Performance management system

Abstract

The invention, which relates to the technical field of performance management, discloses a performance management system comprising a management terminal, an employee terminal and a system login function module. The system login function module comprises a knowledge base storage module, a knowledge base query module, a personnel management function module, an authority setting module, an information modification module, a department management function module, a work log viewing module, a work analysis module, a post management function module, a performance management function module and an assessment score viewing module. An assessment link completion state viewing module, a performance modification module, a performance assessment function module, a self-assessment module and a performance auditing module; according to the performance management system, enterprise performance management is combined with a computer technology and informatization, so that the working time can be greatly shortened, the cost is saved, the workload of a human resource department is reduced, performance scores and rankings are obtained through accurate performance data calculation, efficient issuing of monthly performance appraisal is realized, and the working enthusiasm of staff is improved.

Description

Technical Field

[0001] The present invention relates to the technical field of performance management, and in particular to a performance management system. Background Art

[0002] With the rapid development of the economy and the intensification of market competition, enterprises have an increasingly obvious demand for improving the level of efficient performance management. The human resource management of an enterprise includes human resource performance management, which refers to the continuous cycle of performance planning, performance coaching communication, performance appraisal and evaluation, performance result application, and performance goal improvement jointly participated by managers and employees at all levels in order to achieve organizational goals. Irregular or incomplete performance management often brings a lot of trouble to enterprises and individuals, so a performance management system is proposed. Summary of the invention

[0003] In view of the deficiencies in the prior art, the present invention provides a performance management system that solves the problems raised in the above background technology.

[0004] To achieve the above purpose, the present invention is implemented through the following technical solutions: a performance management system, including a management end, an employee end and a system login function module, the system login function module includes a knowledge base storage module, a knowledge base query module, a personnel management function module, a permission setting module, an information modification module, a department management function module, a work log viewing module, a work analysis module, a position management function module, a performance management function module, an assessment result viewing module, an assessment link completion status viewing module, a performance modification module, a performance assessment function module, a self-evaluation module, a performance review module and a work status acquisition module;

[0005] The management terminal is used for company managers to log in to the system;

[0006] The employee terminal is used by company employees to log in to the system;

[0007] The system login function module is used to log in to the system according to the registration information and grant different access rights according to the login information;

[0008] The knowledge base storage module is used to store massive documents, pictures, videos, etc. in the server, and supports online preview of multiple documents, videos, and pictures without installing any plug-ins;

[0009] The knowledge base query module is used to quickly retrieve the documents and materials needed by managers and company employees through the document search function, and can grant access permissions to different users based on login information to avoid information leakage;

[0010] The personnel management function module is used by managers to manage and control employees;

[0011] The authority setting module is used to manage the departments and authorities to which employees belong;

[0012] The information modification module is used by management personnel to add, delete and modify basic information of employees;

[0013] The department management function module is used for managers to manage the information of internal departments of the company;

[0014] The work log viewing module is used to record the daily work content of employees. Managers can view the work logs they need to view by clicking on the timetable, and can also view the work logs of employees in different departments and positions;

[0015] The work analysis module is used to assist managers in analyzing the contributions of employees in the projects they participate in from different perspectives;

[0016] The position management function module is used to assist management personnel in managing various positions in the company's internal departments;

[0017] The performance management function module is used for checking the performance of ordinary employees and senior employees in the company;

[0018] The assessment results viewing module is used by company employees to view assessment results, performance scores and rankings;

[0019] The assessment link completion status viewing module is used for company employees to view the monthly performance evaluation basis and the assessment progress;

[0020] The performance modification module is used to provide managers with the function of modifying the performance of each company employee;

[0021] The performance appraisal function module is used for ordinary employees and senior employees to fill out performance appraisals;

[0022] The self-assessment module is used for ordinary employees and senior employees to fill in self-assessment forms, withdraw self-assessment forms, and perform performance reviews;

[0023] The performance review module is used to evaluate the employee's performance based on the self-evaluation form filled in by the employee and the employee performance appraisal items, and generate performance scores and rankings;

[0024] The work status acquisition module is used to evaluate the daily work status of each employee of the company.

