implemented by the following step 203a.

[0175] Step 201a: The electronic device receives a first input on the smart assistant interaction interface.

[0176] In the embodiment of the present application, the above-mentioned intelligent assistant interaction interface refers to the interface for the user to interact with the intelligent assistant. Through this interface, the user can communicate with the intelligent assistant in various ways such as voice, text, and graphics.

[0177] For example, the intelligent assistant interaction interface may be as follows: Figure 2 The interface 10 of the “AI assistant” application is shown, so that the user can make a first input in the interface 10 of the “AI assistant” application.

[0178] Step 203a: The electronic device displays the inquiry result corresponding to the inquiry operation on the intelligent assistant interaction interface.

[0179] In the embodiment of the present application, the electronic device can display the inquiry results corresponding to the inquiry operation on the intelligent assistant interaction interface, so as to more intuitively show the inquiry results to the user and prompt the user to perform further operations, thereby improving the human-computer interaction performance.

[0180] For various scenarios to which the embodiments of the present application can be applied, combined with the various implementation schemes of the embodiments of the present application described above, specific examples are given below to illustrate the implementation process in various scenarios of the embodiments of the present application:

[0181] Example 1, in the above scenario 1: the user can trigger the electronic device to display the interface of the "AI assistant" application, and then the user can enter the first information in the interface of the "AI assistant" application, for example, enter "Which nearby pharmacy has drug a, use the errand service to help me buy and deliver it to my home" in the interface of the "AI assistant" application, so that the electronic device can obtain the contact information of the pharmacy selling drug a through an application (such as a drug sales application) based on the content of the first information, and communicate with the pharmacy through another application (such as the communication application corresponding to the contact information) based on the contact information (such as AI interaction), such as calling a nearby pharmacy to ask whether the pharmacy has the drug a (i.e., performing an inquiry operation) to obtain the inquiry result. If the inquiry result is "the pharmacy has drug a" (i.e., it meets the expected demand), then the electronic device can generate order information for buying drug a from the pharmacy and delivering it to the home through the errand service platform based on the inquiry result of the pharmacy, and the order information includes the address information of the pharmacy, the contact number, the information of drug a, the delivery address information (i.e., the user's current address or the delivery address set by the user), and the delivery contact number. In this way, it is possible to call the errand service through the errand service platform and deliver the medicine a to the address indicated by the delivery address information. Generally, through this method, some special groups, such as patients with limited mobility or patients in urgent need of medicine, can get the services they need more conveniently and quickly.

[0182] Example 2. In the above scenario 2: the user can trigger the electronic device to display the interface of the "AI Assistant" application, and then the user can enter the first information in the interface of the "AI Assistant" application, for example, enter "Which nearby hospital or physical examination institution can make an appointment for a physical examination, and use the errand service to help me send the information required for the appointment to the hospital or physical examination institution" in the interface of the "AI Assistant" application, so that the electronic device can obtain the contact information of the hospital or physical examination institution that can make an appointment for the physical examination through an application (such as a physical examination appointment application) based on the content of the first information, and based on the contact information, communicate with the hospital or physical examination institution through another application (such as the communication application corresponding to the contact information) (such as AI interaction), such as calling a nearby hospital or physical examination institution to ask whether the hospital or physical examination institution can make an appointment for the physical examination (i.e., perform an inquiry operation), and obtain the inquiry result. If the query result is "the hospital or medical examination institution can make an appointment for a medical examination" (i.e., it meets the expected needs), then the electronic device can generate order information for sending the materials required for the appointment examination to the hospital or medical examination institution through the errand service platform based on the query result to the hospital or medical examination institution. The order information includes the address information, contact number, pickup address information (i.e., the user's current address or the pickup address set by the user) of the hospital or medical examination institution, and the pickup contact number. In this way, it is possible to call the errand service through the errand service platform and send the materials required for the appointment examination to the hospital or medical examination institution from the address indicated by the pickup address information.