[0025] Optionally, the work status acquisition module includes an information collection module, a customer service information extraction module, a chat content acquisition module, a service quality evaluation module, a service process analysis module, a service scenario analysis module, a similar scenario acquisition module, an answering technique prompting module and an optimization prompting module;

[0026] The information collection module is used to obtain the usage information of each application in the employee's work device;

[0027] The customer service information extraction module is used to obtain the service information of the employees and the customers they serve in the chat software;

[0028] The chat content acquisition module is used to acquire real-time chat content and call content;

[0029] The service quality evaluation module is used to evaluate the service quality of employees during the customer service process;

[0030] The service process analysis module is used to analyze the service process of employees during customer service and analyze the shortcomings of employees;

[0031] The service scenario analysis module is used to analyze the service scenarios faced by employees in real-time chat content and call content and to analyze the service content;

[0032] The similar scenario acquisition module is used to retrieve the corresponding simulation scenario;

[0033] The answering script prompting module is used to prompt employees according to the dialogue script and dialogue content in the simulated scenario;

[0034] The optimization prompt module is used to make improvement suggestions for the employee's deficiencies based on the analyzed employee's deficiencies.

[0035] Optionally, the information collection module further includes a non-work behavior identification module, a work behavior feature setting module, a privacy removal module, a non-work behavior recording module, a non-work behavior uploading module, a non-work behavior appeal module and a work behavior feature setting module;

[0036] The non-work behavior identification module is used to analyze the usage information of each application in the employee's work device and identify non-work behavior;

[0037] The privacy deprivation module is used to obtain the non-work behaviors and contents of the employees’ devices during work hours and to deprive the behaviors and contents;

[0038] The non-work behavior recording module is used to record the behaviors and contents after the privacy protection processing;

[0039] The non-work behavior uploading module is used to upload non-work behaviors;

[0040] The non-work behavior complaint module is used for employees to upload usage records and file complaints about non-work behavior;

[0041] The working behavior feature setting module is used to set working behavior features to identify working behaviors during the use of the device, and other behaviors are non-working behaviors.

[0042] Optionally, the information collection module includes a collection type setting module and a collection time setting module, wherein the collection type setting module includes a module for setting the type of information collected during the use of the device; and the collection time setting module includes a module for setting the collection time.

[0043] Optionally, performance software is developed based on this system and installed in electronic devices. Employees are required to grant collection permissions, and all data are collected, stored and analyzed locally.

[0044] Optionally, the privacy de-privacy module de-privacyizes the behavior and content, records the name of the accessed software, records the access time, and blurs the access content, such as visiting a shopping website to purchase goods, processing it as a shopping website and purchased items.

[0045] Optionally, when an employee makes a non-work behavior appeal through the non-work behavior appeal module, the employee needs to provide a basis for identifying the work behavior, and the system processes the non-work behavior appeal based on the information stored in the local device.

[0046] Optionally, when collecting information, the information collection module collects information according to the collection time, and the collection time is set as working hours. If the employee has an out-of-office task, non-work behavior recognition is not performed.

[0047] The present invention provides a performance management system, which has the following beneficial effects:

[0048] 1. This performance management system, by combining enterprise performance management with computer technology and informatization, can significantly shorten working hours, save costs, and reduce the workload of the human resources department. Through accurate performance data calculation, performance scores and rankings can be obtained, monthly performance appraisals can be efficiently issued, and the enthusiasm of employees can be improved.

[0049] 2. The performance management system, by setting up a work status acquisition module, can provide service reminders to employees during the process of serving customers, optimize customer service experience, and improve customer service quality. It can record employees' non-working behaviors when using equipment during working hours, and based on the recorded non-working behaviors, it can more comprehensively evaluate employee performance. BRIEF DESCRIPTION OF THE DRAWINGS

[0050] Figure 1 It is a schematic diagram of the system structure of the present invention;

[0051] Figure 2 This is a schematic diagram of the working status acquisition module structure of the present invention.

[0052] In the figure: 1. Management end; 2. Employee end; 3. System login function module; 4. Knowledge base storage module; 5. Knowledge base query module; 6. Personnel management function module; 7. Permission setting module; 8. Information modification module; 9. Department management function module; 10. Work log viewing module; 11. Work analysis module; 12. Position management function module; 13. Performance management function module; 14. Assessment results viewing module; 15. Assessment link completion status viewing module; 16. Performance modification module; 17. Performance assessment function module; 18. Self-assessment module; 19. Performance review module; 20. Work status acquisition module; 21. Information collection module; 22. Customer service information extraction module; 23. Chat content acquisition module; 24. Service quality evaluation module; 25. Service process analysis module; 26. Service scenario analysis module; 27. Similar scenario acquisition module; 28. Answering script prompt module; 29. ​​Optimization prompt module; 30. Collection type setting module; 31. Collection time setting module; 32. Non-work behavior identification module; 33. Privacy deprivation module; 34. Non-work behavior recording module; 35. Non-work behavior upload module; 36. Non-work behavior appeal module; 37. Work behavior feature setting module. DETAILED DESCRIPTION

[0053] The technical solutions in the embodiments of the present invention will be described clearly and completely below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, rather than all the embodiments.