[0183] Example 3. In the above scenario 3: the user can trigger the electronic device to display the interface of the "AI Assistant" application, and then the user can enter the first information in the interface of the "AI Assistant" application, for example, enter "Which nearby restaurant has dish a? If so, let the restaurant reserve it for me and use the errand service to pick up the meal and deliver it to my home" in the interface of the "AI Assistant" application, so that the electronic device can obtain the contact information of the restaurant that supplies dish a through an application (such as a dish supply application) based on the content of the first information, and based on the contact information, communicate with the restaurant through another application (such as the communication application corresponding to the contact information) (such as AI interaction), such as calling a nearby restaurant to ask whether the restaurant has dish a (i.e., performing an inquiry operation), and obtain the inquiry result. If the query result is "the restaurant has dish a and it can be reserved" (i.e. it meets the expected demand), then the electronic device can generate order information for purchasing dish a from the restaurant and delivering it to the home through the errand service platform based on the query result to the restaurant. The order information includes the restaurant's address information, contact number, information about dish a, delivery address information (i.e. the user's current address or the delivery address set by the user), and delivery contact number. In this way, it is possible to call the errand service through the errand service platform and deliver dish a to the address indicated by the delivery address information. Usually, in this way, for example, when holding a family gathering, restaurant reservations and takeout pick-up and delivery can be arranged in advance, which is convenient and quick.

[0184] Example 4. In the above scenario 4: the user can trigger the electronic device to display the interface of the "AI Assistant" application, and then the user can enter the first information in the interface of the "AI Assistant" application, for example, enter "Which nearby fresh food supermarket or vegetable market has ingredient a? Use the errand service to buy it for me and deliver it to my home" in the interface of the "AI Assistant" application, so that the electronic device can obtain the contact information of the fresh food supermarket or vegetable market selling ingredient a through an application (such as an ingredient selling application) based on the content of the first information, and based on the contact information, communicate with the fresh food supermarket or vegetable market through another application (such as the communication application corresponding to the contact information) (such as AI interaction), such as calling a nearby fresh food supermarket or vegetable market to ask whether the fresh food supermarket or vegetable market has ingredient a (i.e., performing an inquiry operation), and obtaining the inquiry result. If the query result is "the fresh food supermarket or vegetable market has ingredient a" (i.e. it meets the expected demand), then the electronic device can generate order information for purchasing ingredient a from the fresh food supermarket or vegetable market and delivering it to the home through the errand service platform based on the query result of the fresh food supermarket or vegetable market. The order information includes the address information, contact number, information about ingredient a, delivery address information (i.e. the user's current address or the delivery address set by the user), and delivery contact number of the fresh food supermarket or vegetable market. In this way, it is possible to call the errand service through the errand service platform, and deliver ingredient a to the address indicated by the delivery address information, saving the user's time to go to the market for purchases.

[0185] Example 5. In the above scenario 5: the user can trigger the electronic device to display the interface of the "AI Assistant" application, and then the user can enter the first information in the interface of the "AI Assistant" application, for example, the user can enter "Which nearby hardware store or home furnishing store has accessory a? Use the errand service to help me buy it and deliver it to my home" in the interface of the "AI Assistant" application, so that the electronic device can obtain the contact information of the hardware store or home furnishing store that sells accessory a through an application (such as an accessory sales application) based on the content of the first information, and based on the contact information, contact the hardware store or home furnishing store through another application (such as the communication application corresponding to the contact information). Communicate (such as AI interaction), such as calling a nearby hardware store or home furnishings store to ask whether the hardware store or home furnishings store has the accessory a. If the inquiry result is "the hardware store or home furnishings store has accessory a" (i.e., it meets the expected demand), then the electronic device can generate order information for purchasing accessory a from the hardware store or home furnishings store and delivering it to the home through the errand service platform based on the inquiry result to the hardware store or home furnishings store. The order information includes the address information, contact number, information about accessory a, delivery address information (i.e., the user's current address or the delivery address set by the user), and delivery contact number of the hardware store or home furnishings store. In this way, it is possible to call the errand service through the errand service platform and deliver accessory a to the address indicated by the delivery address information.