[0054] See also Figure 1 to Figure 2The present invention provides a technical solution: a performance management system, including a management terminal 1, an employee terminal 2 and a system login function module 3, the system login function module 3 includes a knowledge base storage module 4, a knowledge base query module 5, a personnel management function module 6, a permission setting module 7, an information modification module 8, a department management function module 9, a work log viewing module 10, a work analysis module 11, a position management function module 12, a performance management function module 13, an assessment result viewing module 14, an assessment link completion status viewing module 15, a performance modification module 16, a performance assessment function module 17, a self-assessment module 18, a performance review module 19 and a work status acquisition module 20;

[0055] Management terminal 1, used by company managers to log in to the system;

[0056] Employee terminal 2, used by company employees to log in to the system;

[0057] System login function module 3 is used to log in to the system according to the registration information and grant different access rights according to the login information;

[0058] The knowledge base storage module 4 is used to store massive documents, pictures, videos, etc. in the server, and supports online preview of multiple documents, videos, and pictures without installing any plug-ins;

[0059] The knowledge base query module 5 is used to quickly retrieve the documents and materials needed by managers and company employees through the document search function, and can grant access permissions to different users based on login information to avoid information leakage;

[0060] Personnel management function module 6, which is used by managers to manage and control employees;

[0061] The authority setting module 7 is used to manage the departments and authorities to which employees belong;

[0062] Information modification module 8, used by managers to add, delete and modify employees' basic information;

[0063] Department management function module 9 is used by managers to manage the information of internal departments of the company;

[0064] The work log viewing module 10 is used to record the daily work content of employees. Managers can view the work logs they need to view by clicking on the timetable, and can also view the work logs of personnel in different departments and positions;

[0065] Work analysis module 11 is used to assist managers in analyzing the contributions of employees in the projects they participate in from different perspectives;

[0066] The position management function module 12 is used to assist the management personnel in managing various positions in the company's internal departments;

[0067] Performance management function module 13 is used to check the performance of ordinary employees and senior employees in the company;

[0068] The assessment result viewing module 14 is used by company employees to view assessment results, performance scores and rankings;

[0069] The assessment link completion status viewing module 15 is used for company employees to view the monthly performance evaluation basis and the assessment progress;

[0070] The performance modification module 16 is used to provide managers with the function of modifying the performance of each company employee;

[0071] Performance appraisal function module 17 is used for ordinary employees and senior employees to fill in performance appraisals;

[0072] Self-evaluation module 18, which allows ordinary employees and senior employees to fill in self-evaluation forms, withdraw self-evaluation forms, and perform performance reviews;

[0073] The performance review module 19 is used to review the employee's performance based on the self-assessment form filled in by the employee and the employee performance appraisal items, and generate performance scores and rankings;

[0074] The work status acquisition module 20 is used to evaluate the daily work status of each employee of the company.

[0075] The working status acquisition module 20 includes an information collection module 21, a customer service information extraction module 22, a chat content acquisition module 23, a service quality evaluation module 24, a service process analysis module 25, a service scenario analysis module 26, a similar scenario acquisition module 27, an answering technique prompting module 28 and an optimization prompting module 29;

[0076] The information collection module 21 is used to obtain the usage information of each application in the employee's work device;

[0077] A customer service information extraction module 22 is used to obtain service information of employees and served customers in the chat software;

[0078] A chat content acquisition module 23, used to acquire real-time chat content and call content;

[0079] A service quality evaluation module 24 is used to evaluate the service quality of employees during the customer service process;

[0080] The service process analysis module 25 is used to analyze the service process of employees during customer service and analyze the shortcomings of employees;

[0081] A service scenario analysis module 26, for analyzing the service scenarios faced by employees in real-time chat content and call content and analyzing the service content;

[0082] A similar scenario acquisition module 27 is used to retrieve a corresponding simulation scenario;

[0083] The answering script prompting module 28 is used to prompt the employee according to the dialogue script and dialogue content in the simulated scenario;

[0084] The optimization prompt module 29 is used to make improvement suggestions for the employee's deficiencies based on the analyzed employee's deficiencies.