[0186] Example 6. In the above scenario 6: the user can trigger the electronic device to display the interface of the "AI Assistant" application, and then the user can enter the first information in the interface of the "AI Assistant" application, for example, enter "Which nearby housekeeping service company has an idle cleaning staff a, and use the errand service to help deliver the tools or materials needed by the cleaning staff to my home" in the interface of the "AI Assistant" application, so that the electronic device can obtain the contact information of the housekeeping service company that arranges cleaning staff a through an application (such as a housekeeping service application) based on the content of the first information, and based on the contact information, communicate with the housekeeping service company through another application (such as the communication application corresponding to the contact information) (such as AI interaction), such as calling a nearby housekeeping service company to ask whether there is an idle cleaning staff a (i.e., performing an inquiry operation), and obtaining the inquiry result. If the query result is "the housekeeping service company has an idle cleaning staff a" (i.e., it meets the expected demand), then the electronic device can generate order information for delivering the tools or materials required by the cleaning staff to the home through the errand service platform based on the query result of the housekeeping service company. The order information includes the address information, contact number, delivery address information (i.e., the user's current address or the configured address set by the user) and delivery contact number of the housekeeping service company. In this way, it is possible to call the errand service through the errand service platform and deliver the tools or materials required by the cleaning staff to the home.

[0187] Example 7. In the above scenario 7: the user can trigger the electronic device to display the interface of the "AI Assistant" application, and then the user can enter the first information in the interface of the "AI Assistant" application, for example, enter "Which nearby ticket sales point or performance venue has performance ticket a? If so, please reserve it for me and use the errand service to buy it for me and deliver it to my home" in the interface of the "AI Assistant" application, so that the electronic device can obtain the contact information of the ticket sales point or performance venue selling performance ticket a through an application (such as a performance ticket application) based on the content of the first information, and based on the contact information, communicate with the ticket sales point or performance venue through another application (such as the communication application corresponding to the contact information) (such as AI interaction), such as calling a nearby ticket sales point or performance venue to ask whether there is performance ticket a (i.e., performing an inquiry operation), and obtaining the inquiry result. If the query result is "the ticket sales point or performance venue has performance ticket a and it can be reserved" (i.e. it meets the expected demand), then the electronic device can generate order information for going to the ticket sales point or performance venue to buy performance ticket a and deliver it to the home through the errand service platform based on the query result of the ticket sales point or performance venue. The order information includes the address information, contact number, information of performance ticket a, delivery address information (i.e. the user's current address or the delivery address set by the user), and the delivery contact number of the ticket sales point or performance venue. In this way, it is possible to call the errand service through the errand service platform and deliver the performance ticket a to the address indicated by the delivery address information, avoiding the trouble of users going to the ticket sales point in person to queue up to buy tickets.

[0188] Example 8. In the above scenario 8: the user can trigger the electronic device to display the interface of the "AI Assistant" application, and then the user can enter the first information in the interface of the "AI Assistant" application, for example, enter "Which nearby library has book a? If so, please reserve it for me and use the errand service to send my library card to the library to borrow book a" in the interface of the "AI Assistant" application, so that the electronic device can obtain the contact information of the library that borrows book a through an application (such as a book borrowing application) based on the content of the first information, and communicate with the library through another application (such as the communication application corresponding to the contact information) based on the contact information (such as AI interaction), such as calling a nearby library to ask whether there is book a that can be borrowed (i.e., performing an inquiry operation), and obtain the inquiry result. If the query result is "the library has book a available for borrowing" (i.e., it meets the expected demand), then the electronic device can generate order information for sending the user's library card to the library to borrow book a through the errand service platform based on the query result of the library. The order information includes the address information, contact number, information about book a, pickup address information (i.e., the user's current address or the pickup address set by the user), and the pickup contact number. In this way, it is possible to call the errand service through the errand service platform and send the user's library card to the library to borrow the required books.

[0189] Each of the above-mentioned method embodiments, or various possible implementation methods in each method embodiment can be executed separately, or any two or more of them can be executed in combination with each other. The specific implementation method can be determined according to actual usage requirements, and the embodiments of the present application are not limited to this.

[0190] The information processing method provided in the embodiment of the present application can be executed by an information processing device. In the embodiment of the present application, the information processing device provided in the embodiment of the present application is described by taking the information processing device executing the information processing method as an example.

[0191] Fig.17 A possible structural diagram of an information processing device involved in some embodiments of the present application is shown. Fig.17 As shown, the information processing device 60 may include: a receiving module 61 , a processing module 62 and a display module 63 .

[0192] The receiving module 61 is used to receive a first input. The processing module 62 is used to perform an inquiry operation according to first information corresponding to the first input in response to the first input received by the receiving module 61. The display module 63 is used to display an inquiry result corresponding to the inquiry operation.

[0193] In a possible implementation, the processing module 62 is specifically configured to respond to a first input, determine the contact information of the inquired party according to the first information corresponding to the first input, and communicate with the inquired party based on the contact information of the inquired party.

[0194] In a possible implementation, the processing module 62 is specifically configured to communicate with the inquired party through the first application based on the contact information of the inquired party.

[0195] In a possible implementation, the contact information of the inquired party is a telephone number. The processing module 62 is specifically configured to communicate with the inquired party by telephone based on the inquired party's telephone number.

[0196] In a possible implementation, the contact information of the inquired party is instant messaging information. The processing module 62 is specifically configured to communicate with the inquired party via instant messaging based on the instant messaging information of the inquired party.

[0197] In a possible implementation, the number of the inquired parties is at least two. The processing module 62 is specifically configured to communicate with each inquired party in turn based on the contact information of the at least two inquired parties.

[0198] In a possible implementation, the first information corresponding to the first input includes the identity information and expected needs of the inquired party; the number of the inquired parties is at least two. The processing module 62 is specifically used to respond to the first input, determine the contact information of at least two inquired parties according to the identity information of at least two inquired parties, and communicate with each inquired party in turn according to the contact information of at least two inquired parties. The processing module 62 is also used to stop the inquiry operation when the inquiry result of one of the inquired parties matches the expected needs.

[0199] In a possible implementation, the processing module 62 is further configured to determine order information according to the inquiry result of the party being inquired.

[0200] In a possible implementation, the processing module 62 is specifically configured to process the order information through the second application according to the inquiry result of the inquired party.

[0201] In a possible implementation, the processing module 62 is further configured to initiate an order submission operation according to the order information.

[0202] In a possible implementation, the receiving module 61 is further configured to receive a second input before initiating an order submission operation according to the order information, and the second input is used to trigger the order submission operation. The processing module 62 is specifically configured to initiate an order submission operation according to the order information in response to the second input received by the receiving module 62.

[0203] In a possible implementation, the receiving module 61 is specifically configured to receive a first input on the intelligent assistant interaction interface. The display module 63 is specifically configured to display an inquiry result corresponding to the inquiry operation on the intelligent assistant interaction interface.

[0204] In the embodiment of the present application, an information processing device is provided, which can automatically perform an inquiry operation according to the information input by the user, that is, the user can trigger the execution of the corresponding inquiry operation through the first input, and obtain the inquiry result required by the user, without the user actively asking. In this way, the steps of the inquiry operation are simplified, the efficiency of information inquiry is improved, and the human-computer interaction performance is improved.

[0205] The information processing device in the embodiment of the present application can be an electronic device, or a component in the electronic device, such as an integrated circuit or a chip. The electronic device can be a terminal, or it can be other devices other than a terminal. Exemplarily, the electronic device can be a mobile phone, a tablet computer, a laptop computer, a PDA, a vehicle-mounted electronic device, a mobile Internet device (Mobile Internet Device, MID), an augmented reality (augmented reality, AR) / virtual reality (virtual reality, VR) device, a robot, a wearable device, an ultra-mobile personal computer (ultra-mobile personal computer, UMPC), a netbook or a personal digital assistant (personal digital assistant, PDA), etc., and can also be a server, a network attached storage (Network Attached Storage, NAS), a personal computer (personal computer, PC), a television (television, TV), a teller machine or a self-service machine, etc., which is not specifically limited in the embodiment of the present application.

[0206] The information processing device in the embodiment of the present application may be a device having an operating system. The operating system may be an Android operating system, an iOS operating system, or other possible operating systems, which are not specifically limited in the embodiment of the present application.

[0207] The information processing device provided in the embodiment of the present application can implement each process implemented in the above method embodiment, and will not be described again here to avoid repetition.

[0208] Alternatively, if Fig.18 As shown, an embodiment of the present application also provides an electronic device 1000, including a processor 1001 and a memory 1002, wherein the memory 1002 stores programs or instructions that can be executed on the processor 1001, and when the program or instructions are executed by the processor 1001, the various steps of the above-mentioned information processing method embodiment are implemented, and the same technical effect can be achieved. To avoid repetition, they are not described here.