[0085] The information collection module 21 further includes a non-work behavior identification module 32, a work behavior feature setting module 37, a privacy removal module 33, a non-work behavior recording module 34, a non-work behavior uploading module 35, a non-work behavior appeal module 36 and a work behavior feature setting module 37;

[0086] A non-work behavior identification module 32 is used to analyze the usage information of each application in the employee's work device and identify non-work behaviors;

[0087] The privacy deprivation module 33 is used to obtain the non-work behaviors and contents of the employees’ devices during work hours and to deprive the behaviors and contents;

[0088] The non-work behavior recording module 34 is used to record the behaviors and contents after the privacy protection is performed;

[0089] A non-work behavior uploading module 35 is used to upload non-work behaviors;

[0090] The non-work behavior appeal module 36 is used for employees to upload usage records and appeal against non-work behavior;

[0091] The working behavior feature setting module 37 is used to set working behavior features to identify working behaviors during the use of the device, and other behaviors are non-working behaviors.

[0092] The information collection module 21 includes a collection type setting module 30 and a collection time setting module 31. The collection type setting module 30 includes setting the type of information collected during the use of the device; the collection time setting module 31 includes setting the collection time.

[0093] Among them, performance software is developed based on this system and installed in electronic devices. Employees are required to grant collection permissions, and all data are collected, stored and analyzed locally.

[0094] Among them, the privacy decryption module 33 decrypts the behavior and content, records the name of the accessed software, records the access time, and blurs the access content. For example, if a shopping website is visited to purchase goods, it will be processed as a shopping website and purchased items.

[0095] When an employee files a non-work behavior complaint through the non-work behavior complaint module 36, the employee needs to provide the basis for identifying the work behavior, and the system processes the non-work behavior complaint based on the information stored in the local device.

[0096] The information collection module 21 collects information according to the collection time when collecting information. The collection time is set as working time. If the employee has an out-of-town task, non-work behavior recognition is not performed.

[0097] In summary, when using this performance management system, employees install the software developed based on this system on their work equipment and grant the system corresponding permissions. The management personnel log in to the system, set the collection time, and collect information on the work equipment during working hours. The information on the use of each application in the employee's work equipment is obtained, the real-time chat content and call content between employees and customers are obtained, the service scenarios faced by employees in the real-time chat content and call content are analyzed, and the service content is analyzed, and the corresponding simulation scenarios are called up. According to the dialogue words and content in the simulation scenario, prompt the employees, and after the customer service is completed, the service quality of the employees in the customer service process is evaluated, and the customer service process is evaluated. Analyze the service process of employees during the process, analyze the shortcomings of employees, and make improvement suggestions based on the shortcomings of employees obtained from the analysis. Analyze the usage information of various applications in employees' work devices, identify non-work behaviors, obtain the non-work behaviors and content of employees using devices during work, de-privatize the behaviors and content, record the names of the accessed software, record the access time, and blur the access content. For example, if you visit a shopping website to purchase goods, process it as a shopping website and purchase items, record the de-privatized behaviors and content, upload non-work behaviors, and employees can upload usage records, file complaints against non-work behaviors, and conduct performance appraisals on employees.

[0098] The above description is only a preferred specific implementation manner of the present invention, but the protection scope of the present invention is not limited thereto. Any technician familiar with the technical field can make equivalent replacements or changes according to the technical scheme and inventive concept of the present invention within the technical scope disclosed by the present invention, which should be covered by the protection scope of the present invention.

Claims

1. A performance management system, characterized in that: The system comprises a management end (1), an employee end (2) and a system login function module (3), wherein the system login function module (3) comprises a knowledge base storage module (4), a knowledge base query module (5), a personnel management function module (6), a permission setting module (7), an information modification module (8), a department management function module (9), a work log viewing module (10), a work analysis module (11), a position management function module (12), a performance management function module (13), an assessment result viewing module (14), an assessment link completion status viewing module (15), a performance modification module (16), a performance assessment function module (17), a self-assessment module (18), a performance review module (19) and a work status acquisition module (20); The management terminal (1) is used for company managers to log in to the system; The employee terminal (2) is used for company employees to log in to the system; The system login function module (3) is used to log in to the system according to the registration information, and grant different access rights according to the login information; The knowledge base storage module (4) is used to store a large amount of documents, pictures, videos, etc. in the server, and supports online preview of various documents, videos, and pictures without installing any plug-ins; The knowledge base query module (5) is used to quickly retrieve the documents and materials needed by managers and company employees through the document search function, and can grant access rights to different users based on login information to avoid information leakage; The personnel management function module (6) is used by managers to manage and control employees; The authority setting module (7) is used to manage the departments and authorities to which employees belong; The information modification module (8) is used by management personnel to add, delete or modify basic information of employees; The department management function module (9) is used for management personnel to manage the information of the internal departments of the company; The work log viewing module (10) is used to record the daily work content of employees. Managers can view the work logs they need to view by clicking on the timetable, and can also view the work logs of personnel in different departments and positions; The work analysis module (11) is used to assist managers in analyzing the contributions of employees in the projects they participate in from different perspectives; The position management function module (12) is used to assist management personnel in managing various positions in the company's internal departments; The performance management function module (13) is used for checking the performance of ordinary employees and senior employees in the company; The assessment result viewing module (14) is used for company employees to view assessment results, performance scores and rankings; The assessment link completion status viewing module (15) is used for company employees to view the monthly performance evaluation basis and the assessment progress; The performance modification module (16) is used to provide management personnel with a function for modifying the performance of each company employee; The performance appraisal function module (17) is used for ordinary employees and senior employees to fill in performance appraisals; The self-assessment module (18) is used for ordinary employees and senior employees to fill in self-assessment forms, withdraw self-assessment forms, and perform performance review operations; The performance review module (19) is used to evaluate the employee's performance based on the self-evaluation form filled in by the employee and the employee performance evaluation items, and generate performance scores and rankings; The work status acquisition module (20) is used to assess the daily work status of each employee of the company.