[0209] It should be noted that the electronic devices in the embodiments of the present application include the mobile electronic devices and non-mobile electronic devices mentioned above.

[0210] Fig.19 A schematic diagram of the hardware structure of an electronic device to implement an embodiment of the present application.

[0211] The electronic device 100 includes but is not limited to components such as a radio frequency unit 101, a network module 102, an audio output unit 103, an input unit 104, a sensor 105, a display unit 106, a user input unit 107, an interface unit 108, a memory 109, and a processor 110.

[0212] Those skilled in the art will appreciate that the electronic device 100 may also include a power source (such as a battery) for supplying power to various components, and the power source may be logically connected to the processor 110 through a power management system, thereby implementing functions such as managing charging, discharging, and power consumption management through the power management system. Fig.19 The electronic device structure shown in the figure does not constitute a limitation on the electronic device. The electronic device may include more or fewer components than shown in the figure, or combine certain components, or arrange the components differently, which will not be described in detail here.

[0213] The user input unit 107 is used to receive a first input.

[0214] The processor 110 is configured to, in response to a first input, perform an inquiry operation according to first information corresponding to the first input.

[0215] The display unit 106 is used to display the inquiry result corresponding to the inquiry operation.

[0216] Optionally, the processor 110 is specifically configured to, in response to a first input, determine contact information of the party being inquired according to first information corresponding to the first input; and communicate with the party being inquired based on the contact information of the party being inquired.

[0217] Optionally, the processor 110 is specifically configured to communicate with the party being inquired through the first application based on the contact information of the party being inquired.

[0218] Optionally, the contact information of the inquired party is a telephone number. The processor 110 is specifically configured to communicate with the inquired party by telephone based on the inquired party's telephone number.

[0219] Optionally, the contact information of the inquired party is instant messaging information. The processor 110 is specifically configured to communicate with the inquired party via instant messaging based on the instant messaging information of the inquired party.

[0220] Optionally, the number of the queried parties is at least two. The processor 110 is specifically configured to communicate with each queried party in turn based on the contact information of the at least two queried parties.

[0221] Optionally, the first information corresponding to the first input includes identity information and expected needs of the inquired party; the number of inquired parties is at least two. The processor 110 is specifically configured to, in response to the first input, determine the contact information of at least two inquired parties according to their respective identity information; and communicate with each inquired party in turn according to their respective contact information. The processor 110 is also configured to stop the inquiry operation when the inquiry result of one of the inquired parties matches the expected needs.

[0222] Optionally, the processor 110 is further configured to determine order information according to the inquiry result of the party being inquired.

[0223] Optionally, the processor 110 is specifically configured to process the order information through a second application according to the inquiry result of the party being inquired.

[0224] Optionally, the processor 110 is further configured to initiate an order submission operation according to the order information.

[0225] Optionally, the user input unit 107 is further configured to receive a second input before initiating the order submission operation according to the order information, the second input being used to trigger the order submission operation. The processor 110 is specifically configured to initiate the order submission operation according to the order information in response to the second input.

[0226] Optionally, the user input unit 107 is specifically used to receive a first input on the intelligent assistant interaction interface. The display unit 106 is specifically used to display an inquiry result corresponding to the inquiry operation on the intelligent assistant interaction interface.

[0227] In an embodiment of the present application, an electronic device is provided, which can automatically perform an inquiry operation according to information input by a user, that is, the user can trigger the execution of a corresponding inquiry operation through a first input, and obtain the inquiry result required by the user, without the user actively asking. In this way, the steps of the inquiry operation are simplified, the efficiency of information inquiry is improved, and the human-computer interaction performance is improved.

[0228] The electronic device provided in the embodiment of the present application can implement each process implemented in the above method embodiment, and can achieve the same technical effect. To avoid repetition, it is not repeated here. The beneficial effects of various implementations in this embodiment can be specifically referred to the beneficial effects of the corresponding implementations in the above method embodiment. To avoid repetition, it is not repeated here.