2. A performance management system according to claim 1, characterized in that: The working status acquisition module (20) comprises an information collection module (21), a customer service information extraction module (22), a chat content acquisition module (23), a service quality evaluation module (24), a service process analysis module (25), a service scenario analysis module (26), a similar scenario acquisition module (27), an answering technique prompting module (28) and an optimization prompting module (29); The information collection module (21) is used to obtain the usage information of each application in the employee's work equipment; The customer service information extraction module (22) is used to obtain service information of employees and served customers in the chat software; The chat content acquisition module (23) is used to acquire real-time chat content and call content; The service quality evaluation module (24) is used to evaluate the service quality of employees during the customer service process; The service process analysis module (25) is used to analyze the service process of employees during customer service and analyze the shortcomings of the employees; The service scenario analysis module (26) is used to analyze the service scenarios faced by employees in the real-time chat content and call content and to analyze the service content; The similar scenario acquisition module (27) is used to retrieve the corresponding simulation scenario; The answering script prompting module (28) is used to prompt the employee according to the dialogue script and dialogue content in the simulated scenario; The optimization prompt module (29) is used to provide improvement suggestions for the employee's deficiencies based on the analyzed employee's deficiencies.

3. A performance management system according to claim 2, characterized in that: The information collection module (21) further comprises a non-work behavior identification module (32), a work behavior feature setting module (37), a privacy removal module (33), a non-work behavior recording module (34), a non-work behavior uploading module (35), a non-work behavior appeal module (36) and a work behavior feature setting module (37); The non-work behavior identification module (32) is used to analyze the usage information of each application in the employee's work device to identify non-work behavior; The privacy de-privacy module (33) is used to obtain the non-work behaviors and contents of the employees' use of the equipment during work hours, and to perform de-privacy processing on the behaviors and contents; The non-work behavior recording module (34) is used to record the behavior and content after the privacy protection process; The non-work behavior uploading module (35) is used to upload the non-work behavior; The non-work behavior appeal module (36) is used for employees to upload usage records and appeal against non-work behavior; The working behavior feature setting module (37) is used to set working behavior features to identify working behaviors during the use of the device, and other behaviors are non-working behaviors.

4. A performance management system according to claim 2, characterized in that: The information collection module (21) comprises a collection type setting module (30) and a collection time setting module (31); the collection type setting module (30) is used to set the type of information collected during the use of the device; the collection time setting module (31) is used to set the collection time.

5. A performance management system according to claim 1, characterized in that: Performance software is developed based on this system and installed in electronic devices. Employees are required to grant collection permissions, and all data are collected, stored and analyzed locally.

6. A performance management system according to claim 3, characterized in that: The privacy decryption module (33) performs decryption processing on behaviors and contents, records the name of the accessed software, records the access time, and performs fuzzy processing on the accessed contents. For example, when visiting a shopping website to purchase goods, it is processed as a shopping website and purchased items.

7. A performance management system according to claim 3, characterized in that: When an employee files a non-work behavior complaint through the non-work behavior complaint module (36), the employee needs to provide the basis for identifying the work behavior. The system processes the non-work behavior complaint based on the information stored in the local device.

8. A performance management system according to claim 2, characterized in that: When collecting information, the information collection module (21) collects information according to the collection time, and the collection time is set as working time. If the employee has an out-of-office task, non-work behavior recognition is not performed.

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