[0229] It should be understood that in the embodiment of the present application, the input unit 104 may include a graphics processor (Graphics Processing Unit, GPU) 1041 and a microphone 1042, and the graphics processor 1041 processes the image data of a static picture or video obtained by an image capture device (such as a camera) in a video capture mode or an image capture mode. The display unit 106 may include a display panel 1061, and the display panel 1061 may be configured in the form of a liquid crystal display, an organic light emitting diode, etc. The user input unit 107 includes a touch panel 1071 and at least one of other input devices 1072. The touch panel 1071 is also called a touch screen. The touch panel 1071 may include two parts: a touch detection device and a touch controller. Other input devices 1072 may include, but are not limited to, a physical keyboard, function keys (such as volume control keys, switch keys, etc.), a trackball, a mouse, and a joystick, which will not be repeated here.

[0230] The memory 109 can be used to store software programs and various data. The memory 109 may mainly include a first storage area for storing programs or instructions and a second storage area for storing data, wherein the first storage area may store an operating system, an application program or instructions required for at least one function (such as a sound playback function, an image playback function, etc.), etc. In addition, the memory 109 may include a volatile memory or a non-volatile memory, or the memory 109 may include both volatile and non-volatile memories. Among them, the non-volatile memory may be a read-only memory (ROM), a programmable read-only memory (PROM), an erasable programmable read-only memory (EPROM), an electrically erasable programmable read-only memory (EEPROM), or a flash memory. The volatile memory may be a random access memory (RAM), a static random access memory (SRAM), a dynamic random access memory (DRAM), a synchronous dynamic random access memory (SDRAM), a double data rate synchronous dynamic random access memory (DDRSDRAM), an enhanced synchronous dynamic random access memory (ESDRAM), a synchronous link dynamic random access memory (SLDRAM) and a direct memory bus random access memory (DRRAM). The memory 109 in the embodiment of the present application includes but is not limited to these and any other suitable types of memory.

[0231] The processor 110 may include one or more processing units; optionally, the processor 110 integrates an application processor and a modem processor, wherein the application processor mainly processes operations related to an operating system, a user interface, and application programs, and the modem processor mainly processes wireless communication signals, such as a baseband processor. It is understandable that the modem processor may not be integrated into the processor 110.

[0232] An embodiment of the present application also provides a readable storage medium, on which a program or instruction is stored. When the program or instruction is executed by a processor, the various processes of the above-mentioned information processing method embodiment are implemented and the same technical effect can be achieved. To avoid repetition, it will not be repeated here.

[0233] The processor is the processor in the electronic device described in the above embodiment. The readable storage medium includes a computer readable storage medium, such as a computer read-only memory ROM, a random access memory RAM, a magnetic disk or an optical disk.

[0234] An embodiment of the present application further provides a chip, which includes a processor and a communication interface, wherein the communication interface is coupled to the processor, and the processor is used to run programs or instructions to implement the various processes of the above-mentioned information processing method embodiment, and can achieve the same technical effect. To avoid repetition, it will not be repeated here.

[0235] It should be understood that the chip mentioned in the embodiments of the present application can also be called a system-level chip, a system chip, a chip system or a system-on-chip chip, etc.

[0236] An embodiment of the present application provides a computer program product, which is stored in a storage medium. The program product is executed by at least one processor to implement the various processes of the above-mentioned information processing method embodiment and can achieve the same technical effect. To avoid repetition, it will not be repeated here.

[0237] It should be noted that, in this article, the terms "comprise", "include" or any other variant thereof are intended to cover non-exclusive inclusion, so that the process, method, article or device including a series of elements includes not only those elements, but also includes other elements not explicitly listed, or also includes elements inherent to such process, method, article or device. In the absence of further restrictions, the elements defined by the sentence "comprise one..." do not exclude the presence of other identical elements in the process, method, article or device including the element. In addition, it should be pointed out that the scope of the methods and devices in the embodiments of the present application is not limited to performing functions in the order shown or discussed, and may also include performing functions in a substantially simultaneous manner or in reverse order according to the functions involved, for example, the described method may be performed in an order different from that described, and various steps may also be added, omitted, or combined. In addition, the features described with reference to certain examples may be combined in other examples.

[0238] Through the description of the above implementation methods, those skilled in the art can clearly understand that the above-mentioned embodiment methods can be implemented by means of software plus a necessary general hardware platform, and of course by hardware, but in many cases the former is a better implementation method. Based on such an understanding, the technical solution of the present application, or the part that contributes to the prior art, can be embodied in the form of a computer software product, which is stored in a storage medium (such as ROM / RAM, a disk, or an optical disk), and includes a number of instructions for a terminal (which can be a mobile phone, a computer, a server, or a network device, etc.) to execute the methods described in each embodiment of the present application.

[0239] The embodiments of the present application are described above in conjunction with the accompanying drawings, but the present application is not limited to the above-mentioned specific implementation methods. The above-mentioned specific implementation methods are merely illustrative and not restrictive. Under the guidance of the present application, ordinary technicians in this field can also make many forms without departing from the purpose of the present application and the scope of protection of the claims, all of which are within the protection of the present application.

Claims

1. An information processing method, characterized in that: include: receiving a first input; In response to the first input, performing an inquiry operation according to first information corresponding to the first input; The query result corresponding to the query operation is displayed.

2. The method according to claim 1, characterized in that: The step of performing an inquiry operation in response to the first input according to first information corresponding to the first input includes: In response to the first input, determining contact information of the party being inquired according to first information corresponding to the first input; Communicate with the inquired party based on the contact information of the inquired party.

3. The method according to claim 2, characterized in that The communicating with the inquired party based on the contact information of the inquired party includes: Based on the contact information of the inquired party, communicate with the inquired party through the first application.

4. The method according to claim 2, characterized in that: The contact information of the party being inquired is a telephone number; The communicating with the inquired party based on the contact information of the inquired party includes: Conduct telephone communication with the inquired party based on the inquired party's telephone number.

5. The method according to claim 2, characterized in that: The contact information of the party being inquired is instant messaging information; The communicating with the inquired party based on the contact information of the inquired party includes: Perform instant messaging communication with the party being inquired based on the instant messaging information of the party being inquired.

6. The method according to claim 2, characterized in that The number of the parties being queried is at least two; The communicating with the inquired party based on the contact information of the inquired party includes: Based on the contact information of at least two queried parties, communicate with each queried party in turn.

7. The method according to claim 1, characterized in that The first information corresponding to the first input includes identity information and expected needs of the inquired party; the number of the inquired parties is at least two; The step of performing an inquiry operation in response to the first input according to first information corresponding to the first input includes: In response to the first input, determining contact information of at least two queried parties based on their respective identity information; Communicate with each of the inquired parties in turn according to the respective contact information of at least two inquired parties; The method further comprises: When the inquiry result of one of the inquired parties matches the expected demand, the inquiry operation is stopped.

8. The method according to claim 7, characterized in that The method further comprises: The order information is determined according to the inquiry result of the party being inquired.

9. The method according to claim 8, characterized in that The determining of the order information according to the inquiry result of the queried party includes: The order information is processed by a second application according to the inquiry result of the party being inquired.

10. The method according to claim 8, characterized in that The method further comprises: An order submission operation is initiated according to the order information.

11. The method according to claim 10, characterized in that Before initiating the order submission operation according to the order information, the method further includes: receiving a second input, the second input being used to trigger an order submission operation; The initiating an order submission operation according to the order information includes: In response to the second input, an order submission operation is initiated according to the order information.

12. The method according to claim 1, characterized in that The receiving a first input comprises: Receiving the first input on the intelligent assistant interaction interface; The displaying of the query result corresponding to the query operation includes: The inquiry result corresponding to the inquiry operation is displayed on the intelligent assistant interaction interface.

13. An information processing device, characterized in that: include: Receiving module, processing module and display module; The receiving module is used to receive a first input; The processing module is configured to, in response to the first input received by the receiving module, perform an inquiry operation according to first information corresponding to the first input; The display module is used to display the inquiry result corresponding to the inquiry operation.

14. An electronic device, characterized in that: The method comprises a processor and a memory, wherein the memory stores programs or instructions that can be run on the processor, and when the programs or instructions are executed by the processor, the steps of the information processing method according to any one of claims 1 to 12 are implemented.

15. A readable storage medium, characterized in that: The readable storage medium stores a program or instruction, and when the program or instruction is executed by the processor, the steps of the information processing method according to any one of claims 1 to 12 are implemented.

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